Customer Reviews for U-Haul Moving & Storage at Hwy 24 E

3,308 reviews

305 E 24 Hwy   Independence, MO 64050
(Across from William Chrisman Highschool)

(816) 461-7282

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(816) 461-7282

305 E 24 Hwy
Independence, MO 64050
(Across from William Chrisman Highschool)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Used the storage for a relatively short period of time, but was very suitable for our needs.

Jay C.  |  Overall Experience 
Rating:
4.0

everything went fine the truck was a little out dated and tire gage issues. other then that my truck was fine. The store was ready for me and had the truck running.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Kristie L. 
Rating:
5.0

I didn't get his name but the man that checked us out was wonderful, very nice and helpful!

Tonia L. 
Rating:
5.0

Customer did not leave a comment.

Canise S. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Sam is a superior manager and his leadership is reflected by his great staff

Jay M. 
Rating:
5.0

Great service, wonderful team!!

Miraha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Asa T. 
Rating:
5.0

These guys were really on the ball. Good Job!

Clinton C. 
Rating:
5.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

Jake T. 
Rating:
3.0

My mileage was miscalculated. I know where it was at when I got the truck and when I returned it. It was at 1112 when I got it and at 1130 when I returned it. It was calculated at 41 miles. That should have been calculated as 18-19.

Terri M. 
Rating:
5.0

This rental was quick and easy. The staff was friendly and helpful in answering my questions and explaining check in/out procedures. I used the online check in reservation program,,,it was pretty simple and sped up pick up easy and insured my truck reservation.

WILLIAM R. 
Rating:
4.0

Very friendly, efficient and helpful even though he was quite busy. Easy access to storage unit and covered access was helpful unloading out of the weather.. a nice surprise.

Jay C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Ryan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LANCE S. 
Rating:
5.0

Sam the owner went out of his way to make sure a auto hauler trailer was available when we requested instead of making us drive 35 miles to separate U-Haul location to pick up trailer

David H. 
Rating:
4.0

Customer did not leave a comment.

Keegan H. 
Rating:
5.0

Customer did not leave a comment.

Kate C. 
Rating:
5.0

Customer did not leave a comment.

brandon K. 
Rating:
5.0

The employees made my equipment pick up nice and easy! 10 out of 10 for sure!

DALE R. 
Rating:
5.0

Customer did not leave a comment.

Stanley C. 
Rating:
2.0

We ordered a utility dolly with our truck. We didn't realize until we'd already gotten home with the truck that there was no dolly. I called on the 30 minute drive back to the store to confirm if they would have one available and was told that they removed it from our order (and didn't charge us so I should be glad about that) but didn't mention it to us at all and that there were none available. I then had to make a reservation for a dolly over the phone at another store and drive there to pick it up, significantly delaying our moving process. I then also had to go to two separate locations for return which was made even more inconvenient by the fact that the truck was due at 8am (and could be dropped off before store hours which was great) but the dolly couldn't be returned until 9am when the other store opened because it had to be dropped off during regular hours. So I had to sit around for 45 minutes with my 1 year old and wait for the store to open even though my contract said that if I wanted to drop off after hours I could use uhaul.com/share. Generally a really annoying and exceedingly inconvenient experience overall. A lot of wasted time, gas, and energy with little compassion from the people who I spoke with. Likely won't use uhaul again for future moves and will find another rental company with better customer service.

cody R. 
Rating:
4.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

Newer equipment

William C. 
Rating:
5.0

Customer did not leave a comment.

Heather G. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Always pleasant there

Paula B. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
4.0

Customer did not leave a comment.

Randall P. 
Rating:
5.0

Customer did not leave a comment.

Sheril V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Logan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Great service

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Robyn D. 
Rating:
5.0

Nothing. Sam is a great manager.

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

Joscelyn N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Daniil G. 
Rating:
3.0

Customer did not leave a comment.

Susan G.  |  Overall Experience 
Rating:
5.0

One satisfied customer!

Charis H. 
Rating:
5.0

Best service each visit

coriell H. 
Rating:
5.0

Customer did not leave a comment.

scott T. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Jill R. 
Rating:
5.0

Management by owner, Best experience renting a Uhaul

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Kristina H. 
Rating:
5.0

Best storage facility in town

Andrew G.  |  Overall Experience 
Rating:
5.0

Excellent customer service, quick and easy process.

Brenda C. 
Rating:
5.0

Sam's great.

Susan G. 
Rating:
3.0

Customer did not leave a comment.

Leah F. 
Rating:
5.0

The staff and the GM were all awesme. Best custoer service skills i have aeen lately. Im impressed.

MATTIE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
3.0

Too few miles provided

Chris B. 
Rating:
5.0

Customer did not leave a comment.

DIANA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce W. 
Rating:
5.0

Great customer service!

Jardin H. 
Rating:
5.0

Customer did not leave a comment.

Whitney T. 
Rating:
5.0

Customer did not leave a comment.

joseph w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Sam, was excellent, Skylar was excellent. Both very prompt, courteous! Highly recommend this establishment!

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Everythings fine.

Vaifoa F. 
Rating:
4.0

The ramp to the 26' truck was extremely short and steep. Every person helping me load us myself almost fell down it. Unfortunately my mother did fall and hurt herself very badly. She has a broken kneecap, several bruises and abrasions and more tests are being done. She has to see various specialists yet. I strongly suggest that the ramps are longer which will decrease the steepness making them much safer. I have rented many 26' Uhaul trucks however, it has been several years since I did, and I don't remember them having such a short steep ramp. I will never rent one again

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Victor N. 
Rating:
4.0

Customer did not leave a comment.

Dora K. 
Rating:
5.0

We had to get a different dollie, the first one was bad. Sam was excellent and efficient in getting us another one, making sure everything worked correctly and we were on our way. Great service!!!

Richard C. 
Rating:
1.0

Truck smelled like marijuana, and was dirty. Couldn't find the keys to the one they'd just pulled up for me, so I ended up having to take a 26' which I wasn't happy with.

Matt E. 
Rating:
5.0

Customer did not leave a comment.

Dan A. 
Rating:
5.0

Customer did not leave a comment.

Ashley J. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
2.0

Address on my confirmation was not the correct address for my pick up. Once I got to the correct address the truck was not in the correct location for my mobile check in. I had to walk all through the lots around the building to find truck. The truck was completely empty when I picked up and I was already late given the previous difficulties. I had to immediately stop for gas putting me even later for my appointment. When I came back to return truck there was an employee sitting in an office within eye shot and she made no effort to speak to me. If she's on her break she should be in a closed room or she should speak to customers she can see. Unacceptable customer service.

Rebecca W. 
Rating:
5.0

Sam is amazing. Ubox is the way to go if you have a gap in moving. 100% recommend. Sam made it so easy.

Chad D. 
Rating:
5.0

Checkout man was amazing went beyond what was required and extended his effort to make sure I had a receipt

Forrest O. 
Rating:
5.0

Customer did not leave a comment.

Josh B. 
Rating:
1.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

I have sent several people to this location, great staff excellent management.

nathan T. 
Rating:
5.0

I was hoping to use the location on Noland Road because it is very close to my home, but this one worked fine and the customer service was excellent!

CYNTHIA B. 
Rating:
5.0

Sam was awesome. Great place to rent from.

Theodore R. 
Rating:
5.0

Customer did not leave a comment.

Marshall W. 
Rating:
5.0

I couldn't find the sign to scan the barcode for the self-checkout which was annoying but the staff was super helpful and nice.

Lloyd D. 
Rating:
4.0

If I had to say anything that would be better if it was improved I would say the ability to contact the office and which I was running the U-Haul from directly or at least finding that number online easier all in all it was a good experience helpful staff I would recommend this U-Haul facility to people if asked

Theresa C. 
Rating:
5.0

The staff at this location is always very friendly, courteous, and helpful. The store and vehicles are always clean and tidy. I had issues with the website, but that had nothing to do with this location or staff so I'll try to find another avenue to report the possible website glitch.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Helen H. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
3.0

Location to pick up was determined by Uhaul. When we drove all that way they did not have trailer size we ordered. We could have gotten wrong size trailer closer to our son's home. Staff at this location were outstanding!!!!!!!!

Mark R. 
Rating:
5.0

Dropped off the truck without any problems. Was in and out inn5 minutes.

Anna M. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Fast Efficient Friendly and Convenient

ASHLEY H. 
Rating:
5.0

Customer did not leave a comment.

ELROY D. 
Rating:
5.0

Everyone there was so helpful and kind. Truly grateful for everyone there!

John R. 
Rating:
5.0

Great service every time!

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Shaun M. 
Rating:
5.0

The manager is the BEST!!! So helpful and nice even under pressure in a fully crowded store.

Trease S. 
Rating:
4.0

Customer did not leave a comment.

Pam B. 
Rating:
5.0

I don't remember his name but he's always there and always welcoming and friendly. He also put air in the van tires which was above and beyond what he had to do.

Cynthia R. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

The truck was a death trap..front end/steering wheel loose and shaking.. brakes need attention also

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

Zack P. 
Rating:
5.0

There was what appeared to be a heroine needle inside of the cab of the truck (I have a picture if needed) , aside from that everything was great.

JAZZMYN H. 
Rating:
5.0

Sam and his Crew were alway helpful, even during busy times, they never got stressed or gave half service. I can’t thank Sam and the guys enough for taking care of me and my belongings for 9 months! Y’all are Awesome!!

KAREN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheri M.  |  Overall Experience 
Rating:
5.0

I believe the manager was Sam. And he was always helpful. His service alone would bring me back

Damon L.  |  Overall Experience 
Rating:
5.0

Very nice storage and kind, accommodating staff.

debra a.  |  Overall Experience 
Rating:
5.0

Sam is a great manager ! No problems ever

Dale V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle P.  |  Overall Experience 
Rating:
5.0

All the employees were very professional and helpful. Sam is the true definition of what an amazing store manager is.

Angel W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  First Impressions 
Rating:
5.0

like uhaul very convenient

Amie W.  |  Overall Experience 
Rating:
5.0

This was the first time using haul storage facility myself and they experience was definitely rewarding. Sam and his crew were very friendly, helpful and professional. I will definitely use them again if necessary. Thank you!

Debbie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRADLEY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel R.  |  First Impressions 
Rating:
5.0

Sam is the best and I will only choose uhaul on 24 hwy forever.

valarie i.  |  Overall Experience 
Rating:
1.0

Very clean and able to get in anytime and the rates were high but storage is big. I was very pleased. They all were really nice and helpful. Thank you all U-Haul. Cute uha? That's why what I thought. Thank you so much!!! tanmy6lucas@gmail.com ..

Tammy L.  |  Overall Experience 
Rating:
5.0

Sam and his staff always do a great job.

Daniel P.  |  Overall Experience 
Rating:
5.0

I have always been happy with Sam and his crew I will never use anyone else ...he's always nice and has been so much help .Thank You Sam and God Bless you .

tammy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAYLA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah a.  |  First Impressions 
Rating:
5.0

I never had any problems with my unit or company

jennifer g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA L.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful & courteous. Facilities was very clean.

Marian B.  |  Overall Experience 
Rating:
4.0

A decent amount of trash on back lot. Initial alarm key card didn’t work.

RONALD V.  |  Overall Experience 
Rating:
5.0

Sam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was great

BARABRA L.  |  Overall Experience 
Rating:
5.0

Really great facilities. Super nice employees.

Ladonna B.  |  Overall Experience 
Rating:
5.0

Very helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.

Tammy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ebony H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane C.  |  Overall Experience 
Rating:
5.0

Sam was always helpful. Thanks

theaoudoshia s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  Overall Experience 
Rating:
4.0

Two issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don’t do that. Second- was a good amount of trash on road by storage unit.

RONALD V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramona p.  |  Overall Experience 
Rating:
5.0

Sam was very patient and explained operations very clearly.

Randall S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xavier C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA F.  |  First Impressions 
Rating:
5.0

My original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20’ truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.

KAREN W.  |  First Impressions 
Rating:
3.0

My wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.

MELISSA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G.  |  First Impressions 
Rating:
5.0

Sam is fantastic! He was extremely friendly and helpful at all times!! Thank you so much for making my move so much less stressful, Sam. I appreciate it so much!

Jeremy T.  |  Overall Experience 
Rating:
5.0

excellent customer service

Chad H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia I.  |  First Impressions 
Rating:
4.0

The only this I didn’t like was the fact that if you rent under a month, you don’t get some of your money back! That needs to change! The storage & staff were great. We rented for only 2 weeks and should have gotten half that back in my opinion. Why would you keep all payment if only for 2 weeks. That’s my only complaint!☹️Thank you Uhaul!!

Ava J.  |  Overall Experience 
Rating:
2.0

I made a reservation online. However when I came to your location. I was advised that a bigger unit may be needed. I had 450 square feet of belongings. I was then put in to a larger unit for double the price of my quote online. I was not shown the unit before signing the contract. Turns out when my belongings were put in the storage unit it was double the size I needed. Per the sizes on Uhaul website the 10' x 10' would have been fine. When placing my reservation online the woman also say the 10' x 10' would be fine based on my cubic feet of my belongings. I would like to know why I was not given or at least shown the unit that was reserved for me. I am writing this review to you first. Before I contact corp. I hope I will get the answer I need and some resolution to the issue by contacting you. I have used Uhaul Storage for many years with no problem.

Rebecca P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edwin M.  |  Overall Experience 
Rating:
5.0

All around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....

Lawrence L.  |  Overall Experience 
Rating:
5.0

I've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.

Stephen M.  |  Overall Experience 
Rating:
5.0

Sam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.

James K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla B.  |  First Impressions 
Rating:
5.0

Sam and his crew were always kind and courteous.

Ikram K.  |  Overall Experience 
Rating:
4.0

A little concerned about the stragglers, but no troubles at this time.

Dana S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H.  |  Overall Experience 
Rating:
5.0

Sam....THANK YOU FOR ALWAYS TAKING CARE OF ME FOR YEARS. YOU'RE THE REASON I KEEP COMING BACK!!!!

Sally D.  |  Overall Experience 
Rating:
5.0

Sam and his crew are great!

Leda H.  |  Overall Experience 
Rating:
5.0

Sam is great. He's always helpful and courteous.

DONALD K.  |  First Impressions 
Rating:
5.0

Your service was awesome... Thanks for making my move go smoothly.. I will definitely recommend your location. Karen Sugar Creek

Karen J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisa L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wallace A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darryl J.  |  Overall Experience 
Rating:
5.0

Sam is the nicest person.

Connie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela W.  |  First Impressions 
Rating:
1.0

After my storage unit was broken into the first time I would have moved out, but I didn't. Then it was broken into again. I have lost four generations of furniture and family history, all my pictures, all my daughters AirForce things, all my grandsons pictures...so many things that I'm sure ended up in a dumpster somewhere. After the second time, management didn't even notify me. We discovered the break in by accident because we checked on the unit. The office filed a police report a month ago and didn't even notify me. Why! I didn't have a chance to look for my stolen goods until they were long gone. If I'd known, I would have moved my things and not paid another months rent. I guess they got me three times in total.

Kathy M.  |  Overall Experience 
Rating:
5.0

With the Facility manager Sam crane went far beyond What would be required of a manager. Do you cook a person of interest in me and any of my problems. He is a credit not only to U-Haul but also to himself.

HARMON N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY B.  |  Overall Experience 
Rating:
5.0

No problems with anything.

Carolyn T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin M.  |  Overall Experience 
Rating:
5.0

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