Customer Reviews for U-Haul Moving & Storage at Hwy 24 E

3,354 reviews

305 E 24 Hwy   Independence, MO 64050
(Across from William Chrisman Highschool)

(816) 461-7282

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(816) 461-7282

305 E 24 Hwy
Independence, MO 64050
(Across from William Chrisman Highschool)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

They were helpful and explain everything even when the unit I originally reserved wasn't big enough. They was helpful with getting a bigger one .. but I was disappointed I couldn't get outside drive up unit . For the money I had to spend

donna c.  |  First Impressions 
Rating:
5.0

Sam and Ryan exceptional customer service entire staff wonderful & happy/helpful would rate this experience way more than 5 stars if you had star ratings. Thanks to all the amazing people who work here - facility super clean! Thanks again for a GREAT EXPERIENCE!

michelle D. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Friendly, no waiting, helpful! Excellent experience.

Kathleen H. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Team was super friendly and easy to work with.

sydney G. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

Staff showed up late, to open this location, looking scraggly and unprofessional. My truck that I had reserved was never checked in from the previous day. When returned nobody met me outside to check me out. This used to be the better location in town, now it's just like the rest of the ran down neighborhood.

Joel S. 
Rating:
4.0

Customer did not leave a comment.

Adolfo A. 
Rating:
4.0

Maintaince much needed on the U Haul I rented as far as the steering column

Ruth D. 
Rating:
5.0

Employees help book and friendly

Joachim S. 
Rating:
4.0

Get gas gauge right. I noticed when I drove off in the truck. The gas gauge was halfway between quarter and half full. When I looked at my paperwork. It said it was half full. And I needed to fill it back to half full when I returned. I did not call to complain about it because the manager is always good to me and goes out of his way for good service. I filled the tank to half full when I returned. The gauge was working fine. The person who brought out the truck marked it wrong when it was obvious it was not half full.

Mark H. 
Rating:
5.0

Very professional and friendly environment and staff. They made me feel like I was important.

linda m.  |  Overall Experience 
Rating:
5.0

Sam crane at this location is amazing and knowledgeable of all the working of UHAUL. And so helpful with everything....Thank you for the service he went above and beyond customer service duties....Ya'll got a winner on your team for sure...I will tell all I see of the great establishment he is helping Ya'll make...And thank you for saving my bacon Sam..

tim f.  |  First Impressions 
Rating:
5.0

Top rate!! Don't know how they could be better!!⁸

BUD D. 
Rating:
5.0

I have used the U-Haul at 24 Highway and Nolan road for years, they are the most efficient professional business you will ever work with. Price is a reasonable. I would recommend that location to anyone that's planning on using u-haul

DAVID B. 
Rating:
5.0

Every experience I have had with this location has been over the top. I do not go to any other U-Haul for my moving and storage needs.

Frances D. 
Rating:
3.0

My rental was a noisy squeaking truck. Wasn't that clean

Brenda H. 
Rating:
3.0

There were multiple things left in the trailer that we had to clean out before we could load it - including a broom handle, small toys, etc. I was surprised to see it in this condition.

Krisana W. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
4.0

Customer did not leave a comment.

Donald L. 
Rating:
4.0

I never got an email of final charges

Terry B. 
Rating:
5.0

Very efficient and helpful

Allen W. 
Rating:
5.0

Nice place

sherri n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER E. 
Rating:
5.0

Customer did not leave a comment.

ROD W. 
Rating:
5.0

Everything was perfect.

Jerry I. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
4.0

Customer did not leave a comment.

Debra J. 
Rating:
5.0

Excellent Service ! Sam was easy to work with and very professional as was the rest of the staff. Will definitely use this location again!

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Kellie P. 
Rating:
5.0

Customer did not leave a comment.

Carla B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R.  |  Overall Experience 
Rating:
5.0

Nothing. Sam runs a very professional, friendly facility. I have enjoyed working with him and his staff over the last 8 months!! He had always come through to help me whenever needed. Thanks, Sam!!

Scott W. 
Rating:
5.0

Best Experience with Uhaul I have ever had.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Alegra H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Always get excellent help & customer service here! Even when they are extremely busy they are great! They always go over & above expectations.

Robert P. 
Rating:
5.0

I don't remember the guy that helped us out at the front desks name, but he's helped us out for the last six seven years as we get a U-Haul truck twice a year to dump at the trash site. And he's just awesome. Very helpful and pretty quick and friendly also. But when returning our truck, he was sweating running around helping all the line of customers that were there when we were there by himself. He's an awesome worker Maybe somebody to help him so he's not doing everything by himself to make that line go a little bit faster. It's nothing for us to wait because we're pretty patient and my wife and I both think he's awesome. But we felt bad for him going in and out helping each customer all by himself getting trucks looking over trucks being returned hooking up trailers to cars, that line started to build up because he's doing everything by himself. So maybe a little more help in the front to make that line go a little quicker would be my only suggestion. Other than that I love you all. Been using you guys every year I think you guys are awesome.

Toetu T. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

mark E. 
Rating:
5.0

Customer did not leave a comment.

Jake T. 
Rating:
2.0

Once again, they did not have the truck I reserved. I reserved a 10 foot and they stuck me with a 26 foot. I rented last weekend at a different location and the truck I reserved was given away.

Carl L. 
Rating:
4.0

Customer did not leave a comment.

Clark C. 
Rating:
5.0

Used the storage for a relatively short period of time, but was very suitable for our needs.

Jay C.  |  Overall Experience 
Rating:
4.0

everything went fine the truck was a little out dated and tire gage issues. other then that my truck was fine. The store was ready for me and had the truck running.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Kristie L. 
Rating:
5.0

I didn't get his name but the man that checked us out was wonderful, very nice and helpful!

Tonia L. 
Rating:
5.0

Customer did not leave a comment.

Canise S. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Sam is a superior manager and his leadership is reflected by his great staff

Jay M. 
Rating:
5.0

Great service, wonderful team!!

Miraha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Asa T. 
Rating:
5.0

These guys were really on the ball. Good Job!

Clinton C. 
Rating:
5.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

Jake T. 
Rating:
3.0

My mileage was miscalculated. I know where it was at when I got the truck and when I returned it. It was at 1112 when I got it and at 1130 when I returned it. It was calculated at 41 miles. That should have been calculated as 18-19.

Terri M. 
Rating:
5.0

This rental was quick and easy. The staff was friendly and helpful in answering my questions and explaining check in/out procedures. I used the online check in reservation program,,,it was pretty simple and sped up pick up easy and insured my truck reservation.

WILLIAM R. 
Rating:
4.0

Very friendly, efficient and helpful even though he was quite busy. Easy access to storage unit and covered access was helpful unloading out of the weather.. a nice surprise.

Jay C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Ryan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LANCE S. 
Rating:
5.0

Sam the owner went out of his way to make sure a auto hauler trailer was available when we requested instead of making us drive 35 miles to separate U-Haul location to pick up trailer

David H. 
Rating:
4.0

Customer did not leave a comment.

Keegan H. 
Rating:
5.0

Customer did not leave a comment.

Kate C. 
Rating:
5.0

Customer did not leave a comment.

brandon K. 
Rating:
5.0

The employees made my equipment pick up nice and easy! 10 out of 10 for sure!

DALE R. 
Rating:
5.0

Customer did not leave a comment.

Stanley C. 
Rating:
2.0

We ordered a utility dolly with our truck. We didn't realize until we'd already gotten home with the truck that there was no dolly. I called on the 30 minute drive back to the store to confirm if they would have one available and was told that they removed it from our order (and didn't charge us so I should be glad about that) but didn't mention it to us at all and that there were none available. I then had to make a reservation for a dolly over the phone at another store and drive there to pick it up, significantly delaying our moving process. I then also had to go to two separate locations for return which was made even more inconvenient by the fact that the truck was due at 8am (and could be dropped off before store hours which was great) but the dolly couldn't be returned until 9am when the other store opened because it had to be dropped off during regular hours. So I had to sit around for 45 minutes with my 1 year old and wait for the store to open even though my contract said that if I wanted to drop off after hours I could use uhaul.com/share. Generally a really annoying and exceedingly inconvenient experience overall. A lot of wasted time, gas, and energy with little compassion from the people who I spoke with. Likely won't use uhaul again for future moves and will find another rental company with better customer service.

cody R. 
Rating:
4.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

Newer equipment

William C. 
Rating:
5.0

Customer did not leave a comment.

Heather G. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Always pleasant there

Paula B. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
4.0

Customer did not leave a comment.

Randall P. 
Rating:
5.0

Customer did not leave a comment.

Sheril V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Logan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Great service

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Robyn D. 
Rating:
5.0

Nothing. Sam is a great manager.

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

Joscelyn N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Daniil G. 
Rating:
3.0

Customer did not leave a comment.

Susan G.  |  Overall Experience 
Rating:
5.0

One satisfied customer!

Charis H. 
Rating:
5.0

Best service each visit

coriell H. 
Rating:
5.0

Customer did not leave a comment.

scott T. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Jill R. 
Rating:
5.0

Management by owner, Best experience renting a Uhaul

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Kristina H. 
Rating:
5.0

Best storage facility in town

Andrew G.  |  Overall Experience 
Rating:
5.0

Excellent customer service, quick and easy process.

Brenda C. 
Rating:
5.0

Sam's great.

Susan G. 
Rating:
3.0

Customer did not leave a comment.

Leah F. 
Rating:
5.0

The staff and the GM were all awesme. Best custoer service skills i have aeen lately. Im impressed.

MATTIE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
3.0

Too few miles provided

Chris B. 
Rating:
5.0

Customer did not leave a comment.

DIANA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce W. 
Rating:
5.0

Great customer service!

Jardin H. 
Rating:
5.0

Customer did not leave a comment.

Whitney T. 
Rating:
5.0

Customer did not leave a comment.

joseph w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Sam, was excellent, Skylar was excellent. Both very prompt, courteous! Highly recommend this establishment!

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Everythings fine.

Vaifoa F. 
Rating:
4.0

The ramp to the 26' truck was extremely short and steep. Every person helping me load us myself almost fell down it. Unfortunately my mother did fall and hurt herself very badly. She has a broken kneecap, several bruises and abrasions and more tests are being done. She has to see various specialists yet. I strongly suggest that the ramps are longer which will decrease the steepness making them much safer. I have rented many 26' Uhaul trucks however, it has been several years since I did, and I don't remember them having such a short steep ramp. I will never rent one again

Debra W. 
Rating:
5.0

Sam and his Crew were alway helpful, even during busy times, they never got stressed or gave half service. I can’t thank Sam and the guys enough for taking care of me and my belongings for 9 months! Y’all are Awesome!!

KAREN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheri M.  |  Overall Experience 
Rating:
5.0

I believe the manager was Sam. And he was always helpful. His service alone would bring me back

Damon L.  |  Overall Experience 
Rating:
5.0

Very nice storage and kind, accommodating staff.

debra a.  |  Overall Experience 
Rating:
5.0

Sam is a great manager ! No problems ever

Dale V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle P.  |  Overall Experience 
Rating:
5.0

All the employees were very professional and helpful. Sam is the true definition of what an amazing store manager is.

Angel W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  First Impressions 
Rating:
5.0

like uhaul very convenient

Amie W.  |  Overall Experience 
Rating:
5.0

This was the first time using haul storage facility myself and they experience was definitely rewarding. Sam and his crew were very friendly, helpful and professional. I will definitely use them again if necessary. Thank you!

Debbie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRADLEY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel R.  |  First Impressions 
Rating:
5.0

Sam is the best and I will only choose uhaul on 24 hwy forever.

valarie i.  |  Overall Experience 
Rating:
1.0

Very clean and able to get in anytime and the rates were high but storage is big. I was very pleased. They all were really nice and helpful. Thank you all U-Haul. Cute uha? That's why what I thought. Thank you so much!!! tanmy6lucas@gmail.com ..

Tammy L.  |  Overall Experience 
Rating:
5.0

Sam and his staff always do a great job.

Daniel P.  |  Overall Experience 
Rating:
5.0

I have always been happy with Sam and his crew I will never use anyone else ...he's always nice and has been so much help .Thank You Sam and God Bless you .

tammy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAYLA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah a.  |  First Impressions 
Rating:
5.0

I never had any problems with my unit or company

jennifer g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA L.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful & courteous. Facilities was very clean.

Marian B.  |  Overall Experience 
Rating:
4.0

A decent amount of trash on back lot. Initial alarm key card didn’t work.

RONALD V.  |  Overall Experience 
Rating:
5.0

Sam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was great

BARABRA L.  |  Overall Experience 
Rating:
5.0

Really great facilities. Super nice employees.

Ladonna B.  |  Overall Experience 
Rating:
5.0

Very helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.

Tammy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ebony H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane C.  |  Overall Experience 
Rating:
5.0

Sam was always helpful. Thanks

theaoudoshia s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  Overall Experience 
Rating:
4.0

Two issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don’t do that. Second- was a good amount of trash on road by storage unit.

RONALD V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramona p.  |  Overall Experience 
Rating:
5.0

Sam was very patient and explained operations very clearly.

Randall S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xavier C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA F.  |  First Impressions 
Rating:
5.0

My original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20’ truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.

KAREN W.  |  First Impressions 
Rating:
3.0

My wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.

MELISSA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G.  |  First Impressions 
Rating:
5.0

Sam is fantastic! He was extremely friendly and helpful at all times!! Thank you so much for making my move so much less stressful, Sam. I appreciate it so much!

Jeremy T.  |  Overall Experience 
Rating:
5.0

excellent customer service

Chad H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia I.  |  First Impressions 
Rating:
4.0

The only this I didn’t like was the fact that if you rent under a month, you don’t get some of your money back! That needs to change! The storage & staff were great. We rented for only 2 weeks and should have gotten half that back in my opinion. Why would you keep all payment if only for 2 weeks. That’s my only complaint!☹️Thank you Uhaul!!

Ava J.  |  Overall Experience 
Rating:
2.0

I made a reservation online. However when I came to your location. I was advised that a bigger unit may be needed. I had 450 square feet of belongings. I was then put in to a larger unit for double the price of my quote online. I was not shown the unit before signing the contract. Turns out when my belongings were put in the storage unit it was double the size I needed. Per the sizes on Uhaul website the 10' x 10' would have been fine. When placing my reservation online the woman also say the 10' x 10' would be fine based on my cubic feet of my belongings. I would like to know why I was not given or at least shown the unit that was reserved for me. I am writing this review to you first. Before I contact corp. I hope I will get the answer I need and some resolution to the issue by contacting you. I have used Uhaul Storage for many years with no problem.

Rebecca P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edwin M.  |  Overall Experience 
Rating:
5.0

All around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....

Lawrence L.  |  Overall Experience 
Rating:
5.0

I've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.

Stephen M.  |  Overall Experience 
Rating:
5.0

Sam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.

James K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla B.  |  First Impressions 
Rating:
5.0

Sam and his crew were always kind and courteous.

Ikram K.  |  Overall Experience 
Rating:
4.0

A little concerned about the stragglers, but no troubles at this time.

Dana S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H.  |  Overall Experience 
Rating:
5.0

Sam....THANK YOU FOR ALWAYS TAKING CARE OF ME FOR YEARS. YOU'RE THE REASON I KEEP COMING BACK!!!!

Sally D.  |  Overall Experience 
Rating:
5.0

Sam and his crew are great!

Leda H.  |  Overall Experience 
Rating:
5.0

Sam is great. He's always helpful and courteous.

DONALD K.  |  First Impressions 
Rating:
5.0

Your service was awesome... Thanks for making my move go smoothly.. I will definitely recommend your location. Karen Sugar Creek

Karen J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine T.  |  Overall Experience 
Rating:
5.0

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Elisa L.  |  Overall Experience 
Rating:
3.0

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Wallace A.  |  First Impressions 
Rating:
4.0

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Darryl J.  |  Overall Experience 
Rating: