Customer Reviews for U-Haul Moving & Storage at I-17 and McDowell

1,455 reviews

2235 W McDowell Rd   Phoenix, AZ 85009

(623) 209-7353

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(623) 209-7353

2235 W McDowell Rd
Phoenix, AZ 85009

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Engine light was on. However the customer service was excellent.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Mr J. 
Rating:
1.0

Better customer service, better explanation of extra charges .

Brian V. 
Rating:
1.0

Location was undermanned. 1 person running the store, waited over 1 hr to pick up equipment that I made a reservation for. Same situation hon returning equipment. There was 1 person taking returns and handling customers. Waited over 40 mins to return equipment before just deciding to leave the equipment after photographing and recording the equipment condition and where it was at myself before leaving.

Micah P. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

BOBBY N. 
Rating:
5.0

Buen servicio gracias 🙂

JOSE R. 
Rating:
4.0

Customer did not leave a comment.

Enrique D. 
Rating:
5.0

Todo excelente

Alejandro A. 
Rating:
5.0

Customer did not leave a comment.

halina C. 
Rating:
4.0

Filling up the gas to the amount when picked up was tricky - turned the ignition off/on multiple times and the gauge wouldn't move. My the time it moved, I had overfilled the tank, which you don't provide credit for - so that was really disappointing.

Todd C. 
Rating:
4.0

Customer did not leave a comment.

RICARDO E. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Ngabo J. 
Rating:
5.0

Customer did not leave a comment.

Martha A. 
Rating:
1.0

I have never ever had to encounter such a bad customer service experience in my life. My U-box was supposed to be delivered on 4/30/22 from Phoenix to my new Chicago address. I call the day of (4/30) to confirm the status of my box since I hadn't heard anything, but figured that since I scheduled it online for that day that everything was fine. When I called, I was told it was scheduled for 5/2/2022, without my knowledge. I had selected 4/30/2022 when I scheduled my delivery to avoid additional fees due to financial reasons. When I called (773) 376-0478, Diana not only promised me a call from a manager (which I never received), she implied that it was fault for not picking up one of the two calls to confirm delivery (no voicemails were left). For background knowledge, when my U-box was originally delivered in Phoenix for me to load, I not only received calls from the store and driver, I got an email, text, and I believe a voicemail (when call was not answered) stating delivery details which allowed me to stay aware of the status of things. However, the process for delivery to my new Chicago address was not as smooth; not even close. I never received updates on delivery status so how is a customer supposed to know if U-haul calls in an age of spam calls when no follow-up was made? It's truly poor customer service protocol to not follow up in other ways. I tried calling the Chicago Brighton Park location since on the online portal, it showed that's where my box was located but Diana was truly not helping; hanging up every time I would call. I had to call the general customer service number and wait a total of 4 hours to even get someone who could help! Someone named Mariah was finally able to assist me and she was very helpful. Letting me know that the additional fees would be refunded (they haven't yet). 5/2/2022 comes around and I was delivered an empty box! After calling U-haul, I was able to finally receive my things on 5/3/2022. However, I was charged an additional moving and storage fee the day of. Please keep in mind that I was delivered the wrong box and got my proper u-box delivered late! I called the driver this morning, who told me U-haul has been trying to contact me but I have been ALERT by being near my phone and checked my missed calls: NOTHING. I have requested a full refund for my horrible experience but haven't heard back which is no surprise. I have never felt more disrespected and under-valued by a company's customer service. I will consider other moving options in the future. Avoid ordering a U-box from u-haul, if possible.

alexandra C. 
Rating:
5.0

Pickup was perfect. My representative at the counter was terrific. Drop off was also excellent but took a little longer as they were light on staff. But even with that, process was outstanding.

James R. 
Rating:
5.0

Keep up the great service.

Mikaele P. 
Rating:
5.0

Customer did not leave a comment.

Vanessa A. 
Rating:
4.0

You guys should not have a uhaul with milage over 189,000 miles. They are burnt out. And dangerous

noel L. 
Rating:
4.0

June was outstanding and made it a pleasant experience. Thank you June.

Brandon H. 
Rating:
3.0

Customer did not leave a comment.

Crystal M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
3.0

Customer did not leave a comment.

PJ B. 
Rating:
4.0

Customer did not leave a comment.

Constance T. 
Rating:
4.0

Customer did not leave a comment.

Jennifer A. 
Rating:
4.0

Best choice I've made recently was to rent this truck. Easy to do but the website was not that easy to use

ANDREW M. 
Rating:
5.0

Staff were very friendly. The only issue was that the truck had no gas- said it was a supposed to be about 1/3 full but was on empty when I picked it up.

cassandra F. 
Rating:
5.0

Customer did not leave a comment.

ruben V. 
Rating:
3.0

My experience with U-haul is a Twin-tale. The Phoenix group Was excellent from start to finish. They were very organized and very helpful. The Vancouver group, not so much. In fact, their incompetence was very stressful. I was given multiple times that the box would be delivered. When a time was finally established, it did show up, albeit late. My biggest complaint is with the pickup of the empty box. They said they tried to contact me “twice” to confirm. That is not true. (NOTE->) whoever logged in to the system that I was called Is less than honest as My cell records all incoming calls. There weren'ny. Consequently I had to make multiple call, which resulted in being hung up on twice in the process. I also believe I was charged more than my original quote. That said, I'm not willing to deal with the Vancouver group again. Both people I talked to insisted on talking over the top of me, then hanging up in the middle of the conversation.

jack J. 
Rating:
1.0

The staff was no help at all and completely unprepared. The manager was helpful, but no one else was. And my reserved vehicle was nowhere near ready. You can make sure reserved vehicles are ready for pick up at the appointed time. And make sure the employees have a clue what's going on.

Donna B. 
Rating:
4.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Also great customer service! I had to change the location of the drop off and it was very easy and quick.

Amy S. 
Rating:
5.0

All good.

Deirdre K. 
Rating:
2.0

No gas in the truck had to spend close to 40 dollars 8n fule when picked up.. it was on e.. I asked for a furniture dolly was given a appliance dooly.. l Not happy at all .. plus I had to wait for staff to come just to get a key out of a lock box ... truck was filthy..

Shawn F. 
Rating:
4.0

Customer did not leave a comment.

Sophia H. 
Rating:
5.0

Customer did not leave a comment.

Ned R. 
Rating:
3.0

When I picked up I was told that I had to buy a hitch and ball to go on my vehicle. This was not the case on my previous rental of the same trailer type at another location (Order #: 20207213). When we dropped the trailer off we were told that the return was all good and we received our final receipt. The next day we were getting calls that the trailer would be reported stolen because we had not returned it. After calling back we were then advised that the trailer was indeed returned. Why threaten that it would be reported stolen before the employees had checked to verify that the trailer was already on the lot and just was not checked in properly? Uhaul is a good company to work with, but this location needs some customer focus training.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Your staff, though incredibly busy, had such a great attitude. They were smiling and friendly. They were very helpful!

lisa L. 
Rating:
5.0

Go over the mileage on rentals a little better. I went under the estimated mileage, but paid the amount that was estimated. Guy said it would calculate the difference, but he didn't even notice when he looked at the mileage. And the physical receipt and the emailed receipt reflected that I paid what was estimated

HEIDI A. 
Rating:
4.0

Customer did not leave a comment.

Dan B. 
Rating:
4.0

Gerald was great!

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Karisia R. 
Rating:
5.0

Everything worked out great and the uhaul team provided updates and communicated well.

ERIC H. 
Rating:
5.0

I loved this experience all the way around and very convenience. BEST was Tru the U-Box Delivery contact here in Los Angeles, CA that was super special and customer Services in helping me with all the matters and extra. Thank you

Othella G. 
Rating:
2.0

Customer did not leave a comment.

JUAN T. 
Rating:
4.0

Return check in was excellent

Taylor W. 
Rating:
1.0

Had to wait in line a very long time to pickup and again to drop off. U-Haul needs to add additional staff or innovative with automation. Doubtful the penny pinching cheap bastards will do either.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

jazema G. 
Rating:
1.0

I have used Ubox before, the first time was great !! This time was horrible, my box was held hostage when I asked what was taking so long because it was a 3 weeks time frame, a 3rd party vendor was involved and I was told I could pay extra money for the box to be delivered timely. I was very disappointed this time around with the service and use of Ubox.

Amanda T. 
Rating:
1.0

Absolutely outrageous your folks caused my account to be overcharged. Y'all need better help

Frances W. 
Rating:
5.0

Excellent service and friendly employees.

CARL D. 
Rating:
1.0

Customer did not leave a comment.

Christina F. 
Rating:
5.0

Always a great experience with this team!

Brent W. 
Rating:
5.0

I was charged $33 for gas when I returned it with exactly the same amount it had when I took it. SCAM

melinda C. 
Rating:
3.0

Have your agents make sure what the customer ordered is in the truck, after leaving had to go back and get the dolly.

Lorrena B. 
Rating:
5.0

Customer did not leave a comment.

Ned N. 
Rating:
5.0

Customer did not leave a comment.

leah H. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
3.0

Make sure that all of the vehicles work properly before customers come to rent them.

Brandy K. 
Rating:
1.0

They charged me for an extra day and coverage when I drop it off on time. Called to get issue resolved was told GM Joe would call me never received a call

Brendan V. 
Rating:
5.0

My fuel reading was not at the level that was recorded when I picked up and the van would not exceed over 50 MPH.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Add B. 
Rating:
5.0

Very clean facility and staff was very helpful.

Susan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY J. 
Rating:
1.0

When I went in there to tell them that I needed to close my reservation there’s only one person handling setting up trucks and trailers and dealing with the front in the store and I was waiting 45 minutes. Another time it seems like when I returned my truck one of the gentleman that helped me up told me that he hated his boss and the U-Haul is a terrible place to work, so I think maybe they should probably get new management or someone to help out that store because it seems like they really need it.

eleonor g.  |  Overall Experience 
Rating:
5.0

Gad personak

Ofelia G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
2.0

Too busy to give good customer service, took 2 days to get a trailer.

mark J. 
Rating:
4.0

Ur uhaul worker by the name of june was outstanding. She even offered to help move someone in their rental unit.

ROBERT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ted L. 
Rating:
5.0

Staff was busy at the time of drop off so I did self drop off. Staff was still very friendly.

Gheorghe P. 
Rating:
5.0

Customer did not leave a comment.

Gentry C. 
Rating:
4.0

Was a mix up on milage the lady that helped seemed to not care she also made comments that makes me worried for my belongings to be in storage but the gentleman was very helpful and I hope fixed the issue with the milage I would be more than happy to talk to a manager so I can explain everything

Kimberly E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edna W. 
Rating:
5.0

I drive across town to this location when I need a rental. Even though the staff is always different they're courteous, accommodating and polite. It is refreshing. This also applies to the Dial-in customer service team. I spoke with Brandy who within about 4 minutes took my level 12 stress down to a 2. Thank you for being a part of the resolution during an already chaotic situation (moving).

Christina M. 
Rating:
5.0

Prior to making a reservation for my 10x15 rental, I first came to U-Haul at I-17 and McDowell to purchase a number of boxes for my move. I was ably assisted by Alfonso, who I assumed was management due to his knowledge of his product and his professional demeanor. On a return visit to make a storage unit reservation, I was again assisted by Alfonso. From the beginning of the reservation process through the actual move-in, Alfonso has been very attentive, shown great intelligence, has been extremely professional, and is very friendly. He allowed me the time I needed to make educated decisions and was very patient with me. He made the entire experience seem effortless. Alfonso is a major asset to your organization and he should be commended for his work. The storage unit was as expected. Very clean and spacious. Plenty big for my furniture and household items.

ANDREW P.  |  First Impressions 
Rating:
2.0

This was not the drop off location. This was the location we had to drive to pick up another unit. Personnel was more concerned about what to get for lunch than helping customer. Took over 30 minutes to get into equipment and check out.

Edward S. 
Rating:
5.0

Your staff and customer service is always fantastic. I've never had a bad experience. But this time, the truck had no air-conditioning which provided for a miserable experience. However I appreciate the unexpected price reduction on my final bill. I didn't really complain. I casually mentioned it to the attendant when he checked me in. Without even asking, he credited me $50.

David A. 
Rating:
4.0

The lady working the desk was very helpful but they can use more staff she had a long line but helped everyone when the time presented itself

Tevin W. 
Rating:
5.0

Customer did not leave a comment.

Grecia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
1.0

Was charged for 4days when i brought it back same day

Omar G. 
Rating:
5.0

Customer did not leave a comment.

John J.  |  First Impressions 
Rating:
3.0

The girl at the counter was kind and friendly, but the guy who helped attach the trailer was not. It was my first time ever using the equipment. He had moved very quickly through the process, not very communicative. When I explained it was my first time towing a vehicle, and asked if he could show exactly what he was doing so I could do it, his response was simply "what do you want to know?" ... Aside from the fact that I'm spending over $2,000 on this rental, I'm driving across country and I want to be as familiar with the equipment as possible to ensure the safety of the equipment, my belongings, as well as the safety of myself and others on the road. You should remind the staff here, particularly this guy who's name I never got, of the responsibly they have to ensure their renters are as familiar as possible with the equipment they loan out, for EVERYONE'S protection.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

SHARON F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Preston B. 
Rating:
5.0

Very helpful

Shannon M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

STEVEN Z. 
Rating:
4.0

Customer did not leave a comment.

Andres R. 
Rating:
5.0

Thank for assisting me in getting my move completed after running into obstacles that my this move timely.

ANDREA C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

CHAD B.  |  First Impressions 
Rating:
3.0

In case the renter lost/misplaced the key, u-haul staff don't know what's the policy. There's no spare key available. When road service is called, it took hours to get response.

jose O. 
Rating:
5.0

Everyone was attentive, GREAT customer service!!! Thank You!!!

Jorge M. 
Rating:
4.0

The van I rented was given to me with literally fumes of gas in the tank. I believe there was 1/8 of a tank in the vehicle necessitating me to immediately get gasoline. This was a suprise, and I was disappointed in the fact there was little consideration for the next person (me) when checking out. Also...the vans front indicator was reading "Oil change required" as well. I am wondering if it standard procedure to release vehicles with such a warning or lack of consideration for the customers safety and convenience. Thank you

STEVEN Z. 
Rating:
4.0

Truck ran well. However, between the sound of the engine running and the excessive exhaust gasses inside the cab, I advised the check-in team to inspect and tighten or replace it's exhaust donut gasket.

STEVEN T. 
Rating:
1.0

The truck that we had rented had an issue when trying to attach the lights for the tow dolly for our car. The truck was already loaded and there was no way we were unloading the two days worth of work into another truck. The person also helping with the tow dolly had no idea what she was doing. She had convinced my partner that the emergency brakes needed to be on in the car. While trying to drive out of Phoenix a couple had pulled up next to me on the interstate, yelling about how my tires were smoking. I'm now just hoping this caused no actual damage. I also had to fix the tire that she had strapped down, because she improperly did that. I also noticed whenever anyone needed the manager, it seems that the employees would always say that he just left. That happened multiple times. I'm just hoping that the staffs lack of training is not going to cost me hundreds of dollars in repairs to my items. Terrible experience!

David W. 
Rating:
1.0

Lying about my free month when I get up there.

fred S. 
Rating:
5.0

In this location the staff were very helpful and nice, their customer service was great, Lia immediately showed us how to get to our storage unit, she guided us all the way to it and we appreciated that. Returned uhaul to location and i saw they keep their equipment clean unlike my pickup location, very good!

Maria A. 
Rating:
5.0

Customer did not leave a comment.

FABIOLA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE O. 
Rating:
5.0

The woman who logged our truck in was very helpful, as well as had a very uplifting and friendly demeanor. Great service!

Joy B. 
Rating:
2.0

Customer did not leave a comment.

Lance E. 
Rating:
5.0

Customer did not leave a comment.

CALVIN L. 
Rating:
3.0

my reserved unit was not available upon my arrival due to the employee not updating the system to needs cleaning. the employee offered one month free and i would like to make sure that applies.

Ashanti T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN Z.  |  First Impressions 
Rating:
1.0

The manager was very unprofessional and constantly made sexual comments to me which made me feel uncomfortable.

Jessica M.  |  First Impressions 
Rating:
5.0

Convenient spot off I-17 Highway

JOYCE G.  |  First Impressions 
Rating:
4.0

The African American young lady who helped me was AWESOME!

DELISSIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SABRENA C.  |  First Impressions 
Rating:
2.0

Unit didn't look like 5 by 5 too small couldn't fit my items had a flight that morning so I lost three mattress I had no where to put them

JASMIN K.  |  First Impressions 
Rating:
5.0

The employees were helpful and courteous. All equipment and storage unit worked out perfectly.

Richard S.  |  Overall Experience 
Rating:
5.0

The manager at this facility is amazing ! I have never experienced such detailed and hand-on attention from a big cooperation. This manager is the reason I will return and be long term client . The experience made me not worry about the cost . Since you don’t find this type of customer service often

ALEJANDRO O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GREGORY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony b.  |  Overall Experience 
Rating:
1.0

Made a reservation and received confirmation email. Staff could not locate the reservation initially and when they did find it in their system, they said it was no longer available. Came back the next day during access hours, but the staff had forgotten to open the doors. From start to finish, a negative experience here. Really bummed with our experience and will likely be switching companies.

Mackenzie C.  |  First Impressions 
Rating:
4.0

Communication among employees aren't the greatest. I was there a day prior to needing a pod brought down & the " manager" said " ok I'll set it up" "what time do you think you'll be back?" I said, " around 12" , she said "ok, I'll take care of it." When I came back the next day, there was no notes on the computer at all !

MArk K.  |  First Impressions 
Rating:
5.0

The young lady that helped me I believe jar name is Leah is ray of sunshine and certainly made my choice very easy to choose this facility

KENNETH W.  |  First Impressions 
Rating:
5.0

When I initially went to get my storage unit after booking online the staffcat the location where very standoffish. I had a few questions regarding the information they were asking me for and the manager told the woman that was helping me that if I did not answer the questions I could just go somewhere else. He continued to make comments as I was finishing my intake for the unit.

Richie K.  |  Overall Experience 
Rating:
1.0

Zero response from general manager after numerous calls. Overcharged for trailer rental and took 5 weeks to refund. Double charged on storage rental for second month.

Mark L.  |  Overall Experience 
Rating:
3.0

Most of the time I needed to get into the storage unit to add or take anything from there it was locked. Not really available 24 hours like they said.

Armando T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roozbeh H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JORGE A.  |  First Impressions 
Rating:
1.0

I already filed a complaint reference number 3146500. I would like to further add that I was not given a confirmation email nor was my contract given to me in person after booking this unit. The employee also did not tell me that the unit I was booking was not accessible after hours.

Sinserea W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GINA A.  |  Overall Experience 
Rating:
5.0

Awesome customer service

DAENA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quinisha R.  |  Overall Experience 
Rating:
3.0

All was well except your ceilings are not real ceilings, they are metal grates, so everything was covered in dust. It was really disappointing to have to haul everything out and clean it all. I would never do this again.

Nicole P.  |  Overall Experience 
Rating:
4.0

Need climate control.

Jamie r.  |  Overall Experience 
Rating:
1.0

We arrived from California to empty our storage unit only to find ALL of our furniture COVERED in a thick layer of dirt and dust due to their current construction. It scratched our wood furniture and our TV. Our couch was covered with the greasy dust and we had to pay a professional to come clean it for us before moving it into our new hone. When we asked if there was an compensation for the damage to our furniture we were told "No, sorry, it's just how it is." I asked for the manager to call me the next day and I was told that he would, but no one called. We have used this facility for years as our daughter is a student at GCU and we would store her things here every summer when she came home. Very, very disappointing.

Daniel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cleo W.  |  First Impressions 
Rating:
2.0

The staff was unfriendly, and not very helpful.

David W.  |  Overall Experience 
Rating:
3.0

In general, my experience with U-Haul's storage was good. Unfortunately, when I removed my contents from this location everything was filthy/caked in dust in what appeared to be debris from wood-saw/construction on the interior of the storage unit.

Sean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne W.  |  First Impressions 
Rating:
5.0

Staff was amazing.

Christopher G.  |  Overall Experience 
Rating:
5.0

Representative was friendly, professional, knowledgeable, and made it super easy and quickly to get everything setup for us! Big plus too was that our storage unit was 1st month free &it was clean!

DARIN J.  |  First Impressions 
Rating:
5.0

David Gilmore was very loving person

Toni M.  |  First Impressions 
Rating:
5.0

Manager was amazing!!!! Best service I've had in a long time from anywhere. Major kudos to the manager and the staff

Christopher G.  |  First Impressions 
Rating:
5.0

Best service ever I would suggest this place to any one needing storage didn't have what i wanted but i still got a great deal on 1

Jessie C.  |  First Impressions 
Rating:
5.0

We loved our time with U-Haul! I would recommend them to anyone looking for incredibly high quality facilities

Benjamin Z.  |  Overall Experience 
Rating:
5.0

The manager was super helpful i really liked the guy.

christopher t.  |  First Impressions 
Rating:
4.0

great staff

SHANNON C.  |  Overall Experience 
Rating:
5.0

A young friend of mine needed to be packed and out of her house in 2 days thanks to uhaul we were able to accomplish that! They were very helpful and had great deals!! Thanks again uhaul! ❤️

Tina H.  |  Overall Experience 
Rating:
5.0

Diana was a wonderful help! She was very swift but thorough. Great job! I would definitely recommend this place to anyone I cared about. Thx u haul

Tina H.  |  First Impressions 
Rating:
5.0

Friendly staff

Jasmine J.  |  Overall Experience 
Rating:
1.0

I moved out and told manager He said it was all taken care of. A few days later: another months rent was stolen from my bank - I complained to the Corp office - nothing has been done- refund?

Ron W.  |  Overall Experience 
Rating:
5.0

All employees exceeded expectations

James B.  |  Overall Experience 
Rating:
5.0

The U-Haul and U-Box service was amazing in both Phoenix, AZ and Montgomery, IL. The furniture arrived without damage. The U-Haul staff, particularly the manager David, was excellent.

terry t.  |  Overall Experience 
Rating:
5.0

I was impressed with every one I met at U-Haul in Phoenix, AZ and in particular David the manager. They did an amazing job and we are very happy with their help and support.

terry t.  |  Overall Experience 
No reviews have been submitted for this location.

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