The only comment that I have this facility is maintained exceptionally well. The staff is extremely helpful, friendly and always available. The owner is very conscientious and wants to make sure that you’re happy. The only reason that I had moved my belongings out. I need them to be closer to where I was living, it is not a U-Haul facility. It is less expensive but they don’t maintain the temperature the way you haul us the way this facility did also there is no loading and unloading at the new facility that I am renting at now. Only difference is the unit is larger. It is roughly about $50 less , it’s closer to where I live so it’s more convenient. I would say given the choice I would stay with U-Haul if I could’ve found a U-Haul close to my home that was a little less expensive, but that being said the quality of the service and the people definitely make up for the higher prices and the facility at U-Haul was always maintained exceptionally well , thank you
Greg T | Overall ExperienceSelf Storage Units in Phoenix, AZ, 85009
U-Haul Moving & Storage at I-17 and McDowell
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U-Haul Moving & Storage at Phoenix Airport
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I just didn't like how the price kept going up. Other than that it was grate.
Harriet D | Overall ExperienceHe was very nice and helpful
Adilene S | Overall ExperienceThe storage unit was very large and had depth to it to store all of my belongings comfortable Your staff was always polite and helpful I would recommend your u- Haul to my friends and family if needed Thank you all for being there for me I give you A+ Thank you so very much Sincerely Linda Cooper
Linda C | Overall ExperienceFive stars on all measures. Great experience from beginning to end.
Jerry H | Overall ExperienceMy 2 years and 2 months of storage was good. Sometimes the hours were difficult to get access when needed. But it was ok.
Louis M | Overall ExperienceI had my stuff in storage for 10months and was happy that everything was just how I left it! This was my second time going back to the location and staff is always so friendly and helpful.
Breanna H | Overall ExperienceI am very impressed with the cleanliness of the property, responsiveness of staff, and very friendly too.
Jerry H | First ImpressionsWe had to move our whole home in an emergency into storage until we could relocate. Just having U-Haul staff and management being so helpful and understanding made this unexpected life change so much easier to endure. We are forever grateful and highly recommend U-Haul!
MONIKA F | Overall ExperienceNatalie Ward was great and deserves a pay raise.
SId L | Overall ExperienceEverything was great
DAYLE S | Overall ExperienceNot only was the facility very well-maintained, but every member of the team with whom I interacted was very friendly and accommodating. Should I need long-term storage again in the future, this will be my first call!
james p | Overall ExperienceThe only problem was the prices are going high
corina v | Overall ExperienceThe AC went out and I was never notified. Had to remove my stuff unexpectedly.
HAILEY M | Overall ExperiencePositively the best storage experience possible. I will definitely come back if needed, and will absolutely recommend if asked!
Steven B | Overall ExperienceThe management sucks they had 4 new ones the whole time I rented my storage the one that have now good luck
TRACEY M | Overall ExperienceGetting the first month free after a one-way move from Houston TX to Phoenix AZ is a great marketing idea for U-Haul and worked out extremely well for us. We filled a 10x10 the day we arrived and over three weeks at our convenience we reduced our storage content to a chair, ladder and television. Today we happily transitioned to a paid 5x5 unit without hesitation due to the clean and secure facilities and supportive nature of the service team here. I highly recommend U-Haul's move/storage model as a significant way to reduce the stress of a move.
Steven B | First Impressions