Customer Reviews for U-Haul Moving & Storage at I-75 & Detroit

923 reviews

3011 Council St   Toledo, OH 43606

(419) 329-4789

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(419) 329-4789

3011 Council St
Toledo, OH 43606

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

michelle h.  |  Overall Experience 
Rating:
4.0

When returning the truck, there was only one employee and I needed to wait a little longer than expected. Not a bad thing but unexpected.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Hire more help to assist the only person working that day as he was overwhelmed having to unload a semi-truck and wait on me as a customer.

Frederic B. 
Rating:
5.0

Lady there was very nice and accommodating.

Adam S. 
Rating:
5.0

Everything was fine Briezana was an awesome help

DEJ'A W. 
Rating:
5.0

Briezana the best

Leroy V. 
Rating:
5.0

Customer did not leave a comment.

AGHYAD D. 
Rating:
5.0

Light skin lady i think with freckles was very very help She was very patient with me when i was confused on what i want i forgot her name shes located in Toledo North Detroit street And shes very pretty too

Ryan S. 
Rating:
1.0

When I got there the truck I reserved was for sale, no discount of any kind was given I had to get a smaller truck and the truck needs some work !!

Talesia G. 
Rating:
5.0

They have awesome staff!!!

krystal c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELAINA W. 
Rating:
5.0

Agent promptly came out to check in my returned rental truck. I was in and out in 10 minutes!!

FELICIA W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD W. 
Rating:
1.0

VERIFY CUSTOMER INFORMATION, I DID NOT RENT ANYTHING FROM YOU.

Tyler M. 
Rating:
2.0

Manager very rude and disrespectful needs customer Service training

THESSA C. 
Rating:
5.0

NOT A THING! This staff was exceptional as always, very friendly, pleasant, eager to help and available to answer all questions. I do not live close to this location, but their service is so exceptional that I go out of my way to rent at their location. It shows that they love their job! Super, Super, Super service!

Sue G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
4.0

The roof did leak and I had some water damage to my personal belongings.

tamika j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantal H. 
Rating:
5.0

Customer did not leave a comment.

Victoria V. 
Rating:
5.0

Customer did not leave a comment.

DAWN G. 
Rating:
5.0

Customer did not leave a comment.

Yolanda N. 
Rating:
5.0

I Highly recommend this location it has the best staff!

Dawn R.  |  Overall Experience 
Rating:
2.0

They allowed someone who was NOT on my account to pick up the truck and change driver info

randal P. 
Rating:
5.0

The location itself was fine and the employees were great, the website though is horrible. My reservation was cancelled day of because it allowed me to reserve a truck that wasn't available. I cannot and will not recommend anyone use Uhaul unless they only go through the physical locations (seriously terrible experience)

Carl G. 
Rating:
4.0

Hard to get in contact with people in the main office.

Dyamond D.  |  Overall Experience 
Rating:
5.0

Great staff!

Dawn R. 
Rating:
5.0

It was excellent no more to improve

Uketta P. 
Rating:
3.0

Customer did not leave a comment.

MAGGIE S. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

We've been moving our college age kids all over Ohio for years. Always great customer service!

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Keenan Y. 
Rating:
3.0

Revamp of the 24/7 app it's not user friendly and hard to connect to the site. Had to go in store anyway. Tracy got me together though

CHERYL K. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Kendra W. 
Rating:
4.0

Customer did not leave a comment.

CATHY Z. 
Rating:
5.0

Customer did not leave a comment.

OLIVIER C. 
Rating:
5.0

Customer did not leave a comment.

Anna R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

KERA M. 
Rating:
4.0

Customer did not leave a comment.

Shelly F. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Nothing. Briezana Williams was excellent extremely knowledgeable and provided great customer service!

CALVIN B. 
Rating:
2.0

Would recommend if in the area, but I wanted a pick up in Monroe, MI, or close by, but they sent me to Toledo, which added about 50 more miles to my drive time. I did appreciate they upped the mileage allowance, but it made for a very long drive on top of moving.

KERINA RAJEAN R. 
Rating:
3.0

The staff was nice but the area is very rough.

Mark L. 
Rating:
3.0

Customer did not leave a comment.

RENATA S. 
Rating:
4.0

Everything was great.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen V. 
Rating:
4.0

I appreciate the help they gave me thank you

MICHELLE M. 
Rating:
4.0

Customer did not leave a comment.

RACHEL K. 
Rating:
5.0

Customer did not leave a comment.

KIERSTEN S. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW DEAN F. 
Rating:
5.0

Thank you!

GERALD F. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN G. 
Rating:
5.0

Customer did not leave a comment.

RENEE S. 
Rating:
5.0

Customer did not leave a comment.

Alyssa L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shyanne F. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

The staff went out of the way to help us as we drove from Muncie to Toledo to move my son for from one college to another .The drive took a lot longer than indicated as we had to drive 50 with the trailer load. They worked with me on the phone to line everything up so it would be ready to go .We arrived one min before closing an they greeted us on the intercom making sure we where in .Great experience !!

Dawn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billy N. 
Rating:
5.0

Had great assistance from the staff!

Morgan T. 
Rating:
5.0

Replace the drivers seat. It was like sitting on a rock for 2000 miles

David P. 
Rating:
4.0

Customer did not leave a comment.

angela A. 
Rating:
3.0

Could not do the mobile check in process. Needed to go into the store.

Gabriel N. 
Rating:
5.0

Please better explain the return process. It was never explained to me. I ended up locking truck up before return process, and it screwed everything up.

ANTHONY SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER O. 
Rating:
5.0

Customer did not leave a comment.

heidy B. 
Rating:
3.0

Staff not the most polite or reassuring.

RACHEL S. 
Rating:
5.0

The gentleman at the counter was very professional, helpful, Great Communicator! Makes the experience there Great!! Highly recommend!!!

WILLIAM B. 
Rating:
5.0

This location has plenty of parking, great staff, quick easy check in process, I couldn't have asked for anything more...

GAIL R. 
Rating:
4.0

Customer did not leave a comment.

Patricia M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa J.  |  Overall Experience 
Rating:
4.0

Give customers a sense of the mpg the vehicle will be expected to use. I was give a tank that was at 3/16 and told I would get a discount if brought back at 1/4. I travelled 20 miles and put in 3 gallons and the tank still showed 3/16.

Michael R. 
Rating:
5.0

Nice guys on pickup and return

Pamela M. 
Rating:
4.0

The gentleman who helped me was knowledgeable and friendly. Quick and easy drop off.

AMANDA W. 
Rating:
5.0

Customer did not leave a comment.

Kayla K. 
Rating:
5.0

The staff and equipment are over the top! Great big thanks to Tracey Brown, manager and the entire staff. Professional, friendly, quick and thorough service. Facility always clean and organized. Always over the top, thank you.

Sherri R. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

christian h.  |  Overall Experience 
Rating:
1.0

Truck was returned before the time due to be returned. The store called my phone and reminded me that gas needed to be replaced. I sent my family back up to put gas in the truck to avoid fees and overage. Ans after they returned again with the truck I was charged for an additional day.

STACY W. 
Rating:
4.0

Customer did not leave a comment.

Theresa J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARDJOSEPH L. 
Rating:
4.0

Customer did not leave a comment.

KEVIN A. 
Rating:
3.0

Brown was friendly and all but pricing was not reflective of what I was quoted. He did lower it but only AFTER I proved I had that pricing... still wasn't as low as original quote but closer.

LOUISE Z. 
Rating:
1.0

Pissed to was charged insurance then waited on the phone forever only to be transferred to another forever line.

JASON E. 
Rating:
5.0

Great service

Eugene H. 
Rating:
5.0

Good and fast customer service and as expected

CAMILLE A. 
Rating:
5.0

Customer did not leave a comment.

vanessa b.  |  First Impressions 
Rating:
5.0

The gentleman was friendly and helpful

James B. 
Rating:
3.0

Short of help, but otherwise service was good!

BERNARD P. 
Rating:
5.0

Customer did not leave a comment.

Jonathon K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK N. 
Rating:
4.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
3.0

Vehicle maintenance is critical in ensuring other customers will not have their truck break down too. When the battery is seeping from the terminals it is time to quit jumping the truck and actually replace the battery.

NATHANIAL L. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Luz D. 
Rating:
5.0

Customer did not leave a comment.

CRAIG R. 
Rating:
5.0

Customer did not leave a comment.

Dorian R. 
Rating:
4.0

Maybe more trailers to choose from?

Cathleen M. 
Rating:
3.0

Customer did not leave a comment.

Maurice S. 
Rating:
3.0

Customer did not leave a comment.

Hayden H. 
Rating:
3.0

It took us a while to get into our unit after arriving, because we were initially assigned to one that was much smaller than we asked for. I am glad I went back and clarified, because it had been mislabeled in the system. That wasted some precious time, but the staff was helpful in getting the issue resolved.

Kelly S.  |  First Impressions 
Rating:
5.0

Customer service was amazing they're very helpful patient even though they were very busy they make me feel appreciate it will definitely be going back again for my moving needs

DAWN Y. 
Rating:
5.0

Very helpful when I couldn't check out online. Even when returning the truck and the one guy was slammed, he was still super helpful.

Diane E. 
Rating:
5.0

A+ all the way

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Tracy helped me at drop off. He did a super job

TRACY T. 
Rating:
5.0

Customer did not leave a comment.

devon V. 
Rating:
3.0

Customer did not leave a comment.

Marquita K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alicia b.  |  First Impressions 
Rating:
5.0

Service agent was very professional caring helpful friendly and efficient.

curley l.  |  First Impressions 
Rating:
5.0

Staff corrected unit size and provided access card to facility which I did not have.

SHELIA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melody h.  |  First Impressions 
Rating:
4.0

I don’t know why my card said that there was a extra charge of 15$ added to the 100$ that was for the deposit. But I will take that up the bank. Other than that I’m very pleased with the service.

Dennis H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

otto s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shalone B.  |  Overall Experience 
Rating:
5.0

It was great and the staff was nice

tina r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tisha V.  |  First Impressions 
Rating:
5.0

Best storage facility I’ve ever been to. Very clean and staff was very friendly as well!!

phillip d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya S.  |  Overall Experience 
Rating:
4.0

My only complaint was the steps involved in cancelling the contract. I was hospitalized with heart issues and yet was expected to come into the facility to sign paperwork showing I had moved out. I understand their liability concerns, but that was a bit over the top.

Tony J.  |  Overall Experience 
Rating:
4.0

I very much disliked the fact that I've held my storage unit for over a year and for the last month I couldn't get prorated for the monthly payment when I used the storage for a week after my payments due date. Exceptions should be made for loyal customers.

Syreeta P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

demetric w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sonja s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica P.  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating staff! Would highly recommend them

tara r.  |  Overall Experience 
Rating:
5.0

Awesome customer service. The young lady assisted me & my husband very well.

Portia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

duane h.  |  First Impressions 
Rating:
5.0

The service was the best and the employees were great thanks

Cheryl F.  |  First Impressions 
No reviews have been submitted for this location.

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