Customer Reviews for U-Haul Moving & Storage at I-75 & Detroit

Went to pick up my trailer and the guy at the counter didn't acknowledge me. I was about 4-6 feet from him and he was in his cell phone. He wasn't wearing a mask. I was the only one in the store and you can clearly hear when someone enters the store. He eventually said can I help you. Then proceeded to call a lady on his phone about a problem with him and his lady from the night before. He said she was probably going to burn his clothes. In between the call he asked me for my information. Proceeded with his call. Eventually hung up the call. Then played music over his phone loudly. Then told me a price which was twice the rate over the online reservation. I said this is twice the amount and he said well it charges you $.99 per mile and it's an estimate. I said do you log the miles on a trailer?!? That's odd because it's exactly twice the rental rate... I said did you charge me for two days? I checked it out at about 4:47pm and I noticed the return time was the next day at 5pm. We went back and fourth about it until I realized he doesn't really care and assumed it would be fixed when I returned it. At that point I realized I would sort it out later with someone else. Once the trailer was connected he asked how my day was... the guy who took the trailer back in the next day fantastic and super nice. Although I live near this store and work in downtown Toledo, I wouldn't recommend renting from this store.

Truck wouldn't go over 40 on the freeway I had to get a hotel room and miss a day's work because it took so long to travel.abs light kept coming on.The clerk Greg called reservation and spoke to April to make sure the truck was ok to go out of state and after she said yes he asked if she's sureand she reassured him it was ok to drive out of state.I wouldn't recommend the truck go out of the city nevermind the state.I contacted cooperate office they were suppose to email me but I haven't heard from them.its been well over 36 hrs.SMH

I very much disliked the fact that I've held my storage unit for over a year and for the last month I couldn't get prorated for the monthly payment when I used the storage for a week after my payments due date. Exceptions should be made for loyal customers.

Your employee, Nicole, at this location was polite, helpful and efficient at getting me the U-haul rental truck. She took the time to review/explain the contract to me. I was very satisfied with the customer service.

Have me a trucks that run properly!!!! The truck I had I had to jump it 4 damn times!!!! Highly pissed and to top it off I was charged even MORE DAMN MONEY!!!!! Rude worker called me trying to talk to me like I was delayed fire him!!!!

After we spent a half hour hooking our car up onto the dolly, the woman in the store told us we needed to buy a pigtail for $13. Then we checked the lights and the right side had a crack in the fender and the lights did not work. We had to drive it almost 1300 miles without lights.

Very pleasant

They forgot the furniture blankets but issues a refund.

I have used a moving truck and a moving van twice in the last 6 months. I have always been treated fairly, the staff gave been knowledgeable and friendly, and the vehicles have always been clean and well maintained.

I loved that it was repurposing an old building and maintained some of the history of the prior factory, but WOW what a mess this whole process was. I specifically reserved at this location, which was out of my way, to acquire a specific vehicle. I was emailed (not called) the next morning, the day of my rental, being told I was given alternate equipment that was much more unwieldy to operate - but at the same rate, at least. Fortunately, the vehicle I needed became available by the time of my rental. And then came the checkout. It took at least 45+ minutes for me to even rent the stupid thing, because the employee at the counter was absolutely baffled by the renting process, as if they had never been trained before. Someone who was ready to clock out assisted, and then when their shift ended, someone ELSE had to take over. The person who took over was actively seeking a bandage for some form of wound she'd sustained, as she was holding her hand tight and lamenting that they only had 'burn relief cream' in the medical supplies and nothing to help her injury. So as she was actively injured, she was also trying to teach the person checking me out how to check me out.... at every step. Online registration, taking a photo of my license, even explaining the contract and details. It took three people to rent me a vehicle and the woman who initially was 'assigned' to help me was lost the entire way. I was pretty much just absolutely amazed at the gargantuan effort it took to do an absolute standard rental. She had put the key on the wrong hook and there was a struggle there as well as the employees tried to figure out where the key had gone for the vehicle I was renting. It was like a circus. I'm thankful that I wasn't on a time crunch, but it was still an absolute headache and major inconvenience standing around wasting time watching the sitcom of errors as she tried to figure out my rental. She even had to be told how and where to highlight things on my contract. I don't know if actively injured girl was told to go deal with her injury and the woman handling my paperwork was just a fill-in unfamiliar with the process, but it was amazing. For COVID-19, I give this place a very low score as well. There's plexiglass, which is great, but everyone behind the counter had masks up when I approached then pulled them down around their chins. The service workers who clean vehicles/air tires/do lifting, etc. had masks as well but were walking around with them down or off within the building itself. I had to use the restroom as well before I left, and an employee was occupying it for twenty minutes (and emerged without a mask). I don't know WHAT took him twenty minutes (and I knocked politely, as one does) but I heard... interesting chopping noises that didn't sound like Normal Bathroom Noises and saw white powdered residue in the bathroom once he left. So maybe refresh staff on COVID-19 protocol and also on not (possibly) doing drugs in your public restroom. Just my suggestion. Would I rent there again? Not unless I absolutely had to. The staff I dealt with during check-in and the man who checked me out were friendly, at least, and there were no surprise charges or anything of that sort (just yet), but like I said, absolute circus. Get there 45 minutes before you need to pick up your vehicle, even if you have a reservation, otherwise you'll be waiting while they sort out their everything. Oh - and - stock your med kit!! SERIOUSLY. HOW can you operate as a place that deals in a lot of physical, hands on labor and not have a stocked med kit? Like, good thing you've got burn cream, but when you've got an employee walking around holding some kind of injury that burn cream won't help.... that is NOT COOL.

Free Uhaul rental with storage

Stephen Kirchberg helped me through the check in and return process friendly and very helpful I was moving a king sized bed and made best recommendation for which vehicle for fit I enjoy using the services at this location as they are always helpful

They need more help at this location or the staff need better knowledge of the product but they were very nice and helpful just a bit slow.

I was not going to write a review but the lady who checked me in when I returned my truck was just so rude and argumentive, I had too. She was on her phone had to bring keys to the lady. She tried to tell me I was wrong about my miles and that she knows her job or she wouldn't be here. I had already had a long day I re-explained myself multiple times until she finally understood what I was saying to her. Then it was almost like she wanted to keep it going. After the 10,15 min of disagreeing I was right. I left so furiously I wanted to just call corporate, write the owner, I don't know what her problem was but it was very unacceptable I will no longer go to this location crazy how one person can change your mind drastically. Good Luck to the rest of the customers and employees!

Easy in and easy out. People are friendly.

Great customer experience.

My Agent was incredible! Efficient, helpful, courteous. Definitely an asset to the company!!

Keep up the good work.

Did my reservation on line and had absolutely no trouble checking in. Excellent customer service!

Customer service was Awesome!

The prices other then that y'all good

Make all equipment (trucks and trailers) available at EVERY location so you don't make a reservation at the location closest to your house but end up having to drive to another store clear across town to pick up your rental.

I ordered a van and when I got there to do my mobile pickup, that scheduled one in a display that was blocked by 2 other trucks. I had to sit on the phone for 40 minutes with support to get it fixed. The lady was very helpful and tried to call 4 people at location all who didn't answer. I disputed the costs due to this and they went through and charged anyway without calling me.

Time and location were both changed after reservation(day of pickup), and overcharged me. They shortened my reserved 6 hour time, and changed location to acrossed town in the middle of the ghetto. Took forever to get truck, keys were lost, employees were lost. I brought the truck back, on time. Waited forever at the location is says to wait. Nobody came out, so I assumed they were closed. I park the truck in the spot that i got it from. While looking for the night slot the door opened. I go inside and an employee walks right by me goes outside, sees that I parked the truck and chuckles. Never said a word to me. I see another customer looking pissed waiting at an empty counter. Apperantly only 1 employee working on a friday afternoon. I had to get to work. So I dropped the key in the night slot and left. Well they charged me an overnight dropoff charge. Talk about a bait and switch in every way. Will never do buisness with again.

Nothing

Very friendly staff. They worked quickly and I was in and out of the property in 10 mins. Great service and very clean.

Very friendly and accommodating staff! Would highly recommend them

The clamp was not tightened on the trailer when we moved it and we didn't find out until we put the car on the trailer.

My original pick up location was on Byrne Rd. The truck I was to use wasn't turned in on time so there was no truck. The lady there was very nice and apologetic. I had to go to the Council location to get the truck. Not U-Haul's fault. Just wish renters would be courteous and return their equipment on time. The truck was clean and ran well.

To start with my box was not delivered to the right U-haul drop place. When I placed the order it was suppose to be around the corner from my house but went to a place 20 minutes from my home. I would never recommend a u-box to anyone I know! The box looked like someone tried to prying the box open, it did not have the orange cover on it when we finally did get to unload it, this was just the worst experience ever. Got the complete run around both loading and unloading. Both place said they do not deal with them. They are a pain.

Excellent service

Was not able to utilize the contactless pickup of the truck I rented. Fortunately the store was open and the people at the counter Were AMAZING and helped me out and got me on my way

Wipe down the truck especially with covid-19 going on!!!

Awesome customer service. The young lady assisted me & my husband very well.

Very nice young lady assisted me & my husband. Very clear & thorough when giving direction on what to do

I thought the check out procedure was quick and smooth.

Everything was/is great! Customer service, cleanliness of equipment AND facility! MAYBE a few more trucks if not the place is 5 stars to me and my family!

My complaint, which is a big one, I was not able to drive the UHaul truck on the fresh asphalt. Had to cart a whole truck to the elevator. Not pleased. Tracy is an AWESOME GM though and have had no issues at all. Staff all very pleasant

This was my first experience with all of this Tracy Brown the manager at the Toledo facility was BEYOND helpful...Being here in Az. and having to depend on others due to COVID-19 I cannot say how afraid I was, but he really eased my fears greatly!! I have not gotten the box delivered to me, but so far I am very pleased with my experience with U-Haul and the U-Box service.

Not a thing. Very professional staff. The office is very clean ,social distancing in play,. I am very impressed, as a nurse with 41 years of experience I was pleased to to see the staff wearing masks

The store and employees were very helpful. The delivery date was longer than expected, however, the store was able to rearrange their schedule and delivered/picked-up the U-boxes the same day.

keep up the good work

I have had several storage units at this location and 1 particular storage for over 7months and this last experience was bad, The manager called and lied saying it was a foul smell coming from my unit and the day I moved out the guy who was there said there was never any smell and why would he lie and put that in my notes, Please delete any notes on my account because it was no smell and he also looked I side my unit because how he know it was bags I stead of boxes

Most businesses give you the impression that you are supposed to do business with them...but here I felt appreciated for my business and that left me not feeling as if I had just been taken advantage of. I will definitely recommend this office to anyone needing a place to store their belongings.

The mobile check out was very convenient and easy to use!

The manager was Great! I had a small issue and the manager called me back quickly and provided appropriate accommodations. I will definitely recommend this location to my friends and family.

Management and team are all professionals and did a great job!

No improvements . We Love UHaul !!! We use them Everytime when we need them !!!

The best customer service

The rep who helped me was fantastic. But why did the radio only play one station, one volume, and was unable to be turned off.

The representatives were great ??.

Staff lost my info at times and that was frustrating.

First off the location was changed and was different from the reservation. I was not notified. So I had to drive across town to pick up my truck. The truck was full of cigarette ash and not clean. The gentleman who checked me in was helpful and nice.

Simple and quick check in

Staff there were absolutely great

Thanks

Because you guys lost my business 100% I will never rent another U-Haul truck for the rest of my life You're a scam artist sign insurance Pisses me off Are use a rent U-Haul lease for the five times a year I guess your competition will get my business now

The staff was excellent. They really went out of their way for me. I ordered a 15 foot truck a month and a half in advance and received a call 2 days before the rental date that there were only 26 footers available. When I arrived, there were several 15 foot trucks in the loot. I was not happy, but the staff did as much as humanly possible to correct the situation (I still had to take the 26 ft truck though).

I actually enjoy doing business with these people at this location. Steve is excellent every time.

NOT A THING!!! The Staff was very professional and accommodating. Social distancing was maintained. The should pass get raises!!!

General Manager Tracy Brian runs a clean tight shop. It was a pleasure during business with him on my exit of Toledo, Ohio.

Javon was a big help and well appreciated

General manager great guy good businessman

Tracy was awesome!! Everything worked out great!! Thank you

Great facility would use again without any reservations.

Best Experience Ever!

⭐⭐⭐⭐⭐

This I Haul facility has restored our faith in UHaul. If all U Haul was operated this well they will continue to be a good company.

Everything was just fine...

Na

The unit and the facilities were clean and secure. I like the new card check in and out. I would rent a unit there again.

Tracy made our first experience with U-Haul storage amazing. He helped us maneuver the truck, talked us through the process and assured us of the security. 5 stars isn't enough, he deserves 10!

Keycard gave me problems at times, but other than that everything else was ok

The service was the best and the employees were great thanks

Great facility

Very pleasant staff, no issues if so very well tooken care of.

excellent service in both locations.

Really good service

Very perfectional and very clean

Very perfectional

I will return if I need to use U-Haul again ... great customer service

The elevator was kinda a pain to use

No rating and no comments - facility not used.

Friendly and helpful staff. A special thank you to Steve, who removed the locks from my Uboxes when I lost the keys. Would use this location again, and recommend to friends and family.

I was very satisfied with the service. I would highly recommend to anyone.

I would have liked a refund of the U-Haul not used when turning in the U-Haul.