Customer Reviews for U-Haul Moving & Storage at I-75 & Detroit

Rating:

5.0

Keep up the good work

Rating:

1.0

Don't overcharge them and attach miles to their order that they never used.

Rating:

5.0

Staff is very friendly and helpful!!!!

Rating:

5.0

Everyone at this location seem really friendly and helpful. They’re straight to the point., Making renting a breeze! Hopefully they can keep the great hospitality up!

Rating:

3.0

The key card system need to be a little better to much of a hassel

Rating:

5.0

The service was very good and the staff was very friendly and nice.

Rating:

5.0

Staff was really friendly. Every uhaul locations should have the drive in accessibility very convenient.

Rating:

4.0

I felt like I was in a maze. But my accommodation was excellent.

Rating:

5.0

Best u haul experience ever! Very friendly and efficient staff.

Rating:

1.0

They kept my money lying saying I left a bottle water in there

Rating:

1.0

The employees there tried to over charge me. They told me to extend the rental for an hour I’d have to pay for an additional day, corporate explained I could extend it within 24 hours for free.

Rating:

5.0

Customer service was professional

Rating:

2.0

Ciarra was fantastic, but the pick up process was "clunky". U Haul was not ready when I arrived and had to defrost for a while and they had to use de-freeze to make sure the back door would open (it was frozen shut). I ordered UHaul online and my location switched for pickup by UHaul and it wasn't ready when I went to pick up. Frustrating. Also, I had to return to get the furniture pads that I ordered due to no one helping me make sure they were in the UHaul and not clearly telling me to grab those bags on the way out to my UHaul that wasn't ready and frozen shut door.

Rating:

5.0

Aliyah at the I75 and Detroit exit in Toledo, Ohio was outstanding! She was pleasant, informative and just a great person to work with.

Rating:

5.0

Thank you!

Rating:

5.0

I can't praise the manager along with my experience in the way she handles things enough. I feel that UHAUL should her as the example of how customer service should be done. Thank you for all you do.

Rating:

5.0

Keep up the great service

Rating:

1.0

My storage was falsely held and no one got back to me on what I needed to do to keep my storage. That was all I had to my name. My memories and all. The staff that signed me up didn't properly add my credit card for auto pay and as a result I lost my storage. Ms. Cierra never got back with me from messages that were left for her to call.

Rating:

2.0

U haul sold my things and I wanted it I think u haul should have done better to contact me before selling my things

Rating:

5.0

For the 9months I was there I can say my belongings were safe and I was at ease thank you for your service

Rating:

1.0

HORRIBLE experience. Was transferred to THREE different locations because they didn't have our reserved equipment. Was charged for a dolly that wasn't available. Was given a truck on near empty fuel and recommended to fill up. Out $73 because of this. We were required to cancel our moving help because this process took us over 2 hours past our rental time and thus had to drive significantly further than anticipated.

Rating:

3.0

This location should be a little bit more organized and should consider installing an elevator on the other side of the building as well.

Rating:

1.0

The employees and people were great, however when my team arrived to drop off, our unit was locked with an additional lock. This has cost me time and $400.00+ I'm added labor

Rating:

1.0

They made me pay a whole month when I was moving out instead of charging for the days my things were there...They are a rip off and I will never use them again

Rating:

5.0

Ciarra was excellent to work with! Great customer service, nice clean store. Would definitely use this store again.

Rating:

5.0

The manager is thoughtful and works to meet the needs of every customer. I'm glad to have had that opportunity.

Rating:

4.0

I was given a truck on e and then charged when I returned it with a little more gas than I had

Rating:

4.0

Check your vehicles to make sure they are in good condition otherwise, the service rendered by the employee was excellent.

Rating:

1.0

It's Beyond Recognition In Words, To Express, Or Describe, Any Of The Excellence Within Their Policies And/Or Procedures That Was 100 % Demonstrated, And, Hunbly Given Accurately, As Far As Any-/Everything That Cosorted With The Storage. * Making A Couple Of Important Key Points From Any-/Everything. The Punctual Professionalism With Level Of Security, AND, ALL/ANY Staff Member I Had The Pleasure Of Interacting With Concerning My Unit, Along With My Belongings, Whether It Was By/On The Phone, Or In Person, Agent To Customer. Especially For How Long My Belongings Was In The Unit, At The Facility On Detroit Ave.& I-75, Toledo, Ohio I'm Very Thankful, Appreciative, And Highly Recommend That Some Type Of Supurb Reviews Awards, Promotions, And Recognition Are Given Amongst Staff, I'm Impressesd With The Renovation Of The Facility/Area, And I Will Go Back There Again For Future Necessities K.W.

Rating:

5.0

The two young ladies were fast and friendly.

Rating:

4.0

Only thing I could think of negatively is the fact that the carts were small lowkey

Rating:

3.0

Some staff were not so helpful in let me know what I was supposed to do. But I'm not upset with u-haul just some staff please and thank you and MAY GOD BLESS YOU ABUNDANTLY NOW AND FOREVER MORE AMEN.AMEN AND AMEN

Rating:

5.0

Thank you

Rating:

3.0

The sliding door fell

Rating:

1.0

Double charged, forced to take a bigger vehicle than wanted to rent when I wanted flatbed truck and it booked it and sat around for 15 minutes till they told me none were available then I had to take a large vehicle and was never reimbursed the $50 garuntee and charged for an extra day when I only used vehicle 1 hr before returning. Very unhappy with the entire experience would not recommend

Rating:

5.0

it was a great experience!

Rating:

3.0

The girls working there at check in seemed annoyed they had to do something.

Rating:

5.0

If someone placed a deposit same day with a card. The money should be returned promptly after vehicle is returned. You’re holding money people need to get by day to day.

Rating:

1.0

Well, they moved me out of my storage unit and was paying for the unit, but they did give me a free month. After that, when I did move out, they keep on calling me and trying to deduct the rental for this month. I wouldn't recommend this place to nobody and the staff was rude. Next time I need to store my stuff.. I will be using a different place..

Rating:

5.0

The manager is a highly valued asset to the UHAUL organization. And should be recognized for outstanding customer service and professionalism.

Rating:

3.0

Very rude worker, when told which truck we had , it was in deed not to the truck was told to go to. When I went to explain to the worker the key does not go to the truck as told, she stated”do I have to go do it myself the “ .also did not know got to apply military discount , the worker at the register was very kind though

Rating:

4.0

Lady at the front desk greeted me but talked super fast and very quietly so I asked her to repeat herself multiple times and it was clear she was annoyed. Other than that, good experience

Rating:

3.0

Reserved a pickup for Monday at 8 am. Received phone call Sunday afternoon, truck won't be available until 11. Went at 11, no truck. Rep called and found a truck across town. I had to drive across town to get my truck and lost 1/2 day of use. No apologies, no offer of reduced rate, no nothing. What's the point of a reservation if the equipment isn't there when you you need it? This location was the second one I was sent to. They did a decent job.

Rating:

5.0

Not applicable

Rating:

4.0

I was charged a convenience fee for after hours drop off but was unable to submit online due to website errors

Rating:

3.0

No customer service at drop off. They just wanted to know where the keys were.

Rating:

1.0

New professional management

Rating:

1.0

I cleaned out my storage unit on 20 August, I couldn’t get to the office until the 21st but I closed out my account on 21 August and yet on 22 August U-Haul charged me another payment for a completely empty unit. This is awful awful service. I want my money back.

Rating:

5.0

They said I would get a refund for the extra quarter tank I paid for. I haven’t seen anything about this yet.

Rating:

4.0

The manager was very friendly and helpful. The van I rented drove so nice and I thought the price was great. I definately would rent from here again.

Rating:

5.0

Retain professional and reliable management through increasing pay and benefits. I couldn't have asked for better service from your manager. It is my hope that UHAUL can hold on to this manager and replicate her professionalism at other places.

Rating:

5.0

Will give another review in 3 months.

Rating:

4.0

They just need to monitor a little more when people are leaving their unwanted items in that side area. It was full of trash instead of items people could use.

Rating:

4.0

Not much else I was very pleased with the service and location, the location was easy to find and was within minutes of where I live

Rating:

3.0

Your manger was extremely rude and had zero manners.

Rating:

5.0

I came in around 1-2pm and the staff there were incredibly friendly and understanding.

Rating:

5.0

Great customer service, very efficient and fast

Rating:

5.0

Super friendly and efficient return process and staff!

Rating:

1.0

Cierra Gonzalez was very unprofessional and didn't offer any help at all just attitude .and her husband was no better and they should be thankful things didn't turn out differently then they did... .they both should not be in any customer service position at all..and the fact that U-Haul still has them employed is a testament on how U-Haul does business..I will recommend every one to not deal with U-Haul as long as they are employed there...

Rating:

3.0

The signage is lacking related to the self-service check-in and return. Understaffed during peak times. Those working were amazing and did a great job.

Rating:

5.0

Well I can't speak for the next person,but Best Customer service.Help in all Shape and form.Gratitude.

Rating:

5.0

Is good place

Rating:

1.0

Have someone more knowledgeable install equipment to prevent deaths and accidents. Very bad experience.

Rating:

2.0

Employees not much of help explaining details about how to get in and out of elevator or storage with card I had to get at least 4 cards reactivated to get in my storage never answers the phone or intercom

Rating:

3.0

Clean truck prior to pickup

Rating:

1.0

Had to walk a 1/4 mile to get to the truck. Asked for the truck to be brought up bc I rented two different kinds of Dollie’s and 24 furniture pads, and she rolled her eyes at me and simply said we don’t do that. I also had told her I needed to access my storage building and get stuff out. I went to get my truck and had to drive right back up to where I started. She then threw pads and dollies outside the door for me to load into the truck. Customer service just horrible.

Rating:

3.0

I was charged for gas but returned the truck with more fuel than I left Minnesota. Aldo, the agent took my contract/invoice so I don’t have the documentation. I emailed.

Rating:

2.0

There was very little communication or interaction with the staff. I basically handed over the key and was told I would be emailed a receipt and that was it. Super quick and efficient which was lovely!

Rating:

5.0

The service that I received was top notch from beginning to end. The manager address all my needs and made sure that I had safe and pleasant experience using their equipment. I give this experience 4 stars. Thank you

Rating:

5.0

Staff was knowledgeable and very friendly. They weren't even messing around like like like it was Cray Cray awesome. I've never even heard of customer service this good in my life and I'm like 40. So easily halfway to my death and this was the best!

Rating:

5.0

The staff was extremely patient and helpful with every aspect of my experience.

Rating:

5.0

None

Rating:

4.0

You need to fix the system. I used a unit for 2of the 4 weeks. Did everything I was supposed to, then 3 wks after I cleared it out, I started receiving calls and company tried to bill my card wrongfully. Finally on Easter after 2 calls within 2 hours, it was to be fixed. I got another call last week wanting money.

Rating:

4.0

As I was doing my order, there were alot of problems with the system. My storage key was not activated in the beginning. I had ro walk around the building to the office to get reactivated and it took a while. It took almost 45 minutes that I could have been moving my things out of apartment to the storage.

Rating:

3.0

Mold on my clothing from being storage

Rating:

5.0

My whole day was horrible and the staff was friendly, understanding, and extremely helpful. The manager made my day, she was great and totally took me out of that bad mood i was having. Give her a raise!!!

Rating:

1.0

I reserved a 24’ truck, when I got there, it wasn’t one available so I had to get a bigger truck, which was incredibly frustrating because I barely could fit the 24’ truck in my driveway, and because of the switch to the bigger truck, I ended up getting stuck, and having to pay $415 to get it out! Just a terrible experience all together

Rating:

1.0

My storage unit had a wooden beam in it. Like a load bearing beam in the middle of the room. Made the whole thing inconvenient. Staff is nice though

Rating:

1.0

Manager rude talked about customers as they left nasty towards me wouldn’t recommend

Rating:

5.0

Everything and one was perfect, knowledgeable, understanding and I would both recommend and use again!

Rating:

5.0

Larry & Bre helped me so I’m very happy with the service there…

Rating:

5.0

Thank You ☀️ Brianna was amazing

Rating:

5.0

Thank You!

Rating:

5.0

Professional, Friendly, Helpful staff every time I came to the main bldg./desk at 3011 Council St., Toledo, Oh 43606. I have been patronizing UHaul for 30+ years and have only had 1 bad experience in Nov, 1996. I will continue to use UHaul in the future.

Rating:

5.0

The gm at this store is very helpful and nice

Rating:

5.0

Very helpful and the facility very clean

Rating:

3.0

I was told it would be a free lock in unit and it was not.

Rating:

5.0

I enjoy the service provided by Uhaul

Rating:

5.0

I would use this facility again

Rating:

5.0

The experience was so good, this is the only facility will use moving forward. The staff went above and beyond to take care of me. Replacement card immediately, price checking, giving me directions when I called, addressing me by my name and never a long wait. They are so professional.

Rating:

4.0

The storage area should be 24hrs. Sometimes people have emergency situations going on and need a fast move.

Rating:

5.0

this facility and it's staff rock I would recommend anyone looking for a storage unit or moving truck to them and then only. the staff made us feel like part of the team or family there from the time we walked in to the time we moved out.

Rating:

5.0

Loved the overall set up of easy access to storage. Facility always clean. Staff is awesome!!! Appreciated their support and assistance during and after my move. Highly recommend!

Rating:

4.0

U-Haul self storage is a great facility I feel like my belongings are safe there and the staff was very helpful and friendly I would recommend you all to anyone who needs their services

Rating:

5.0

Tracy Brown is outstanding, and should be recognized for his efforts. Thank you Mr Brown

Rating:

5.0

I will consider rent again the staff is wonderful shout out to mr brown

Rating:

5.0

There was a male guy who got on the elevator. He smoked on the elevator. My 14 just got out of cancer treatment 1 year and 2 months ago with a lung surgery. We had to inhale second hand smoke for 2-3 hours going up and down. Smoking is prohibited and there is a camera to see. He should be fined. I was so upset I just prayed on it. Overall the actual location is nice.

Rating:

5.0

Everyone in this location is amazing! And walking into the store - it smells great! I have never been in such a great smelling store! The bathrooms are immaculate. I am so impressed with this store that even though it happens to be out of my way, I will always use this one!! You cannot go wrong here. Great staff, great trucks, great units and CLEAN BUILDING AND GROUNDS!!

Rating:

1.0

Nobody told me you couldn’t use prepaid like chime to get the unit. The code stuff is crazy. The alarm goes and your stuck waiting for ever. We was stuck for 30-45 trying to get out of the 2 floor storage place. Very expensive.

Rating:

5.0

The workers were very polite help me put air in my tires .was very helpful ,i would can back and I would tell a friends The gentlemen are 5 stars

Rating:

5.0

I'll give you guys four stars five stars but your staff member Kyle I'm not understanding him he has a bad attitude but I love you guys but him no

Rating:

4.0

Monthly rate for unit increased within a year.

Rating:

5.0

Professional customer service. Highly recommend.

Rating:

5.0

I was very happy when I did not half to pay right and have first month free that was really a relief for me

Rating:

5.0

My experience was excellent will use this facility again if needed

Rating:

4.0

Steve at the self-storage facility seems like a great employee.

Rating:

4.0

Originally was told the size I had would fit a house luckily they had a better one staff excellent

Rating:

5.0

Overall, I had a great experience with the facility; however the online billing system was a bit cumbersome. I rented two separate units and would pay the monthly rent online for both at the same time each month. There were a couple of occasions where the online system didn't pay the rent for one unit and I was charged a late fee. Other than that, it was a good experience.

Rating:

2.0

Paid for a unit and cant get in it same day has a lock 🔒 but y'all didn't give me a key 🥺😔 I don't like this hope y'all fix it in the am

Rating:

5.0

Need more dollys

Rating:

5.0

Tracy Brown is great to work with!

Rating:

5.0

UHaul does a great job

Rating:

5.0

The young lady who completed the paperwork for the rental of my storage unit was very friendly and courteous as well as the young man that checked me out. I appreciate good and efficient customer service.

Rating:

5.0

They have awesome staff!!!

Rating:

4.0

The roof did leak and I had some water damage to my personal belongings.

Rating:

5.0

I Highly recommend this location it has the best staff!

Rating:

4.0

Hard to get in contact with people in the main office.

Rating:

5.0

The staff went out of the way to help us as we drove from Muncie to Toledo to move my son for from one college to another .The drive took a lot longer than indicated as we had to drive 50 with the trailer load. They worked with me on the phone to line everything up so it would be ready to go .We arrived one min before closing an they greeted us on the intercom making sure we where in .Great experience !!

Rating:

3.0

It took us a while to get into our unit after arriving, because we were initially assigned to one that was much smaller than we asked for. I am glad I went back and clarified, because it had been mislabeled in the system. That wasted some precious time, but the staff was helpful in getting the issue resolved.

Rating:

5.0

Service agent was very professional caring helpful friendly and efficient.

Rating:

5.0

Staff corrected unit size and provided access card to facility which I did not have.

Rating:

4.0

I don’t know why my card said that there was a extra charge of 15$ added to the 100$ that was for the deposit. But I will take that up the bank. Other than that I’m very pleased with the service.

Rating:

5.0

It was great and the staff was nice

Rating:

5.0

Best storage facility I’ve ever been to. Very clean and staff was very friendly as well!!

Rating:

4.0

My only complaint was the steps involved in cancelling the contract. I was hospitalized with heart issues and yet was expected to come into the facility to sign paperwork showing I had moved out. I understand their liability concerns, but that was a bit over the top.

Rating:

4.0

I very much disliked the fact that I've held my storage unit for over a year and for the last month I couldn't get prorated for the monthly payment when I used the storage for a week after my payments due date. Exceptions should be made for loyal customers.

Rating:

5.0

Very friendly and accommodating staff! Would highly recommend them

Rating:

5.0

Awesome customer service. The young lady assisted me & my husband very well.

Rating:

5.0

I have had several storage units at this location and 1 particular storage for over 7months and this last experience was bad, The manager called and lied saying it was a foul smell coming from my unit and the day I moved out the guy who was there said there was never any smell and why would he lie and put that in my notes, Please delete any notes on my account because it was no smell and he also looked I side my unit because how he know it was bags I stead of boxes

Rating:

4.0

Most businesses give you the impression that you are supposed to do business with them...but here I felt appreciated for my business and that left me not feeling as if I had just been taken advantage of. I will definitely recommend this office to anyone needing a place to store their belongings.

Rating:

3.0

Staff lost my info at times and that was frustrating.

Rating:

5.0

General Manager Tracy Brian runs a clean tight shop. It was a pleasure during business with him on my exit of Toledo, Ohio.

Rating:

5.0

Javon was a big help and well appreciated

Rating:

5.0

General manager great guy good businessman

Rating:

5.0

Tracy was awesome!! Everything worked out great!! Thank you

Rating:

4.0

Great facility would use again without any reservations.

Rating:

4.0

Best Experience Ever!

Rating:

5.0

⭐⭐⭐⭐⭐

Rating:

5.0

This I Haul facility has restored our faith in UHaul. If all U Haul was operated this well they will continue to be a good company.

Rating:

5.0

Everything was just fine...

Rating:

2.0

Na

Rating:

4.0

The unit and the facilities were clean and secure. I like the new card check in and out. I would rent a unit there again.

Rating:

5.0

Tracy made our first experience with U-Haul storage amazing. He helped us maneuver the truck, talked us through the process and assured us of the security. 5 stars isn't enough, he deserves 10!

Rating:

4.0

Keycard gave me problems at times, but other than that everything else was ok

Rating:

5.0

The service was the best and the employees were great thanks

Rating:

5.0

Great facility

Rating:

5.0

Very pleasant staff, no issues if so very well tooken care of.

Rating:

5.0

excellent service in both locations.

Rating:

5.0

Really good service

Rating:

5.0

Very perfectional and very clean

Rating:

5.0

Very perfectional

Rating:

5.0

I will return if I need to use U-Haul again ... great customer service

Rating:

3.0

The elevator was kinda a pain to use

Rating:

3.0

No rating and no comments - facility not used.

Rating:

5.0

Friendly and helpful staff. A special thank you to Steve, who removed the locks from my Uboxes when I lost the keys. Would use this location again, and recommend to friends and family.

Rating:

5.0

I was very satisfied with the service. I would highly recommend to anyone.