Customer Reviews for U-Haul Moving & Storage at I-75 & Detroit

1,172 reviews

3011 Council St   Toledo, OH 43606

(419) 329-4789

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(419) 329-4789

3011 Council St
Toledo, OH 43606

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

put a ramp in every truck

margaret E. 
Rating:
5.0

Customer did not leave a comment.

Tamela M. 
Rating:
5.0

Professional, Friendly, Helpful staff every time I came to the main bldg./desk at 3011 Council St., Toledo, Oh 43606. I have been patronizing UHaul for 30+ years and have only had 1 bad experience in Nov, 1996. I will continue to use UHaul in the future.

Kimberly T.  |  Overall Experience 
Rating:
5.0

AWESOME SERVICE

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Christopher L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deonta J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deonta J. 
Rating:
5.0

Overall great

Cindy R. 
Rating:
5.0

Customer did not leave a comment.

TODD H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roy H. 
Rating:
5.0

The gm at this store is very helpful and nice

renita l.  |  Overall Experience 
Rating:
1.0

Y'all don't clearly state that you have to pay per day as well as the miles…..that can be confusing to some now I'm out of money

TeArle S. 
Rating:
5.0

Thank you

lonsharay N. 
Rating:
5.0

Customer did not leave a comment.

Jala D. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
2.0

Reserved a furniture dolly online- was not with the truck. The customer service rep said that location did not have any dollys. But I was still charged for one on my receipt and the woman stated she could not edit my reservation to remove the dolly because it was an online check in order. The website should not allow me to reserve equipment you don't have.

Evan S. 
Rating:
2.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Very helpful and the facility very clean

Kimberly H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tishina J.  |  Overall Experience 
Rating:
3.0

I was told it would be a free lock in unit and it was not.

Ariel W.  |  Online Move In 
Rating:
5.0

NOTHING. WAS TOP NOTCH💪

jeffery W. 
Rating:
5.0

Customer did not leave a comment.

sharmiya C.  |  First Impressions 
Rating:
5.0

I enjoy the service provided by Uhaul

Janice f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

💪🏾💯

fernando B. 
Rating:
5.0

I would use this facility again

raymond c.  |  Overall Experience 
Rating:
5.0

Courteous and friendly staff, thorough in their checking in and the rental equipment. I prefer this location over the others despite it's not the closest to me.

AL R. 
Rating:
4.0

Customer did not leave a comment.

mary C. 
Rating:
5.0

The experience was so good, this is the only facility will use moving forward. The staff went above and beyond to take care of me. Replacement card immediately, price checking, giving me directions when I called, addressing me by my name and never a long wait. They are so professional.

SONYIKA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
4.0

The storage area should be 24hrs. Sometimes people have emergency situations going on and need a fast move.

Jennifer J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lontine H. 
Rating:
5.0

Customer did not leave a comment.

Jasmira B. 
Rating:
5.0

Customer did not leave a comment.

Adrienne O. 
Rating:
1.0

Customer did not leave a comment.

Dah'ja aliza H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

whitney w.  |  Overall Experience 
Rating:
5.0

Staff was awesome and overall experience was great.

ROBERT B. 
Rating:
5.0

this facility and it's staff rock I would recommend anyone looking for a storage unit or moving truck to them and then only. the staff made us feel like part of the team or family there from the time we walked in to the time we moved out.

OTTO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy W. 
Rating:
5.0

Steve and Tracy and JT: friendly and gracious and efficient employees at the Council Street location. Tracy, thank you for helping me with the tech information and directions when l took a photograph of my driver's license. What a clean and orderly location! I will recommend this location to folks who need U-Haul service and equipment!

Cheryle W. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLE O. 
Rating:
5.0

Loved the overall set up of easy access to storage. Facility always clean. Staff is awesome!!! Appreciated their support and assistance during and after my move. Highly recommend!

MARY D.  |  Overall Experience 
Rating:
5.0

Nothing. Stephen was very friendly and professional. Hands down best customer service I've had in a long time.

Jamey K. 
Rating:
5.0

The owner and Mr. Tracy Brown make this location my first choice for U-Haul rentals. Tracy gets an A for customer service and personality especially after trying other U-Haul locations in Toledo. Keep up the good work!

Al Rayyes R. 
Rating:
4.0

U-Haul self storage is a great facility I feel like my belongings are safe there and the staff was very helpful and friendly I would recommend you all to anyone who needs their services

steve h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACEY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KERMIT H.  |  First Impressions 
Rating:
5.0

Keep your current staff happy! They are wonderful

Toni L. 
Rating:
5.0

Great Staff

Steven J. 
Rating:
5.0

I wish U-Haul offered Apple CarKey to replace the physical car key

Matthew E. 
Rating:
1.0

The customer service was the worst customer service I've ever experienced in my life the man was argumentative of course he was black all the way around it was horrible but the vehicle was OK

Yolanda B. 
Rating:
5.0

Tracy Brown is outstanding, and should be recognized for his efforts. Thank you Mr Brown

Cleveland M.  |  Overall Experience 
Rating:
5.0

I will consider rent again the staff is wonderful shout out to mr brown

Duvall E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
3.0

Customer did not leave a comment.

Patricia W.  |  Overall Experience 
Rating:
5.0

There was a male guy who got on the elevator. He smoked on the elevator. My 14 just got out of cancer treatment 1 year and 2 months ago with a lung surgery. We had to inhale second hand smoke for 2-3 hours going up and down. Smoking is prohibited and there is a camera to see. He should be fined. I was so upset I just prayed on it. Overall the actual location is nice.

SONYIKA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracey r.  |  Overall Experience 
Rating:
5.0

Nothing great the way it is

Mae G. 
Rating:
5.0

The staff were respectful, helpful and made the process easy.

Bakar Y. 
Rating:
5.0

Customer did not leave a comment.

HOLLY B. 
Rating:
5.0

When I picked up the vehicle and drove away the check engine light came on within 4 miles of departure. I turned around and Steve was able to give me another vehicle relatively quickly. And all I was delayed by a total of 45 minutes from the original pick up

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

KATHY C. 
Rating:
5.0

Customer did not leave a comment.

Emily P. 
Rating:
2.0

Had made reservations” 2 “ weeks in advance. The Day of pickup they didn't have the moving dolly that was reserved, Paid for the truck an car tow dolly in full. Left, to go loaded the truck an received a text so I called them to find out that they had re-rented the tow dolly that I had already PAID for, an didn't have another one available. Steve, …..Never tried to fix the problem nor call me back. The trucks wiper blades should have been replaced. But I didn't find that out until it started raining. Having to pull over, because the blades couldn't perform cleaning the window. The floor of the truck was so “HOT” that you could feel it thorough your shoes. The front tires are so worn with the tread peeling on this unit, I had called an reported before leaving Ohio heading to Tenn. “Pictures available “ Thank god for protecting us.

cornelia D. 
Rating:
5.0

Excellent staff! Very knowledgeable and friendly!

Marchelle M. 
Rating:
5.0

Everyone in this location is amazing! And walking into the store - it smells great! I have never been in such a great smelling store! The bathrooms are immaculate. I am so impressed with this store that even though it happens to be out of my way, I will always use this one!! You cannot go wrong here. Great staff, great trucks, great units and CLEAN BUILDING AND GROUNDS!!

MELISSA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa J. 
Rating:
5.0

Customer did not leave a comment.

trina t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geraldine P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELANIE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanitra H. 
Rating:
1.0

Nobody told me you couldn’t use prepaid like chime to get the unit. The code stuff is crazy. The alarm goes and your stuck waiting for ever. We was stuck for 30-45 trying to get out of the 2 floor storage place. Very expensive.

Jessica s.  |  Online Move In 
Rating:
5.0

The workers were very polite help me put air in my tires .was very helpful ,i would can back and I would tell a friends The gentlemen are 5 stars

Vanessa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

This actually wasn't our final destination. This is the location that our broken down truck was towed to and where we picked up a new truck. Aside from the woman being picky about where I parked the good truck to get it loaded with our things that had to be moved from one truck to another, the location was decent.

Savannah K. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

This place is okay but my original reservation was for your Monroe mi location. Which was so unbelievably bad. This was my second time trying to get the U-Haul. My first time the truck wasn't there and they moved my pick up location to somewhere else but didn't tell the place didn't open to noon. My original pick up time was 9am so that is when I scheduled movers and people to be there. Also I have to ask for extra milage due to going way out of my way to pick up a half hour south of my original location.

Eric P. 
Rating:
5.0

Easy one-way drop off routine

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Scout S. 
Rating:
5.0

Drop off was easy. People were friendly and efficient. Never had to get our car.

lisa N. 
Rating:
2.0

Don't double book the same truck in the same day I had to downgrade to get a truck all day which was smaller than the original which I had to take more trips so it cost me more money in mileage and a lot more money in gas

robert K. 
Rating:
5.0

Customer did not leave a comment.

michelle w.  |  First Impressions 
Rating:
5.0

Everything was great

jasmine S. 
Rating:
5.0

Customer did not leave a comment.

Amy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

MAURICE Y. 
Rating:
5.0

Customer did not leave a comment.

ALEKA F.  |  Overall Experience 
Rating:
5.0

I'll give you guys four stars five stars but your staff member Kyle I'm not understanding him he has a bad attitude but I love you guys but him no

latasha W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Nadia H. 
Rating:
3.0

Customer did not leave a comment.

Dova Z. 
Rating:
4.0

Customer did not leave a comment.

angela D. 
Rating:
4.0

Monthly rate for unit increased within a year.

SHELIA J.  |  Overall Experience 
Rating:
1.0

Horrible, in person, customer service.

Shante A. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Tracy Brown is all around great guy, he has some awesome customer service and very professional. He made me very comfortable almost as we've know each other. Tracy Brown is great ambassador for Uhaul and represents the company very well.

audel H. 
Rating:
5.0

Professional customer service. Highly recommend.

Kristine P.  |  First Impressions 
Rating:
5.0

This was not my original pick location. U-haul changed the location and never notified me of the change. The original pick up location told me it was changed when I got there to pick up the trailer. I was a little disappointed that I was never notified of the change especially since I drove 45 minutes to get to the original location because it was the only location close to me at the time that showed a trailer available.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
3.0

Well I was sent to the store on Alexis but they change me last min did not like that. But people from N Detroit they were great thank you

katy S. 
Rating:
5.0

Appreciate you guys thanks for the quick and friendly service ….

ADAM M. 
Rating:
2.0

I did NOT know I'd be paying over 100 dollars for a 20 dollar vehicle. I specifically asked if I had to put the gas back in the truck to where it was cause normally that's what u have to do and he replied NO due to the fact I was being charged $1 per mile. This ish is NUTTS. Over $100 for a $20 rental?!?!? All the trucks I've rented and I have NEVEEERRRRR paid THAT MUCH and I've had a truck for HOURS once moving and it wasn't THIS BAD IN FUNDS. Wth is going ON 😠 😡 😤 😣 😾 🤬 😠 😡 like WHAT?!?!?!?!? I can def see being charged for the miles like he saod but if I was told CORRECTLY as I ASKED. I would have put the gas in MYSELF. This sh*t is CRAZY! SMMFH I see it's some fluke stuff going on. It's cool!!!!!!! Ima reach out to corporate 😠 😡

Ebony S. 
Rating:
5.0

My pick up went extremely well and was fast which I so appreciated. The General Manager (Terry) was very pleasant and professional which I greatly admire!

Sandra C. 
Rating:
5.0

Excellent-manager was outstanding!

David W. 
Rating:
5.0

Customer did not leave a comment.

Michele W. 
Rating:
5.0

Agent was having trouble with computers. Schedule system updates to run at night instead of during business hours so agents don't lose functionality while assisting customers.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

isamar M. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
4.0

Customer did not leave a comment.

Robert I. 
Rating:
2.0

Customer did not leave a comment.

Michele W. 
Rating:
5.0

Customer did not leave a comment.

donald y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sheldon F. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
4.0

Customer did not leave a comment.

Rich K. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
4.0

Interactions were very friendly and positive.

Martin R. 
Rating:
3.0

Customer did not leave a comment.

India R. 
Rating:
5.0

The representative was super nice and helpful and, despite being busy, expedited things well. I would definitely rent from this location again!

Helen S. 
Rating:
5.0

Check in process went smoothly and the associate hooked up the trailer (in the rain) which was very helpful. Great customer service!

Steven W. 
Rating:
5.0

The staff that assisted me in Toledo was phenomenally helpful. He made the pick up a breeze. Truly appreciate his customer service. Patricia Torchia

Patricia T. 
Rating:
5.0

I went 4 miles over and he charged me over 4.00 and the guy where I picked it up said it was only .40 cents to go over the miles.

Stephanie F. 
Rating:
5.0

😃

catherine C. 
Rating:
4.0

I had to drop off my truck after hours and had to use the app for check in. The app issues were NOT the fault of your location, but it is a challenge to use at times. If you don't have Wi-Fi when the location is closed (after 5:00pm) it's difficult to complete the return. process.

Kip W. 
Rating:
4.0

Keep up the good work 💯👍🏾😁

Clifton G. 
Rating:
5.0

Very nice to deal with, very professional and quick service

destiny H. 
Rating:
5.0

Nothing. I had a great experience and the men working were very friendly and helpful.

vince F. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Tracy has always had a polite attitude and he has the best staff. Thanks Steve

Lanice A. 
Rating:
1.0

Customer did not leave a comment.

Rodger W. 
Rating:
2.0

Stop over charging bs I got charged e extra 30$

Chelsee F. 
Rating:
5.0

Customer did not leave a comment.

Thomas C.  |  First Impressions 
Rating:
5.0

Steve, who was working the counter, was great. Very helpful.

margaret M. 
Rating:
5.0

Customer did not leave a comment.

danielle L. 
Rating:
5.0

Customer did not leave a comment.

Marletta J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCUS N. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
4.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

I was very happy when I did not half to pay right and have first month free that was really a relief for me

markeisha e.  |  First Impressions 
Rating:
5.0

My experience was excellent will use this facility again if needed

gwennata w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

max r.  |  Overall Experience 
Rating:
4.0

Steve at the self-storage facility seems like a great employee.

Randall E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marletta j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHONTE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stefanie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya K.  |  Overall Experience 
Rating:
4.0

Originally was told the size I had would fit a house luckily they had a better one staff excellent

donna r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keshonna g.  |  Overall Experience 
Rating:
5.0

Overall, I had a great experience with the facility; however the online billing system was a bit cumbersome. I rented two separate units and would pay the monthly rent online for both at the same time each month. There were a couple of occasions where the online system didn't pay the rent for one unit and I was charged a late fee. Other than that, it was a good experience.

Tisha V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierrette D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel P.  |  Overall Experience 
Rating:
2.0

Paid for a unit and cant get in it same day has a lock 🔒 but y'all didn't give me a key 🥺😔 I don't like this hope y'all fix it in the am

Christina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierrette D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T.  |  First Impressions 
Rating:
5.0

Need more dollys

Jennifer J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dawn S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcus F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LECRESHA G.  |  First Impressions 
Rating:
5.0

Tracy Brown is great to work with!

Maggie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

devon l.  |  Overall Experience 
Rating:
5.0

UHaul does a great job

janice F.  |  Overall Experience 
Rating:
5.0

The young lady who completed the paperwork for the rental of my storage unit was very friendly and courteous as well as the young man that checked me out. I appreciate good and efficient customer service.

Ellen D G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michelle h.  |  Overall Experience 
Rating:
5.0

They have awesome staff!!!

krystal c.  |  Overall Experience 
Rating:
4.0

The roof did leak and I had some water damage to my personal belongings.

tamika j.  |  Overall Experience 
Rating:
5.0

I Highly recommend this location it has the best staff!

Dawn R.  |  Overall Experience 
Rating:
4.0

Hard to get in contact with people in the main office.

Dyamond D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa L.  |  First Impressions 
Rating:
5.0

The staff went out of the way to help us as we drove from Muncie to Toledo to move my son for from one college to another .The drive took a lot longer than indicated as we had to drive 50 with the trailer load. They worked with me on the phone to line everything up so it would be ready to go .We arrived one min before closing an they greeted us on the intercom making sure we where in .Great experience !!

Dawn R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian h.  |  Overall Experience 
Rating: