Customer Reviews for U-Haul Moving & Storage at Janaf

4,010 reviews

5609 Raby Rd   Norfolk, VA 23502
(On Raby Rd behind Lowe's, Off of Military Hwy.)

(757) 461-8274

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 461-8274

5609 Raby Rd
Norfolk, VA 23502
(On Raby Rd behind Lowe's, Off of Military Hwy.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LAWANDA R 
Rating:
5.0

I tell you what i have never Met a more friendly and respectful employee at uhaul than Godfrey met with a smile and encouraging banter.

Kyle M 
Rating:
5.0

Customer did not leave a comment.

Eric P 
Rating:
3.0

Customer did not leave a comment.

MARTHA H 
Rating:
4.0

No issues with the dropoff

Richard S 
Rating:
5.0

Customer did not leave a comment.

Ruben O 
Rating:
1.0

I received an email my reservation was changed to this location and when I arrived the store was closed. I did not receive a phone call, text or email on how to proceed. I called the 833 uhaul number and waited on hold for over 30 minutes. I left because it was getting dark and I was by myself. My movers sat for 2 hours before I got everything situated. I was told corporate would call me and I have yet to receive a call. Truck also had no gas and I was charged. Dropping off the truck was another hassle as the app would not work :( Call me 505-335-8380- Jessica Mangual

Jessica M 
Rating:
5.0

Fast and friendly service

stephanie p 
Rating:
5.0

Excellent service... Your best customer service person on the phone was Zach...

Carol S 
Rating:
4.0

Customer did not leave a comment.

Danita K 
Rating:
2.0

I went to hook up the Uhaul trailer to my 4runner, before leaving Uhaul parking lot, I was checking the trailer lights for safety purposes. When I noticed none of the lights (brake or turn signals) were not working on the trailer, I brought it to the attention of the Uhaul worker ( I believe his name was Johann), without even looking at the condition of his rental trailer, he told me that "the error was on my trucks end". I told him to visually verify that statement, to which he then found an electrical issue (exposed copper wires on the trailer light cables). He then retracted what he said about it being my trucks fault. Very unprofessional, He then told me that I needed to "chill out" and wait to have the rental trailer replaced (there was no other 6'x12' roll on trailer available on the lot. I just took the trailer anyways, to avoid any more inconvenience to my day (It was 97° and BUSY at the store. I could not afford to get back in line and cough up another half hour (at minimum) to re do the trailer rental.

Andrew D 
Rating:
5.0

Customer did not leave a comment.

Ronald M 
Rating:
4.0

Check engine light was on

NICHOLASCONGER W 
Rating:
5.0

U-Haul changed to the location of truck pickup but didn’t transfer mattress cover order to new location. Additionally, when we went to pick up mattress cover that was reserved weeks prior, it wasn’t available and I had to pay for the difference.. for a product I had reserved

Rachel O 
Rating:
5.0

Customer did not leave a comment.

Jessica H 
Rating:
5.0

I really appreciated how Ms. Antonia and Ms. Vernice assisted me with my Move-in they were so sweet and professional. Great customer service!

LeAira M 
Rating:
4.0

Customer did not leave a comment.

Kimberly J 
Rating:
5.0

Customer did not leave a comment.

Sanjues S 
Rating:
4.0

Quicker process when reservations is made

Marqueis H 
Rating:
5.0

U-haul’s customer service was excellent, at both locations. Friendly and hassle free.

Luca P 
Rating:
5.0

Customer did not leave a comment.

Dennis P 
Rating:
5.0

Every friendly and professional I would recommend this location to everyone I know! I been going there for the last 4+ yrs so I would know! Love them guys and ladies!

James C 
Rating:
5.0

Nothing much

Herbert H 
Rating:
3.0

Close to airport

Christopher B 
Rating:
4.0

No issues with the dropoff here. I didn't even have to go in the building, so all good.

Richard S 
Rating:
1.0

The lady that checked us out was very rude. Need to teach customer service. The truck they gave us ran terrible they need routine maintenance. It was the worst truck I have ever rented.

Debra M 
Rating:
5.0

Customer did not leave a comment.

DAQUELL S 
Rating:
4.0

Nothing for now

Nicholas e 
Rating:
5.0

I will always try to use this location. They go out of their way to help. I never feel like I am being rushed through.

Robert R 
Rating:
5.0

Customer did not leave a comment.

Clarence J 
Rating:
5.0

This was the nicest u haul location ive ever seen.

Doug S 
Rating:
5.0

Customer did not leave a comment.

Dale P 
Rating:
5.0

Customer did not leave a comment.

Wyllys V 
Rating:
5.0

None, everything was great!

Alexis O 
Rating:
1.0

Customer service was very very poor. They yelled and demanded that I return a truck that I rented in 15 mins because I went over my time, and an additional $50 for inconvenienced fees was charged to my card but yet I was still charged for the additional day I kept the truck. I couldn’t return it because I couldn’t offload in time. Next time I will take my business somewhere else. I have always used uhual but because of this experience I will be taking my business to budget or another vendor. Thanks

kpehe s 
Rating:
5.0

Customer did not leave a comment.

kamalish m 
Rating:
5.0

I'm happy!

MATTHEW M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melton s 
Rating:
5.0

Customer did not leave a comment.

greg g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R  |  Online Move In 
Rating:
5.0

Very professional!!!

Michael G 
Rating:
4.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

TONYJULIUS S 
Rating:
2.0

The facility and vehicle were fine, the customer service was trash. My Sunday (5/26/24) visit was awful. The staff was rude, non-helpful and made little to no attempt to help/listen to me. Felt like they hated their jobs. This was worst U-Haul experience I have ever had.

Jamal b 
Rating:
2.0

Made reservation for 6'x12' cargo hauler, and when I got there, the site didn't have a trailer for me. Kay was very helpful at reorganizing the rental schedule to accommodate my reservation. After I accepted the trailer, the front left tire looked low, and I discovered that it was inflated only to 29 psi. I inflated it in the parking lot to 60 psi (same as the other 3 tires), and informed a guy inside the store that they should monitor in case there is a problem with the tire in the future. On returning the equipment, when I went into the store, a lady asked if I was returning, and I said yes, but it wasn't clear to me that she even worked there. She told me "well come on out here" and her manner wasn't what I was used to in terms of being greeted as a customer and valued for using their facility at I have at other Uhaul locations.

Stephen D 
Rating:
3.0

The truck I rented was beat up, old and dirty. The lady that check me out and in was always on her cell phone.

amina s 
Rating:
5.0

Customer did not leave a comment.

Julliana A 
Rating:
5.0

We arrived after hours so did not speak to any personnel. Survey would not accept NA

Cary W 
Rating:
5.0

Customer did not leave a comment.

WILLIAMDOUGLAS R 
Rating:
5.0

Nothing at this time

JAMECHE F 
Rating:
4.0

Customer did not leave a comment.

Shawnyce M 
Rating:
5.0

Customer did not leave a comment.

melton s 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Customer did not leave a comment.

Kara W 
Rating:
5.0

Customer did not leave a comment.

Stephanye M 
Rating:
5.0

No comment. My experience was great.

norman d 
Rating:
5.0

Customer did not leave a comment.

Wanda C 
Rating:
5.0

Customer did not leave a comment.

KAYDENISE E  |  First Impressions 
Rating:
5.0

Everything went fast and smooth. My trailer appt was on time and handled very professional. They all worked together as a team and the camaraderie showed. Thank You!

El-Regina H 
Rating:
2.0

There was one lady that was very helpful with dreads, she went above and beyond. the older gentleman was yelling and rude to almost every customer.

Ollie G 
Rating:
4.0

I have rented several times and feel that the $28 insurance should be available to everyone , Not just those using major credit card

Basil G 
Rating:
2.0

Customer did not leave a comment.

Terry B  |  Overall Experience 
Rating:
3.0

The person that signed out that vehicle to me was a raging,old cougar ready to attack. Terrible customer service. I was getting close to telling her to keep it.very rude.

Leo W 
Rating:
5.0

Customer did not leave a comment.

jesse j 
Rating:
5.0

Customer did not leave a comment.

AVERYRENOLD D 
Rating:
5.0

Nothing at all

Kendra F 
Rating:
5.0

Everything is great. Friendly and helpful service every time I come there.

Vickie R 
Rating:
4.0

Customer did not leave a comment.

PEGGY W 
Rating:
5.0

Everyone was super helpful and easy to get my truck and go.

Paul I 
Rating:
5.0

Customer did not leave a comment.

Turina B 
Rating:
1.0

My unit was moved. They cut my lock off unloaded the truck bed I was renting moved it then repacked it damaging several item and just carelessly throwing things in. If I was notified of their intention of moving the unit we could have done this several different ways but the route that was taken damaged antique tables sewing box. Had a 30 pound heater stuck on top of a table it was just uncalled for. A simple email or text or phone call anything other than this.

PAUL L  |  Overall Experience 
Rating:
5.0

Copy and scan drivers license for online reservations.

Grady I 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Walter W 
Rating:
5.0

Customer did not leave a comment.

Rocky C 
Rating:
5.0

Customer did not leave a comment.

Daria M 
Rating:
3.0

Customer did not leave a comment.

Bernard B 
Rating:
1.0

Customer did not leave a comment.

Detrianna G 
Rating:
5.0

Staff was wonderful.

Kellie H 
Rating:
3.0

It would be nice to include a dolly inside the truck. That would make it easier to unload stuff. Especially if you don't have any help at all.

chanell w 
Rating:
5.0

Excellent customer service!

Sandra C 
Rating:
4.0

Only issue was they didn't understand that I had one month free rent because I had just rented a truck one-way.

Phillip P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mildred G 
Rating:
5.0

The staff was very helpful, pleasant and got me out quickly. Thank you

RONALDALEXANDER P 
Rating:
5.0

Customer did not leave a comment.

feeras k 
Rating:
5.0

Systems were down for a bit, but the staff was eager to help and very friendly!

Daniele O 
Rating:
3.0

Customer did not leave a comment.

James J 
Rating:
5.0

Customer did not leave a comment.

Eben S 
Rating:
5.0

Thank you for having a van available for me on such short notice. I purchased a beautiful chest of drawers from a local thrift store, but had no way of getting it to my apartment. Thank you for the wonderful customer service.

Michelle S 
Rating:
5.0

I have not a clue. Everything has always been Aokay at that particular location. Everyone there has always been friendly and helpful

GARY C 
Rating:
5.0

Customer did not leave a comment.

rachel d 
Rating:
5.0

Jon at service desk was on the ball

Jeffrey D 
Rating:
4.0

Customer did not leave a comment.

Alicia M 
Rating:
3.0

The representative who gave me the keys and pointed to where I might find the truck didn't care at all about my concerns. Of course, she said, there was nothing she could do about it -- she said ALL of the trucks have excessively high miles on them and look like they have been through multiple wars. I heard several times how often your trucks get stolen. Not my problem, but sounds like that is a main reason your fleet is not new enough for me ever again.

Jonathan R 
Rating:
3.0

Have more staff

Tony B 
Rating:
5.0

Customer did not leave a comment.

Grady L 
Rating:
5.0

The customer service is always the best.

anthony b 
Rating:
4.0

Online website IS NOT customer friendly. I had to call and speak to someone to complete my rental return. The mobile app.did not help me complete my transaction.

charlette h 
Rating:
5.0

Keep the outstanding customer service going.

anthony b 
Rating:
5.0

The women who assisted us was excellent. Only feedback is a demonstration of how to hitch an unhitch trailer.

Ruth G 
Rating:
3.0

Storage was fine, but the ceilings started caving in which had debris following all over my belongings and something was dripping from the ceiling on the right side, leaving my boxes wet, which only had cords in them.

Heather G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY D 
Rating:
4.0

Service the tires and fix the steering wheel

TIMOTHY C 
Rating:
5.0

Customer did not leave a comment.

Rick S 
Rating:
4.0

Customer did not leave a comment.

Johnny G 
Rating:
5.0

Customer did not leave a comment.

Carl E 
Rating:
4.0

Customer did not leave a comment.

HERBERT L 
Rating:
5.0

Customer did not leave a comment.

JANETDENISE S 
Rating:
2.0

Customer did not leave a comment.

MICHELLEANTIONET M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimmeshia H  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

TRANESEDENITRA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakita B  |  Overall Experience 
Rating:
3.0

Couldn't find unit

David G  |  Online Move In 
Rating:
4.0

The gates lock to earlier and wasn’t open on Sunday but overall it was good and clean. Thank you for having me

Sabrina M  |  Overall Experience 
Rating:
3.0

Please correct info I sent to you Levy Melton is using my name for his account and I will file charges if he has my ID Please call him at 804 398 1248 I do not have storage with your company Ida Duncan

levy m  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DANIELLE B  |  First Impressions 
Rating:
2.0

4 times in span of 4 months my lock was removed. Twice in two months I was unable to access my unit because construction material blocked the door.

Michael W  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cathleen C  |  Overall Experience 
Rating:
3.0

My unit was infested with mice poop.

Deborah M  |  Overall Experience 
Rating:
1.0

Because my storage was leaking and my stuff got water damage and I had insurance and they didn’t never pay for my damage stuff and they seen it and got pictures

Tamara M  |  Overall Experience 
Rating:
3.0

I was told that the truck I rented gets regular inspections after each customer . When I was in the parking lot the truck front hood was lifted for about 20 mins no one looked at the truck hit for the mileage . A woman was there attending the truck but didn’t do anything physically to the truck to see if there anything wrong . No pictures were taken to show anything wrong and if it was clean . I would only recommend the storage units and not the vehicle until there proper inspections and thorough inspections thanks

Cody M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vandes J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIERENEE E  |  First Impressions 
Rating:
5.0

Great service and very professional. I would recommend this location to anyone.

Cheyenne P  |  Overall Experience 
Rating:
5.0

I had a very good customer service experience at both the beginning and the end of my “stay.” Yesterday, when I went to move out, my storage unit was blocked by a trailer behind a parked truck. There were a couple of guys working in the yard, and they very cheerfully got the truck moved, and then moved the trailer away. Teamwork plus friendliness.

Vince C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louise m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tonya t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deshawn D  |  First Impressions 
Rating:
4.0

Thanks for everything! I will be using y’all again!

Tameca M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corinda T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian A  |  Overall Experience 
Rating:
5.0

Except for the lighting at the facility I had to go get a representative to turn the light on by that time I had the facility half empty.

Antonio C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah M  |  First Impressions 
Rating:
5.0

I was completely satisfied with the representatives that helped me out because they were organized in their performance. I believe she went above and beyond her duties. Antonio Caldeira

Antonio C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul M  |  First Impressions 
Rating:
5.0

I have been a very long time customer. The staff at the Raby Road office was kind and helpful Steve the manager and Vera were just amazing. If I ever needed uhaul again I will consider that Location. Thank you. Pamela CaStellanos

Pamela C  |  Overall Experience 
Rating:
3.0

There was a dead rat carcass in my storage unit and old dirty moving blankets, beside that the staff was very helpful

SHERONLYNNETTE P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen E  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tylor W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan C  |  Online Move In 
Rating:
5.0

The staff was extremely helpful & friendly! I was having an extremely stressful day trying to get things done in an emergency and they were very comforting!

SHANNENELISE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deshana W  |  First Impressions 
Rating:
5.0

very helpful and friendly staff. steve the manager really takes pride in his facility

dylan w  |  Overall Experience 
Rating:
5.0

Staff on duty were extremely helpful and professional.

GARY H  |  Overall Experience 
Rating:
1.0

Truck was nice… pick up and drop off was awful. None of the online features would work. Made a reservation for storage and when we arrived there was no unit. They finally found one…it was barely assessable and door would not shut properly…. We ended up leaving without placing our belongings there.

timothy M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seth R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen E  |  First Impressions 
Rating:
5.0

Vernice was very exceptional and helpful in helping understand the process.

DEANDRE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY H  |  First Impressions 
Rating:
1.0

Rat poop all in unit

Tiyana L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY J  |  First Impressions 
Rating:
5.0

The whole process from start to finish was very smooth. Staff was extremely helpful and pleasant to interact with. Highly recommend and thanks! Kevin M.

Kevin M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Edward W  |  Overall Experience 
Rating:
3.0

I got there and when I was greeted I handed the employee my phone which was my reservation email. For 5 to 10 minutes I was denied and told that there was no truck available eventually. Then I had to explain that I was renting a storage unit. Seem like the girl helping me needed assistance in every step of the process which made it quite drawn out. The girl that helped her was very nice. Everything else was a positive experience thanks..

Shawn R  |  First Impressions 
Rating:
3.0

There is a hole in the ceiling of the unit. But they didn't have another one that size. I was concerned that it could leak in the unit but the salesperson stated that it didn't leak inside.. so I took her word for it and prayed the rest of the ceiling doesn't fall in

Myra W  |  First Impressions 
Rating:
4.0

I am not upset about anything specifically at the facility. Employees were nice, units looked fine, hence the positive review. The only problem I had (which was a major problem that caused me to look for storage elsewhere) was that the uhaul website advertised this location as climate controlled, and it is not. This was a major factor and I found storage elsewhere.

Joshua H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John m  |  Overall Experience 
Rating:
5.0

Every one who worked for uhaul that I encountered gave excellent service .

Valerie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie R  |  Overall Experience 
Rating:
4.0

The only concern I have is safety for my things because there is no gate and the other concern I have is that there are mice. My first storage unit had a ton of droppings in it and the mouse trap put inside wasn’t filled w mouse poison. The other unit also didn’t have any mouse poison in the bait trap. It was quickly rectified by your staff but I’m hoping mice do not destroy my couch and other items. Other than that the staff was really nice and inside the store was very clean.

Emily A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John m  |  First Impressions 
Rating:
5.0

Toni was amazing! She was knowledgeable, thorough and efficient. She should have a golf cart to run to check units. She literally has to run to 3 different units to ensure I had proper size to accommodate my belongings. She was courteous and caring to ensure I had everything I needed. She should be manager or be training staff. She deserves recognition for her outstanding level of customer service! She was just as good with other customers before me.

Gina D  |  First Impressions 
Rating:
4.0

Everything was great plus the workers was friendly and knowledgeable

Robert D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie R  |  First Impressions 
Rating:
2.0

The storage unit had rats that destroyed many items and dedicated on much of our items so we either deep cleaned everything or through away many cloth items that were a health risk. Staff was very friendly and helpful.

marshall k  |  Overall Experience 
Rating:
1.0

The storage unit had rats that destroyed many items and dedicated on much of our items so we either deep cleaned everything or through away many cloth items that were a health risk.

marshall k  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ANDREWCHRISTOPHER M  |  Overall Experience 
Rating:
1.0

Honestly probably some of the worst customers service I’ve had. I wait for an hour and a half for him to help put a lock on my unit the lock he didn’t tell me I had to by when I came in 10am that morning as well as he didn’t give me the lock to lock up our truck. I had to come in a second time to get everything I needed and waited over an hour for something as simple as lock. I called earlier in the day to see if it was okay to park our uhaul there overnight which he agreed we got there and he gave us a spot then walked away came back two minutes later and said actually don’t park here they’ll steal parts off the truck and told us to park at Walmart even though he parked us surrounded by trucks and we called ahead to approve. End up being late to work when there was a 2 hour window; didn’t have anything I needed for the units; as well as the guy just being unhelpful

JADEIYANA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven B  |  First Impressions 
Rating:
5.0

Autumn on Monticello and Chris on Taby went above and beyond to help me. Chris had 5 or 6 people wanting him or call for him or waiting in line and he was amazing. He started focused, kind, patient and professional. I was so impressed with his multitasking abilities. There was a young lady there training and she jumped right in and helped every way she could. You have amazing people working for you here in Norfolk VA.

Christy S  |  First Impressions 
Rating:
3.0

Too many rat in the unit that gets over all your things plus when it rain all my stuff got wet somethings were messed up.

apache G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALISHA M  |  Overall Experience 
Rating:
5.0

I like the fact that the storage unit was the exact same as the truck that I rented it

Christopher S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara H  |  Overall Experience 
Rating:
5.0

Awesome storage company.

JOYCE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lutricia S  |  Overall Experience 
Rating:
2.0

Bathroom was filthy. No toilet paper or paper towels. The male staff member was belligerent, obnoxious, and rude. The female staff member was extremely helpful. The manager needs more than three staff members working as they could not handle the load of customers.

Justin V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lutricia S  |  First Impressions 
Rating:
2.0

Communication was horrible with this store. Never once told us when a payment was missed because we received a new card number until we went to move everything out.

Anthony M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN S  |  Overall Experience 
Rating:
1.0

I had mouse poop everywhere and even found a couple roaches as we was removing our items. The after i did leave the unit i received many more emails that i was pass due. Which i wasn't very poorly ran location

Robert C  |  Overall Experience 
Rating:
5.0

experience was fine but the day I put the lock on the unit, there were no unit #s as the units had been painted. the rep assured the unit #s will be replaced quickly. hope that is so.

Charles B  |  First Impressions 
Rating:
4.0

My son have one from you it is his name But I pay the bill for it just in his name

Aaron W  |  First Impressions 
Rating:
5.0

I will use this facility again when I return home. Thanks

paul w  |  Overall Experience 
Rating:
5.0

One way tow went great. Hope to use again on return trip. Thanks!

paul w  |  First Impressions 
Rating:
2.0

Gave a lot of money renting out the unit but could not get a refund on unused days after paying the last months payment. Paid 08 AUG and closed the unit 26 AUG. Got $0.00 back. What a rip off.

Eric J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April D  |  First Impressions 
Rating:
5.0

Nice place to go cause they are very convent. Trucks and storage is very clean. Daughter is getting ready to move and she is going U-Haul....happy with U-Haul...🤗🤗🤗🤗😊😊

Nannette C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KESHAMONIQUE G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TANNER C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lorraine M  |  Overall Experience 
Rating:
5.0

Both representatives that assisted me were more than helpful. They both provided over the top exceptional service. I really appreciated all the assistance they provided with excellent professionalism.

CHAD K  |  First Impressions 
Rating:
5.0

Steve the manager was so grateful to help me with the time I was with Uhaul. I went back on my agreement and failed to pay as agreed. So, I thank him for how he allowed me to continue and not auction my storage off.

Tamara Y  |  Overall Experience 
Rating:
5.0