Customer Reviews for U-Haul Moving & Storage at Janaf

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Janaf

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Edward O. on

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Staff was great and very easy to rent a truck for 2 days and cheap!

Nina M. on

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The Staff was Great; it is just they have a problem with homeless people camping out in the back of the trailers so the trailers are not clean when you pick them up. The Homeless people using the blankets and leaving clothes everywhere.

LESLEY T. on

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Thanks

Ricardo O. on

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Girl at the desk was rude and negative... I basically had to beg her to find me another vehicle. The people over the phone were nicer overall. Also, movinghelp.com is a mess! You guys need to clean that up, very inconsistent, I was double charged and no one could help me and they don’t even stay open late, they were also rude. Royal Movers in VA should be removed off your list of partner vendors, ASAP!

Vicky S. on

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Customer did not leave a comment.

Jessica S. on

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Get rid of the cigarette smell and clean the ramps and over cab shelf.

Ladonna R. on

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The gentleman at register who helped us to get the equipment was so nice and helpful.

James P. on

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Dropped off no issues, just due to our overall experience would stay away from uhaul.

Charles R. on

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Lower prices still high...

Blane G. on

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Everyone there was professional and very helpful. Even the GM helped with all my moving needs. Thank you all again I appreciated your help!

Jacob S. on

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Fix your app. It doesn't work. Had to use the website to finish the rental checkout and the return.

JANAK P. on

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Customer did not leave a comment.

Jean K. on

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The first experience I had with U-Haul in June I had a awesome, however this last one was not as good. From the beginning of my move until the end was in a constant mess . If you would like further details feel free to call me at 6207576867

Zach H. on

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Yolanda and Velma were AWESOME. Thank you, ladies, for taking good care of us.

William R. on

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All went well.

Kenny B. on

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Customer did not leave a comment.

Brian S. on

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I love yall, you always get me out of a jam. Other companies charge crazy high rates & need a major credit card, everyone needing a van or truck isn't built like that. Thanks

James M. on

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Customer did not leave a comment.

TIMOTHY M. on

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Everything was great

Keith F. on

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Overall an exceptional experience, even though the attendant was alone and very busy. Get some help.

Victoria C. on

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Customer did not leave a comment.

Taylore A. on

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Melissa was very rude.

Nicholas S. on

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Terrible communication.

KEITH I. on

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Customer did not leave a comment.

DEDRIC H. on

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NA

EVELYN O. on

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Customer did not leave a comment.

Trenica E. on

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Mileage should be free

Barisua N. on

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Friendly and understanding

Linda J. on

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Keep doing what you're doing. I think your customer service is great.

Delbert B. on

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Customer did not leave a comment.

Monique T. on

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My experience there wasn’t what I was expected. I wasn’t informed I needed to make a deposit unexpectedly and once I got the truck the ceiling of it leaking water on my mattress and furniture which I wasn’t aware until we started to unload the truck and it was raining. I put 28.00 gas in the truck and i didn’t get 1/25 tank and I went less than 10 miles. But once I informed Ryan he was awesome once I brought back the truck he accommodate me to make me satisfied.

Catherine S. on

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I didn’t get the $300 credit I was told I would get. Spent an hour on phone 2 weeks before actually moving to make sure I got enough pods for my move which resulted in me being short a pod & losing $750 plus with of merchandise because I had to leave behind. Velma who delivered the pods is a beautiful & professional woman. No communication, no consistency & I had to initiate phone calls to them about every single thing just disappointed. Mr. Jerome here in Texas was awesome he called & assured me he would make his end right & he kept his word.

Wheeler W. on

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Customer did not leave a comment.

Antoine C. on

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The staff and their professionalism was awesome. Seeming to be short staff the waiting time was fast.

Joyce S. on

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The m you!

Michael B. on

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Was able to go from a 10 x 15 to a 10 x20 storage unit at no extra charge. Stephen is very friendly and knowledgeable. Will use again

Chris S. on

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Staff was very friendly and extremely helpful.

Sandra A. on

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The I-Haul was pick up at New Jersey . As we were on are way to Virginia we had pull in to store and I open the glove department to check The paper work on the truck and found marijuana.

Patrice J. on

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None

William N. on

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Very good.

Patrice J. on

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Good experience each time I've used uhaul

carol n. on

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Yolanda delivered and picked up my Uboxes and she was an amazing person. Very kind and respectful and professional. She made this hard moving experience a little more tolerable.

JOYCE M. on

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Your customer service at this location is excellent. The guy that waited on me was outstanding because this was my first time using U- Haul.

James T. on

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Put Ryan in some U Haul comerrials. Ryan is such a friendly young man. He should be the face of UHaul.

antonio s. on

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My Staff were EXCELLENT! The storage unit really helped us out waiting for my daughters townhouse to be completed. Alexis & her staff are lifesavers! THANK YOU!!

Kevin S. on

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Great service, unlike the last uhaul location I used.

sheila m. on

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Only drawback, there were too many broken down uhaul trucks on the property.

David B. on

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we received great customer service. friendly and very helpful!

Scott S. on

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I did not use the storage facility. My Pod was delivered to my house on time and without a hitch.

Alan T. on

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The young lady that assisted me was very friendly and helpful.

Lisa Y. on

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Employees of warehouse for ubox storage were excellent. I was not completely satisfied with warehouse climate, however, 2 pieces of furniture had mold beginning to grow. Glad I did not leave in ubox

Aya S. on

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I had U-Box delivered at my door. Did not get to see your facility but gave you “yes” anyway. Your staffs were great. Prompt communication, careful placement of the U-Box. I would definitely use your

Natashia S. on

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I was contacted by 3 separate people all telling me different things about the delivery of my uboxes. Scheduling delivery was difficult because they only do windows, not exact times.

Jonnie C. on

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Wow Sam she is excellent at her job.

Karen P. on

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Nora at this location was very helpful and considerate. She took the time to follow-up with us each time we had a request to make sure everything was taken care of.

Patricia T. on

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Thank you guys so much!! You helped me so much with my move :)

Dennis G. on

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Disregard "no" above, we never saw the facility. Average rating given solely based upon time zones not being acknowledged, we received numerous calls prior to 6am.

GARY M. on

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Yolanda was very nice.

Patrick H. on

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Excellent friendly service. The staff went the extra mile and notified me promptly of a parcel that took a while to arrive. Thank you.

Angela W. on

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The representative by the name of Sam, who is a female needs some additional customer service training. Her attitude is not appropriate when dealing with the public

Keisha W. on

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Customer service could be extremely better.. Needs Improvement

Catherine S. on

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We had a UBox delivered to our home by Yolanda. Spoke with her several times before delivery and each month got a call for renewal. Yolanda is a jewel in UHauls business.

Carol Ann E. on

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Thank you for your efficiency in delivering and picking up my U-Box.

hector p. on

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Looks like u haul ays your employees well cause they work very happy, thanks yolanda

Nathan T. on

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Great place. Staff is great especially the lady that helped me. She was very friendly and helpful. I came in last minute trying to get stuff done and she was very accommodating.

Kira C. on

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I rented two U Boxes.The woman who delivered and picked up the boxes was prompt, skilled with the machinery, pleasant, professional and truly enjoyed her job. She provided excellent customer service.

Lisa M. on

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The Uhaul box experience exceed my expectations. Timeliness, consideration, real human interactions. Would recommend to anyone. Thank you!

LYNN C. on

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I had cancelled this reservation through U-haul but did see the units at Janaf were clean and safe.

John P. on

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I've never been to this location,but the service over the phone was excellent. I had u boxes delivered. The service was excellent. The pickup was also excellent. Thanks to all.☺

freddy b. on

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Alexsa was great.l

Noella M. on

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Samantha and Alexis were very helpful and accommodating during the summer heat. They provided excellent customer service and deserve special recognition for their efforts. Thank you again!

Brandon V. on

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Staff were absolutely amazing, would give 500 stars if I could. I think they need a promotion!

Stacie C. on

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Only downside was the call center who picked up the call when I thought I was being answered by the actual store. The lady misinformed me, and I had to make a wasted trip to the office.

armando r. on

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We had some issues with the Ubox service from the beginning. A lack of communication from your team, 2 hours spent on the phone. Multiple different answer from ever staff member. It was exhausting.

Craig L. on

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Excellent communication when both dropping off and picking up pod. Was timely in retrieving the pod after it was filled and emptied.

Beverly C. on

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Excellent services

Brittany G. on

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Everything went well with Grace and Yolanda, but when we hit an issue and I had to speak with Jackie Graham I was disappointed by her communication and lack of compassion and lack of service.

Christopher F. on

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Yolanda was wonderful!

wendy m. on

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Awesome Customer Service!

Meryl M. on

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I did not use your facility- My U Boxes were picked up at the Hampton facility

brian d. on

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Joyenne was awesome. Extremely professional, friendly, and competent. All other staff, including Chris, were also excellent.

Jennifer L. on

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This crew and location was helpful and professional. We'd highly recommend using their facilities as well as they moving vehicles.

Cora J. on

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There was some confusion between sites about my box location, but once I arrived at Raby Rd to gather it, everything was great!

Juan P. on

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All good.

Juan P. on

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All good.

janice l. on

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I wish the staff would have told me that they reschedule my pick up when they did not pick up on original day. And why it couldn't be done the next day when I called I felt like I had the run around

DANNY L. on

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Great manager

Arthur G. on

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Can do a little better with customer service. Not any Ryan they could only do what is within there job description

richard s. on

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Used the rental Pods. Yolanda was am awesome rep. We will definitely use this service in the future...

Joseph R. on

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Excellent service! Your people are knowledgeable and professional. Would recommend to family and friends.