Customer service was very friendly
Kimberly W.Customer Reviews for U-Haul Moving & Storage at Janaf
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vernice was very exceptional and helpful in helping understand the process.
DEANDRE M. | First ImpressionsVernice is excellent too.. Keep it up.
Jimmy L.STAFF AND SERVICES WAS EXCELLENT.
Samuel C.The ladies in the office were very nice and helpful. The store, parking lot and equipment were all clean and well maintained.
MARYKATHERINE D.Front desk person on a personal call while assisting me. Had ear buds in and continued with her conversation while assisting me. Didn't show me to truck. I had to go look for it, myself.
Wanda S.i booked my pick up at 7am, when the shop was supposedly open. no one arrived until 8:30am. once inside, i was told they tried to contact me because they didn't have the size truck i reserved...i never got any type of correspondence. no email, no phone call, no text.
HAYLEY H.Vernice Brinkley was the one that helped me was very friendly and time efficient
Eunice S.Outstanding job!!!!
RAY S.Just continue the great service
Ricky F.The customer service I received was extremely exceptional. The employee by the name of Vernice Brinkley went above and beyond the call of duty to assist me in my time of need. It was very urgent I get a truck and she didn't everything in her power to assist in a fast and friendly manner.
shavonne F.Provide better customer service, treating the customer as if you care about actually helping instead of letting them sit in a whirl wind.
Desirea B.Very helpful nice customer service the truck was very clean also did very well also the truck was new. Thank you.
Mary S.Get better and newer trucks..Overly priced for the old vehicles
Latosha W.Brigette was rude and kept me on hold on the phone. She actually did not answer my call. She left message on my voice mail. She thought she hung up but she was still recording. She said “She just does not get it!! (Taking about me) WHY is she calling back!!!†Customer service is very poor. She told me that the truck broke down. But isn't UHaul a large company? Would UHaul own more than one truck? My containers were emptied sooner than anticipated and all I wanted was a sooner date. She was not willing to listen.
Kathleen S.I was given another trailer that was not on my contract which caused a no return which resulted into me returning to location again to verify the trailer I had...bad service
Kirk G.The manager was helpful, but was not sympathetic at all to my plight and the fact that this very same problem has occurred to other people, according to the lady at One Stop Shop #2. To quote a famous line from the movie "Cool Hand Luke", "What we have here, is a breakdown in communication", that is, within the U-Haul establishment!
Douglas B.Have a better staff
Nicholas M.Great location, well run. Have used them multiple times over the years. My preferred location in the Tidewater area.
Christopher S.The reservation center messed up my rental and I have not had any fix for that yet.
Andrea P.Staff was was polite and friendly. My issue is with the vehicle I rented. When I got in the vehicle the gas light was on. Blinker light on the passenger side was out. Bad vibration when breaking. Vehicle was clean. Also I returned the vehicle the same day and got a phone call two days later asking if I returned the vehicle. Over all due to the staff being friendly I would go back . Hopefully get a vehicle with no issues on the next rental.
FOREST D.The customer service, in both Norfolk, and Toledo were exemplary! I would definitely use this service again!
Charles B.Family separation began complicated with 2u-boxes not being able to be hauled from state to state. Janaf associates' seemed to start off helpful, but quickly turned sour. At the very end, I was told that they were trying to go home at 5p, when I had called for assistance, and was told that they had followed their phones, and never received help, even after going into the location.
Areen A.Excellent service
Emmanuel E.It was the wrong location. I reserved a truck to pick up in Hampton, Virginia on Friday afternoon at 4 pm, I even prepaid for it. However, less than 24 hours before I was to pick it up, I get a call saying no truck was available at that location. I had to drive to Norfolk, Virginia, which isn't that far away, but because it was a Friday afternoon it took 90 minutes to get there and over an hour to get back. Not cool.
Timothy H.They did not have the car dolly at that location. It should have been communicated with us prior that we may need to pick it up at a different location because of the 1 way rental policy.
James B.Made reservations at a different location and there was no truck available and no one notified me prior to showing i was then sent to this location. Got there and was told there were no trucks and they checked their systems again and got me one thank God
Jacqueline S.Being overcharged and told more miles then I drove on drop off and dropped of truck was told they will get it processed and send me email, had to go find me emails as they were not sent. Whole thing has been a headache and still being one. Give me my money back please. Was told 400, spent now over 600, not cool at all and still having headach with lady I dropped off qith and she using personal phone to manipulate customers. Hope the cameras match my picture when I dropped truck off and video recordings don't happen to go disappear on us or say wasn't recording. Would be more hardship on me.
Scott C.Check in could be a little better. Was unable to use check in with my phone because I was told I was 15 minutes late. Then had to wait 30 minutes inside to check in. Return process was excellent
ross K.The truck was covered in mud on the outside, the inside of the truck the steering wheel had sticky residue on it and the side panel of the door. The staff at janaf could also have been a little more professional instead of talking about customers right in front of other customers.
Hannah B.The biggest problem is that the app allowed me to reserve a storage unit here that wasnt available.(Your app is garbage. I screwed around for 2 hours trying to book this rental with no success.) But when I called to get rental set up by phone,EVERYONE I spoke with was helpful,pleasent, And corrected issues right away.
Eddie H.A nail and screw was in right rear tire. No, i didn't know until i arrived home. They both was under the tire where you wouldn't gave seen until tire moved. I prayed that it would hold until i returned. I showed your representative.
Samuel M.When I arrived, the associate that helped me did not acknowledge me as she was doing something on her phone, I felt as though me coming to pick up the truck I reserved interrupted her phone time. Also, I was given very little instructions where the truck was located, how I was to bring the truck back, and she acted very annoyed when I questioned the price.
joyce P.We use this location all the time for a long time. We have requested assistance and in kind. donation. However we are seeking strategic community partnerships to make a larger impact in the communities we serve in Norfolk Virginia. My name is Natisha Wilson and I am the Founder of Village Family. Village Family is a 501c3 hunger relief outreach organization that feeds, clothes and educates in Norfolk, Va. A record number of homeless, seniors, children, and families need help in Hampton Roads. With your partnership, Village Family aims to provide the best outreach resources to those experiencing financial hardship and food insecurity. As a valuable community resource we will continue to feed, provide clothing, essentials and outreach referral resources from our pantry space currently donated by First Calvary Baptist Church, 813 Henry Street in Norfolk Virginia. With the help of volunteers and community partners, the Village Family committee serves as an “empire of great people making huge impact in the community through unity, service, legacy, kindness and commitmentâ€. Village Family is seeking to “continue the legacy our ancestors started through love and the gift of giving. https://www.wtkr.com/news/village-family-food-pantry-to-bring-free-groceries-clothes-to-norfolk-community-sunday Learn more about Village Family current programs and outreach initiatives and partner with us today www.villagefamilyoutreach.net Thank you for your support Natisha Wilson, Founder 501c3 #47-2122684 Village Family PO Box 41141 Norfolk VA 23541 "Your brand, support, and collaboration matters"
natisha W.I made a "reservation" online on April 8 for a storage unit because I trust UHaul to be a reputable company. I packed all of my belongings after a horrible divorce and I'm starting over. I had a helper with another car on a car hauler when i got there with very little money. I was informed my "reservation" was not really a reservation because my first month is free anyway and my card was not billed so I could go down the street and try a competitor because this one was full!! Now, listen I'm homeless, living in a hotel. Where should I put my things??? I cannot afford to drive around and look for a place. Someone did help me, but what a nightmare this was for me! Why would your company DO this to people when it says it all OVER your brochures?? I have an anxiety disorder, and this has sent me into something I did NOT need. I will be moving again and I'm not sure if I will go with your company again or not. I should be reimbursed some of my money. Thank you. Andrea Malloy.
ANDREA LYNN M.Customer service is ass .! I felt like I was wrong for being there and they are not enthusiastic about helping customers there mood really fucked my mood up and if I didn't need this truck I woulda went else wea .! Please talk to your staff about customer service that shìt sucks ass
BRANDONDION P.Very friendly, could mark customer parking or add signage to direct non-equipment traffic slightly better. Very clean and neat location and would definitely return to this location.
Ned S.The only problem that I have was the mileage is wrong but I was able to get it corrected when I return the vehicle. Overall the customer service is awesome.
Jonathan M.Mileage was incorrect I better not get charged
iben-nadiyn G.Great Customer service, wide variety of trucks and moving supplies. Highly recommend. Kevin Mc. GET A MOVE ON MOVING COMPANY.
Devon W.Vernice was excellent and helped me out cheerfully and professionally when my plans changed
Tim R.Everything was great...no complaints and staff was very helpful.
Eric D.Truck was on Empty I didn't like that
WILLIAMTERRENCE G.Great customer service
Janice B.Rat poop all in unit
Tiyana L. | Overall ExperienceEveryone here is very inviting and friendly. I appreciated it. Especially moving to a new state.
Jasmine G.Good service and friendly staff
Donald D.Jessica and her coworkers did a great job! Thank you!
Richard G.Next Time a credit is promised for gas fill up it should be clearly reflected on receipt as promised. I've been a loyal nonprofit customer for years. Using the Uhaul to pick up large food items. We need every penny to stay open to the community
natisha W.Charged me $380 for two days on a small truck rental.
Leslie S.Na
Timothy C.No comments at this time
ALETHEAMARIE H.The representative who assisted me was extremely professional and provided outstanding customer service.
RANDELFITZGERALD B.The whole process from start to finish was very smooth. Staff was extremely helpful and pleasant to interact with. Highly recommend and thanks! Kevin M.
Kevin M. | First ImpressionsI got there and when I was greeted I handed the employee my phone which was my reservation email. For 5 to 10 minutes I was denied and told that there was no truck available eventually. Then I had to explain that I was renting a storage unit. Seem like the girl helping me needed assistance in every step of the process which made it quite drawn out. The girl that helped her was very nice. Everything else was a positive experience thanks..
Shawn R. | First ImpressionsThere is a hole in the ceiling of the unit. But they didn't have another one that size. I was concerned that it could leak in the unit but the salesperson stated that it didn't leak inside.. so I took her word for it and prayed the rest of the ceiling doesn't fall in
Myra W. | First ImpressionsI am not upset about anything specifically at the facility. Employees were nice, units looked fine, hence the positive review. The only problem I had (which was a major problem that caused me to look for storage elsewhere) was that the uhaul website advertised this location as climate controlled, and it is not. This was a major factor and I found storage elsewhere.
Joshua H. | First ImpressionsEvery one who worked for uhaul that I encountered gave excellent service .
Valerie M. | Overall ExperienceThe only concern I have is safety for my things because there is no gate and the other concern I have is that there are mice. My first storage unit had a ton of droppings in it and the mouse trap put inside wasn’t filled w mouse poison. The other unit also didn’t have any mouse poison in the bait trap. It was quickly rectified by your staff but I’m hoping mice do not destroy my couch and other items. Other than that the staff was really nice and inside the store was very clean.
Emily A E. | First ImpressionsToni was amazing! She was knowledgeable, thorough and efficient. She should have a golf cart to run to check units. She literally has to run to 3 different units to ensure I had proper size to accommodate my belongings. She was courteous and caring to ensure I had everything I needed. She should be manager or be training staff. She deserves recognition for her outstanding level of customer service! She was just as good with other customers before me.
Gina D. | First ImpressionsEverything was great plus the workers was friendly and knowledgeable
Robert D. | First ImpressionsThe storage unit had rats that destroyed many items and dedicated on much of our items so we either deep cleaned everything or through away many cloth items that were a health risk. Staff was very friendly and helpful.
marshall k. | Overall ExperienceThe storage unit had rats that destroyed many items and dedicated on much of our items so we either deep cleaned everything or through away many cloth items that were a health risk.
marshall k. | Overall ExperienceHonestly probably some of the worst customers service I’ve had. I wait for an hour and a half for him to help put a lock on my unit the lock he didn’t tell me I had to by when I came in 10am that morning as well as he didn’t give me the lock to lock up our truck. I had to come in a second time to get everything I needed and waited over an hour for something as simple as lock. I called earlier in the day to see if it was okay to park our uhaul there overnight which he agreed we got there and he gave us a spot then walked away came back two minutes later and said actually don’t park here they’ll steal parts off the truck and told us to park at Walmart even though he parked us surrounded by trucks and we called ahead to approve. End up being late to work when there was a 2 hour window; didn’t have anything I needed for the units; as well as the guy just being unhelpful
JADEIYANA B. | First ImpressionsAutumn on Monticello and Chris on Taby went above and beyond to help me. Chris had 5 or 6 people wanting him or call for him or waiting in line and he was amazing. He started focused, kind, patient and professional. I was so impressed with his multitasking abilities. There was a young lady there training and she jumped right in and helped every way she could. You have amazing people working for you here in Norfolk VA.
Christy S. | First ImpressionsToo many rat in the unit that gets over all your things plus when it rain all my stuff got wet somethings were messed up.
apache G. | Overall ExperienceI like the fact that the storage unit was the exact same as the truck that I rented it
Christopher S. | Overall ExperienceAwesome storage company.
JOYCE M. | Overall ExperienceBathroom was filthy. No toilet paper or paper towels. The male staff member was belligerent, obnoxious, and rude. The female staff member was extremely helpful. The manager needs more than three staff members working as they could not handle the load of customers.
Justin V. | First ImpressionsCommunication was horrible with this store. Never once told us when a payment was missed because we received a new card number until we went to move everything out.
Anthony M. | Overall ExperienceI had mouse poop everywhere and even found a couple roaches as we was removing our items. The after i did leave the unit i received many more emails that i was pass due. Which i wasn't very poorly ran location
Robert C. | Overall Experienceexperience was fine but the day I put the lock on the unit, there were no unit #s as the units had been painted. the rep assured the unit #s will be replaced quickly. hope that is so.
Charles B. | First ImpressionsMy son have one from you it is his name But I pay the bill for it just in his name
Aaron W. | First ImpressionsI will use this facility again when I return home. Thanks
paul w. | Overall ExperienceOne way tow went great. Hope to use again on return trip. Thanks!
paul w. | First ImpressionsGave a lot of money renting out the unit but could not get a refund on unused days after paying the last months payment. Paid 08 AUG and closed the unit 26 AUG. Got $0.00 back. What a rip off.
Eric J. | Overall ExperienceNice place to go cause they are very convent. Trucks and storage is very clean. Daughter is getting ready to move and she is going U-Haul....happy with U-Haul...🤗🤗🤗🤗😊😊
Nannette C. | First ImpressionsBoth representatives that assisted me were more than helpful. They both provided over the top exceptional service. I really appreciated all the assistance they provided with excellent professionalism.
CHAD K. | First ImpressionsSteve the manager was so grateful to help me with the time I was with Uhaul. I went back on my agreement and failed to pay as agreed. So, I thank him for how he allowed me to continue and not auction my storage off.
Tamara Y. | Overall ExperienceThe only thing I didn't like was that I autopayed and I was only there three days and they wouldn't give me a refund for the rest of the month knowing that they will rent the same space the next day and will be paid twice for the same month
Margaret H. | Overall ExperienceI was first directed to Monticello location. Elevator was not working! Staff worked diligently to find a location on Raby Rd. Staff at both locations were professional, courteous and very helpful.
Barbara D. | First ImpressionsComments would to extensive for this format
john e. | Overall ExperienceI still need to leave here
VICTOR A. | First ImpressionsThanks
LESLEY T. | Overall ExperienceThe staff and their professionalism was awesome. Seeming to be short staff the waiting time was fast.
Antoine C. | Overall ExperienceThe m you!
Joyce S. | Overall ExperienceWas able to go from a 10 x 15 to a 10 x20 storage unit at no extra charge. Stephen is very friendly and knowledgeable. Will use again
Michael B. | First ImpressionsStaff was very friendly and extremely helpful.
Chris S. | Overall ExperienceThe I-Haul was pick up at New Jersey . As we were on are way to Virginia we had pull in to store and I open the glove department to check The paper work on the truck and found marijuana.
Sandra A. | Overall ExperienceNone
Patrice J. | Overall ExperienceVery good.
William N. | Overall ExperienceGood experience each time I've used uhaul
Patrice J. | First ImpressionsYolanda delivered and picked up my Uboxes and she was an amazing person. Very kind and respectful and professional. She made this hard moving experience a little more tolerable.
carol n. | Overall ExperienceYour customer service at this location is excellent. The guy that waited on me was outstanding because this was my first time using U- Haul.
JOYCE M. | First ImpressionsPut Ryan in some U Haul comerrials. Ryan is such a friendly young man. He should be the face of UHaul.
James T. | First ImpressionsMy Staff were EXCELLENT! The storage unit really helped us out waiting for my daughters townhouse to be completed. Alexis & her staff are lifesavers! THANK YOU!!
antonio s. | Overall ExperienceGreat service, unlike the last uhaul location I used.
Kevin S. | Overall ExperienceOnly drawback, there were too many broken down uhaul trucks on the property.
sheila m. | Overall Experiencewe received great customer service. friendly and very helpful!
David B. | Overall ExperienceI did not use the storage facility. My Pod was delivered to my house on time and without a hitch.
Scott S. | Overall ExperienceThe young lady that assisted me was very friendly and helpful.
Alan T. | Overall ExperienceEmployees of warehouse for ubox storage were excellent. I was not completely satisfied with warehouse climate, however, 2 pieces of furniture had mold beginning to grow. Glad I did not leave in ubox
Lisa Y. | Overall ExperienceI had U-Box delivered at my door. Did not get to see your facility but gave you “yes” anyway. Your staffs were great. Prompt communication, careful placement of the U-Box. I would definitely use your
Aya S. | Overall ExperienceI was contacted by 3 separate people all telling me different things about the delivery of my uboxes. Scheduling delivery was difficult because they only do windows, not exact times.
Natashia S. | Overall ExperienceWow Sam she is excellent at her job.
Jonnie C. | First ImpressionsNora at this location was very helpful and considerate. She took the time to follow-up with us each time we had a request to make sure everything was taken care of.
Karen P. | Overall ExperienceThank you guys so much!! You helped me so much with my move :)
Patricia T. | Overall ExperienceDisregard "no" above, we never saw the facility. Average rating given solely based upon time zones not being acknowledged, we received numerous calls prior to 6am.
Dennis G. | Overall ExperienceYolanda was very nice.
GARY M. | Overall ExperienceExcellent friendly service. The staff went the extra mile and notified me promptly of a parcel that took a while to arrive. Thank you.
Patrick H. | Overall ExperienceThe representative by the name of Sam, who is a female needs some additional customer service training. Her attitude is not appropriate when dealing with the public
Angela W. | ReservationCustomer service could be extremely better.. Needs Improvement
Keisha W. | ReservationWe had a UBox delivered to our home by Yolanda. Spoke with her several times before delivery and each month got a call for renewal. Yolanda is a jewel in UHauls business.
Catherine S. | Overall ExperienceThank you for your efficiency in delivering and picking up my U-Box.
Carol Ann E. | Overall ExperienceLooks like u haul ays your employees well cause they work very happy, thanks yolanda
hector p. | Overall ExperienceGreat place. Staff is great especially the lady that helped me. She was very friendly and helpful. I came in last minute trying to get stuff done and she was very accommodating.
Nathan T. | Overall ExperienceI rented two U Boxes.The woman who delivered and picked up the boxes was prompt, skilled with the machinery, pleasant, professional and truly enjoyed her job. She provided excellent customer service.
Kira C. | Overall ExperienceThe Uhaul box experience exceed my expectations. Timeliness, consideration, real human interactions. Would recommend to anyone. Thank you!
Lisa M. | Overall ExperienceI had cancelled this reservation through U-haul but did see the units at Janaf were clean and safe.
LYNN C. | ReservationI've never been to this location,but the service over the phone was excellent. I had u boxes delivered. The service was excellent. The pickup was also excellent. Thanks to all.☺
John P. | Overall ExperienceAlexsa was great.l
freddy b. | Overall ExperienceSamantha and Alexis were very helpful and accommodating during the summer heat. They provided excellent customer service and deserve special recognition for their efforts. Thank you again!
Noella M. | Overall Experience