Always great serviceDWIGHTARTHUR D.
Trailer Rental & Towing in Norfolk, VA at U-Haul Moving & Storage at Janaf
Norfolk, VA 23502
(On Raby Rd behind Lowe's)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Norfolk, VA 23502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I reserved the car hauler at Portsmouth location and got emails and messages saying I had to go to norfolk to pickup at two different locations had to call multiple times to figure out where I had to go.I just don't understand why I can pick a location close to my house only to have to go further away to pick up what I need,also drove by the uhaul where I reserved the trailer and it was In The parking lot so I really don't understand what happened but was disappointed at having to travel further away to get what I needed the people were fine and helpful but just don't understand the whole fiasco and like I said was very disappointed being able to pick where I wanted to pickup and told to go somewhere else and a trailer I could have used was there not to happy with thatDAVIDSCOTT O.
The sales lady did a great jobCHARLESLINWOOD C.
the employees were very polite and helpful. a positive experience at both u haul locations.Richard H.
My appt for pick up was 630. Showed up and waited 20 minutes for an employee. When an employee showed up stopped working with me to finish up someone else. After all was said and done was there for over an hour for a trailer. Then the trailer I got the straps were frayed. Also I put in a location for pick up across the street from my house for pick up 2 weeks in advance and the day before pick up moved it 30 min down the road. What's the point of a pick up location and appt if neither are honoredDaniel B.
Service the vehicle .....,,,burnt. A lot of gas.Letonia L.
Self check-in/out is great. Staff are very professional.ROBERTO M.
Overall U Haul number oneVANESSAD T.
I think you did your job...not any better or any worse than other uhauls that I have used.RICKIEANNETTE S.
The battery stopped holding a charge as soon as it left the lot, it had to be jumped every time it was turned off. Also, the page on the website to mobile turn in the truck broke whenever i tried to submit. It says the webpage ran out of memory.ROBERTE B.
I rented a 26' truck over a month before my move. The DAY OF my move, my pickup location was changed TWICE. Then when my pickup was moved to the second new location, I was DOWNGRADED from a 26' to a 20' WITHOUT any warning. There was not another 26' U-Haul in the STATE and I was forced to leave a LOT of my belongings at my old house since it was a 4 hour ONE WAY MOVE. I am so appalled at U-Haul and their treatment of paying customers like myself. I will NEVER use U-Haul again and will tell everyone I know that they changed my reservation without my permission and ended up costing me a LOT of personal items that were important to me.MariJo S.
Check air pressure in tiresWALTERLEE B.
Staff is friendly and helpfulJames S.
Think you need more 6x12 trailers. I had to drive 40 miles/ 80 miles round trip to get one. Employees at pick up and drop off sites were efficient and personableDan D.
Hire someone who knows how to repair trailer lights. Wrapping a bare wire around the hitch does not make a viable ground.ALBERT E.
Stephanie was extremely rude to my wife and me. I've served in the Navy for 36 years my wife 22 years Army. We simply wanted to rent a uhaul trailer. Stephanie ruined our day and our rental experience. Simply rude and unprofessional.Amelia C.
I paid initial amount and they end up charging me more money which I was not expecting â—ï¸â—ï¸FAITHKWAMBOKA N.
Easier online return. I keep my phone set @ "high accuracy" due to my job, had also "allowed" location access to U-Haul.com but could not have my location determined. I've yet to see the final bill, but I'm expecting for it to be returned on time as there was staff leaving to go home for the day as I returned the truck. One staff member even suggested that I just out the keys in the box because the online dropoff process was not user friendly. Aside from that, I have nothing but good to say. The quality & standards of U-Haul have vastly improved since my last experience in 2007. I hope this review helps out & shows my gratitude as to the professionalism & integrity of both your staff & fleet standards.KELLYLYNN C.
I really did not have a great experience. I called and reserved it over the phone. For 2 days and to return it to the same location. When I dropped it off they said I was supposed to leave it in Carolina. So for 2 days it cost me over $300. And the gentleman was rude and short. And said that that's the way it was set up over the phone and should have paid better attention. Never againJANINEMICHELLE T.
Customer service sucks doesn't want to accommodate customer 15 minutes prior closing even customer was told by a regional store management.GARRY G.
Friendly staff at counter. Short wait time. Got me on the road quickly and I appreciated it. Thanks!Cornelius R.
I didn't have wiring for trailer hitch and the associate called two other locations to schedule them to install for me. So thankful for her doing that. I can't remember her name but kudos to her for helping me.Tabitha P.
Great customer service!!!Gwendolyn M.
I rented the uhaul truck a hour before you all closed but I q's not able to use it due to my niece having covid symptoms. Was only maybe 2 miles added to the truckMAISHAANIKA SPAI H.
Very friendly staff. Helped me out big time.WILLIAMJOHN JOSE M.