Did not have the 6x12 I reserved nor 12 furniture pads. Had to take a 4x8 trailer with used furniture pads . Only one person was working at this location.Kent H.
Moving Truck Rental in Norfolk, VA at U-Haul Moving & Storage at Janaf
Norfolk, VA 23502
(On Raby Rd behind Lowe's)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Norfolk, VA 23502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great customer service!JOHNNIE K.
The first auto trailer i was given was deplorable. Many parts needed to be replaced that was tore up or no longer working. After taking an hour to getting my car on and strapped in. Strap too short. The rep.. gave me another trailer.Kathy W.
Please keep being customer-centered, willing to accommodate in challenging situations.ARTHURLEONARD S.
This was 20 minutes away from where i had asked to be and through a toll. the 50 extra miles I was given did not justify/make up for that and none of the staff seemed to be on the same page about where my truck that they had just cleaned within the hour since so I was running around the parking lot for the main building and an additional parking lot across the street for 10 minutes only to find out it was hidden behind the building out of my reach even though I said I wanted to do mobile pickupTyler R.
My original location was in the Janaff shopping complex. It was closed for unexplained reasons. Fortunately, u-haul moved my reservation to Raby Rd.WILLIAMFORREST L.
Only stay open on weekends until 8pmðŸ˜‚Laverne J.
Not this location but at the location on Magic Hollow Blvd in Virginia Beach tell them to not give reservations away. It took me 5 days to move instead of one. Had people lined up and they rented my u haul to someone else. Couldn't get another one the size I needed until 230 pm instead of at 9 am. We ended up moving by ourselves. I am a 69 year female. So basically my daughter did all the loading and unloading.HEATHERLYNE B.
I should receive a discount, since my truck had not been cleaned and the movers ordered through your website, quit on me. I would like to say that the employee who checked me in and the other who took my telephone call, were both excellent.LAKESHACHANEL G.
Nothing 1st class place.James B.
I received excellent customer service at this location! If I have to rent again it will definitely be from here!!JERRYWAYNE B.
Due to the memorial holiday weekend; only two staff members was on duty assist customers lengthy wait timesBURNELLLAMONT J.
Customer service was greatSTEPHANIELATOYA L.
I actually reserved my rental online to another location that had a guarantee that they had it. I choose this location which was slightly further to where I was going with a time slot so I had a better chance to just get there and go and to where I needed on time, but they didn't have the kind that could go one way and I had to go to a different location. Also, to make things quick, I had done almost everything online to make my pick up as quick as possible, but I still had to give my card info and even had to scan my license, stuff I feel like could have all been done online and all I have to do is show my license and card to ensure they match and be out the door in minutes.STEVEN M.
Frustrating that we had to travel as far as we had to pick up a truck. We got additional miles but the 20 credit was lower than I would have liked. This resulted in 90 additional minutes. When the clean a truck and someone has smoked in the ashtray it should be more than vacuumedROBERTALAN L.
The UHaul that gave me was not appropriate to drive that long of a distance.TYLER R.
Uhaul always provided me with good friendly service. Thanku for all ur help!ðŸ‘ANGELALAVERN J.
Stephanie was AWESOME. I am a Supervisor for my company and I know what above and beyond we stress to provide means to our guests and when I tell you that Stephanie has the connect with respect and go above and beyond attitude it made it a remarkable experience. Thanks Stephanie you rockedVORONICAMICHELLE D.
Great service and friendly staffDONALDRICHARD D.
Fast service, easy pickupMARTINA M.
I was over charged and im disappointed in the customer service didn't help me get things straight and thats not fair to me as a costumerTHOMASCHARLES D.
I'm not sure what you can do to improve. I was pleased with how they accommodated me. I asked how much was the rental, and I was told 39.95 for24hrs. I didn't realize my reservation was only for four hours. I had to make to moves and I knew 4 hours wouldn't be enough time. After sharing that information with the representative he was able to extend my time 2 and 1/2 additional hours which was exactly what I needed to get my moves completed.FREDERICKEUGENE P.
Waited in line for more than 40 minutes for a mobile pickup. Only one person working the counterantonio G.
The truck I rented was in desperate need of mechanical repairs; steering wheel was very loose and hard to keep truck straight. I was charged $551 for this rental but U-haul also chose to put a hold on an additional $441 of mine until last night, which has caused a lot of financial problems for me. I usually rent trucks from the Greenbrier location, they didn't have any available for as long as I needed the rental and sent me to the Raby Road location, I've NEVER paid this much for a rental. I rent trucks several times a year to pick my sons belongings up from college and back and usually spend $150 plus gas for rental, and always rent on weekends. I have no idea why this was over $500 this time but I cannot continue to use U-haul at those absurd rates.TAMARAB S.
They did a great job and very friendly.JAMELLEJOY S.