Customer Reviews for U-Haul Moving & Storage at Janaf

2979 reviews

5609 Raby Rd   Norfolk, VA 23502
(On Raby Rd behind Lowe's)

(757) 461-8274

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 461-8274

5609 Raby Rd
Norfolk, VA 23502
(On Raby Rd behind Lowe's)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick efficient service. Even returned the truck for me though I did it through the app.

DeAmina C. 
Rating:
4.0

Customer did not leave a comment.

LARRYDARNELL P. 
Rating:
5.0

Customer did not leave a comment.

DONALDPAUL D. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

CHATAYLEE E. 
Rating:
2.0

Did not have the 6x12 I reserved nor 12 furniture pads. Had to take a 4x8 trailer with used furniture pads . Only one person was working at this location.

Kent H. 
Rating:
5.0

Great customer service!

JOHNNIE K. 
Rating:
4.0

The first auto trailer i was given was deplorable. Many parts needed to be replaced that was tore up or no longer working. After taking an hour to getting my car on and strapped in. Strap too short. The rep.. gave me another trailer.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTA T. 
Rating:
5.0

Please keep being customer-centered, willing to accommodate in challenging situations.

ARTHURLEONARD S. 
Rating:
1.0

This was 20 minutes away from where i had asked to be and through a toll. the 50 extra miles I was given did not justify/make up for that and none of the staff seemed to be on the same page about where my truck that they had just cleaned within the hour since so I was running around the parking lot for the main building and an additional parking lot across the street for 10 minutes only to find out it was hidden behind the building out of my reach even though I said I wanted to do mobile pickup

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

marisol S. 
Rating:
5.0

My original location was in the Janaff shopping complex. It was closed for unexplained reasons. Fortunately, u-haul moved my reservation to Raby Rd.

WILLIAMFORREST L. 
Rating:
5.0

Only stay open on weekends until 8pm😂

Laverne J. 
Rating:
3.0

Customer did not leave a comment.

ALISHA M.  |  Overall Experience 
Rating:
3.0

Not this location but at the location on Magic Hollow Blvd in Virginia Beach tell them to not give reservations away. It took me 5 days to move instead of one. Had people lined up and they rented my u haul to someone else. Couldn't get another one the size I needed until 230 pm instead of at 9 am. We ended up moving by ourselves. I am a 69 year female. So basically my daughter did all the loading and unloading.

HEATHERLYNE B. 
Rating:
5.0

Customer did not leave a comment.

BRIANDAVID K. 
Rating:
3.0

I should receive a discount, since my truck had not been cleaned and the movers ordered through your website, quit on me. I would like to say that the employee who checked me in and the other who took my telephone call, were both excellent.

LAKESHACHANEL G. 
Rating:
5.0

Nothing 1st class place.

James B. 
Rating:
5.0

Customer did not leave a comment.

TRACYLEIGH W. 
Rating:
5.0

Customer did not leave a comment.

VICKYCUFFEE B. 
Rating:
5.0

I received excellent customer service at this location! If I have to rent again it will definitely be from here!!

JERRYWAYNE B. 
Rating:
5.0

Customer did not leave a comment.

PHILLIPRAY T. 
Rating:
4.0

Due to the memorial holiday weekend; only two staff members was on duty assist customers lengthy wait times

BURNELLLAMONT J. 
Rating:
3.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer service was great

STEPHANIELATOYA L. 
Rating:
3.0

I actually reserved my rental online to another location that had a guarantee that they had it. I choose this location which was slightly further to where I was going with a time slot so I had a better chance to just get there and go and to where I needed on time, but they didn't have the kind that could go one way and I had to go to a different location. Also, to make things quick, I had done almost everything online to make my pick up as quick as possible, but I still had to give my card info and even had to scan my license, stuff I feel like could have all been done online and all I have to do is show my license and card to ensure they match and be out the door in minutes.

STEVEN M. 
Rating:
3.0

Frustrating that we had to travel as far as we had to pick up a truck. We got additional miles but the 20 credit was lower than I would have liked. This resulted in 90 additional minutes. When the clean a truck and someone has smoked in the ashtray it should be more than vacuumed

ROBERTALAN L. 
Rating:
5.0

I like the fact that the storage unit was the exact same as the truck that I rented it

Christopher S.  |  Overall Experience 
Rating:
3.0

The UHaul that gave me was not appropriate to drive that long of a distance.

TYLER R. 
Rating:
5.0

Uhaul always provided me with good friendly service. Thanku for all ur help!👍

ANGELALAVERN J. 
Rating:
5.0

Stephanie was AWESOME. I am a Supervisor for my company and I know what above and beyond we stress to provide means to our guests and when I tell you that Stephanie has the connect with respect and go above and beyond attitude it made it a remarkable experience. Thanks Stephanie you rocked

VORONICAMICHELLE D. 
Rating:
5.0

Customer did not leave a comment.

KIRK T. 
Rating:
5.0

Customer did not leave a comment.

THOMASLEE K. 
Rating:
5.0

Great service and friendly staff

DONALDRICHARD D. 
Rating:
4.0

Customer did not leave a comment.

LINDAJONES B. 
Rating:
3.0

Customer did not leave a comment.

natisha W. 
Rating:
5.0

Fast service, easy pickup

MARTINA M. 
Rating:
5.0

Customer did not leave a comment.

ERICWAYNE H. 
Rating:
1.0

I was over charged and im disappointed in the customer service didn't help me get things straight and thats not fair to me as a costumer

THOMASCHARLES D. 
Rating:
5.0

I'm not sure what you can do to improve. I was pleased with how they accommodated me. I asked how much was the rental, and I was told 39.95 for24hrs. I didn't realize my reservation was only for four hours. I had to make to moves and I knew 4 hours wouldn't be enough time. After sharing that information with the representative he was able to extend my time 2 and 1/2 additional hours which was exactly what I needed to get my moves completed.

FREDERICKEUGENE P. 
Rating:
5.0

Customer did not leave a comment.

JAMESWESLEY C. 
Rating:
3.0

Waited in line for more than 40 minutes for a mobile pickup. Only one person working the counter

antonio G. 
Rating:
4.0

Customer did not leave a comment.

DEREK H. 
Rating:
2.0

The truck I rented was in desperate need of mechanical repairs; steering wheel was very loose and hard to keep truck straight. I was charged $551 for this rental but U-haul also chose to put a hold on an additional $441 of mine until last night, which has caused a lot of financial problems for me. I usually rent trucks from the Greenbrier location, they didn't have any available for as long as I needed the rental and sent me to the Raby Road location, I've NEVER paid this much for a rental. I rent trucks several times a year to pick my sons belongings up from college and back and usually spend $150 plus gas for rental, and always rent on weekends. I have no idea why this was over $500 this time but I cannot continue to use U-haul at those absurd rates.

TAMARAB S. 
Rating:
4.0

Customer did not leave a comment.

Barbara H.  |  Overall Experience 
Rating:
5.0

Awesome storage company.

JOYCE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH H. 
Rating:
5.0

Customer did not leave a comment.

PINKIEM S. 
Rating:
5.0

They did a great job and very friendly.

JAMELLEJOY S. 
Rating:
4.0

Customer did not leave a comment.

NYDIABETSABE Q. 
Rating:
5.0

Customer did not leave a comment.

LATONYASHERRON P. 
Rating:
1.0

Customer did not leave a comment.

Kristin V. 
Rating:
3.0

Customer did not leave a comment.

RENEE B. 
Rating:
5.0

Amazing location. Clearly it was the U haul Mothership in Norfolk, VA.

JAMES K. 
Rating:
3.0

With only one person working the desk, and several people in line waiting for service, the wait time was way too long.

JOSEPHGUY M. 
Rating:
5.0

Customer did not leave a comment.

DEBRAKIM L. 
Rating:
3.0

Online check in did not work. Had to wait in line to pick up rental.

WILLIAM E. 
Rating:
5.0

Nothing

CEWARD S. 
Rating:
4.0

Customer did not leave a comment.

MARILYNVENTIA H. 
Rating:
4.0

Everything was fine except the line was very slow the young man took 3 people Comparing to the young lady over all I will come back or send my people.

EDMUNDGREG S. 
Rating:
5.0

Probably the best uhaul experience to date. Great customer service!!!

Stephen L. 
Rating:
3.0

Truck needs to be aligned. Terrible shacking on interstate.

JUAQUITARENAE S. 
Rating:
4.0

Customer did not leave a comment.

PHILIPANDREW STE W. 
Rating:
5.0

Customer did not leave a comment.

ANGELALAURA A. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Good service

RAMON P. 
Rating:
5.0

Never disappointed when I use this location 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽

PAMELADARNELLE L. 
Rating:
5.0

Customer did not leave a comment.

ADRIENNEGAYLE J. 
Rating:
2.0

Improve customer service by hiring professional and knowledgeable individuals. Laziness and carelessness resulted in losing me as a customer.

MARIO M. 
Rating:
1.0

The customer service was not. The salesman's was very uninterested in helping assisting on guidance for detaching the tow and car. After the night I had in GA to get to VA and have him treat me as if I asked him to pay for my services was down right upsetting to me and my son. I'm really not sure if I'll have confidence in renting again from uhaul after this tramatic situation.

Ailisha P. 
Rating:
4.0

Great experience! Unless you are providing free rentals (just kidding); can't think of anything!

MICHELLEALLEN S. 
Rating:
5.0

Customer did not leave a comment.

REBECCA W. 
Rating:
4.0

Customer did not leave a comment.

Natisha W. 
Rating:
4.0

Stated to the associate that the vehicle had not been cleaned and how bad the ride was.

MELINDA D. 
Rating:
5.0

Customer did not leave a comment.

lutricia S.  |  Overall Experience 
Rating:
5.0

All the personnel working were very friendly helpful. smooth in and out. Very good service

CLARENCEWATSON L. 
Rating:
5.0

Customer did not leave a comment.

JIMMEY S. 
Rating:
5.0

Customer did not leave a comment.

RICHARDENNIS B. 
Rating:
2.0

Bathroom was filthy. No toilet paper or paper towels. The male staff member was belligerent, obnoxious, and rude. The female staff member was extremely helpful. The manager needs more than three staff members working as they could not handle the load of customers.

Justin V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIAHASHAY O. 
Rating:
5.0

Waiting on a rep to assist you when you come into the business

MICHELEANTIONETT S. 
Rating:
5.0

Uhaul did not have the equipment I needed at one location. I had to go to this location for the truck and another for the trailer. Luckily it was just down the road but still had to waste time going to a second location when everything should have been at one location. Doesn't seem as good customer support.

LINDER L. 
Rating:
5.0

Rental went smoothly.

JOHNHUGH Q. 
Rating:
5.0

Customer did not leave a comment.

DANIELP B. 
Rating:
3.0

Customer did not leave a comment.

BENJAMINMATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

CADIASE D. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREYDUNCAN W. 
Rating:
5.0

Always great service

DWIGHTARTHUR D. 
Rating:
5.0

Customer did not leave a comment.

DARRELLTARRELL B. 
Rating:
3.0

Customer did not leave a comment.

Johnmichael J. 
Rating:
3.0

I reserved the car hauler at Portsmouth location and got emails and messages saying I had to go to norfolk to pickup at two different locations had to call multiple times to figure out where I had to go.I just don't understand why I can pick a location close to my house only to have to go further away to pick up what I need,also drove by the uhaul where I reserved the trailer and it was In The parking lot so I really don't understand what happened but was disappointed at having to travel further away to get what I needed the people were fine and helpful but just don't understand the whole fiasco and like I said was very disappointed being able to pick where I wanted to pickup and told to go somewhere else and a trailer I could have used was there not to happy with that

DAVIDSCOTT O. 
Rating:
5.0

Customer did not leave a comment.

HOLLYMARTIN C. 
Rating:
4.0

Customer did not leave a comment.

OLENA H. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

The sales lady did a great job

CHARLESLINWOOD C. 
Rating:
5.0

the employees were very polite and helpful. a positive experience at both u haul locations.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

TOMMYDELP K. 
Rating:
1.0

My appt for pick up was 630. Showed up and waited 20 minutes for an employee. When an employee showed up stopped working with me to finish up someone else. After all was said and done was there for over an hour for a trailer. Then the trailer I got the straps were frayed. Also I put in a location for pick up across the street from my house for pick up 2 weeks in advance and the day before pick up moved it 30 min down the road. What's the point of a pick up location and appt if neither are honored

Daniel B. 
Rating:
5.0

Service the vehicle .....,,,burnt. A lot of gas.

Letonia L. 
Rating:
4.0

Customer did not leave a comment.

Carla J. 
Rating:
5.0

Customer did not leave a comment.

lutricia S.  |  First Impressions 
Rating:
5.0

Self check-in/out is great. Staff are very professional.

ROBERTO M. 
Rating:
5.0

Overall U Haul number one

VANESSAD T. 
Rating:
5.0

Customer did not leave a comment.

KEVINJEVONNE G. 
Rating:
5.0

Customer did not leave a comment.

Vignesh K. 
Rating:
3.0

I think you did your job...not any better or any worse than other uhauls that I have used.

RICKIEANNETTE S. 
Rating:
2.0

Communication was horrible with this store. Never once told us when a payment was missed because we received a new card number until we went to move everything out.

Anthony M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN S.  |  Overall Experience 
Rating:
1.0

I had mouse poop everywhere and even found a couple roaches as we was removing our items. The after i did leave the unit i received many more emails that i was pass due. Which i wasn't very poorly ran location

Robert C.  |  Overall Experience 
Rating:
5.0

experience was fine but the day I put the lock on the unit, there were no unit #s as the units had been painted. the rep assured the unit #s will be replaced quickly. hope that is so.

Charles B.  |  First Impressions 
Rating:
4.0

My son have one from you it is his name But I pay the bill for it just in his name

Aaron W.  |  First Impressions 
Rating:
5.0

I will use this facility again when I return home. Thanks

paul w.  |  Overall Experience 
Rating:
5.0

One way tow went great. Hope to use again on return trip. Thanks!

paul w.  |  First Impressions 
Rating:
2.0

Gave a lot of money renting out the unit but could not get a refund on unused days after paying the last months payment. Paid 08 AUG and closed the unit 26 AUG. Got $0.00 back. What a rip off.

Eric J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April D.  |  First Impressions 
Rating:
5.0

Nice place to go cause they are very convent. Trucks and storage is very clean. Daughter is getting ready to move and she is going U-Haul....happy with U-Haul...🤗🤗🤗🤗😊😊

Nannette C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KESHAMONIQUE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TANNER C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lorraine M.  |  Overall Experience 
Rating:
5.0

Both representatives that assisted me were more than helpful. They both provided over the top exceptional service. I really appreciated all the assistance they provided with excellent professionalism.

CHAD K.  |  First Impressions 
Rating:
5.0

Steve the manager was so grateful to help me with the time I was with Uhaul. I went back on my agreement and failed to pay as agreed. So, I thank him for how he allowed me to continue and not auction my storage off.

Tamara Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA S.  |  First Impressions 
Rating:
3.0

The only thing I didn't like was that I autopayed and I was only there three days and they wouldn't give me a refund for the rest of the month knowing that they will rent the same space the next day and will be paid twice for the same month

Margaret H.  |  Overall Experience 
Rating:
5.0

I was first directed to Monticello location. Elevator was not working! Staff worked diligently to find a location on Raby Rd. Staff at both locations were professional, courteous and very helpful.

Barbara D.  |  First Impressions 
Rating:
2.0

Comments would to extensive for this format

john e.  |  Overall Experience 
Rating:
3.0

I still need to leave here

VICTOR A.  |  First Impressions 
Rating:
5.0

Thanks

LESLEY T.  |  Overall Experience 
Rating:
5.0

The staff and their professionalism was awesome. Seeming to be short staff the waiting time was fast.

Antoine C.  |  Overall Experience 
Rating:
5.0

The m you!

Joyce S.  |  Overall Experience 
Rating:
5.0

Was able to go from a 10 x 15 to a 10 x20 storage unit at no extra charge. Stephen is very friendly and knowledgeable. Will use again

Michael B.  |  First Impressions 
Rating:
5.0

Staff was very friendly and extremely helpful.

Chris S.  |  Overall Experience 
Rating:
5.0

The I-Haul was pick up at New Jersey . As we were on are way to Virginia we had pull in to store and I open the glove department to check The paper work on the truck and found marijuana.

Sandra A.  |  Overall Experience 
Rating:
4.0

None

Patrice J.  |  Overall Experience 
Rating:
4.0

Very good.

William N.  |  Overall Experience 
Rating:
5.0

Good experience each time I've used uhaul

Patrice J.  |  First Impressions 
Rating:
5.0

Yolanda delivered and picked up my Uboxes and she was an amazing person. Very kind and respectful and professional. She made this hard moving experience a little more tolerable.

carol n.  |  Overall Experience 
Rating:
5.0

Your customer service at this location is excellent. The guy that waited on me was outstanding because this was my first time using U- Haul.

JOYCE M.  |  First Impressions 
Rating:
5.0

Put Ryan in some U Haul comerrials. Ryan is such a friendly young man. He should be the face of UHaul.

James T.  |  First Impressions 
Rating:
5.0

My Staff were EXCELLENT! The storage unit really helped us out waiting for my daughters townhouse to be completed. Alexis & her staff are lifesavers! THANK YOU!!

antonio s.  |  Overall Experience 
Rating:
5.0

Great service, unlike the last uhaul location I used.

Kevin S.  |  Overall Experience 
Rating:
4.0

Only drawback, there were too many broken down uhaul trucks on the property.

sheila m.  |  Overall Experience 
Rating:
5.0

we received great customer service. friendly and very helpful!

David B.  |  Overall Experience 
Rating:
5.0

I did not use the storage facility. My Pod was delivered to my house on time and without a hitch.

Scott S.  |  Overall Experience 
Rating:
5.0

The young lady that assisted me was very friendly and helpful.

Alan T.  |  Overall Experience 
Rating:
5.0

Employees of warehouse for ubox storage were excellent. I was not completely satisfied with warehouse climate, however, 2 pieces of furniture had mold beginning to grow. Glad I did not leave in ubox

Lisa Y.  |  Overall Experience 
Rating:
5.0

I had U-Box delivered at my door. Did not get to see your facility but gave you “yes” anyway. Your staffs were great. Prompt communication, careful placement of the U-Box. I would definitely use your

Aya S.  |  Overall Experience 
Rating:
3.0

I was contacted by 3 separate people all telling me different things about the delivery of my uboxes. Scheduling delivery was difficult because they only do windows, not exact times.

Natashia S.  |  Overall Experience 
Rating:
5.0

Wow Sam she is excellent at her job.

Jonnie C.  |  First Impressions 
Rating:
5.0

Nora at this location was very helpful and considerate. She took the time to follow-up with us each time we had a request to make sure everything was taken care of.

Karen P.  |  Overall Experience 
Rating:
5.0

Thank you guys so much!! You helped me so much with my move :)

Patricia T.  |  Overall Experience 
Rating:
3.0

Disregard "no" above, we never saw the facility. Average rating given solely based upon time zones not being acknowledged, we received numerous calls prior to 6am.

Dennis G.  |  Overall Experience 
Rating:
5.0

Yolanda was very nice.

GARY M.  |  Overall Experience 
Rating:
5.0

Excellent friendly service. The staff went the extra mile and notified me promptly of a parcel that took a while to arrive. Thank you.

Patrick H.  |  Overall Experience 
Rating:
1.0

The representative by the name of Sam, who is a female needs some additional customer service training. Her attitude is not appropriate when dealing with the public

Angela W.  |  Reservation 
Rating:
2.0

Customer service could be extremely better.. Needs Improvement

Keisha W.  |  Reservation 
Rating:
5.0

We had a UBox delivered to our home by Yolanda. Spoke with her several times before delivery and each month got a call for renewal. Yolanda is a jewel in UHauls business.

Catherine S.  |  Overall Experience 
Rating:
5.0

Thank you for your efficiency in delivering and picking up my U-Box.

Carol Ann E.  |  Overall Experience 
Rating:
5.0

Looks like u haul ays your employees well cause they work very happy, thanks yolanda

hector p.  |  Overall Experience 
Rating:
5.0

Great place. Staff is great especially the lady that helped me. She was very friendly and helpful. I came in last minute trying to get stuff done and she was very accommodating.

Nathan T.  |  Overall Experience 
Rating:
5.0

I rented two U Boxes.The woman who delivered and picked up the boxes was prompt, skilled with the machinery, pleasant, professional and truly enjoyed her job. She provided excellent customer service.

Kira C.  |  Overall Experience 
Rating:
5.0

The Uhaul box experience exceed my expectations. Timeliness, consideration, real human interactions. Would recommend to anyone. Thank you!

Lisa M.  |  Overall Experience 
Rating:
4.0

I had cancelled this reservation through U-haul but did see the units at Janaf were clean and safe.

LYNN C.  |  Reservation 
Rating:
5.0

I've never been to this location,but the service over the phone was excellent. I had u boxes delivered. The service was excellent. The pickup was also excellent. Thanks to all.☺

John P.  |  Overall Experience 
Rating:
5.0

Alexsa was great.l

freddy b.  |  Overall Experience 
Rating:
5.0

Samantha and Alexis were very helpful and accommodating during the summer heat. They provided excellent customer service and deserve special recognition for their efforts. Thank you again!

Noella M.  |  Overall Experience 
No reviews have been submitted for this location.

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