Customer did not leave a comment.NYDIABETSABE Q.
Customer Reviews for U-Haul Moving & Storage at Janaf
Norfolk, VA 23502
(On Raby Rd behind Lowe's)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LATONYASHERRON P.
Customer did not leave a comment.Kristin V.
Customer did not leave a comment.RENEE B.
Amazing location. Clearly it was the U haul Mothership in Norfolk, VA.JAMES K.
With only one person working the desk, and several people in line waiting for service, the wait time was way too long.JOSEPHGUY M.
Customer did not leave a comment.DEBRAKIM L.
Online check in did not work. Had to wait in line to pick up rental.WILLIAM E.
Customer did not leave a comment.MARILYNVENTIA H.
Everything was fine except the line was very slow the young man took 3 people Comparing to the young lady over all I will come back or send my people.EDMUNDGREG S.
Probably the best uhaul experience to date. Great customer service!!!Stephen L.
Truck needs to be aligned. Terrible shacking on interstate.JUAQUITARENAE S.
Customer did not leave a comment.PHILIPANDREW STE W.
Customer did not leave a comment.ANGELALAURA A.
Customer did not leave a comment.Tom C.
Good serviceRAMON P.
Never disappointed when I use this location ðŸ‘ðŸ½ðŸ‘ðŸ½ðŸ‘ðŸ½ðŸ‘ðŸ½ðŸ‘ðŸ½ðŸ‘ðŸ½PAMELADARNELLE L.
Customer did not leave a comment.ADRIENNEGAYLE J.
Improve customer service by hiring professional and knowledgeable individuals. Laziness and carelessness resulted in losing me as a customer.MARIO M.
The customer service was not. The salesman's was very uninterested in helping assisting on guidance for detaching the tow and car. After the night I had in GA to get to VA and have him treat me as if I asked him to pay for my services was down right upsetting to me and my son. I'm really not sure if I'll have confidence in renting again from uhaul after this tramatic situation.Ailisha P.
Great experience! Unless you are providing free rentals (just kidding); can't think of anything!MICHELLEALLEN S.
Customer did not leave a comment.REBECCA W.
Customer did not leave a comment.Natisha W.
Stated to the associate that the vehicle had not been cleaned and how bad the ride was.MELINDA D.
Customer did not leave a comment.lutricia S. | Overall Experience
All the personnel working were very friendly helpful. smooth in and out. Very good serviceCLARENCEWATSON L.
Customer did not leave a comment.JIMMEY S.
Customer did not leave a comment.RICHARDENNIS B.
Bathroom was filthy. No toilet paper or paper towels. The male staff member was belligerent, obnoxious, and rude. The female staff member was extremely helpful. The manager needs more than three staff members working as they could not handle the load of customers.Justin V. | First Impressions
Customer did not leave a comment.MARIAHASHAY O.
Waiting on a rep to assist you when you come into the businessMICHELEANTIONETT S.
Uhaul did not have the equipment I needed at one location. I had to go to this location for the truck and another for the trailer. Luckily it was just down the road but still had to waste time going to a second location when everything should have been at one location. Doesn't seem as good customer support.LINDER L.
Rental went smoothly.JOHNHUGH Q.
Customer did not leave a comment.DANIELP B.
Customer did not leave a comment.BENJAMINMATTHEW S.
Customer did not leave a comment.CADIASE D.
Customer did not leave a comment.GEOFFREYDUNCAN W.
Always great serviceDWIGHTARTHUR D.
Customer did not leave a comment.DARRELLTARRELL B.
Customer did not leave a comment.Johnmichael J.
I reserved the car hauler at Portsmouth location and got emails and messages saying I had to go to norfolk to pickup at two different locations had to call multiple times to figure out where I had to go.I just don't understand why I can pick a location close to my house only to have to go further away to pick up what I need,also drove by the uhaul where I reserved the trailer and it was In The parking lot so I really don't understand what happened but was disappointed at having to travel further away to get what I needed the people were fine and helpful but just don't understand the whole fiasco and like I said was very disappointed being able to pick where I wanted to pickup and told to go somewhere else and a trailer I could have used was there not to happy with thatDAVIDSCOTT O.
Customer did not leave a comment.HOLLYMARTIN C.
Customer did not leave a comment.OLENA H.
Customer did not leave a comment.James P.
The sales lady did a great jobCHARLESLINWOOD C.
the employees were very polite and helpful. a positive experience at both u haul locations.Richard H.
Customer did not leave a comment.TOMMYDELP K.
My appt for pick up was 630. Showed up and waited 20 minutes for an employee. When an employee showed up stopped working with me to finish up someone else. After all was said and done was there for over an hour for a trailer. Then the trailer I got the straps were frayed. Also I put in a location for pick up across the street from my house for pick up 2 weeks in advance and the day before pick up moved it 30 min down the road. What's the point of a pick up location and appt if neither are honoredDaniel B.
Service the vehicle .....,,,burnt. A lot of gas.Letonia L.
Customer did not leave a comment.Carla J.
Customer did not leave a comment.lutricia S. | First Impressions
Self check-in/out is great. Staff are very professional.ROBERTO M.
Overall U Haul number oneVANESSAD T.
Customer did not leave a comment.KEVINJEVONNE G.
Customer did not leave a comment.Vignesh K.
I think you did your job...not any better or any worse than other uhauls that I have used.RICKIEANNETTE S.
The battery stopped holding a charge as soon as it left the lot, it had to be jumped every time it was turned off. Also, the page on the website to mobile turn in the truck broke whenever i tried to submit. It says the webpage ran out of memory.ROBERTE B.
Customer did not leave a comment.RICHARD JAMES C.
Customer did not leave a comment.Tina W.
I rented a 26' truck over a month before my move. The DAY OF my move, my pickup location was changed TWICE. Then when my pickup was moved to the second new location, I was DOWNGRADED from a 26' to a 20' WITHOUT any warning. There was not another 26' U-Haul in the STATE and I was forced to leave a LOT of my belongings at my old house since it was a 4 hour ONE WAY MOVE. I am so appalled at U-Haul and their treatment of paying customers like myself. I will NEVER use U-Haul again and will tell everyone I know that they changed my reservation without my permission and ended up costing me a LOT of personal items that were important to me.MariJo S.
Check air pressure in tiresWALTERLEE B.
Customer did not leave a comment.KADIJAHLATOYA B.
Customer did not leave a comment.DONALDPAUL B.
Customer did not leave a comment.Patrice S.
Staff is friendly and helpfulJames S.
Customer did not leave a comment.Nick S.
Think you need more 6x12 trailers. I had to drive 40 miles/ 80 miles round trip to get one. Employees at pick up and drop off sites were efficient and personableDan D.
Customer did not leave a comment.James L.
Hire someone who knows how to repair trailer lights. Wrapping a bare wire around the hitch does not make a viable ground.ALBERT E.
Stephanie was extremely rude to my wife and me. I've served in the Navy for 36 years my wife 22 years Army. We simply wanted to rent a uhaul trailer. Stephanie ruined our day and our rental experience. Simply rude and unprofessional.Amelia C.
Customer did not leave a comment.JACKIE D.
I paid initial amount and they end up charging me more money which I was not expecting â—ï¸â—ï¸FAITHKWAMBOKA N.
Customer did not leave a comment.Priscilla B.
Easier online return. I keep my phone set @ "high accuracy" due to my job, had also "allowed" location access to U-Haul.com but could not have my location determined. I've yet to see the final bill, but I'm expecting for it to be returned on time as there was staff leaving to go home for the day as I returned the truck. One staff member even suggested that I just out the keys in the box because the online dropoff process was not user friendly. Aside from that, I have nothing but good to say. The quality & standards of U-Haul have vastly improved since my last experience in 2007. I hope this review helps out & shows my gratitude as to the professionalism & integrity of both your staff & fleet standards.KELLYLYNN C.
I really did not have a great experience. I called and reserved it over the phone. For 2 days and to return it to the same location. When I dropped it off they said I was supposed to leave it in Carolina. So for 2 days it cost me over $300. And the gentleman was rude and short. And said that that's the way it was set up over the phone and should have paid better attention. Never againJANINEMICHELLE T.
Customer did not leave a comment.JUSTINMICHAEL B.
Customer service sucks doesn't want to accommodate customer 15 minutes prior closing even customer was told by a regional store management.GARRY G.
Friendly staff at counter. Short wait time. Got me on the road quickly and I appreciated it. Thanks!Cornelius R.
Customer did not leave a comment.KENNETHPHILLIP F.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.DONALDRICHARD D.
I didn't have wiring for trailer hitch and the associate called two other locations to schedule them to install for me. So thankful for her doing that. I can't remember her name but kudos to her for helping me.Tabitha P.
Great customer service!!!Gwendolyn M.
Customer did not leave a comment.JENNIFERLEE MICH M.
Customer did not leave a comment.DANIELBRUCE M.
I rented the uhaul truck a hour before you all closed but I q's not able to use it due to my niece having covid symptoms. Was only maybe 2 miles added to the truckMAISHAANIKA SPAI H.
Very friendly staff. Helped me out big time.WILLIAMJOHN JOSE M.
Management was very rude and forceful about charging my card for an incident I was told was more than ok to do by a customer rep. This is not my first unpleasant experience with Uhaul management. I believe because most of these uhauls are privately owned, the service offered by the managers (most times they are the owners) is piss-pot poor.AARONNKRUMAH C.
Customer did not leave a comment.TONESHIALYNNE B.
The individual that took care of me did a great job. The equipment performed just as it should. I personally didn't like the location due how tight the area is. I think the layout of the parking lot needs to be changed to be more efficient and increase visibility. That will help with the parking and organization.MATTHEWDEAN F.
Customer did not leave a comment.CHADALLEN B.
Service was great!OCTAVIOUSD H.
Customer did not leave a comment.DOROTHYVIRGINIA C.
Swept and folded blankets neatly yet revived NO $25 dollar discount on return as stated inside back of truck. Also did not click on the choice of (2) dolly, did not even use them.Michelle F.
Customer did not leave a comment.R Scott M.
Nate, the customer service who checked me out had an attitude and was very rude to me due to difficulty with changing the led lights due to dimness of left light.Jerekia K.
More workers so that the customers are not being rushed.BREANNATERRELL G.
Customer did not leave a comment.LEMUELEZRA A.
Staff was rude from the start. Walked in and was brushed aside, then was charged the cleaning fee after I mentioned I had pictures of the truck when I got it. I wiped it with Clorox wipes and cleaned the mess I made. I'm not responsible for the build up of dirt and leaves that truck collected in the 16000 miles before I picked it up. Kept trying to explain the charge and was not understanding. I have pictures. I have proof. I didn't wreak havoc in 1200 miles. Never using again.Delana R.
Customer did not leave a comment.GINALUREE T.
Communication was horrible with this store. Never once told us when a payment was missed because we received a new card number until we went to move everything out.Anthony M. | Overall Experience
Customer did not leave a comment.JOHN S. | Overall Experience
I had mouse poop everywhere and even found a couple roaches as we was removing our items. The after i did leave the unit i received many more emails that i was pass due. Which i wasn't very poorly ran locationRobert C. | Overall Experience
experience was fine but the day I put the lock on the unit, there were no unit #s as the units had been painted. the rep assured the unit #s will be replaced quickly. hope that is so.Charles B. | First Impressions
My son have one from you it is his name But I pay the bill for it just in his nameAaron W. | First Impressions
I will use this facility again when I return home. Thankspaul w. | Overall Experience
One way tow went great. Hope to use again on return trip. Thanks!paul w. | First Impressions
Gave a lot of money renting out the unit but could not get a refund on unused days after paying the last months payment. Paid 08 AUG and closed the unit 26 AUG. Got $0.00 back. What a rip off.Eric J. | Overall Experience
Customer did not leave a comment.April D. | First Impressions
Nice place to go cause they are very convent. Trucks and storage is very clean. Daughter is getting ready to move and she is going U-Haul....happy with U-Haul...🤗🤗🤗🤗😊😊Nannette C. | First Impressions
Customer did not leave a comment.KESHAMONIQUE G. | First Impressions
Customer did not leave a comment.TANNER C. | Online Move In
Customer did not leave a comment.Lorraine M. | Overall Experience
Both representatives that assisted me were more than helpful. They both provided over the top exceptional service. I really appreciated all the assistance they provided with excellent professionalism.CHAD K. | First Impressions
Steve the manager was so grateful to help me with the time I was with Uhaul. I went back on my agreement and failed to pay as agreed. So, I thank him for how he allowed me to continue and not auction my storage off.Tamara Y. | Overall Experience
Customer did not leave a comment.DANA S. | First Impressions
The only thing I didn't like was that I autopayed and I was only there three days and they wouldn't give me a refund for the rest of the month knowing that they will rent the same space the next day and will be paid twice for the same monthMargaret H. | Overall Experience
I was first directed to Monticello location. Elevator was not working! Staff worked diligently to find a location on Raby Rd. Staff at both locations were professional, courteous and very helpful.Barbara D. | First Impressions
Comments would to extensive for this formatjohn e. | Overall Experience
I still need to leave hereVICTOR A. | First Impressions
ThanksLESLEY T. | Overall Experience
The staff and their professionalism was awesome. Seeming to be short staff the waiting time was fast.Antoine C. | Overall Experience
The m you!Joyce S. | Overall Experience
Was able to go from a 10 x 15 to a 10 x20 storage unit at no extra charge. Stephen is very friendly and knowledgeable. Will use againMichael B. | First Impressions
Staff was very friendly and extremely helpful.Chris S. | Overall Experience
The I-Haul was pick up at New Jersey . As we were on are way to Virginia we had pull in to store and I open the glove department to check The paper work on the truck and found marijuana.Sandra A. | Overall Experience
NonePatrice J. | Overall Experience
Very good.William N. | Overall Experience
Good experience each time I've used uhaulPatrice J. | First Impressions
Yolanda delivered and picked up my Uboxes and she was an amazing person. Very kind and respectful and professional. She made this hard moving experience a little more tolerable.carol n. | Overall Experience
Your customer service at this location is excellent. The guy that waited on me was outstanding because this was my first time using U- Haul.JOYCE M. | First Impressions
Put Ryan in some U Haul comerrials. Ryan is such a friendly young man. He should be the face of UHaul.James T. | First Impressions
My Staff were EXCELLENT! The storage unit really helped us out waiting for my daughters townhouse to be completed. Alexis & her staff are lifesavers! THANK YOU!!antonio s. | Overall Experience
Great service, unlike the last uhaul location I used.Kevin S. | Overall Experience
Only drawback, there were too many broken down uhaul trucks on the property.sheila m. | Overall Experience
we received great customer service. friendly and very helpful!David B. | Overall Experience
I did not use the storage facility. My Pod was delivered to my house on time and without a hitch.Scott S. | Overall Experience
The young lady that assisted me was very friendly and helpful.Alan T. | Overall Experience
Employees of warehouse for ubox storage were excellent. I was not completely satisfied with warehouse climate, however, 2 pieces of furniture had mold beginning to grow. Glad I did not leave in uboxLisa Y. | Overall Experience
I had U-Box delivered at my door. Did not get to see your facility but gave you “yes” anyway. Your staffs were great. Prompt communication, careful placement of the U-Box. I would definitely use yourAya S. | Overall Experience
I was contacted by 3 separate people all telling me different things about the delivery of my uboxes. Scheduling delivery was difficult because they only do windows, not exact times.Natashia S. | Overall Experience
Wow Sam she is excellent at her job.Jonnie C. | First Impressions
Nora at this location was very helpful and considerate. She took the time to follow-up with us each time we had a request to make sure everything was taken care of.Karen P. | Overall Experience
Thank you guys so much!! You helped me so much with my move :)Patricia T. | Overall Experience
Disregard "no" above, we never saw the facility. Average rating given solely based upon time zones not being acknowledged, we received numerous calls prior to 6am.Dennis G. | Overall Experience
Yolanda was very nice.GARY M. | Overall Experience
Excellent friendly service. The staff went the extra mile and notified me promptly of a parcel that took a while to arrive. Thank you.Patrick H. | Overall Experience
The representative by the name of Sam, who is a female needs some additional customer service training. Her attitude is not appropriate when dealing with the publicAngela W. | Reservation
Customer service could be extremely better.. Needs ImprovementKeisha W. | Reservation
We had a UBox delivered to our home by Yolanda. Spoke with her several times before delivery and each month got a call for renewal. Yolanda is a jewel in UHauls business.Catherine S. | Overall Experience
Thank you for your efficiency in delivering and picking up my U-Box.Carol Ann E. | Overall Experience
Looks like u haul ays your employees well cause they work very happy, thanks yolandahector p. | Overall Experience
Great place. Staff is great especially the lady that helped me. She was very friendly and helpful. I came in last minute trying to get stuff done and she was very accommodating.Nathan T. | Overall Experience
I rented two U Boxes.The woman who delivered and picked up the boxes was prompt, skilled with the machinery, pleasant, professional and truly enjoyed her job. She provided excellent customer service.Kira C. | Overall Experience
The Uhaul box experience exceed my expectations. Timeliness, consideration, real human interactions. Would recommend to anyone. Thank you!Lisa M. | Overall Experience
I had cancelled this reservation through U-haul but did see the units at Janaf were clean and safe.LYNN C. | Reservation
I've never been to this location,but the service over the phone was excellent. I had u boxes delivered. The service was excellent. The pickup was also excellent. Thanks to all.☺John P. | Overall Experience
Alexsa was great.lfreddy b. | Overall Experience
Samantha and Alexis were very helpful and accommodating during the summer heat. They provided excellent customer service and deserve special recognition for their efforts. Thank you again!Noella M. | Overall Experience
Staff were absolutely amazing, would give 500 stars if I could. I think they need a promotion!Brandon V. | Overall Experience
Only downside was the call center who picked up the call when I thought I was being answered by the actual store. The lady misinformed me, and I had to make a wasted trip to the office.Stacie C. | Overall Experience
We had some issues with the Ubox service from the beginning. A lack of communication from your team, 2 hours spent on the phone. Multiple different answer from ever staff member. It was exhausting.armando r. | Overall Experience
Excellent communication when both dropping off and picking up pod. Was timely in retrieving the pod after it was filled and emptied.Craig L. | Overall Experience
Excellent servicesBeverly C. | Overall Experience
Everything went well with Grace and Yolanda, but when we hit an issue and I had to speak with Jackie Graham I was disappointed by her communication and lack of compassion and lack of service.Brittany G. | Overall Experience
Yolanda was wonderful!Christopher F. | Overall Experience
Awesome Customer Service!wendy m. | Overall Experience
I did not use your facility- My U Boxes were picked up at the Hampton facilityMeryl M. | Overall Experience
Joyenne was awesome. Extremely professional, friendly, and competent. All other staff, including Chris, were also excellent.brian d. | Overall Experience
This crew and location was helpful and professional. We'd highly recommend using their facilities as well as they moving vehicles.Jennifer L. | Overall Experience
There was some confusion between sites about my box location, but once I arrived at Raby Rd to gather it, everything was great!Cora J. | Overall Experience
All good.Juan P. | Overall Experience
All good.Juan P. | Overall Experience
I wish the staff would have told me that they reschedule my pick up when they did not pick up on original day. And why it couldn't be done the next day when I called I felt like I had the run aroundjanice l. | Overall Experience
Great managerDANNY L. | Overall Experience
Can do a little better with customer service. Not any Ryan they could only do what is within there job descriptionArthur G. | Overall Experience
Used the rental Pods. Yolanda was am awesome rep. We will definitely use this service in the future...richard s. | Overall Experience
Excellent service! Your people are knowledgeable and professional. Would recommend to family and friends.Joseph R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!