Customer Reviews for U-Haul Moving & Storage at Janaf

3061 reviews

5609 Raby Rd   Norfolk, VA 23502
(On Raby Rd behind Lowe's)

(757) 461-8274

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 461-8274

5609 Raby Rd
Norfolk, VA 23502
(On Raby Rd behind Lowe's)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

TONISHALASHAY D. 
Rating:
5.0

Jessica was very friendly and helpful!

MICHAELADRIAN H. 
Rating:
4.0

Your customer service agents were cool under pressure. there was a lot of issues with the computer system and a lot of reservations weren't showing up but your customer service agents handled all of the frustrations from the customers very well. It was good to see that the cooler mines prevailed. There were at least 10 people in line in front of me and each person seem to have an issue with their reservation but your agents remain professional and courteous and sincerely apologetic for the inconvenience . well done!!

Dwayne C. 
Rating:
1.0

Customer did not leave a comment.

TACORAT'NEK F. 
Rating:
1.0

Not charge a fuel charge when your customer fills the tank pack up to level it was when it left!!!

BRUCEALLEN C. 
Rating:
5.0

Customer did not leave a comment.

MONCHEASHANELL T. 
Rating:
4.0

Customer did not leave a comment.

GARYLAVELLE C. 
Rating:
4.0

Customer did not leave a comment.

KEVINCORNELIUS D. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE K. 
Rating:
1.0

Clean the trucks throughly & let a customer get a diff vehicle if 1 is available. Customer service sucks at this location

Danielle B. 
Rating:
1.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

everything was very easy. no hassle, no fuss. thank you for the great service. will use this service again.

PAMELAR W. 
Rating:
1.0

The manager there was unprofessional and I really will never use this facility again. How she rent the truck I had out before I turn it back in and then try to charge me 50 more dollars for no reason on a late charge and I was there 4 hours before my contract was up

REGINALDDALTON K. 
Rating:
5.0

Great service

ANTONIO B. 
Rating:
4.0

Once we found the place where the truck was available we were able to get it all done but it took a while and we had to go from one uhaul branch to another...

ALBINOMENDOZA D. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
3.0

Customer did not leave a comment.

RODERICKDEVELL G. 
Rating:
5.0

Customer did not leave a comment.

Randolph R. 
Rating:
4.0

Very good thank you

PERCYJAMES T. 
Rating:
5.0

Customer did not leave a comment.

ALLENTHOMAS B. 
Rating:
5.0

The customer service was outstanding at this location. I had no negative experiences during my visit.

JOHNNY C. 
Rating:
5.0

Customer did not leave a comment.

EARL B. 
Rating:
5.0

None

Regina W. 
Rating:
2.0

Employees need to he knowledgeable about equipment that's is and is not available i Stood at counter for 40 minutes as employee sat snd looked at iat computer i finally asked him how much longer would it br and others were in line AC in location was not working properly he finally proceeded to check me out!

KIMDIANE M. 
Rating:
5.0

Customer did not leave a comment.

TRAVISMICHAEL C. 
Rating:
5.0

Smiling Faces made my day.

JANAK P. 
Rating:
5.0

Veru nice people.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

RICKLEE T. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERANN W. 
Rating:
2.0

The Van that they give me had a cracked windshield I let them know about it before I drove off they say that they were aware of it. I didn't ask for insurance but they put it on me and said I signed up for it which I didn't Want I wasn't happy at allI drive seven miles and I had to pay 39.00 Shame Shame

Yvonne S. 
Rating:
5.0

Always great customer service

society S. 
Rating:
1.0

Service was very lie bar at this location I'll never return to it or refer anyone to this location

KEVINSHERARD C. 
Rating:
5.0

Customer did not leave a comment.

Tishawna B. 
Rating:
2.0

Very poor communicators. They didn't have our truck at pick up even after receiving a call confirming they did. At the counter it was a mystery for15 min while someone went to check. My bill was not as I reserved it with unlimited miles it was Changed To $.40 a mile. Why take online reservations if you don't honor the rate and you don't have the equipment and you won't tell me why. So frustrating. This is not my first rental. It's my 20th and last.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICKLEE T. 
Rating:
5.0

Autumn on Monticello and Chris on Taby went above and beyond to help me. Chris had 5 or 6 people wanting him or call for him or waiting in line and he was amazing. He started focused, kind, patient and professional. I was so impressed with his multitasking abilities. There was a young lady there training and she jumped right in and helped every way she could. You have amazing people working for you here in Norfolk VA.

Christy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARDENNIS B. 
Rating:
3.0

Too many rat in the unit that gets over all your things plus when it rain all my stuff got wet somethings were messed up.

apache G.  |  Overall Experience 
Rating:
5.0

you guys were great!

BRENDA MAE W. 
Rating:
5.0

Customer did not leave a comment.

ARIEL D. 
Rating:
5.0

Customer did not leave a comment.

DOROTHEAJEAN S. 
Rating:
4.0

Customer did not leave a comment.

LORRIANNMARIA S. 
Rating:
1.0

This was one of the most unorganized and chaotic rental experiences I've ever had. From the online reservation process not allowing me to extend dates due to programming bugs, to them juggling my location around and not having the trailer I reserved available, all the way to when I returned it - and having them call me 5 days after I returned the trailer asking where it was. Totally disorganized. And everyone in the store also renting was frustrated with their experience as well. Most of these uhaul locations are under staffed as it is, but it appears their inventory system is in utter chaos.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHMATTHEW JR C. 
Rating:
3.0

Customer did not leave a comment.

BETH W. 
Rating:
5.0

Customer did not leave a comment.

Lamonte J. 
Rating:
5.0

No issues at all

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

VINCENTDERRICK M. 
Rating:
5.0

Customer did not leave a comment.

KEASIALYNETTE S. 
Rating:
5.0

Customer did not leave a comment.

WILLIECHRISTIAN C. 
Rating:
5.0

Very smooth transaction, very friendly and professional staff!

CAROLYNGILLS M. 
Rating:
1.0

Disorganized and horrible communication. Charging extra for a prepaid rental but unable to clearly explain what the charge is for. The smart move insurance is incredibly expensive if you are doing a distance and need several days.

ryan A. 
Rating:
5.0

Customer did not leave a comment.

MARCOSDANIEL P. 
Rating:
5.0

Customer did not leave a comment.

LATISHA L. 
Rating:
1.0

Poor customer service. Under staffed. Employee was on phone on other company business while trying to serve me and walked off to “check something” multiple times. Items I had reserved where not available. Poor attention to detail. Contract and vehicle given to me did not match. I discovered I had the wrong vehicle listed on my contract while checking the mileage and then had to wait in line to resolve again. I drove straight to destination with no stops but yet was charged excess mileage. It seems adequate mileage would be included. Disappointing experience all around.

Jason L. 
Rating:
5.0

I had an extremely frustrating move, and the U-Haul center did amazing in helping meet me halfway and I will be sure to drive all the way out to them if I need to use a truck or something in the future. Thank you to Steve and the rest of them. Did me a real solid and my family is very happy because of it.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

TROY M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTCURTIS W. 
Rating:
4.0

When I picked up the truck and finally opened the back clearly the truck had been used to transport some sort of crazy chemicals. I'm unsure if it was chlorine, or spilt paint thinner or any other particular chemical but it did make all of us lightheaded and gave us all headaches. The truck overall was in great mechanical condition and the cab was clean. Someone should have inspected the trailer and let it air our properly. Every person I dealt with was professional and helpful. The Uhaul hotline is kind of a nightmare but that isn't uhauls fault. Value for money was excellent!

David B. 
Rating:
4.0

Customer did not leave a comment.

EDWARDEUDORE D. 
Rating:
5.0

Customer did not leave a comment.

Maurice W. 
Rating:
5.0

Great Service

RODNEYLEE L. 
Rating:
4.0

My first reservation was switched to this location because of truck availability. They called me and switched it and got me a truck 🚚 so i got my move done.

DEREK V. 
Rating:
1.0

GO WITH BUDGET VANLINES OR PENSKE OR SOMEONE ELSE. Not really this specific location, but U-Haul in general was TERRIBLE this time. We always use U-Haul whenever we are moving large furniture and this time we were moving and it was awful. First, I prepaid over $700 for our move, was locked in to pickup the truck a few miles from our apartment. Fast forward to the DAY OF pickup where I check the U-Haul app and they switched pick up location to over an hour and a half away from my home. I call the original U-Haul store and they try contacting reservations AND the other store and they couldn't get ahold of anyone. Even they were complaining about how no one answers. THEN, the lady tells me there's nothing she can do that she doesn't even have a truck for me she's not sure why they would have moved my reservation. So I call the 800 number, after 45 minutes I finally get ahold of someone (mind you the automated system says 5-10 min wait) and the guy was awesome. Told me he saw our reservation and was so sorry this happened and not to worry, he was putting us through to someone who would find us a truck on this side of the water (we live on a peninsula). Get to the next lady and she tells me there are no trucks available on this side of the water and she's so sorry. She gives us 60 extra miles (to cover the travel from the U-Haul store to our home) and gives us an extra day to unpack. THENNNN we get to the U-Haul store an hour and a half away and our truck doesn't start 😂 wait in line for another 30 minutes, the guy goes and gets it started and brings it out front. Then they forgot our dollies. Then we go back in and grab them. We get to our house and our appliance dolly is chewed all up, the sliders to help you go down stairs weren't even functional. Honestly, I have a 10 month old baby. To keep her in the car for 3 hours to pick up a damn U-Haul that I purposely booked in advance to avoid this, and then proceed to take her on a 7 hour drive to our new home is a little ridiculous. The fact that you can't get ahold of anyone is bs. And the fact that the best U-Haul offered to do was give us 60 free miles after the freaking run around they gave us on the DAY OF OUR MOVE - literally 4 hours before, is insane. Like at least reimburse us 25% or something for all the crap we dealt with. Basically, we are done with uhaul. Go to budgets website sit on there page for about 10 minutes without checking out and booking and they'll offer you a 25% discount code. You're welcome, I just saved you from a crapshoot.

MACKENZIELYNNE B. 
Rating:
3.0

Organization and a clean vehicle. I was given the truck and the back door was not secure it came up while I was driving home.

kena G. 
Rating:
2.0

N/A

SHARATHKUMAR P. 
Rating:
3.0

Too few workers to handle the amount of customers. Returning the trailer the U-Haul “return entrance” was blocked!!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Emily T. 
Rating:
1.0

We reserved a 26 foot truck and we're only provided a 20 foot truck. All of our stuff did not fit in the 20 foot truck

WESLEYTHOMAS S. 
Rating:
1.0

Staff was courteous and attentive. However, I was supposed to pick up 2 U-Box containers and they were not accessible. The containers are not in the same location. One box was inaccessible because a door was damaged and the other box was never sent to the location. I was told that someone would call me the next week when the door was repaired and my other container arrived at the pick up location. I never received a return call. When I called back, the agent had trouble locating one box and was unsure if the other box was accessible. In the meantime, I have been charged for another month's rent for each container; and I still have no resolution as to when and where I can retrieve my belongings from the U-Box containers.

CHARLENEJEFFERSO G. 
Rating:
5.0

Customer did not leave a comment.

ALVARORAMIRO C. 
Rating:
3.0

Didn't have appliance dolly.

KENNETHLEONARD P. 
Rating:
4.0

Nothing really. Checking in online saved a bunch of time.

Michael Z. 
Rating:
4.0

I did not get a call from Uhaul re pick up site and the site was much further than I had anticipated

Gayatri K. 
Rating:
2.0

Location was fine and clean and easy to locate. Employees were less than helpful

Hugh B. 
Rating:
4.0

Truck was not clean But was well marked with damages prior to my renting.

Sally N. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY K. 
Rating:
4.0

Customer did not leave a comment.

ROBERTSTEPHEN A. 
Rating:
4.0

Nothing - a good experience.

JANEANITA C. 
Rating:
5.0

Quick efficient service. Even returned the truck for me though I did it through the app.

DeAmina C. 
Rating:
4.0

Customer did not leave a comment.

LARRYDARNELL P. 
Rating:
5.0

Customer did not leave a comment.

DONALDPAUL D. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

CHATAYLEE E. 
Rating:
2.0

Did not have the 6x12 I reserved nor 12 furniture pads. Had to take a 4x8 trailer with used furniture pads . Only one person was working at this location.

Kent H. 
Rating:
5.0

Great customer service!

JOHNNIE K. 
Rating:
4.0

The first auto trailer i was given was deplorable. Many parts needed to be replaced that was tore up or no longer working. After taking an hour to getting my car on and strapped in. Strap too short. The rep.. gave me another trailer.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTA T. 
Rating:
5.0

Please keep being customer-centered, willing to accommodate in challenging situations.

ARTHURLEONARD S. 
Rating:
1.0

This was 20 minutes away from where i had asked to be and through a toll. the 50 extra miles I was given did not justify/make up for that and none of the staff seemed to be on the same page about where my truck that they had just cleaned within the hour since so I was running around the parking lot for the main building and an additional parking lot across the street for 10 minutes only to find out it was hidden behind the building out of my reach even though I said I wanted to do mobile pickup

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

marisol S. 
Rating:
5.0

My original location was in the Janaff shopping complex. It was closed for unexplained reasons. Fortunately, u-haul moved my reservation to Raby Rd.

WILLIAMFORREST L. 
Rating:
5.0

Only stay open on weekends until 8pm😂

Laverne J. 
Rating:
3.0

Customer did not leave a comment.

ALISHA M.  |  Overall Experience 
Rating:
3.0

Not this location but at the location on Magic Hollow Blvd in Virginia Beach tell them to not give reservations away. It took me 5 days to move instead of one. Had people lined up and they rented my u haul to someone else. Couldn't get another one the size I needed until 230 pm instead of at 9 am. We ended up moving by ourselves. I am a 69 year female. So basically my daughter did all the loading and unloading.

HEATHERLYNE B. 
Rating:
5.0

Customer did not leave a comment.

BRIANDAVID K. 
Rating:
3.0

I should receive a discount, since my truck had not been cleaned and the movers ordered through your website, quit on me. I would like to say that the employee who checked me in and the other who took my telephone call, were both excellent.

LAKESHACHANEL G. 
Rating:
5.0

Nothing 1st class place.

James B. 
Rating:
5.0

Customer did not leave a comment.

TRACYLEIGH W. 
Rating:
5.0

Customer did not leave a comment.

VICKYCUFFEE B. 
Rating:
5.0

I received excellent customer service at this location! If I have to rent again it will definitely be from here!!

JERRYWAYNE B. 
Rating:
5.0

I like the fact that the storage unit was the exact same as the truck that I rented it

Christopher S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara H.  |  Overall Experience 
Rating:
5.0

Awesome storage company.

JOYCE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lutricia S.  |  Overall Experience 
Rating:
2.0

Bathroom was filthy. No toilet paper or paper towels. The male staff member was belligerent, obnoxious, and rude. The female staff member was extremely helpful. The manager needs more than three staff members working as they could not handle the load of customers.

Justin V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lutricia S.  |  First Impressions 
Rating:
2.0

Communication was horrible with this store. Never once told us when a payment was missed because we received a new card number until we went to move everything out.

Anthony M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN S.  |  Overall Experience 
Rating:
1.0

I had mouse poop everywhere and even found a couple roaches as we was removing our items. The after i did leave the unit i received many more emails that i was pass due. Which i wasn't very poorly ran location

Robert C.  |  Overall Experience 
Rating:
5.0

experience was fine but the day I put the lock on the unit, there were no unit #s as the units had been painted. the rep assured the unit #s will be replaced quickly. hope that is so.

Charles B.  |  First Impressions 
Rating:
4.0

My son have one from you it is his name But I pay the bill for it just in his name

Aaron W.  |  First Impressions 
Rating:
5.0

I will use this facility again when I return home. Thanks

paul w.  |  Overall Experience 
Rating:
5.0

One way tow went great. Hope to use again on return trip. Thanks!

paul w.  |  First Impressions 
Rating:
2.0

Gave a lot of money renting out the unit but could not get a refund on unused days after paying the last months payment. Paid 08 AUG and closed the unit 26 AUG. Got $0.00 back. What a rip off.

Eric J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April D.  |  First Impressions 
Rating:
5.0

Nice place to go cause they are very convent. Trucks and storage is very clean. Daughter is getting ready to move and she is going U-Haul....happy with U-Haul...🤗🤗🤗🤗😊😊

Nannette C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KESHAMONIQUE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TANNER C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lorraine M.  |  Overall Experience 
Rating:
5.0

Both representatives that assisted me were more than helpful. They both provided over the top exceptional service. I really appreciated all the assistance they provided with excellent professionalism.

CHAD K.  |  First Impressions 
Rating:
5.0

Steve the manager was so grateful to help me with the time I was with Uhaul. I went back on my agreement and failed to pay as agreed. So, I thank him for how he allowed me to continue and not auction my storage off.

Tamara Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA S.  |  First Impressions 
Rating:
3.0

The only thing I didn't like was that I autopayed and I was only there three days and they wouldn't give me a refund for the rest of the month knowing that they will rent the same space the next day and will be paid twice for the same month

Margaret H.  |  Overall Experience 
Rating:
5.0

I was first directed to Monticello location. Elevator was not working! Staff worked diligently to find a location on Raby Rd. Staff at both locations were professional, courteous and very helpful.

Barbara D.  |  First Impressions 
Rating:
2.0

Comments would to extensive for this format

john e.  |  Overall Experience 
Rating:
3.0

I still need to leave here

VICTOR A.  |  First Impressions 
Rating:
5.0

Thanks

LESLEY T.  |  Overall Experience 
Rating:
5.0

The staff and their professionalism was awesome. Seeming to be short staff the waiting time was fast.

Antoine C.  |  Overall Experience 
Rating:
5.0

The m you!

Joyce S.  |  Overall Experience 
Rating:
5.0

Was able to go from a 10 x 15 to a 10 x20 storage unit at no extra charge. Stephen is very friendly and knowledgeable. Will use again

Michael B.  |  First Impressions 
Rating:
5.0

Staff was very friendly and extremely helpful.

Chris S.  |  Overall Experience 
Rating:
5.0

Your customer service at this location is excellent. The guy that waited on me was outstanding because this was my first time using U- Haul.

JOYCE M.  |  First Impressions 
Rating:
1.0

The representative by the name of Sam, who is a female needs some additional customer service training. Her attitude is not appropriate when dealing with the public

Angela W.  |  Reservation 
Rating:
2.0

Customer service could be extremely better.. Needs Improvement

Keisha W.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top