Customer Reviews for U-Haul Moving & Storage at Janaf

3,136 reviews

5609 Raby Rd   Norfolk, VA 23502
(On Raby Rd behind Lowe's)

(757) 461-8274

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 461-8274

5609 Raby Rd
Norfolk, VA 23502
(On Raby Rd behind Lowe's)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

SARAHELIZABETH J. 
Rating:
5.0

No Issues.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

anthony G. 
Rating:
5.0

Professional and responsive

BOSMEDRICK T. 
Rating:
5.0

Need more guys behind the counter. Understaffed for the level of customers present. Roland, the guy hooking everything up, was doing an outstanding job and was indispensable to getting me hooked up and on the road. I couldn't have done it without him. Thanks!

KEVIN S. 
Rating:
2.0

The storage unit had rats that destroyed many items and dedicated on much of our items so we either deep cleaned everything or through away many cloth items that were a health risk. Staff was very friendly and helpful.

marshall k.  |  Overall Experience 
Rating:
1.0

The storage unit had rats that destroyed many items and dedicated on much of our items so we either deep cleaned everything or through away many cloth items that were a health risk.

marshall k.  |  Overall Experience 
Rating:
5.0

Very polite and efficient.

JOANNER B. 
Rating:
5.0

Great customer service and great truck! It was very pleasant and easily done!!

WILLIAMLAURIE R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD O. 
Rating:
5.0

Customer did not leave a comment.

JUHNARI D. 
Rating:
5.0

Good morning. My name is Thomas King phone number (757) 944-3466. I have been using u-hual almost weekly since January of this year. It has been great!!! Great service from several stores that I use. The only problem I had is on this rental. I was charged for insurance but I didn't request it. I never do. How do I go about getting a refund?

THOMASLEE K. 
Rating:
5.0

Customer did not leave a comment.

DINORICARDO C. 
Rating:
5.0

Very clean uhaul and the process was smooth for pick up

Sabria J. 
Rating:
3.0

Truck AC did not work, very old and extremely bumpy, smelled horrible.

NAFTALI S. 
Rating:
5.0

Customer did not leave a comment.

CHARLESPATTON W. 
Rating:
4.0

Easy checkout process.

RICHARDROLAND W. 
Rating:
3.0

Customer did not leave a comment.

SHARIKAYE S. 
Rating:
5.0

Computer was a little slow. Service was good.

CAROLYNANITA L. 
Rating:
5.0

Customer did not leave a comment.

NAKITAD F. 
Rating:
2.0

Customer did not leave a comment.

ANDREWCHRISTOPHER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON Y. 
Rating:
5.0

Bernice is awesome. Give her a raise. She was extremely helpful

G.G. C. 
Rating:
5.0

Friendly and professional service. In and out quick on pickup and drop off.

DENNISBRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Juan E. 
Rating:
1.0

More than one person running the counter. Better customer service.

Lorielee J. 
Rating:
5.0

Just need to really check to make sure that the person has return the equipment or truck before calling the person to fine out what time are you going to return the item

NADINEBOULDIN T. 
Rating:
3.0

Customer service is fantastic here. Only recommend doing something about the rats and leaks in storage.

marshall K. 
Rating:
3.0

I had reserved a storage unit at this location but when I arrived there was no storage available! And was told that U-Haul usually overbooked storage units there and that I would have to find a storage unit somewhere else! Not happy!!!

Judson B. 
Rating:
5.0

Customer did not leave a comment.

DANCHRISTOPHER G. 
Rating:
3.0

Customer did not leave a comment.

CAROLYNGILLS M. 
Rating:
4.0

I did get the car with 20/ less than full and I return in Full and no one call me for any credit until now I put more than 25 extra

HESHAMABDELRADY H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRASAVAGE E. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEDENISE O. 
Rating:
4.0

Nothing I can think of. My experience was great. Was in & out on both the pick up & drop off of the truck.

SEANCHATTANA J. 
Rating:
5.0

Customer did not leave a comment.

HOWARDGEORGE B. 
Rating:
4.0

Wasn't the location I requested but it was ok. A little farther.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

RALPH T. 
Rating:
3.0

The staff was not super friendly, but they got the job done!

Mariah M. 
Rating:
5.0

Customer did not leave a comment.

JAMESHERBERT C. 
Rating:
5.0

Only complaint was I paid for a dolly and didn't receive one.

LeighAnn H. 
Rating:
5.0

Everything was good

Roberto A. 
Rating:
5.0

7am. Truck was ready and team was on top of things. Thanks.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Nestor V. 
Rating:
1.0

The Uhaul experience as a whole was awful. I didn't even find a place to move yet but I took my items and place them in another storage facility because I refuse to give uhaul another penny. They inconvenience me twice before I even place my items on site they couldn't find my ubox and did not care at all. They put my ubox up before I even finished packing it because there store did not have the orange covers to go on them (not my fault) so I had to take off of work to pack my ubox for a second day. Then the day (8/17/2021) I went to remove my items I talk to the uhaul customer rep and I told her I would like for my box to be pulled by 830am when I arrived around 11am they still had not pull my box down and I had to wait another 30 minutes for them to pull it, Major inconvenience. I was told I had until 645pm to get my items out the ubox then they would be putting it back in the warehouse. The girl in the store asked me if I could let her know when I was finished and I agreed. I did about 3 trips back in forth in my car then decided to stop and wait a few until some friends got off to help me move the big items. I returned about 5-515pm and they had yet again put my box up. Not just inconvenience me this time but the people who took time out their day to help and the associate had the nerve to ask me if I could come back tomorrow I couldn't believe it. I was told I had until 6:45pm to remove my things and then was asked if I could let them know when I was leaving. It wasn't 6:45pm nor did I let them know I was finished so I was not sure why they took it upon themselves to return it to the storage then try to act like I'm inconveniencing them because I want my items. I will never recommend U-Haul the Ubox is definitely a good ideal but the U-Haul company sucks. At $106.00 definitely not worth all the loops you got to jump through.

Shanell G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMBILLY H. 
Rating:
5.0

Customer did not leave a comment.

BRANDONJAMES B. 
Rating:
2.0

The truck smelled like piss, it was given to us dirty

Alexander B. 
Rating:
5.0

We dropped off the truck, took a picture of the instructions on the door to return on line. Went home, started the procedure for returning the truck. Realized we had to go back to the location, so we did. We had dropped the keys and locked the truck so we couldn't take the necessary pictures, so it would not allow us to return on line. After an hour, we gave up. NOT EVERYBODY is computer savvy and can do that. We, I guess are one of those people.

BARRYLEE D. 
Rating:
4.0

Cost per mile is way too high if you have to travel.

WILBURFRANK T. 
Rating:
4.0

It's nothing to do with the location, but uhaul as a whole needs to revamp their check in/out procedures. During my pickup I needed to input a contact that uhaul can reach out to. I gave my wife's phone number and then got a message saying she didn't answer and I have to start my whole check out process on the app again. I was easily 10 minutes into the check out. Needless to say I will not be using the pointless app anymore. I still had to go inside and get the keys!

Luke C. 
Rating:
4.0

Truck was clean inside but the outside could have been sprayed.

DAPHNEGABRIELLE H. 
Rating:
4.0

I was charged $44 even though the receipt says $30

Lajoi K. 
Rating:
4.0

please try making the check out process faster.

ARTHURL F. 
Rating:
4.0

Customer did not leave a comment.

MONDRECUSDASAUN G. 
Rating:
5.0

Customer did not leave a comment.

RICHARDDALE E. 
Rating:
3.0

Have more Vans

SHANNONDERYLL D. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

Continue with the great work. Both employees were spot on delivery of great service

CHRISTOPHERJOSEP B. 
Rating:
1.0

I am being charged for a storage room I do not have. I have called this Virginia location directly. I have called go uhaul 800 number. I was told someone would call me back on both numbers. I have not been called. It is the second month that I have had to call about charges that need to be reversed. I wait on hold for hour and get no where. Frustrated.

Debra S. 
Rating:
3.0

Truck was horrible mechanically. Customer service was average.

ALICIAMARIE C. 
Rating:
1.0

U-Haul has the absolute worst customer service. This whole rental experience was terrible. The manager damaged the u-box and broke the trailer. Didn't realize it until we filled the box. Had to wait several hours for a new box to be delivered so we could unload and reload our items. Made a formal complaint with U-Haul corporate office and was promised a phone call within 3 days from the manager. No call. Not surprised. Before our next rent was due we picked up boxes and returned them empty. Was charged for another month even though we no longer have the boxes any longer.

Leeanne P. 
Rating:
5.0

Very good service I was very happy with your employees

Cathy C. 
Rating:
3.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

The Raby Road store was my emergency backup. I reserved the trailer initially at the BP station on 22nd street 2 weeks prior to the date I needed it. I saw the trailer sitting at BP the entire 2 weeks. 3 hours prior to my scheduled pickup time, the trailer was rented and then not returned in time for my pickup. In fact, it was not returned at all. I had to scramble to find another trailer on my own. The BP was no help. This screw up on your part caused me great stress and significant lost time for the entire weekend. Not sure if I will ever feel confident in your reservation system ever again.

MATTHEW B. 
Rating:
3.0

Customer did not leave a comment.

COLUMBUSNATHANIE M. 
Rating:
5.0

Customer did not leave a comment.

BRIANEDWARD D. 
Rating:
5.0

Email receipt has not yet been received. I expect to get that for my tax records soon…

BRADFORD S. 
Rating:
1.0

Honestly probably some of the worst customers service I’ve had. I wait for an hour and a half for him to help put a lock on my unit the lock he didn’t tell me I had to by when I came in 10am that morning as well as he didn’t give me the lock to lock up our truck. I had to come in a second time to get everything I needed and waited over an hour for something as simple as lock. I called earlier in the day to see if it was okay to park our uhaul there overnight which he agreed we got there and he gave us a spot then walked away came back two minutes later and said actually don’t park here they’ll steal parts off the truck and told us to park at Walmart even though he parked us surrounded by trucks and we called ahead to approve. End up being late to work when there was a 2 hour window; didn’t have anything I needed for the units; as well as the guy just being unhelpful

JADEIYANA B.  |  First Impressions 
Rating:
5.0

Customer service was outstanding highly recommend this location.

JESSICANICOLE N. 
Rating:
5.0

The staff was friendly and professional. They made the process of renting a cargo van enjoyable.

HOMERISRAEL S. 
Rating:
3.0

Update the website on what equipment you have available I reserved two dollys and they didn't have any.

JADAEVETTE M. 
Rating:
3.0

The truck given to me for use was subpar. The air conditioner didn't work and the truck drove as if it would stall out throughout our time with the truck. Very disappointed.

tasha W. 
Rating:
2.0

Customer did not leave a comment.

TONISHALASHAY D. 
Rating:
5.0

Jessica was very friendly and helpful!

MICHAELADRIAN H. 
Rating:
4.0

Your customer service agents were cool under pressure. there was a lot of issues with the computer system and a lot of reservations weren't showing up but your customer service agents handled all of the frustrations from the customers very well. It was good to see that the cooler mines prevailed. There were at least 10 people in line in front of me and each person seem to have an issue with their reservation but your agents remain professional and courteous and sincerely apologetic for the inconvenience . well done!!

Dwayne C. 
Rating:
1.0

Customer did not leave a comment.

TACORAT'NEK F. 
Rating:
1.0

Not charge a fuel charge when your customer fills the tank pack up to level it was when it left!!!

BRUCEALLEN C. 
Rating:
5.0

Customer did not leave a comment.

MONCHEASHANELL T. 
Rating:
4.0

Customer did not leave a comment.

GARYLAVELLE C. 
Rating:
4.0

Customer did not leave a comment.

KEVINCORNELIUS D. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE K. 
Rating:
1.0

Clean the trucks throughly & let a customer get a diff vehicle if 1 is available. Customer service sucks at this location

Danielle B. 
Rating:
1.0

Item was on back order. I was told the night before my appointment and no sooner. I was told I would be called that week, never got a call. I had to continue calling back for over a month before I heard anything. Eventually they told me I cancelled it (I did not) and they had the part for a week. No call no voicemail. Then when I scheduled the appointment they said it would take an hour. It took three. This was the worst experience I've ever had.

Michelle R. 
Rating:
5.0

everything was very easy. no hassle, no fuss. thank you for the great service. will use this service again.

PAMELAR W. 
Rating:
1.0

The manager there was unprofessional and I really will never use this facility again. How she rent the truck I had out before I turn it back in and then try to charge me 50 more dollars for no reason on a late charge and I was there 4 hours before my contract was up

REGINALDDALTON K. 
Rating:
5.0

Great service

ANTONIO B. 
Rating:
4.0

Once we found the place where the truck was available we were able to get it all done but it took a while and we had to go from one uhaul branch to another...

ALBINOMENDOZA D. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
3.0

Customer did not leave a comment.

RODERICKDEVELL G. 
Rating:
5.0

Customer did not leave a comment.

Randolph R. 
Rating:
4.0

Very good thank you

PERCYJAMES T. 
Rating:
5.0

Customer did not leave a comment.

ALLENTHOMAS B. 
Rating:
5.0

The customer service was outstanding at this location. I had no negative experiences during my visit.

JOHNNY C. 
Rating:
5.0

Customer did not leave a comment.

EARL B. 
Rating:
5.0

None

Regina W. 
Rating:
2.0

Employees need to he knowledgeable about equipment that's is and is not available i Stood at counter for 40 minutes as employee sat snd looked at iat computer i finally asked him how much longer would it br and others were in line AC in location was not working properly he finally proceeded to check me out!

KIMDIANE M. 
Rating:
5.0

Customer did not leave a comment.

TRAVISMICHAEL C. 
Rating:
5.0

Smiling Faces made my day.

JANAK P. 
Rating:
5.0

Veru nice people.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

RICKLEE T. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERANN W. 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
5.0

Autumn on Monticello and Chris on Taby went above and beyond to help me. Chris had 5 or 6 people wanting him or call for him or waiting in line and he was amazing. He started focused, kind, patient and professional. I was so impressed with his multitasking abilities. There was a young lady there training and she jumped right in and helped every way she could. You have amazing people working for you here in Norfolk VA.

Christy S.  |  First Impressions 
Rating:
3.0

Too many rat in the unit that gets over all your things plus when it rain all my stuff got wet somethings were messed up.

apache G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALISHA M.  |  Overall Experience 
Rating:
5.0

I like the fact that the storage unit was the exact same as the truck that I rented it

Christopher S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara H.  |  Overall Experience 
Rating:
5.0

Awesome storage company.

JOYCE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lutricia S.  |  Overall Experience 
Rating:
2.0

Bathroom was filthy. No toilet paper or paper towels. The male staff member was belligerent, obnoxious, and rude. The female staff member was extremely helpful. The manager needs more than three staff members working as they could not handle the load of customers.

Justin V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lutricia S.  |  First Impressions 
Rating:
2.0

Communication was horrible with this store. Never once told us when a payment was missed because we received a new card number until we went to move everything out.

Anthony M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN S.  |  Overall Experience 
Rating:
1.0

I had mouse poop everywhere and even found a couple roaches as we was removing our items. The after i did leave the unit i received many more emails that i was pass due. Which i wasn't very poorly ran location

Robert C.  |  Overall Experience 
Rating:
5.0

experience was fine but the day I put the lock on the unit, there were no unit #s as the units had been painted. the rep assured the unit #s will be replaced quickly. hope that is so.

Charles B.  |  First Impressions 
Rating:
4.0

My son have one from you it is his name But I pay the bill for it just in his name

Aaron W.  |  First Impressions 
Rating:
5.0

I will use this facility again when I return home. Thanks

paul w.  |  Overall Experience 
Rating:
5.0

One way tow went great. Hope to use again on return trip. Thanks!

paul w.  |  First Impressions 
Rating:
5.0

Nice place to go cause they are very convent. Trucks and storage is very clean. Daughter is getting ready to move and she is going U-Haul....happy with U-Haul...🤗🤗🤗🤗😊😊

Nannette C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TANNER C.  |  Online Move In 
Rating:
5.0

Both representatives that assisted me were more than helpful. They both provided over the top exceptional service. I really appreciated all the assistance they provided with excellent professionalism.

CHAD K.  |  First Impressions 
Rating:
3.0

I still need to leave here

VICTOR A.  |  First Impressions 
Rating:
5.0

Your customer service at this location is excellent. The guy that waited on me was outstanding because this was my first time using U- Haul.

JOYCE M.  |  First Impressions 
No reviews have been submitted for this location.

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