Customer Reviews for U-Haul Moving & Storage at Kingshighway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Kingshighway

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Carol F.
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Josh assisted me when I picked up the van. He was helpful and very profession. Quite an asset to your company

Laurteasha L.
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Customer did not leave a comment.

Anthony R.
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Many thanks to the three employees we dealt with (at the desk, pick up, and drop off)--very professional, helpful, knowledgeable.

Haley S.
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Please continue to educate and reiterate the importance of social distancing to your employees. I had a UHaul employee, when I returned the truck, stand extremely close in my personal space and tell a very long story - not normally a big deal at all, but in today's climate, I would hate for someone to be adversely impacted.

Matthew S.
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Customer did not leave a comment.

Cassaundra Y.
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The initial interaction was excellent. When I returned the vehicle. Was called several times saying that I didn't return the key. There needs to be some other measure implemented to assure the renter that returning a vehicle after hours is still safe and has no repercussions that makes the customer feel threatened and defensive.

Susan B.
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Customer did not leave a comment.

Thomas S.
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Front driver side headlight was out. No other issues.

Michelle R.
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Customer did not leave a comment.

Harald B.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

Christopher V.
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Customer did not leave a comment.

Rebecca D.
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It needs to be more clear to the customer the hidden costs associated with the equipment. I was never verbally told that I would have to pay for mileage on top of the fee to rent the van.

Nancy B.
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It was an absolutely great experience!!! James was very efficient and professional. I would highly recommend this company at this location. Thank you

Carrie C.
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Customer did not leave a comment.

Brent D.
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Along with the trailer, I also purchased a ball hitch from this location. The U Haul employee who assisted with the trailer was not qualified to install the ball hitch. He selected the wrong size of shank and did not torque the nut tight enough. By the time I arrived in Colorado, the nut had fallen off which created a very dangerous situation. Fortunately, I discovered that the nut was missing and was able to drive to a qualified hitch installation company for repair.

Lara S.
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Customer did not leave a comment.

scott K.
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Customer did not leave a comment.

Thomas D.
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Customer did not leave a comment.

James G.
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While the truck itself did perform well, about 300 miles into the trip, and in the pouring rain, the driver-side mirror assembly suddenly became so loose, it wouldn't stay in place. For the last 75 miles, I was constantly rolling down the driver side window to reach out in the cold wind and pouring rain and manually shift the mirrors, so I could see what was to the left of the vehicle. It was an uncomfortable and nerve-wracking experience. Additionally, I learned later that one of my brake lights was out. So if I have any suggestions, it would be for this site to more carefully check their vehicles before letting loose of them.

Carla H.
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Customer did not leave a comment.

Deborah T.
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It was pouring rain, so we got in the Van without checking it for damage. When we got to my daughters college dorm, there was a large dent on the side door. I stressed the entire time about being charged. I’m sure it was already there and we did not get charged, but should indicate damage on agreement. In addition the dash indicated low tire pressure. I could not find which tire was low on the menu and did not have a tire gage. None of the tires were visibly low. Vehicles should be checked before renting

Elizabeth S.
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Customer did not leave a comment.

Ann C.
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I appreciate that Simeon, who was helping me with check-out explained everything, then spoke to the men in line behind me that he will be with them shortly, once he would be finished helping me. He did not interrupt the transaction, but also acknowledged his new customers. Great job!

Jasmine W.
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Customer did not leave a comment.

George K.
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Great job

Brogan E.
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Customer did not leave a comment.

Samantha G.
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Customer did not leave a comment.

Peter D.
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Smooth process, friendly reps, all was good.

Duan A.
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Super

Teronica W.
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Customer did not leave a comment.

Bing Z.
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Good jib

Lance B.
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Customer service rep was very friendly and thorough.

glenn C.
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I really don’t know. Every one was very nice and Courteous

Eric D.
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All is great!

Greg T.
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So easy to reserve and work with the People at this location.

Terry M.
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Great staff, no improvement needed!

Jeremy S.
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The truck made a loud screeching noise when I started driving.

Robert S.
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Excellent maintenance service and professional, courteous counter service.

Karen T.
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N/a

David B.
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Customer did not leave a comment.

Ronald S.
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Nothing

TIMOTHY G.
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Slow Slow Slow

Chrissie B.
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staff at front desk and staff at vehicle are always friendly and professional!

Scott M.
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Customer did not leave a comment.

Ashlee C.
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Customer did not leave a comment.

Madeline S.
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Nothing

Anthony H.
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Customer did not leave a comment.

Alesia H.
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Customer did not leave a comment.

Keith M.
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nothing, got there a bit early before they opened and the guys accommodated me and no wait at all, awesome staff.

Matthew F.
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Customer did not leave a comment.

Debra W.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

TAMIKA D.
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Customer did not leave a comment.

REBEKKA S.
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Customer did not leave a comment.

Marco G.
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From looking at the screens where the associate enters my data it seems that they are not stream lined. This has not just happened in this occasion, almost every time something is tedious with the uhaul interfaces. Maybe try to rewrite the web pages to facilitate the data entry process. Thanks.

Robert P.
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Customer did not leave a comment.

Kathrin T.
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safety checks on vehicles before they're leased. i was given a truck with front end damage- pulled hard to the right, skid icon on even when stopped and tires squealed even when driving straight ahead.

Maurice W.
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Customer did not leave a comment.

Simantha H.
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Customer did not leave a comment.

James S.
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The rep who checked me in didn't listen to me at all. He charged me for three days. I ended up getting half of my money back because of there poor service. The one guy on the lot helping us hook and unhook was very rude

David B.
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This is the best uhaul ever I go out of my way to go to this location. From the location manager that helped me checking me in and hooking up the trailer to the lady checking me out on return it was a quick seemless deal. Keep up the good work. Thanks

Daniel P.
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I ran out of gas and called the location and explained the situation. I have medical conditions so I needed roadside assistance. The location refused to help me. I have to catch a taxi to get a gas can and gas. When I got back the truck was gone. The location charging me.

Christopher N.
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Customer did not leave a comment.

Mitchell M.
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Customer did not leave a comment.

Brandon M.
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The blankets left in the back were soaking wet and the tire tread was worn low.

Helene U.
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Customer did not leave a comment.

Rebecca R.
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Customer did not leave a comment.

Stephen B.
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Customer did not leave a comment.

Jay J.
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Customer did not leave a comment.

Donnita B.
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Customer did not leave a comment.

glenn C.
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Everyone was great to work with, and very kind I would tell all my friends

Douglas F.
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Only issue was I never rcv’d the email receipt

Roy J.
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Work on your reservation system

Stephanie S.
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Customer did not leave a comment.

Ojas K.
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Customer did not leave a comment.

Robert F.
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I have a U-haul hitch P/N 78259 installed on my 2008 Grand Cherokee. When I went to pick up the 12ft. trailer the slots on my hitch were not wide enough to fit two chains on one side. The safety chain and the emergency brake chain were a real struggle for the gentleman to hook up. It took the gentleman when I returned it almost 20 minutes to fight with them. This is a design flaw that needs to be corrected.

Janinea S.
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Always excellent customer service and great product!

Michael C.
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All was well

James F.
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Customer did not leave a comment.

Lawrence S.
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Customer did not leave a comment.

Eric S.
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This location has always been superb.

Nelson M.
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Customer did not leave a comment.

Henry C.
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Staff is AWESOME!!!

Joseph M.
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Customer did not leave a comment.

Malinda S.
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Customer did not leave a comment.

Louise B.
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Staff was helpful and came out to my vehicle promptly to process my return and disconnect the trailer from my car.

Tiffany R.
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I didn't get a very clear understanding on what my payment will be and I think I was overcharged but everything else overall was excellent the truck was a little dirty and had ice salt or something on the back

Lori F.
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I can't remamber the yound man that assist me. I was pleased with the young man that assist me with the Uhaul rental.

Robert C.
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Customer did not leave a comment.

Lawrence S.
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Customer did not leave a comment.

Rodolfo C.
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Customer did not leave a comment.

Nicholas D.
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Customer did not leave a comment.

Jimmy F.
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Customer did not leave a comment.

MARK T.
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Customer did not leave a comment.

Eno M.
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Customer did not leave a comment.

Thomas N.
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Customer did not leave a comment.

Karen T.
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N/A

MARY R.
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Even though this was not the designated drop off, they took the trailer and were very nice.

Sen M.
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Customer did not leave a comment.

Gene F. | Overall Experience |
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Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Andre F. | First Impressions |
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Good

Thorhan K. | Overall Experience |
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Great employees at this location. Had no problem accessing my stuff when needed.

Julia G. | Overall Experience |
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The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.

beverly e. | First Impressions |
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Great customer service,

DALE M. | First Impressions |
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Good job

rui Y. | Overall Experience |
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service is pretty good

Ramon G. | Overall Experience |
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made my storage and truck rental experience a wonderful one.

MELISHA W. | Overall Experience |
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I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

Evan E. | Overall Experience |
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The employees were knowledgeable and helpful.

Gene F. | First Impressions |
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My overall experience was excellent. All of the U Haul associates delivered great customer service.

JANE S. | Overall Experience |
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Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

Tony A. | First Impressions |
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I was charged for several items that i never requested. It was a overcharge on my friends card.

adrienne g. | Overall Experience |
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No issues at all during my time with this facility.

nancy d. | Overall Experience |
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We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

Thorhan K. | First Impressions |
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Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Latanyia M. | Overall Experience |
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The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Kristie M. | First Impressions |
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Friendliest customer service I've ever received when renting a Uhaul truck.

Joel F. | Overall Experience |
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The staff was friendly and units secure.

Joel F. | First Impressions |
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The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

shari e. | Overall Experience |
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James and crew are amazing!!

Ervin L. | First Impressions |
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Was very helpful and courteous

TIMOTHY G. | Overall Experience |
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They are great for what I needed.

Justin V. | First Impressions |
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Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Maurice F. | Overall Experience |
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Good work.

Brittany G. | First Impressions |
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They wer very friendly and helpfully.

GWENDOLYN S. | Overall Experience |
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Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.

Christina P. | Overall Experience |
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Very friendly staff on hand

Christine L. | Overall Experience |
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First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not true

helen h. | Overall Experience |
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Thank you very much it was a pleasure doing business with you.

Ramon G. | Overall Experience |
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Had a great experience working with the staff regarding storing and truck rental

Tim T. | Overall Experience |
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Would definitely rent space again if needed...

Long H. | Overall Experience |
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The staff was resourceful, the entryways are clear and easily navigated, save for the fact that the stairway from basement to 1st floor is blocked by the carts.

Vivian B. | Overall Experience |
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U-haul is the best

No reviews have been submitted for this location.

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