Customer Reviews for U-Haul Moving & Storage at Kingshighway

9204 reviews

1641 S Kingshighway Blvd   Saint Louis, MO 63110
(@ I-44)

(314) 773-1400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(314) 773-1400

1641 S Kingshighway Blvd
Saint Louis, MO 63110
(@ I-44)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NELSON R. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Catherine W. 
Rating:
1.0

Customer did not leave a comment.

antoine M. 
Rating:
4.0

Customer did not leave a comment.

Angela C.  |  Overall Experience 
Rating:
1.0

The online check in was a mess and then attendant kept getting kicked out of the reservation. Before our last load the back truck door got stuck open so we could not complete the move. I was supposed to get a phone call and did not. I would like a refund for the truck rental

Corinne N. 
Rating:
5.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

Location employee was excellent but location was not what I chose for preferred pick up when reservation was made three weeks prior. Preferred location is less than 1/4 mile from my house and this location was 15 miles from my house.

Martin N. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Shujin Z. 
Rating:
5.0

Customer did not leave a comment.

Reid M. 
Rating:
4.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

THEODORE S. 
Rating:
3.0

Customer did not leave a comment.

Jennifer N. 
Rating:
5.0

The lady who helped me was great. She gave me her full and undefined attention even though they had a lot going on. The first unit I reserved the door would not latch so I had to get the next size storage unit. The next unit had 2 locks on it so unfortunately I was not able to have that unit. Third unit was perfect. The only down fall is I had to get a bigger unit so it cost me more then I expected.

Tami D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Innocent N. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

ARRIELMICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth N. 
Rating:
5.0

Customer did not leave a comment.

Andy C. 
Rating:
5.0

George and Micheal treated me like a queen

TAHISHA H. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL A. 
Rating:
5.0

Customer did not leave a comment.

Kathy F. 
Rating:
5.0

Customer did not leave a comment.

EMILY H. 
Rating:
5.0

Definitely a better experience dropping off the vehicle than pick up

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

SHANE H. 
Rating:
5.0

Customer did not leave a comment.

Bryant H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY K. 
Rating:
4.0

Customer did not leave a comment.

WIKTOR S. 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT JR P. 
Rating:
2.0

Staff was very rude and dismissive towards my issues and complaints.

JOSEPH J. 
Rating:
5.0

I would have preferred to receive the 20' truck I had reserved but was instead provided a 26' truck. No additional charge and it was a brand new truck but the additional size was unneeded and was far more difficult to maneuver on tight streets.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

TREVOR W. 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
3.0

I'm still waiting on my balance of 40$ to he returned to my card

keisha H. 
Rating:
5.0

Customer did not leave a comment.

BRENDA P. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

Make sure the truck is empty and there are no tickets on the windshield.

Teresa H. 
Rating:
5.0

It was a fast, courteous and professional experience from start to finish. The staff handled everything with smiles. No critiques.

Cara W. 
Rating:
4.0

Make location relative to gas stations known.

Allen K. 
Rating:
5.0

all good

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Very friendly

Scott P. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Tamara D. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

Customer did not leave a comment.

PETRA K. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

MARK O. 
Rating:
4.0

My original reservation at a different location was canceled despite me speaking to a representative at that facility two hours prior indicating to him that I would be late but that I still wanted the truck. Despite that the reservation was canceled and the associate couldn't even explain to me why it happened. After the fact I finally rented a truck from 2 to 5 o'clock on a Saturday only to get a phone call on Tuesday morning asking me to turn the truck back in. And during all of this anytime I tried to call to speak to somebody about it I had to wait at least 20 minutes or longer on hold just be able to speak to a person. Overall very poor customer service. The truck was just fine

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

Sharonda H. 
Rating:
4.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

The staff there are pretty good but there is one member that stands out from all. Her name is Rhonda. Rhonda is super awesome every time I come there. I've come to realize it's not just some good days I catch her on, it's just how she is. She is very efficient. She knows her store and it's products and services very well. She is fast while staying accurate and friendly. I am a business owner and I promise you that she has the right stuff.

KELVIN D. 
Rating:
1.0

This was the WORST experience with a UHAUL location I have ever experienced. The equipment was great and I used the self pickup method. All of which was great. However, I was still exposed to the staff both during pickup and drop off and it was TERRIBLE. One employee came storming out of the store calling one of the customers a bitch. Then when I was dropping off, there were (different) employees who kept yelling at me and asking me what I was doing as I was taking photos of the car, like I was being prompted to. Then when I parked the van they yelled at me for parking in the wrong spot and came over and just took the keys from me and told me to leave. I have no idea what kind of facility y'all are running here or who you are hiring but this was absolutely ridiculous, inappropriate and unacceptable.

Dorothy A. 
Rating:
5.0

Customer did not leave a comment.

Scott L.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Christian N. 
Rating:
5.0

Customer did not leave a comment.

Margaret N. 
Rating:
4.0

Customer did not leave a comment.

Lindy S. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Great experience! Easy to work with and very helpful!

Megan V. 
Rating:
5.0

Your team in St. Louis was excellent and online booking easy and efficient. Thank you.

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

NICKY R. 
Rating:
5.0

Customer did not leave a comment.

SANDRA A. 
Rating:
3.0

Personnel was gruff and irritated when I dropped the truck off and put the key in the lockbox instead of giving it to him (he was away helping another customer at the time)

Caroline S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great service I showed up at the wrong location and they rented me a truck and cancelled my existing reservations

DOUGLAS G. 
Rating:
5.0

Customer did not leave a comment.

DAVID ANDREW B. 
Rating:
3.0

Hire more workers. The rep that worked with us was a bit inexperienced and had to ask for help from a supervisor

JACQUELINE H. 
Rating:
4.0

Everyone was friendly at the location and took time to wait on each customer. 👍🏾👍🏾

William H. 
Rating:
5.0

Customer did not leave a comment.

KRIS R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
2.0

I had a reservation at 7am and my vehicle wasn't ready until 10am. I was offered a $50 credit, but it was never received.

Nicholas A. 
Rating:
5.0

Great service and vehicle.

Duane R. 
Rating:
5.0

Simple and effective.

DEREK H. 
Rating:
5.0

Keep it up

SANU R. 
Rating:
5.0

Customer did not leave a comment.

Bawana C. 
Rating:
5.0

We did the rental process through the mobile app and that seemed kind of pointless. You're directed to find the truck, go through a very long process only to have to go inside to get the key. The promise that it would be quick and painless was unfulfilled.

Nora G. 
Rating:
2.0

The transmission on the truck I rented was going out so I was afraid to drive it. It would sometimes get up to 5000 rpms before engaging the proper gear. Return was not professional. It was just messy one guy was in the back of a truck another pulled the truck up super quick for some reason. One guy had me backing up just to have another guy tell me to pull forward 5 min later. Friendly enough though but overall poor experience.

ALEX M. 
Rating:
4.0

The 17ft truck needs to be aligned REALLY badly.

KRISTAL L. 
Rating:
5.0

Customer did not leave a comment.

Margaret E. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Car smelled like mulch

ROHIL B. 
Rating:
5.0

Employee was helpful and friendly at drop off

Ashley C. 
Rating:
4.0

The staff was great and got me set up and on my way. The masks were a little lacking but it is a weird time to move anyway.

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
3.0

I didn't know i had to refill the truck with gas and hot charged a $32 fee

MONA S. 
Rating:
4.0

Customer did not leave a comment.

Shane C. 
Rating:
4.0

I am always pleasantly impressed by your organization! I appreciate the staff and I love that you invite your employees to invest in the company.

Jori M. 
Rating:
1.0

Customer did not leave a comment.

Abhinav R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
3.0

No one was there. The app couldn't tell me how do a dropoff after hours and I had to wait a combined 45 minutes to have someone tell me that they would "note it in the file". After waiting over 30 minutes earlier in the day to talk to a human. I get it. You are essentially a monopoly. But man. Treat your customers like they're worth something to you. U-Haul is the worst.

William F. 
Rating:
5.0

I cannot speak highly enough of this store. I was able to make my reservation and check in on time. I walked right in and was assisted immediately. The staff were prompt and courteous. When we walked out to the lot to pick up the trailer, we were met by a staff person immediately. There was a small issue with the trailer, which was resolved within minutes. Will definitely be coming back to this store. Highly, highly recommend.

David G. 
Rating:
5.0

Fantastic deal. So glad we were able to get a pick-up for moving furniture and boxes

EUGENIA W. 
Rating:
2.0

Customer did not leave a comment.

CHRISTINE L. 
Rating:
2.0

Customer did not leave a comment.

Mecayla K.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Wayne H.  |  First Impressions 
Rating:
5.0

Great employees

Jami J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia M.  |  Overall Experience 
Rating:
3.0

Everything was great except I’ve talked to someone 3 times about cancelling my storage unit and I still don’t have a confirmation that it’s been cancelled yet. I’ve had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don’t get where the hand up is and that’s very frustrating.

TORII D.  |  Overall Experience 
Rating:
4.0

Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.

RICHARD W.  |  Overall Experience 
Rating:
5.0

James is a great manager, very hard working and nice. Ronda and the crew are hard workers.

Shari E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam B.  |  Overall Experience 
Rating:
5.0

Excellent on-site team. We were most appreciative of the service. Thank you!

Merceds E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy V.  |  Overall Experience 
Rating:
5.0

The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️

JERRY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony D A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul S.  |  Overall Experience 
Rating:
2.0

I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I’m paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to small

Alan O.  |  First Impressions 
Rating:
5.0

Exceptional service!

heather m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan C.  |  Overall Experience 
Rating:
5.0

Very professional service

Anthony D A.  |  First Impressions 
Rating:
5.0

The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.

Janet J.  |  First Impressions 
Rating:
3.0

The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.

Rachel J.  |  First Impressions 
Rating:
3.0

Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it’s still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It’s guaranteed to make you do that.

TORII D.  |  First Impressions 
Rating:
4.0

The door to the unit didn't fit well

Janinea S.  |  Overall Experience 
Rating:
4.0

Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Gene F.  |  Overall Experience 
Rating:
5.0

Good

Andre F.  |  First Impressions 
Rating:
5.0

Great employees at this location. Had no problem accessing my stuff when needed.

Thorhan K.  |  Overall Experience 
Rating:
4.0

The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.

Julia G.  |  Overall Experience 
Rating:
5.0

Great customer service,

beverly e.  |  First Impressions 
Rating:
4.0

Good job

DALE M.  |  First Impressions 
Rating:
5.0

service is pretty good

rui Y.  |  Overall Experience 
Rating:
5.0

made my storage and truck rental experience a wonderful one.

Ramon G.  |  Overall Experience 
Rating:
4.0

I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

MELISHA W.  |  Overall Experience 
Rating:
5.0

The employees were knowledgeable and helpful.

Evan E.  |  Overall Experience 
Rating:
5.0

My overall experience was excellent. All of the U Haul associates delivered great customer service.

Gene F.  |  First Impressions 
Rating:
4.0

Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

JANE S.  |  Overall Experience 
Rating:
1.0

I was charged for several items that i never requested. It was a overcharge on my friends card.

Tony A.  |  First Impressions 
Rating:
5.0

No issues at all during my time with this facility.

adrienne g.  |  Overall Experience 
Rating:
5.0

We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

nancy d.  |  Overall Experience 
Rating:
5.0

Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Thorhan K.  |  First Impressions 
Rating:
5.0

The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Latanyia M.  |  Overall Experience 
Rating:
5.0

Friendliest customer service I've ever received when renting a Uhaul truck.

Kristie M.  |  First Impressions 
Rating:
5.0

The staff was friendly and units secure.

Joel F.  |  Overall Experience 
Rating:
3.0

The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

Joel F.  |  First Impressions 
Rating:
5.0

James and crew are amazing!!

shari e.  |  Overall Experience 
Rating:
5.0

Was very helpful and courteous

Ervin L.  |  First Impressions 
Rating:
4.0

They are great for what I needed.

TIMOTHY G.  |  Overall Experience 
Rating:
5.0

Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Justin V.  |  First Impressions 
Rating:
4.0

Good work.

Maurice F.  |  Overall Experience 
Rating:
5.0

They wer very friendly and helpfully.

Brittany G.  |  First Impressions 
Rating:
4.0

Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.

GWENDOLYN S.  |  Overall Experience 
Rating:
5.0

Very friendly staff on hand

Christina P.  |  Overall Experience 
Rating:
1.0

First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not true

Christine L.  |  Overall Experience 
Rating:
5.0

Thank you very much it was a pleasure doing business with you.

helen h.  |  Overall Experience 
Rating:
4.0

Had a great experience working with the staff regarding storing and truck rental

Ramon G.  |  Overall Experience 
Rating:
5.0

Would definitely rent space again if needed...

Tim T.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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