Customer Reviews for U-Haul Moving & Storage at Kingshighway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Kingshighway

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Donnita B.
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Customer did not leave a comment.

glenn C.
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Everyone was great to work with, and very kind I would tell all my friends

Douglas F.
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Only issue was I never rcv’d the email receipt

Roy J.
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Work on your reservation system

Stephanie S.
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Customer did not leave a comment.

Ojas K.
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Customer did not leave a comment.

Robert F.
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I have a U-haul hitch P/N 78259 installed on my 2008 Grand Cherokee. When I went to pick up the 12ft. trailer the slots on my hitch were not wide enough to fit two chains on one side. The safety chain and the emergency brake chain were a real struggle for the gentleman to hook up. It took the gentleman when I returned it almost 20 minutes to fight with them. This is a design flaw that needs to be corrected.

Janinea S.
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Always excellent customer service and great product!

Michael C.
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All was well

James F.
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Customer did not leave a comment.

Lawrence S.
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Customer did not leave a comment.

Eric S.
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This location has always been superb.

Nelson M.
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Customer did not leave a comment.

Henry C.
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Staff is AWESOME!!!

Joseph M.
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Customer did not leave a comment.

Malinda S.
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Customer did not leave a comment.

Louise B.
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Staff was helpful and came out to my vehicle promptly to process my return and disconnect the trailer from my car.

Tiffany R.
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I didn't get a very clear understanding on what my payment will be and I think I was overcharged but everything else overall was excellent the truck was a little dirty and had ice salt or something on the back

Lori F.
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I can't remamber the yound man that assist me. I was pleased with the young man that assist me with the Uhaul rental.

Robert C.
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Customer did not leave a comment.

Lawrence S.
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Rodolfo C.
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Nicholas D.
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Jimmy F.
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MARK T.
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Eno M.
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Thomas N.
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Customer did not leave a comment.

Karen T.
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N/A

MARY R.
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Even though this was not the designated drop off, they took the trailer and were very nice.

Sen M.
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Customer did not leave a comment.

James F.
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Customer did not leave a comment.

rose B.
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Customer did not leave a comment.

Jennifer K.
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I was required to give emergency contact info for the rental, but that seemed completely unnecessary.

Charlotte D.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

Jason G.
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Good customer service. Check out and check in handled quick and efficiently on location. Call center customer service when reserving and extending reservation was also great.

Alexander R.
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Diara and Cliff were outstanding to work with, additionally the gentleman with greeted me at the door and assisted me with moving supplies, they all made my moving experience that much easier and more pleasant. Thank you.

Michelle G.
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Dropped off keys was accessible for off hour’s

Dollyene W.
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Very good customer service and just perfect

MICHAEL S.
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Customer did not leave a comment.

Keith M.
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The guys who helped us move were excellent.

PAUL L.
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Customer did not leave a comment.

Madonna H.
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Customer did not leave a comment.

Michael H.
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Customer did not leave a comment.

Christopher E.
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Customer did not leave a comment.

James D M.
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Ashley Q.
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Check in was quick, price was great and all the staff were incredibly friendly. Great experience. Would recommend or use again!

Darryl F.
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Customer did not leave a comment.

David P.
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On line return app took multiple attempts to complete, never sure if return was documented or complete. At end when posting photos the app causes opening of multiple browsers, conflicting apps that prevent completion. Equipment and service excellent, I will never rent again when I have to return after hours and use app. This limits my use of uhaul in the future.

Robert V.
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Customer did not leave a comment.

Lashanda L.
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Customer did not leave a comment.

Melanie K.
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Customer did not leave a comment.

James H.
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The people there were super nice and helpful. Thank you! Jim

Joseph B.
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Customer did not leave a comment.

David J.
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Customer did not leave a comment.

Joshua B.
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Mobile check in did not work because location had not staged enough trucks so me and another customer had same truck listed. Took 45 mins to fix this and employee made it out like I had done something wrong.

Jennifer Q.
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Customer did not leave a comment.

George T.
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Very pleased with my U Haul experience; I always have been.

Tawana I.
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I will be renting a truck tomorrow

Kamilya D.
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Customer did not leave a comment.

Charles R.
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Customer did not leave a comment.

Gina F.
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Customer did not leave a comment.

Ronald C.
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Michael C.
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Geoffrey H.
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Customer did not leave a comment.

Roger K.
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Registered online a couple of days before for a 10 ft one day truck rental. Got there at the predetermined time and had the truck in less than 10 minutes. Location is very convenient.

Matthew G.
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Customer did not leave a comment.

Stanley J.
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Same as above

Abigail S.
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Customer did not leave a comment.

Kara H.
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Michael S.
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Robert M.
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Gary F.
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Sefik P.
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Worst experience ever assistant manager ( I think his name is Mark)treated me as trash. Overcharging me for fuel and for "missing" dolly. Store manager James was kind enough to listen me and correct my invoice to what suppose to be.

Tillet M.
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Maybe Hot Chocolate! Really, everything was outstanding!!

Matthew M.
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The employee that took care of me does a great job

Thomas G.
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Everything was great!

Elizabeth A.
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The staff was so friendly, funny, and helpful!

Peter M.
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Customer did not leave a comment.

Lenelle S.
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make sure truck is full before customer rent them out

Betty S.
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Customer did not leave a comment.

jerry G.
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Customer did not leave a comment.

Pamela W.
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Customer did not leave a comment.

Tonya W.
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Customer service was excellent, I enjoyed talking to Mitch and the other young lady behind the desk.

Leo G.
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Customer did not leave a comment.

Delisia J.
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Arthur C.
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Terrific manager and all very professional

Scott M.
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Outstanding team!

Jennifer A.
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Customer did not leave a comment.

Jeffrey C.
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Everything was great. Quick, easy and friendly service.

Elizabeth M.
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We were told to back up trailer in narrow spot ! It was snowing ! After 15 minutes of wasting our time., employee said he would unhitch trailer and back it in manually. He should have said this to begin with. So, no employee not helpful

Gary D.
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Pricing was too high. Overall a good shop however.

Veera Venkata Sa K.
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Customer did not leave a comment.

Rega W.
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Customer did not leave a comment.

Benjamin K.
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Customer did not leave a comment.

Robert P.
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Customer did not leave a comment.

Jeffrey H.
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Great experience! Customer service was amazing. I highly recommend. The staff inside and outside the building were wonderful and very helpful. You should give them a raise!

ALEX P.
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Customer did not leave a comment.

Sandra M.
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This was the most efficient and streamlined process of turning in a car tow dolly I ever had. The person handling my return was extremely nice, polite, helpful, and fast. I would recommend this place to others who need the services of U-haul.

Martin H.
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Customer did not leave a comment.

Gene F. | Overall Experience |
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Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Andre F. | First Impressions |
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Good

Thorhan K. | Overall Experience |
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Great employees at this location. Had no problem accessing my stuff when needed.

Julia G. | Overall Experience |
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The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.

beverly e. | First Impressions |
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Great customer service,

DALE M. | First Impressions |
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Good job

rui Y. | Overall Experience |
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service is pretty good

Ramon G. | Overall Experience |
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made my storage and truck rental experience a wonderful one.

MELISHA W. | Overall Experience |
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I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

Evan E. | Overall Experience |
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The employees were knowledgeable and helpful.

Gene F. | First Impressions |
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My overall experience was excellent. All of the U Haul associates delivered great customer service.

JANE S. | Overall Experience |
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Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

Tony A. | First Impressions |
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I was charged for several items that i never requested. It was a overcharge on my friends card.

adrienne g. | Overall Experience |
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No issues at all during my time with this facility.

nancy d. | Overall Experience |
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We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

Thorhan K. | First Impressions |
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Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Latanyia M. | Overall Experience |
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The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Kristie M. | First Impressions |
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Friendliest customer service I've ever received when renting a Uhaul truck.

Joel F. | Overall Experience |
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The staff was friendly and units secure.

Joel F. | First Impressions |
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The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

shari e. | Overall Experience |
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James and crew are amazing!!

Ervin L. | First Impressions |
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Was very helpful and courteous

TIMOTHY G. | Overall Experience |
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They are great for what I needed.

Justin V. | First Impressions |
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Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Maurice F. | Overall Experience |
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Good work.

Brittany G. | First Impressions |
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They wer very friendly and helpfully.

GWENDOLYN S. | Overall Experience |
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Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.

Christina P. | Overall Experience |
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Very friendly staff on hand

Christine L. | Overall Experience |
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First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not true

helen h. | Overall Experience |
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Thank you very much it was a pleasure doing business with you.

Ramon G. | Overall Experience |
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Had a great experience working with the staff regarding storing and truck rental

Tim T. | Overall Experience |
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Would definitely rent space again if needed...

Long H. | Overall Experience |
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The staff was resourceful, the entryways are clear and easily navigated, save for the fact that the stairway from basement to 1st floor is blocked by the carts.

Vivian B. | Overall Experience |
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U-haul is the best

No reviews have been submitted for this location.

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