Customer Reviews for U-Haul Moving & Storage at Kingshighway

Rating:

3.0

The equipment was bad, it was load then 1/2 thru the trip either the muffler popped or got a hole , something happened and i had to drive 800 miles with this truck sounding like a tank and me breathing carbon Dioxide. instead of finishing my trip i had to stop and get a room for the night because the carbon was making me dangerously tired

Rating:

4.0

The uhaul employees I worked with at this location were friendly and helped me right away.

Rating:

4.0

Equipment was clean, but old and a little rough around the edges. Much of the guides and numbering was worn off.

Rating:

5.0

Excellent service, no problems. Moving went smoothly.

Rating:

3.0

Less wait time maybe more people for customer service

Rating:

3.0

Friendly staff! The truck I rented was not in great shape. It was difficult to drive because the steering wheel wanted to turn 1/3 of the way in order to drive straight. The instructions to find the truck were not clear but once I stepped outside a worker saw that I was lost and helped me.

Rating:

5.0

This location is great--always a positive experience. I live closer to the University City location but I won't go there as they lack positive customer service.

Rating:

5.0

George was excellent as I was having a lighting issue for the trailer rental and he went above and beyond to try to help me get my issue resolved; when James found out what was going on, James was fantastic to help find a solution and fix the lighting harness issue and get my lighting to work correctly so I could leave with the trailer the same day. Both were excellent.

Rating:

5.0

They were great - I had low tire pressure in my vehicle and they added air

Rating:

5.0

Friendly associates with prompt service.

Rating:

5.0

Upon receiving the truck I noticed the check engine light was on, this is the second time I've been given a vehicle with some type of light illuminated (low tire pressure or check engine light) I was told that the the vehicle was ok just that they didn't have a technician to make the correct adjustment. Those things should be done after each inspection after use!

Rating:

5.0

Five star experience from start to finish. Very happy with each employee that helped us. The level of customer service really blew my mind. The bathroom was super clean as well.

Rating:

5.0

Improvement unnecessary!!!

Rating:

5.0

The staff was amazing. Full of energy, fun and very helpful. Donna and Chuck are to be remembered for their help and kindness.

Rating:

5.0

Always fast courteous service

Rating:

5.0

Thank you

Rating:

4.0

Getting in the entrance was different due to the traffic.

Rating:

5.0

Nothing, everything was perfect. Pick-up was a breeze. Self-check-in was a thing of beauty. There is not a single thing to complain about or any issues. EXTREMELY SATISFIED!

Rating:

5.0

Great helpful and friendly staff. Smooth drop-off and boxes return. Really nice space and not too crowded. Easy to get in and out.

Rating:

5.0

Very nice

Rating:

5.0

Service here at this location is great. We had a 15' truck that was overall great and worked really well. In the bed of van there seemed to be grease of some kind layered on the floor. Maybe cooking oil or something similar. This wasn't discovered until we started moving things into the truck. It made moving and shifting things harder than it should. Some areas you could stand still and start sliding to one side or another. That being said it was no big deal. My wife decided to inform the manager Carlos just to ensure one of the employees or another renter wouldn't fall or hurt themselves. Carlos was nothing short of fantastic. We weren't looking for anything or really complaining but Carlos was adamant that it was unacceptable. He gave us a small discount on the rate for the inconvenience. It's the little things like this that will have me coming back and letting my friends know this is the spot to use. Give Carlos a raise. He loves his job. He's good at it and cares. You don't find too many people with that type of integrity.

Rating:

5.0

Information regarding location of vehicle ID was confusing, other than that the process was fairly easy.

Rating:

4.0

Have the truck ready when I show up. It was only blocked in, but you asked.

Rating:

5.0

good

Rating:

5.0

I want to say that at this o location the service and help is always professional and pleasant.

Rating:

5.0

Original drop off place Metro Express storage 2729 Hereford St Saint Louis, Missouri this place I don't recommend. Couldn't get a hold of anyone to return trailer. Gated and no one available during closed hours, no Iinfo. After waiting an hour on 800# and no contact finally a employee of metro storage arrived. Told me that he had no room for trailer and I had to go over to Kingshighway. Couldn't supply address or no other info and was very rude. They should have made contact with me prior to drop off day to alter location. He states I was going to call this morning. 1 hour later then my time was set for return. Zero star, Aweful experience. And not happy with having to wait for an hour and still no contact with U-Haul 800. App is not user friendly.

Rating:

1.0

11am reservation. Arrived on time with two people already waiting at my house to load the truck. I begged them to let me just grab the trailer and leave, but they made me wait in a line of people... TWENTY people, with two staff members working inside. It took two extra hours just to get to the register. No, we'll never use that location again. It should have been free after me and the moving helpers had to wait. So much for a reservation.

Rating:

4.0

I originally was scheduled for pickup at another location; but was forced to changed due to sudden sheriff not on that location. I called Kingshighway location and they told me to call to ask for transfer to their location and they they had all of the equipment that I needed and accommodated me beautifully on the spot with no advance notice. I was able to get my vehicle right away. The customer service personnel was extremely helpful and answeed all of my questions The guy who check out and checked in my vehicle was very helpful and professional.

Rating:

4.0

Good customer service and attention to detail.

Rating:

3.0

The was no lock box to drop off keys that I found. This needs to be more visible and better labeled

Rating:

1.0

Waited in line for over an hour, lady at the desk was incompetent. Storage door was far too small for washing machines, couches, beds etc. light was out in the unit. Elevators were not big enough. Very hot in the unit and not temperature controlled as promised.

Rating:

4.0

Online check-in is clunky, some features are not working, and the whole process still needs to be worked out. It was complicated to navigate the online check-in and when I did go through it, the truck that was shown on the page was actually already rented (online system was not up to date) so I still had to go finish my check-in with an associate in the store. Additionally, the feature on the website to add an authorized driver was not working either, which made my moving process less efficient.

Rating:

2.0

Albeit I had a reservation for 9 a.m., extremely slow check out process — approx 45 min from arrival to driving away. Extremely frustrating! Would recommend a separate line for customers with reservations vrs. those with no advance reservation.

Rating:

3.0

My reservation was from 9:30 to 1:30. We were there at 9:20. We did not get the truck until 10:46. I was charged from 9:30 as if I had t he truck. I was in line at the office for an hour. My opinion is that hour doesn't count towards the truck rental. I paid it. Moving is exhausting and I didn't and don't feel like going back and forth with uhaul over the principle . Other than that . Good truck good people and I'll use them again 🤙🏼

Rating:

2.0

Front desk ladies are terrible at their job. I imagine uHaul loses clients everyday due to their incompetence, lack of focus, and lack of urgency in a highly stressful environment.

Rating:

3.0

Wait time is terrible

Rating:

5.0

Everything was great

Rating:

5.0

Friendly staff. Reliable and close location that has always had a rental available when needed. Had a bit of a wait to get last rental due to inventory mixup, but the owner was apologetic and provided me with a positive resolution. I will continue to use this location as my first choice for van or truck rentals.

Rating:

5.0

Anthony went out of his way, as well as the other staff, to help me with my equipment, attachment, safety and transfer of difficult items, and they were ALWAYS PLEASANT. I can't thank Anthony enough!!!

Rating:

5.0

I cannot stress this enough- the people who work at this Uhaul rental location are extremely kind. They take the time to treat you like you matter.

Rating:

5.0

Nothing at this time.

Rating:

3.0

My office manager learned that we have two accounts. One under the shop landline and the other under my mobile number. The Uhaul portal doesn't allow me to merge accounts. When I attempted to add the landline number to the account using my mobile, there is no option to receive 2-factor authentication by email, only text. Is there a way to merge accounts to make this process less cumbersome for pulling history? Thanks.

Rating:

4.0

I was helped today by Yolanda Watkins, she was very helpful and swift in getting me set up with a truck and upon return she was just as awesome. 10 out of 10 service.

Rating:

3.0

Only one person working the counter. Seven people in line. I had a 2:30 pick-up reservation. Arrived at 2:15. took me till 2:50 to get truck. Then they told me I had to be back by 6:30. You need more help.

Rating:

5.0

When we arrived at our designation the brake fluid leaked out on our driveway. A tow truck had to come tow it away.

Rating:

5.0

Yolanda W was so great to work with! Very kind, helpful, and attentive. Great crew of people overall, thank you!

Rating:

5.0

The ramp on our truck was broken. I don't fault the UHaul place because unless the customer before us told the, you wouldn't know. All employees were helpful and very nice. The place is clean and the pick up and drop off is very easy.

Rating:

3.0

card key did malfunctioned often

Rating:

5.0

It had been a bit sine I had rented equipment from uhaul. The drop off experience was easy and quick with friendly and polite person.

Rating:

5.0

Keep up the great service!!!

Rating:

5.0

Cruise control

Rating:

1.0

When I arrived to the U-Haul location they had a line out the door and only one person behind the counter even though there were plenty of workers. I needed a tow dolly for my car and all of them were broken. I was waiting for over 2 hours before they told me they needed more time to fix the dolly and to come back later. I reluctantly said yes and left. When I came back 4 hours later, they still hadn't fixed the tow dolly. I continued to wait for another 2 hours before they hooked up the dolly. And their “fix” was to put duct tape to hold the left tail light in place. Absolutely ridiculous. I will never recommend this place again. It was genuinely one of the worst experiences of my life. Every worker acted like they didn't care and never tried to speed up this process for me. I ended up wasting almost 5 HOURS at this U-Haul location. I will tell everyone I know to avoid this location like the Plague. Incredibly disappointing.

Rating:

4.0

The key return was extremely hard to find. We had to walk around the building multiple times and eventually someone else showed us—otherwise we wouldn't have been able to find it

Rating:

4.0

Pickup was bumpy as there was no one there who could process online reservations. Ended up waiting for an hour until the owner got there to get everyone processed. There were about 15 of us by the time he got there. There were lots of staff there, but none could work the computer system. Otherwise, was a good experience.

Rating:

5.0

I had one of the best customer experiences ever! Greeted upon entry, short wait, positive and atmosphere. Jerrica was very personable which made communication pleasant and easy. They were also patient and reassuring when I misunderstood something on the reservation and made sure I got what needed. Greeted promptly upon return, felt like they were waiting for me and check out was so simple and quick Also, the staff seems like they genuinely like and respect one another. What a great team. Ronda, be encouraged and proud. Thank you for your service.

Rating:

1.0

The employees were 45 minutes late.

Rating:

1.0

The man who got my truck made me give him $40 to put that I was at half a tank so I wouldn't get charged for gas. He basically robed me

Rating:

5.0

I had to call numerous locations to find a car dolly that fit my needs and drive approximately 20 miles to pick it up and approximately 30 miles o return it. I feel inventory at other locations could be better maintsined.

Rating:

3.0

The gas tank wasn't completely filled in the U-Haul truck. Other than that, all went pretty smoothly.

Rating:

5.0

I can't think of anything

Rating:

5.0

The cashier/desk attendant lady that checked us in Sunday morning was super nice, give her a raise!

Rating:

4.0

I was sent a text message to pick up the equipment (a 10 foot UHaul) at north ridge road. After arriving there, I was told that that location was closed on Sundays and the text message I was sent was a mistake. I couldn't get through the phone lines to speak to a live human being. My Lyft driver drove me to a new UHaul location, the new one being on Kingshighway. There, Yolanda helped me and expressed concern as to why I was sent to the location on north ridge because it no longer operates. Yolanda was an actual angel on the earth. She said the Kingshighway location had no 10 foot trucks available, so she gave me a 15 foot truck for the price of a 10 foot truck. She gave me truck 4900 but it was blocked in by truck 1673, so the manager just gave me truck 1673. After I got home and opened the truck, about 500,000 bugs flew out and were crawling all around. There were mosquitos, moths, bed bugs, ants, and roaches. I drove truck 1673 back to Kingshighway and exchanged it for a new truck. George inspected the new truck himself. Unfortunately I do not remember the truck number that I was given. It was a beyond eventful day that the truck number slipped my mind. Loading, driving, and unloading the UHaul went fine. I dropped off the UHaul at the Montgomery Highway location in Vestavia Hills, Alabama, at 10:30am on July 13.

Rating:

5.0

Rhonda and Donna were great. Thank you

Rating:

5.0

Lower costs!!!!

Rating:

5.0

Staff were extremely helpful and accomodating. I had reserved a truck and auto transport for this location, but was informed later by presumably the national office that I would need to pick up the truck at another location 5 miles away which I could not find. There was a lot with trucks, but no office at the building address. I gave up and went back to the original location where they had a truck available. TIP - don't change the reservation on the customer and notify them the day before,. It was absolute chaos and apparently unnecessary. Rhonda at the1641 Kingshwy location calmed me down and professionally checked me in and got me on my way. She saved the day. Thank you.

Rating:

4.0

I was charged too much for the trailer and when returning trailer to drop off location before due date was not reimbursed

Rating:

3.0

Upon arrival, the floor of the unit was sticky which at request staff attempted to clean up and provided a blanket to cover the parts of the floor that weren't able to clean. There also was not a working light inside the unit.

Rating:

1.0

My unit was burglarized while I was overseas, apparently along with several other units, but I was never notified and only discovered upon return that roughly half of my belongings had been stolen. I purchased insurance on this unit, but even if I should receive the full insurance payment, it won’t be enough to replace all the stolen appliances. Additionally, of the boxes that remained, several were water-damaged, in spite of the fact that this facility was meant to be temperature and humidity controlled.

Rating:

5.0

The young lady who help me was extremely kinda and accommodating which was beyond appreciated, moving can be traumatic and she helped make it less so.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Great customer service

Rating:

5.0

The manager went above and beyond what he needed to when we couldn't fit all of our things in the large storage unit at this location. He found us another unit at a nearby uhaul. Thank you!

Rating:

5.0

Staff was great! Very helpful Thank w

Rating:

5.0

Staff was amazing very attentive. Storage was very clean as well as equipment available.

Rating:

1.0

Elevator was broke for a week or so!!!

Rating:

3.0

Roaches were in the hallways

Rating:

3.0

Mostly good experience, Access boxes for after hours are broken, no card or code will work. Advised by CSR that would be fixed sometime this week, maintenance crew doesn't work on weekends?! Please expedite getting these fixed. Thank you, PKrash

Rating:

5.0

Still my future choice

Rating:

4.0

The employees are very helpful. It seems they could do a lot better with more competence from Uhaul itself. Let your great employees shine.

Rating:

5.0

The staff was so friendly and helpful! Every interaction I had with them they were extremely personable and went out of their way to help me! Incredible customer service!!! Would definitely use again and recommend them highly!!!!

Rating:

5.0

This location is the only location that I go to, this one is my favorite. Very professional, friendly and quality service every time.

Rating:

5.0

The lady who helped me was great. She gave me her full and undefined attention even though they had a lot going on. The first unit I reserved the door would not latch so I had to get the next size storage unit. The next unit had 2 locks on it so unfortunately I was not able to have that unit. Third unit was perfect. The only down fall is I had to get a bigger unit so it cost me more then I expected.

Rating:

5.0

Very helpful staff!

Rating:

5.0

Great employees

Rating:

3.0

Everything was great except I’ve talked to someone 3 times about cancelling my storage unit and I still don’t have a confirmation that it’s been cancelled yet. I’ve had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don’t get where the hand up is and that’s very frustrating.

Rating:

4.0

Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.

Rating:

5.0

James is a great manager, very hard working and nice. Ronda and the crew are hard workers.

Rating:

5.0

Excellent on-site team. We were most appreciative of the service. Thank you!

Rating:

5.0

The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️

Rating:

2.0

I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I’m paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to small

Rating:

5.0

Exceptional service!

Rating:

5.0

Very professional service

Rating:

5.0

The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.

Rating:

3.0

The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.

Rating:

3.0

Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it’s still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It’s guaranteed to make you do that.

Rating:

4.0

The door to the unit didn't fit well

Rating:

4.0

Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Rating:

5.0

Good

Rating:

5.0

Great employees at this location. Had no problem accessing my stuff when needed.

Rating:

4.0

The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.

Rating:

5.0

Great customer service,

Rating:

4.0

Good job

Rating:

5.0

service is pretty good

Rating:

5.0

made my storage and truck rental experience a wonderful one.

Rating:

4.0

I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

Rating:

5.0

The employees were knowledgeable and helpful.

Rating:

5.0

My overall experience was excellent. All of the U Haul associates delivered great customer service.

Rating:

4.0

Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

Rating:

1.0

I was charged for several items that i never requested. It was a overcharge on my friends card.

Rating:

5.0

No issues at all during my time with this facility.

Rating:

5.0

We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

Rating:

5.0

Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Rating:

5.0

The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Rating:

5.0

Friendliest customer service I've ever received when renting a Uhaul truck.

Rating:

5.0

The staff was friendly and units secure.

Rating:

3.0

The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

Rating:

5.0

James and crew are amazing!!

Rating:

5.0

Was very helpful and courteous

Rating:

4.0

They are great for what I needed.

Rating:

5.0

Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Rating:

4.0

Good work.

Rating:

5.0

They wer very friendly and helpfully.

Rating:

4.0

Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.

Rating: