Customer Reviews for U-Haul Moving & Storage at Kingshighway

Rating:

5.0

Rented 4 trailers from here this year. Best in the city. No problems. Owners always on site. Employees are extremely helpful. Easy pickup and drop off. Stress free.

Rating:

5.0

Keep up the easy returns during business hours!

Rating:

5.0

The young man made sure I had my dollies before leaving and when I brought the truck back, Brandon did a good check in, to make everything was in tack 😁 I like the system, you pull up they check you out and you ready to roll.

Rating:

5.0

Caught a contact buzz from previous renter.

Rating:

5.0

Excellent customer services and quick service to get us out the door!

Rating:

5.0

Very little. Short wait time, helpful people at checkout and checkin, prices spot on. As good an experience as moving can ever be.

Rating:

5.0

Noticed a Broken mirror on truck one before we left the lot. the team quickly provided a new vehicle!!!

Rating:

2.0

I love the convenience factor but the price is way too high for someone wanting to use it for a lot of miles. I was told that I could pay cash when I dropped it off and that my card would not be charged and upon arriving they told me my card had already been charged. Next time I'll just go with enterprise.

Rating:

1.0

Your customer service skilled presented by your staff is very unprofessional and very disrespectful. I simply asked for my receipt to make sure there were no discrepancies in price and instead of you employee helping me and waiting patiently as I looked over the receipt, Lamar(staff member) decided to not make eye contact, turn his head and tell me to have a good day in a very condescending manner while I was in Mid sentence. I am a loyal customer of U-Haul, but this is not acceptable.

Rating:

5.0

This location is always well managed and runs efficiently.

Rating:

2.0

The overall process with the app is great, but if you have to deal with anyone in-person it is not. I arrived at my scheduled pickup time and there was a line nearly out the door. There was one employee at the desk and another running between inside and outside. One of the reasons it took so long was the extensive personal/side conversations the employees were having.

Rating:

5.0

Very prompt and pleasant

Rating:

3.0

Your online pickup had me look for a vehicle which had not been returned and therefore unavailable. Why wouldn't your system offer an alternative vehicle that is onsite and available? The on-site staff did take care of it, however I lost 45 minutes of my time and my rental time looking for a vehicle that wasn't there.

Rating:

5.0

Pam was polite & helpful despite being the only person working the counter & having multiple people in line. SHE DESERVES A RAISE!

Rating:

5.0

The customer service agent was A+. She answered all of my questions and gave me the basic details of renting the van and the requirements for the return. The return agent made it simple and easy to return the van and sent me a email copy of my receipt so I could move on with my day.

Rating:

5.0

When it rained Saturday, I discovered that I had no wiper blades at all!!

Rating:

5.0

Miss Rhonda and her team always make sure that I have the property equipment they make sure they do the best to give me the best value possible and she makes sure that her team is courteous for light and on point with all information new and old to keep me informed with what I need to be compatible in the business world in the Landscaping lawn care business and moving business!

Rating:

5.0

A-1

Rating:

4.0

Well managed operation, was smooth process.

Rating:

5.0

Ke'shell Southern is very funny and personable when explaining Uhaul terms and conditions. Carlos Palmore was very helpful with my refund. Uhaul, please get more furniture pads for customers.

Rating:

5.0

Great

Rating:

5.0

DNoyhing more at this time

Rating:

3.0

Vehicle had body damage not reported or documented about the whole body of the vehicle, had to take pictures of same. Vehicle interior stunk, smelled of marijuana! Not a pleasant experience!

Rating:

5.0

Technician at this location pointed out that secondary chain to hold the trailer wasn't done properly by the dam toy store where I picked up the trailer.

Rating:

5.0

Quick and easy as usual

Rating:

4.0

The truck I rented needs to be retired. It was loud while driving it, shook alot & needs a alignment. It was clean inside though. So I gave it a yes on the question, but I wouldn't rent that 17 inch truck no more.

Rating:

5.0

When a customer picks a specific location Do Not Change it!!!!! I had a very large motor home and location that they wanted me to go to I wouldn't have been able to get into it. The location I picked was fantastic!!!!

Rating:

5.0

everything was great!!

Rating:

2.0

Everything about renting was good except the woman working who helped facilitate the rental process. She was not mean but seemed to have an aditude and was texting on her phone the entire time. She never put down her phone and we kept having to wait to move foward on the screen to the next step because she was busy texting someone and was more focused on that than helping us. She only did her job after she was done typing a text and sent it.

Rating:

5.0

Everyone was friendly and helpful! They made the process easy!

Rating:

5.0

Great customer service.

Rating:

5.0

Always GREAT service!!!

Rating:

5.0

Prices are higher than some other storages....but It think it's worth it.

Rating:

1.0

U-Haul is just an absolute joke. I have never had a good experience with this company. They even charged me 30 bucks even though I filled the tank to where it was when I picked it up. I will be going with other services in the future. They made my drop-off super far away from my destination so I would have to pay extra. And then charged me for a towing expense? What is that? I literally used their service for towing, why do they charge for a towing expense? No clue. I will never use U-Haul again. Complete trash

Rating:

3.0

The equipment was bad, it was load then 1/2 thru the trip either the muffler popped or got a hole , something happened and i had to drive 800 miles with this truck sounding like a tank and me breathing carbon Dioxide. instead of finishing my trip i had to stop and get a room for the night because the carbon was making me dangerously tired

Rating:

4.0

The uhaul employees I worked with at this location were friendly and helped me right away.

Rating:

4.0

Equipment was clean, but old and a little rough around the edges. Much of the guides and numbering was worn off.

Rating:

5.0

Excellent service, no problems. Moving went smoothly.

Rating:

3.0

Less wait time maybe more people for customer service

Rating:

3.0

Friendly staff! The truck I rented was not in great shape. It was difficult to drive because the steering wheel wanted to turn 1/3 of the way in order to drive straight. The instructions to find the truck were not clear but once I stepped outside a worker saw that I was lost and helped me.

Rating:

5.0

This location is great--always a positive experience. I live closer to the University City location but I won't go there as they lack positive customer service.

Rating:

5.0

George was excellent as I was having a lighting issue for the trailer rental and he went above and beyond to try to help me get my issue resolved; when James found out what was going on, James was fantastic to help find a solution and fix the lighting harness issue and get my lighting to work correctly so I could leave with the trailer the same day. Both were excellent.

Rating:

5.0

They were great - I had low tire pressure in my vehicle and they added air

Rating:

5.0

Friendly associates with prompt service.

Rating:

5.0

Upon receiving the truck I noticed the check engine light was on, this is the second time I've been given a vehicle with some type of light illuminated (low tire pressure or check engine light) I was told that the the vehicle was ok just that they didn't have a technician to make the correct adjustment. Those things should be done after each inspection after use!

Rating:

5.0

Five star experience from start to finish. Very happy with each employee that helped us. The level of customer service really blew my mind. The bathroom was super clean as well.

Rating:

5.0

Improvement unnecessary!!!

Rating:

5.0

The staff was amazing. Full of energy, fun and very helpful. Donna and Chuck are to be remembered for their help and kindness.

Rating:

5.0

Always fast courteous service

Rating:

5.0

Thank you

Rating:

4.0

Getting in the entrance was different due to the traffic.

Rating:

5.0

Nothing, everything was perfect. Pick-up was a breeze. Self-check-in was a thing of beauty. There is not a single thing to complain about or any issues. EXTREMELY SATISFIED!

Rating:

5.0

Great helpful and friendly staff. Smooth drop-off and boxes return. Really nice space and not too crowded. Easy to get in and out.

Rating:

5.0

Very nice

Rating:

5.0

Service here at this location is great. We had a 15' truck that was overall great and worked really well. In the bed of van there seemed to be grease of some kind layered on the floor. Maybe cooking oil or something similar. This wasn't discovered until we started moving things into the truck. It made moving and shifting things harder than it should. Some areas you could stand still and start sliding to one side or another. That being said it was no big deal. My wife decided to inform the manager Carlos just to ensure one of the employees or another renter wouldn't fall or hurt themselves. Carlos was nothing short of fantastic. We weren't looking for anything or really complaining but Carlos was adamant that it was unacceptable. He gave us a small discount on the rate for the inconvenience. It's the little things like this that will have me coming back and letting my friends know this is the spot to use. Give Carlos a raise. He loves his job. He's good at it and cares. You don't find too many people with that type of integrity.

Rating:

5.0

Information regarding location of vehicle ID was confusing, other than that the process was fairly easy.

Rating:

1.0

Waited in line for over an hour, lady at the desk was incompetent. Storage door was far too small for washing machines, couches, beds etc. light was out in the unit. Elevators were not big enough. Very hot in the unit and not temperature controlled as promised.

Rating:

3.0

card key did malfunctioned often

Rating:

3.0

Upon arrival, the floor of the unit was sticky which at request staff attempted to clean up and provided a blanket to cover the parts of the floor that weren't able to clean. There also was not a working light inside the unit.

Rating:

1.0

My unit was burglarized while I was overseas, apparently along with several other units, but I was never notified and only discovered upon return that roughly half of my belongings had been stolen. I purchased insurance on this unit, but even if I should receive the full insurance payment, it won’t be enough to replace all the stolen appliances. Additionally, of the boxes that remained, several were water-damaged, in spite of the fact that this facility was meant to be temperature and humidity controlled.

Rating:

5.0

The young lady who help me was extremely kinda and accommodating which was beyond appreciated, moving can be traumatic and she helped make it less so.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Great customer service

Rating:

5.0

The manager went above and beyond what he needed to when we couldn't fit all of our things in the large storage unit at this location. He found us another unit at a nearby uhaul. Thank you!

Rating:

5.0

Staff was great! Very helpful Thank w

Rating:

5.0

Staff was amazing very attentive. Storage was very clean as well as equipment available.

Rating:

1.0

Elevator was broke for a week or so!!!

Rating:

3.0

Roaches were in the hallways

Rating:

3.0

Mostly good experience, Access boxes for after hours are broken, no card or code will work. Advised by CSR that would be fixed sometime this week, maintenance crew doesn't work on weekends?! Please expedite getting these fixed. Thank you, PKrash

Rating:

5.0

Still my future choice

Rating:

4.0

The employees are very helpful. It seems they could do a lot better with more competence from Uhaul itself. Let your great employees shine.

Rating:

5.0

The staff was so friendly and helpful! Every interaction I had with them they were extremely personable and went out of their way to help me! Incredible customer service!!! Would definitely use again and recommend them highly!!!!

Rating:

5.0

This location is the only location that I go to, this one is my favorite. Very professional, friendly and quality service every time.

Rating:

5.0

The lady who helped me was great. She gave me her full and undefined attention even though they had a lot going on. The first unit I reserved the door would not latch so I had to get the next size storage unit. The next unit had 2 locks on it so unfortunately I was not able to have that unit. Third unit was perfect. The only down fall is I had to get a bigger unit so it cost me more then I expected.

Rating:

5.0

Very helpful staff!

Rating:

5.0

Great employees

Rating:

3.0

Everything was great except I’ve talked to someone 3 times about cancelling my storage unit and I still don’t have a confirmation that it’s been cancelled yet. I’ve had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don’t get where the hand up is and that’s very frustrating.

Rating:

4.0

Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.

Rating:

5.0

James is a great manager, very hard working and nice. Ronda and the crew are hard workers.

Rating:

5.0

Excellent on-site team. We were most appreciative of the service. Thank you!

Rating:

5.0

The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️

Rating:

2.0

I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I’m paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to small

Rating:

5.0

Exceptional service!

Rating:

5.0

Very professional service

Rating:

5.0

The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.

Rating:

3.0

The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.

Rating:

3.0

Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it’s still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It’s guaranteed to make you do that.

Rating:

4.0

The door to the unit didn't fit well

Rating:

4.0

Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Rating:

5.0

Good

Rating:

5.0

Great employees at this location. Had no problem accessing my stuff when needed.

Rating:

4.0

The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.

Rating:

5.0

Great customer service,

Rating:

4.0

Good job

Rating:

5.0

service is pretty good

Rating:

5.0

made my storage and truck rental experience a wonderful one.

Rating:

4.0

I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

Rating:

5.0

The employees were knowledgeable and helpful.

Rating:

5.0

My overall experience was excellent. All of the U Haul associates delivered great customer service.

Rating:

4.0

Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

Rating:

1.0

I was charged for several items that i never requested. It was a overcharge on my friends card.

Rating:

5.0

No issues at all during my time with this facility.

Rating:

5.0

We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

Rating:

5.0

Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Rating:

5.0

The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Rating:

5.0

Friendliest customer service I've ever received when renting a Uhaul truck.

Rating:

5.0

The staff was friendly and units secure.

Rating:

3.0

The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

Rating:

5.0

James and crew are amazing!!

Rating:

5.0

Was very helpful and courteous

Rating:

4.0

They are great for what I needed.

Rating:

5.0

Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Rating:

4.0

Good work.

Rating: