Didn't say I'd have to pay for every mile I usedORLANDO P.
U-Haul Moving & Storage at Kingshighway
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Piia H.
Customer did not leave a comment.Wesley B.
Very helpful and friendly staff. Everything about the rental went as planned. Using the app to check out the vehicle was easy and convenient. Checking in the vehicle after the rental was also quick and easyMICHAEL M.
First employee I met complained where I parked. Then he complained about the trailer not being in front. Getting through the rental process inside is always painful. I rent U-Haul trailers many times a year and it's always dreaded.JAMES C.
Everything was great except I’ve talked to someone 3 times about cancelling my storage unit and I still don’t have a confirmation that it’s been cancelled yet. I’ve had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don’t get where the hand up is and that’s very frustrating.TORII D. | Overall Experience
Customer did not leave a comment.Kim G.
Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.RICHARD W. | Overall Experience
The check in guy was totally rude and nastyandrea P.
James is a great manager, very hard working and nice. Ronda and the crew are hard workers.Shari E. | Overall Experience
Customer did not leave a comment.Jennifer M.
Superb friendly customer service.MICHAEL G.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.LESLIE H.
The truck was only half full of fuel. I expected a full tank so I could go further before having to stop to refuel. I don't understand that. As a customer I really suggest Uhaul fill the tanks upon delivery.MACK J.
Workers proactive and extremely professional.JERRY L.
Staff was super friendly and helpful. Thanks Ronda, Victor, & Cliff!Demetrios T.
Customer did not leave a comment.DONALD H.
Customer did not leave a comment.TERRY R.
Customer did not leave a comment.MONISHIA C.
Inform current and future clients/customers of acceptable vs unacceptable cargo area, return conditions. *15' cargo truck and above . -I'm sure it's in the contract somewhere, but a visual aid within the cargo area , may be additionally effective.Harold F.
Customer did not leave a comment.Maria D. | Overall Experience
The location on Kings Highway in Saint Louis needs to restructure their process of checking in returned trailers. For two-three weeks straight I continuously got calls & text that the trailer had not been returned & would be reported missing. The failure of the employees & establishment to correctly check in a returned trailer & blame their customers is ridiculous. Terrible customer services.Tre P.
Customer did not leave a comment.ELIZABETH C.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Mladen W.
Customer did not leave a comment.Brandy C.
Customer did not leave a comment.SUSAN N.
Customer did not leave a comment.Karl J.
I did the contactless curb pickup and everything worked just as it should. Easy directions that walked you through each step. Highly recommend.Jennifer M.
Customer did not leave a comment.DARREN S.
I was surprised that hooking the dolly up was not part of the rental agreement but rather an additional cost. That said the guy who helped me was very helpful and knowledgeable and made sure that I had a good unit for the long tow and that it was properly attached and my car properly situated.Randolph F.
Customer did not leave a comment.NOAH H.
Customer did not leave a comment.Cecelia G.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Wayne L.
Customer did not leave a comment.Gregory F.
Customer did not leave a comment.James F.
Customer did not leave a comment.PAUL A.
Customer did not leave a comment.VINCENT S.
Everyone was greatPatrick T.
Customer did not leave a comment.MICHAEL F.
They gave me a uhaul that was almost on empty and stated that if i bring it back on a quarter tank they would pay me but instead i brought it back exactly how it was given and was charged 7 dollars for gas and one of the check in agents told me bringing it back like that can ruin the truck . funny how they care on how we bring it back but didn't care how they gave it to me . Won't be returning to this locationDominique N.
Customer did not leave a comment.Samir L.
Customer did not leave a comment.THORNTON F.
Keep doing what you're doing ThanksSTEPHEN T.
Customer did not leave a comment.Lawrence B.
Customer did not leave a comment.CARMEN G.
These guys go out of their way to help you. I've used them several times for different things and always had a wonderful experience.Nelson M.
Keep up the good workERIC B.
Customer did not leave a comment.JOHN O.
Explain the full Details of the contract money wise up front. Was expecting to pay $60 for renting a 6' by 12' enclosed for 2 days. Paid $60 cash. When went to return trailer, was told I had to pay an additional $24....JEFFREY S.
This location has the most beautiful art-deco style ceiling.Danielle S.
Customer did not leave a comment.Adam B. | Overall Experience
Customer did not leave a comment.Roger S.
The gentleman who retrieved/return was completely out of lint. I simply questioned the miles driven, which accumulated roughly an additional $2, an: he was aggressive and rude.DARRION R.
Was charged and extra day and extra insurance because the worker didn't note that we turned the trailer in. Will be disputing charge if it is not credited.Michelle W.
Excellent on-site team. We were most appreciative of the service. Thank you!Merceds E. | First Impressions
The ability to check in manually if the online check in takes too long. Although the equipment was good, the online check in process took longer than expected which dipped into my rental time (about 25 minutes waiting for approval...out of the 4 hours).Keaton A.
Very accommodating and friendly staff. Ease of pick-up and installation of needed electrical wire. The only recommendation would be checking the equipment. Our appliance dolly was broken. It would not synch around the washer/dryer. We had to tie the canvas strap to keep them on the dollyGEORGIE C.
Staff is AWESOMEðŸ‘‹CHRISSIE B.
Customer did not leave a comment.THERESA E.
This is to review U-Haul policies and customer experience associated with Truck Share 24/7. The user experience is terrible. It took me 45 minutes to rent the truck, 45 minutes to return it, and the system didn't even tell me where to put the key for the truck I was returning. While I was attempting to return my truck, two other customers asked me to help them...one was renting, the other was returning. U-Haul needs to send the customer a simple checklist to tell them what to bring with them to complete each step of the process. It is now 23 hours later, and my U-Haul account still does not provide a link to my contract or a receipt. I just spent 15 more minutes on the phone trying to get a copy of my final receipt so I can submit it for reimbursement...and I still don't know if it's final. These are all corporate process issues that have nothing to do with this particular location. I marked the rating as Poor even though this terrible customer experience has nothing to do with this location. The truck was fine. The only thing I wish the location would do would be to provide better lighting for people picking up and dropping off in the dark.Dianne E.
Very courteous and knew what they were doing.Paul W.
I always have a great experience at this location!Ornitorio L.
Customer did not leave a comment.Matthew A.
I was given a different van that was not listed on my contract. Which means everything was off the mileage. The amount of gas that was in the van and when i returned the staff wanted to guess what i would be charged. Then they had to mapquest where i went to try and get the correct amount. Thanks to a new guy that was poorly trained. I have always used this lication and will never go there again.TAMMANY M.
Customer did not leave a comment.Aimee V.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.Lindy S.
Customer did not leave a comment.Amanda B.
None needed, every thing was great .Thank you.MISTY L.
These folks are on the ball thank you so much.Robert S.
Customer did not leave a comment.GARY H.
Customer did not leave a comment.DONALD T.
Customer did not leave a comment.Patrick H.
The customer service people were very friendly and helpful. It was refreshing to work with people who enjoyed life and didnt bring negative attitudes.PAUL C.
Customer did not leave a comment.VIRGINIA B.
Customer did not leave a comment.ALICJA Z.
I am an experienced large vehicle driver. My suggestion is that you should give people a quick driving lesson before they take off. Just an idea.ROMMIE M.
The truck was very clean and in good condition, but the service, from one individual in particular, was surprisingly poor. A female behind the desk, the first person to receive us, was on her cell phone not paying an ounce of attention to us. We had to request her attention. From then on out she was curt and not particularly helpful. I can't remember the last time I've written about poor customer service on a survey...but this employee really left us with a poor taste in our mouths about this particular U-HAUL location.Samuel S.
The managers are good. Some of the employees are sub-par and make a lot of mistakesPHILIP M.
Customer Service was excellentRichard D.
Customer did not leave a comment.Mick P.
Customer did not leave a comment.STANLEY J.
Customer did not leave a comment.Harold S.
Ronda is great!Lindy S.
Customer did not leave a comment.Corey H.
I was doing the mobile check-in for the first time which was taking a while to load. I stepped inside the store to get guidance from the staff if I needed to get the keys from anyone or what the next step was. The guy behind the desk was condescending in tone & kept repeating the same thing over & over, telling me the app would tell me where to pick up my keys. He wasn't a clear communicator & was unhelpful in answering my questions when trying to get a little guidance since this was my first time at this location & using this type of mobile check in service.Katie W.
The two men running the front counter could not have been more dismissive and rude. I was renting a truck to move furniture with my daughter in the freezing rain and they treated me like an idiot, which I am not. Told me to walk around until I found the right truck (in the rain). We did and could not locate a truck with the number on it that my reservation asked for. When I told them that, he said it was the one with NO NUMBER ON IT and acted like I was stupid. (Hmmm, I was supposed to know that the NUMBERLESS truck was the one I reserved? Weird, because I DON'T WORK THERE, THEY DO.) I have used this U-HAUL location several times in the past but will go out of my way to never do so again. I don't deal with assholes. Also, dicking around with these two rubes cost me an extra 45 minutes of daylight and time I paid for the truck while moving, which is unacceptable. What a shit show.Jessica M.
Customer did not leave a comment.Monique S.
The steering was alittle rough but not too bad. My only complaint when I reserved online on my email confirmation it gave me the wrong location info and I called them but luckily the lady sent me to the right place. Friendly staffBrittney K.
Customer did not leave a comment.Laura F.
Customer did not leave a comment.Vicki E.
Some of the plastic bins (~8) were dirty from a previous use, but the majority were clean and had a fresh scent as if there were cleaned with a disinfectant which is a great signal that they were cleaned by the Uhaul team.Alex M.
Customer did not leave a comment.RICHARD P.
Get rid of that beat up, ancient 4 x 8 UV trailer you wanted to rent to me. It feels like bait and switch when I arrive and the 4 x 8 trailer looks nothing like the pictures on line and nothing like any other trailer that I have rented from UHaul in the last 20 years.Barbara M.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.CYNTHIA B.
Customer did not leave a comment.NEIL C.
It was all good.MICHAEL E.
Customer did not leave a comment.Lindy S.
The transmission in the truck was bad. It was slow picking up speed. Other than that. The truck was nice. Your return attendant was very helpful and friendly.TUNISIA J.
Customer did not leave a comment.Judy V. | Overall Experience
The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️JERRY R. | Overall Experience
Customer did not leave a comment.Anthony D A. | Overall Experience
Customer did not leave a comment.Paul S. | Overall Experience
I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I’m paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to smallAlan O. | First Impressions
Exceptional service!heather m. | Overall Experience
Customer did not leave a comment.Ryan C. | Overall Experience
Very professional serviceAnthony D A. | First Impressions
The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.Janet J. | First Impressions
The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.Rachel J. | First Impressions
Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it’s still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It’s guaranteed to make you do that.TORII D. | First Impressions
The door to the unit didn't fit wellJaninea S. | Overall Experience
Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.Gene F. | Overall Experience
GoodAndre F. | First Impressions
Great employees at this location. Had no problem accessing my stuff when needed.Thorhan K. | Overall Experience
The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.Julia G. | Overall Experience
Great customer service,beverly e. | First Impressions
Good jobDALE M. | First Impressions
service is pretty goodrui Y. | Overall Experience
made my storage and truck rental experience a wonderful one.Ramon G. | Overall Experience
I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.MELISHA W. | Overall Experience
The employees were knowledgeable and helpful.Evan E. | Overall Experience
My overall experience was excellent. All of the U Haul associates delivered great customer service.Gene F. | First Impressions
Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.JANE S. | Overall Experience
I was charged for several items that i never requested. It was a overcharge on my friends card.Tony A. | First Impressions
No issues at all during my time with this facility.adrienne g. | Overall Experience
We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.nancy d. | Overall Experience
Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.Thorhan K. | First Impressions
The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.Latanyia M. | Overall Experience
Friendliest customer service I've ever received when renting a Uhaul truck.Kristie M. | First Impressions
The staff was friendly and units secure.Joel F. | Overall Experience
The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.Joel F. | First Impressions
James and crew are amazing!!shari e. | Overall Experience
Was very helpful and courteousErvin L. | First Impressions
They are great for what I needed.TIMOTHY G. | Overall Experience
Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.Justin V. | First Impressions
Good work.Maurice F. | Overall Experience
They wer very friendly and helpfully.Brittany G. | First Impressions
Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.GWENDOLYN S. | Overall Experience
Very friendly staff on handChristina P. | Overall Experience
First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not trueChristine L. | Overall Experience
Thank you very much it was a pleasure doing business with you.helen h. | Overall Experience
Had a great experience working with the staff regarding storing and truck rentalRamon G. | Overall Experience
Would definitely rent space again if needed...Tim T. | Overall Experience
The staff was resourceful, the entryways are clear and easily navigated, save for the fact that the stairway from basement to 1st floor is blocked by the carts.Long H. | Overall Experience
U-haul is the bestVivian B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
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