Customer Reviews for U-Haul Moving & Storage at Kingston Rd

5054 reviews

4095 Kingston Rd   Scarborough, ON M1E2M3
(W Of Morningside)

(416) 281-9605

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(416) 281-9605

4095 Kingston Rd
Scarborough, ON M1E2M3
(W Of Morningside)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

quick and friendly service

JOSEPHP R. 
Rating:
5.0

Customer did not leave a comment.

Eduardo A. 
Rating:
5.0

You guys the best any branches

GIRUMASHENAFI M. 
Rating:
4.0

Customer did not leave a comment.

THAMBIDURAI I. 
Rating:
5.0

Overall crappy experience. Multiple phone calls over multiple days changing truck size and pick up locations. Multiple phone calls disturbing me while at work. When I arrived at location to pick up the truck, equipment wasn't there and store was closed. Had to drive to another location to rent truck. Because I was given a smaller truck than I had reserved WEEKS ahead of time, I couldn't move everything I needed to as we ran out of time and couldn't make 2 trips. Extremely dissatisfied with the entire experience. Was promised a $50 equipment guarantee, we'll see if they honour that or not, but as a regular U-Haul customer, I think it may be time to find another rental agency that is more organized

JAMES PATRICK I. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

MIGUELB A. 
Rating:
1.0

Pumped gas before returning to the location. Proof of purchase available upon request. The staff at the location stifled me for gas charges because the needle was not exactly on the half tank. I was too exhausted from my move to argue. Not returning to this vendor nor recommending uhauls services to any of my colleagues or family.

ABDULLAH I. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

Have the equipment rentals already in the vehicle

JAMESR H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

FREDERICKB H. 
Rating:
5.0

Everything was fine great customer service overall good experience

ANDREWPAUL B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERCHRISTO J. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Jim I. 
Rating:
5.0

Customer did not leave a comment.

PERMJITSINGH S. 
Rating:
5.0

The Company staff service was perfect. The truck was in excellent condition and I am very satisfied with everything.

NIKOLAOS T. 
Rating:
5.0

Staff was great

GEORGE W. 
Rating:
5.0

Not one thing

CHARMAINEJ T. 
Rating:
5.0

The staff were exceptionally friendly, helpful and knowledgeable...best I've ever encountered at a U Haul location! Highly recommend.

Carol W. 
Rating:
5.0

Very helpful staff, great guys. You should probably hire more people there on the weekends. 2 just isn't enough

ALEXANDER S. 
Rating:
4.0

The back of the vehicle had drywall debris in it when I picked up the vehicle. One of the employees apologized and cleaned it out with a mop before I left. After driving for a while, I noticed the smell of cigarette smoke and a film on the inside of the windshield and side glass. Then I noticed the ashtray was dirty with cigarette butts. When I returned the vehicle, I mentioned this to the employee that was doing the inspection, and he apologized. He also said he did not even know there was an ashtray in the vehicle. No offer of compensation was given. The vehicle also did not have a back up alarm which I had assumed was standard on any moving van. I was told that this is not the case, and I should have honked the horn a few times before reversing. The vehicle did what I needed it to do, which was move my daughter into her new place. The vehicle was ready on time as scheduled, which was the most important part of this rental.

James B. 
Rating:
4.0

I ordered a 6x12 cargo trailer online with it saying there was stock. One hour before I go to pick up they changed it from a 6x12 to a 5x8. Which was too small, I should not have been able to rent a 6x12 if there was none available.

Gerald M. 
Rating:
1.0

Staff needs to be properly trained to help clients understand what is required to safely operate the equipment being rented.

JOHN L. 
Rating:
5.0

Always go over and Beyond make sure their customers needs are met even when you haul changes their policies and up their rates with their changes

REX P. 
Rating:
5.0

Customer did not leave a comment.

RYSZARDZYGMUNT F. 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
5.0

I have great regard for this Uhaul location. I was NOT happy with the online booking though. It continually sent me to wrong address for pick up. Then st end of my rental there was no easy method of online checking in despite being asked to do it. Online booking and checking NEEDS improvement

GLENNA S. 
Rating:
5.0

Customer did not leave a comment.

bill A. 
Rating:
1.0

Horrible experience. I requested to pick up at 320 queen, gor a confirmation, and when I arrived they just told me on the spot I got assigned to another location which is 35km away...And ignored me after. So I waited for 30mins, and had to uber 40mins to another location, drove the truck back , and returned the truck to that location after, which cost me time, $, s

TSUNTING L. 
Rating:
5.0

I went to 4 locations before I was able to get what I wanted in the timeframe required.

Don B. 
Rating:
4.0

I was charged an extra fee after the initial payment went through, which I wouldn't have noticed if I didn't check my bank statement a few days after the initial charge.

REBECCA M. 
Rating:
5.0

great customer service they really do there best to sute customers needs and support

Rex P. 
Rating:
3.0

The agent did not confirm the truck size during check-in and simply bumped up to 26' which is difficult to maneuver. This was realized only when approaching the truck and on requesting the agent to provide a 20' truck as per original booking he simply denied with a rude grin saying there is no availability. Totally unprofessional service, I should have just checked-in online and drove away with the 20' truck as per my booking. Except for this everything else was perfect.

Roshan P. 
Rating:
5.0

Customer did not leave a comment.

BHASKER S. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH G. 
Rating:
4.0

Customer did not leave a comment.

NIKKIDANIELLE W. 
Rating:
5.0

Customer did not leave a comment.

Teodor C. 
Rating:
5.0

Customer did not leave a comment.

SARVESWARAN K. 
Rating:
4.0

My order was changed without my consent. I was even lucky to get a cargo van at the time I needed a vehicle (for a 2 bedroom apartment movement). Worst experience ever. No human should experience what I experienced

Chukwuesmeka T. 
Rating:
5.0

Staff is friendly and helpful, keep up the good work.

Raymond C. 
Rating:
5.0

I was a bit let down at first that my location changed, but once I arrived it was a pleasant experience. I forget the persons name that was working that morning, but he was fantastic and made everything very efficient and easy. Even through it was a really busy moving day, he took time to check us in and walk us to the vehicle and answer any questions. Highly recommend U-Haul and this location in particular. NOTE: I did run into an issue with the online checkin portal when I was asked for 2 additional contacts, business name, etc. I figured I would use myself as a contact since my dad is the primary driver, which of course threw an error because my name is already on the agreement. Unfortunately, I could not get around this and started to panic a bit... but then I went inside and got everything sorted as mentioned above.

Ryan D. 
Rating:
1.0

15 mins after driving the uhaul truck, there was crashing sound that came from underneith the truck. We lost control of the steering wheel and brakes. The dashboard lights went off and the battery light came on. Thankfully we were close to a side street where we could pull off. Road side assistance sent a mechanic who determine the steering belt had completely snapped off and the belt tensioner was also broken. It look 3 hours for the mechanic to find new parts and fix the truck. We were left sitting on the side of the road until this was complete. Not only was this a huge waste of time, and delayed parts of our move that cause alot of stress, but more importantly, we could have been KILLED. Has we been on a highway when the belt broke, I except we could have been in an extremely dangerous situation. It was extremely negligent to rent us this truck. I will never use uhaul again and would encourage whoever is reading this to find a different truck rental.

Matthew L. 
Rating:
5.0

Everything was as expected, quick, organized and courteous. A positive experience

George B. 
Rating:
5.0

I have rented equipment from this location never any problems Great location Thanks

RONALDF M. 
Rating:
5.0

One of best locations I've dealt with. Very friendly, helpful people, during a hectic time, thanks

Mike M. 
Rating:
4.0

Customer service was great. Was able to pick up the equipment quickly. Only thing was the equipment was not as clean as they usually are but overall a smooth experience in picking up and dropping off.

Sarang K. 
Rating:
5.0

Customer did not leave a comment.

W K. 
Rating:
2.0

We were running behind schedule but made it before the location closed. We had a storage unit reservation and after the reservation paperwork and credit card information was completed, the staff member went to clear the lineup that accrued and forgot about us. We waited almost 40 minutes until I finally had to go explain to someone that we were still waiting to get access to our storage unit to unload our personal belongings. It was a long and stressful day due to truck issues and the fact we travelled 4 hours to get this move complete and the extra time spent standing around wasn't well received.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
4.0

The smell in truck was horrible I donnobwhat the person did before in there but was almost not stomachable

CARLJAMES BEECHK H. 
Rating:
5.0

Customer did not leave a comment.

JOFFREG S. 
Rating:
5.0

My favor rental place.

EDWIN U. 
Rating:
2.0

They charged me for utility dolly and never gave one !! They did not have the truck ready at the time of pick up and nobody answers the phone at this location!!

PANKHURI S. 
Rating:
5.0

Everyone from the phone booking to the pick up and drop off were amazing. I hate moving and this Uhaul experience made things slightly more bearable!

nIcola F. 
Rating:
4.0

Customer did not leave a comment.

noel S. 
Rating:
5.0

Staff was great and helpful

John S. 
Rating:
5.0

Customer did not leave a comment.

Joselito G. 
Rating:
5.0

Originally we were supposed to pick up the truck at a convenience store which was not open for the time we scheduled pick-up. This delayed our time for the move. We had to live chat as we were on hold for a lengthy time. The location was changed to Kingston Road which we received excellent service

PETERJOHN V. 
Rating:
5.0

Justin. Is simply and truly awesome. Provides over the top service and actually CARES his customers are HAPPY. That, my friends, is rare today. He consistently comes through for me. Goes out of his way to ensure there's a fix for every situation. ACCOMMODATES my needs while taking care of your ...YOUR.... business. Please ensure his employment file has this note. Happy to be a reference for this location and Justin anytime. I'll try to do an online review too.. tho I struggle with technology. Best regards and stay safe.

Bradley O. 
Rating:
5.0

Customer did not leave a comment.

TOM L. 
Rating:
5.0

Customer did not leave a comment.

HASHIMMOHAMED S. 
Rating:
5.0

All the people at this location were geat to deal with. Picking up and droping off. They made it a pleasure.

MICHAELJ C. 
Rating:
4.0

Staff members were polite and helpful, would recommend this location..

RODERICK H. 
Rating:
5.0

well execution, good customer service. I don't think i can add more to improve it , good job !

ENRICO A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWR P. 
Rating:
5.0

Customer did not leave a comment.

Paul Eric B. 
Rating:
5.0

Customer did not leave a comment.

MohammedZaid M. 
Rating:
5.0

The Steering wheel was not aligned which made referencing the wheels straight while parking very difficult and in some cases dangerous. There was an abnormal amount of vibration which would shake the mirrors so badly they were almost unusable... this was a incredibly uncomfortable drive with all the noise and vibration. I honesty was surprised that the truck made it the 800km drive. Picking up the truck and dropping it off was flawless at this location.

Alexander W. 
Rating:
5.0

Customer did not leave a comment.

Ted D. 
Rating:
4.0

Customer did not leave a comment.

TRISSHA M. 
Rating:
4.0

Customer did not leave a comment.

LESLIEA K. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Rene was very helpful. But my question - that you may find odd - but WHY do some of the trucks have oversized pictures of snakes on the side of the trucks???? Turned around the parking lot and there was these big snakes three feet away from me. Made my heart stop! Scared the heck out of me and my friend!!!!

SAMSON O. 
Rating:
5.0

Customer did not leave a comment.

Hongbo H. 
Rating:
5.0

Customer did not leave a comment.

laurie C. 
Rating:
4.0

Customer did not leave a comment.

Rosemarie N. 
Rating:
5.0

I have no other input at this time.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

renee L. 
Rating:
4.0

Customer did not leave a comment.

MOHAMEDFARASH L. 
Rating:
5.0

Customer did not leave a comment.

Hollisha A. 
Rating:
5.0

Customer did not leave a comment.

MITRI D. 
Rating:
5.0

Customer did not leave a comment.

GORDON B. 
Rating:
4.0

In the old days, you got a full tank, and topped it back up upon return. Last two times we had disagreements about how full it was upon receipt. This is silly and easily fixed. I will rent next time where I start and end with a full tank. Best. Mr. C. French email: dancesavecwords@gmail.com

JAYDEN W. 
Rating:
5.0

Customer did not leave a comment.

Roque D. 
Rating:
5.0

Way better than expected the van was in excellent condition the mobile check in and check out process was easy. Staff was friendly and able to answer all questions I had.

Harry C. 
Rating:
5.0

Customer did not leave a comment.

Manuel Ricardo A. 
Rating:
5.0

The team was fast and efficient. I was in and out no problems

Kelly H. 
Rating:
5.0

Overall the best i experience i ever had..

Mohammed D. 
Rating:
5.0

The best u hall I've been Big thanks

OMAR A. 
Rating:
5.0

I had and have always had a very positive experience renting from this location. The staff has always been very helpful and friendly.

Norman L. 
Rating:
5.0

Justin was a great help!!!!

Andrew N. 
Rating:
4.0

This location is the only location l have used over the years. The staff are always courteous and very attentive. I would recommend this location to my friends and family.

LYNEMJD G. 
Rating:
5.0

Excellent service. I got late because of some reasons and the guy understood had no problem with it. Excellent service.

Mandeep S. 
Rating:
5.0

Very impressed with the service and staff during my recent visits. Each time they were fast, courteous, and incredibly helpful. I would recommend this location to anyone.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

MARCO C. 
Rating:
5.0

Overall a good experience

Mark F. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJAMES T. 
Rating:
5.0

Customer did not leave a comment.

Elaine K.  |  Overall Experience 
Rating:
5.0

I have no problems.. the u-haul team at galloway and kingston rd.. they make an awsome team... i was a little diapointed. That the 8 days i had left on storage..i was unable to be rembursed for... but i understand its bussiness:) 20 stars i give the kingston rd u-haul:) thank you so much for keeping my belongings safe....and for curtisey. And overall respect and always helpful

Dorothy R.  |  Overall Experience 
Rating:
5.0

Great staff, they were very helpful!

IAN P.  |  First Impressions 
Rating:
1.0

From the very start I had major issues, a very unfriendly girl at the front desk set up my account. It took her 45 mins to get everything correct, however even after this I found my 4 digit entry pin was 5 digits and was a generic 12345! She obviously couldn’t be bothered to set up a paid for service on the system. I came back the following day to have this looked into by two other employees, it took 9 hours to solve the simple problem and get me after hours access. The main entrance to the storage units were a health and safety violation on a daily basis, to the extent of having to physically move large heavy fed ex boxes out of the way every time I needed access to my unit. This location (for a storage facility) clearly has zero storage for the 10s & 10s of toe bars and heavy boxes that are delivered multiple times per day. They are constantly blocking the fire exits and main walkway to all units. This is clearly in breach of all fire/health and safety codes. For a customer to have to move heavy boxes and toe bars out of harms way to gain access is ridiculous. My unit itself was ok but had zero lighting within, not even the hallway lighting could come in overtop as the walls were to the celling. I purchased my own lock from a local store because the lady that set up the account didn’t state any difference, only to find weeks later I had to purchase a U hall lock because mine wasn’t “fit for purpose” All in all my experience at the location is a 0 out of 5 I wouldn’t recommend to anyone and I’d appreciate some kind of compensation towards my overpriced rental. On a more positive note there were a couple of staff members who were polite and expressed their apologies for the inconvenience of the mess. They also mentioned that the first girl I dealt with was let go. The entrance blocking and lighting both need to be urgently rectified for obvious health and safety concerns. I noticed multiple cameras within the storage entrance so any administrator should be able to monitor this on a daily basis.

Damian S.  |  Overall Experience 
Rating:
5.0

Great service ,the staff are very helpful and friendly.

Paul R.  |  Overall Experience 
Rating:
5.0

Rene very friendly and helpful.

Jim D.  |  First Impressions 
Rating:
5.0

The staff were very friendly very nice. An excellent knowledge of what they're doing.

Venice G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

patricia p.  |  Overall Experience 
Rating:
5.0

Just a quick shout-out to Justin Abraham and the rest of TEAM U-HAUL...truly appreciated the help and understanding during these times - TRULY APPRECITED!!! ...and stay safe out there everyone... J Davie

George D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois L.  |  Overall Experience 
Rating:
5.0

Thank you

jacqueline d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHAVANA C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elaine L.  |  Overall Experience 
Rating:
5.0

Great customer service! Always helpful and friendly.

April M.  |  Overall Experience 
Rating:
1.0

I rented storage on Kingston rd.i had a outside unit i had 2 attempts on braking into my unit at the price of $305 per month i replaced 2 locks the cameras there doesn't show 3/4 of the units i moved out a week earlier canceled so you owe me a week back thanks mike

Joseph M.  |  Overall Experience 
Rating:
5.0

Justin Abraham went the extra mile , he is an excellent customer service rep, all the time smiling, very helpful , very flexible and very very polite! Thx. Farah.B and Youssef.T

Yousef T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gary m.  |  First Impressions 
Rating:
5.0

Helpful on phone. Timely and professional. Nice people.

Heather M.  |  Overall Experience 
Rating:
5.0

Justin Abraham provided excellent service and went out of his way to make sure the experience was as smooth as possible.

Deborah N.  |  First Impressions 
Rating:
5.0

This location has always been the one I go to for storage and truck rentals. The general manager Justin is the best !! Very professional yet friendly at the same time. Good job !!!

Lisa L.  |  Overall Experience 
Rating:
4.0

It suited my needs when I needed storage.

Leann G.  |  Overall Experience 
Rating:
5.0

Staff was very helpful , even with my unplanned storage needs. Good job !

WILLIAM T.  |  First Impressions 
Rating:
3.0

A lots of mice

ABRAHAM A.  |  Overall Experience 
Rating:
5.0

Timely, informative,professional, flexible and a reliable service, Many Many thanks!

Heather M.  |  First Impressions 
Rating:
1.0

My belongings were damaged from mice, My contract was forged by your employee, I cannot say anything positive about my experience

Jill M.  |  Overall Experience 
Rating:
3.0

Renting uhaul unit was efficient

Donna g.  |  Reservation 
Rating:
4.0

Always recieve friendly service at this location.

Katharine T.  |  Overall Experience 
Rating:
4.0

No comments.

faye c.  |  Overall Experience 
No reviews have been submitted for this location.

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