Customer Reviews for U-Haul Moving & Storage at Lamar Ave

2,627 reviews

3020 Lamar   Memphis, TN 38114
(@Lamar Ave and Semmes)

(901) 743-1993

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(901) 743-1993

3020 Lamar
Memphis, TN 38114
(@Lamar Ave and Semmes)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Camille P. 
Rating:
4.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

They were extremely helpful and the young man who helped me was really kind and courteous.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

Perry L. 
Rating:
4.0

I surely use you guys again, if need be.

Lesteonia K.  |  Overall Experience 
Rating:
5.0

Everything was smooth as silk.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Chernika M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANY S. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
2.0

Windshield in the vehicle was severely cracked and there was a cigarette butt in the passenger door. Also the passenger side mirror was so loose we had to repeatedly roll the window down to adjust it. Had I not had someone riding with me it would have been impossible to drive. The photos in the review of the vehicle condition didn't reflect any of the damage to the vehicle but every time I attempted to upload photos it said there was an error. I should have requested another truck altogether but I was in a hurry. In any case, I would never send a customer on the road with a malfunctioning mirror and a severely cracked windshield.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

LAKEIYA T. 
Rating:
3.0

* if the machine broken & no one is on duty , you're not getting in the storage that day .

Laquita S.  |  Overall Experience 
Rating:
5.0

Outstanding customer service.

BRANNON H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

Customer did not leave a comment.

KRISTY V. 
Rating:
5.0

Customer did not leave a comment.

Sanjay M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

myroneika M. 
Rating:
5.0

The staff was extremely helpful - very organized and friendly got us checked in and out in no time at all!

LELA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

JOEL W. 
Rating:
5.0

The staff was very professional

Freddy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
1.0

I was very disappointed and will be contacting cheadqyarter the gentleman from store Alex and used profanity with me the woman Sharonda from the other location witnessed this it was terrible and I wouldn't ever use u haul again the manager McKenny did absolutely nothing after hearing his employee take horribly to me also I was overcharged a full day for being late and hour and the mileage was not correct I have copy of the contract you can see it clearly wasn't 1330 miles in fact it was 1247 miles very aggravated and I am never using u haul services again

LEANNA G. 
Rating:
5.0

Customer did not leave a comment.

feleciette P. 
Rating:
4.0

The truck I rented was not very well maintained. The low tire pressure warning continued to come on while the tires were OK. The right side mirror was loose and would not stay as set (I borrowed a tool from a friend to tighten it so I could travel safely). The driver's side sun visor would drop down when you hit bumps in the road. At times while at a stop, the engine would sputter and sound as though it was going to die (but it didn't while I was driving it).

Daniel J. 
Rating:
2.0

After calling to determine whether the location had 12 furniture pads, it took 20 minutes to get them after I arrived. The were no other customers being helped. When I went to use the pads, I discovered that they were very damp and smelly. When my wife returned them, the staff watched as she dragged them into the store (they were heavy from being damp) and offered no help. After my wife informed the staff what was going on, they were apologetic and found 6 usable pads. We were refunded the difference, but no attempt was made to compensate for our inconvenience. To serve customers better, staff needs to be better trained, both for verifying that equipment is in proper condition and for managing inventory to reduce customer wait times.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

JOEL W. 
Rating:
5.0

Check in was easy, check out was easy. No concerns or complaints. It was a great experience.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

Lashundra V. 
Rating:
4.0

Very good experience.

ROSEANNA W. 
Rating:
5.0

Make sure notes are read because she added notes for milage return but i was over charged.

TERRELL F. 
Rating:
4.0

Customer did not leave a comment.

Maria J. 
Rating:
5.0

The service was great from the morning crew to the evening.

Crystalynn E. 
Rating:
4.0

Customer did not leave a comment.

Tuterral H. 
Rating:
5.0

Customer did not leave a comment.

Derrick A. 
Rating:
5.0

Customer did not leave a comment.

AMY W. 
Rating:
5.0

Keep smiling and give great customer service.

CARLA S. 
Rating:
5.0

Make sure your other location at the fairgrounds uhal open when the time it supposed to open got there at 9 left 9 50 no one should up to open the store

LEON J. 
Rating:
5.0

Customer did not leave a comment.

Calvin J. 
Rating:
1.0

Customer did not leave a comment.

Haylee G. 
Rating:
5.0

Everything way great staff was helpful and nice

ALBERT S. 
Rating:
2.0

Front counter person was rude .

Kevon P. 
Rating:
5.0

Customer did not leave a comment.

Yvette R. 
Rating:
5.0

Customer did not leave a comment.

Vicki A. 
Rating:
5.0

Customer did not leave a comment.

SIGNORA B. 
Rating:
5.0

Customer did not leave a comment.

Chaquorya S. 
Rating:
5.0

The young lady that was there was fantastic, one issue, but she went above and beyond to accommodate my needs.

ANTONIO P. 
Rating:
3.0

Staff could be a little more customer friendly but overall ok.

Randall M. 
Rating:
4.0

Pleas advise customers of the After-hour return process at the time of the rental so they can avoid the extra charge.

Lola B. 
Rating:
1.0

The vehicle I rented should be retired. Everything on it was raggedy. I rent from you all on a regular but from another location. The tire lights coming on, the mirror on passages needs fighting up wouldn't stay in place. It sounded as if I was caring a bunch of bucks in the back. This was sort of an emergency rental but won't happen again.

Mary S. 
Rating:
5.0

The young man who helps me was very helpful as always.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

Veronica F. 
Rating:
5.0

My chosen u-haul establishment.

Thomas P. 
Rating:
5.0

Leave every thing like it's is

Ada J. 
Rating:
5.0

The 2 gentlemen was very helpful and courteous. They answered all my concerns and questions and took all the stress away and moving is very stressful. I will always use the U-haul on Lamar in the future and will always refer them to family and friends. Wonderful and stress free experience.

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

no comments as I did not drop off the vehicle

STEPHEN T. 
Rating:
4.0

Customer did not leave a comment.

Jamie F. 
Rating:
5.0

great

VERNARD F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Received exceptional service as usual. I have recommend this location to another and this location is the only one he patronize.

Thomas P. 
Rating:
5.0

The system should be update so a customers name w/license number should be saved so that people like myself who uses U-Haul several times a year could receive some kind of discount or special.

Stephanie S. 
Rating:
5.0

none at this time

Stanley S. 
Rating:
5.0

Customer did not leave a comment.

ROSHONDA J. 
Rating:
4.0

Customer did not leave a comment.

RENISA E. 
Rating:
4.0

Customer did not leave a comment.

Barbie W. 
Rating:
5.0

Everything was good

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Melvin W. 
Rating:
3.0

If not too busy, walk out to vehicles and physically verify gas and mileage on vehicles being rented out.

David A. 
Rating:
5.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

Customer did not leave a comment.

valesisa E. 
Rating:
5.0

Customer did not leave a comment.

DENISE R. 
Rating:
5.0

Excelente

Reinaldo C. 
Rating:
5.0

Customer did not leave a comment.

Marqushay S. 
Rating:
5.0

The service was successful love👍👍

VELMA B. 
Rating:
5.0

Customer did not leave a comment.

Sheila C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosiland P. 
Rating:
5.0

I was more than impressed with the ease of the rental process. The staff at this office was more than efficient and courteous, they dames to really enjoy the job they were doing and made me feel as though it was important to them that I was satisfied with their equipment. They made sure I had all the equipment necessary to do the job I was to perform. Upon return of the rental truck, your representative was most efficient and knowledgeable. If ever I need to rent a vehicle again it will be from this location.

Vera G. 
Rating:
5.0

Customer did not leave a comment.

JOE B. 
Rating:
1.0

The lady that checked me in was rude with a noncaring attitude. I came and said Good Morning and she didn`t open her mouth. If I didn`t need the truck right off I would have canceled and went somewhere else. Inside the truck smelled like cigarette smoke. When I returned the truck the lady that assisted me then was very nice. I wish she was there when I checked in.

Darin H. 
Rating:
5.0

Customer did not leave a comment.

Tierreney L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Royshelle C. 
Rating:
4.0

Thanks so much the staff was very helpful with the questions I may had they’re answered was also helpful

theresa j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE R. 
Rating:
5.0

The manager at the Lamar location was excellent

JOEL W. 
Rating:
3.0

The to U-Haul Representatives at the front desk or more than informative kind and professional. However, our rental was not ready except it was 4 hours late. The dolly was broken. Other than that it wasn't too bad of an experience we will use you all again oh by the way our 10ft truck did not even have a ramp we have to load 50 chairs heavy chairs onto the truck manually that was horrible experience for us.

Willie R. 
Rating:
3.0

Cool

Larry P. 
Rating:
5.0

Truck was in poor condition buttons and knobs fell out of place. Poor Quality

Lamontrell B. 
Rating:
5.0

Customer did not leave a comment.

Charese M. 
Rating:
5.0

Nothing at all everything was nice and workers was very pleasant and helpful. Thanks for the wonderful service provided.

Tynisha R. 
Rating:
5.0

Customer did not leave a comment.

Gloria P. 
Rating:
5.0

Terrell did a great job!!! However, we had to do to another store for a moving dolly, which was not a good experience. They didn't know what to do in the system to let us have the dolly because we paid for it at the first store.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Lakendrick S. 
Rating:
5.0

Customer did not leave a comment.

Derica C. 
Rating:
1.0

Wrong information given when uhual was picked up

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

Great service

Stevie S. 
Rating:
5.0

The employees at this location were outstanding. They were extremely helpful and kind.

andy W. 
Rating:
5.0

My experienced started off a little rough I reserved a uhaul and was not notified that there was not one available. I spoken with several reps before I experienced professional and quality service from to outstanding personnel. I was pleased with the quality of care and concerned that shown.

Shalletuh H. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

They did not have a truck at the location I made my reservation at so I had to travel like 25 minutes further. The staff was helpful. The truck I was given had no powersteering and the brakes were back,

Taressia S. 
Rating:
5.0

Customer did not leave a comment.

Sylvia C. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Everything was taken care of in a timely manner, staff was very polite, and well informed

James W. 
Rating:
2.0

Very unprofessional staff

JIMMY Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta B.  |  First Impressions 
Rating:
5.0

Jasmine gave me excellent customer services. She made sure I understood everything and was very helpful in assuring me that my belongings would be in a secured space. She deserves a Gold Star!

sharon s.  |  First Impressions 
Rating:
5.0

Great experience with Jazmine! Looking forward to returning to use the Lamar Semmes location for future business.

MARLENE F.  |  First Impressions 
No reviews have been submitted for this location.

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