Customer Reviews for U-Haul Moving & Storage at Main St

4,716 reviews

1748 Main St   Buffalo, NY 14208
(By Lafayette)

(716) 884-1900

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 884-1900

1748 Main St
Buffalo, NY 14208
(By Lafayette)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

tiffani M. 
Rating:
5.0

Customer did not leave a comment.

Lillian M. 
Rating:
5.0

Customer did not leave a comment.

Pamela N. 
Rating:
4.0

Tahji is a very professional, customer focused employee who has always provided me excellent service, attention and concern. He is an asset to your organization and its customers. Top notch in how he carries out his duties

Reggie G. 
Rating:
1.0

The associate need to be a little bit more friendly he seemed a little standoffish and unapproachable no personality very dry

Marquita S. 
Rating:
5.0

N/A

Eric R. 
Rating:
5.0

The customer service we received was very kind and dedicated to getting us what we needed at that time with no hassle. Everyone hates moving, but they made it a painless process. Thank you guys for making our truck rental easy and not giving us a problem to keep it a day longer.

carrissa E. 
Rating:
4.0

Customer did not leave a comment.

Jose R.  |  Overall Experience 
Rating:
5.0

Always great customer service.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Cameron H. 
Rating:
3.0

Customer did not leave a comment.

Marlene N. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE B. 
Rating:
5.0

Nothing it was perfect

Nicole J. 
Rating:
5.0

Customer did not leave a comment.

Manmeet Pal Sing B. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
4.0

The mobile check in (and especially check out) process was so long, complicated, and onerous that if it stays the same I may never use U-Haul again. And if you can't get through it on your phone (a very real possibility) they charge a $20 "convenience fee" for a U-Haul employee to do an after hours check out the next day that they had been doing for free for years? That just adds insult to injury. The actual experience of driving the truck, and the quality of the truck was fine; it's a shame that the check in and check out process soured the whole experience.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Sutton H. 
Rating:
5.0

Have the other UHaul locations in the area move vehicles to locations where they can be rented. I wanted a cargo van and ended up with a 10 ft truck. While driving to my location, other UHaul locations were seen with plenty of vehicles available. Do I have to shop around locations to get the vehicle I want? Or do the locations share vehicles and they can be moved and registered for reservations at any location?

Linda K. 
Rating:
5.0

Hire more employees. I only saw one person operating the site on Sunday and it was a busy day.

Madeline B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

I arrived at 12:25 when I had a noon appt and the gentlemen who were working there were very accommodating and helpful. I dropped off the truck around 4 and worked with one of the same gentlemen and he was very professional. I enjoyed my experience everyone was very friendly and helpful and this location was one of the few that had the vehicle I needed on the date I needed it. Really good experience. Thanks!

Gaia O. 
Rating:
5.0

Great job no complaints

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
4.0

great service

David S. 
Rating:
5.0

Customer did not leave a comment.

marsha W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Ebony T. 
Rating:
5.0

I had an excellent experience!

richard P. 
Rating:
3.0

It appears your staff are overworked and tired and almost always alone.

Greg H. 
Rating:
1.0

Customer did not leave a comment.

Mohammed H. 
Rating:
5.0

I initially made a reservation for a rideshare vehicle and when i arrived to pick it up found out not only was the vehicle not available, but that my reservation got moved to another location…in canada. Took several calls with customer service and two hours to find a replacement truck and the only one available was not a one way, so we had to tack on an extra hour and quarter tank of gas to our move just to return the truck.

Aaron H. 
Rating:
5.0

They have made my equipment returns quick and painless everytime.

Eric R. 
Rating:
2.0

I wanted to pay for two months. Yet I was charged for 3 months. When I questioned it, I was told that. It would be refunded when I move my stuff out. It appeared that the employee didn't know how to do a refund. He rush other customers out and seems to be on an overall bad mood.

Minerva R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Oscar B. 
Rating:
5.0

Customer did not leave a comment.

Marion R. 
Rating:
1.0

Customer did not leave a comment.

Danielle H. 
Rating:
5.0

Maybe a little bit of time showing someone how to use the truck? It took me a bit to understand the locking mechanism on the back sliding door. The are big trucks to someone who drives a sedan and it can be a tad intimidatging.

Jesse R. 
Rating:
2.0

Not asking guests to lessen the length of their reservation and having the equipment that was reserved available. I asked for a 24 hr rental. I was asked to have the truck back by 9 am. I reserved a 26 foot truck..I ended up with a 20 foot truck. During the moving process my father had a medical emergency and we did not sleep. As I was the only registered driver, our process stopped, because ibwas at the hospital with my father. I only just returned the truck Monday morning. I honestly would like a refund of the extra day, due to the fact that I couldn't move my home.

Christina C. 
Rating:
4.0

Customer did not leave a comment.

Jeremias S. 
Rating:
1.0

I reserved a truck for Saturday at 1 and organized movers, childcare so I could be free to move and there was no truck available. Apparently everything was overbooked as I was not the only Person who didn't receive the truck they reserved. I had to reorganize the movers and paid for childcare for no reason, it ruined the entire plan and cost me an entire other day (they were able to procure a truck fro the following morning ). I lost $150 in all of the rearranging that was necessary in order to accommodate YOUR mistake. I would Like a refund for the truck I rented and will NEVER use or recommend uhaul again. The absolute worst living experience of my life and I have moved several times including internationally. I cannot believe the epic fail of your company to deliver on reservations that we're made well in advance

REBECCAJ M. 
Rating:
3.0

This is the first time I've rented from this location and the representative was actually very nice and professional. He should be promoted to Supervisor so that he can train others in customer service.

candace M. 
Rating:
5.0

Excellent customer service. Thanks

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

The U-Haul person was very helpful and welcoming. He was very professional. He dis-connected the U-Haul trailer quickly and we left in a very short time.

Peter K. 
Rating:
5.0

Disappointed that the bench seats were eliminated, as there's no place to sit for a 3rd person. Kind of inconvenient. Store assistant was friendly and went thru everything clearly and answered any and all questions.

jillian P. 
Rating:
2.0

No lock provided when I move in. My expectation was to have a lock inside the storage unit. But did not had one. Also hard to reach that unut. Staff is not friendly at all. I regularly using Uhaul service in Canada, and this is first time I used in US. And it will be the LAST. BECAUSE WORST customer service due to rude employees in that location.

Kasundi U.  |  Online Move In 
Rating:
4.0

Cool

Drew B. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

darlene W. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

The alignment on the truck was off upon pick up, doesn't pull.

Michael S. 
Rating:
5.0

The manager of this place has the patience of a saint, possibly more. He handled a misunderstanding on my part expertly and explained everything clearly. It took some time for me to see that I was wrong, but the manager took the time to show me. Thank you for the experience.

Farrah M. 
Rating:
5.0

Amazing staff!

Michelle P. 
Rating:
5.0

Owner is there working Place is run top knotch You want the best Go see Taj and his men Peace

David B.  |  Overall Experience 
Rating:
5.0

Nothing to improve on. Stafff was professional and helpful. Van was practically brand new and although a previous renter damaged it, they made me aware of the situation before I even noticed

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Marloe J. 
Rating:
5.0

Air freshener after every use.

robert S. 
Rating:
1.0

The general manager sets a piss poor tone for the store. He is extremely arrogant and kind of sending. He allows his employees to leave drugs in vehicles and his only responses and. Very very rude and unprofessional.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Lillian M. 
Rating:
2.0

Customer did not leave a comment.

Jazmine P. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Pricing was vague and not clearly advertised. Could not get a credit for returning trailer early otherwise service was great.

john L. 
Rating:
4.0

Friendly, professional service.

Kristen P. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Ireonna H.  |  Overall Experience 
Rating:
4.0

Staff could be a little friendlier.

Gregory Z. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

The truck was clean and the representative was thorough and polite.

Durasee A. 
Rating:
1.0

Front desk associate was rude and acted like he didn't care. Ended up having a payment discrepancy and the same guy again, was rude and acted like he didn't care. Will not recommend Main St. location.

Clifford A. 
Rating:
3.0

We had rented furniture pads, but they were not in the truck cabin when we picked it up using the remote check-in service. So, we had to go pick those up the next day from another location. Also, we signed up for a different location (the one on Transit), but we were switched to this location for our after-hours pick up. We heard gunshots when we picked the truck up at night--not the greatest neighborhood. That said, nothing bad happened to us, and the truck was super clean and drove great. I was surprised that a truck being used for a long-distance drive didn't have cruise control.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

Have more employees for faster service

Indiana J. 
Rating:
5.0

Always great staff - friendly and helpful!!

Edward M. 
Rating:
2.0

Vehicles need to be checked before renting fuel tanks should be full and equipment should be available when reserved not spend my time running around buffalo and niagara falls, getting stuck in the city with low bridges. and had to buy a wiper blade for truck for safe operation and not being repaid for this expense.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Mikhail A. 
Rating:
1.0

First of all, the truck had really poor suspension. Otherwise, it was clean enough. We asked the employees if we got a refund on the gas if we didn't use at all and they said yes. But when we read the contract it said we did not. There was quite amount of unused gas in the tank when we dropped it off. About 30+ dollars worth. I would appreciate getting a refund. Also, I ordered the vehicle online put in all my information etc. Last night I checked in so I'd be all good to go. This morning we were an hour and a half late, because we didn't realize the Buffalo marathon was going on when we got to the store, they had rented out our truck without even calling us! They said if we wanted to wait as two people hadn't shown up yet. He gave these two people the courtesy of a phone call, but he couldn't do that for us? Also there was a strong smell of marijuana coming from the employee. This all took An extra 45 minutes! Very disappointed. We did eventually get the 10' truck, after waiting. Also, they could have texted me?

susan N. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Russel N. 
Rating:
5.0

Customer did not leave a comment.

christopher A. 
Rating:
5.0

Customer did not leave a comment.

Guy N. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
3.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

Howland K. 
Rating:
3.0

Get some help at this location, always short staffed!

MICHAELA W. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Quick and easy thanks guys !!

Chante P. 
Rating:
3.0

The customer service was horrible. The guys they have working there are so rude. They had attitude and didn't really care what was the customers talking about. They didn't check the trucks at all, the truck was nasty and dusty, it was just horrible. Won't recommend.

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Katey P. 
Rating:
5.0

Customer did not leave a comment.

Teneha W. 
Rating:
4.0

Customer did not leave a comment.

Sourav M. 
Rating:
1.0

Have Friendlier, professional and helpful associates. The manager and other staff are miserable people. Moving is already a stressful time and they don't make the process easier or helpful.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

Nobody available. Uhaul website not working and we got 4 different locations to return equipment over an hour away from original reservation. DO NOT MOVE. WITH UHAUL.

joy J. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
1.0

Customer did not leave a comment.

Jerry P. 
Rating:
4.0

Overall good

Mohammed F. 
Rating:
5.0

Customer did not leave a comment.

Joseline P. 
Rating:
5.0

Customer did not leave a comment.

Dajuan B. 
Rating:
5.0

They NEVER answer the phone and NEVER call back. Very annoying. Every other Uhaul office answers their phone. However, perhaps staffing is an issue. Thankfully, I didn't need to reserve with them -- only drop off the trailer when we were done.

Lucy C. 
Rating:
5.0

Friendly staff

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Alena P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melinda t.  |  Overall Experience 
Rating:
5.0

This location has wonderful customer service I like storing my items at this location when I'm working out of town because I no my items will be safe

melinda t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gustavo W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandon D.  |  First Impressions 
Rating:
1.0

I was charged for a year for storage I never moved into and my credit was poorly affected I would never even consider using this service again even as a suggestion. Poor service and constant calls harassing me about a storage I was unaware I even had. Worst storage place ever do not even call these guys you will wind up with an outrageous bill you never knew you had.

Queen H.  |  Overall Experience 
Rating:
5.0

Thank you for a great experience. Everyone working here was very helpful and professional.

Mahreen J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Romona W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Talina M.  |  First Impressions 
Rating:
5.0

I've been a customer at this location since 2018. The staff has always been helpful, service always excellent. Sad to say goodbye!

Damone T.  |  Overall Experience 
Rating:
5.0

Had storage there for several years. Never had any problems. Staff was always great and helpful when needed. Would still be there if I still lived close to there!

Amanda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan L.  |  Overall Experience 
Rating:
5.0

Thank you U-Haul.

brady f.  |  Overall Experience 
Rating:
3.0

The elevator is burdensome and hard to use. The doors to the unit are too small. There is no light in the unit.

Tricia K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Howard C.  |  Overall Experience 
Rating:
2.0

The manager of the store is very rude. I don’t understand how he got that position.

Baaqeyah M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leonidas M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyler M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajvir K.  |  Overall Experience 
Rating:
5.0

A pesar de que tuve unos inconvenientes por información errónea y no muy clara desde Florida , la atención y ayuda que también me brindó 2 empleadas de servicio al cliente una cuando estuve en FL. Y la otra en NY que se me brindó en Buffalo NY fue muy buena y cordial. Muchas Gracias por sus servicios.

ovidio m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martha H.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Adrian R.  |  Overall Experience 
Rating:
2.0

Lost about $38 in rent due to my moving date being moved up 3 weeks. I couldn't get refunded for weeks I would not be using it. My storage unit was a 4x4x4 upper unit and the ladder was always scattered and was a pain to move and load in. The unit itself is also not worth $50 a month. I was able to find a much bigger unit, almost triple the space, with a differn't company for only $86 here in buffalo. A unit of that size was going to cost me about $140/month at Uhaul. Staff was helpful, but your units are very overpriced for what you are getting.

Kyle F.  |  Overall Experience 
Rating:
1.0

The manager, Tajh King was extremely rude to me not only during my most recent visit to the Main St. location, but during my initial visit as well. He is extremely condescending and abrasive in his tone. He blatanly lied to me and told me that he didn't have any storage units available. I went to another location and was informed that there were in fact other units available at the Main St location. Tajh also took it as far as to completely skip helping me and attempt to help another customer when I was obviously next in line. When I spoke up about Tajh deciding to skip me he claimed he didn't see me, which made absolutely no sense considering that I was standing right in front of him. I plan to speak with Todd S and write a letter to your corporate headquarters in the very near future regarding my experience. Tajh has absolutely no business managing a customer service based environment. I would be surprised if this complaint is the first of it's nature the company has received regarding Tajh.

Jetaun J.  |  Overall Experience 
Rating:
5.0

So grateful to U-Haul I was in a jam and when I needed help the most they were right there ... Very friendly atmosphere 2 👍👍

steven b.  |  First Impressions 
Rating:
5.0

The young man working the front desk did a great job

Adrian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwaine T.  |  Overall Experience 
Rating:
1.0

This was the worst part moving experience. There was a lock w/an access denied paper attached My bill was paid on the 28th of January. The supervisor prevented us from using the freight elevator.

Dominique w.  |  Overall Experience 
Rating:
5.0

Really helpful staff. Definitely recommend!

Debra S.  |  First Impressions 
Rating:
5.0

I have never had any issues, everyone polite and professional, store manager awesome!

Jackie Y.  |  First Impressions 
Rating:
3.0

Storage was safe & clean, never a major problem.The hours werent late enough & didnt match website.Slow tricky elevator, 3rd floor walk-up with broken hand rail, & my unit's door was narrow & damaged.

Mark P.  |  Overall Experience 
Rating:
5.0

Good experience

MICHAEL T.  |  Overall Experience 
Rating:
4.0

No comment

daniel s.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

MICHAEL T.  |  First Impressions 
Rating:
5.0

Very easy

karen c.  |  First Impressions 
Rating:
3.0

T

Samantha S.  |  Overall Experience 
Rating:
5.0

From my pick up in Daytona to my drop-off in Buffalo, the service I received was great.

Brian C.  |  Reservation 
Rating:
4.0

What could have made it excellent was limiting the wait times. It felt like having only one person at the desk increased waiting times. I would usually have to wait for 15+ minutes. Good otherwise

TIFFANY J.  |  Overall Experience 
Rating:
4.0

Very nice and helpful staff. I go there for all my storage and truck rentals.

Amanda P.  |  Reservation 
Rating:
1.0

I made two reservations that did not exist when I went into the store. I've never dealt with anything like this. I use storages often. As I walked in to get in line, the clerk was yellin @a customer

ANGELA A.  |  Reservation 
Rating:
1.0

No one answered the phone on my day to arrive. I was not going 2 pay for shipping ,movers, & a hotel for 10 days. I'm stuck waiting in hopes 2 reschedule. I believe my unit was given to someone else

ANGELA A.  |  Reservation 
Rating:
1.0

Poor, i move-in changed to 29th from 800 #, local facilty never got message I showed up and was told come back in AM. Storage was advertised as 10x4x8, it was more like 8x3.4x6.5. Went to LifeStorage

Timothy H.  |  Reservation 
Rating:
4.0

the issue i have with Uhaul storage is the $15 late fee. I recieved emails and letters clearly stating that it would be waived if i sign up for auto pay. i did and was told by the mgr no to waiving it

Joseph M.  |  Overall Experience 
Rating:
4.0

Initially the staff was rude and unaccommodating... no one would even answer the phone. By the end of my experience they were MUCH more friendly and I just stopped trying to call when I had a question

Samantha H.  |  Overall Experience 
Rating:
4.0

The storage unit had a light fixture with bulb, but no power. Only negative thing about the space.

John S.  |  Overall Experience 
No reviews have been submitted for this location.

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