Customer Reviews for U-Haul Moving & Storage at Maitland Blvd

1,314 reviews

7803 N Orange Blossom Trl   Orlando, FL 32810
(N Of Rose Av)

(407) 578-2500

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 578-2500

7803 N Orange Blossom Trl
Orlando, FL 32810
(N Of Rose Av)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing needed, keep up the good work.

Allen F 
Rating:
5.0

The process quick and help was excellent!

William M 
Rating:
4.0

Customer did not leave a comment.

Brenda D 
Rating:
5.0

Customer did not leave a comment.

destiny t  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyre H 
Rating:
4.0

Frank and all the other workers there are usually very helpful and friendly. They are also very professional and they go out of their way to give their customers the best service! Thanks Uhaul!

LEEANN T 
Rating:
5.0

Good customer service and very knowledgeable and very friendly. Thanks very much.

Charles T 
Rating:
5.0

It was very exceptional customer service I would use again if I need them

Luis M 
Rating:
5.0

Have more agents like Mr. Franklyn

Gwendolyn N 
Rating:
5.0

Customer did not leave a comment.

JAHAD W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timareo D 
Rating:
5.0

I appreciate Frank and his team at U-Haul. He’s very professional, courteous, and accommodating. More than anything he’s a man of his word, and he actually cares for his customers. Manages like this should be celebrated on a higher level.

DARRION W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brandon M  |  Overall Experience 
Rating:
5.0

Extremely helpful employees, thanks for making it an easy experience!

ANDREW R 
Rating:
5.0

Great customer service and very knowledgeable and friendly. He took his time and explained everything patiently.

Charles T 
Rating:
5.0

manager is the most helpful . Very good at what he does.

Larry H  |  Overall Experience 
Rating:
5.0

Excellent

Julio P 
Rating:
3.0

Customer did not leave a comment.

MACKENZIE H 
Rating:
4.0

Had a couple of small concerns which were immediately resolved by the site manager who was very friendly and helpful. Thanks Feank!

Brandon M  |  Online Move In 
Rating:
5.0

Frank the manager was helpful, understanding and always communicated with myself in TX and my sister that resides in Tampa. He is one of the most professional and caring people I have met coast to coast. Please continue to hire employees and train them just as well as Frankie. Thank you Uhaul for all the many years of customer service and support. A happy, satisfied customer.

VANESSA L  |  Overall Experience 
Rating:
3.0

Was asked to change to this location to take a truck that needed to go to where I was going. I specifically asked if I was still going to be able to pick it up at 8 AM. I was told over the phone that I could however when I arrived to this location it was not open, no one showed up until after 9 am.

Catherine S 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
5.0

The container was fine, the staff was great, nothing was damaged when I unloaded

Alan S 
Rating:
3.0

Manager was friendly and attentive. The location offers many services, including storage. My least favorite thing to do every time I went was having to log in and out at the office each and wait for staff to (a) open the building door to get to my storage unit, or (b) wait until staff was available to hand me the key and later return it. I understand the need and the customer service aspect, but most time I only wanted to be in and out quickly. The extra steps took more time.

GEOVANNA T  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff!

Kalin M 
Rating:
5.0

The staff at this location are always professional and very helpful whenever I rent trucks or storage, especially the manager! Leeann Talbot

LEEANN T 
Rating:
5.0

Everyone was very helpful and friendly!

Kalin M  |  First Impressions 
Rating:
3.0

Franklyn S. was very courteous and friendly. He was efficient and overall helpful. Thank you!

Delroy G 
Rating:
5.0

Customer did not leave a comment.

robert p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan P 
Rating:
1.0

Trailer lights did not work and truck broke down on me due to electrical issue. Still not being offered any discounts or solutions for my terrible experience! I need to speak to a GM or someone

fransico r 
Rating:
4.0

The unit I was assigned had someone property in it. So I was not able to use that unit. The next morning I was assigned a different unit.

MICHAEL G  |  First Impressions 
Rating:
5.0

The undisclosed delivery fee was unacceptable. But the rest of the experience went well.

KYLE S 
Rating:
5.0

Customer did not leave a comment.

Gloria I 
Rating:
5.0

Customer did not leave a comment.

Daryl M  |  Overall Experience 
Rating:
5.0

Frank is the best thanks for all the help when needed

ERIC E 
Rating:
4.0

Customer did not leave a comment.

AMBER L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRISTINA L  |  Overall Experience 
Rating:
4.0

Prices could be a little more cheaper but overall satisfied

Qiana B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JESSICA P  |  First Impressions 
Rating:
5.0

I discovered that renting a trailer could be cost effective and easy. I will be using this service more. Staff was very helpful getting me set up and making the return easy.

Daniel M 
Rating:
5.0

Everything is well

Mario J 
Rating:
4.0

Customer did not leave a comment.

ashleigh s  |  First Impressions 
Rating:
2.0

Unfortunately, the rats over took my unit apparently with a unit down the way that had food stored in there. The racks destroyed 75% of the things that I had stored in that unit electrical, clothing, furniture etc. that I had to trash.

David B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel N 
Rating:
5.0

Customer did not leave a comment.

Marisol C 
Rating:
5.0

None

samuel h  |  First Impressions 
Rating:
5.0

They are awesome at the location of my storage. Helpful and friendly

Africa W  |  First Impressions 
Rating:
4.0

It would be nice to have access 24/7

FRED L  |  Overall Experience 
Rating:
5.0

Frank is a amazing person

Donna L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Customer did not leave a comment.

Sharon J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

I will be eternally grateful for Frank . The Maitland store manager. . Since my first contact with Frank he put himself to help me out. Unfortunately when I was about 70 miles from Orlando I had the back tired blown and I almost had a accident. I was completely stressed out and I couldn’t think for myself. Frank was the person to tell me the words I need that time. I had the truck towed to the Uhaul facility and for days I couldn’t solve the problem . Finally yesterday September 26 th . I was able to get all set. I had a V.I.P treatment by the whole staff. Frank was compelled with my situation with my dogs and knowing a little bit about how hard was my last days. Im 54 years old and I never had someone who put his heart to help me out.Representing one business. Today I feel renovated. And if this survey can be considered. I would like to ask for the UHaul directors or C.E.O. Please give Frank a shout. My experience with a “business with a heart make the difference in my life” Thanks to the whole UHaul staff. And for a Angel named Frank at the Maitland UHAUL facility. He really make my life easier. Eternally Grateful for all. Thanks

Silvalino F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EMMA P  |  Overall Experience 
Rating:
4.0

Guy behind counter was super helpful, friendly guy. Check in went quick. Answered all question showing knowledge. Help me hook up trailer and double check i was good with it. Would use them again.

Michael B 
Rating:
1.0

Customer did not leave a comment.

Bridgette L  |  Online Move In 
Rating:
1.0

Customer Service class are needed quarterly for each employee

SHAWNTAVIA B 
Rating:
2.0

The pest control was awful, rats got into my storage unit and destroyed my mattress and when I went to talk to someone at the front to see if there was something they could do no one was there and the door was locked it was 2pm on a saturday.

Lindsey S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wilson C 
Rating:
5.0

Frank the manager and his staff were very knowledgeable, very professional and very helpful. I'm very pleased with their service.

Emilio N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana R 
Rating:
5.0

Customer did not leave a comment.

Christina F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Everything good 👍

Francisco C 
Rating:
5.0

Customer did not leave a comment.

Marketta H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FRED L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kendra T 
Rating:
5.0

Customer did not leave a comment.

RANDY N 
Rating:
5.0

My storage was covered with rat dropping. There was rat dropping all over my furniture and computer equipment. There was a dead rat cut in half in there as well. The whole unit was a health hazard.

Nizar A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREEMAN P 
Rating:
5.0

I had a very positive experience from beginning to end. Thank you for such great customer service!

tempra m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
3.0

Customer did not leave a comment.

Steven M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brittany N 
Rating:
4.0

Customer did not leave a comment.

Mamdouh A 
Rating:
2.0

The wording on the website is confusing and I feel I was ripped off and swindled for extra money.

JAMES A  |  First Impressions 
Rating:
4.0

Thanks for the opportunity to be a u hale resident.

DARROL W  |  First Impressions 
Rating:
1.0

Worst uhal ever got a reservations this morning went to pick it up it wasnt there then Franklin the owner sent me the address for another place which was a sketchy car dealership no where near where he said it was going to be at.Had me driving around for an hour and a half tried calling the original location several times then finally get him on the phone and he said can i place you on a brief hold so i sit there not hearing anything for like 10 min .I drive back the the uhal place and Franklin is just sitting there eating his wawa sandwich and is just very unappologetic would never ever go back to that specific uhal.

Kegan B 
Rating:
4.0

Customer did not leave a comment.

Marc M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando F 
Rating:
3.0

The staff are great. They were very accommodating and helpful. Our unit was old, the roll up doors were at times difficult to open. Too many pest droppings for my liking.Over all the unit did what it is suppose to do, but I wouldn’t consider it nice.

William M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
4.0

Customer did not leave a comment.

DOROTHY K  |  First Impressions 
Rating:
5.0

I had to go to this location because when I went to the location where I rented the trailer it was unavailable. The staff at the 7803 N. Orange Blossom Trail location was very helpful and friendly. I'd recommend this location.

Dennis W 
Rating:
5.0

They have some amazing people. I was happy to meet them after the traumatic housing issue I had. They helped me greatly

KIMBERLY B  |  First Impressions 
Rating:
1.0

They told me to come clean my storage out on the 6 on sold it on the 6 of this month shady....

Beverly G  |  Overall Experience 
Rating:
5.0

Everything to me is good service

felix s 
Rating:
5.0

Customer did not leave a comment.

PAMELA G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JAMES P 
Rating:
4.0

Customer did not leave a comment.

JAMES P 
Rating:
5.0

Great staff my things stayed safe for months. Thanks uhaul at maitland.

tyara m  |  Overall Experience 
Rating:
5.0

This facility is one the cleanest and the staff are very friendly I highly recommend it to anyone.

Roderick H  |  Overall Experience 
Rating:
5.0

The girl who took my trailer off was very nice, and sweet, and should get a raise. She told me she will send in a complaint as well ad was really great at her job and quick. She really worked hard and knows what to do.

Dr. R 
Rating:
5.0

Customer did not leave a comment.

Nolan L 
Rating:
5.0

Very help ful

MOSELANDE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

Staff was great, helpful and timely. The box was packed and in uhauls possession on 6/8, however was not picked up for shipment until over a week later on 6/16. The box was guaranteed to arrive on 6/24, however this caused the box to arrive late on 6/26.

Rating:
3.0

Customer did not leave a comment.

stephanie h 
Rating:
3.0

Customer did not leave a comment.

ryon t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip D 
Rating:
5.0

Customer did not leave a comment.

TODD M 
Rating:
5.0

Customer did not leave a comment.

Andrea M 
Rating:
5.0

Customer did not leave a comment.

Kathleen P 
Rating:
5.0

Great! Franklin was a really nice guy and assured me my contents would be safe, and made the process smooth and easy.

charles m 
Rating:
5.0

Mr. Frank and the staff are very Friendly and helpful yes I recommend everyone to visit this location because I was treat like family members thank you for your support keep up the good work to all from Edwin & Laura Crespo.

Edwin C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter C 
Rating:
3.0

Customer did not leave a comment.

Mary S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

versie p 
Rating:
5.0

Customer did not leave a comment.

Fernando U 
Rating:
5.0

Franklyn and his associates, can't remember her name, were very helpful in getting my unit checked in. Very friendly and made me actually laugh on such a stressful day. Thank you!!

Rod G 
Rating:
5.0

The customer service at this location was wonderful! My family drove all the way from Ohio after reserving a week prior at another location in Altamonte Spring, FL only to be told they did not have anything for us after providing our reservation confirmation number. That location was not accommodating and their service was terrible. We arrived with an 18 wheeler truck at this location and the gentleman was so kind!

DONNA P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry s 
Rating:
5.0

Great service , all personal very friendly and the manager very helpful person.

Andres H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hakeem B 
Rating:
2.0

Customer did not leave a comment.

Michael E 
Rating:
1.0

This location was friendly and amazing. Answered all questions. Rockstar!

Brett D 
Rating:
5.0

The truck looked like it had previously been used to transport plants of some kind. Moms attic had dirt and leaves on the shelf. We had to sweep before loading. The dirt was not easily seen upon visual inspection prior to leaving.

DJ H 
Rating:
5.0

Customer did not leave a comment.

Terrell C 
Rating:
5.0

Customer did not leave a comment.

jeffery K  |  First Impressions 
Rating:
5.0

Supply a small whisk broom to brush out van floor up front.

Darren S 
Rating:
4.0

Customer did not leave a comment.

LISA H  |  Overall Experience 
Rating:
5.0

The manager/owner was super nice and polite.

Phillip B 
Rating:
3.0

Everything was good, but we had to get our stuff out because rats was eating holes into everything. Lots of ruined cloths and furniture. Along with books that’s not replaceable.

paula j  |  Overall Experience 
Rating:
4.0

GREAT CUSTOMER SERVICE! THANKS MR. SERRA!

Deborah R 
Rating:
5.0

Frank was extremely courteous and assisted me very efficiently

Micheal B  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

GEOVANNA T 
Rating:
3.0

Cleaner truck

Carolyn R 
Rating:
5.0

Franklyn Serra at this location was very nice, accommodating and helpful. I would use this location for future needs.

Jeanne M  |  Overall Experience 
Rating:
5.0

Good service

RAYMOND R 
Rating:
1.0

Frank is very rude and the place is disorganized. It took over two hours for him to access our pods so we can go in them. I would never go here again

Caitlin K 
Rating:
5.0

Customer did not leave a comment.

Dorri S 
Rating:
5.0

Customer did not leave a comment.

Rhonda C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LORI G  |  Overall Experience 
Rating:
5.0

Keep up the good work

Regina L 
Rating:
4.0

Customer did not leave a comment.

Rajuan D  |  Overall Experience 
Rating:
5.0

I would like to get the link to deliver uboxes

Sheana T 
Rating:
5.0

Customer did not leave a comment.

Tania V 
Rating:
5.0

Customer did not leave a comment.

Linda M 
Rating:
5.0

Customer did not leave a comment.

Torin L 
Rating:
5.0

Customer did not leave a comment.

Evelyn M  |  Overall Experience 
Rating:
5.0

Franklyn was very welcoming, patient and helpful. He assisted us quickly and he was easy to talk to. After some challenges we experienced during our move, it was refreshing having him help us at the last leg of our move. Definitely will recommend this location.

Jeanne M  |  First Impressions 
Rating:
5.0

The manager and all the employees were friendly professional and very helpful!

Paula V  |  First Impressions 
Rating:
5.0

This was my first time on a one way move and your teams in Orlando Fl and Clarksville made this move so easy. I definitely would recommend them to family and friends!

Gregory M 
Rating:
3.0

Your system wouldn’t allow me to check in online, had to wait for 50mins in line, then I had to clean the back of the truck, had to clean the same truck I got last week!!! I’ll go somewhere else, and not recommend!!!

Matthew W 
Rating:
5.0

The manager and all the employees were friendly and attentive to me

Paula V 
Rating:
5.0

The manager on site was very professional and accommodating. Would rent from here again

Dina A 
Rating:
4.0

Franklyn in the office was terrific. Very helpful. Actual units are satisfactory, could use updating. Overall very satisfied.

William M  |  First Impressions 
Rating:
5.0

Everyone was super nice and accommodating definitely would recommend

JASON B  |  First Impressions 
Rating:
5.0

Cleaner Inside Cargo (where individuals sit). Frankly & Racheel are awesome customer service personnel, unlike the rude female at the 436 location last year.

Gwendolyn N 
Rating:
5.0

Customer did not leave a comment.

Frederick S  |  Online Move In 
Rating:
5.0

Frank is the best Uhaul personnel I've met!

Justin C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris R 
Rating:
5.0

Customer did not leave a comment.

Shawnicka S 
Rating:
3.0

Rat poop inside furniture rats bite up my furniture will never go back or recommend this storage facility.

Shadana D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney J 
Rating:
5.0

Customer did not leave a comment.

David S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

maria r 
Rating:
5.0

Frank is a great great guy I Dont really know him other then my storage was there but he is 100 per cent good customer service I will recommend him

sandra j  |  Overall Experience 
Rating:
2.0

Storage unit had a mice problem. Found torn bags, cardboard boxes, and some dry goods eaten. Found multiple spots of mouse urine and feces.

ALONSO S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDY N 
Rating:
5.0

Customer did not leave a comment.

Kamara B 
Rating:
4.0

Customer did not leave a comment.

Kathleen B  |  Overall Experience 
Rating:
4.0

Rushell was professional and nice. Thanks!

Leif S 
Rating:
5.0

thanks , great service

Andres H  |  First Impressions 
Rating:
4.0

Just storage area is little bit old.

AHMET O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zyiah G  |  First Impressions 
Rating:
5.0

great service

Andres H 
Rating:
5.0

Customer did not leave a comment.

David S  |  First Impressions 
Rating:
5.0

Outstanding ! Thank you Frank!

David S 
Rating:
2.0

Was quoted (on phone when making the reservation) that total cost for the rental would be $120 (plus tax). When returning the vehicle, the mileage alone was charged at $147 (123 miles). Received vehicle with 1/4 tank of gas. Returned vehicle with just under 1/4 tank of gas and attendant informed me that it was “empty”. I was charged for a quarter tank of gas ($45) and on top of that a $30 fee to put the gas in. Total cost of the rental was $340 when I was quoted $120. I understand some added cost for refueling, but not $75 for 10 gallons of gas. I will never use U-Haul again.

Ivonne F 
Rating:
5.0

Excellent service and professional employees

BERRY W 
Rating:
5.0

Customer did not leave a comment.

Rhys G  |  Overall Experience 
Rating:
4.0

I wouldn't know as yet until the 28 thanks

Careem h  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Micah B 
Rating:
4.0

The storage and truck etc in apopka was the best. You have issues but you it has to do with dealing with the franchise and how each place conduct themselves. The worse for me this time was Sunny’s in Orlando. He mixed up my reservations and then hung up on me because he couldn’t get me to change my reservation for the next day. I would if I could. My help to move was only available on Saturday. I’m partly disabled and had no choice then. He didn’t speak proper English and things were worse trying to iron anything out so he hung on me and that was that. I have no problems with the actual uhual. Always treated very well and smooth. Which your online thing doesn’t work properly in leading in the right direction. Much more but let’s say next time I’ll prefer to just walk in to a uhual store and save me the headache. Thanks. Viv

Vivienne M  |  Overall Experience 
Rating:
3.0

I had cockroaches and bugs all over the inside of the uhaul when i picked it up, i also reserved a 20 foot trailer and was only able to get a 15 foot after the 20 foot was bug infested leaving me to not be able to fit all of my stuff

Nicholas G 
Rating:
5.0

Customer did not leave a comment.

maribel f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shadana D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ISMAEL C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle L  |  Overall Experience 
Rating:
1.0

Staff were nor friendly and didn't even show me where my unit was

Ann S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

claribel c  |  Overall Experience 
Rating:
5.0

Love everything about Franklyn. He's a true asset and one if the best people to work with. I'll miss working with him.

Jeff K  |  Overall Experience 
Rating:
4.0

The staff was very good. Excellent manager to work with Frank, made it very pleasant .

Tressa J  |  Overall Experience 
Rating:
5.0

General Manager is amazing , very helpful and a good guy all around .

Jacob B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Benis G  |  Overall Experience 
Rating:
5.0

The manager was very helpful. I would recommend this location to friends and family.

MARTEZ C  |  First Impressions 
Rating:
5.0

I really appreciate the young man named Franklin very very nice and impolite and very helpful and I would like to thank you again for your help. THANK YOU. PAULETTE CARTER

Paulette C  |  Overall Experience 
Rating:
1.0

My belongings were damaged from a leak in the roof that caused mold to grow all over items. In addition there were mice urinating and dedicating all over my stuff. I lost several thousand dollars in belongings. Extremely upset, my brother has a unit that ran into the same problem with the mice. The manager attempted to help, but was where’d about what corporate would say. Ultimately , I had to go through my belongs, clean what I could safe, and relocate it to a different facility all out of my pocket. There is some kind of insurance but no one has offered to help me figure that out. Very sad

BRETT M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shontice D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SABRINA P  |  Overall Experience 
Rating:
5.0

Frank and his staff are really good people The definitely go above an beyond for their clients I was with this storage for 2 years and it’s always clean and tidy and the grounds are always clean I recommend if you close and what someone that actually checks on your things go here . Great customer service

Pamela G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Precious S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER C  |  First Impressions 
Rating:
5.0

El lugar es muy limpio y su personal de trabajo miy eficiente te ayudan a encontrar lo que necesitas mi experiencing fue muy buena y agradable ..... gracias x su attention.

claribel c  |  First Impressions 
Rating:
5.0

The only problem was I had a rodent issue because the other customers do not follow the guidelines of the U-Haul so my suggestion is to be more of a stickler to the customers on keeping food out of the units so other units won't pay the price I don't blame you but I blame the other customers that don't have the lack of understanding that they need to not have perishable items in their units....

Jessica A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cornelius L  |  Overall Experience 
Rating:
5.0

The dudes that was working on the 13th of July they where real friendly and helpful. If you ask me they deserve a raise

Shionquesa C  |  First Impressions 
Rating:
5.0

The employees were very helpful and professional.

Justin S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SUZELINE P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george c  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sandra j  |  First Impressions 
Rating:
5.0

Great staff funny friendly

Glenford C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph R  |  Overall Experience 
Rating:
3.0

The poor aspect of my experience was in the manner the termination of my service was handled. I received no notice, and only found out I was supposed to be out in 10 days when my gate code stopped working. Roxie did reach out and make things right (by zeroing out my account and even refunding my January payment) however, the corporate system did not get updated. Because of that, I’m still receiving lien notices in the mail.

cory l  |  Overall Experience 
Rating:
5.0

Franklin was extremely helpful & courteous when my storage unit had a few problems. I would definitely use his facility again. Thanks. Susan

Susan G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KENNETH S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom G  |  First Impressions 
Rating:
3.0

Had an RV in lot you closed had to leave. I'm done with Uhaul.

John F  |  Overall Experience 
Rating:
5.0

Manager was very helpful!

MARTIN K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS T  |  Overall Experience 
Rating:
5.0

From beginning to the end 100/100.

Claudette G  |  Overall Experience 
Rating:
5.0

The Manager at N OBT in Maitland, FL, Franklyn, was especially helpful. He is a nice guy who cares about people. Thank you again Franklyn

HUSTON S  |  Overall Experience 
Rating:
1.0

Had stuff stolen. Kicking us out. All about the money. Scum haul lost all my business

Donald R  |  Overall Experience 
Rating:
5.0

?

ISIDRO R  |  Overall Experience 
Rating:
5.0

Ese lente servicio

DAVID C  |  Overall Experience 
Rating:
3.0

We have stored our camper at this facility for more than 10 years and are not happy to find out that will have to store it some place else. We were not notified that this was going to happen. We were told that a letter was mailed but we never received it. I really wish that we could continue to store it here because the location is ideal for us. I wish we had been given more notice and an explanation. If I hadn’t called to see why our payment had not been processed, I would never have known about the change. That is unacceptable.

CATHY E  |  Overall Experience 
Rating:
1.0

I had a reservation number. The manager couldn’t find me reservation. So, he began helping customers that came in after me. I sat there for about 15 mins. Another manager came in. He couldn’t find my reservation and he offered me more expensive choices. I’m 68 years old and I didn’t want a second level storage space where as I’m to climb up 2 flights on a metal movable ladder (stairs). I couldn’t afford the additional cost for a first floor and larger storage. In the moment, I signed up for the higher level unit. By the time I got there a customer the guy assisted before me had blocked me from getting to the second floor. I waited about a half in hour for her to gather items from her things. After a time I decided to cancel the reservation I had set up. I found and storage unit that was slightly larger and $2’s more. I felt invisible while the first guy ignored me a was helping people who were coming into the store. I had a reservation for a first floor. Why didn’t I get it or a better resolution? I felt unimportant and disrespected. I move from Georgia to Orlando in a short time period. You have lost me as a customer and I would not recommend you.

ARLENE W  |  First Impressions 
Rating:
5.0

Very responsive to customer's needs.

Darren S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose m  |  Overall Experience 
Rating:
5.0

Frank was always very helpful and accommodating.

Michael L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda M  |  Overall Experience 
Rating:
5.0

I-Haul needs more employees like Frank! Very friendly and concerned with your needs.

Robert A  |  Overall Experience 
Rating:
5.0

Mui bien 👍 servicio excelente 👌

DAVID C  |  First Impressions 
Rating:
5.0

The staff was very helpful and went above and beyond to provide a great customer service experience. I am beyond pleased with the service. I have already recommended a few people to this facility when they need storage.

TIARA W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd H  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Lajuana R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammie n  |  Overall Experience 
Rating:
5.0

Antonio in Harlingen, TX and Mr. Byrd in Orlando were both extremely helpful and courteous. They are the reason I will patronize U-Haul again.

Todd H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan G  |  First Impressions 
Rating:
5.0

Frank the manager was extremely helpful

GERARDO G  |  First Impressions 
Rating:
5.0

Frank the manager is extremely helpful!

GERARDO G  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Christine C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank L  |  Overall Experience 
Rating:
2.0

We reserved a 10x15 drive up storage unit. Walked up to the service counter and waited for 5-10 minutes before seeing anyone in the building. Once we got checked in, we were taken to the unit to find rat droppings everywhere and ants coming from outside and the unit next to ours. We ended up canceling our unit before moving anything in and moving our reservation (for more money) to the Uhaul in Ocoee which was a great experience. The employee was nice once we met him which is the only reason I didn’t give the place a 1 star review.

Brett P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angel d  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hermando c  |  Overall Experience 
Rating:
3.0

I rated it average just cause I felt like I was dealing with a used car salesman every time I talked to you know who you are plus it was my fault the way I paid the $15 I owed cause my card was compromised my bank card was buying stuff in New York Mayne just a coincidence but I doubt it! It's cool I got the $400 charged back

Karl H  |  Overall Experience 
Rating:
5.0

Your general manager, Frank, is a very conscientious employee and went out of his way to make sure that I understood everything and made the experience very easy! In my opinion Frank is the type of employee that U-Haul should strive to represent their company.

Robert A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan B  |  Overall Experience 
Rating:
5.0

El encargado Franklin Serra, su atención fué excelente y súper profesional

Edgardo O  |  Overall Experience 
Rating:
5.0

They are awesome

angel d  |  First Impressions 
Rating:
5.0

Everything n everyone was excellent,Professionals,courteous n respectful. As well Nicole was an excellent help. Assisted me gratefully

Rax A  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sierra B  |  Overall Experience 
Rating:
1.0

I called months ago canceling my storage. I cleared out my storage prior to the first I was still charged months later. There’s no communication. There’s also no customer service. I feel cheated and I feel robbed. I want those past due bills waived due to the lack of communication and work ethic at U-Haul.

Sierra B  |  First Impressions 
Rating:
5.0

The Store Manager Franklyn Serra, he is the best. Super friendly and professional.

Edgardo O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose R  |  Overall Experience 
Rating:
5.0

Franklin was amazing and went above and beyond to assist my sister and I with the truck rental, assisting in the whole moving process. He made it less stressful

Claudia G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS B  |  First Impressions 
Rating:
5.0

You do need to have 2 workers on a Sunday I never thought it was that busy but it was would of been faster with two in and out

TAMMY L  |  Overall Experience 
Rating:
3.0

Very surprised at the quality (negative) of the "second floor" storage units. I thought "you have got to be kidding me". Really ? a second floor you have to climb a portable stairway to ? How do I get a washer and dryer up there ? How about the sofa? Really a shame. I was forced to get a bottom level outside storage for my daughters items. Cost me way more than the "second floor". What has happened to the quality of U haul storage units ? Franklyn very helpful in finding me a unit so I didn't have to go elsewhere. This complaint was not his fault. Units were nothing like the example units shown in the store office. Would not recommend this facility to anyone I know to store here.

robert l  |  First Impressions 
Rating:
2.0

Stood in line for a self storage key for about an hour for sure. I was charged more then I was being told for a bigger truck that I didn’t need.

JAQUAYA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

djena o  |  First Impressions 
Rating:
4.0

Franklyn Serra is detailed oriented, gives excellent customer service and above beyond helpful. He helped me find assistance to move into the upstairs unit. He apologized for the mistake the former lady Manager made and correctly moved into the unit. Thank you, Franklyn!

VANESSA L  |  First Impressions 
Rating:
5.0

Thanks

JOSE F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles D  |  First Impressions 
Rating:
4.0

Disappointed with gate access hours and that it allows certain access to certain customers.

Sherry B  |  Overall Experience 
Rating:
5.0

Great people!

LARRY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISIDRO R  |  First Impressions 
Rating:
5.0

Tommy went above and beyond to ensure I had what I needed

Claudia G  |  First Impressions 
Rating:
5.0

They have a good customer service

Dina R  |  First Impressions 
Rating:
4.0

It is good to inform your clients that that the climate control units do not have roll-up doors. Unfortunately I could not get to store everything. Thank you

Evns C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRIDGET W  |  Overall Experience 
Rating:
5.0

Second storage there

Glenda G  |  First Impressions 
Rating:
5.0

Jamie and her associate took very good care of me and were very attentive and helpful with my needs and questions!

Richard H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mellisa B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC E  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

PAUL V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENISE P  |  Overall Experience 
Rating:
4.0

Very friendly and helpful

JIMMY H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Matt S  |  Overall Experience 
Rating:
5.0

Convenient access...staff cordial and helpful. storage unit climate control was good...never saw any bugs...thank you...Terry Griffin

terry g  |  Overall Experience 
Rating:
5.0

Best rates for storage! Professional and pleasant staff!

CHERYL P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jude P  |  Overall Experience 
Rating:
3.0

would not recommend to anyone this location cuz of the manager and the issues ive had with her.

Kamil T  |  Overall Experience 
Rating:
3.0

Manager was not simpatetic to my situation at that time. I was there for at least 6 month and always paid on time. But the manager unwilling to help or trying to keep a customer happy and to keep a returning customer. I wouldn't recommend to my friends and family. This is why rating average. The staff was friendly and very helpful. The manager is the reason I will never do business with this facility again or recommend it.

Juan L  |  Overall Experience 
Rating:
2.0

There was a hole in the ceiling and my mattress got ruined. It took two days for the hole to get fixed. That hole had been there for a long time because of my shows signs of long term water damage.

Claudia P  |  Overall Experience 
Rating:
5.0

Quick and easy. Staff was helpful.

Dennis V  |  First Impressions 
Rating:
3.0

Truck driver did fault damaged our storage door and I had been going back to office several times and they haven't fix the storage door. I brought new lock and they didn't fix it yet and not able to lock it

Steve o  |  First Impressions 
Rating:
3.0

I need a phone reservation for the storage facility. When I got there they told me they didn't have the size storage that I have reserved. It was only after I made a bit of a fuss that they suddenly and almost amazingly found the unit that I had reserved! Not only that but I saw Uhaul Hawks on other units of the same size so I believe that the original salesman was trying to upsell me. When I left the salesman assured me he was going to go check the unit and check me out. He did not do so. It was only after I received an email saying that I still owed money that I found of his mistake. I had to call the facility to get them to go remove me from the system. The unit was fine I was not happy with your staff either upon rental or upon leaving.

CARL S  |  Overall Experience 
Rating:
3.0

I dont understand the whole storage unit that you have to access the unit with a warehouse ladder what if you slip and fall. Not safe what's so ever!!!

Jeffrey d  |  First Impressions 
Rating:
5.0

Very convenient and easy to use

KIMMIE R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bebes B  |  Overall Experience 
Rating:
3.0

I want to have a storage unit that is convenient for me, and not go only when the office is open: 6pm is a ridiculous time to have to be there by. Having to get a key to open a door to the building in order to get to my unit is sooooo crazy.

holly H  |  Overall Experience 
Rating:
5.0

Thank for all your great service

santos c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

APRIL G  |  Overall Experience 
Rating:
5.0

Staff were friendly, helpful and accommodating. Thank you.

Cecilia R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY C  |  First Impressions 
Rating:
2.0

The worst. They said your First month was free a lie . Would never recommend at all

KENNETH S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sammy V  |  First Impressions 
Rating:
3.0

I moved out of unit but I still receive mail and emails . Asking for payment this needs to stop in which I called to have them stop sending. Still continues to aggravate me..

Glenisha W  |  Overall Experience 
Rating:
5.0

Staff always nice and efficient. Appreciated that. Good customer service.

DIANE F  |  Overall Experience 
Rating:
5.0

Everyone I interacted with was great! They displayed awesome customer service & professionalism.

Takia R  |  Overall Experience 
Rating:
5.0

An awesome staff & safe facility. :) The only issue I ever had w/the storage was not being able to 24/7 access.

Adrienne L  |  Overall Experience 
Rating:
5.0

It provided what I needed

DREW W  |  Overall Experience 
Rating:
3.0

The unit needs repair work. The door repeatedly was stuck open and had to be forced closed or force it to even stay open.

Ashley R  |  Overall Experience 
Rating:
5.0

Customer service was exceptionally helpful. I travel over 20 miles just to use this location. Thank you!!!

LAURA P  |  Overall Experience 
Rating:
5.0

The staff is great - always friendly and professional. The facility was always clean and well- maintained. I would definitely recommend this location.

Shaun H  |  Overall Experience 
Rating:
2.0

Account was closed but they kept calling about it.

Stephenie M  |  Overall Experience 
Rating:
5.0

Great service

Melissa P  |  First Impressions 
Rating:
5.0

Sam the manager and all employees were courteous and professional with every encounter we had. My storage area was clean n bug and rodent free as we unpacked it. Yay!😊 Overall experience a 10 / 10.

Dorothy H  |  Overall Experience 
Rating:
1.0

They are offering a parking lot of 40 and I can only use 20 because I block others and could not solve so cancel and I will never recommend them to anyone

Carlos R  |  Overall Experience 
Rating:
3.0

Only wish is that they would clean up the bank storage area. Several pieces of junk in there, even caught someone living in the bank storage area a couple years ago.

BRAD E  |  Overall Experience 
Rating:
5.0

The Staff Was Very Professional. Peace

berlinda j  |  First Impressions 
Rating:
5.0

i cancel in february but you continue charge me after just check because i send many email for cancel

Ian l  |  Overall Experience 
Rating:
5.0

Thank you for the excellent service, greatly appreciated it.

David D  |  Overall Experience 
Rating:
5.0

The manager, Sammy Neste-Forman went above & beyond to meet our needs. We were relocating from a different state & she worked with us from beginning to end. We would highly recommend this place...

Victor D  |  Overall Experience 
Rating:
5.0

Great experience very friendly staff was in and out with no issues thank you very much

william s  |  First Impressions 
Rating:
5.0

Everyone at this location was helpful and willing to go above and beyond the call of duty.

Kevin L  |  First Impressions 
Rating:
5.0

I recently started renting a unit from here and so far every one has been friendly, the facilities are clean and kept up.

Ted S  |  First Impressions 
Rating:
5.0

Thanks

SUE C  |  Overall Experience 
Rating:
1.0

Front desk associates were unknowledgeable and rude.

Naomi C  |  Overall Experience 
Rating:
4.0

polite and prompt service

RODNEY R  |  First Impressions 
Rating:
5.0

Very friendly and accommodating! Excellent service!

Ammorree S  |  First Impressions 
Rating:
5.0

Wonderful staff and excellent service. I would definitely use that facility again!

lisa b  |  Overall Experience 
Rating:
5.0

Very good customer service. This is my second time returning as a customer.

John D  |  First Impressions 
Rating:
5.0

based on my interactions with staff recently, which have been great. Everyone was polite, efficient and helpful unlike a year ago when I encountered some of the worst customer service I have ever seen

Tara W  |  Overall Experience 
Rating:
5.0

I had my storage room for 1 1/2 years. Everything was intact no rodents in my belongings, everything was safe and sound. Thank you Uhaul!

Arlene G  |  Overall Experience 
Rating:
5.0

Staff was always friendly. Kept facility very clean and presentable

Jennifer H  |  Overall Experience 
Rating:
4.0

My experience was good.

Camille P  |  Reservation 
Rating:
5.0

Yes the gentleman that did my reservation was very serviceable and courteous I appreciate the time he took to answer my questions and my concerns about renting a storage unit. Thank you so much . I ,

YVONNE T  |  Reservation 
Rating:
5.0

Thank you

CINDY B  |  Overall Experience 
Rating:
4.0

Good service Friendly staff

Deborah L  |  Reservation 
Rating:
5.0

Excelent job uhaul thankyou

AMBER S  |  Overall Experience 
Rating:
4.0

Overall happy with experience

Jim D  |  Overall Experience 
No reviews have been submitted for this location.

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