Customer Reviews for U-Haul Moving & Storage at Mapleton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Mapleton

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neil l. on

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trevor r. on

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The staff was very friendly and helpful

Gregg H. on

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Blair Allen C. on

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Jillian M. on

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Manette M. on

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Jean-Paul H. on

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The only thing that i can think of is in the type of trailer (5 x 8) there is no place to tie a binder to secure the load. Sinse it is a roolup door if there is something move inside we have hard time to open the door . Biside this everything was perfect

Waynecarson L. on

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Kimberley Ann W. on

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The 1st truck assigned to me was not cleaned up yet. When I went in to let the young man know he was able to quickly set me up with another truck and apologized. Very professional. Great experience.

Ober R. on

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Great staff. Very friendly and helpful.

JOHN N. on

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Marc L. on

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Pat A. on

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When told the customer made a reservation over the phone, ask if there was a quote given or any kind of deal done over the phone before processing a new plan when you can't find their reservation in the computer. Or try to find the person they spoke with, I was charged almost double the amount quoted. (It was rectified when I noticed and I was given a better deal, so very satisfied over all)

Don B. on

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Nothing, the drop off was very quick and painless. It was the best part of the experience.

Ahmed G. on

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Mark F. on

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Judy M. on

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Stefan Conrad R. on

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Diane L. on

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Service was great but it was pouring rain out and the roof of the truck was leaking. My box springs and mattresses are soaked.

Curtis B. on

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John Baxter D. on

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Robert M. on

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Overall great experience.

Chris U. on

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teresa w. on

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Storage units are so well lit, easily accessible, lots of carts to help with moving. Staff is great. Thank you so much for making a stressful move a little better.

Terrance Edward S. on

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ASHTON H. on

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Candace S. on

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I rented a 17’ truck online for 24 hrs and got 2 calls to confirm this appointment. When I arrived at the store to pick it up, I waited for along time to get the key. When I got to the desk, I was told they no longer have 17’ trucks and that my rental was only until 11am, not 5pm like I requested. There was a loose dolly in the truck that was flying around so I had to make sure to contact uhaul because I didn’t want to get charged for it since I wasn’t using it

Phillip D. on

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Mark S. on

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We were very impressed with the location, and the gentleman who waited on us was knowledgeable, friendly and efficient. The equipment was in great condition and overall we've been very happy with all of our interactions with Uhaul.

George Curtis M. on

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All the staff we very friendly and helpful.

Enzo S. on

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bonnie d. on

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Very happy with my experience ! Did not like moving but this moving van certainly made my job easier ThankYou !

Jodi T. on

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Terry M. on

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Thanks great help

Albert M. on

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Did not get deposit back on truck

Crystal L. on

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Get your shit together

Jacques F. on

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rochelle j. on

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Thanks!

Craig H. on

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Donald J B. on

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First and won’t be the last time, very professional and friendly people. Super facility and great Manager, thank you Corey, well done??

Monique B. on

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Do your job correctly. Not blame the customer for your mistake.

MELISSA A. on

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As a deaf single woman I usually have little to ko help. But UHaul made my moving experience a Breeze. I recommend it to anyone.

Marc-Andre G. on

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Perhaps the waiting in line. Extra personnel member inside as well as outside would be appreciated.

Kimberlyjean S. on

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Organizational skills could use improvement. Understaffed to provide good person to person service. Equipment was clean and good.

marcia a. on

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staff was friendly...i booked a cargo van for 1pm but only got it at 5:30pm..not too impress whit that but everything else was great

David Louis B. on

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Helene F. on

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Randy M. on

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Everything was excellent, it was very busy, but the girl who served me did her best to get me going quickly and was also there when I returned and everything went better than I would have expected.

Douglas M. on

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keep telling you staff ' they did good ' and perhaps consider some sort of monetary bonus for them

Bernard G. on

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John A. on

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Timothy M. on

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Make your vehicles non smoking. The pick up I rented today smelled badly of cigarettes. Made me sick.

Vicki S. on

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Not much, it was pretty good. Staff were keeping up very well with extremely high demand. Trucks always seem on the verge of falling apart.

Kristen R. on

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The truck sounded horrible! I was scared to drive it.

dale r. on

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(Not directed at U-Haul mountain road) U-Haul truck I rented was a 15 foot 2008 ford f450 was over the inspection date by 4 months . Had no hand brake or pad lock , was short on fuel. Transmission let go half way into my trip. Stayed 2 days in a hotel in the middle of no where far from any store or restaurant with no vehicle while my wife and children were across the province in an empty apartment because I had all our living necessities in the U-Haul. 8 hour trip turned into a 74 hour ordeal with no refund or compensation anywhere to be heard of. Trip estimated cost was around 1000CAD with fuel turned into 2000CAD real fast with unexpected hotel and food delivery costs. Even worst is getting a call from Sherbrooke U-Haul (298 rue Queen-auto parts garage) at 6:30 in the morning on Saturday June 29th rushing me to return the vehicle saying I was already 1 day passed my reservation and that people were waiting for their truck, although I had not mentioned a return address or time , they insisted that I was overdue and that charges would apply to my account. No one is to blame for this , this is an accident and stuff happens sometimes is out of our control, but it seems to me like I'm the only one having to deal with the lost time and extra fees. I do not own U-Haul or have any part of the company I am just a client who had intentions that were not met. Frustrated with my trip and exhausted from all the delays and rearranging, I give this service a good old 1 star. And I will be sharing my experience with family friends and social media. Thanks to the people I talked to on the phone who were mostly helpful and friendly (USA roadside assistance, Moncton U-Haul mountain road) this was the only good part of my experience.

Eric R. on

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Had the hitch installed on Monday, June 24.in Moncton. Late the next day noticed that a lug nut was missing from the right rear wheel and another was almost off. Took the wrench and had to tighten all the rear wheel nuts, both sides. The front ones were OK. Tried to contact the store but nearly impossible. Not 100% sure they actually removed the rear wheels for the hitch installation but it sure looks suspicious.

Missbaye A. on

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Keep doing the great job and also taking good care to the car as usuall

Bernard G. on

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william b. on

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Excellent location. Especially the young lady who works there. She's very, fast, friendly and professional. Being a business owner I know how hard it is to find great employees. Shes definitely an asset to your business, do what you have to in order to keep her.

William M. on

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Gurvinder S. on

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i drove only for 17 kms but i filled gas for 15 $ .When i got the truck . It was on Full. But still it took 15 $ gas. It didnt feel legit to me.

jeffrey e. on

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We came from out of province and purchased some items for our soon to be new home. Looked at other nearby storage but chose this facility because of cleanliness and price. Would definitely use again.

Gilles F. on

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Marilyn S. on

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I found the staff in general to be polite and very helpful.

Josephyoland A. on

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tammy d. on

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Excellent service. I always use this location and always friendly and helpful staff.

Terry A B. on

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Tyler was exceptional!!

Corey P. on

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The trailer I picked up was dirty. I needed to clean it before moving the furniture I needed to move. Since this location was understaffed I didn’t have time to wait longer to go through the process of switching trailers

Cory S. on

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As far as I’m concerned nothing . Although I was fortunate enough to receive what I considered to be an extremely new truck where are you seeing others in Not so good of condition my over all experience was excellent . Equipment was great the staff was extremely polite respectful and knowledgable in the facility is amazing .

Joseph L. on

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Darryl B. on

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Service was great, equipment was great, staff was great, but when I called to confirm the reservation I was on hold for 15 minutes. 15 minutes to talk to someone is completely ridicules...

Bradley William D. on

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Mary G. on

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Everything was great!

Christian C. on

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Daniel L P F. on

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tracy g. on

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The customer service was amazing. Very friendly and helpful staff.

jean l. on

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eric r. on

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Charles J G L. on

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Wilfred G. on

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Sonya S. on

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seats were full of dog hair and crumbs, windshield was covered in bugs, had to rinse it off at carwash and most didn't come off

Melissa K. on

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Douglas M. on

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do not really know the staff at this location seems to treat all customers with a reverence that is exceptional

Ravil Y. on

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Martin M. on

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Rejean A. on

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Kathy D. on

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24 hour access to storage unit was great being a shift worker! Great having wheeled carts available for use. Staff always very helpful. Very clean . I was very impressed and I highly recommend it!

pablo m. on

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Barry B. on

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The online booking was extremely useful and takes a lot of stress out anyone's moving experience. The a actual booking in and completion of storage requirements is just as seamless.

Shawn M. on

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My recent experience with this U-Haul was exceptional. From the storage locker to my truck rental, everything went extremely well. Thanks again!!!

Kelly S. on

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joel a. on

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Super quick and easy.

closeIT I. on

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ELIZEBETH R. on

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Retire the poor equipment. 2nd worse uhaul rental ever made

tom s. on

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lloyd s. on

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Very clean, secure. Great customer service. Highly recommend

Kevin W. on

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Though the trailer was not clean, the attendant who served me was very quick and I was in and on my way in record time.

jeremiah j. on

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Second time im made a quick rental for 40$ great for quick moves or odd jobs

JOHANN H. on

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Edward M. on

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Keith W. on

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Excellent service and fast pickup of the trailer.

Janice L. on

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The best service ever,

Joseph T. on

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Nothing

deb s. on

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Nancy W. on

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This review is for corporate, not the Mountain Rd, Moncton location: I tell everyone of my uhaul experience. Uhaul informed me at 2:00 on Friday of a different pickup spot an hour from my home for Saturday morning. I wouldn't have gotten back home in time for the movers and would have forfeited my moving time and the fee I'd paid. I looked around locally and got a smaller uhaul trailer. My move is costing me double time and double money because I couldn't fit it all in the smaller trailer the first time and have to go back and do it all over again. Old connection cord that didnt' work, so blinkers not working. I'm not going to rate the location because the woman who helped me did the best she could do. Something is wrong with your corporate model - has someone done corporate raiding with uhaul to make it so incompetent? Now that I know how unreliable Uhaul is I can adjust for it. Very hard to reach a live human for help. I'm spreading my experience as far and wide as I can.

JP M. on

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Well looked after, friendly staff each visit...

michelle m. on

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Well looked after again !!!!! Keep up the good work ... Thanks

MELISSA A. on

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jenifer w. on

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erica b. on

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jessica c. on

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It would be nice if your c.x. service representative would explain how the charges work and how everything work instead of just flying through the process .. more time on cx service and explaining the charges and return process would be been a plus .

Jared R. on

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perry h. on

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Lawrence W. on

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coffee machine and a rest area we can relax in while other customers are waited on.. If we are there in your wonderful showroom, then you can probably bet that 50% of us have already used the equipment and our bodies are tired . thanks for the great service.

Shawn A. on

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Service was very quick and Accurate.

gabrielle o. on

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bill d. on

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Bruce M. on

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I have rented a number of times from this location, mainly because it is close to my residence. The main issue I have is that the vehicle is never full of fuel always around a 1/4 of a tank. The equipment return area is on an uphill slope which any person knows if the tank is less than full creates a false reading for fuel levels. Yesterday I drove the rental 3 KMS yes only 3 KMS. And the location wanted to charge me a fuel charge. I refused to pay for the extra charge and advised that in the future if I do not receive a vehicle with a full tank I will not accept the vehicle.

JOHANNE B. on

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Jason K. on

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I have always had great service from this team. They are knowledgeable and very efficient. I only recommend this location when others ask me. Keep up the great work.

Sam Z. on

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Staff at this location was helpful after a terrible experience at A1 Plumbing and Main Street locations. We made the reservation a day prior and the truck we wanted was not available at any location in Moncton except the A1 Plumbing. After the reservation was made a staff called to confirm that the truck will be ready at the Main street location. The next day just an hour before the reservation we received the email that the truck will be available at the A1 Plumbing location for a self pick-up as it was outside the operating hours. We went there and could not get the truck, the website kept giving error messages and the truck was way too big than we would need. At the end we received a message that the reservation was expired please contact Tracy and when we tried to contact her the phone was switch off!. What an awful experience adding to the stress of moving! Plus we had three men waiting over an hour to load the truck, 3 hours of labour wasted at our expenses!

david m. on

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Shawn M. on

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james h. on

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Albert P. on

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olga d. on

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RAY T. on

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Not a thing! You have gained a long term customer. Monica was the woman I dealt with. She was very helpful and professional. A very good fit for the job. Thank you, Ray Topping

Mahmoud A. on

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Good service

richard d. on

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Every thing was great except the license plate was half missing

Paul C. on

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Il y avait qu'un seul employé pour s’occuper des clients. J'ai dû attendre une trentaine de minutes avant d’être servi. Le préposé était par contre excellent et très dévoué. Je le remercie d’ailleurs.

Marcel B. on

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I didn’t like the drop off location. Was told I could chose the one I wanted. On my way to my destination I received a txt telling me where to go for drop off. Had I know previously I would have made arrangements.

greg l. on

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Second time using your storage area, and multi rentals of vans. Excellent staff. Works great. I will and have recommended this location.

john m. on

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We had rented a trailer well in advance and when we got there, the reservation was inputted wrong....so we didn't have the trailer we needed!! We had people coming in from Toronto for this one weekend to move items.....so it was a major inconvenience. That being said...we didn't look at the confirmation email we got at the time of booking or we would have noticed the mix up.....we didn't check it as we have never had a problem before

Graham S. on

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Great, Fast Service - well done !

Charline E. on

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Everything was perfect! When we got there the van was ready, and the agent Tyler was very quick and efficient. We were out of there in minutes. Thank you so much for the great service!!

Darlene M. on

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Steve B. on

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Great service 👍

Sonia G. on

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Tyler was very helpful and very friendly

Jonathan C. on

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Gisele S. on

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Min J. on

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U box pick up driver was so kind. He called me when he load off the u box. I fully recommend this location.

Marc C. on

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Having more staff on hand. Place looked a bit dead, took a few minutes untill someone noticed I was in. I noticed there were only two guys working, one working on a car and the other cleaning trucks that were returned.

terry g. on

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Maybe the inner windshield could be cleaned as there was pop or coffee splashed on the driver side. Wasn’t to bad but if it was a sunny day it would have made it hard to see from the spots

John O. on

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Shelby B. on

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john m. on

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the woman who checked me in was really good. she was speedy, thorough, helpful, and adjusted my reservation to better suite my needs.

Kyle B. on

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Leandro O. on

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I have scheduled my Mobile pick-up 05-05-2019 at 08:00 am, but when I arrived at the place I can not use the mobile pick-up and was necessarily waiting for 1h hour until the store open to make a pick-up in person. I tried to fix the problem over the phone with customer services, but I don't have success. Unfortunately, I lost the time that I have scheduled with the person that I bought items. Definitely, my first experience was not good!

SAHIL S. on

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Jeffrey N. on

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NORM S. on

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Floyd L. on

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mujeeb j. on

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Elouise S. on

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The staff is amazing and always ready to help . Very professionally run business

Heather S. on

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Excellent service at the desk and outside picking up the equipment!

Shain C. on

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I had a great experience I changed locations for the delivery of my Ubox, and it happened with a call from the original location which corrected quickly.

Laurie B. on

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GUY G. on

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Katherine L. on

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christiana c. on

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richard d. on

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Alex D. on

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Dave L. on

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Melanie S. on

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DANA E. on

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I had to change dates by one day earlier but the rental period was remained (2days). The main office confirmed the change of dates and p/u timing remained. However I decided to call again the day prior approx. 18hrs before p/u just to make sure no issues as I have made the change. Good thing I called the p/u time was 4 hours after my required time which was critical as I was paying for movers and clearing out of my residence on a specific time. I ask if there are changes either the customer or UHaul min 36 hr call / text / email is sent. Tks

FREDERIC B. on

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Denis L. on

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William j G. on

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Matt R. on

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rene k. on

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They have been a great help to me in my time of need. They went above and beyond. A Special Kudos to Corey Woods!! Rene' Kingston

greg c. on

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Provide my final bill I don’t have my final charges my estimated mileage was more than what I used The truck was very dirty inside incluythe windshield

marion h. on

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Everything was good

Scott A. on

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Worst customer experience I’ve experienced in a long time. All staff were rude and uninterested in serving customers.

Joey s. on

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Kilometer price lower it

David F. on

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Staff that helped my Sunday were fantastic- great help and friendly! - Dave (MONCTON,NB)

Katherine D. on

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Return to Moncton location was excellent. Employee was very efficient and made drop off very quick and easy.

Barb M. on

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Curtis M. on

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Alain M. on

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Warren H. on

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melissa m. on

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GUY B. on

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Love the 24hr access.

jeffrey e. on

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Nice clean facility. Indoor climate storage is a nice touch. Would definitely recommend.

Ellie S. on

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It was very busy the day I went in and the staff remained helpful and friendly despite many demands on each of them . My UBox experience was great

Carol S. on

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The gentleman who checked me in and showed me my unit was very thorough, friendly, and knowledgeable.

George H. on

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You have a very efficient staff and were very helpful with your services I would definitely refer your services to others thank you for everything

michael t. on

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Been a long time supporter of U-Haul. Proud of new location. Friendly knowledgeable staff, VERY clean building, extremely reasonable prices.

TINA T. on

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The 24 hr access is very convienent.

Joey P. on

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Very clean amd secure

raymond p. on

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Great place, friendly staff. I don't like that we were under the impression we'd have 24 hour access to the storage unit. The 7pm closing time has been an inconvenience. Clean facility. Thank you

Gerard C. on

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Tyler was very professional and did a great job in helping me. Everything went very well.

helen l. on

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it is much better than what it was last year.

Chris W. on

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the staff were always extremely helpful and went out of their way in all siituations. I would use u haul again in a heart beat. Thank you for making our move a very pleasant one

MAtt L. on

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I was charged for a storage unit i never wanted . Had to call three seperate times to try and get a refund . I spoke with a employee named AJ and as far as she was concerned her only is to make reserv

Daniel L. on

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excellent system

Betty Z. on

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Cory has called several times and was understanding when I couldn’t make it to Moncton to retrieve my goods I had in two pods. When we finally went they had a wonderful space for us to unload and load

pam n. on

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I have rented a truck for my last two moves and picked it up at the Sackville location, the staff have always been very friendly and helpful. This last time I needed storage in Moncton and was so impr

Hyukpyo H. on

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Everything was good.

François d. on

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Need access to loading/unloading door

Kathy M. on

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Excellent

DAVE L. on

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I have always been pleased with u haul but this branch is excellent !

Paul L. on

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U need to shovel the snow where we come out to load our cars and trucks at the curb other then that everything else was good ty

DAVE L. on

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I am a frequent flyer at U-Haul and have always been pleased with the service here. This is my first for the new locationcall ; what an excellent self storage warehouse.The service is great as well.

Shyla R. on

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Experience was amazing. The type to actually work with you and give ya a hand (literally, the owner came over and helped us unload the last of our things into the storage). Beyond happy ! Great servic

fabiola b. on

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Excellent service

alfred c. on

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Very good experience. It was helpfull and efficient

elizabeth k. on

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I had nothing but issues with myacess code had to contact customer service who was very unknowlegable unprofessìonal and the manager had many issues issuing me a VIP certificate.

TINA T. on

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Great customer service and very helpful.

Julia E. on

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Great facility and wonderful staff. Very accommodating.

Paul L. on

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It’s nice and clean

Alaina B. on

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Dwayne and Cory did a great job, providing my family and I with speedy service! Randy(I believe) delivered the same day my uboxes arrived at this location! I was beyond happy with their help!!!

Denise M. on

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Overall, I was quite satisfied with all aspects of our unit rental with U-Haul.

jennifer m. on

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We experienced damage to some of our belongings from what appeared to be a leak in the pipes above; facility would benefit from additional staff and fees should be pro-rated.

Wayne V. on

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All good, very accommodating.

Cheryl B. on

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The pricing is quite high. It is convenient - but if I needed storage for more than a couple of months, I would go elsewhere to save the money.

ARNAUD D. on

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Above average service.

Randy C. on

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Was early client after opening a new store, so there were a few glitches. The employee sold me a UHaul lock then couple months later Uhaul double locks my locker to say I have wrong lock.

Lauren B. on

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Using your moving and storage facilities made my move an absolute nightmare, I will never use this company again.

andrea r. on

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everyone was very friendly efficient and helpful would definately recommend this to friends

KARLENE C. on

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I have recommended U-haul to all my new friends who are also moving. U-haul eased my moving experience because I had time to move my items in at a more tolerable pace.

Martine M. on

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They did not deliver my uboxes to the original destination.and they overcharged me for storing them for an extra month despite them being emptied before my 30 days included within the rental contract

John L. on

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Cory and Dwayne were more than helpful. Couldn't ask for a more helpful staff.

Charlie C. on

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Very clean and friendly staff.

audrey c. on

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Super friendly guy at reception. Was helpful, smiling and provided quick service.

Derek W. on

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Charged for full moth of rent on rental unit when I only used it for one week. Rented three uhaul trucks and two trailers,Still they would not refund three weeks rental fees. Very disappointing.

Debbie D. on

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My move was a great experience thanks to uhaul. Your staff were great! I would definitely use you again.

Chris H. on

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Convenient location

DAVID C. on

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Good service. I have issues with U-box which I will raise with them. Thank you.

ashley m. on

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Very great service. Friendly staff.

Jeremy M. on

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Would recommend this facility to anyone. Great staff, great storage and a great experience. Nothing but good to say about Dwayne and his staff.

Jeremy M. on

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Some the best customer service I have had anywhere.

rene k. on

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From the moment I returned a 17 ft truck to Moncton (Mapleton Ave & Mountain rd) to 3 weeks later...when I removed my articles from this storage location and Truck...I HAD NOTHING but trouble. Charges

Monique G. on

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II have nothing but good things to say, the entire first experience showed me how well maintained and organized and super friendly they are. Way to go guys,thank you for the great service with a smile

jeanne g. on

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I would definitely recommend uhaul to friends