Customer Reviews for U-Haul Moving & Storage at Mapleton

2537 reviews

1106 Mountain Rd   Moncton, NB E1C2T3

(506) 853-7641

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(506) 853-7641

1106 Mountain Rd
Moncton, NB E1C2T3

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHARLES FOLAMI O. 
Rating:
5.0

Customer did not leave a comment.

Joseph Adelard C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRE CLAUDE T. 
Rating:
3.0

Truck was filthy. Windows very dirty, lots of dirt and grime on the interior console

Anthony Michael L. 
Rating:
5.0

Have rented at this location a few times ...staff always friendly and polite....In and out quickly. My go-to when I need to rent a truck or trailer!

J D SCOTT M. 
Rating:
5.0

Clean and dry storage facility, well-protected and easy to access

David J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PIPER E B L. 
Rating:
5.0

Quit giving me the National call center!!! They know little & CARE LESS about anyone!!--You NEED to change it so We are allowed to talk to the center we are using AS SOON AS WE ASK FOR THEM!! or tell them to give the customer a call back. This causes huge stress many times to me--as well as waiting for 15 minutes & finding out I am getting the NATIONAL call center which I DON'T WANT !!!! And turn that damn music off the phone line--it is depressing

DANIEL GREGORY B. 
Rating:
4.0

Customer did not leave a comment.

ROGER JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L P F. 
Rating:
1.0

I had a tire go flat on me due to not being checked. And almost kill me and my pregnant wife in Quebec. I was given 150 dollars of my rental back and am absolutely disgusted. I asked for a complete refund and did not receive it if something is not done beyond this measly 150 dollars for almost costing us our lives I will go the media and look into getting a lawyer. It might be a good idea to have someone contact me and properly deal with this.

RYAN GORDON C. 
Rating:
4.0

Customer did not leave a comment.

Melanieelizabeth R. 
Rating:
5.0

Awesome customer service

Chantal P. 
Rating:
5.0

Excellent!

LUC A. 
Rating:
4.0

Customer did not leave a comment.

DARREN JAMES B. 
Rating:
5.0

Customer did not leave a comment.

NATALIA K. 
Rating:
5.0

Customer did not leave a comment.

Rolland C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

JAMES M G.  |  Overall Experience 
Rating:
5.0

Long time regular customer, good efficient staff...

MICHAEL J N. 
Rating:
5.0

Customer did not leave a comment.

Dea M. 
Rating:
3.0

Customer did not leave a comment.

NICOLE ANN ELIZA L. 
Rating:
5.0

your fuel meter need improvement. I was charged extra. but customer service say my mobile pic of fuel meter and revert it back.

PRASANNA N. 
Rating:
5.0

Customer did not leave a comment.

J Rolland Gerard C. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
4.0

I have no complaints. Everything was great.

Robert Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Katrina B. 
Rating:
5.0

Customer did not leave a comment.

Joanne P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOS JEAN CLAUDE C. 
Rating:
5.0

Customer did not leave a comment.

Romar Tevin Mck B. 
Rating:
5.0

Customer did not leave a comment.

Wayne H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew P.  |  Overall Experience 
Rating:
5.0

Very friendly and professional staff. Very impressed.

Gerald Stephen S. 
Rating:
1.0

Pretty discriminating staffs! Used to this kind of discrimination so I didn't take it seriously . But it's real worse place for someone of colour.

KANNAN M. 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YVON R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Very helpful staff and professional staff. Everything went well.

Denis R.  |  First Impressions 
Rating:
1.0

Mobile pick up did not work.. I had to line up to get the key.. I chose mobile pick up to get the truck quickly. I was having a hard time and staff outside are just looking at me without asking if i needed help. Poo service.

JUANITO L. 
Rating:
1.0

One of your customer, while driving away with a truck hit my truck and damaged my truck and it was cough on camera and the manager did nothing about it. Now I have to pay for my repairs. I'm not going to recommend this store to anyone.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

MARC OLIVIER S. 
Rating:
5.0

Great service! Everyone seems content and enjoying their job!

HELEN D C. 
Rating:
5.0

Customer did not leave a comment.

Jeff M.  |  First Impressions 
Rating:
5.0

EXCELLENT SERVICE

Andrew B. 
Rating:
3.0

Terrible service we won't be using U-Haul again in the future we'll use a small moving company that is polite to their customers. We went in and to return the equipment and there was a credit card on file for our deposit that we had already paid, the woman asked if we wanted to charge the outstanding balance of $20 to that card on file we said yes. She then said okay you guys are good to go have a good day. We walked out and then a few days later I get this rude email saying that you're charging me a late fee for the payment if I don't pay within 7 days and on top of it threatening collections or an attorney for $20. I get that that's the standard letter but when your employees make a mistake and tell us that they're going to do one thing which is charging a card on file and then don't do what they say they will don't put the onus on the customer and send the threatening email right off the bat you can say something very calm like unfortunately you still have an outstanding balance can you please make arrangements for this at your earliest convenience here's our contact information we ask that you pay it within 30 days. that's enough you don't have to threaten an attorney right in the first freaking email I think that's really rude and I think that your service needs to be improved and I've used you guys before without issue and this time it was a big issue my mother had to go back in and arrange to pay this and I had to email and tell you guys to back off. Get better customer service and get better agents that actually do their job correctly thanks so much

robert B. 
Rating:
5.0

Customer did not leave a comment.

Rene L. 
Rating:
5.0

Such a huge help! I was able to get the equipment the day before I had booked it and it made the move so much easier!

Jason Edward K. 
Rating:
5.0

Customer did not leave a comment.

Thomas G A. 
Rating:
5.0

Lower your prices

DONALD NORMAN P. 
Rating:
5.0

Customer did not leave a comment.

MYLENE C. 
Rating:
5.0

Customer did not leave a comment.

VASILE DORU L. 
Rating:
2.0

Customer did not leave a comment.

Kevin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY CRAIG W. 
Rating:
5.0

Customer did not leave a comment.

Ida N. 
Rating:
5.0

none, staff was professional and helpful

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

GARY S H S.  |  Overall Experience 
Rating:
4.0

Fast, hassle free. If you leave more gaz in the truck than when you pick up do you get a credit???

Jacques L. 
Rating:
5.0

Although having major issues with the main st location the mountain Rd location came through and saved the day. I woukd recommend to skip everywhere and go directly to mountain Rd great service there!!

MICHAEL G F.  |  First Impressions 
Rating:
5.0

Rates for distance are way too high; great deal if you just need a truck for in town work.

ROSS E K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEON L. 
Rating:
5.0

Customer did not leave a comment.

david c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

MICHEL JOSEPH VA M. 
Rating:
5.0

Customer did not leave a comment.

H-BRENT T. 
Rating:
5.0

Quality staff and services

Grant F.  |  First Impressions 
Rating:
5.0

Professional and friendly staff. Very helpful and I am very pleased .

myah s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN E S. 
Rating:
4.0

Customer did not leave a comment.

Simon R.  |  Overall Experience 
Rating:
5.0

I had reserved online for 4pm, but when I checked in online, the time was 6pm. I'm not sure what happened, but it cause confusion. I was running late anyways and I was able to change it to 5:30, so it didn't really affect me.

Joel Adam M. 
Rating:
4.0

The staff were very efficient and helpful. Excellent service

ERIC G S. 
Rating:
4.0

Customer did not leave a comment.

Randall P. 
Rating:
5.0

Customer did not leave a comment.

Roger Sharon R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

rob t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Great staff , super friendly . Fast , efficient and courteous. Made my experience stress free.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
4.0

Customer did not leave a comment.

GARY S H S.  |  First Impressions 
Rating:
2.0

We had a locker for 6 months. Every time we needed access to our lock, we had to get our access code reset. No one could tell us why, or know how to fix it. This was beyond inconvenient as we lived out of town, and the store wasn't always open when we needed access to our things.

Ashley M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole L. 
Rating:
5.0

Corey was helpful friendly and very knowledgeable. Was a pleasure dealing with him and his staff.

JOSEPH FREDERICK W.  |  Overall Experience 
Rating:
5.0

The manager in particular is very adept and easily capable of more responsibility. His personal touch and assistance to his staff made the whole rental experience, a pleasant one. Very well done MR Corey Woods

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

All good keep up the good work

Kevin D F. 
Rating:
4.0

Young lady was knowledgeable and friendly. I feel as if I am getting good value for my money. Facility is excellent.

Ed S.  |  First Impressions 
Rating:
4.0

The interior of the cab wasn't the cleanest, don't think it was sanitized... but i have seen way worse..!! Trk ran well with no issue's..!

DAVID JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
3.0

The truck we rented was sticky/gritty and had an off-putting smell. Also, the driver's side door wouldn't unlock from the outside, and once open, it would not close properly. A proper cleaning and some maintenance would greatly help to improve this.

KIMBERLY ANN G. 
Rating:
5.0

Very efficient.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

It has been a few years since renting a uhaul and previous experiences was a long processing time to rent. I'm not sure if there was a process change or simply more efficient staff at the new location (Moncton, NB) but was quite surprised how fast the lineup in front of me moved and how fast the rental process was. All of this with the added cleaning procedures due to covid. Kudos to the 1106 Mountain Rd staff .

TRENT LEON D W. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH MARIE L. 
Rating:
3.0

Self-check in would have been easy if the mileage was entered correctly at pick-up. It stopped us from doing the check-in and had to call for support late at night.

Philippe V. 
Rating:
5.0

Customer did not leave a comment.

ANDREA LOUISE W. 
Rating:
5.0

Could not of asked for more.I prebooked and was in and out with my trailer in about 6 minutes flat,great job by everyone!!

STEPHEN R S. 
Rating:
3.0

Guaranteed reservation was not on time at location as promised. No discount offered Really cost valuable moving time. If not ready on time should double charge late person and free for next person

KENNETH LAMERT C. 
Rating:
1.0

I booked a 20” uhal for FORTY EIGHT HOURS, then was told I'd have to have a 26” because there were no more 20”. The price was 80$ total. Called ahead to make sure, woman on the phone told me I just pay 80$ To start then when I returned pay the mileage. when I went to pick up my uhal 15 mins laster, I was told The price was 155$... so I order to get a reasonable price that was promised to me, I had to take insurance off. I also got the truck less than 1/4 full of gas. I then got a call the 30th saying I had to return it even though I booked it for two days. Was booked till May 1st at 5pm. I think got an email today saying that I owe 70$ for some unknown reason.

Jacqueline Elain W. 
Rating:
4.0

Super friendly and helpful! We'll be back 😉

TINA J. 
Rating:
5.0

Corey provided exceptional service with fantastic follow up communication leading up to the rental day. Best service I have received. Definitely recommend this location to everyone.

JODY ALLAN D. 
Rating:
5.0

Management and staff are awesome. They always put customers first

Cody Lee G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW JAMES L. 
Rating:
3.0

Keep your promises

CARL WAYNE F. 
Rating:
5.0

Customer did not leave a comment.

Iris I. 
Rating:
5.0

Cory Woods is under payed and over worked he is a great person manager

Vince Otis W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHELSEA LYN R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L M. 
Rating:
5.0

Keep up the good work

RODRIGUE ALAN M. 
Rating:
1.0

Unprofessional and rude. They said it would be 20$ but ended up charging me for 90$. Then finding out they forgot to mention the KLM charge.

MESSIER MARIE BR P. 
Rating:
4.0

Customer did not leave a comment.

Ugo-Frederik B. 
Rating:
5.0

Tire pressure sensor was on and van was pulling me towards the right

Myrone Paolo Ab L. 
Rating:
5.0

Always a pleasure dealing with this location. Cory and his team are always helpful and knowledgeable.

KELLY WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

GAVIN JOSEPH M. 
Rating:
5.0

Excellent customer service. Professional and efficient. Staff was knowledgable which made the process perfectly smooth. Outstanding experience. Facility itself is also exceptional.

Jessica J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JENNIFER C V. 
Rating:
1.0

Truck was on empty, 4 miles to E when I picked it up. Not impressed at all

KEISHA RAE-ANNE S. 
Rating:
5.0

Excellent experience, friendly and professional staff, first month free of charge was good especially when you are moving and have so much bills to pay.

MOHAMED Y.  |  Overall Experience 
Rating:
4.0

I will contact the GM for this location for the following comment: I booked a UHaul in Feb. 2020 and received one-month free. I will be booking another UHaul in May 2021 and was told that I would not use the next free month and apply it to my current storage. I do not understand why.

Iris I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GEORGE A W. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

The online reservation process was cumbersome as I had to submit the picture of the drivers licence numerous times. Then I received an e-mail stating I needed to submit my drivers licence again and the system would not take it. Come to find out when I picked up the truck, the drivers license had been submitted the 1st time. Other than that it was an easy process.

ROGER JOSEPH P. 
Rating:
3.0

Everything should be done online, including returns and payments...your are almost there but there is room for improvement.

ROGER K R. 
Rating:
5.0

Customer did not leave a comment.

GEORGES C. 
Rating:
4.0

Lots of water coming in when it rains, none of my stuff got wet but it makes you worry to see that much water and you don’t want to be worrying about you belongings

CHRISTINE H.  |  Overall Experience 
Rating:
5.0

Very good staff and very clean place and would recommend for sure

Kevin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleh P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIA H.  |  Overall Experience 
Rating:
5.0

Thank you U-Haul Moncton. Great service,people and experience.

NORBERT JOSEPH B.  |  First Impressions 
Rating:
3.0

I needed full time access to the storage unit to access medical files this after hours access proved to be a challenge. My contents were transferred to a more-flexible facility. thank you

louella(Wellnurturemd) w.  |  Overall Experience 
Rating:
5.0

Secure and convenient.

Yasser S.  |  Overall Experience 
Rating:
5.0

Always friendly, answers all questions

WILLIAM RICHARD D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anik L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doland B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  First Impressions 
Rating:
5.0

Keep up the good work very clean

Kevin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rémi M.  |  Overall Experience 
Rating:
5.0

The management & staff go above & beyond to help every individual customer. This is the kind of place that should be promoted to U-Hauls number one store in Canada

CODY LEE G.  |  First Impressions 
Rating:
5.0

Thank you

Kelsey G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kane M.  |  First Impressions 
Rating:
3.0

The storage units are clean and dry. Access to the units is wide open due to a bronken door (broken for 4+ months) and no security preventing access to the building.

ROBERT ENGLAND D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott Adam A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry I.  |  First Impressions 
Rating:
5.0

Superb customer service.

Donna d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLAN BRETT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES J G.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly!! The manager set me up with my rental space. He took the time to understand my needs and will help me move to a more convenient location once space frees up.

devon b.  |  First Impressions 
Rating:
5.0

Corey and Tyler were excellent in servicing me. The set up at the facility is perfect for my needs.

Wayne J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ed W.  |  Overall Experience 
Rating:
5.0

Being a "Super Senior", (Over 70 and still alive) the 2 young ladies really made it easy for me to unload and get unhooked, even the storage locker was close to the main door !! VERY HAPPY !!

A JR S.  |  First Impressions 
Rating:
5.0

Very Impressed with the facility. Very secured and clean.

robert g.  |  Overall Experience 
Rating:
4.0

Too bad it wasn't linked to my account, so I couldn't pay online. But the free month was really much appreciated.

Seraphin V.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Ed W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

douglas g.  |  Overall Experience 
Rating:
4.0

My experience with U-Haul was good. I had no complications at any time. Any concerns or questions I had were answered promptly and efficiently.

Jean-Paul G.  |  Overall Experience 
Rating:
1.0

When I first booked my uhaul, the lady was rude. After arriving to Mtn Road, the young gentleman made up for it- he was very helpful. And when I checked out, the young girl was polite and efficient. But in between check in/out was not great. Door on unit would not stay open, was never fixed when asked. I requested a smaller unit months ago and was never provided any follow up to advise if one came available. When I failed to lock my unit properly, the staff put a large sticker on the unit advising everyone who walked by my door was open but failed to email or call me directly to go fix my lock. When Covid caused a lock down in Moncton for a few weeks, and only essential people could go into Moncton, UHaul manager Corey refused to honor an extension equivilent so I could get my unit cleaned out, instead causing me to pay another full month. Yes, he did give an extra three days so I could have the opportunity to rush into Moncton as soon as the city reopened. But those three days did not give me back a weekend. And even now, masks mandatory, there were people in and out without masks, loitering in front of door without mask, and no entrance/exot set up going into lockers to minimize crossover of traffic. Guess the poor attitude of the management is what brings this rating down.

Cynthia Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ChrisEdwin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES J G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

The staff was always helpful, knowledgeable and courteous. The facility was clean and well lit. Our experience was very positive and I have recommended other patrons to you and will continue to do so. Heather

heather w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MARCEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMAR OLIVO F.  |  First Impressions 
Rating:
5.0

It was quick and easy.

fernard r.  |  First Impressions 
Rating:
3.0

Both units had U-Haul locks already on them spoke with rep before going to unit due to code received via email was not active was given code and confirmed both units and number however was not informed of the locks being placed on the units . After waiting on hold and also speaking to a physical rep it was clarified however it should not have taken as long and the account should have been noted of the master lock being on both units when I went by To speak With the physical agent ! 3 hours I will never get back is disappointing

Jennifer Mae L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

douglas g.  |  First Impressions 
Rating:
1.0

The storage facility alarm was incorrectly going off every 5-10 mins while we were there - how does the staff deal with that every day?! The check in/check out process took way too long. We were waiting in line for almost 20 mins to speak to an agent, then another 20 mins to rent the locker. Same when we were checking out - what a waste of 40 mins when we had so much to do! The automatic door didn't work (we had to pry open a door every time you want to go in or out of the facility). We did rent a truck to move out of the storage locker. The uhaul truck we rented was given to us its an empty tank (no gas - we had to stop and fuel up after moving and packing all day - this was the icing on the crap cake we had to deal with all day and just beyond annoying) The staff were fantastic, and really went above and beyond, but based on the other inconveniences, cannot give a higher rating. Staff is awesome, Uhaul needs to understand moving and storing is frustrating and needs to speed up the check in/check out process.

Cherie N.  |  Overall Experience 
Rating:
5.0

The young man that waited on me was very pleasant and polite. He did everything he could to make my experience seamless.

Nancy V.  |  First Impressions 
Rating:
5.0

Friendly and courteous staff members

Chris B.  |  Overall Experience 
Rating:
5.0

Everything was great the staff was extremely helpful and came to us more then once to make we had everything we needed very convenient thanks

Pamela G.  |  First Impressions 
Rating:
5.0

This is a simple and easy process. Thank you!

MICHELE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen J O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emmah P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james h.  |  Overall Experience 
Rating:
2.0

Checking in was very frustrating. Our truck and storage was booked 3 weeks in advance and when we got there they did not have the size unit we booked or the floor level we were told they booked for us. They did agree, after me pushing for it, to give us 2 units for the cost of our unit we had booked. When we go up to the units, one is avail the other has a lock on it, so back down, lineup again to make this right. Cory served me this time and was amazing, he walked me to the unit showed me how to access the storage after hours basically went thru everything, which none of it was done by the first guy....it is a great facility but very unorganized. In the end Cory made it right but for the money you pay for these services you need more staff and more training,

GinaM S.  |  First Impressions 
Rating:
5.0

Really nice staffs and eager to help. Thank you u-haul staffs in mapleton road moncton.

ANNABELLE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MARCEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michel l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmayne P.  |  First Impressions 
Rating:
5.0

The staff at this location are fantastic! Helpful and friendly thru each step! U-Haul Mapleton definitely made my transition between houses an easy process. Thank you!

melissa w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

douglas g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James J G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L.  |  Overall Experience 
Rating:
2.0

Ubelivable your beter off buryong your shot because the help line takes hour. They ended up costing me alot from wasted trips to the sight pnly to not yet whst was I promised still had to pay my boys

ANDREW GARY JAME W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin P.  |  First Impressions 
Rating:
4.0

Staff very friendly and helpful...thanks

Maurice R.  |  Overall Experience 
Rating:
5.0

Moving at any time is stressful but I have to say, with your help and helpful staff...I survived! thank you for making this easier.

Doreen T.  |  Overall Experience 
Rating:
1.0

When we checked in, the staff was very helpful, the first month was free because we had rented uhaul equipment to move across Canada. We set up pre payment by credit card, but I have received 4 letters that said I had not payed the monthly payment, eventually we took our stuff out of storage because we could not get the payment straightened out.

Jim J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J NORBERT L.  |  Overall Experience 
Rating:
3.0

Staff was friendly but never gave no tour guide to where my storage was in building. Took me about 10 mins too find It. Hours should be 24 hrs access. Building was clean and price is reasonable.

Mary Ann P.  |  First Impressions 
Rating:
4.0

By adding an extra hour to the access facilities would place the customer a little more at ease especially on weekends

Chris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alain M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James J G.  |  First Impressions 
Rating:
5.0

The lady who helped me by phone was excellent and the staff at the location were amazing!!!

nathalie d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michel l.  |  First Impressions 
Rating:
3.0

When we booked the unit on the phone we were told it was 5x7, but upon arrival we were told that size was not an option at this facility. We were also told the price was 89.95 but the 5x10 unit we took was 129.95. We spoke to someone who told us he would honour the 89.95 price. We would also suggest to do something to make the yard less congested near the entry door to make it easier to get turned around to back in for loading / unloading.

james h.  |  First Impressions 
Rating:
5.0

Awesome experience! They made our moving so much easier. The cargo van we rented was perfect and the (free) storage Is more than awesome!! 10/10 would recommend

Alisson H.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

Rémi M.  |  First Impressions 
Rating:
5.0

All the staff went over and above to help make our move easy!!!! Only complaint is the phone system, you really should have a receptionist answer the phone leaving the staff to do what they do best.

ANTHONY SAKE V.  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful. A special “thank you” to Tyler!!! I would return! Regards, Linda

Linda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleksandr R.  |  First Impressions 
Rating:
5.0

Great service all around and a month free storage that I so needed at the time. Kudos to all.

PATRICIA LYNN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doreen T.  |  First Impressions 
Rating:
5.0

ONLY ISSUE :I was not advised that for 24hr access that you had to register or something like that..arrived to unloaded at 8;00pm ..closed at 7:00pm.. I was helping out a friends from an abusive situation and gave them my free one month. they will continue to use your facility till she finds a place for her stuff all good other wise Darren

Darren A C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Briege D.  |  Overall Experience 
Rating:
4.0

N/A

Carlos L.  |  Overall Experience 
Rating:
5.0

Great service on mountain rd monctin nb

JOSEPH PAUL C.  |  Overall Experience 
Rating:
4.0

Nice and clean , friendly staff and great service !

J NORBERT L.  |  First Impressions 
Rating:
5.0

I couldn't believe how clean the rooms were. There was not even a hint of any smell. The climate control was great. As soon as I walked in, it felt like my air conditioning at my house. They carts at the door were great. The elevator is huge. It could fit three carts at a time. The lighting is phenomenal. Very happy with the service. I only needed is for short term, but I would so use it again.

Catherine H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIGI M.  |  First Impressions 
Rating:
4.0

Friendly and helpful staff. Thank you for the great service. Sincerely, Christine 😃

Christine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cleo g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trina C.  |  Overall Experience 
Rating:
5.0

Fast and friendly service..

Linda F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vicky T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahtieu G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Courtney R.  |  Overall Experience 
Rating:
5.0

The guy that was working at the Mapleton Uhaul, Moncton NB on Monday May 18 was awesome!

Angela M.  |  Overall Experience 
Rating:
5.0

Excellent staff. Very friendly and efficient. Congratulations on finding and keeping such a strong team.

jacob d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  Overall Experience 
Rating:
5.0

Great experience

Joseph G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

graham l.  |  Overall Experience 
Rating:
2.0

Never again will I use uhaul.

Delang Joseph H.  |  Overall Experience 
Rating:
5.0

The staff were always polite, helpful and friendly. I received 'good customer discount' of 20% off, which was very helpful, as I had storage for 8 months. Also nice to have the boxes and tape there to purchase.

susan r.  |  Overall Experience 
Rating:
5.0

The facility was spotless and the staff exceptional. Best storage facility we have ever seen. Well done!

steve f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alain M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andy L.  |  First Impressions 
Rating:
5.0

Excellent service in spite of Covid-19.

Carol B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

graham l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale A D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry L.  |  First Impressions 
Rating:
5.0

EXCELLENT, covered all my needs, the staff did a excellent job . Thanks again, Kevin

Kevin C.  |  Overall Experience 
Rating:
5.0

Even during this trying time of Covid 19, the service was excellent and my husband and I both felt safe in and on the premises. We are seniors and are in a situation of no family physical support at this time so being able to still make our necessary move is critical to us.

Marlene M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Terry S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andree L B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

helene f.  |  Overall Experience 
Rating:
5.0

Very impressed with facility and courteous staff

steve f.  |  First Impressions 
Rating:
5.0

Very pleased with staff and the equipment and the storage area. Don't close, don't know what we would do without you.

Nora M.  |  First Impressions 
Rating:
5.0

Corey was the manager at this location. Honestly one of the nicest guys ever. I own a company and I realize how hard it can be to find good staff that truly care. Corey was so pleasant, knowledgeable and informative. I plan on being a customer for a long time!

BEN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mathieu h.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful

steven s.  |  Overall Experience 
Rating:
5.0

Excellent:-)

Paul B.  |  Overall Experience 
Rating:
5.0

Very good storage place. Felt very safe to go by myself.

Venessa P.  |  Overall Experience 
Rating:
5.0

Great service

luis r.  |  First Impressions 
Rating:
5.0

Awesome customer service. Friendly and professional

Mathieu h.  |  First Impressions 
Rating:
4.0

Location and service was good. The only issue I had was when there was updates (ex. alarms were activated. They weren’t when I first started renting) there was no notification to the customer.

Julia S.  |  Overall Experience 
Rating:
5.0

I was surprised with how excellently run the operation was.

Steven M.  |  Overall Experience 
Rating:
5.0

Corey manages this location awesomely. Easy to deal with and friendly. The staff are also wicked. We enjoyed and felt safe storing our belongings at this location. ♥️ The warehouse is immaculate.

Jane M.  |  Overall Experience 
Rating:
5.0

Very courteous staff.

Mark F.  |  First Impressions 
Rating:
5.0

Cory the manager went above and beyond for me and my boyfriend. We would highly recommend this location

jennica b.  |  First Impressions 
Rating:
5.0

THIS WAS MY FIRST EXPERIENCE WITH UHAUL AND I THE CUSTOMER SERVICE PROVIDED WAS EXCELLENT.

Donald Y L.  |  First Impressions 
Rating:
4.0

You have a female employee is very dedicated and especially knowledgeable. Encouraging her towards higher ambitions in the company would something to consider

Luigi B.  |  Overall Experience 
Rating:
5.0

I’ve already left a review

aleisha m.  |  First Impressions 
Rating:
5.0

Excellent 5☆ is not enough, super nice staff from the girl on the counter who checked me out to the maintenance manager who gave me a hand with my fridge. U-haul should be very proud of this location.

GEOFFREY R.  |  Overall Experience 
Rating:
5.0

After a 10 day trek cross country, U-Haul Mapleton found sufficient storage for our belongings. I accessed the units multiple times in 4 months and any issue was promptly resolved. Great service!!!

hugo d.  |  Overall Experience 
Rating:
5.0

Everyone at this facility was very professional. I want to especially mention Cory, Larry, Tyler, Emily, Tim and Maya. They all helped us and really went above and beyond.

Shani C.  |  Overall Experience 
Rating:
5.0

Appreciate the service. Wonderful.

susan m.  |  Overall Experience 
Rating:
5.0

I have been dealing with Cory at the Mountain Road

Paul D.  |  Overall Experience 
Rating:
4.0

Friendly staff, carts were readily available to use, easy access for vehicles to unload and load

Kevin G.  |  Overall Experience 
Rating:
5.0

Very good service and friendly staff.

Charles A.  |  First Impressions 
Rating:
5.0

Friendly helpful team

Steven M.  |  First Impressions 
Rating:
3.0

It took 3 tries to get me and my storage locker correctly set up in the system. Being told twice that "According to our records that locker is vacant" was very stressful!

Lisa Dawn H.  |  Overall Experience 
Rating:
5.0

Very good service and very helpful.

John W.  |  First Impressions 
Rating:
5.0

Couteous and Friendly Sevice. Will recommend with no worries!

John W.  |  First Impressions 
Rating:
5.0

The service and advice given by the experienced staff made any concerns with our move go away. The storage was excellent and available moving equipment really helpful.

Barry B.  |  Overall Experience 
Rating:
5.0

The Staff was friendly and professional. They made sure that we got what and when we needed it. When you have to move, it's not pleasant at all but we look forward to coming to your location Thanks.

Lawrence W.  |  First Impressions 
Rating:
5.0

I can't begin to thank you for the great service I was given yesterday, certainly an OMG experience. Very professional, polite, and kind. Thank you so very much for your kindness and professionalism.

Catherine R.  |  First Impressions 
Rating:
5.0

The best service in the Industry.

Delang Joseph H.  |  First Impressions 
Rating:
5.0

At this time I couldn't be more satisfied with the service I have received

Dave C.  |  First Impressions 
Rating:
5.0

great service

François d.  |  Overall Experience 
Rating:
5.0

Everyone is always friendly and helpful

susan a.  |  Overall Experience 
Rating:
4.0

Great service

Terry M.  |  First Impressions 
Rating:
5.0

My experience was made joyful one, thanks to your employee Tim. He was always available and willing to assist me when I needed help. Desimil Chalmessin

Desimil C.  |  Overall Experience 
Rating:
5.0

I was very satisfied with all of the staff. Very good management and friendly. I have never had an excellent customer service that way before. They are very helpful and thank you to all of your staff.

carole c.  |  Overall Experience 
Rating:
5.0

I don’t have nothing more to say, every comments good is in your questions ,

Brigitte R.  |  Overall Experience 
Rating:
5.0

So convenient, everything I needed when I needed it! Much appreciated

Meranda S.  |  Overall Experience 
Rating:
5.0

Services was great

carole c.  |  First Impressions 
Rating:
5.0

I was very impressed with the service we received as soon as we walked in the doors.

Betsy B.  |  First Impressions 
Rating:
5.0

Very friendly and helpful!

Rachel C.  |  First Impressions 
Rating:
5.0

Staff was very helpful and polite.

Anna G.  |  First Impressions 
Rating:
5.0

Thank Uhaul.

RODELYN B.  |  Overall Experience 
Rating:
4.0

The facility was great and the manager was kind. However, the other employees did not inform us of important operation details which led to certain frustrations (2 access key pads, etc.)

Josiane G.  |  Overall Experience 
Rating:
5.0

This was my first time renting a storage unit and I was impressed with the facility. The staff was very helpful. I wouldn’t hesitate to recommend or use again in the future.

Aline B.  |  Overall Experience 
Rating:
5.0

We had the best customer service experience with the general manager of the location. He went out of his way to make our move - and even helped us carry our huge couch! He is a huge asset to your org!

kevin j.  |  First Impressions 
Rating:
4.0

The staff was very friendly and helpful

trevor r.  |  Overall Experience 
Rating:
5.0

Storage units are so well lit, easily accessible, lots of carts to help with moving. Staff is great. Thank you so much for making a stressful move a little better.

teresa w.  |  Overall Experience 
Rating:
5.0

Thanks great help

Terry M.  |  First Impressions 
Rating:
5.0

Thanks!

rochelle j.  |  Overall Experience 
Rating:
5.0

As a deaf single woman I usually have little to ko help. But UHaul made my moving experience a Breeze. I recommend it to anyone.

MELISSA A.  |  Overall Experience 
Rating:
5.0

We came from out of province and purchased some items for our soon to be new home. Looked at other nearby storage but chose this facility because of cleanliness and price. Would definitely use again.

jeffrey e.  |  Overall Experience 
Rating:
3.0

I found the staff in general to be polite and very helpful.

Marilyn S.  |  Overall Experience 
Rating:
5.0

The customer service was amazing. Very friendly and helpful staff.

tracy g.  |  First Impressions 
Rating:
5.0

24 hour access to storage unit was great being a shift worker! Great having wheeled carts available for use. Staff always very helpful. Very clean . I was very impressed and I highly recommend it!

Kathy D.  |  Overall Experience 
Rating:
5.0

The online booking was extremely useful and takes a lot of stress out anyone's moving experience. The a actual booking in and completion of storage requirements is just as seamless.

Barry B.  |  First Impressions 
Rating:
5.0

My recent experience with this U-Haul was exceptional. From the storage locker to my truck rental, everything went extremely well. Thanks again!!!

Shawn M.  |  Overall Experience 
Rating:
5.0

Very clean, secure. Great customer service. Highly recommend

lloyd s.  |  First Impressions 
Rating:
5.0

Well looked after, friendly staff each visit...

JP M.  |  Overall Experience 
Rating:
5.0

Service was very quick and Accurate.

Shawn A.  |  First Impressions 
Rating:
5.0

Second time using your storage area, and multi rentals of vans. Excellent staff. Works great. I will and have recommended this location.

greg l.  |  First Impressions 
Rating:
5.0

Great service 👍

Steve B.  |  First Impressions 
Rating:
5.0

U box pick up driver was so kind. He called me when he load off the u box. I fully recommend this location.

Min J.  |  Overall Experience 
Rating:
5.0

The staff is amazing and always ready to help . Very professionally run business

Elouise S.  |  First Impressions 
Rating:
5.0

I had a great experience I changed locations for the delivery of my Ubox, and it happened with a call from the original location which corrected quickly.

Shain C.  |  Overall Experience 
Rating:
5.0

They have been a great help to me in my time of need. They went above and beyond. A Special Kudos to Corey Woods!! Rene' Kingston

rene k.  |  Overall Experience 
Rating:
5.0

Love the 24hr access.

GUY B.  |  Overall Experience 
Rating:
5.0

Nice clean facility. Indoor climate storage is a nice touch. Would definitely recommend.

jeffrey e.  |  First Impressions 
Rating:
5.0

It was very busy the day I went in and the staff remained helpful and friendly despite many demands on each of them . My UBox experience was great

Ellie S.  |  Overall Experience 
Rating:
5.0

The gentleman who checked me in and showed me my unit was very thorough, friendly, and knowledgeable.

Carol S.  |  First Impressions 
Rating:
5.0

You have a very efficient staff and were very helpful with your services I would definitely refer your services to others thank you for everything

George H.  |  First Impressions 
Rating:
5.0

Been a long time supporter of U-Haul. Proud of new location. Friendly knowledgeable staff, VERY clean building, extremely reasonable prices.

michael t.  |  First Impressions 
Rating:
4.0

The 24 hr access is very convienent.

TINA T.  |  Overall Experience 
Rating:
4.0

Very clean amd secure

Joey P.  |  First Impressions 
Rating:
4.0

Great place, friendly staff. I don't like that we were under the impression we'd have 24 hour access to the storage unit. The 7pm closing time has been an inconvenience. Clean facility. Thank you

raymond p.  |  Overall Experience 
Rating:
5.0

Tyler was very professional and did a great job in helping me. Everything went very well.

Gerard C.  |  First Impressions 
Rating:
3.0

it is much better than what it was last year.

helen l.  |  First Impressions 
Rating:
5.0

the staff were always extremely helpful and went out of their way in all siituations. I would use u haul again in a heart beat. Thank you for making our move a very pleasant one

Chris W.  |  Overall Experience 
Rating:
2.0

I was charged for a storage unit i never wanted . Had to call three seperate times to try and get a refund . I spoke with a employee named AJ and as far as she was concerned her only is to make reserv

MAtt L.  |  Overall Experience 
Rating:
4.0

excellent system

Daniel L.  |  Overall Experience 
Rating:
4.0

Cory has called several times and was understanding when I couldn’t make it to Moncton to retrieve my goods I had in two pods. When we finally went they had a wonderful space for us to unload and load

Betty Z.  |  Overall Experience 
Rating:
4.0

I have rented a truck for my last two moves and picked it up at the Sackville location, the staff have always been very friendly and helpful. This last time I needed storage in Moncton and was so impr

pam n.  |  First Impressions 
Rating:
5.0

Everything was good.

Hyukpyo H.  |  Overall Experience 
Rating:
3.0

Need access to loading/unloading door

François d.  |  First Impressions 
Rating:
5.0

Excellent

Kathy M.  |  First Impressions 
Rating:
5.0

I have always been pleased with u haul but this branch is excellent !

DAVE L.  |  Overall Experience 
Rating:
3.0

U need to shovel the snow where we come out to load our cars and trucks at the curb other then that everything else was good ty

Paul L.  |  Overall Experience 
Rating:
5.0

I am a frequent flyer at U-Haul and have always been pleased with the service here. This is my first for the new locationcall ; what an excellent self storage warehouse.The service is great as well.

DAVE L.  |  First Impressions 
Rating:
5.0

Experience was amazing. The type to actually work with you and give ya a hand (literally, the owner came over and helped us unload the last of our things into the storage). Beyond happy ! Great servic

Shyla R.  |  First Impressions 
Rating:
5.0

Excellent service

fabiola b.  |  Overall Experience 
Rating:
5.0

Very good experience. It was helpfull and efficient

alfred c.  |  Overall Experience 
Rating:
1.0

I had nothing but issues with myacess code had to contact customer service who was very unknowlegable unprofessìonal and the manager had many issues issuing me a VIP certificate.

elizabeth k.  |  Overall Experience 
Rating:
5.0

Great customer service and very helpful.

TINA T.  |  Reservation 
Rating:
5.0

Great facility and wonderful staff. Very accommodating.

Julia E.  |  Overall Experience 
Rating:
5.0

It’s nice and clean

Paul L.  |  Reservation 
Rating:
5.0

Dwayne and Cory did a great job, providing my family and I with speedy service! Randy(I believe) delivered the same day my uboxes arrived at this location! I was beyond happy with their help!!!

Alaina B.  |  Overall Experience 
Rating:
4.0

Overall, I was quite satisfied with all aspects of our unit rental with U-Haul.

Denise M.  |  Overall Experience 
Rating:
4.0

We experienced damage to some of our belongings from what appeared to be a leak in the pipes above; facility would benefit from additional staff and fees should be pro-rated.

jennifer m.  |  Overall Experience 
Rating:
5.0

All good, very accommodating.

Wayne V.  |  Overall Experience 
Rating:
4.0

The pricing is quite high. It is convenient - but if I needed storage for more than a couple of months, I would go elsewhere to save the money.

Cheryl B.  |  Overall Experience 
Rating:
4.0

Above average service.

ARNAUD D.  |  Overall Experience 
Rating:
4.0

Was early client after opening a new store, so there were a few glitches. The employee sold me a UHaul lock then couple months later Uhaul double locks my locker to say I have wrong lock.

Randy C.  |  Overall Experience 
Rating:
5.0

everyone was very friendly efficient and helpful would definately recommend this to friends

andrea r.  |  Overall Experience 
Rating:
5.0

I have recommended U-haul to all my new friends who are also moving. U-haul eased my moving experience because I had time to move my items in at a more tolerable pace.

KARLENE C.  |  Overall Experience 
Rating:
1.0

They did not deliver my uboxes to the original destination.and they overcharged me for storing them for an extra month despite them being emptied before my 30 days included within the rental contract

Martine M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top