Customer Reviews for U-Haul Moving & Storage at Mapleton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Mapleton

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Leigh S. on

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John F. on

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Roger P C. on

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Very good service will continue to use you

Danielle M. on

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Roger H. on

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Andrew Manning T. on

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Nothing I could see for our experience. It was easy, staff was friendly and it was quick and easy

Lisa Dawn H. on

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It took 3 tries to get me and my storage locker correctly set up in the system. Being told twice that "According to our records that locker is vacant" was very stressful!

John W. on

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Very good service and very helpful.

Roxanne R. on

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pierre M. on

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Kevin W. on

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Not sure why I preregister online as I have to give the same information when I arrive at the store.

Jeff S. on

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As a relocation company ( Smart Movers Atlantic ) that covers all Eastern Canada ( Ontario , Quebec and the Maritimes ) and the mid to North East Atlantic seaboard of U.S.A. U-haul has helped us out of many a pickle when customers shipments ended up being much larger than what they had initially intended to move and relocate .

Aled B. on

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Garth L. on

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Lisa H. on

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We were asked to check for nicks, dents, and scratches before we left the parking lot - which we did and everything was fine we thought. Then after filling the truck with antiques and personal household items we couldn’t lock the truck and had to back it up to the deck to ensure no one got into the truck because the lock had been cut. When we returned the truck, we were told by the customer service rep they knew the lock had been cut? It should have been replaced before renting a truck for 48 hours - which would most likely include an overnight with a filled truck.

Philippe M. on

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gerard D. on

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Awsome service and very pleased...Tk you .

Michael Alexande D. on

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I used a cargo van for 3 hours and then once returned, was charged a $25 cleaning charge. I was told all vehicles must be cleaned before returning. This was not mentioned in the process of picking up the vehicle. I travelled 38km and paid $19 in fuel. I would appreciate a manager to contact me.

Natalie D. on

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Emily and other staff at the mountain rd location went above and beyond to make things right when a reservation got screwed up at another location , on top went thru a difficult and stressful move and Emily was fantastic with all her help to make things a little less stressful , definitely will keep going there ,

jean P. on

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Great service. Thanks again.

Michael M. on

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Reid L. on

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I reserved a U haul truck a month before our move. The truck was to be picked up at 10 am and when We never heard anything about 2 days before our move they did not honor that time. It had changed to 5 PM the next day in a different location.After a stressful few days I finally found a truck after making many calls. The truck had to be picked up in Moncton, 3 hours from me at 8am and had to be returned the next morning at 8am. We were moving from Northern NB to Moncton so therefore I had to find someone from Moncton to pick up the truck.After rushing to get back to Moncton we finally had the truck back that night. I hope that this complaint will be looked into and serve the people with better service. I would not want another to go through what I did.In closing I thank you for the time for me go tell about my experience. If you need to contact me by phone at 506-830-3178 or by email at prussell1949@hotmail.com

John W. on

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Couteous and Friendly Sevice. Will recommend with no worries!

Chris S. on

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Lisa T. on

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Karen B. on

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Michael J. on

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The staff are very friendly and helpful. Amazing customer service. The check in and check out is fast and smooth. U-Haul has a great online system, certainly one of the best I have used.

Bruce W. on

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Barry B. on

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The service and advice given by the experienced staff made any concerns with our move go away. The storage was excellent and available moving equipment really helpful.

Lawrence W. on

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The Staff was friendly and professional. They made sure that we got what and when we needed it. When you have to move, it's not pleasant at all but we look forward to coming to your location Thanks.

michael E. on

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The location was good but your head office is terrible, I booked a 26' truck 3 weeks out and the day before my move my appointment was changed - totally unacceptable because I had hired people to help me move and I had to be out of my old location that afternoon- I ended up with the smallest truck and had to use many trips - Quite unhappy

Nicholas David W. on

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Paula Marie G. on

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mike G. on

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Catherine R. on

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I can't begin to thank you for the great service I was given yesterday, certainly an OMG experience. Very professional, polite, and kind. Thank you so very much for your kindness and professionalism.

Delang Joseph H. on

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The best service in the Industry.

Lawrence C. on

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Quick, efficient, courteous service. Thank you.

Leonard F. on

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Not a thing. They are always customer satisfaction oriented. Best U-haul location I have ever dealt with A lot of dealers could take lessons from this location.

William Anthony H. on

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Well-run, helpful and friendly service. Best U-Haul experience so far. Thank you.

Deanna Lynn L. on

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Clarence L. on

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William D. on

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Wayne L. on

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Dave C. on

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At this time I couldn't be more satisfied with the service I have received

François d. on

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great service

susan a. on

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Everyone is always friendly and helpful

Terry M. on

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Great service

Desimil C. on

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My experience was made joyful one, thanks to your employee Tim. He was always available and willing to assist me when I needed help. Desimil Chalmessin

carole c. on

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I was very satisfied with all of the staff. Very good management and friendly. I have never had an excellent customer service that way before. They are very helpful and thank you to all of your staff.

Brigitte R. on

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I don’t have nothing more to say, every comments good is in your questions ,

Meranda S. on

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So convenient, everything I needed when I needed it! Much appreciated

carole c. on

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Services was great

Kelly B. on

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I was very impressed with the service we received as soon as we walked in the doors.

Rachel C. on

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Very friendly and helpful!

Anna G. on

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Staff was very helpful and polite.

RODELYN B. on

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Thank Uhaul.

Josiane G. on

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The facility was great and the manager was kind. However, the other employees did not inform us of important operation details which led to certain frustrations (2 access key pads, etc.)

Aline B. on

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This was my first time renting a storage unit and I was impressed with the facility. The staff was very helpful. I wouldn’t hesitate to recommend or use again in the future.

kevin j. on

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We had the best customer service experience with the general manager of the location. He went out of his way to make our move - and even helped us carry our huge couch! He is a huge asset to your org!

trevor r. on

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The staff was very friendly and helpful

teresa w. on

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Storage units are so well lit, easily accessible, lots of carts to help with moving. Staff is great. Thank you so much for making a stressful move a little better.

Terry M. on

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Thanks great help

rochelle j. on

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Thanks!

MELISSA A. on

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As a deaf single woman I usually have little to ko help. But UHaul made my moving experience a Breeze. I recommend it to anyone.

jeffrey e. on

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We came from out of province and purchased some items for our soon to be new home. Looked at other nearby storage but chose this facility because of cleanliness and price. Would definitely use again.

Marilyn S. on

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I found the staff in general to be polite and very helpful.

tracy g. on

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The customer service was amazing. Very friendly and helpful staff.

Kathy D. on

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24 hour access to storage unit was great being a shift worker! Great having wheeled carts available for use. Staff always very helpful. Very clean . I was very impressed and I highly recommend it!

Barry B. on

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The online booking was extremely useful and takes a lot of stress out anyone's moving experience. The a actual booking in and completion of storage requirements is just as seamless.

Shawn M. on

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My recent experience with this U-Haul was exceptional. From the storage locker to my truck rental, everything went extremely well. Thanks again!!!

lloyd s. on

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Very clean, secure. Great customer service. Highly recommend

JP M. on

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Well looked after, friendly staff each visit...

Shawn A. on

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Service was very quick and Accurate.

greg l. on

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Second time using your storage area, and multi rentals of vans. Excellent staff. Works great. I will and have recommended this location.

Steve B. on

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Great service 👍

Min J. on

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U box pick up driver was so kind. He called me when he load off the u box. I fully recommend this location.

Elouise S. on

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The staff is amazing and always ready to help . Very professionally run business

Shain C. on

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I had a great experience I changed locations for the delivery of my Ubox, and it happened with a call from the original location which corrected quickly.

rene k. on

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They have been a great help to me in my time of need. They went above and beyond. A Special Kudos to Corey Woods!! Rene' Kingston

GUY B. on

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Love the 24hr access.

jeffrey e. on

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Nice clean facility. Indoor climate storage is a nice touch. Would definitely recommend.

Ellie S. on

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It was very busy the day I went in and the staff remained helpful and friendly despite many demands on each of them . My UBox experience was great

Carol S. on

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The gentleman who checked me in and showed me my unit was very thorough, friendly, and knowledgeable.

George H. on

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You have a very efficient staff and were very helpful with your services I would definitely refer your services to others thank you for everything

michael t. on

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Been a long time supporter of U-Haul. Proud of new location. Friendly knowledgeable staff, VERY clean building, extremely reasonable prices.

TINA T. on

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The 24 hr access is very convienent.

Joey P. on

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Very clean amd secure

raymond p. on

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Great place, friendly staff. I don't like that we were under the impression we'd have 24 hour access to the storage unit. The 7pm closing time has been an inconvenience. Clean facility. Thank you

Gerard C. on

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Tyler was very professional and did a great job in helping me. Everything went very well.

helen l. on

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it is much better than what it was last year.

Chris W. on

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the staff were always extremely helpful and went out of their way in all siituations. I would use u haul again in a heart beat. Thank you for making our move a very pleasant one

MAtt L. on

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I was charged for a storage unit i never wanted . Had to call three seperate times to try and get a refund . I spoke with a employee named AJ and as far as she was concerned her only is to make reserv

Daniel L. on

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excellent system

Betty Z. on

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Cory has called several times and was understanding when I couldn’t make it to Moncton to retrieve my goods I had in two pods. When we finally went they had a wonderful space for us to unload and load

pam n. on

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I have rented a truck for my last two moves and picked it up at the Sackville location, the staff have always been very friendly and helpful. This last time I needed storage in Moncton and was so impr

Hyukpyo H. on

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Everything was good.

François d. on

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Need access to loading/unloading door

Kathy M. on

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Excellent

DAVE L. on

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I have always been pleased with u haul but this branch is excellent !

Paul L. on

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U need to shovel the snow where we come out to load our cars and trucks at the curb other then that everything else was good ty

DAVE L. on

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I am a frequent flyer at U-Haul and have always been pleased with the service here. This is my first for the new locationcall ; what an excellent self storage warehouse.The service is great as well.

Shyla R. on

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Experience was amazing. The type to actually work with you and give ya a hand (literally, the owner came over and helped us unload the last of our things into the storage). Beyond happy ! Great servic

fabiola b. on

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Excellent service

alfred c. on

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Very good experience. It was helpfull and efficient

elizabeth k. on

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I had nothing but issues with myacess code had to contact customer service who was very unknowlegable unprofessìonal and the manager had many issues issuing me a VIP certificate.

TINA T. on

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Great customer service and very helpful.

Julia E. on

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Great facility and wonderful staff. Very accommodating.

Paul L. on

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It’s nice and clean

Alaina B. on

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Dwayne and Cory did a great job, providing my family and I with speedy service! Randy(I believe) delivered the same day my uboxes arrived at this location! I was beyond happy with their help!!!

Denise M. on

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Overall, I was quite satisfied with all aspects of our unit rental with U-Haul.

jennifer m. on

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We experienced damage to some of our belongings from what appeared to be a leak in the pipes above; facility would benefit from additional staff and fees should be pro-rated.

Wayne V. on

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All good, very accommodating.

Cheryl B. on

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The pricing is quite high. It is convenient - but if I needed storage for more than a couple of months, I would go elsewhere to save the money.

ARNAUD D. on

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Above average service.

Randy C. on

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Was early client after opening a new store, so there were a few glitches. The employee sold me a UHaul lock then couple months later Uhaul double locks my locker to say I have wrong lock.

Lauren B. on

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Using your moving and storage facilities made my move an absolute nightmare, I will never use this company again.

andrea r. on

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everyone was very friendly efficient and helpful would definately recommend this to friends

KARLENE C. on

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I have recommended U-haul to all my new friends who are also moving. U-haul eased my moving experience because I had time to move my items in at a more tolerable pace.

Martine M. on

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They did not deliver my uboxes to the original destination.and they overcharged me for storing them for an extra month despite them being emptied before my 30 days included within the rental contract

John L. on

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Cory and Dwayne were more than helpful. Couldn't ask for a more helpful staff.

Charlie C. on

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Very clean and friendly staff.

audrey c. on

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Super friendly guy at reception. Was helpful, smiling and provided quick service.

Derek W. on

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Charged for full moth of rent on rental unit when I only used it for one week. Rented three uhaul trucks and two trailers,Still they would not refund three weeks rental fees. Very disappointing.

Debbie D. on

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My move was a great experience thanks to uhaul. Your staff were great! I would definitely use you again.

Chris H. on

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Convenient location

DAVID C. on

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Good service. I have issues with U-box which I will raise with them. Thank you.

ashley m. on

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Very great service. Friendly staff.

Jeremy M. on

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Would recommend this facility to anyone. Great staff, great storage and a great experience. Nothing but good to say about Dwayne and his staff.

Jeremy M. on

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Some the best customer service I have had anywhere.

rene k. on

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From the moment I returned a 17 ft truck to Moncton (Mapleton Ave & Mountain rd) to 3 weeks later...when I removed my articles from this storage location and Truck...I HAD NOTHING but trouble. Charges

Monique G. on

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II have nothing but good things to say, the entire first experience showed me how well maintained and organized and super friendly they are. Way to go guys,thank you for the great service with a smile

jeanne g. on

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I would definitely recommend uhaul to friends