Customer Reviews for U-Haul Moving & Storage at Mapleton

2629 reviews

1106 Mountain Rd   Moncton, NB E1C2T3

(506) 853-7641

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(506) 853-7641

1106 Mountain Rd
Moncton, NB E1C2T3

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Yasser S. 
Rating:
4.0

Customer did not leave a comment.

MARIE LISA M. 
Rating:
2.0

Be committed to your promises, When I book a dolly a month ago, and I called to confitm TWICE, I expect to get it on the day booked not less. The emplyees at that location looks carless.

AHMED MOHAMED AB A. 
Rating:
5.0

Customer did not leave a comment.

susan a.  |  Overall Experience 
Rating:
5.0

Thank you so much for all your help . We were having a hard time with our move but you made things very easy !

donna L. 
Rating:
3.0

Customer did not leave a comment.

Gillian Q. 
Rating:
4.0

The mobile pick up was difficult at times. Ex. I could only add 3 photos when I was reporting on the condition of the truck. Also the lock was impossible to open(to get the key) an employee ended up coming to help.

Kevin G. 
Rating:
2.0

Homeless people hanging around the facility and also going in but the storage rooms.

CODY LEE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARC GABRIEL V. 
Rating:
4.0

My visit to Uhaul went great, my only complaint is I wish I would have been better directed to the truck I was renting. The gentlemen told me it was parked at the end of the lot and I wasn't able to find it quickly in the pouring rain. Ford key, I was trying all the ford trucks until one of the lady's working come out and help... ended up getting soaked. She was the same lady that was in the aproned bay when I returned the truck, great customers service! Young lady, long hair, wearing a hat. I always get pretty awesome service though at your Mtn Rd location and I'm really happy with the bigger location!!!!

Drew Kenneth Edw L. 
Rating:
5.0

Amazing customer service!

FRASER KEMPTON R. 
Rating:
3.0

Customer did not leave a comment.

DONALD W J. 
Rating:
3.0

Customer did not leave a comment.

RICHARD L.  |  Overall Experience 
Rating:
1.0

Online checkin process was long and convoluted. Truck was not parked where it was indicated on the map. And then, at the end, I had to go inside anyway, to get the key, where I had to wait in line. Not waiting in line, inside, was the appeal of the self checkin. On top of that, the location gave away the truck I had checked in to, to the person directly in front of me in line, even though I had completed the entire checkin process already. So I had to be assigned a new truck. Which meant I spent 15 mins in the parking lot, running around, looking for a truck that was not parked where it was supposed to be, and following the directions on my phone, only to go in and find out that time had been completely wasted. What a ridiculous process. I'm sure I looked like a fool to anyone watching. Thanks, Uhaul.

Keith O. 
Rating:
5.0

Customer did not leave a comment.

chantelle o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean Marc D. 
Rating:
5.0

If you offer free storage space for one month, please offer space that can accommodate a full 26 foot truck filled with household articles. A 10' x 10' storage space just isn't enough. 10' x 25' would have been better. Thanks

Dean P. 
Rating:
5.0

Customer did not leave a comment.

Luc C. 
Rating:
1.0

My invoice was completely wrong and I feel I was over charged. My estimate when I picked up the van was $143.75. Based on 325 km. When I brought the van back on time, I was charged 201.94. Which included a $20.00 charge for after hours service. I called and the person who answered the phone couldn't even bring up my invoice. Gave me to another person who found it agreed I was over charged and said the ass't manager will call me at 11. At 2:30 I called back as I did not receive the call back as I was told I would. I was refunded the $20.00 after hours charge and 15.00 dollars because of the bad service. My new total 176.94. Still way over the estimate I was qouted based on 325 km and I used less 303. How can my bill be higher if I used less km then in the quote??? I was ripped off.

SHAWN ROLAND S. 
Rating:
4.0

Customer did not leave a comment.

Dean P.  |  First Impressions 
Rating:
5.0

When at pick up, I told the person at the counter that I will be paying in cash, and not to charge my credit card, when I got to return the truck, they had already charge my credit cards, they had to reverse that charge so I could pay in cash.

NORMAND H. 
Rating:
5.0

Customer did not leave a comment.

Maurice B. 
Rating:
5.0

Truck was clean and ran well. Staff were pleasant and very efficient when I returned the truck. I was checked out electronically in the parking lot.

Ryan Andrew D. 
Rating:
4.0

The first trailer I hooked on did not have functional lights. The attendant tested my truck lights and found no power. I went home, hooked on my trailer and tried it, all lights worked. Went back to uhaul and hooked up the trailer and still nothing. They gave me another trailer which worked fine.

Dom B. 
Rating:
5.0

Customer did not leave a comment.

Yvonne R.  |  Overall Experience 
Rating:
5.0

Great service with a friendly attitude!

Bruce G. 
Rating:
5.0

Nice service

HUGO G. 
Rating:
4.0

Customer did not leave a comment.

LARRY R. 
Rating:
4.0

Customer did not leave a comment.

Jehan Dawn M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA JOY D. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Kendal M. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK M. 
Rating:
4.0

The store and staff were good. The equipment was substandard and broken and not the quality I've come to expect from uhaul.

MARK LAWRENCE R. 
Rating:
5.0

Customer did not leave a comment.

Keith G.  |  Overall Experience 
Rating:
4.0

This location has capable, professional staff and excellent equipment inventory.

CALVIN DUKE M. 
Rating:
5.0

Customer did not leave a comment.

MICHELE C.  |  First Impressions 
Rating:
5.0

Nothing really. Very friendly and helpful staff

GORDON M G. 
Rating:
5.0

Very good counter service. made the whole process simple and straight forward.

ROBERT M B. 
Rating:
3.0

Customer did not leave a comment.

GAETAN T. 
Rating:
5.0

.

ROBERT JOSEPH L. 
Rating:
5.0

Everything, as usual went with out a hitch. Not the trailer I rented tho!

ROGER WILLIAM A. 
Rating:
2.0

I had reserved for one 10x15 storage, well a month in advance. I was informed that this was going to be good. The saturday morning I got there to store, my belongings there was only 5x10. I had to take four and pay much more. On monday, I go back to talk to the supervisor, an employee took my phone number and he would call me back. Next day , still no call from manager.

DENIS R.  |  First Impressions 
Rating:
4.0

Good availability of equipment at this large location. UHaul is my go to service for short-term truck rentals.

CALVIN DUKE M. 
Rating:
5.0

The employee help us to install the trailer he was Very knowledgeable and polite it not every day we have to rent a trailers so we really appreciated his service. Alain Normand Vice President Plaza Chevrolet Buick GMC

Alain N. 
Rating:
5.0

Customer did not leave a comment.

sophia M. 
Rating:
4.0

Customer did not leave a comment.

ANDRII S. 
Rating:
1.0

Your staff should inspect equipment and have better assistance service. Don t ask if your costumers need anything when waiting for repairs if your not going to address it

Annick Therese L. 
Rating:
5.0

Customer did not leave a comment.

Serhii D. 
Rating:
5.0

Customer did not leave a comment.

JOEL AMBROSE A. 
Rating:
5.0

Drop off was very easy and very convenient. I was approached by representative with 5 minutes of parking vehicle.

MICHEL L. 
Rating:
5.0

Customer did not leave a comment.

Bernard and L. 
Rating:
5.0

Thanks

SARA A. 
Rating:
5.0

Customer did not leave a comment.

Ivans A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan John B. 
Rating:
1.0

I was charged more $15 & $30 more on top of the pre authorized amount and u haul sent me a confirmation 3 days ahead of my reservation for a 26' truck has been updated without my approval to a 17' truck. I had to drive to the location and argue for 30 mins when I could have been packing my stuff for the move.

GAURAV N. 
Rating:
5.0

Corey the manager was excellent. could not get the storage we reserve so he gave us three 5x5 plus free month. the two cashier were awesome.

Gemma L.  |  First Impressions 
Rating:
3.0

The company I work for booked a locker - with credit card payment. I went to access the locker and no one could find the booking - the reference number was not found - even though I had email confirmation. Luckily there was another 10x10 locker so I booked it myself. While I was there - waiting in line to be served - there were at least 4 other people who were trying to get trucks - they booked on line and had confirmation - but their trucks were no longer available. One lady was moving to BC / had to load up her house that day. She was in tears! Everything seemed soooooo disorganized - booking were lost - not available - it was chaos!!!! The staff were calm and good but it was crazy with people screaming and unhappy. You need to look at your system to tighten up inventory and demand. So people don’t arrive expecting what they booked and have to leave with nothing.

Shirley S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES J G. 
Rating:
5.0

Customer did not leave a comment.

TYSON GARY R. 
Rating:
5.0

I believe I was overcharged. My understanding it was $19.95 a day to rent a half ton. We had it less than 4 hrs and was charged. $109. Not very happy about that!!

LINDA BETH C. 
Rating:
5.0

Good company. Price are good and we had excellent services.

Rolland C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy Lynn F. 
Rating:
5.0

Customer did not leave a comment.

Jeff M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

J ROLLAND GERARD C. 
Rating:
5.0

I dropped off the trailer after hours, never interacted with anyone, or entered the building.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

HANK S. 
Rating:
5.0

Customer did not leave a comment.

Michael Paul B. 
Rating:
5.0

Customer did not leave a comment.

Sonya M. 
Rating:
5.0

Customer did not leave a comment.

JAMES J G. 
Rating:
5.0

Customer did not leave a comment.

Glen Adrian M. 
Rating:
5.0

Clean the glass on the vehicles and maybe check interior for food crums 🤔

carmelle A. 
Rating:
3.0

Location parking lot isn't level and fuel gauge reading were off a bit Location should not be saying (for example) half a tank when it's a bit under. So when next person rents they are paying for gas previous person should have paid for

brian H. 
Rating:
5.0

Customer did not leave a comment.

ALAN SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

athena M. 
Rating:
5.0

Customer did not leave a comment.

MARK LAURIE L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE ANN L. 
Rating:
5.0

Customer did not leave a comment.

Pierre L. 
Rating:
5.0

Always a pleasure to deal as a customer. As a past employee with the company service us key to having repeat business Thanks aga

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
4.0

Great customer service and easy pickup and drop off!

STACY LEWIS S. 
Rating:
4.0

Great experience 😁

david T. 
Rating:
5.0

Customer did not leave a comment.

William John M. 
Rating:
3.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Both Customer Service were EXCELLENT ! Friendly Professional Knowledgeable Thank you 😊

JOSEPH CLAUDE B. 
Rating:
5.0

Very helpful staff. Always

Keith G.  |  Overall Experience 
Rating:
5.0

Staff were very friendly and helpful. Storage area was very clean too.

Martin t.  |  Overall Experience 
Rating:
5.0

Thank you

CHERYL C. 
Rating:
4.0

Customer did not leave a comment.

KEITH JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

ALYNN MARIE P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES FOLAMI O. 
Rating:
5.0

Customer did not leave a comment.

Joseph Adelard C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRE CLAUDE T. 
Rating:
3.0

Truck was filthy. Windows very dirty, lots of dirt and grime on the interior console

Anthony Michael L. 
Rating:
5.0

Have rented at this location a few times ...staff always friendly and polite....In and out quickly. My go-to when I need to rent a truck or trailer!

J D SCOTT M. 
Rating:
5.0

Clean and dry storage facility, well-protected and easy to access

David J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PIPER E B L. 
Rating:
5.0

Quit giving me the National call center!!! They know little & CARE LESS about anyone!!--You NEED to change it so We are allowed to talk to the center we are using AS SOON AS WE ASK FOR THEM!! or tell them to give the customer a call back. This causes huge stress many times to me--as well as waiting for 15 minutes & finding out I am getting the NATIONAL call center which I DON'T WANT !!!! And turn that damn music off the phone line--it is depressing

DANIEL GREGORY B. 
Rating:
4.0

Customer did not leave a comment.

ROGER JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L P F. 
Rating:
1.0

I had a tire go flat on me due to not being checked. And almost kill me and my pregnant wife in Quebec. I was given 150 dollars of my rental back and am absolutely disgusted. I asked for a complete refund and did not receive it if something is not done beyond this measly 150 dollars for almost costing us our lives I will go the media and look into getting a lawyer. It might be a good idea to have someone contact me and properly deal with this.

RYAN GORDON C. 
Rating:
4.0

Customer did not leave a comment.

Melanieelizabeth R. 
Rating:
5.0

Awesome customer service

Chantal P. 
Rating:
5.0

Excellent!

LUC A. 
Rating:
4.0

Customer did not leave a comment.

DARREN JAMES B. 
Rating:
5.0

Customer did not leave a comment.

NATALIA K. 
Rating:
5.0

Customer did not leave a comment.

Rolland C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

JAMES M G.  |  Overall Experience 
Rating:
5.0

Long time regular customer, good efficient staff...

MICHAEL J N. 
Rating:
5.0

Customer did not leave a comment.

Dea M. 
Rating:
3.0

Customer did not leave a comment.

NICOLE ANN ELIZA L. 
Rating:
5.0

your fuel meter need improvement. I was charged extra. but customer service say my mobile pic of fuel meter and revert it back.

PRASANNA N. 
Rating:
5.0

Customer did not leave a comment.

J Rolland Gerard C. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
4.0

I have no complaints. Everything was great.

Robert Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Katrina B. 
Rating:
5.0

Customer did not leave a comment.

Joanne P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Very helpful staff and professional staff. Everything went well.

Denis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kevin F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY S H S.  |  Overall Experience 
Rating:
5.0

Although having major issues with the main st location the mountain Rd location came through and saved the day. I woukd recommend to skip everywhere and go directly to mountain Rd great service there!!

MICHAEL G F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david c.  |  Overall Experience 
Rating:
5.0

Quality staff and services

Grant F.  |  First Impressions 
Rating:
5.0

Professional and friendly staff. Very helpful and I am very pleased .

myah s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Simon R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Sharon R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

rob t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY S H S.  |  First Impressions 
Rating:
2.0

We had a locker for 6 months. Every time we needed access to our lock, we had to get our access code reset. No one could tell us why, or know how to fix it. This was beyond inconvenient as we lived out of town, and the store wasn't always open when we needed access to our things.

Ashley M.  |  Overall Experience 
Rating:
5.0

Corey was helpful friendly and very knowledgeable. Was a pleasure dealing with him and his staff.

JOSEPH FREDERICK W.  |  Overall Experience 
Rating:
4.0

Young lady was knowledgeable and friendly. I feel as if I am getting good value for my money. Facility is excellent.

Ed S.  |  First Impressions 
Rating:
5.0

Cory Woods is under payed and over worked he is a great person manager

Vince Otis W.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Professional and efficient. Staff was knowledgable which made the process perfectly smooth. Outstanding experience. Facility itself is also exceptional.

Jessica J.  |  First Impressions 
Rating:
5.0

Excellent experience, friendly and professional staff, first month free of charge was good especially when you are moving and have so much bills to pay.

MOHAMED Y.  |  Overall Experience 
Rating:
4.0

I will contact the GM for this location for the following comment: I booked a UHaul in Feb. 2020 and received one-month free. I will be booking another UHaul in May 2021 and was told that I would not use the next free month and apply it to my current storage. I do not understand why.

Iris I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles o.  |  First Impressions 
Rating:
4.0

Lots of water coming in when it rains, none of my stuff got wet but it makes you worry to see that much water and you don’t want to be worrying about you belongings

CHRISTINE H.  |  Overall Experience 
Rating:
5.0

Very good staff and very clean place and would recommend for sure

Kevin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleh P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIA H.  |  Overall Experience 
Rating:
5.0

Thank you U-Haul Moncton. Great service,people and experience.

NORBERT JOSEPH B.  |  First Impressions 
Rating:
3.0

I needed full time access to the storage unit to access medical files this after hours access proved to be a challenge. My contents were transferred to a more-flexible facility. thank you

louella(Wellnurturemd) w.  |  Overall Experience 
Rating:
5.0

Secure and convenient.

Yasser S.  |  Overall Experience 
Rating:
5.0

Always friendly, answers all questions

WILLIAM RICHARD D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anik L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doland B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  First Impressions 
Rating:
5.0

Keep up the good work very clean

Kevin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rémi M.  |  Overall Experience 
Rating:
5.0

The management & staff go above & beyond to help every individual customer. This is the kind of place that should be promoted to U-Hauls number one store in Canada

CODY LEE G.  |  First Impressions 
Rating:
5.0

Thank you

Kelsey G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kane M.  |  First Impressions 
Rating:
3.0

The storage units are clean and dry. Access to the units is wide open due to a bronken door (broken for 4+ months) and no security preventing access to the building.

ROBERT ENGLAND D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott Adam A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry I.  |  First Impressions 
Rating:
5.0

Superb customer service.

Donna d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLAN BRETT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES J G.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly!! The manager set me up with my rental space. He took the time to understand my needs and will help me move to a more convenient location once space frees up.

devon b.  |  First Impressions 
Rating:
5.0

Corey and Tyler were excellent in servicing me. The set up at the facility is perfect for my needs.

Wayne J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ed W.  |  Overall Experience 
Rating:
5.0

Being a "Super Senior", (Over 70 and still alive) the 2 young ladies really made it easy for me to unload and get unhooked, even the storage locker was close to the main door !! VERY HAPPY !!

A JR S.  |  First Impressions 
Rating:
5.0

Very Impressed with the facility. Very secured and clean.

robert g.  |  Overall Experience 
Rating:
4.0

Too bad it wasn't linked to my account, so I couldn't pay online. But the free month was really much appreciated.

Seraphin V.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Ed W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

douglas g.  |  Overall Experience 
Rating:
4.0

My experience with U-Haul was good. I had no complications at any time. Any concerns or questions I had were answered promptly and efficiently.

Jean-Paul G.  |  Overall Experience 
Rating:
1.0

When I first booked my uhaul, the lady was rude. After arriving to Mtn Road, the young gentleman made up for it- he was very helpful. And when I checked out, the young girl was polite and efficient. But in between check in/out was not great. Door on unit would not stay open, was never fixed when asked. I requested a smaller unit months ago and was never provided any follow up to advise if one came available. When I failed to lock my unit properly, the staff put a large sticker on the unit advising everyone who walked by my door was open but failed to email or call me directly to go fix my lock. When Covid caused a lock down in Moncton for a few weeks, and only essential people could go into Moncton, UHaul manager Corey refused to honor an extension equivilent so I could get my unit cleaned out, instead causing me to pay another full month. Yes, he did give an extra three days so I could have the opportunity to rush into Moncton as soon as the city reopened. But those three days did not give me back a weekend. And even now, masks mandatory, there were people in and out without masks, loitering in front of door without mask, and no entrance/exot set up going into lockers to minimize crossover of traffic. Guess the poor attitude of the management is what brings this rating down.

Cynthia Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ChrisEdwin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES J G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

The staff was always helpful, knowledgeable and courteous. The facility was clean and well lit. Our experience was very positive and I have recommended other patrons to you and will continue to do so. Heather

heather w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MARCEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMAR OLIVO F.  |  First Impressions 
Rating:
5.0

It was quick and easy.

fernard r.  |  First Impressions 
Rating:
3.0

Both units had U-Haul locks already on them spoke with rep before going to unit due to code received via email was not active was given code and confirmed both units and number however was not informed of the locks being placed on the units . After waiting on hold and also speaking to a physical rep it was clarified however it should not have taken as long and the account should have been noted of the master lock being on both units when I went by To speak With the physical agent ! 3 hours I will never get back is disappointing

Jennifer Mae L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

douglas g.  |  First Impressions 
Rating:
1.0

The storage facility alarm was incorrectly going off every 5-10 mins while we were there - how does the staff deal with that every day?! The check in/check out process took way too long. We were waiting in line for almost 20 mins to speak to an agent, then another 20 mins to rent the locker. Same when we were checking out - what a waste of 40 mins when we had so much to do! The automatic door didn't work (we had to pry open a door every time you want to go in or out of the facility). We did rent a truck to move out of the storage locker. The uhaul truck we rented was given to us its an empty tank (no gas - we had to stop and fuel up after moving and packing all day - this was the icing on the crap cake we had to deal with all day and just beyond annoying) The staff were fantastic, and really went above and beyond, but based on the other inconveniences, cannot give a higher rating. Staff is awesome, Uhaul needs to understand moving and storing is frustrating and needs to speed up the check in/check out process.

Cherie N.  |  Overall Experience 
Rating:
5.0

The young man that waited on me was very pleasant and polite. He did everything he could to make my experience seamless.

Nancy V.  |  First Impressions 
Rating:
5.0

Friendly and courteous staff members

Chris B.  |  Overall Experience 
Rating:
5.0

Everything was great the staff was extremely helpful and came to us more then once to make we had everything we needed very convenient thanks

Pamela G.  |  First Impressions 
Rating:
5.0

This is a simple and easy process. Thank you!

MICHELE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen J O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emmah P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james h.  |  Overall Experience 
Rating:
2.0

Checking in was very frustrating. Our truck and storage was booked 3 weeks in advance and when we got there they did not have the size unit we booked or the floor level we were told they booked for us. They did agree, after me pushing for it, to give us 2 units for the cost of our unit we had booked. When we go up to the units, one is avail the other has a lock on it, so back down, lineup again to make this right. Cory served me this time and was amazing, he walked me to the unit showed me how to access the storage after hours basically went thru everything, which none of it was done by the first guy....it is a great facility but very unorganized. In the end Cory made it right but for the money you pay for these services you need more staff and more training,

GinaM S.  |  First Impressions 
Rating:
5.0

Really nice staffs and eager to help. Thank you u-haul staffs in mapleton road moncton.

ANNABELLE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MARCEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michel l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmayne P.  |  First Impressions 
Rating:
5.0

The staff at this location are fantastic! Helpful and friendly thru each step! U-Haul Mapleton definitely made my transition between houses an easy process. Thank you!

melissa w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

douglas g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James J G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L.  |  Overall Experience 
Rating:
2.0

Ubelivable your beter off buryong your shot because the help line takes hour. They ended up costing me alot from wasted trips to the sight pnly to not yet whst was I promised still had to pay my boys

ANDREW GARY JAME W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin P.  |  First Impressions 
Rating:
4.0

Staff very friendly and helpful...thanks

Maurice R.  |  Overall Experience 
Rating:
5.0

Moving at any time is stressful but I have to say, with your help and helpful staff...I survived! thank you for making this easier.

Doreen T.  |  Overall Experience 
Rating:
1.0

When we checked in, the staff was very helpful, the first month was free because we had rented uhaul equipment to move across Canada. We set up pre payment by credit card, but I have received 4 letters that said I had not payed the monthly payment, eventually we took our stuff out of storage because we could not get the payment straightened out.

Jim J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J NORBERT L.  |  Overall Experience 
Rating:
3.0

Staff was friendly but never gave no tour guide to where my storage was in building. Took me about 10 mins too find It. Hours should be 24 hrs access. Building was clean and price is reasonable.

Mary Ann P.  |  First Impressions 
Rating:
4.0

By adding an extra hour to the access facilities would place the customer a little more at ease especially on weekends

Chris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alain M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James J G.  |  First Impressions 
Rating:
5.0

The lady who helped me by phone was excellent and the staff at the location were amazing!!!

nathalie d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michel l.  |  First Impressions 
Rating:
3.0

When we booked the unit on the phone we were told it was 5x7, but upon arrival we were told that size was not an option at this facility. We were also told the price was 89.95 but the 5x10 unit we took was 129.95. We spoke to someone who told us he would honour the 89.95 price. We would also suggest to do something to make the yard less congested near the entry door to make it easier to get turned around to back in for loading / unloading.

james h.  |  First Impressions 
Rating:
5.0

Awesome experience! They made our moving so much easier. The cargo van we rented was perfect and the (free) storage Is more than awesome!! 10/10 would recommend

Alisson H.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

Rémi M.  |  First Impressions 
Rating:
5.0

All the staff went over and above to help make our move easy!!!! Only complaint is the phone system, you really should have a receptionist answer the phone leaving the staff to do what they do best.

ANTHONY SAKE V.  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful. A special “thank you” to Tyler!!! I would return! Regards, Linda

Linda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleksandr R.  |  First Impressions 
Rating:
5.0

Great service all around and a month free storage that I so needed at the time. Kudos to all.

PATRICIA LYNN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doreen T.  |  First Impressions 
Rating:
5.0

ONLY ISSUE :I was not advised that for 24hr access that you had to register or something like that..arrived to unloaded at 8;00pm ..closed at 7:00pm.. I was helping out a friends from an abusive situation and gave them my free one month. they will continue to use your facility till she finds a place for her stuff all good other wise Darren

Darren A C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Briege D.  |  Overall Experience 
Rating:
4.0

N/A

Carlos L.  |  Overall Experience 
Rating:
5.0

Great service on mountain rd monctin nb

JOSEPH PAUL C.  |  Overall Experience 
Rating:
4.0

Nice and clean , friendly staff and great service !

J NORBERT L.  |  First Impressions 
Rating:
5.0

I couldn't believe how clean the rooms were. There was not even a hint of any smell. The climate control was great. As soon as I walked in, it felt like my air conditioning at my house. They carts at the door were great. The elevator is huge. It could fit three carts at a time. The lighting is phenomenal. Very happy with the service. I only needed is for short term, but I would so use it again.

Catherine H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIGI M.  |  First Impressions 
Rating:
4.0

Friendly and helpful staff. Thank you for the great service. Sincerely, Christine 😃

Christine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cleo g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trina C.  |  Overall Experience 
Rating:
5.0

Fast and friendly service..

Linda F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vicky T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahtieu G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Courtney R.  |  Overall Experience 
Rating:
5.0

The guy that was working at the Mapleton Uhaul, Moncton NB on Monday May 18 was awesome!

Angela M.  |  Overall Experience 
Rating:
5.0

Excellent staff. Very friendly and efficient. Congratulations on finding and keeping such a strong team.

jacob d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  Overall Experience 
Rating:
5.0

Great experience

Joseph G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

graham l.  |  Overall Experience 
Rating:
2.0

Never again will I use uhaul.

Delang Joseph H.  |  Overall Experience 
Rating:
5.0

The staff were always polite, helpful and friendly. I received 'good customer discount' of 20% off, which was very helpful, as I had storage for 8 months. Also nice to have the boxes and tape there to purchase.

susan r.  |  Overall Experience 
Rating:
5.0

The facility was spotless and the staff exceptional. Best storage facility we have ever seen. Well done!

steve f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alain M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andy L.  |  First Impressions 
Rating:
5.0

Excellent service in spite of Covid-19.

Carol B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

graham l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale A D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry L.  |  First Impressions 
Rating:
5.0

EXCELLENT, covered all my needs, the staff did a excellent job . Thanks again, Kevin

Kevin C.  |  Overall Experience 
Rating:
5.0

Even during this trying time of Covid 19, the service was excellent and my husband and I both felt safe in and on the premises. We are seniors and are in a situation of no family physical support at this time so being able to still make our necessary move is critical to us.

Marlene M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Terry S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andree L B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

helene f.  |  Overall Experience 
Rating:
5.0

Very impressed with facility and courteous staff

steve f.  |  First Impressions 
Rating:
5.0

Very pleased with staff and the equipment and the storage area. Don't close, don't know what we would do without you.

Nora M.  |  First Impressions 
Rating:
5.0

Corey was the manager at this location. Honestly one of the nicest guys ever. I own a company and I realize how hard it can be to find good staff that truly care. Corey was so pleasant, knowledgeable and informative. I plan on being a customer for a long time!

BEN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mathieu h.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful

steven s.  |  Overall Experience 
Rating:
5.0

Excellent:-)

Paul B.  |  Overall Experience 
Rating:
5.0

Very good storage place. Felt very safe to go by myself.

Venessa P.  |  Overall Experience 
Rating:
5.0

Great service

luis r.  |  First Impressions 
Rating:
5.0

Awesome customer service. Friendly and professional

Mathieu h.  |  First Impressions 
Rating:
4.0

Location and service was good. The only issue I had was when there was updates (ex. alarms were activated. They weren’t when I first started renting) there was no notification to the customer.

Julia S.  |  Overall Experience 
Rating:
5.0

I was surprised with how excellently run the operation was.

Steven M.  |  Overall Experience 
Rating:
5.0

Corey manages this location awesomely. Easy to deal with and friendly. The staff are also wicked. We enjoyed and felt safe storing our belongings at this location. ♥️ The warehouse is immaculate.

Jane M.  |  Overall Experience 
Rating:
5.0

Very courteous staff.

Mark F.  |  First Impressions 
Rating:
5.0

Cory the manager went above and beyond for me and my boyfriend. We would highly recommend this location

jennica b.  |  First Impressions 
Rating:
5.0

THIS WAS MY FIRST EXPERIENCE WITH UHAUL AND I THE CUSTOMER SERVICE PROVIDED WAS EXCELLENT.

Donald Y L.  |  First Impressions 
Rating:
4.0

You have a female employee is very dedicated and especially knowledgeable. Encouraging her towards higher ambitions in the company would something to consider

Luigi B.  |  Overall Experience 
Rating:
5.0

I’ve already left a review

aleisha m.  |  First Impressions 
Rating:
5.0

Excellent 5☆ is not enough, super nice staff from the girl on the counter who checked me out to the maintenance manager who gave me a hand with my fridge. U-haul should be very proud of this location.

GEOFFREY R.  |  Overall Experience 
Rating:
5.0

After a 10 day trek cross country, U-Haul Mapleton found sufficient storage for our belongings. I accessed the units multiple times in 4 months and any issue was promptly resolved. Great service!!!

hugo d.  |  Overall Experience 
Rating:
5.0

Everyone at this facility was very professional. I want to especially mention Cory, Larry, Tyler, Emily, Tim and Maya. They all helped us and really went above and beyond.

Shani C.  |  Overall Experience 
Rating:
5.0

Appreciate the service. Wonderful.

susan m.  |  Overall Experience 
Rating:
5.0

I have been dealing with Cory at the Mountain Road

Paul D.  |  Overall Experience 
Rating:
4.0

Friendly staff, carts were readily available to use, easy access for vehicles to unload and load

Kevin G.  |  Overall Experience 
Rating:
5.0

Very good service and friendly staff.

Charles A.  |  First Impressions 
Rating:
5.0

Friendly helpful team

Steven M.  |  First Impressions 
Rating:
3.0

It took 3 tries to get me and my storage locker correctly set up in the system. Being told twice that "According to our records that locker is vacant" was very stressful!

Lisa Dawn H.  |  Overall Experience 
Rating:
5.0

Very good service and very helpful.

John W.  |  First Impressions 
Rating:
5.0

Couteous and Friendly Sevice. Will recommend with no worries!

John W.  |  First Impressions 
Rating:
5.0

The service and advice given by the experienced staff made any concerns with our move go away. The storage was excellent and available moving equipment really helpful.

Barry B.  |  Overall Experience 
Rating:
5.0

The Staff was friendly and professional. They made sure that we got what and when we needed it. When you have to move, it's not pleasant at all but we look forward to coming to your location Thanks.

Lawrence W.  |  First Impressions 
Rating:
5.0

I can't begin to thank you for the great service I was given yesterday, certainly an OMG experience. Very professional, polite, and kind. Thank you so very much for your kindness and professionalism.

Catherine R.  |  First Impressions 
Rating:
5.0

The best service in the Industry.

Delang Joseph H.  |  First Impressions 
Rating:
5.0

At this time I couldn't be more satisfied with the service I have received

Dave C.  |  First Impressions 
Rating:
5.0

great service

François d.  |  Overall Experience 
Rating:
5.0

Everyone is always friendly and helpful

susan a.  |  Overall Experience 
Rating:
4.0

Great service

Terry M.  |  First Impressions 
Rating:
5.0

My experience was made joyful one, thanks to your employee Tim. He was always available and willing to assist me when I needed help. Desimil Chalmessin

Desimil C.  |  Overall Experience 
Rating:
5.0

I was very satisfied with all of the staff. Very good management and friendly. I have never had an excellent customer service that way before. They are very helpful and thank you to all of your staff.

carole c.  |  Overall Experience 
Rating:
5.0

I don’t have nothing more to say, every comments good is in your questions ,

Brigitte R.  |  Overall Experience 
Rating:
5.0

So convenient, everything I needed when I needed it! Much appreciated

Meranda S.  |  Overall Experience 
Rating:
5.0

Services was great

carole c.  |  First Impressions 
Rating:
5.0

I was very impressed with the service we received as soon as we walked in the doors.

Betsy B.  |  First Impressions 
Rating:
5.0

Very friendly and helpful!

Rachel C.  |  First Impressions 
Rating:
5.0

Staff was very helpful and polite.

Anna G.  |  First Impressions 
Rating:
5.0

Thank Uhaul.

RODELYN B.  |  Overall Experience 
Rating:
4.0

The facility was great and the manager was kind. However, the other employees did not inform us of important operation details which led to certain frustrations (2 access key pads, etc.)

Josiane G.  |  Overall Experience 
Rating:
5.0

This was my first time renting a storage unit and I was impressed with the facility. The staff was very helpful. I wouldn’t hesitate to recommend or use again in the future.

Aline B.  |  Overall Experience 
Rating:
5.0

We had the best customer service experience with the general manager of the location. He went out of his way to make our move - and even helped us carry our huge couch! He is a huge asset to your org!

kevin j.  |  First Impressions 
Rating:
4.0

The staff was very friendly and helpful

trevor r.  |  Overall Experience 
Rating:
5.0

Storage units are so well lit, easily accessible, lots of carts to help with moving. Staff is great. Thank you so much for making a stressful move a little better.

teresa w.  |  Overall Experience 
Rating:
5.0

Thanks great help

Terry M.  |  First Impressions 
Rating:
5.0

The customer service was amazing. Very friendly and helpful staff.

tracy g.  |  First Impressions 
Rating:
5.0

The online booking was extremely useful and takes a lot of stress out anyone's moving experience. The a actual booking in and completion of storage requirements is just as seamless.

Barry B.  |  First Impressions 
Rating:
5.0

Very clean, secure. Great customer service. Highly recommend

lloyd s.  |  First Impressions 
Rating:
5.0

Service was very quick and Accurate.

Shawn A.  |  First Impressions 
Rating:
5.0

Great service 👍

Steve B.  |  First Impressions 
Rating:
5.0

The staff is amazing and always ready to help . Very professionally run business

Elouise S.  |  First Impressions 
Rating:
3.0

it is much better than what it was last year.

helen l.  |  First Impressions 
Rating:
3.0

Need access to loading/unloading door

François d.  |  First Impressions 
Rating:
5.0

Excellent

Kathy M.  |  First Impressions 
No reviews have been submitted for this location.

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