Customer Reviews for U-Haul Moving & Storage at Mapleton

2790 reviews

1106 Mountain Rd   Moncton, NB E1C2T3

(506) 853-7641

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(506) 853-7641

1106 Mountain Rd
Moncton, NB E1C2T3

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marlene L. 
Rating:
4.0

The only complaint I have is I have rented a pick up truck for the Main Street location, but I had to go to the Mountain Road location because there was no pick up truck in the location and at the time I asked.

Carlos Eduardo S. 
Rating:
5.0

Customer did not leave a comment.

ERIC FRANCOIS B. 
Rating:
1.0

When I first received this uhaul I went back into the store and asked if I was supposed to get a clean uhaul or a dirty one. At which point one of the staff members came outside and proceeded to clean it. Sprayed and wiped down the SEATS and nothing else. The uhaul looked like it hadn't been cleaned in years. Absolutely disgusting. I've sent pictures to prove it. Ashes, coffee and juice stains, bug guts on the wind shield which I could barely see through. I was not impressed. In today's world living with covid the number one is to clean and sanitize. If I catch covid because I was in this disgusting uhaul, working in the Healthcare profession, I'll be sending you a bill. Please get your shit together. Paying $200 for something like this is NOT acceptable 😒

SASHA LEIGH R. 
Rating:
5.0

Customer did not leave a comment.

Esther B. 
Rating:
1.0

The key wasn't where the app said it would be, and the clerk who accepted the return didn't check it in until the next day and I was overcharged. I contacted customer service, and they said they were unable to issue my refund. I am now waiting for the manager of the rental location to get back to me, though I'm told this could take days. Very frustrating experience overall.

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE R. 
Rating:
5.0

Customer did not leave a comment.

NONE A. 
Rating:
5.0

Customer did not leave a comment.

NONE A. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luc L.  |  Overall Experience 
Rating:
5.0

Always great customer service at this location, no issues at all, thanks Mike

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Ivans A.  |  Overall Experience 
Rating:
5.0

Cory and his staff are the best...I would recommend this location to anyone. What an amazing experience we had.

ROGER K R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY KATHLEE L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEON L. 
Rating:
2.0

We reserved a 6x12 trailer a week before pick up date and they called night before pick up date and said did not have one. Only had a 5x8. Isn't that the whole idea of reserving a week in advance!!!!! Not happy with service and they were rude as well.

BLAKE AUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

GARY PATRICK H. 
Rating:
5.0

Staff i dealt with were very professional and friendly

SCOTT D E. 
Rating:
5.0

Plus de détails dans la facturation.

rheal B. 
Rating:
5.0

Customer did not leave a comment.

GAETAN T. 
Rating:
5.0

Great service. Great price.

ANTHONYJ S. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
1.0

Moved my location last minute an hour further away. Told me that mileage would be adjusted to compensate for this. Upon return, mileage was not adjusted and charged full rate. Not impressed, will not use U-Haul in future.

Joshua Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
1.0

Trailer has one ramp lock seized that opened on hwy on my up to destination, strap for wheel attachment were seized we took 30 min to fix them. Jack for front or trailer was also seized with rust had to use my jack to take it off. Was stuck on side of hwy for 2.5 hrs with a rusted out axle that broke off the trailer to get a replacement trailer with a flat tire, staff had no tools and had to use mine. all this in a very dangerous situation risking my and my dad life. There was zero maintenance done on equipment and some rust check spray once in while would a save a lot of trouble.

MARC D. 
Rating:
4.0

My request was to have auhaul truck in shediac, n.b. But I was informed that i had to drive to moncton to acquire a truck. I asked for your company to take one truck from moncto to the shedia store, I was told that you do not supply that service. Your compay had ample trucks in moncton and could send one down to shediac. I did not apppreciate the gesture. I had to have another person follow me in moncton to pick-up the truck and also return your truck. In future you could help peaple out and accomodate them.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

KIRK R. 
Rating:
4.0

I have rented 3 vehicles from you within the last few years and the most annoying thing is that the vehicles had to be fueled twice because they were not fully fueled. They were around a third or quarter full. On moving day the last thing a person has time for is chasing around looking for gas stations and having to leave the key in the ignition in the run position to see when the fuel gage gets to the level in which it was when you picked it up . The vehicles should be fully fueled then all you have to worry about is refilling it before returning at the end of your day . Thanks other than that I think uhaul provides an invaluable service. Thanks

ROGER JOSEPH G. 
Rating:
4.0

I accidentally locked my key in the truck. I called U Haul roadside and they informed me that U Haul drop off centres are not able to unlock or retrieve keys from vehicles. I find this a poor company policy. The roadside assistance wanted $175 to get the keys back. This is highway robbery! They informed me I could use a local company and they retrieved the keys for $40. It's not about making enoumerous amout of money it's about keeping the customers happy and coming back. I think U Haul should look into this price gouging for locked keys?

ROGER A. 
Rating:
2.0

When i made the reservation around 5 days before pickup, the rep told me the total would be 817.80( taxes in). When i when to pick up the truck the total was different. It was 817.80 plus tax! The truck received had dirty seats and dirty cup holders. I had to clean them myself as they were really disgusting.

Joe M. 
Rating:
2.0

The building environment and staff were excellent. The major issue with the service is that access hours were surprisingly, and in my mind arbitrarily, limited to 7pm. This makes no sense to me, and since I couldn't always get there by that time, if I can't get at my stuff *at my convenience* then the service was not meeting my needs. For that reason, I gave it 2 stars and could not recommend to others.

Kristian S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN JERROD H. 
Rating:
5.0

Tyler and Trevor were bery best customer service! Corey realy runs a good ship! Got his shit together' 10/10

JONATHAN A M. 
Rating:
5.0

Customer did not leave a comment.

Luis Gustavo B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL HOWARD H. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Very good customer service, friendly staff, guy that served us Saturday Sept 04th at 7:30 at the Mapleton Location in Moncton was aswsome, friendly and helpful

DONALD R. 
Rating:
5.0

The people I dealt with were friendly and efficient as I was looked after right away. The trailer was clean and ready to go. Everything went very smoothly which is great as when moving is time sensitive. Very happy.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Would have preferred 24h access to be the default to allow for late night move.

Gabriel P.  |  First Impressions 
Rating:
5.0

All was good!

DIANE M NORMA O. 
Rating:
1.0

I payed for the month of September in advance and didn’t get a refund when I closed up the unit earlier than planned. The no refund policy should have been mentioned when I payed online. It was very sneaky. There weren’t enough carts so moving my stuff made it very challenging. Will not be using your units again and will be telling others about my bad experience.

Mikayla C.  |  Overall Experience 
Rating:
5.0

Staff were very friendly. Thank you!

CHARLINE M K. 
Rating:
4.0

Customer did not leave a comment.

Catherine K. 
Rating:
5.0

Staff very helpful, friendly and answered any questions and explained all charges very well. Was a great rental experience

Joseph Kevin D. 
Rating:
5.0

I was very satisfied, no complaints.

James B. 
Rating:
5.0

Customer did not leave a comment.

CLAIRE V. 
Rating:
5.0

Staff have always been very helpful and welcoming. A seating bench for those longer waits when busy is only improvement I'd suggest.

TREVOR CARMAN S. 
Rating:
5.0

Customer did not leave a comment.

ANNIE B. 
Rating:
5.0

Customer did not leave a comment.

Gildete Amanda D. 
Rating:
1.0

Customer did not leave a comment.

Eliodoro B. 
Rating:
5.0

Great service 🥰I am happy with the customer service provided at store. 5/5

SAINI S. 
Rating:
4.0

Have bilingual staff on hand during customer service hours, nobody there could speak French when I returned the van. Yes I do speak English but I would have preferred to be served in my mother tongue. A lady and her daughter in front of me could barely understand what the representative was explaining to them as they barely could speak English. In New Brunswick this is unacceptable.

Daniel B. 
Rating:
5.0

Keep it up doing the appropriate service. Overall thank you for a nice service.

JOEVEL U. 
Rating:
5.0

Customer did not leave a comment.

Yanick R. 
Rating:
5.0

Was verry good mines that i adk for a dolly but i dint get it wen i got there

JOSEPH LAURIE H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T M. 
Rating:
5.0

Customer did not leave a comment.

Amelie D. 
Rating:
5.0

Customer did not leave a comment.

Fayez I. 
Rating:
3.0

Vehicle was good. Customer service was a little below par both picking up and dropping off vehicle.

KYLE DOUGLAS D. 
Rating:
3.0

Customer did not leave a comment.

ANGELA G. 
Rating:
3.0

Got The U Haul Empty ~~ And Returned It Almost Have ~~ Still Waiting For The Outcome.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

Elvis B.  |  Overall Experience 
Rating:
5.0

All smooth

BENOIT B. 
Rating:
5.0

The experience was great! I can't think of anything to improve. I will suggest that you keep your staff on Mountain Rd. happy. They are a dynamite team and the customer experience was excellent.

Jennifer Christi D. 
Rating:
5.0

Customer did not leave a comment.

GENESIS M. 
Rating:
5.0

extend service hours

YING HAO C. 
Rating:
4.0

Customer did not leave a comment.

QI B. 
Rating:
2.0

-Booked online with my name and address and also asked for insurance. When I showed up in person they used the address on my ID that I told them wasn't current and told them not to use it. Every message I got after that had the incorrect address despite repeated attempts to change it. -Didn't apply the insurance fee for some time, then my bill suddenly increased, and changed by dollars for awhile. -Entered incorrect information for my second contact -Alarm went off a number of times despite the fact that I was signed in -Received a phone call about a commercial shipment that had arrived for me (I did not have a business account, was expecting no such shipment, and was completely baffled). The caller left a message (my voice mail has my name) and when I returned the call they insisted at least once it was my shipment. I have no idea how they even got my number for it. -Was not informed about the switch to entry cards instead of a password. -Rodent deterrent didn't seem effective - there were a lot of mouse droppings (no food in storage room). -Rented a van and an appliance dolly to move - photos of van for damage were old, key wasn't with the van like it was supposed to be, van was not moved to the area it was supposed to be in, and dolly was not with it. Employees corrected it quickly when I reported it, which was great. But maybe if this site isn't going to pay attention to details and promises from online reservations, perhaps they shouldn't offer them at this location? I never knew what was going on, and the employees never seemed to know either. I gave up trying to contact them as things wouldn't get changed, people would be surprised I didn't know the thing they didn't tell me, and everyone was often unapologetic about errors. They fixed them quickly enough (so long as it wasn't my address and related info).

Rachel C.  |  Overall Experience 
Rating:
4.0

The service was great and nonissues.

CHRIS SYDNEY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COLLEEN E B. 
Rating:
5.0

The staff are great and if there is a problem they resolve it right away. This is my preferred location!

CHRIS SYDNEY C. 
Rating:
4.0

Customer did not leave a comment.

MAXIMIN ANETOCHI N. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ANTHONY M. 
Rating:
2.0

Customer did not leave a comment.

FRANCOIS C. 
Rating:
5.0

Customer did not leave a comment.

Lese M. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
1.0

My storage locker was broken into, and the staff did almost nothing except call me. No apology or money back or offer to move units, even though the fencing in my unit was completely crushed in at the top. Another employee saw the damage as well and didn’t do anything. There was no real assurance that my things were secure.

Elizabeth G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

J L JACQUES L. 
Rating:
5.0

Nounou

FRED WAYNE H. 
Rating:
5.0

Awesome team, as always service was just great if every company had people who looked after clients in this manner many bosses would be astounded

ROBERT DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

edmond R. 
Rating:
4.0

Customer did not leave a comment.

Dean P.  |  Overall Experience 
Rating:
4.0

Overall I was happy with the experience and service. A message / sticker in the cabin of the truck reminding me to refuel and how many litres to add, would have been helpful. Otherwise, a very happy customer I am.

Stephen C. 
Rating:
2.0

Customer did not leave a comment.

Vicky D. 
Rating:
1.0

They gave our unit to someone else without is knowing. Gladly our stuff was still there but couldn't find our account so we had to start all over again with the account.

Veronique B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gemma L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Sylvie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Gerard L. 
Rating:
4.0

Customer did not leave a comment.

SYLVIE B. 
Rating:
5.0

The staff was friendly and being lead by a great manager! Korey We will use your services next time we have a need. Thank you

james h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noah L. 
Rating:
5.0

Everything was great. Tks !!

CHERYL RUTH C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

ROGER WILLIAM A. 
Rating:
5.0

The two young gentlemen who helped us were very courteous and knowledgeable. They hooked up and unhooked the trailer from our Jeep for us which was incredibly helpful.

PAULANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

DONALD BRIAN M. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Really appreciate having a place close to my residence. Only thing I'd suggest is putting more carts inside for customers. Other than that I have no complaints.

RYDER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA MARY P.  |  Overall Experience 
Rating:
5.0

Grease and motor oil on the trailer floor.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Gemma L. 
Rating:
5.0

Staff is very good. Kaleb was very good. Tyler and Trevor was helpful as well.

KAMBILIAMPATTY K. 
Rating:
5.0

Everything went extremely well, just needed a truck for a few hours and the whole process was simple. Thank you!

CRAIG ADAM E. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Deborah M.  |  Overall Experience 
Rating:
4.0

Service and representative staff were friendly and helpful

JOSEPH ANTOINE V L. 
Rating:
1.0

I was called the night before to confirm the gear would be ready and for what time. When I arrived it was like they didn't know I was coming. Nothing was ready, inventory was low and mistakes were made on the computer that resulted in me being charged $699 more than quoted. Even though I disputed the charges and let them know that they made a mistake, my file was still sent within 1 week to collections and my credit card was charged WHILE I had an ongoing dispute????

ROY DONALD JOSEP M. 
Rating:
5.0

Customer did not leave a comment.

Marcel F. 
Rating:
5.0

N/a

Charmayne P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas G B. 
Rating:
5.0

N/A

Charmayne P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH ROBERT B. 
Rating:
5.0

The 2 employees we had, were excellent ... I appreciate their service

LINDA MARIE G. 
Rating:
5.0

Customer did not leave a comment.

EDER ADEMIR C. 
Rating:
4.0

Customer did not leave a comment.

ROGER B. 
Rating:
4.0

My furniture smells now! Not sure how long it'll take to air everything out until the musty smell is gone. Thankfully we only had our stuff there for a month. The musty smell hits you as soon as you open the door to the indoor storage units. We'd recommend U-Haul to our friends however we'll warn them that their belongings will smell.

Lisa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Felicita F.  |  Overall Experience 
Rating:
3.0

My security card was not set up properly and I keep getting told my access was denied. I returned in the evening to try find out what was happening. The young guy working was quite rude. Did not want to give me a free month even though I had booked it that way online and the manager had approved it earlier in the day. Finally agreed after an employee that was there in the morning as well told him I was telling the truth. When he looked into why I didn't have access he discovered that the person in the morning didn't actually properly set up the card. They had done it as though I moved out instead of moved in. A lot of back and forth and some staff not seeking to really know what they were doing. Unit itself was clean and easy to access.

Hannah L.  |  First Impressions 
Rating:
3.0

The whole time I moved out there was a couple with shopping cart inside the facility taking shelter from the rain.

kara w.  |  Overall Experience 
Rating:
3.0

The wait times for counter service are excessive. I left the first time I was there. I walked in and out. A bit better the next time and Sabrina did an excellent job. By the time I left the line up was very long and based on my experience up to a 30 minute wait mid morning on a weekday.

GARY S H S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILY GRACE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan a.  |  Overall Experience 
Rating:
2.0

Homeless people hanging around the facility and also going in but the storage rooms.

CODY LEE G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RICHARD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chantelle o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dean P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE C.  |  First Impressions 
Rating:
2.0

I had reserved for one 10x15 storage, well a month in advance. I was informed that this was going to be good. The saturday morning I got there to store, my belongings there was only 5x10. I had to take four and pay much more. On monday, I go back to talk to the supervisor, an employee took my phone number and he would call me back. Next day , still no call from manager.

DENIS R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivans A.  |  First Impressions 
Rating:
5.0

Corey the manager was excellent. could not get the storage we reserve so he gave us three 5x5 plus free month. the two cashier were awesome.

Gemma L.  |  First Impressions 
Rating:
3.0

The company I work for booked a locker - with credit card payment. I went to access the locker and no one could find the booking - the reference number was not found - even though I had email confirmation. Luckily there was another 10x10 locker so I booked it myself. While I was there - waiting in line to be served - there were at least 4 other people who were trying to get trucks - they booked on line and had confirmation - but their trucks were no longer available. One lady was moving to BC / had to load up her house that day. She was in tears! Everything seemed soooooo disorganized - booking were lost - not available - it was chaos!!!! The staff were calm and good but it was crazy with people screaming and unhappy. You need to look at your system to tighten up inventory and demand. So people don’t arrive expecting what they booked and have to leave with nothing.

Shirley S.  |  First Impressions 
Rating:
5.0

Good company. Price are good and we had excellent services.

Rolland C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff M.  |  Overall Experience 
Rating:
5.0

Always a pleasure to deal as a customer. As a past employee with the company service us key to having repeat business Thanks aga

Michael C.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Always

Keith G.  |  Overall Experience 
Rating:
5.0

Staff were very friendly and helpful. Storage area was very clean too.

Martin t.  |  Overall Experience 
Rating:
5.0

Clean and dry storage facility, well-protected and easy to access

David J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES M G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Very helpful staff and professional staff. Everything went well.

Denis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kevin F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY S H S.  |  Overall Experience 
Rating:
5.0

Although having major issues with the main st location the mountain Rd location came through and saved the day. I woukd recommend to skip everywhere and go directly to mountain Rd great service there!!

MICHAEL G F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david c.  |  Overall Experience 
Rating:
5.0

Quality staff and services

Grant F.  |  First Impressions 
Rating:
5.0

Professional and friendly staff. Very helpful and I am very pleased .

myah s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Simon R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Sharon R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

rob t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY S H S.  |  First Impressions 
Rating:
2.0

We had a locker for 6 months. Every time we needed access to our lock, we had to get our access code reset. No one could tell us why, or know how to fix it. This was beyond inconvenient as we lived out of town, and the store wasn't always open when we needed access to our things.

Ashley M.  |  Overall Experience 
Rating:
5.0

Corey was helpful friendly and very knowledgeable. Was a pleasure dealing with him and his staff.

JOSEPH FREDERICK W.  |  Overall Experience 
Rating:
4.0

Young lady was knowledgeable and friendly. I feel as if I am getting good value for my money. Facility is excellent.

Ed S.  |  First Impressions 
Rating:
5.0

Cory Woods is under payed and over worked he is a great person manager

Vince Otis W.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Professional and efficient. Staff was knowledgable which made the process perfectly smooth. Outstanding experience. Facility itself is also exceptional.

Jessica J.  |  First Impressions 
Rating:
5.0

Excellent experience, friendly and professional staff, first month free of charge was good especially when you are moving and have so much bills to pay.

MOHAMED Y.  |  Overall Experience 
Rating:
4.0

I will contact the GM for this location for the following comment: I booked a UHaul in Feb. 2020 and received one-month free. I will be booking another UHaul in May 2021 and was told that I would not use the next free month and apply it to my current storage. I do not understand why.

Iris I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles o.  |  First Impressions 
Rating:
4.0

Lots of water coming in when it rains, none of my stuff got wet but it makes you worry to see that much water and you don’t want to be worrying about you belongings

CHRISTINE H.  |  Overall Experience 
Rating:
5.0

Very good staff and very clean place and would recommend for sure

Kevin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleh P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIA H.  |  Overall Experience 
Rating:
5.0

Thank you U-Haul Moncton. Great service,people and experience.

NORBERT JOSEPH B.  |  First Impressions 
Rating:
3.0

I needed full time access to the storage unit to access medical files this after hours access proved to be a challenge. My contents were transferred to a more-flexible facility. thank you

louella(Wellnurturemd) w.  |  Overall Experience 
Rating:
5.0

Secure and convenient.

Yasser S.  |  Overall Experience 
Rating:
5.0

Always friendly, answers all questions

WILLIAM RICHARD D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anik L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doland B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  First Impressions 
Rating:
5.0

Keep up the good work very clean

Kevin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rémi M.  |  Overall Experience 
Rating:
5.0

The management & staff go above & beyond to help every individual customer. This is the kind of place that should be promoted to U-Hauls number one store in Canada

CODY LEE G.  |  First Impressions 
Rating:
5.0

Thank you

Kelsey G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kane M.  |  First Impressions 
Rating:
3.0

The storage units are clean and dry. Access to the units is wide open due to a bronken door (broken for 4+ months) and no security preventing access to the building.

ROBERT ENGLAND D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott Adam A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry I.  |  First Impressions 
Rating:
5.0

Superb customer service.

Donna d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLAN BRETT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES J G.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly!! The manager set me up with my rental space. He took the time to understand my needs and will help me move to a more convenient location once space frees up.

devon b.  |  First Impressions 
Rating:
5.0

Corey and Tyler were excellent in servicing me. The set up at the facility is perfect for my needs.

Wayne J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ed W.  |  Overall Experience 
Rating:
5.0

Being a "Super Senior", (Over 70 and still alive) the 2 young ladies really made it easy for me to unload and get unhooked, even the storage locker was close to the main door !! VERY HAPPY !!

A JR S.  |  First Impressions 
Rating:
5.0

Very Impressed with the facility. Very secured and clean.

robert g.  |  Overall Experience 
Rating:
4.0

Too bad it wasn't linked to my account, so I couldn't pay online. But the free month was really much appreciated.

Seraphin V.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Ed W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

douglas g.  |  Overall Experience 
Rating:
4.0

My experience with U-Haul was good. I had no complications at any time. Any concerns or questions I had were answered promptly and efficiently.

Jean-Paul G.  |  Overall Experience 
Rating:
1.0

When I first booked my uhaul, the lady was rude. After arriving to Mtn Road, the young gentleman made up for it- he was very helpful. And when I checked out, the young girl was polite and efficient. But in between check in/out was not great. Door on unit would not stay open, was never fixed when asked. I requested a smaller unit months ago and was never provided any follow up to advise if one came available. When I failed to lock my unit properly, the staff put a large sticker on the unit advising everyone who walked by my door was open but failed to email or call me directly to go fix my lock. When Covid caused a lock down in Moncton for a few weeks, and only essential people could go into Moncton, UHaul manager Corey refused to honor an extension equivilent so I could get my unit cleaned out, instead causing me to pay another full month. Yes, he did give an extra three days so I could have the opportunity to rush into Moncton as soon as the city reopened. But those three days did not give me back a weekend. And even now, masks mandatory, there were people in and out without masks, loitering in front of door without mask, and no entrance/exot set up going into lockers to minimize crossover of traffic. Guess the poor attitude of the management is what brings this rating down.

Cynthia Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ChrisEdwin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES J G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

The staff was always helpful, knowledgeable and courteous. The facility was clean and well lit. Our experience was very positive and I have recommended other patrons to you and will continue to do so. Heather

heather w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MARCEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMAR OLIVO F.  |  First Impressions 
Rating:
5.0

It was quick and easy.

fernard r.  |  First Impressions 
Rating:
3.0

Both units had U-Haul locks already on them spoke with rep before going to unit due to code received via email was not active was given code and confirmed both units and number however was not informed of the locks being placed on the units . After waiting on hold and also speaking to a physical rep it was clarified however it should not have taken as long and the account should have been noted of the master lock being on both units when I went by To speak With the physical agent ! 3 hours I will never get back is disappointing

Jennifer Mae L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

douglas g.  |  First Impressions 
Rating:
1.0

The storage facility alarm was incorrectly going off every 5-10 mins while we were there - how does the staff deal with that every day?! The check in/check out process took way too long. We were waiting in line for almost 20 mins to speak to an agent, then another 20 mins to rent the locker. Same when we were checking out - what a waste of 40 mins when we had so much to do! The automatic door didn't work (we had to pry open a door every time you want to go in or out of the facility). We did rent a truck to move out of the storage locker. The uhaul truck we rented was given to us its an empty tank (no gas - we had to stop and fuel up after moving and packing all day - this was the icing on the crap cake we had to deal with all day and just beyond annoying) The staff were fantastic, and really went above and beyond, but based on the other inconveniences, cannot give a higher rating. Staff is awesome, Uhaul needs to understand moving and storing is frustrating and needs to speed up the check in/check out process.

Cherie N.  |  Overall Experience 
Rating:
5.0

The young man that waited on me was very pleasant and polite. He did everything he could to make my experience seamless.

Nancy V.  |  First Impressions 
Rating:
5.0

Friendly and courteous staff members

Chris B.  |  Overall Experience 
Rating:
5.0

Everything was great the staff was extremely helpful and came to us more then once to make we had everything we needed very convenient thanks

Pamela G.  |  First Impressions 
Rating:
5.0

This is a simple and easy process. Thank you!

MICHELE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen J O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emmah P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james h.  |  Overall Experience 
Rating:
2.0

Checking in was very frustrating. Our truck and storage was booked 3 weeks in advance and when we got there they did not have the size unit we booked or the floor level we were told they booked for us. They did agree, after me pushing for it, to give us 2 units for the cost of our unit we had booked. When we go up to the units, one is avail the other has a lock on it, so back down, lineup again to make this right. Cory served me this time and was amazing, he walked me to the unit showed me how to access the storage after hours basically went thru everything, which none of it was done by the first guy....it is a great facility but very unorganized. In the end Cory made it right but for the money you pay for these services you need more staff and more training,

GinaM S.  |  First Impressions 
Rating:
5.0

Really nice staffs and eager to help. Thank you u-haul staffs in mapleton road moncton.

ANNABELLE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MARCEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michel l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmayne P.  |  First Impressions 
Rating:
5.0

The staff at this location are fantastic! Helpful and friendly thru each step! U-Haul Mapleton definitely made my transition between houses an easy process. Thank you!

melissa w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

douglas g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James J G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L.  |  Overall Experience 
Rating:
2.0

Ubelivable your beter off buryong your shot because the help line takes hour. They ended up costing me alot from wasted trips to the sight pnly to not yet whst was I promised still had to pay my boys

ANDREW GARY JAME W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin P.  |  First Impressions 
Rating:
4.0

Staff very friendly and helpful...thanks

Maurice R.  |  Overall Experience 
Rating:
5.0

Moving at any time is stressful but I have to say, with your help and helpful staff...I survived! thank you for making this easier.

Doreen T.  |  Overall Experience 
Rating:
1.0

When we checked in, the staff was very helpful, the first month was free because we had rented uhaul equipment to move across Canada. We set up pre payment by credit card, but I have received 4 letters that said I had not payed the monthly payment, eventually we took our stuff out of storage because we could not get the payment straightened out.

Jim J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J NORBERT L.  |  Overall Experience 
Rating:
3.0

Staff was friendly but never gave no tour guide to where my storage was in building. Took me about 10 mins too find It. Hours should be 24 hrs access. Building was clean and price is reasonable.

Mary Ann P.  |  First Impressions 
Rating:
4.0

By adding an extra hour to the access facilities would place the customer a little more at ease especially on weekends

Chris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alain M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James J G.  |  First Impressions 
Rating:
5.0

The lady who helped me by phone was excellent and the staff at the location were amazing!!!

nathalie d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michel l.  |  First Impressions 
Rating:
3.0

When we booked the unit on the phone we were told it was 5x7, but upon arrival we were told that size was not an option at this facility. We were also told the price was 89.95 but the 5x10 unit we took was 129.95. We spoke to someone who told us he would honour the 89.95 price. We would also suggest to do something to make the yard less congested near the entry door to make it easier to get turned around to back in for loading / unloading.

james h.  |  First Impressions 
Rating:
5.0

Awesome experience! They made our moving so much easier. The cargo van we rented was perfect and the (free) storage Is more than awesome!! 10/10 would recommend

Alisson H.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

Rémi M.  |  First Impressions 
Rating:
5.0

All the staff went over and above to help make our move easy!!!! Only complaint is the phone system, you really should have a receptionist answer the phone leaving the staff to do what they do best.

ANTHONY SAKE V.  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful. A special “thank you” to Tyler!!! I would return! Regards, Linda

Linda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleksandr R.  |  First Impressions 
Rating:
5.0

Great service all around and a month free storage that I so needed at the time. Kudos to all.

PATRICIA LYNN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doreen T.  |  First Impressions 
Rating:
5.0

ONLY ISSUE :I was not advised that for 24hr access that you had to register or something like that..arrived to unloaded at 8;00pm ..closed at 7:00pm.. I was helping out a friends from an abusive situation and gave them my free one month. they will continue to use your facility till she finds a place for her stuff all good other wise Darren

Darren A C.  |  First Impressions 
Rating:
4.0

Nice and clean , friendly staff and great service !

J NORBERT L.  |  First Impressions 
Rating:
4.0

Friendly and helpful staff. Thank you for the great service. Sincerely, Christine 😃

Christine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cleo g.  |  First Impressions 
Rating:
5.0

Fast and friendly service..

Linda F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alain M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harry L.  |  First Impressions 
Rating:
5.0

Even during this trying time of Covid 19, the service was excellent and my husband and I both felt safe in and on the premises. We are seniors and are in a situation of no family physical support at this time so being able to still make our necessary move is critical to us.

Marlene M.  |  First Impressions 
Rating:
5.0

Corey was the manager at this location. Honestly one of the nicest guys ever. I own a company and I realize how hard it can be to find good staff that truly care. Corey was so pleasant, knowledgeable and informative. I plan on being a customer for a long time!

BEN C.  |  First Impressions 
Rating:
5.0

THIS WAS MY FIRST EXPERIENCE WITH UHAUL AND I THE CUSTOMER SERVICE PROVIDED WAS EXCELLENT.

Donald Y L.  |  First Impressions 
Rating:
5.0

I was very impressed with the service we received as soon as we walked in the doors.

Betsy B.  |  First Impressions 
Rating:
5.0

Very friendly and helpful!

Rachel C.  |  First Impressions 
Rating:
3.0

it is much better than what it was last year.

helen l.  |  First Impressions 
No reviews have been submitted for this location.

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