Customer Reviews for U-Haul Moving & Storage at Mass Ave Boston

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Mass Ave Boston

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steven S. on

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The gas level was less than what was indicated on the invoice. All the employees were too busy to help and I had to get underway due to my tight schedule. I put more gas in it than was required and I was still charged for more gas.

Sylvia M. on

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Customer did not leave a comment.

Theresa B. on

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Location is understaffed often a long wait

CYNTHIA M. on

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Selina D. on

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I received a truck that sounded like the transmission was going on it. It wouldn't shift gears properly. It took me forever to get to my destination when I was on a time frame. Mind you I reserved the truck ahead of time and they still made me late waiting for a employee who had no idea what they were doing whatsoever. Then had the nerve to charge me a arm and a leg when I could have went to Lowe's and rented a $20 truck. This experience was horrible and I wouldn't recommend it to anyone.

richard L. on

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Barbara S. on

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The staff was helpful, the van very clear and ready, the drop-off also very smooth.

Mildred B. on

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Mihai R. on

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Thomas G. on

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Samuel G. on

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Keep doing the excellent job treat me which respect kindness and professionalism I will recommend U-Haul to any of my friends thank you for the respectfully treat the customers

George P. on

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Customer did not leave a comment.

Dawne C. on

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Happy customer!

Michael M. on

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Computer system was malfunctioning, process took an inordinate amount of time, trailer was dirty, staff damaged our vehicle while attaching trailer, manager was not helpful. Will encourage people not to rent from UHaul.

Genaro M. on

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Kevin M. on

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The cab was not cleaned out there was dog hair all over it, but we took it anyway.

Adhitama S. on

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very kind and helpful staff!

Lula P. on

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Just keep on doing what you doing cuz it works for you

Nathaniel C. on

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Nothing. The staff was friendly and helpful. There was an additional $136.00 charge I didn’t understand. It turned out to be an extra day. She waived the charge because i lost a full day packing the truck. I really appreciated this!!!

Tim S. on

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Akash T. on

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Had issues with dropping off and was charged unfairly for fuel.

David B. on

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Perfect for the job of the day!

peter W. on

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Promised over night storage at the time of rental, then refused to help with a difficult situation to store the truck over night as had been promised

Sebastian G. on

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Excellent experience. Friendly staff, fast checkout.

JOSEFINA P. on

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I would say the lines for service I was I line for a very long time and it almost closing time. I ended up leaving due to it was a very long line. Reprasentative infomrmed me it was ok. Uhaul is no# one best company ever. Very happy with you guys. Thank you,

Krystal T. on

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Juan L. on

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Debra B. on

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Provide a dolly.

Christine O. on

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The man that handled my return was very patronizing - for example, called me "sweetheart", and did not treat me with respect. Everyone else handled themselves professionally except this one man.

David R. on

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I was charged wrong amounts, I will be disputing the charges, if this continues to happen I move forward with my plans to not use U-Haul for my business needs

William P. on

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Customer did not leave a comment.

Vafa S. on

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The U-Box location in Boston is entirely under-staffed and mistake prone. We stored our box for two days and were done with the whole process; yet we received recurring charges a month later. The wonderful, yet terribly overworked, gentleman on site insisted that the location will be closed much earlier than what the website suggests, forcing us to rush through the loading and unloading process. At the end, once the recurring charges are reversed, I would be willing to deal with U-Haul and U-Box again but simply because I am not sure there are competing organizations with any better track record.

Raul R. on

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I had a great experience renting a truck but not quite a good one with my ubox.

Elisha H. on

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The vehicle was very sluggish. not running well at all, but i got the job done

Andrew L. on

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Customer did not leave a comment.

Alison L. on

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Saw rodents in facility. Staff poorly informed about unit availability. Took FOREVER to rent a simple unit. Anyone could get into storage area without swipe card. Confused employees.

Beverly L. on

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Thank you very much for all your support.

Branimir S. on

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Broken elevators - very difficult to move items using the stairs. Unresponsive and unhelpful staff - didn’t call the maintenance guy to fix the elevators.

jasmine t. on

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I did not appreciate the harassment emails after I moved out of the unit. I followed exact instructions when moving out so I do not understand why I was emailed several times about a late payment.

ALEJANDRO C. on

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Was rudely disrespected and given a hard time by th supervisors. I took th storage do to a emergency but if needed now i know i need to find a friendier place.

CHINA J. on

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My experience was good. Small rodent problem. Other than that, everything was fine.

Deborah C. on

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I do not remember the access hours, but overall service at the Roxbury U-Haul facility is always friendly and professional and efficient.

irma b. on

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I have send an email in several ocassion to Mr.Luis Cardona in regard the mistake in the rental of the truck..i havent receive no answer..my account has been charge twice for one day rental truck

CAROLYN C. on

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The staff appeared to be in patient with customers. Key cards did not work properply some items were stolen and a resolution was not offered.

Bernard C. on

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I am writing a comment because the program will not let me submit a review unless a write a comment. These computer generated surveys are becoming more and more annoying.

Ruth T. on

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Because I'm handicap I would have preferred to have had a locker on the floor. Otherwise it's just right for what I need..

Sanjeev M. on

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ad

STEVEN H. on

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Unfortunately, the freight elevators were not functional when we were moving our items from storage.

magnus j. on

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I had to use an elevator, both were not working, no one came to fix the issue for ~45 min, I had to transport all of my stuff (including carts) down cramped stairwell because of employee negligence.

Alexis T. on

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Rats got into my stuff and destroyed my mattress pad as well as some of my school books and other things. I ended up throwing a lot of my stuff out. Not great for a college student living on a budget.

Branimir S. on

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I came after move in date and my storage unit was not available anymore. I thought that I had it for one month. They charged me double the price to book a new storage unit.

Robert D. on

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I reserved a storage unit and they had the reservation but did not have the unit. I had to get a smaller unit and it could not hold all my stuff so I had to throw some things out. Very frustrated.

jose m. on

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Poor customer service the 1-800 and the office have total different rules the 800 number tells you one thing and then ypu go into the office and its a different story all staff have bad attitudes!!

Kelvin C. on

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Thanks!.

Bernard C. on

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Your staff was excellent and very helpful. I'd rate them excellent. My issue is with your key card entry system. The key card consistently failed to work properly even after it was re-programmed.

Alver M. on

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The ladies that were there, were more than helpful their customer service skill should be rated as 5 star. Being a manger at some of the best hotels, and restaurants in the city.

Laudys P. on

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Really nice staff

Christina W. on

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Service was excellent - my reservation got mixed up and they were able to help me out and put me in a temporary storage unit.

terry g. on

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The young lady was very good explaining in deal tail everything and took time to get what I needed.

DENISE P. on

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Great customer service always!

oneida m. on

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Moved my son from the dorm and that being a stressful time being in a place I didn’t really know the area. This process was not stressful. Staff was very helpful. Move in access was very easy.

Madison M. on

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6/18 Please fire Juanita R, worst customer experience evr, short tempered, angry and mean, didn't give me all storage unit info 7/18 please promote Shatora B so helpful and nice, also helped on 6/18

Douglas H. on

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Waiting over a half hour in line and then a half hour at the counter is unacceptable. Accomplished the goal though, but timing was rough for me.

Jonathan B. on

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Super helpful and supportive of my needs

David U. on

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I can’t recall her name, but the woman who helped me saved my life. She is incredible and her willingness to help made a huge difference!!!

Emilio R. on

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No comments

CYNTHIA R. on

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The only issue i had was trying to locate the representative when i returned her call, she gave me a call to let me know that they received a check from my bank after i moved out and my.

COLIN H. on

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Staff and management at the location are horrible. Nobody wants to do their job and they are all very rude.

Anthony M. on

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The facility was always clean and safe

FRANCIS R. on

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The Young lady who attended me (in which i forgot her name🤦‍♂️) was sweet and very informative towards my vist at uhaul. Thanks again and look forward to doing business again in the near future.

Margo P. on

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Jorge was very helpful with the whole process thank you

Daniel B. on

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Jorge was amazing. We had a lot of questions and he kept show us solutions. Came for boxes and left with a van rental and storage unit!

GILBERT O. on

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Brock H. on

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The woman who helped me was very nice, but also incompetent and unprofessional. Halfway through, she accidentally deleted all of my information. Her manager could not give us the attention we needed

Cecelia A. on

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The staff was very nice thank you all

Stephanie F. on

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Thank you for your service I will recommend friends and family service is great I will come back againj

CHANDRASE N. on

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The Freight elevator knob has been very tight for the past few months; there is almost always-- NO ONE who is around to help; so we need to call the front desk - which is always busy with customers--

Taronna B. on

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Did noy let me see space first just assigned anf also I wasn't expecting STAIRS...

Paul R. on

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I found the people they're very helpful and I'm glad I became a customer

April S. on

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Design storage units that can hold an entire household without the consumer having to buy multiply units to hold all that they are storing, or allow a consumer to look at the unit, not the displays.

STEVEN T. on

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I have no problems with U-Haul I think this is an amazing storage place the access to it the cleanliness you in the bathroom to spotless

tanesha s. on

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Mice droppings everywhere. Nasty I took videos I will post on social media disgusting

Lethia E. on

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Last night the staff was extremely rude for no reason and they had attitudes. I am happy I closed out my unit. They laughed at my frustrations which angered me. I will use different locations now on.

Monica J. on

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There’s mice and rats in the storage units please tell people who rent your units to not put any food of any kind in the storage units

sheryl w. on

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Mice and rat problem inside the storage bins,it needs to be addressed.

Bonita A. on

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the floors in the storage facility were immaculate, bathroom ceilings not good concerns: looking over my shoulder as I swiped access card having to slam door fast before someone comes in behind me.

RICKEY M. on

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My storage unit was broken into from the inside. I need a customer with uhaul for about 5 years and nothing like this has ever happened

Vignesh M. on

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RATS IN STORAGE UNIT. Health hazard

Janice Q. on

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None

Katherine C. on

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Staff was rude and not delightful to interact with

ana v. on

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Great customer service.i will recommend mass ave u-haul locations it was very easy to rent the truck and the storage space the staff were great and very friendly.keep up the great service

RAYMOND C. on

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When I would go to my storage to pick something Up i would see people drinking or doing drugs.. other than that everything else was decent. Coustomer service was always on point ! Thank you.

Jessica d. on

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Olivia D. on

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Sandy was AMAZING. My mover canceled last minute and she found a new mover all over the phone for me.

Rebecca J. on

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Move out process was easy with plenty of carts for loading up. Unfortunately they do NOT prorate. So, don’t plan on getting any money back even if you move out a few days into your month.

Terry E. on

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I would recommend letting people know about taking a picture of the unit when they are checking out up front. Also if you could walk people to their unit when the first get it to show how to check in

Michael K. on

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Staff scream and swear at customers in the parking lot. I asked for a storage unit for a 3 br apt and was given a unit that was much too small and it resulted in me losing some of my furniture and bel

Shawn O. on

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Perfect experience!

Alexis G. on

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thank you

Jenny R. on

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Thanks

Jimmy V. on

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Someone attempted to break in my storage unit. The latch on my unit was grinded using a power tool. I reported it and they said they would call me to replace the latch. No call. Next day I moved out.

Trey S. on

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There were mouse droppings all throughout my storage unit. I moved out shortly after. Also was very frustrated that I paid for a full month on 11/22 and moved out 3 days later and got no refund

Sandrine Q. on

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We have been able to unload our belongings from the Ubox and fill up the rented truck easily and inside (a treat when the weather is bad).

Wayne A. on

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professional

Robert T. on

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I found the staff here to be very nice and helpful. Service is slow, not their fault, but they are nice to work with.

Esther V. on

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Staff is friendly and respectful.

Alissa R. on

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Some of my boxes have been found with mouse droppings in the bottom of them, and some boxes and bags had chew holes. Other than that, it was a good experience. Reservation desk staff are very polite

Gabrielle T. on

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I was incorrectly charged for my first month of storage, I called multiple times and spoke to both customer service and the storage facility. No one fixed the situation until we went in person to clos

Alexandro G. on

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All was great!

Cheryl P. on

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Every one there was very nice and helpful will come again

Ken K. on

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Storage manager was very helpful!

David H. on

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Everyone at the location was super friendly and helpful, helping me attach and detach my U-Box from the rental truck. Many thanks!

Chad V. on

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Faster wait times.

DREWCELL S. on

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Thank you

Rosa B. on

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Everyone was attentive and helpful. A well run and clean facility.

Erica A. on

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I used the services for storage of a Ubox. My Ubox was lost and was not returned to me for 4 weeks. The staff and management had poor communication about the situation.

Barbara B. on

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Friendly and helpful staff. Clean facility.

Wayne L. on

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I would recommend others to get a storage unit at the location in South Boston.

Erica W. on

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The black man with the scarf on his head at the front desk was very rude to me when I requested to speak to the manager about my damaged bag and called the police when I insisted and threatened me.

Xinlong D. on

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U Box service is very helpful to my moving.

georgina m. on

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Regardless of the condition of this facility, the staff made it much worse. The staff was not in a good mood and were treating other clients (along with me) with impatience and rudeness.

Morgan B. on

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I was double charged for my order on August 30, 2018. I used a pickup truck and uhaul box. I was charged $42.66 and $55.18 for the same pickup truck. I would like this resolved immediately.

Jonathan P. on

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The staff there at 985 Mass ave are great and very helpful. Shatora, Shakira and Jeanelly are awesome. The Guys handling the trucks are the best.

David M. on

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Staff was excellent and very helpful.

flavia m. on

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I waited 2 hours to get my U-Box while the employees were not communicating with each other and forgot to find my box. It took many reminders from me to the staff before I finally got it.

Stacy R. on

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Due to high demand, availability was very low but once I found an available truck., everything went smooth. Im very satisfied.

derek v. on

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This interaction was terrible, and am very unlikely to give my business to uhaul ever again. I had multiple vans cancelled on me and never received any credit like your company claims.

Sarah S. on

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After my experience with uhaul, I would never use uhaul again. Very hard to get in touch with, never able to sign my contract due to it being in Spanish, had doubts I would ever see my ubox again

jackie m. on

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Manager would not issue me a refund for 21 unused rental days or issue a credit for future rental. Not great customer service regarding this issue. Otherwise I was satisfied.

Bryan s. on

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the lines were long, but it was the busy season and the staff kept them moving

Thelma S. on

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Thank you the storage place was good

WENDY V. on

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I had a wonderful customer services, very professional. Services was fast and pleasant. Wonderful job!

Enright M. on

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Upper level storage bin. The door couldn’t open all the way bc there was an obstruction on the ceiling.

Lisa J. on

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The information online doesn't match the information they adhere to at the location like the hours or phone numbers. There is a HUGE disconnect as to what the process is for receiving a U-Box.

Diana D. on

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All my stuff was in great condition and the staff were so nice!

Debra L. on

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The only thing was I wanted 24 he access and they wouldn't let me..

george q. on

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Need some air conditioner in the building.

Andre M. on

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I had the best experience with this company on mass ave. The bosses treat me great and went over and beyond to help me with my situation.

colin d. on

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SpokeWithCallCenterReps(HannahDeborahLiz)ConfirmingOverTheMonthThatTruckAndStorageWouldBeAvailableGivenConfirmationNumber.Showed up,NoStorageAvailableAndPadLockStillOnTruckWhenDrivenToMove.HadToGoBack

daniel a. on

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The pick up and drop locations were great, My only problem is that I needed to pick up my one-way rental trailer almost an hour away if it was better explained could have picked it up on my up north.

Chris F. on

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Thanks

Chris F. on

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Excellent!

Kirsten G. on

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Staff was very nice and helpful!

Chris F. on

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The crew at the mass Ave Boston u-haul facility are super nice, work very well together, and provide a positive customer experience.

Yichen L. on

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poor service

Matthew L. on

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Terrible, worst experience I’ve ever had. General Manager is completely incapable. Staff who tried to “help” were clueless. Never coming back.

RICKY A. on

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Easy to access, good elevators, always clean

MICHAEL M. on

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Staff very helpful and accommodating

tom r. on

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Terrible neighborhood !!

KAREN L. on

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If I ever need to store anything ,I would come back.

Adam C. on

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No additional comments

Warren S. on

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Great service.

Michelle B. on

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Ridiculous that you won't pro-rate a storage box. $75 to use the box for four days after paying you guys thousands of dollars is ridiculous.

Marc H. on

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My experience was about as poor as it could possibly be. The wrong U-Box was shipped to Nashville, my box was completely lost, I cancelled my entire shipment, got my own contractors & was still billed

JEAN M. on

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No comment

DIANE S. on

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I was satisfied with the service I received over the past 4 years. I would definitely recommend this particular U-Haul site to friends.

Abigail S. on

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Great staff! Very helpful.

VALARIE S. on

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It was okay.

Alex P. on

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I really happy when rent a store from U- Haul

Bernice C. on

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Everything was definitely clean. But I had a lot of trouble getting my card to work earlier this month, and the people at the Mass Ave location are impossible to reach via phone.

Corin L. on

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Lines can be Extremely Long, but the service was good

donna a. on

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Thanks for your service...at a time when I needed it the most. The price was more reasonable than other storage facilities in the area.

Eric J. on

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I saw a rat in the basement , and there was oil from a unit that leaked under the wall and onto the floor of my basement unit. In my unit on the second floor, we found a rat's nest under my sofa.