Customer Reviews for U-Haul Moving & Storage at Mendenhall

5040 reviews

3561 Mendenhall Rd   Memphis, TN 38115
(S Of I-240)

(901) 366-2624

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(901) 366-2624

3561 Mendenhall Rd
Memphis, TN 38115
(S Of I-240)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great employees

Stephen F. 
Rating:
5.0

It was a smooth east transaction. Very polite and professional employee

DIANN M. 
Rating:
1.0

I DID NOT WANT THE COLLISION DAMAGE WAIVER BUT SOMEHOW ENDED UP BEING CHARGED FOR IT ANYWAYS.

Cherish T. 
Rating:
4.0

Customer did not leave a comment.

LAWANDA R. 
Rating:
5.0

Everything went smooth from start to finish. Good job

Jerry R. 
Rating:
3.0

You charged me $20 because you were closed when I dropped it off? That's more than the whole ass rental fee.

Jake S. 
Rating:
3.0

I have used U HAUL n a number of city but this was one of my worst experience first customer service representative was very helpful, knowledgeable and respectful(Keirre) but (Kirra) very sarcastic, impatient and no customer service skills at all. Please don't mix these to young ladies up. The one is good doesn't have bracelet on her teeth .

Leon C. 
Rating:
5.0

No improvement needed. Ms K was extremely polite, professional and thorough

Terri H. 
Rating:
5.0

Customer did not leave a comment.

PABLO H. 
Rating:
5.0

Customer did not leave a comment.

Ladarius R. 
Rating:
5.0

Customer did not leave a comment.

SHERRY M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
3.0

Customer did not leave a comment.

Keaun H. 
Rating:
5.0

Everything was amazing

Alex D. 
Rating:
5.0

Thank y'all so much u all are a life saver

Javaris B. 
Rating:
5.0

Good customer service 👍

Diaunne A. 
Rating:
3.0

Customer did not leave a comment.

SHANIKA H. 
Rating:
3.0

I booked a uhaul for 12PM in Bartlett. When I showed up, they didn't have one. I showed them the confirmation email with the correct address and time, and they said they didn't have me in the system. I was on hold with uhaul for an hour and a half. They told me they could get me a uhaul for the following day, and I said I need one today. They called me back around 3PM and said they had a uhaul ready today. I went to pick it up but they didn't have the size they said that they did or the size below it so I had to get a 10' uhaul which didn't fit all of my belongings. I had a horrible experience with your company.

Brianna R. 
Rating:
3.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

I'm not sure what else could have been done to make this transaction any more seamless. The truck was ready at my appointment time and the drop was a breeze and the young lady helping me had outstanding customer service. I would recommend this location to anyone.

Darrell E. 
Rating:
1.0

When I rented the truck the lady at the counter couldn't take her AirPods out to hear what customers had to say. The answer service reserved the wrong size truck. The manager at this location made excuses for the mistake. The lady that I returned the truck to was very nice as well as helpful. This is her daughter not her. I've rented from this location several times this time with this staff was nothing like the past.

PURL L. 
Rating:
5.0

Customer did not leave a comment.

RENEE S. 
Rating:
5.0

They where out standing Gentleman,I would recommend anybody to this U-haul facility.

DARREN E.  |  First Impressions 
Rating:
5.0

Yvonne was absolutely amazing!

Karen M. 
Rating:
5.0

Customer did not leave a comment.

MONA S. 
Rating:
5.0

I think call reminders of pickup locations would be helpful.

Tashena J. 
Rating:
5.0

Customer did not leave a comment.

VANITY H. 
Rating:
5.0

Great customer service

April H.  |  First Impressions 
Rating:
3.0

It was okay just didn't have a dolly I ordered.

Byron S. 
Rating:
4.0

This location is great

LEVONNE R. 
Rating:
4.0

Nothing

Willie J. 
Rating:
5.0

My only disappointment was I had a 13 hour drive each way to Tampa, FL and the AC in the truck didn't work. Blew hot air out of the vents and the temps in Florida and Georgia that weekend were in the 90's. The check engine light came on randomly during the trip, and a wrench light (Service?) came on as well. the truck was older and had 182,000+ miles on it. For what I paid for this move on the vehicle I would have liked a better working AC and not having to worry something was wrong with the truck with those lights coming on randomly. The truck was very clean when I got it; the AC was a major disappointment.

SHANNON O. 
Rating:
5.0

Need More Help In Store ASAP For Faster Service

MALACHI O. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA C. 
Rating:
5.0

The on line information indicated U-Haul offer discounts for military/veterans and AARP/seniors generally, however this and other facilities did not offer or supply these or other discounts. Given the residual expenses applied, such as after hours services convenient fees, as a carded veteran and AARP senior citizen, across the company spectrum and business volume generated from these groups would be a generous gesture which could boost business volume more.

CARL J. 
Rating:
2.0

I requested a furniture dolly in my reservation. When I picked up the truck, there were no dollies available. The staff was not friendly or welcoming.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Great job

Daniel R. 
Rating:
2.0

Helpful but not nice. I tried to do a contactless pickup but it didn't work. And I got no explanation, they just redid my registration.

Kyle S. 
Rating:
4.0

Nice folks, took care of us immediately. The only recommendation I would make would be that they be a little more helpful in helping the customer understand what happens next. (ie, you'll receive a receipt of your drop-off via email, completed contract, etc)

JAMES M. 
Rating:
5.0

Nothing

Jeanetta G. 
Rating:
3.0

Customer did not leave a comment.

CHANCELEY E. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Have more appliance dollies at each location.

John T. 
Rating:
3.0

Bad customer service rude workers

david C. 
Rating:
4.0

.When reservations are made in advance you should be picking up your reserve equipment .Not U haul counter help stating. that they can't accommodate you .Very bad customer service.I am a preferred U Haul customer.

ANGELA K. 
Rating:
5.0

Customer did not leave a comment.

Taron W. 
Rating:
5.0

At this location the sales person Karrie. I guess I spelled her name correctly. She was very helpful and knowledgeable. Love it.

TRAMAINE B. 
Rating:
1.0

Customer did not leave a comment.

Tamika C.  |  Overall Experience 
Rating:
3.0

The truck cabs were filthy inside. The check engine light was on in the second vehicle I was given because the first one didn't have enough fuel.

Jessica H. 
Rating:
5.0

Had a great move, will most definitely use you guy's again.

KALANDRA W. 
Rating:
3.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

KRISTI S. 
Rating:
4.0

More employees working the shift. I had to wait almost 20 minutes to rent a truck

Andre F. 
Rating:
5.0

Customer did not leave a comment.

Cory T. 
Rating:
1.0

I reserved a truck for truck share. I stopped by the location the day before to ensure that the truck share option was selected as I had an important appointment the next morning which I needed my truck prior to opening of the uhaul location. The employee assured me that the keys would be in the lock box. Upon arriving at my pickup time, I logged into the website only to find that my reservation had been changed to pickup after the store opened. This delay tarnished my reputation with my client as I was late for my appointment!

LATOYA R. 
Rating:
4.0

Customer did not leave a comment.

Leroy N. 
Rating:
4.0

Customer did not leave a comment.

Leroy N. 
Rating:
5.0

Customer did not leave a comment.

Anna M. 
Rating:
1.0

Reservations were for one location. Uhual changed my reservation. I had to drive out of the way to pick up and drop off adding additional unwanted mileage that I had to pay for. Will not recommend

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Annie M. 
Rating:
5.0

Customer did not leave a comment.

christopher H. 
Rating:
4.0

Nothing!!! Everything went well, even making the reservation. Thank you so much for being kind and helpful.

Elaine T. 
Rating:
1.0

Customer did not leave a comment.

TYANNA H. 
Rating:
1.0

Okay I went over my miles and don't return the truck as planned however the personnel could have told me that I would've been charged 70 more dollars for keeping the truck longer and if I would've known that I could keep the truck 24 hrs at the same rate I would've booked it for that long I wasn't advised that. I felt used at this point from looking at my charges..

Kellie B. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel T. 
Rating:
5.0

The person who helped me was incredibly nice and knowledgeable. She also was very concerned that everything was safe and secure. She was great.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Mercedes T. 
Rating:
1.0

Better customer service

Ryan H. 
Rating:
1.0

Customer did not leave a comment.

Bryanjohn S. 
Rating:
2.0

Improve customer service during the install of the trailer and even the return of the trailer. The owner himself was quiet and short with me both times. Below average for the many U-Hauls I've been to.

BRETT L. 
Rating:
1.0

Get a better crew,the manger was not people oriented at all.bad attitude

Tisa W. 
Rating:
5.0

Very clean and organized facility! I was really impressed with this location, Very friendly and helpful!

Danny A. 
Rating:
5.0

Customer did not leave a comment.

Tierany J. 
Rating:
4.0

make sure to have workers on time and staffed.

Geneva C. 
Rating:
5.0

Customer did not leave a comment.

PERCY D. 
Rating:
3.0

The customer service agent had a bad attitude and was not courteous at all. He kept ignoring my questions and didn't tell me anything pertinent about my rental he just gave me a bunch of papers.

Priscilla P. 
Rating:
5.0

Everything was great!

Jonathan I. 
Rating:
5.0

Inside staff was very nice

TRIYOLANDA S. 
Rating:
3.0

Customer did not leave a comment.

NAOMI W. 
Rating:
3.0

The van I received had a very strong oder of smoke and Marijuana. The seats were not vacuumed. I moved girl scout cookies and all of the cases smelled of smoke when I had to give out to parents.

Regina C. 
Rating:
5.0

no need for improvement excellent service.

SYLVESTER J. 
Rating:
1.0

Hire people with customer care training that know how to treat people. Your people were very nasty.

samuel H. 
Rating:
5.0

what is the point of the online check in process if i have to wait in line when i get there?

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Chuck S. 
Rating:
4.0

Customer did not leave a comment.

Nadella S. 
Rating:
5.0

This location is by far the best one I have been to. The stuff is very friendly and helps in every way possible. I will be using them again for sure.

Shavekia G. 
Rating:
2.0

When I arrived the truck was not ready key wasn't in slot. I'm thankful there where still employees inside because the location was closed. The gentleman did look at my reservation but wasn't happy he had to. We had to wait cause the truck was not ready they still had to clean it. Just was a mess. Didn't actually get the truck till 540pm was waiting since 5

Johnny L. 
Rating:
5.0

Customer did not leave a comment.

Sherry M. 
Rating:
5.0

Customer did not leave a comment.

FELICIA F. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO R. 
Rating:
5.0

Customer did not leave a comment.

MARQUAVIS I. 
Rating:
5.0

Customer did not leave a comment.

SERGIO L. 
Rating:
5.0

That staff was very professional and attentive to our need.

SUSAN G. 
Rating:
5.0

Tishell was wonderful! Very polite and smiling all the time! She is a true asset to your company... well done!!

Miguel P. 
Rating:
5.0

Customer did not leave a comment.

Carlton S. 
Rating:
2.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Return my balance of money at a reasonable time.

SHIRLEY Y. 
Rating:
5.0

Customer did not leave a comment.

Wesley C. 
Rating:
3.0

After hour return process cost me to get an extra charge website took 34 minutes to load.

JOHN I. 
Rating:
3.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

Dhawn B. 
Rating:
5.0

Customer did not leave a comment.

Ruben L. 
Rating:
5.0

Customer did not leave a comment.

RAVEN M.  |  Overall Experience 
Rating:
1.0

Couldn’t rent me a storage unit because of someone else’s locks being on my unit. after 2 attempts the associate argued with me about the lock that wasn’t mine on the unit. Once they located the lock owner i was asked to come back for a third try. Resolution with the manager Was to just cancel my reservation.

JARRIS S.  |  Overall Experience 
Rating:
1.0

Poor storage facility roof was broken.

Anjali O.  |  First Impressions 
Rating:
5.0

You'll have quality staff

JOHN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chastity w.  |  Overall Experience 
Rating:
5.0

Everything went very smoothly-from the rental of the truck to placing my items in storage. Thanks for great service and great workers at the Mendenhall location.

Enid b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ashley M.  |  First Impressions 
Rating:
1.0

I was held up from my move for almost an hour while the person serving me seemed to not know what she was doing, took another customer in the middle of my rental, without asking me, then proceeded to take her time with him, including debating a rate increase. On I was finally sent to the unit, it was not as explained on the phone, there was no help in locating the unit, in fact I was given the wrong information, My driver was costing me extra money because of the insanely long delay. After realizing that the building I was sent to did not even house the unit I had rented, I gave up, went back to the office and cancelled the entire rental. By far the worst rental experience ever! I manage a Storage Facility, this was a disgraceful exhibition of Storage Rental. It ended up costing me almost $100 in additional expenses and I ran out of daylight. Train your staff, that is a challenging setup, bad staff only makes it worse.

Sharon t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Earnestine F.  |  First Impressions 
Rating:
5.0

These guys were great!

Ciana C.  |  Overall Experience 
Rating:
5.0

The owner was awesome and very helpful.

Ciana C.  |  First Impressions 
Rating:
5.0

Ms. Carol is great!!! She goes above and beyond to ensure the client is informed and aware of their business at UHaul.

LEGAIL L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth C.  |  Overall Experience 
Rating:
1.0

When I purchased my storage It wasn’t even shown to me. As a proceeded to try to put my things in there they still had a lock on it.

Aleeah B.  |  Overall Experience 
Rating:
1.0

This rating may not apply to the current employees because of the time span. But I was not satisfied with the overall service that I received the day of move-in. I don't usually give bad reviews to companies, but the service that was given during that time was deplorable.

shelia r.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lannette C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nikisha a.  |  Overall Experience 
Rating:
5.0

Everything was A1!!!

Adriane H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Demarcus R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichelle T.  |  Overall Experience 
Rating:
5.0

Will come back again if I need Uhaul service.

Nichelle T.  |  Overall Experience 
Rating:
5.0

Location manager, Ted Sr. is a great guy!! He was always willing to help with any of my concerns.

Landy S.  |  Overall Experience 
Rating:
1.0

It was the worse experience I've ever encountered. The staff were horrible. Staff were on their personal cell phone having personal conversation while myself and other customers were being waited on. The staff were extremely unprofessional. Had it not been closing hours I wouldn't have stored my things there.

Runetta C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyla S.  |  Overall Experience 
Rating:
5.0

I had several problems and they worked with me to resolve all of them thanks to the Mendenhall staff and Mgr

Zina J.  |  Overall Experience 
Rating:
4.0

Have issues with storage & returning truck

folaurasha j.  |  First Impressions 
Rating:
5.0

Excellent service with very little effort

clarice w.  |  First Impressions 
Rating:
5.0

The staff was awesome and very professional thank you all so much.

Nichelle T.  |  First Impressions 
Rating:
1.0

I didn't move my stiff iut what is going on!!!! I can't pay my bill!!!

TAMIA M.  |  Overall Experience 
Rating:
3.0

I had a few issues, but they were resolved with a call to 1 800 number. Denzel gave GREAT assistance! Very nice, professional young man. The young lady at the counter was sleepy, therefore, slow.

RASHIDA W.  |  Overall Experience 
Rating:
5.0

Perfect!

fatima W.  |  First Impressions 
Rating:
5.0

Professional and polite.

Laverne B.  |  Overall Experience 
Rating:
5.0

Friendly customer service. Very helpful in acquiring my storage area with plenty of room. Excellent and professional service.

Laverne B.  |  First Impressions 
Rating:
5.0

I have no complaints.

Cheree C.  |  Overall Experience 
Rating:
5.0

I was very impressed by all the people that work there

Jewel A.  |  Overall Experience 
Rating:
5.0

will return.

Davonya T.  |  Overall Experience 
Rating:
5.0

The staff was friendly and polite and clear the line in a timely fashion8

Denus H.  |  Overall Experience 
Rating:
2.0

Rent went up didn’t like that

Jasmine H.  |  Overall Experience 
Rating:
5.0

Mr. Ted Crawford Sr. professional and most accommodating in every aspect of my needs. Ten stars!!! Two thumps up!!!! Great guy!!!!

Landy S.  |  First Impressions 
Rating:
3.0

It depends on which staff member was at the counter but the attitudes were horrible. The prices are too high and they don't offer anything more than other facilities.

Jacqueline L.  |  Overall Experience 
Rating:
4.0

Thank you for everything

laquita d.  |  Overall Experience 
Rating:
4.0

Service is great. Everything was easy and convient and prices reasonable.

Latonya B.  |  Overall Experience 
Rating:
4.0

The staff was friendly.

Laquita D.  |  Overall Experience 
Rating:
3.0

Wait time at the counter in the office was very long. Getting into the storage facility was very confusing. Instructions on the procedure for swiping the access cards are needed.

Rick M.  |  First Impressions 
Rating:
5.0

Love everything.Everyone was nice and kind would come back again Thanks

Kathy B.  |  Overall Experience 
Rating:
4.0

i will definitely recommend the Mendenhall location to friends and family,and i will be using you all service again soon

katina m.  |  Overall Experience 
Rating:
5.0

*Uhaul of Pasadena CA, Raymond Ave.- Jim; Great guy! Very efficient and polite. *Uhaul at Mendenhall Memphis TN, Mendenhall Rd.- Ted & Trey...real gentlemen! Informative and very helpful.

Landy S.  |  Overall Experience 
Rating:
5.0

It was great experience with Uhaul.

Pruthviraj T.  |  Overall Experience 
Rating:
5.0

Thanks for your help

Nolitta J.  |  Overall Experience 
Rating:
5.0

I enjoyed how I was treated. The young lady was very professional.

Connie C.  |  First Impressions 
Rating:
4.0

a

Michael B.  |  Overall Experience 
Rating:
5.0

Great customer service!!!

Tonya W.  |  Reservation 
Rating:
1.0

Problem after problem!! I was charged extra mileage and gas because I had to go to another state tyo pickup this truck way out o f my way left a message with manager no vall back yet

SHAYLA L.  |  Reservation 
Rating:
2.0

Customer service wasn’t great and yalls storage unit was a joke

ANIKA P.  |  Overall Experience 
Rating:
5.0

great store and great management team!!! Thank you!!!

KEITH B.  |  Overall Experience 
Rating:
5.0

None

David H.  |  Overall Experience 
Rating:
5.0

Courteous, knowledgeable, and professional.

Beatrix W.  |  Overall Experience 
Rating:
1.0

Once my U-boxes arrived in Memphis, TN, my experience was horrible! You cannot reach anyone in the Memphis location and I received terrible customer service when trying to resolve issues.

Rebecca H.  |  Overall Experience 
Rating:
5.0

Thanks for good job.

yilmaz s.  |  Overall Experience 
Rating:
4.0

Great customer service!

Charlie T.  |  Overall Experience 
Rating:
5.0

Informed person at counter I was moving out of my storage unit. She didn't move me out and I was charged for a empty unit. Was told money would be refunded haven't received as of yet

Anthony H.  |  Overall Experience 
Rating:
1.0

I only needed a ubox for a one way move. They added a monthly storage fee and have charged me for an empty box I no longer needed! Nobody will contact me and Dominic will not respond to my inquiries!

Joseph H.  |  Overall Experience 
No reviews have been submitted for this location.

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