Customer Reviews for U-Haul Moving & Storage at Michigan Rd

Rating:

5.0

Very friendly employees. Helpful suggestions.

Rating:

2.0

When trying to check out the equipment in the morning, the man in the store was on an intense personal phone call about bowling the entire time. I was told to hold one moment please several times so that he could continue speaking with his friend. When attaching the trailer to my vehicle, I had to help drag it out of the snow and clean the snow off of it. When dropping off the trailer I was asked to put the trailer back where I found it in the bank of snow.

Rating:

5.0

Staff were friendly and helpful. Location wa easy to find and parking lot was cleaned. We had a mechanical issue with the truck that caused it to make an extremely loud sound. Our fees were waived to compensate us for the inconvenience. Thank you!

Rating:

5.0

Manager Antonio Woodard and staff were friendly and accommodating

Rating:

5.0

I liked that this location was well staffed to take care of customers in a timely fashion. Check-in and check-out ran smooth and mostly effortless. The equipment was clean and performed well. Thank You

Rating:

3.0

The truck is rented was very bad on how it was running. It didn't drive well at all.

Rating:

1.0

The general manager was rude and on personal Call the entire check in time. Upon return the girl took forever to come check truck and started falling asleep in truck . No way she wrote our mileage down correctly. . I want a call from the person over the gm

Rating:

5.0

Every thing was okay

Rating:

1.0

The manager at that location need to be replace. He’s rude and unprofessional but he still run the place. I Won’t use that location again. U-haul need to train the employees better and have some customer service in place like Penske, entreprise trucking or budget.

Rating:

5.0

Overall good but the truck needs some work because service engine light is on and it rides very ruff .

Rating:

2.0

Staff could be polite to customers. Greeting customer with what do you want is not ok. Then when customer states they have a reservation being told they don't have a reservation under your name. Not verbally responding to being shown reservation on phone. Only looking up to tell you mileage, fuel level upon return and that it would be pulled up front and to wait outside. treating customer with basic respect would be a major improvement.

Rating:

4.0

Ok as is

Rating:

3.0

I thought the review was suppose to be about "Service". These questions dont reflect anything about the service experience.

Rating:

4.0

The change oil message came on in the Cargo Van we rented. Maybe check maintenance records more often. Other than that, we had a positive rental experience. Thanks

Rating:

5.0

Very helpful in hook up and drop off

Rating:

1.0

I have used your location many times and have been happy. This time was different. A tail light was out on the trailer and it rode really bad. Worse than before. That aside, the issue happened afterward. I got a call from a random number and answered. It sounded like a scammer, I hung up. He called back and without an introduction called me and ignorant fuck and accused me of not returning the trailer. Finally he said, he was from U-Haul and continued accusing me. I have a receipt saying I returned the trailer, the manager Gigi checked me out. The receipt again, says so. He kept swearing at me, all without any reasoning. I hung up and have not heard back. Maybe an off day but wow that was unprofessional. Additionally, I returned the trailer over 12 hours early so I cannot understand why he called saying it was not returned in the first place. When it wasn’t suppose to be back anyway. I guess doing them a favor confused them.

Rating:

3.0

I informed the young lady that the plastic and other items were in the rear when we picked up truck. No, I didn’t check rear before I left. We only picked up pre-packaged boxes of toys. She insisted we left those items in rear. I am not a liar, and didn’t appreciate her attitude. I’m not a hard person to get along with!

Rating:

5.0

Just continue maintaining good service and cleaningness of the facilities and always happiness.

Rating:

1.0

Had to drive to a different location to pick up car dolly. Into Indianapolis, which I was not wanting to do. Then when returned to Hot Springs no one there to clear my return even though it was during business hours. Dolly was never cleared until multiple phone calls from Uhaul and myself. I drove back to the place returned and call Uhaul from there. A gentleman was there but did not do Uhaul but called the person that does it. Finally after 18 days after return it was cleared. I was really retired of the ongoing accusations that I never returned it.

Rating:

3.0

The trucks are just very very old and not very well maintained. With that, they should make people aware of known issues with the trucks to keep people from being in a bind. The transmission was pretty much shot on the truck to where it took us almost 30mins to get it to shift out of “P”. Had to have my mechanic drive the truck to the gas station, keep it running with his foot on the brake while I pumped the gas because once he got it in gear, we had to keep it in order to get it back to the return location! And now if you don’t purchase the insurance and something like that happens, the customer is responsible financially if someone has to be called out for repairs. That is so not fair! Especially if they are aware of the issue already. When I returned the truck, I let them know what happened and the guy said, “Oh yeah, we’ve been having that problem with a lot of our trucks!” as if that justifies why I was stuck for about 30mins with the mind that I was going to be responsible for fixing the transmission on that already VERY old truck with a pre-existing issue!! I’ve always used u-haul but considering going a different route next time I need a moving truck after this last situation. I’m rather disappointed in u-haul.

Rating:

3.0

I know that UHaul doesn't rent the nicest and newest trucks for in-town moves. But it is neither a good look nor a great experience to get a truck with a steering wheel so overused that the tacky foam is exposed and even a good four inches of substructure metal is exposed. That aside, it was a fair experience.

Rating:

1.0

The “general manager” was the rudest person I had ever met. We walked in to check in for our truck and he was rude the entire time. I will not be renting from this location again. Today, when we dropped off the truck, experience was great.

Rating:

5.0

Friendly and very helpful. Great Service. Thank you!

Rating:

5.0

Everyone is friendly, helpful and efficient. The wait time is small and the experience was great. I keep using them over and over!

Rating:

4.0

The van I rented was calculating mileage too fast. It was a new van, so I reported it. Perhaps a calibration issue? The store clerk was extremely rude to both me and the UHAUL Customer Service Rep, for the return process. She charged my card incorrectly, was yelling at me, called me a liar, verbally abused the UHAUL Rep, and was overall horribly RUDE! I love UHAUL, but am tramatized by that experience.

Rating:

5.0

Gigi at the front desk was especially helpful in processing my return near closing time. The whole process from start to finish was very effocient. I highly recommend you use the app if you want to get in and out quickly.

Rating:

5.0

Excellent customer service! Would absolutely use again!

Rating:

1.0

Manager was extremely rude and condescending. Understaffed and overwhelmed. Equipment originally requested was not available, so we were downgraded to a smaller truck requiring us to make additional trips incurring additional mileage expenses. They also charged us for safe tow and safe move after we declined. When we reached out about the situation, the manager was rude and said we were lying. We move every 6 months and have always used UHaul so we were very disappointed in this experience.

Rating:

5.0

I have rented from this location 4 to 5 times. Every time it is a 5 out of 5. I have watched the desk staff when they are ultra busy be calm and friendly under pressure. The last time I was there to drop off a trailer everyone was covered up. The owner was on his cell phone and patiently helped me while doing business on his phone. This last time was the day after thanksgiving and only two people where there because they knew it would be slow. It was the owner and one other person. I had a reservation that I had messed up. The owner took care of it even though my error was kind of dumb. I hope you don't think this is smoke and commend him for representing U-Haul so well! Thanks

Rating:

5.0

Antonio and team did great, even in nonideal (snowy/icy) weather.

Rating:

5.0

Quick and easy. Staff very friendly.

Rating:

5.0

Nothing. The man who helped us with our rental and return was friendly and efficient, and the trailer worked well. Easy and pleasant rental.

Rating:

3.0

This U-Haul facility did very well. I had a reservation with another location (9834 N Michigan Rd, Indpls, IN) and the container for the vehicle key could not be opened. The lock was off and plate would not move. Going to 6014 Michigan Rd was the solution.

Rating:

5.0

Customer service was great at both locations.

Rating:

5.0

Nothing, everything was ready to when I arrived.

Rating:

1.0

The app didn’t work for check in. My pick and top off location were changes which sent me over my allotted miles from the start. They did not include the furniture pads i reserved which have not been refunded. And they are trying to charge me another 96$ for the furniture pads that i never had. Don’t use these people.

Rating:

1.0

I'm a car dealer and have a moving company and I'm using Uhaul a lot, but form what I've seen through this experience if this location was the only place to rent uhaul equipments from I'll never come to this location again with the staff they have there, the lady who ran my reservation that I did on my app doesn't wanna talk with you as a customer to answer or tell you what you need to do she just wave with her head or give you barely one word as an answer. but she will waste a good time talking with her coworkers in spanish and make you wait till she finish and wast your time. And this is not appropriate specially i don't speak spanish and don't know what they're saying. And then got questions again for the reservation details and had to choose it again from the beginning, I don't know why I did the reservation on my app then, and when we came to payment and i saw it will charge extra if you pay with cash or debit i guess on the panel so i asked her seeking for some explanation to confirm how much I'll get charge she said if you read what it says you'll understand. At this moment i really had enough from her lack of customer service job, i used to be a store manager and i was dealing with a lot of employees like her, so i said i don't like the way you're talking to me that's very rude and then i found another person who works there involved and the tone wasn't a pleasure at all but with a very respectful way from my side . So i ended it and said I'm in rush and need to get my equipment and leave. she didn't use and refused to use the card I have on file. Despite all the other locations that I used to go to do that and make your business easier. And finally she gave me my Printed paper that shows equipment # and all the info you need. But guess what there was no trailer with the same number that she gave me so I had to go back again and waste more time and finally got the right paper and checked my equipment lights and connections and headed to pickup the car but unfortunately I didn't make it so i returned the trailer back around 4 am after I got back from Illinois state, so it was around 7 or 8 hours my two way trip i didn't load any cars or opened any fenders, but was surprised by a fender damage charge to my card. So it's obviously a set up just because I spoke and said to both workers that I didn't like the way you're treat me as a customer. I'll never recommend this location to anyone they will set you up if you said something on how badly they treat their customers in this location. Uhaul does a great job and help me to get a lot of business done but by this way looks like will head to another provider to make business with if no investigation will be done here you can check the return pictures that i submitted it when i returned your equipment. Just add to this that the trailer they gave me when she changed my Printed paper next time wasn't really look good. It has an oil brake leak when I was checking the connections and when I was braking I felt like the trailer brake wasn't working as it should so I didn't know what they planned to do with me but now i knew. this isn't acceptable at all. If you don't like doing your job right just don't do it please people had enough already.

Rating:

5.0

Renting was easy and took no time at all. Service was great. I would definitely recommend!

Rating:

5.0

N/a.

Rating:

3.0

The representative that checked me in was polite and patient since the link did not work.

Rating:

5.0

The service people where friendly and professional will recommend to a friend thanks for the great service.

Rating:

5.0

I've rented from different Uhaul locations a lot of times over the years, and this is hands down the best experience I've had with the company. Great customer service, bilingual employees, and the location was neat and tidy.

Rating:

4.0

Make sure the truck isn't draining the battery to strand the next customer at a gas station, like my fiancee and I were for 45 mins to an hour. Thankfully the roadside service tech was great and got us going again.

Rating:

5.0

everyone at the store was amazing, such a friendly and helpful team.

Rating:

1.0

The roof leaked ALL OVER MY EVENT ITEMS and I lost almost a grand in centerpieces :( I would like to discuss with someone ASAP. smoothshelby@gmail.com

Rating:

5.0

Trailer had an expired license plate. This required calls to ensure we had no problems on the road.

Rating:

5.0

I was there before they opened for a drop-off so i can't give a full review the lot is large so drop-off was easy.

Rating:

1.0

Went to drop off vehicle- Couldn’t find a drop box after hours locked the key inside the truck. 125 dollar key cut fee? Like you didn’t have the original , inside the business to come unlock the door.

Rating:

4.0

Do not know. You were courtesy..and helpful.thanks

Rating:

5.0

The gentleman at pickup was super helpful and friendly. The dropoff experience was all taken care of outside without ever needing to go inside. Super smooth and simple experience. Thank you so much!

Rating:

4.0

The employees were very nice professional, and overall very positive experience

Rating:

5.0

Antonio was friendly, professional and courteous. Personally helped me hook up the trailer, check lighting, etc. Drop off location was the same experience. Trailer was well maintained and in good shape.

Rating:

5.0

Great

Rating:

3.0

Showed me where to park the trailer, then left me to disconnect it and walked away.

Rating:

5.0

Honestly, not a thing. Antonio was wonderful and KJ was a huge help. Everything worked as one would hope and I am extremely satisfied and happy with how UHaul took care of me on this move. Thank you!

Rating:

5.0

Really good

Rating:

5.0

I think was as clean as it could be for the pick up location. The worker was very nice and helpful. Return location was awesome! Great friendly service from all employees. Great team work!!

Rating:

5.0

Very helpful and professional and kind…….

Rating:

1.0

Clerk was rude and I was over charged a lot. I used the $19.95 truck the entire total miles including return 18.7 miles was charged for 45 miles also put gas in there after being instructed by clerk to put it where it was. After return was charged for gas after I put gas in truck. Horrible service over charges went from $38 to 91 then $72

Rating:

5.0

Good people work there. Everyone was helpful and pleasant.

Rating:

4.0

It was fine..Thank You.

Rating:

5.0

Great service and easy to deal with.

Rating:

5.0

Great Service

Rating:

5.0

Keep up the GREAT CUSTOMER SERVICE!!! Was a pleasure to serviced by this crew took the time to explain things just simply helpful all the way around THE MANAGER NEEDS A RAISE HE CAN DEFINITELY HANDLE THE CROWD THEY WAS ROLLING IN & HE WAS ROLLIN' EM OUT THANKS SO MUCH TO ALL OF YOU!!!!!

Rating:

2.0

I booked a storage space & U-Haul online at this location. We moved all our items from home into the U-Haul, filled the gas back up and arrived back at this location to now move items into a storage unit. Representative 1 obtained all my information, process payment, gave me my storage # & showed me how to access storage area. The movers open the storage unit and it was full of boxes from the previous storage owner. Representative 2 was notified and he stated “This is the customer’s fault.” & “We don’t have anymore units available.” I walked back to the front and Representative 3 (Hispanic Female) goes on to tell me “We don’t have anymore units here” “I am going to refund your money” “You have to go to another U-Haul location on layfette & see if they have a storage” “we check and clean storage at night” “we cannot touch the customers items in the storage.” Representative 3 didn’t care about us having to drive more miles to another location then back to this location to return uhual or the possibility that the next location might not have had any storage availability or that I had 2 movers waiting to unload our items for over an 1. Representative 4 gave me the mangers information and stated to call him immediately regarding this issue. After 1.5hrs the manager was able to provide me a storage unit and refund for first month (still waiting on refund) The manager was very professional, kind and compassionate about the situation.

Rating:

5.0

The staff is so nice

Rating:

1.0

This was a janky experience to say the least. Moving from Texas to come home to randomly poor attitudes, broken system, no access DURING access hours, was the worst part of my moving journey. These people seem to forget the services they’re payed to comply. Forgetting your only a small number in a company that don’t care nothing about you

Rating:

5.0

The manager is the best A+

Rating:

5.0

Antonio and his team are accommodating and considerate. They are very busy but address customers respectfully. I really appreciate/d their service!

Rating:

5.0

Great customer service! I highly recommend U-Haul for your moving and storage needs.

Rating:

1.0

Everyone was friendly. But they did not have any authority to fix mistakes that were made.

Rating:

3.0

Key card never worked always had to wait until store was open to get to my storage. If you were 2 days late they charge a 15.00 late fee another 15.00 if your 2 weeks late. Storage unit area had birds in there my stuff had bird feces on it.

Rating:

5.0

pad locks were a little tricky

Rating:

5.0

Very happy with my experience. Thanks!

Rating:

2.0

They put me through a lot of hassle that could have been avoided at the Michigan Road location.

Rating:

1.0

Yall stole my property without notice. Law suited sho! I didn't give yall permission to touch my property. Pay for my property or be sued. Notice to the sender.

Rating:

4.0

The U-Haul customer service reps were extremely helpful in setting up our storage unit, and the person at the site was as well. Made for a less stressful apartment move-out for our son - and us!

Rating:

5.0

Thank you

Rating:

3.0

Staff was nowhere to be found, I had to go find him and he was rude and lazy. He tried to charge me for a storage that I qualified for free and reserved… poor customer service

Rating:

5.0

My only complaint is I didn’t receive any money back at the end of my rental. I paid before it was due and left before due again.

Rating:

5.0

Best crew ever!!

Rating:

3.0

More storages n size options

Rating:

5.0

Davion was very helpful and awsome! Thanks man much appreciated

Rating:

5.0

She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again

Rating:

1.0

The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.

Rating:

5.0

The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member

Rating:

5.0

The staff was great, very friendly and professional. All my needs were met I would definitely come back.