Customer Reviews for U-Haul Moving & Storage at N Rancho Dr

10679 reviews

3969 N Rancho Dr   Las Vegas, NV 89130
(N Rancho and N Jones)

(702) 656-7044

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 656-7044

3969 N Rancho Dr
Las Vegas, NV 89130
(N Rancho and N Jones)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Yansey N. 
Rating:
2.0

The customer service rep that gave me the trailer made me pick up the tongue and connect it as she said it was to heavy for her. The tongue was also very greasy and stained my pants.

Timothy D. 
Rating:
4.0

Computers systems were down so I had to wait in a line for a long time

Yusuf A. 
Rating:
5.0

Everything was great

Pierre D. 
Rating:
4.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
1.0

The truck smelled like cat pee, truck seemed to be clean, but the smell was horrible, worst experience with uHaul, windows dirty, seats sticky, very disappointed with the condition of this truck

CHRISTIAN O. 
Rating:
5.0

Customer did not leave a comment.

OMER RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

SHELDON KASHIF R. 
Rating:
4.0

Find a way for your phone system to except incoming calls. I wanted to leave you information and there was no way to do it.

RONALD RICHARD E. 
Rating:
1.0

It was impossible to get someone to answer a phone call. All of the employees in the yard looked miserable, and would not even make eye contact with me, and had no problem letting me just stand by my vehicle waiting for assistance unhooking a trailer until I finally went inside and was then given a shoulder shrug when I suggested that they should try calling their own phone number.

ROLAND CURTIS T. 
Rating:
5.0

The wait time for a phone call would be great to see, perhaps a 10 minute wait time per call received vs a 20 minute will definitely help others in the future given the nature of any call but understandable if a call needs attention vs a quick inquiry or call from an existing rental for further assistance would be appreciated more so

PHILLIP JELANI M. 
Rating:
4.0

Customer did not leave a comment.

Raymund D. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

I've rented quite a few times over the years but this location was the best!! Girls in the office were quick, informative and both had great personalities, the guys outside were great!! I highly recommend this location!! Ten gold stars!!

CYNDY ANN W. 
Rating:
5.0

Very nice customer service from everyone

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

KARL EDMUND G. 
Rating:
5.0

Customer did not leave a comment.

THEODORE ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

MARYANNE B. 
Rating:
5.0

Customer did not leave a comment.

Jarrett W. 
Rating:
3.0

Good help

RICHARD ARVID D. 
Rating:
1.0

My storage unit was broken into with thousands of dollars worth of tools and irreplaceable antique automotive parts.

Lewis R.  |  Overall Experience 
Rating:
5.0

My experience with reserving through the app was poor. Thankfully Kimberly got everything sorted out for me. Kudos to her!

DENNIS G T. 
Rating:
5.0

All the employees I encountered were really nice. I was actually surprised how well I was treated. I will only use this location. Thanks

Robert E. 
Rating:
5.0

No comment

CARLITO TORRES A. 
Rating:
5.0

Good service thank

JOSE M. 
Rating:
5.0

We've been going here for over 10 years. The best spot in town to rent YOUR TRUCK! The managers are on spot...

VINCENT E. 
Rating:
1.0

The young employees/ nice and motivated The Supervion HORRIBLE AND RUDE ! Never again

RAMON AKELL G. 
Rating:
5.0

After picking up the truck I noticed the door was hard to open and mirrors were lose and wouldn't stay in adjustment....I reported it upon return

THOMAS GARY R. 
Rating:
5.0

Customer did not leave a comment.

GAYLEN B. 
Rating:
5.0

The return location was fine. Prior to this we had tried to return to the location on N Rainbow Blvd, right next door to our apartments. The two employees working at this location, one male one female, we're both rude and unhelpful and refused to allow us to return the truck here because they didn't have space for it. We tried calling the 1-800 number for assistance but we're on hold for 20 minutes before we gave up, hung up, and drove to the location at N Rancho where they accepted our vehicle. When we drove through the lot at N Rainbow, there was plenty of space and it was clear that they just didn't want to help and take our truck. After a long day of moving, and driving from CA to NV, this was an extremely frustrating experience. We had already filled the truck, had limited miles left before going over our allotment, and we were forced to drive to a further location to return there. Luckily, the second return attempt at Rancho went a lot smoother. At first we were a little taken aback as we were told to just leave the truck with keys in it and we'd get an email receipt later. But after the employee realized we were skeptical and wanted a receipt, and we let him know the situation we had at the last location, he got us taken care of and on our way.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

BEULAH EUSTACIA F. 
Rating:
5.0

The new ease of returning and checking in your equipment has improved for the best. Quick, easy, painless. Not the long line wait like it use to be.

gregg D. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

ARETHA COLLETTE H. 
Rating:
5.0

Love to using

Sang H. 
Rating:
5.0

Great customer service at this location. It's easy to reserve a vehicle, pick it up and return it. A pleasant experience!

George T. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN MARIE W. 
Rating:
5.0

Customer did not leave a comment.

JOHN GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

DARREN S. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
4.0

Customer did not leave a comment.

VIRGINIA V. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE RENE P. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

I would like to say that the ladies in the office were so amazing. They immediately saw I was stressed and they were so kind and helpful. I was able to calm down and spoke to them again to say thank you. I was told they sensed my stress and wanted to help me anyway they could. Those are great people.

EMILY S.  |  First Impressions 
Rating:
4.0

Everyone so professional and nice.

MARY ANN N. 
Rating:
3.0

Customer did not leave a comment.

TERESA LEE M. 
Rating:
5.0

Computer system could not upload pics side mirrors to upgrade do not stay in place

ELONDIA RENIA H. 
Rating:
4.0

Customer did not leave a comment.

GUADALUPE H. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN BURKHART W. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Very busy on a Saturday. The staff was friendly and very helpful too everyone.

Benjamin S. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY J G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

JEREMY DAVID H. 
Rating:
3.0

Customer service was excellent..it took awhile for them to come over to check the truck in, but when he finally came he was very friendly, & courteous.

ROBBIE L F. 
Rating:
4.0

Gregory was very pleasant.

TAMIKA J. 
Rating:
3.0

Not have employees smoking marijuana in the parking lot after-hours.

RONALD A. 
Rating:
4.0

I would have rated higher but the CS Rep told the U-Haul place was near me and it was not. It was approx. 5 miles from my location. I passed several U-Haul locations before I reached this location. The staff was very friendly and it took no time to pick up and return the truck.

J C O. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Shianne H. 
Rating:
3.0

We rented a car carrier could not find an employee to help us the car correctly took over an HR for an employee to get permission to show us how to lock and load the car.

JEANNE R P. 
Rating:
5.0

Customer did not leave a comment.

NEAL C. 
Rating:
5.0

Change oil soon light was on in the van.

CHARLES BLAINE L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
3.0

Customer did not leave a comment.

EDDIE FRANCISCO P. 
Rating:
5.0

I could give no comments for improvement because this was my absolute best booking with you ever. Your employees went above and beyond to help me with all my issues and solve all my problems. I can never thank you enough for making a difficult move go very smoothly for me. Thank you very much!!!!!

Donna W. 
Rating:
5.0

Better instructions for how to operate the dash. Our only problem was figuring out what buttons did what. Took a second longer than it should have. Other than that it was a great experience with above average customer service from everyone we interacted with.

ALEXANDER G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Tanya R. 
Rating:
5.0

Customer did not leave a comment.

ANDRES E. 
Rating:
5.0

From the moment that we walked through the door to the moment we returned the truck it was an outstanding experience and I would like the representative that handled us to be rewarded for her excellent customer service and knowledge about everything. i'd also like to say thank you to the individuals that clean the truck, they make sure that everything is sterile and clean considering the fact that I had a kidney transplant that means the world to me. Thank you so much for having employees that really seem to care about us. I am a club promoter here in Vegas where I live for 20 years and I will be sure to recommend your location at all times Blessings Carlene Lawrence & Jason Baker

JASON LAMONT B. 
Rating:
5.0

Give more information ahead of time about drop-off procedures! I arranged for a late-night drop-off. I knew the facility would be closed but presumed the instructions would be clear (where to park it, where to leave the key, etc.), but they were not helpful at all. I looked for the key drop box for 20 minutes before finally another customer who happened to be loading their storage showed me- said he'd had the same problem once before. Ultimately the box is nothing at all like the picture, in fact it's not a box at all. The picture shows a u-haul orange box and says it will be "near the front door". What itvreally was, was a 'slit' of sorts that had been cut into one of the garage doors of what looks to be a maintenance garage.

TERESA LYNN K. 
Rating:
5.0

Customer did not leave a comment.

Natasha Nicole Q. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA MARIE G. 
Rating:
5.0

Nothing it was an awesome experience

ARETHA COLLETTE H. 
Rating:
4.0

The check-in process using your phone to take a photo is ridiculous. It would have been faster for the clerk to take my ID and scan it in a machine or I could have uploaded it from my computer at home before check-in and then have the clerk verify it upon my arrival. If the area has bad service or the wi-fi isn't too fast, this process is not very helpful. Other than that, the staff is very friendly and helpful.

KIMBERLY SUZANNE Z. 
Rating:
1.0

Always something with you Uhual first they said I didn't return the truck because one of the employees took it without permission and it was found at a bar now this time they said I didn't return it in time and tried charging me for a whole extra day!! Just very disappointed

WILLIAM S. 
Rating:
5.0

Update photos

KHEN NAKASHIMA S. 
Rating:
5.0

Nothing at all. Service of the staff was beyond excellent.

ANDRAE SAMONE W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Bob M.  |  Overall Experience 
Rating:
4.0

It was easy to rent a trailer and the staff was helpful.

NAUMANUKA A. 
Rating:
5.0

Customer did not leave a comment.

RENEE LORRAINE B. 
Rating:
4.0

Registration process is too slow.

GERALD EDWARD H. 
Rating:
2.0

Rather flaky at drop off. Dropped off at 8:30 am, 30 minutes prior to deadline but employee didn't get tbe data entered until after 10 am. I WAS CHARGED AN EXTRA DAY DUE TO THE DELINQUINCY OF THE EMPLOYEE IN COMPLETING THE RETURN PROCESSING.

STEPHEN JOSEPH C. 
Rating:
5.0

Everything that I went through at that location was excellent really appreciate it will do it again soon thank you

EMMETT BRENSTON H. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

BRIAN JOHN B. 
Rating:
5.0

great team and the return process was a 10 out of 10

NICHOLE RYNAE S. 
Rating:
5.0

The young Lady that waited on us was very nice and polite and very helpful, thank you.

MICHELLE M H. 
Rating:
5.0

Customer did not leave a comment.

JAVIER P. 
Rating:
5.0

Ms. Ashley is so fast and so accurate and works hard. Exceptional service.

MICHAEL V E. 
Rating:
4.0

Staff was friendly and very helpful

JAMES DESTRY V. 
Rating:
3.0

The counter people are not friendly at all . It seemed like they were being bothered . Also why fill out the info on line and then have to answer the same questions again.

Janet A. 
Rating:
4.0

Customer did not leave a comment.

Barbara S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFF G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy S.  |  Overall Experience 
Rating:
1.0

The staff was rude on a few of my visits.

gertrude I.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Rudy A.  |  First Impressions 
Rating:
5.0

Excellent customer service by all employees I had contact with.

Fidel D.  |  Overall Experience 
Rating:
5.0

Ashley was always friendly & very helpful when I needed anything. I’m definitely going to utilize this location for any & all future storage needs..& in fact, will send family/friends to do the same. Until we meet again, Take Care! 😊

Howard T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANTASHA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tierra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph F.  |  First Impressions 
Rating:
4.0

To much money per month, for the small space i rented!!!

Sedrick B.  |  Overall Experience 
Rating:
5.0

The lady who helped us was very friendly and informative.

MELINDA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen W.  |  Overall Experience 
Rating:
5.0

Ashley is an excellent employee & cares about her customers!

Howard T.  |  First Impressions 
Rating:
4.0

My agent was kind caring helpful and an asset

Tara K.  |  First Impressions 
Rating:
1.0

Never delt with a situation like this, where the actual staff took part in stealing property that was left at my unit. As a customer, I expected to receive help with protocols to return my stolen property or figureout what exactlyhappened with it. Instead I was treated as if I did something wrong. I felt as if the staff, mainly management Amy were no help and reacted as if she were the guilty party. I've been a loyal customer to this specific location for over 3yrs and didn't expect my renting experience to end in such disappointment. I would never refer a soul to this location in fear they'll have an awful experience a well.

maureisha j.  |  Overall Experience 
Rating:
5.0

Very good service

KELLY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie R.  |  Overall Experience 
Rating:
5.0

One of the managers at this facility, I think her name was Kimberly, was fabulous. She really went out of her way to accommodate my husband and I in getting the correct storage unit for us. You are very lucky to have her as your employee as this young lady is certainly a keeper.

Teri L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

irma-margot T.  |  First Impressions 
Rating:
4.0

Got the access code and it did not work. I got access denied code come up. The lady said everyone was busy but someone would be by. So waited 6 mins and I just tried it again and it finally worked. So maybe there should be advisory of please wait 10 mins before trying to use the code but other then that it was a very smooth process.

Amber B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gary G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kelvin n.  |  Overall Experience 
Rating:
4.0

Kimberly was very helpful ... she’s Great. She also multi tasks she’s in there working 3 desks.

Karen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abbas K.  |  Online Move In 
Rating:
4.0

Almost everyone I dealt with was helpful and friendly. One was rude. Moving in was a little bit trying as there was a long line if people waiting to be helped and only one person at the counter who was also answering the phones. I felt really sorry for her, no one could help all those people and answer the phone and be efficient and effective.

Julie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sharon S.  |  Overall Experience 
Rating:
3.0

There is a lady that works behind the desk that is useless. She was rude and very uninformative. She advised me that it would take 5 minutes for my card to work AFTER I went outside to move my stuff in. After waiting 5 minutes the card STILL did not work. Luckily there was a young man that was SUPER helpful. THANK GOD he was there. Unfortunately, she was too rude to overcome how helpful he was with resolving my issue of not having access.

Reggie B.  |  First Impressions 
Rating:
5.0

Mike went above and beyond to assist me on an extremely stressful day of moving. The storage space facility was impeccably clean and organized. Staff was friendly and extremely helpful.

MELANIE TERESA B.  |  First Impressions 
Rating:
1.0

Someone broke Into my storage unit and stole some of my property. I contacted the store manager and customer service and still nothing has been done. This is not a safe place to store your personal items. I would not recommend this place to anyone.

Sharlon B.  |  Overall Experience 
Rating:
5.0

Thank you for servicing us when we move again we will use your service truck and storage on next move

Ronald R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robyn o.  |  Overall Experience 
Rating:
3.0

All the black workers there unfriendly and evil ,,, I am not racial my husband black too ,,, I think they just hate their job or something ?

ROCHELLE J.  |  Overall Experience 
Rating:
2.0

The “customer service” is horrific. I was placed on a “brief” hold for 45 minutes, multiple times by the young lady answering the phone. I told her after holding twice and she said she would connect with another customer service department that could help me immediately, I was, once again placed on hold.

Paula N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ana S.  |  First Impressions 
Rating:
5.0

I had a wonderful experience while renting and was truly impressed with Rayniese and how attentive and helpful she was when I called to ensure all was checked out. She and the staff were truly a blessing to encounter and made my experience worth bragging about. Thank you

angela h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shakira B.  |  First Impressions 
Rating:
5.0

Mohammad and Jose were awesome! Everyone was so professional, helpful and polite. They offered great knowledge and made the experience convenient. Thank you!

BRYAN K.  |  First Impressions 
Rating:
3.0

My card did not work. Had to get back in line 4 times.

Camille S.  |  Overall Experience 
Rating:
2.0

At the beginning of the COVID-19 I contacted the GM Anita to ask how to help me out with the monthly payments. I spoke with her by phone and also sent email. She blew me off on phone stating she had over 300 emails to address and she would get back to me. For 3 months I had to take from other bills to pay this unit because she NEVER answered me again!! Plus the day I was moving out of this unit, one of the employees John had to help me access the building because the Manager was TOO busy. Your Management SUCKS!! Thanks John for helping me out..

Deborah Lynn R.  |  Overall Experience 
Rating:
5.0

Anita and her crew are AMAZING!!!!

Jamie Lynn M.  |  Overall Experience 
Rating:
5.0

Very satisfied, had carts and vending machines and the donation areas were useful. I would recommend to anyone. Very safe and I am just very happy with my time I needed it.

CYMANTHIA T.  |  Overall Experience 
Rating:
2.0

Everything thing was going good until I return the truck and thry over charged me. I was quoted one price and change something else.. I called customer service twice to confirm the price . Book it wrong price .... Call customer service and now they don't see it. Manger supposed to call me back to check the recording... Such a inconveniences. So still waiting on the resoponse

Tiffanny A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

adranzer j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tanege C.  |  Overall Experience 
Rating:
5.0

i was able to purchase the storage right away. facility was nice and clean. unfortunately I ended up not needing the storage and was able to get my money back and the staff wasn't rude about it.

Kemontre S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine S.  |  Overall Experience 
Rating:
5.0

Excellent customer service! Thank you!

Alicia S.  |  Overall Experience 
Rating:
5.0

I felt really comfortable using your storage unit.

virginia C.  |  Overall Experience 
Rating:
4.0

I have been so privileged to have my storage for 6-7yrs thank you

PEARL C.  |  Overall Experience 
Rating:
5.0

Excellent Service for a very busy facility

Debbie B.  |  First Impressions 
Rating:
4.0

Customer service was great. Gena was very helpful and kind.

Windsong A.  |  First Impressions 
Rating:
5.0

Thanks for a wonderful experience with using your facility!

Raquel B.  |  Overall Experience 
Rating:
4.0

all was good

Carol H.  |  Online Move In 
Rating:
3.0

I thought parking Uhaul vehicles in the loading and unloading spaces which were three was inconsiderate to patrons who only have 3 spaces to work with. Many times there was one space available for ren

PATRICK A.  |  Overall Experience 
Rating:
5.0

Employee who checked in my equipment and helped me get to my storage unit did a fantastic job.

James K.  |  First Impressions 
Rating:
5.0

NA

Blair G.  |  Overall Experience 
Rating:
5.0

Nicest people and so helpful!

Jackie M.  |  First Impressions 
Rating:
5.0

The only thing I was unhappy about was having to pay for a whole new key card because I forgot mine at home. Other wise everything was perfect. I would definetly use them again and recommend them to o

Christina O.  |  Overall Experience 
Rating:
5.0

Na

JOSEPH S.  |  Overall Experience 
Rating:
5.0

Thank you - you provided a necessary service - location were located in accessible sites - Thank You and enjoy the Holidays - your staff was very nice Vernia Jean McCullough

Vernia M.  |  Overall Experience 
Rating:
5.0

The GM, Anita is absolutely amazing to work with.

Ryan S.  |  Overall Experience 
Rating:
4.0

There were times(too many) when the wait lines were too long. Parking was a bear. Perhaps p.o s a designated load and unload area would help.

RIVANNA D.  |  Overall Experience 
Rating:
5.0

Myself and my spouse fell an really hard times and even been in and out of the hospital several times unable to pay the rent - the manager went above and beyond to assist us in getting our items out!!

Jamie G.  |  Overall Experience 
Rating:
5.0

Was tanks again all the staff people were bery friendly and tanks again sincerely pedro garcia

PEDRO G.  |  Overall Experience 
Rating:
5.0

I've used this facility for almost 3 years. Always treated very well by all personnel. Great staff that you should be proud to have representing your company.

deborah b.  |  Overall Experience 
Rating:
3.0

Great crew and service. They came to my rescue when 160 Craig screwed up our reservation. Thank you.

virginia C.  |  First Impressions 
Rating:
3.0

Employees went very knowledgeable and never followed up with anything.

Mary m.  |  Overall Experience 
Rating:
3.0

Was getting a storage unit. Manager was very nice, helpful, and knowledgeable. Went thru the process, and she was great with her knowledge. But nobody escorted me to my unit, and that could be better

Douglas O.  |  First Impressions 
Rating:
5.0

Very courteous and helpful.

JOSEPH S.  |  First Impressions 
Rating:
3.0

The staff is over worked and their systems are never working! The facility grounds are very dirty . The access is limited due to the doors digital lock system codes hardly ever working after hours

veronica b.  |  Overall Experience 
Rating:
2.0

It would have been helpful if the monthly payment options and policies would have been explained. Also if someone would have shown us where our unit was and how to get in and out of it correctly.

anika m.  |  First Impressions 
Rating:
4.0

All of my business with U-haul was handled in a courteous and efficient manner.

Mark S.  |  First Impressions 
Rating:
5.0

The size of storage met my expectations

Keith B.  |  Overall Experience 
Rating:
5.0

With no help the lady at the counter had not help from 7 am to 11 when I return the truck and ask if she could go to the bathroom it was her first break since helping me. she is Great!!!

AVRIL T.  |  First Impressions 
Rating:
5.0

Excellent courteous helpful concerned

Darcy M.  |  First Impressions 
Rating:
5.0

I have used U-Haul storage and rented trucks several times and I've been very pleased with the service. I will certainly recommend you and use your company again if I have to.

SOLVEIG B.  |  Overall Experience 
Rating:
3.0

Very disappointed. We’ve used UHaul many times and this last time, they charged us way too much for something that wasn’t our fault and they didn’t wanna work with us

terray n.  |  Overall Experience 
Rating:
3.0

long lines, due to computers not working properly. staff seemed new. but all nice

veronica b.  |  First Impressions 
Rating:
1.0

Took forever to rent me one month free of a locker. She took around 30-60 minutes and had a line waiting all the way to the door. Once i got the card for access to the storage i didn’t know how to use

Froilan R.  |  First Impressions 
Rating:
5.0

People were very friendly and efficient.

WILLIAM B.  |  First Impressions 
Rating:
3.0

If you're going to advertise that trucks can be rented with the app, you need to make it so that can happen. I showed up and the truck wasn't ready or even visible on the lot to enter into the app.

Kyle M.  |  First Impressions 
Rating:
4.0

Team was helpful and knowledgeable.

Howard R.  |  Overall Experience 
Rating:
5.0

I want to thank you on behalf of my late wife for showing us the way you treat customers.You helped me when I was at the most saddest time in my life.she chose you guys.and you did a wonderful job.

JOYICE G.  |  Overall Experience 
Rating:
5.0

Great service, no issues accessing my belongings. Easy online billing made my life easy!

Angie F.  |  Overall Experience 
Rating:
5.0

Delivered.

SHELLEY S.  |  Overall Experience 
Rating:
4.0

Only complaint, line always long for service, w 1 cashier, other than that ,Great place for business , Miss Anita is the best.

leshauna g.  |  Overall Experience 
Rating:
4.0

The entire process was seamless aside from a lengthy mobile pick up I am very happy with everything including the rental of the storage unit. The employee who helped me was very kind sweet.

Maria H.  |  First Impressions 
Rating:
5.0

Thank you

Dawn F.  |  Overall Experience 
Rating:
5.0

Everything was good until I found out I wasn't receiving a refund for the days that are paid for and not using

Tammy S.  |  Overall Experience 
Rating:
5.0

Anita again, made it an enjoyable experience!

MARGARET F.  |  First Impressions 
Rating:
1.0

Long wait. Over 39 minutes to rent a storage. Charged me for a lock that I didn’t need. Charged me for renters insuranceZ fraudulent practices. Post the real charges. Don’t bait and switch.

Denise c.  |  First Impressions 
Rating:
5.0

Awesome staff

SHELLEY S.  |  First Impressions 
Rating:
5.0

Tammy was great !

Robert W.  |  First Impressions 
Rating:
4.0

We rented a U-BOX and it was easy and convenient just like renting a storage unit but easier because you only have to move it twice once to load it and wants to unload it versus the storage unit

Jimmie K.  |  Overall Experience 
Rating:
5.0

No comment

Kelly B.  |  First Impressions 
Rating:
3.0

The Facility Manager was incredibly accommodating. Most of the staff was just as friendly. There was one customer service rep who really rude and nearly ruined the entire experience.

Nicole B.  |  Overall Experience 
Rating:
5.0

Friendly service

Franklin D.  |  First Impressions 
Rating:
5.0

Everything was good everybody was nice and very professional

Sandra G.  |  Overall Experience 
Rating:
1.0

The worst ever. I will never ever again rent storage unit or ever rent a truck from you rip off people. I’m going to report you to your corporate office for the lousy service and how you treated me.

pedro c.  |  Overall Experience 
Rating:
4.0

Customer service at the desk is horrible. Always a wait and unless it’s a manager the help are clueless at all but the most simple tasks.

Bryce C.  |  Overall Experience 
Rating:
3.0

N/A

Cedric H.  |  Overall Experience 
Rating:
5.0

The staff worked with me every step of the way, they provided wonderful customer service . Would highly recommend them for all things that need to be moved or placed into storage. Thank You.

LYNN F.  |  Overall Experience 
Rating:
1.0

Never again will I rent from U-Haul

Amari T.  |  Overall Experience 
Rating:
1.0

They lady’s at the office are very good and gentil but the work they do the employees out side stole the things of the custumers and I have very bad experience Anita the manager is good another commen

Miguel H.  |  Overall Experience 
Rating:
5.0

CSR was great & friendly however wait for service was very long.

sharon n.  |  First Impressions 
Rating:
5.0

No problems. Appreciate the service.

Bob S.  |  Overall Experience 
Rating:
5.0

Thank u

Kenneth L.  |  Overall Experience 
Rating:
5.0

Anita was excellent!! Thanks for the good service

james P.  |  First Impressions 
Rating:
2.0

Terrible experience. The staff was unknowledgeable, terribly rude, especially Marisol N. I won’t be doing business with this location again. I’d explain more but I don’t have enough characters.

Nicole G.  |  Overall Experience 
Rating:
5.0

They were very friendly and very helpful.

Robert G.  |  First Impressions 
Rating:
5.0

Never had a problem!

Ronette M.  |  Overall Experience 
Rating:
4.0

Some of the staff seem a little slow.

Larry w.  |  Overall Experience 
Rating:
5.0

I want to thank the entire staff at Uhaul for their help in getting me settled in to Las Vegas. And starting my new career.

Nathaniel R.  |  Reservation 
Rating:
4.0

easy access and friendly staff

Don B.  |  Overall Experience 
Rating:
5.0

While most storage facilities are just a storage unit, Uhaul is more customer service and I really appreciate that.

Natalie S.  |  Overall Experience 
Rating:
5.0

Great communication, and very helpful.

WAYNE O.  |  Reservation 
Rating:
4.0

Very expensive and no credit for time not used.

Sharon B.  |  Overall Experience 
Rating:
5.0

it was good

Chulgyu K.  |  Overall Experience 
Rating:
5.0

Best U Haul folks I ever had any contact with. Friendly, helpful, responsive and professional in all aspects.

LANCE S.  |  Overall Experience 
Rating:
3.0

The manager there wasn’t very helpful and truly didn’t care or try to explain how and what she could suggest anyway I could stop from losing my stuff in storage which my mom passed away last year

Erika M.  |  Overall Experience 
Rating:
4.0

good facility and conveniently located. Very helpful staff. some confusion on dates of payment occasionally. unable to find out why you don't use local time. Sometimes your facility seem to use UTC

ABRAHAM S.  |  Overall Experience 
Rating:
4.0

The lady who checked me in messed up the key card. Even though I would check in the alarm would go off chen I opened the door. This happened every time and not once did a staff member come out.

Rebecca G.  |  Overall Experience 
Rating:
5.0

Your staff has helped me during a difficult and mentally draining family time. Their caring and personable people. Thank you all

Ralph A.  |  Overall Experience 
Rating:
1.0

The manager of this facility should be fired. She lied to me at least twice. Her staff is great but she ruins this place singlehandedly. An employees told us that she is rude to customers and staff.

Jim H.  |  Overall Experience 
Rating:
4.0

On my move out the GM Anita was not accommodating . She wanted me to pay for a month. Needless to say I had to call Mike and he was very nice and fixed it for me.Then she threw my phone back at me

carol b.  |  Overall Experience 
Rating:
3.0

Your counter help was either brand new or incompetent. Everything from my address on the contract as Las Vegas, Alaska to not knowing how to ring up the mandatory lock. She was just a mess!

Rebecca G.  |  Reservation 
Rating:
5.0

Staff is always willing to assist and provides a great customer experience.

DAWN H.  |  Overall Experience 
Rating:
5.0

Very good

Paul T.  |  Overall Experience 
Rating:
4.0

Thanks

Dennis P.  |  Overall Experience 
Rating:
5.0

Walking in to the store, I was greeted with a warm welcome from the manager who directed me to Tammy at the service counter. A professional making my experience easy and fun with her humor. Epic! :)

Joseph H.  |  Reservation 
Rating:
5.0

I met the manager Anita when she managed Cypress Springs Apts when I lived there. She was am amazing manager there and an awesome U-haul manager. She's has an outstanding personality and she's funny.

cynthia j.  |  Reservation 
Rating:
5.0

None

Raymond H.  |  Overall Experience 
Rating:
5.0

Anita and her crew kick butt!! Very helpful. Thanks for everything!!

Jeff B.  |  Reservation 
Rating:
5.0

Thank you for everything.

Wilfredo C.  |  Overall Experience 
Rating:
5.0

The guys checking in the truck need to be more cautious when filing their report because our the mileage they reported was different than the mileage on the odometer. But it was quickly fixed. :)

Zachary D.  |  Reservation 
Rating:
5.0

Provided excellent customer service

John G E.  |  Overall Experience 
Rating:
3.0

My experience renting this storage was okay but I don't feel that it was right when U-Haul does not prorate and give me back my money if I do not stay in the storage unit the full month ends.

Augustin A.  |  Overall Experience 
Rating:
4.0

I got a one way truck to Los Angeles with an Auto Transporter. I paid an additional $20 +tax to have the car secured and tires strapped. By the time I arrived in L.A. the tire straps were off tires.

Adrienne Marie B.  |  Overall Experience 
Rating:
1.0

Mger is rude. Thieves. Forced me to pay for something I didnt agree to buy then refused to return my money because item was opened and used by them without my consent. Mgr is a miserable person. Run!

Desiree S.  |  Overall Experience 
Rating:
3.0

What is the reasoning behind not prorating the fee? I used the unit for 14 days. Why can't I get a refund. Besides,.... You've already rented it out for the rest of the month. That's not fair!!!!

KATHALEEN O.  |  Overall Experience 
Rating:
1.0

Y'all was rude and disrespectful and the stuff wasn't good so I would not recommend nobody come there I would never come there again good luck you need to hire new staff

karen g.  |  Overall Experience 
Rating:
5.0

It was really nice

Destine A.  |  Overall Experience 
Rating:
5.0

They always great You with a smile.

Hortencia B.  |  Overall Experience 
Rating:
5.0

Always helpful and nice

WAYNE O.  |  Overall Experience 
Rating:
4.0

Front desk wasn’t sure where the our UBox was at exactly, but was easy to find. Service was friendly and efficient! Very accommodating of my need to change pick up date several times

Joshua K.  |  Overall Experience 
Rating:
5.0

THanks so much and all of the staff at this location were wonderful people! Thanks so much!

Melissa P.  |  Overall Experience 
Rating:
4.0

Place was clean easy to move in and out 24hr.access was wonderful staff was very nice. Would highly recommend this facility

Vicki W.  |  Overall Experience 
Rating:
5.0

Easy and pain free

Cameron D.  |  Overall Experience 
Rating:
5.0

Very professional service, friendly and always goes the extra mile to help

William M.  |  Overall Experience 
Rating:
3.0

There's one thing I would change. It's uhauls computer system. Everytime I was at the facility the computers had issues. It made for ridiculously long wait times.

Sean S.  |  Overall Experience 
Rating:
4.0

I liked it

John S.  |  Overall Experience 
Rating:
2.0

This facility is all and always about the money. They do not care about how long you've been loyal.

GIABRAM H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top