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MARK YCustomer Reviews for U-Haul Moving & Storage at N Rancho Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stored. My things for 5 years. Glad to be out but would use you aging if needed
merri c | Overall ExperienceThe staff was great and kept me updated when my vehicle would be ready. Great crew over there!
CHESTER PEasy to rent and return
NONA WI’m a returning customer. Always taken care of courteously and professionally.
Timothy GApresiate Good Service
ANA MMake sure the level of gas is accurate in your system. I was charged way too much for gas that I had to replace from where it was.
LAVETTA SAshley and crew are also awesome, professional and courteous.
MICHELE LEasy to rent the unit and very accommodating its return. In and out in matter of minutes
GILBERT MThe staff were professional, patient and help!
lisa d | Overall ExperienceThe Lady was nice
Edna FTerrible Customer Service, on the front end and even worse on the back-end. Not sure about of training employees get. But how employees interact with the customers needs to be improved. I felt that 2 individuals were very rude, and this left a bad taste in my mouth.
EDWARD PAll good.
KATHRYN CAlways friendly and helpful good experience
GREGORY G | Overall ExperienceFor my experience Ashley and Ethan were excellent professional and friendly NO improvement needed.
WILLIS HNOTHING, Ashley and all her people are the best. I will and do only deal with the Jones/Rancho store exclusively
JAMES MSuper helpful at rancho location
Mario QWas surprised that we didn’t start with a full tank of fuel.
DAVID Ji was on my way to las vegas and im on highway 15, i called to confirm i needed a 10x20 was told we dont have them but we have 10x10 i told him i needed 2 outside 10x10 so i can hurry up and unload, he said no problem, i get there after 7 my units was up stairs on 2nd floor did not leave unpacking until 11:30 in the evening after a 9 hour drive...
Mario C | Overall ExperienceThe truck was very high. I would recommend aside step. I'm a 5'3" woman with a disability. It was hard for me to climb in and out of the cabin. At one time I fell getting out.
ANTOINETTE WThe two guys were very helpful, especially when I had to loop a bit to turn in the truck.
BRENDA MHad to swap out trucks a few times for safety issues that were discovered being leaving the location. Thankfully, the driver for this trip is a long distance driver & inspected everything like we were going across country instead of just to California. Hard to say, I would recommend this location because of the fact that we were given two trucks before finally heading out. I’ll answer yes…..reluctantly. Staff was polite but, check tires & everything before renting.
SEYOUNK REveryone was so helpful. From Kim setting everything up to the two guys that helped me figure out how to drop off. Well done!
GINA DA little up in price, but very convenient...
Pamela C | First ImpressionsReal nice
STEVEN WThey didn't want me to drop of the rental trailer in the drop off area, they told me I had to back it into the lot with the other trailers. The guy giving me hand signals of where to backup seemed to have forgotten I could not see him most of the time. I got the impression they were just too lazy to unhitch it in the proper area and not have to move it themselves. They seemed to enjoy standing around yapping instead of working. Didn't really feel like a valued customer.... I rent often, btw.
EDDIE MThis is fraud .I didn't rent anything
KYSE KDidn't offer me a free pick up settlement after I've been with you guys for years and sold my unit that was worth thousands and filled with generational items for a few hundred dollars. Rather scandalous.
Kijuana S | Overall Experiencemost importantly everyone was friendly
PETER SNo gasolina es muy incomodo cuando no es ful el carro
Ricardo DThe staff is amazing and courteous. Both inside and outside both gentlemen were extremely helpful.
GREGORY EI have rented trucks twice from this U-Haul location; they have been great both times. I have also purchased boxes and packing supplies. Their prices are good and have always had what I wanted. The staff is very friendly and accommodating.
CAROL AThe truck was not driving right. Almost got me off the road. I told to the people we rent from they said to report the place where we returned. We told them when we returned they said we have to get refunds from the place where we rented.
SHIANG-LAN HI had 2 items stolen from the pickup area.
ROBERT E | Overall ExperienceDon’t change anything!
KIM HOur experience with U-Haul was made awesome, through the professionalism and help, we received from Ashly and Jered at the Rancho U-Haul location.
EDDIE W | Overall ExperienceGreat customer service from rental to return.
DEL LI just wanted to mention, Ashly and Jared, for making our U-Haul experience an awesome one. They always go above and beyond what is required. We will always recommend our family and friends to use the Rancho U-Haul location.
EDDIE WNothing!! Everything was ready! The U haul was amazing!!! I’ll definitely recommend this company!!!
TAUNY HGreat!
KATO PProps to all of the staff there. In and out in under 15 mins, drop off was under 5!
RICHARD MMake sure the counter staff knows how to correctly charge for the services!! My card was charged too much in the very beginning then later the same day it was corrected then it n day 2 I was overcharged on my card yet again AFTER id initially had rented the truck for the 2 days up front! I was then charged an additional Full day when I was told id be charged $20.00 ONLY for being an hour late instead I was charged another full day!! It was unreal the mess made to my card!! This think, I use you guys a lot with my business ill have to rethink coming back to this location!
JENNIFER DI was not notified how measurements are taken for loading purposes. This cause additional mileage charges and insufficient loading room resulting in multiple trips.
DAVID RNot much everyone was on point
MANUEL NExcellent customer service
LACEY GService is terrible and slow- Workets were leisurely handling customers as if the customers were there to serve them
MICHAEL LI actually had used this location previously when I made a long distance move to LV and again for an in town move recently. The people working there are friendly and helpful so it will be the only uhaul location I'll choose. Thank you! 👍
HOLLY HNothing at that location. Fast courteous & extremely efficient.I would most definitely recommend & gladly tell friends & family how impressed I was with staff knowledge & professional attitudes! Thank you
DAVID PEverybody was nice and everybody new what they was doing. Yes all day 5 star good employees.
JODY LThere was a mishap in unit assignments- the staff member handled properly and reassigned!
lisa d | First ImpressionsEverything was fast and easy once you have everything for your reservation.
PETER LNot a thing! The staff is extremely patient and accommodating. I observed quality service and support given to each customer. The equipment, facility, storage spaces and restrooms are clean and well maintain.
MELANIE TEverything was great, excellent service. I will return when I need it.
JUAN BTruck had alot of miles on it but ran ok.
DAVID CI never had a problem with the location, always was excellent so I don’t know what could be better to better the place always gentle kind and nice people there at all times and I read regularly.
RONNIE GGreat service, thank you!
JANE M.
DANIEL BThis U-Haul facility is beautifully run, like all of the other ones we have dealt with. Everything was handled with such competentcy and courtesy. The facility is immaculate and very well organized. I can't imagine a business being run more smoothly. It makes me look forward to the next time we need to rent a truck.
MICHAEL MServices and promotional offer were EXCELLENT. I love the drop off area where I didn’t have to drop my stuff to Savers or Goodwill. I
ODETTE C | Overall ExperienceThank you for being there when I needed help
Sylvia L | Overall Experiencethank you for your service. You really helped me to relocate back to Las Vegas. I moved out a week ago.
Denise M | Overall ExperienceAshley the GM is amazing! So helpful and so friendly.
Timothy A | First ImpressionsThe truck got better gas mileage than advertised, about 15 mpg
PAUL MU-Haul always the best
DOUGLAS YEverything was perfect thanks
CELSO JClean and organized location. Friendly and professional staff. Returning equipment was easy. Thank you!
Marcella GAshley was great.....easy to talk to , gave me her full attention, knowledgeable of Uhauls equipment and pricing ...providing me with options, the pros and cons of .... Thank You ...
LAWRENCE AGreat customer service. Friendly and helpful staff.
RICARDO GI rented a auto transport one way to Phoenix Az and the equipment was in poor condition one of the wheel straps kept coming off the wheel took me all night what should’ve need a four hour drive took me all night till the next morning.
EDUARDO MAll good. This was my third rental in the last month.
STEVEN LI checked in online, got to the facility to get some direction to where my unit was and was directed to the wrong building. After wasting time backing the trailer up to the wrong building, the guide realized that I was at the wrong building and went inside to get some assistance. After five minutes, another associate shows up with a map and directions to where my actual unit was. Rather than showing me where it was he was just verbally telling me where it was. I get there and the card says not checked in when swipped. Finally a ma Agee tells the kid to go back there and show me what exactly to do to keep the alarm from going off. I get to my unit and IRS way tooo small. The agent who recommended that size didn’t understand that 5x5x10 won’t fit the contents of a 5x8 trailer and I had to switch units. It was not a smooth process and lack of proper direction at first was quite frustrating! This location needs better trained agents that actually know the property and know to always give the customer a map and proper directions the first time. It was the worst storage move in that I have ever experienced. I have used Uhaul storage for over 30 years. I would not recommend this location though.
MICHELLE T | Online Move InAll the staff was amazing. Ashley and Monica helped me and the service was great all across the board. I was greeted well by the gentleman who checked out my truck and my storage.
LASHAWNDA L | Overall ExperienceEveryone working here has been friendly and know what they are doing. I have rented several trucks from this location and have had no issues with them.
Hal B | Overall ExperienceThis notice was send to our mail yesterday (Sunday) that they closed our storage without notifying us that it will be closed. Contact the office this morning and they stated it was their mistake. They mistakenly moved our stuff to another unit. We are very concerned. My husband’s military stuff is in that unit. We are so upset. The representative we spoke to this morning was courteous and tried to explain the mistake. We need a letter from your company to explain the reason why they moved this when we are on autopay ontime every month.
edmond s | Overall ExperienceIt was good experience. I very surprised and grateful….
JOHN W | First ImpressionsPrices are high but everything else is great
Brittany P | Overall ExperienceWill use again
Carla J | Overall ExperienceVery good.atention
PEDRO T | First ImpressionsThank you for being a good neighbor.
CEECEE D | Overall ExperienceI just want to say that Uhual is very lucky to have Ashley Morgan on their management team. She has been absolutely a pleasure to work with during these unfortunate temporary financial hardship months. She was extremely helpful and supportive throughout finding solutions to store and move my belongings. She also helped me financially by finding resolution to many of my stressful problems caused by layoff from employer upon moving to NV from out of state and my unexpected serious health issues. Im so thankful for Uhual N Rancho Las Vegas Ops Manager (Ashley) and Uhual for being so patient and understanding these last few months. Uhual provided me an Excellent overall customer experience for my moving and storage requirements.
Hilary H | Overall ExperienceBeen there 4+ years and I always found the staff to be excellent and always helpful - Thank you U-Haul
wayne p | Overall ExperienceI had a difficult time trying to meet the price after a hiccup in my billing issue. There was a lady I spoke with that listened at my concerns and knocked off a few fees for me. Being a disabled veteran I feel like she understood and took matters in her own hands to help me keep the items in storage. Thank you to this location for helping me in such a time of need!
BIVIA H | Overall ExperienceVery helpful the start was amazing and made my move easy.
Lashawn B | Overall ExperienceGreat
DIGNA Y | Overall ExperienceI had items stored for 5years at your N.Ranco located in Las Vegas and it remained pest and Rodent free and I never went there until I removed the items after 5 years Kudos to U-haul and the staff
AVRIL T | Overall ExperienceAshley is hands down the best Uhaul Manager in the world!!!!!
DANIEL S | First ImpressionsI will never use U-Haul again, I was denied the ability to rent a uhaul due to me knowing someone with debt, that’s an awful business practice and I can no longer support U-Haul.
EBONY M | Overall ExperienceThey were very nice and helpful when needed so I highly recommend them
Claretta W | Overall ExperienceContinuous rate increases was reason for leaving.
JON B | Overall ExperienceExcellent customer service skills, friendly, polite and very helpful. Thanks to all your staff members.
BERTHA J | Overall ExperienceMy customer representative was the best we laughed and talked like we knew each other for years....Great Job Girly
Chevon T | First ImpressionsGood storage experienc
Jonathan W | Overall ExperienceTry to call the U-Haul center Direct yourself and you’ll see just how good this one is Run and operated
Joseph H | Overall ExperienceI decided on this storage facility because it says it’s open 24 hrs and it’s not I honestly wouldn’t have rented it if I knew other wise
Marlene G | Online Move InI had a wondering experience with the uhaul store representatives at Lake Mead. Tommy & Jeremy were extremely helpful and they provided the best customer service to me. However, U-Haul’s online representative who booked my reservation over the phone made a complete mess of my booking and gave me the smallest storage even with me informing her that I was moving items from a 2bedroom apartment. This representative was provided with so details of what I was storing but she ended up messing me up by informing me that a 5x5x8 storage would be ideal for my items; unfortunately the case wasn’t so and Representative Tommy from the Lake mead office along with the manager Jeremy made sure that my storage needs were met. In addition to this, I was also billed for the small storage unit and money was deducted from my account. I find this to be an ineffective and inefficient process especially at the customers financial detriment.
Folakemi A | Online Move InAshley and her crew keep everything clean and organized and are very helpful...
Dennis P | Overall ExperienceOverall, it was good, never had any security issues,and the guys who hang out there were always helpful when we needed their assistance. It just got too expensive. Thanks.
Mark H | Overall ExperienceMy locks was changed
Guynesha H | Overall ExperienceGreat service I will come back again if needed
VICTOR A | Overall ExperienceStaff at an awesome at this location. They are very busy so it was a little frustrating not getting them on the phone but they always called back in a timely manner. Never was hounded about a payment. Thank you! Glad to finally have my belongings back in my possession.
PORCHE L | Overall ExperienceThe location of my storage unit was explained clearly to me. Everything was ready for me to use and there was a welcome letter. The facility is ideal in terms of climate control, and cleanliness. Staff were extremely helpful and courteous.
RICHARD D | First ImpressionsThe cost of renting the space became prohibitive!
Lorrain L | Overall ExperienceKeep up the good work 👏
CARMEN N | Overall ExperienceThe manager Ashley has and is very good to us throughout the years we've been with uhaul.
Nicole K | First ImpressionsAshley and her staff are excellent...
Dennis P | First ImpressionsThank you Ashley ,store manager for being very understanding of my family and I situation. You're customer service is exceptional Thank you.
viviana g | Overall ExperienceAshley and Daniel were so professional in taking care my needs in response to the attempted break-in my move. Mahalo🤙🏽😍
ESTHER M | First ImpressionsSo I ended up having to switch to a larger unit. To much stuff. No big deal. Staff made that easy. Thank you. But in the switching, no longer had access to the small unit and some of my stuff is stuck there. We talked to the staff and they assured us our key would work both doors. Wrong. So instead of making sure it did work for us, they booked it out of there right at closing time. So now we had to stay in town an extra night so we can go back and figure it out. Hoping none of my stuff disappears!
Shelley N | First ImpressionsStaff is courteous which is a plus for me. Thankyou. I like the secured feeling of knowing. They help you keep your belongings and hassle free. Thankyou. The world is pushed to make middle vlass suffer and those who are lower.
TIRESIA M | Overall ExperienceEveryone was wonderful, never had a problem and I was there for 6 months. Very helpful and courteous, even when renting the truck. Getting a little high in pricerange but over all a good experience.
Pennie B | Overall ExperienceAll employees were so helpful.