Customer Reviews for U-Haul Moving & Storage at N Sam Houston & Antoine

3,857 reviews

11202 Antoine Dr   Houston, TX 77066

(281) 444-8028

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(281) 444-8028

11202 Antoine Dr
Houston, TX 77066

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

CURRY P.  |  Overall Experience 
Rating:
5.0

Good service

constsntino R. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

I used a cargo van. The experience was great. I will use this dealer again

Michael R. 
Rating:
5.0

Location was clean and enough space was available to move things around. Would recommend this location.

Pablo P.  |  Overall Experience 
Rating:
5.0

Nothing everything excellent thanks you

arturo C. 
Rating:
5.0

Customer did not leave a comment.

Thien H. 
Rating:
5.0

Customer did not leave a comment.

leonard M. 
Rating:
5.0

Customer did not leave a comment.

PEDRO M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daphne W. 
Rating:
3.0

Actually have the vehicle ready with keys and not have to search all over for the keys to the truck.

Tracy B. 
Rating:
5.0

The crew's with smile and great service for sure my # 1 stores for rental thks guys

Ngoc T. 
Rating:
5.0

Customer did not leave a comment.

LaShonda R. 
Rating:
5.0

Tank you for everything

EMERICO M. 
Rating:
5.0

Customer did not leave a comment.

YVETTE M. 
Rating:
3.0

Make sure the truck is cleaned out before the customer arrive. Make sure no further repairs are needed.

ALETA A. 
Rating:
5.0

Customer did not leave a comment.

Thien H. 
Rating:
5.0

Nothing

Ngoc T. 
Rating:
5.0

Customer did not leave a comment.

LEOPOLDO A. 
Rating:
5.0

Great people,great service

GIOVANNY P. 
Rating:
4.0

Customer did not leave a comment.

jacqulan L. 
Rating:
5.0

That is my “go to” location. The employees are nice and they usually have what I need.

BARRY C. 
Rating:
5.0

Customer did not leave a comment.

GREGORIO A. 
Rating:
1.0

Customer did not leave a comment.

Kamesha S.  |  Overall Experience 
Rating:
5.0

This place is fantastic.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Thien H. 
Rating:
5.0

We appreciate your patience and service can't think of anything that needs improvement at this time .We have recommended family members and friends before and will be glad to again thanks

KAREN O. 
Rating:
3.0

Drop off of the trailer was delayed because the trailer parking places were blocked in by the returned rental trucks.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

JEROD B. 
Rating:
4.0

The late drop off was very convenient

Kathy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonah G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Nettra W. 
Rating:
5.0

Customer did not leave a comment.

claudia O. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

Customer did not leave a comment.

Barbara O. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
1.0

I have rented from this location many times. Today was a nightmare . As I began to drive I noticed that there was a large amount of deodorizer in the truck. The deodorizers were very annoying. There were too many I had to ride with the air conditioner on full blast and the windows down. It smelled like a dead carcass or something was in that truck very frightening, and a complete waste of time. I didn't have to have time to come back and rent another truck…

DEBBIE W. 
Rating:
5.0

Customer did not leave a comment.

graham T. 
Rating:
5.0

Offer rate reduction when returned early

Lennon B. 
Rating:
5.0

Not a thing I was very satisfied.

Diana L. 
Rating:
5.0

Customer service was great the gentleman was very helpful thank you for that

PAULO G. 
Rating:
3.0

None

Sheryl Dionne D.  |  Overall Experience 
Rating:
3.0

Charge us When we picked up not when we were supposed to We had been in the hospital all night. Got home late & Over slept. thats why we were late picking up. Even dropped off earlier.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
1.0

Service was very slow. It took over 40 minutes to rent a truck and unit. There was only one person in front of me. People seemed like they didn't know what they were doing. Be glad when I move my stuff out of storage.

Thomas B. 
Rating:
5.0

I'm a return customer and always encountered a friendly staff but this particular time I was checked in and equipment hooked up in less than 15 minutes. Great customer service!!!!!

Donald G. 
Rating:
5.0

Everything ok

Gwen W. 
Rating:
4.0

Customer did not leave a comment.

Vica G. 
Rating:
5.0

Service and vehicle was excellent. What more can I say !

david R. 
Rating:
5.0

Easy process!

Gloria S. 
Rating:
5.0

Customer did not leave a comment.

Alejandro M. 
Rating:
1.0

I want my final receipt and my trailer was missing a lisense plate light and your staff can't connect trailers worth a lick of anything.

COLTON S. 
Rating:
1.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

No comente

salvador R. 
Rating:
2.0

Only allow system to reserve what's available. Got to location and truck I reserved was unavailable.

MELANIE M. 
Rating:
3.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Ana M. 
Rating:
2.0

When I dropped off the trailer, a young man said he would check in the trailer and that I would get an email saying it was checked in. I called later and spoke to someone and they said they were busy and that they would check it in and send me an email. STILL no email saying I dropped off the trailer and that it was checked in. I understand that things happen but I feel a little exposed that I may be held accountable for something I did not do or be charged more because they could say I did not drop it off when I was supposed to.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

hector C. 
Rating:
4.0

Customer did not leave a comment.

Gerald S. 
Rating:
4.0

Customer did not leave a comment.

Vanessa P. 
Rating:
5.0

Customer did not leave a comment.

Jasper H. 
Rating:
5.0

Muy bueno el servicio ,estoy muy satisfecho ,muchas bendiciones 🙏 para hustedes

Joel V. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Jacquita B. 
Rating:
1.0

Know what you're doing

Asailia J. 
Rating:
3.0

the store should resolve the overcharges immediately when customer reported it. No excuse that the customer signed the document already. It is completely wrong to charge twice for the safe trip. The owner and staff NEED to be retrained again to accept the responsibility of overcharges.

Xuan P. 
Rating:
5.0

Customer did not leave a comment.

Catina T. 
Rating:
3.0

overall, the experience was fine except for returning the vehicle. No one was outside handling returns. Inside, there was one person manning the front busy with other customers. Four other employees in back only coming out to floor when someone was heard playing on their comms.

JUAN N. 
Rating:
5.0

Thank you for the great customer experience from both locations in Houston and Peñitas Texas.

maria M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

robert b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marcellus b.  |  First Impressions 
Rating:
5.0

The service I received was exceptional sand I would recommend my friends.

Gezante D. 
Rating:
5.0

Customer did not leave a comment.

Anna Marie L. 
Rating:
3.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Customer did not leave a comment.

Sandra D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene J. 
Rating:
5.0

The best customer service I ever had was that your front desk when I rented my truck. Please give all the guys at the front desk a pay raise ASAP

Willie S. 
Rating:
4.0

Hire mature people for the counter and leave the kids for the back

ANGEL F. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY O. 
Rating:
5.0

Customer did not leave a comment.

tiffany t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tony W. 
Rating:
5.0

Great Customer Service

Willie R. 
Rating:
5.0

Xavier and the rest of the crew is awesome

Jasmine S. 
Rating:
5.0

Customer did not leave a comment.

Margarito T. 
Rating:
4.0

Customer did not leave a comment.

Pat K. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

adolfo G. 
Rating:
1.0

The storage space was falsely advertised and no one tried to work with me on changing my unit. I will not rent from you guys again

Tammie P.  |  Overall Experience 
Rating:
5.0

I’m going to come back when the time allows, great storage

Calvin N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerry S.  |  Overall Experience 
Rating:
1.0

Properly check damage prior to release.

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL G. 
Rating:
5.0

The young lady I first encountered wasn't very helpful but when I spoke with the manager he took care of everything.

Barry W. 
Rating:
3.0

Customer did not leave a comment.

ROSLYN M. 
Rating:
5.0

Customer did not leave a comment.

Savon D. 
Rating:
5.0

Customer did not leave a comment.

EWUNIKE A. 
Rating:
5.0

Customer did not leave a comment.

anthony J. 
Rating:
4.0

Service was good and everyone was polite and helpful.

Kathy h.  |  First Impressions 
Rating:
2.0

It was not picked up on time, I needed to call in order to be picked up the empty U-box. And, I was charged from my Credit Card for rental box even the box was picked up few weeks ago. I was alarmed why and how they automatically use my credit card without my consent. All these issuea, I was the one calling U-Haul.

michael D. 
Rating:
5.0

Customer did not leave a comment.

Celicia H.  |  First Impressions 
Rating:
5.0

If it's not broke , don't fix it Great employees

Willie T. 
Rating:
4.0

U-Haul seems to be challenged to have an adequate staff of workers to support the workload and customer on a consistent basis.

matthew N. 
Rating:
2.0

I started to book online but decided to just go to the store in person. The website showed a 10' truck available for 4 hours. There were multiple trucks there, but I was told I couldn't rent them because they were only for overnight rentals. Fix that. When I returned the truck, apparently the worker decided not to check me in. I received not one, but two calls asking when I planned to return the truck that had already been in front of the store for over an hour. Please get organized.

Tecara I. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

The company will need to improve on one way travel mostly towards the miles. Going to Houston was only 197 miles then a dollar per mile. The company will need to take in consideration that Houston is very large and have several cities in it. Example: Humble, Kingwood. As I expressed Humble, the drop off was Houston. Please take in consideration adding more miles to contract due. Thanks

Tamekia H. 
Rating:
5.0

Customer did not leave a comment.

Reginald S. 
Rating:
5.0

Nothing right now

PAUL H. 
Rating:
5.0

Thank you so much

Laketra J. 
Rating:
4.0

Customer did not leave a comment.

Edgar J. 
Rating:
5.0

Customer did not leave a comment.

Gene J. 
Rating:
5.0

Car smelled like smoke and had a pack of cigs on the dash

Jason W. 
Rating:
3.0

The lady Store manager was cool but her female employees wasn’t exactly much help

EUGENE M.  |  Overall Experience 
Rating:
4.0

Everything was expected

sherilyn f.  |  Overall Experience 
Rating:
5.0

I was VERY satisfied with my storage stay with U-Haul. My leaving this facility was strictly financial on my part.

James W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yolanda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olga m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKEY N.  |  First Impressions 
Rating:
5.0

Very professional

Wilbert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisvany h.  |  Overall Experience 
Rating:
5.0

The manager and team were awesome, pleasant and very helpful with questions and concerns. They are very polite and nice. I have no one negative thing to say about this team … they are a true picture of what a good customer service team should be . Thank to the manager Ms. S for putting together a great team. I would over 100% recommend this particular facility to families and friends. Thank you Awesome Team!

Doris O.  |  Overall Experience 
Rating:
1.0

My property was not Not secured Enclosed Trailer and vehicle was getting into several times. Equipment was stolen away Over $3500 for equipment with stolen.I received no help in property being stolen or truck getting broken into. Corporate was like oh well that Not our fault.

Aland r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewayne H.  |  Overall Experience 
Rating:
5.0

Staff very nice and helpful

Ivy S.  |  Overall Experience 
Rating:
5.0

The Fact that the two young men helped me move my stuff into my storage that works there is awesome. I definitely recommend this Storage location

ALEXIS B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MYESHIA B.  |  First Impressions 
Rating:
4.0

The units are overpriced for the size of the unit

Jacquelyn F.  |  Overall Experience 
Rating:
5.0

The manager Ms.Shanita was so professional she accommodated all my needs yes I will truly tell everyone about Uhaul on Beltway 8 and Antoine.

Lanell A.  |  Overall Experience 
Rating:
5.0

Todo estuvo excelente!!

claudia veronica m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewayne H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakitajoy R.  |  First Impressions 
Rating:
5.0

Great professional , kind , & friendly staff .

daninett k d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mersaydes C.  |  Overall Experience 
Rating:
1.0

They told me that they had a clean secured place and it was not my truck and trailer was stolen from inside a gate place and they don't have cameras it must be somebody that works there how is stealing people stuff I spoke with the police about this place and they said it's always there for something the manager do not care and don't tell you everything about the there is no security

RICHARD L.  |  Overall Experience 
Rating:
2.0

I received no phone messages in regards to my storage or notification on the selling of my unit. This matter is unexceptable. I being the tenant for that space should have been given some type of notice other than the fact of a move out survey. I'm not sure who was responsible for the lack of notification and I'm seeking a resolution without having to defer it to the legal system. I received a survey but no late notices...Usaf Joseph 346-412-3003

usaf j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY U.  |  Overall Experience 
Rating:
2.0

The storage lot itself was ok but the staff are not very helpful. They were not able to answer some of my questions. A little customer service and things will be great.

Kenneiseya A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyshan I.  |  First Impressions 
Rating:
4.0

All the workers greeted with a smile

linda n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron M.  |  First Impressions 
Rating:
5.0

Didn't have a problem at all during my storage rental. Accessible and always felt safe and secure. Of course I did not put myself in a harmful predicament, but always felt safe.

NICOLE R.  |  Overall Experience 
Rating:
5.0

McGee is very good a multi tasking but calling in additional help if the line is long or someone waiting for a long time. Place is always clean. Everyone seem to work very hard but also seem to enjoy their time at work.

Lourine C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WAYNE F.  |  Overall Experience 
Rating:
3.0

Customer service was horrible and lots of trouble renting unit at the facility. Waited 2 hours and it still wasn't taken care of.

Vivian W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LATISHA C.  |  First Impressions 
Rating:
1.0

Explained upon move in that I would be a bit over my first month due to it landing on the 25 rather than the 1st. Employee never told me that there was a no pro rate policy and upon paying for time that I occupied the storage they said I was to pay the full month regardless. Mind you payed for 26' truck one way .car hauler, tow dolly etc. Still no customer service and customer value shown. Also there was a homeless man across from my storage sleeping in his storage drunk harassing us when we visited , rat fesies all over my personal belongings couches wood was bit from rats! And several boxes destroyed . Classic vehicle has another animals foot prints all over it and wires in engine bit apart forcing me to tow it out. This will be the last time I use uhaul 1 they won't work with you if your 1 day over original check out , 2 cleanliness, and customer service they didn't even apologize for the damage to my items just proceeded to want to charge me a month I wasn't going to occupy the storage

MARCUS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JUDY T.  |  Overall Experience 
Rating:
2.0

My RV was stolen there.

stephen c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cliff B.  |  Overall Experience 
Rating:
2.0

Price was increased with no cause. No improvements were made nor were any hours extended to justify any price increases. I reached out (sent a message) to management regarding the increase but never received a response. Had to pay a late fee at least 3x when I updated my card information. I immediately signed up for automatic payments but ‘somehow’ the website did not register it. The first time it happened I assumed that I must not have saved the card information properly as the staff suggested. But the other 2x I know I signed up properly because I screenshot the confirmations. Reached out to management but was told at that time by staff that management was out and would respond to me at the beginning of the following week. Never received a response.

caroline c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea e.  |  Overall Experience 
Rating:
3.0

staff treated us poorly

Erikaa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jannette C.  |  First Impressions 
Rating:
3.0

My only concern was that I found a 5x10 for the 74.00 that I was requesting at a different uhaul location and the refund was in 2 parts. The 1st part was released but the 2nd part is held up for some reason. I've called my bank twice and it's on hold because of the merchant.

shirley h.  |  Overall Experience 
Rating:
5.0

Xavier was a GOD sent. Very professional and knowledgeable of what my needs required. He worked with me proficiently and in a timely manner. Thank you Uhaul for ALWAYS making My time with you Great no matey which location!

shirley h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DeAnna J.  |  Overall Experience 
Rating:
5.0

The Manager at the Antoine store was always helpful and she took great care all my family needs.

Debrah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Pablo L.  |  Overall Experience 
Rating:
5.0

We loved the facility. Huge, clean and easily accessible. Shenita was very friendly and helpful.

gertha s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vinmar i.  |  First Impressions 
Rating:
5.0

Ava is a great owner. Very hands on. Great customer service. Keeps a list to call as my size unit became available. I look forward to doing business for and extended time for my storage needs.

LOURINE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHINA B.  |  First Impressions 
Rating:
4.0

Have a nice day, iam going to send the video of the Storage room 1171 after I removed my stuff on Tuesday.I spoke to Xavier about it., and it was accomplished.

eugene a.  |  Overall Experience 
Rating:
5.0

Great customer service

Tacha W.  |  First Impressions 
Rating:
5.0

Everyone at this facility was patient, friendly and knowledgeable. I had to ask questions about different lock things about the locks. Whoever and whatever questions I had was answered courteously and patiently. Yes I would recommend this facility wholeheartedly!

felicia c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marqueshia R.  |  First Impressions 
Rating:
5.0

None

Young L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ERICA S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PATRICK P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENYATTA F.  |  Overall Experience 
Rating:
5.0

Love the facility and the friendliness of the staff.

gertha s.  |  First Impressions 
Rating:
5.0

Ava and crew were excellent. I'm not saying the rest of the crew was lacking but Ava just stands out. She was ALL over helping customers and staff with issues. Honestly, I rented a trailer for 2 days. Just the friendliness from Ava and interaction with other customers is WHY I decided to rent a storage unit from U-Haul although I did find cheaper places. And Michael was helpful with picking up my trailer. This location stands out compared to any U-Haul I have ever visited.

James W.  |  First Impressions 
Rating:
5.0

Great customer service.

Terrell R.  |  Overall Experience 
Rating:
5.0

Great service

REGINALD F.  |  Overall Experience 
Rating:
5.0

Everything is great and greatly appreciated

ETTA J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Destiny R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charisma F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Onterrio T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pablo L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rickey d.  |  First Impressions 
Rating: