Customer Reviews for U-Haul Moving & Storage at N Sam Houston & Antoine

3,082 reviews

11202 Antoine Dr   Houston, TX 77066

(281) 444-8028

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(281) 444-8028

11202 Antoine Dr
Houston, TX 77066

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

This is a big facility so checking in a rental may take a while but everyone was friendly and professional

Robert D. 
Rating:
5.0

Customer service excellent, but vehicle was dirty looks like someone drove it in the mud, but other than that it's a great location

KIMBERLY M. 
Rating:
2.0

Better customer service

RYAN CHRISTOPHER T. 
Rating:
5.0

Keep your manager Shaniqah, she is great, always willing to make sure You are satisfied, jumps right in with her crew!

ABDUR-RAHIM F. 
Rating:
1.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

SIZWE L. 
Rating:
5.0

Customer did not leave a comment.

charles m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ophelia w.  |  Overall Experience 
Rating:
1.0

They rented me a trailer with the lights not working and when I returned to explain they said my truck's connection wasn't working. I checked it and it was working fine. Bad service.

EMMANUEL R. 
Rating:
5.0

Customer did not leave a comment.

tiffany t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asia C. 
Rating:
5.0

Wonderful service and manners here!!!

CINDY C. 
Rating:
5.0

Everyone was wonderful to me with there customer service. Exceptional they need a raise Good help is hard to find these days.Keep up the great work .

MARY L. 
Rating:
5.0

I love this location

MODESTO B. 
Rating:
5.0

Shenita is the best. Fast friendly service.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO M. 
Rating:
5.0

Thank You 🙏 I appreciate

SAMUEL H. 
Rating:
5.0

Customer did not leave a comment.

FRED P. 
Rating:
5.0

Please if you can security guard is needed

RICHARD L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

paul l.  |  Overall Experience 
Rating:
5.0

Great customer service

BRIAN G. 
Rating:
3.0

Better customer service by your in store agents .Fresher trucks. Make sure the mileage is correct and all lights are working

VALERIE C. 
Rating:
2.0

Have another way to rent to customers when your computer systems go down. Systems were down when I arrived and employees had no idea how to service customers.

Jeffery M. 
Rating:
2.0

Vehicle was really old, you can smell the mold inside the vehicle. Vehicle has 180,000 miles. Alignment is not even corrected. Brake pedal makes a horribly loud noise. I also ask the employee “nessa” for a one way truck but she said no. So I had to drive back 20 miles to return the vehicle. Customer service messed up my reservation a total of “3” times. Called me during my trip Wednesday, Friday, and Saturday. Cancelling my reservation and mixing location upon pick up and drop off.

HAMPTON T. 
Rating:
5.0

Everything was great 👍🏾

CHRISTOPHER K. 
Rating:
1.0

People at the counter are rude, but I guess U-Haul can only hire people with no manners

Milton L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

HECTOR MANUEL E. 
Rating:
5.0

The facility and staff were awesome. Thank you for such great service.

ANGELA W. 
Rating:
3.0

The public restroom to be clean 🐀And water getting into unit

KANDYCE W. 
Rating:
3.0

Customer did not leave a comment.

DUSTIN H. 
Rating:
5.0

Sherreta goes ABOVE N BEYOND TO MAKE THAT PLACE GO!! Even though busy she gets the job done

Sandra D.  |  First Impressions 
Rating:
1.0

Due to an error on employees parts, I was rented a different number trailer than my contract showed. The process of correcting this took over an hour and 3 employees. At one point during the process, one employee put on their backpack and began scrolling through their phone while sitting at the desk with others in line. I never received even an apology for the inconvenience. Absolutely unacceptable service.

ANDREW FRAZIER S. 
Rating:
4.0

I went in line to request a trailer the day before, got there and everything was set. The lady that attended to me (Athena) was very friendly and knowledgeable. I give her 2 thumbs up!!

GUY G. 
Rating:
4.0

3 lights on the trailer did not work at all. The turn signals didn't work, no hazards. The dolly I rented had a flat tire completely useless. Store wouldn't refund dolly. I use my truck daily to tow and felt unsafe on road way with no turn signals. Trailer needs service!

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Christopher H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

PATRICK A. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Keep up the good work, we need you.

MORDECHAIEL I. 
Rating:
1.0

Not applicable

Alyssa H. 
Rating:
5.0

Customer did not leave a comment.

Tyshan I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Nothing. The service was 👌.

WALTER M. 
Rating:
5.0

Guy assisting with hooking up trailer provided excellent instructions. He was knowledgeable and helpful. Please commend him for a job well done.

GLENN S. 
Rating:
5.0

Very friendly and helpful staffs

xenia a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

Customer did not leave a comment.

ADAM L. 
Rating:
5.0

Check strap ratchets to make sure they operate correctly.

PAUL V. 
Rating:
5.0

Experience was satisfactory.

ABRAHAM C. 
Rating:
5.0

Customer did not leave a comment.

JACKSON W. 
Rating:
5.0

Customer did not leave a comment.

OMAR R. 
Rating:
5.0

Customer did not leave a comment.

DRAYLA C. 
Rating:
5.0

Customer did not leave a comment.

Jovan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

EVER S. 
Rating:
5.0

Excellent customer service definitely recommend.

VIRGINIA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe V. 
Rating:
5.0

Customer did not leave a comment.

SHARON M. 
Rating:
3.0

Please train these people in "Customer Service" They all are lacking these very important skills.

DEBORAH C. 
Rating:
2.0

The manager was great. But had to go through 3 trucks because unfortunately the catalytic converters were stolen off a lot of the trucks. Should have security onsite so this doesn't inconvenience customers and staff.

GREGORIO G. 
Rating:
5.0

Customer did not leave a comment.

lakuta t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quintin J. 
Rating:
5.0

Everything went well and the fellow who was in the yard who helped with pickup/drop off was a great guy; really enjoyed working with him. The one thing of note though is that with the trailer I got is it looked like the hitch had a slight tweak to it, like maybe someone prior had jack-knifed it a little so it made it difficult to get on/off my ball hitch. Just wanted to bring that up as something that should perhaps be attended to before rented out to the next person so they don't have to deal with the same issues I did.

John V. 
Rating:
5.0

Customer did not leave a comment.

HENRY M. 
Rating:
5.0

Customer did not leave a comment.

SHARON M. 
Rating:
4.0

The gentleman that checked us in was friendly and helpful. He explained the check in process well.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

PETER E. 
Rating:
5.0

Third stop of the morning to get my reserved truck. Not happy about that.

PATRICK P. 
Rating:
4.0

Customer did not leave a comment.

LONG N. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

Ana c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX A. 
Rating:
5.0

It was a blessing you had this trailer available.

AUDI J. 
Rating:
5.0

😊 smile

MICHEALE S. 
Rating:
5.0

Customer did not leave a comment.

AVIER B. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Service flawless

CHARLES M. 
Rating:
4.0

Customer did not leave a comment.

Emma C. 
Rating:
5.0

Customer did not leave a comment.

Rephael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REMON S. 
Rating:
5.0

Checking the truck after hours was a pain. I just could not get the location to work. My phone battery ran out and i give up. SO i just deposited the keys and left. There must be a better way.

FEERYAD K. 
Rating:
5.0

Customer did not leave a comment.

MILAGROS C. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
3.0

Nothing at this time

BELINDA A. 
Rating:
3.0

I was over charged for gas and I have the pictures to so where they over charged me I was told I would be credited my money back but it has not been credited back yet and it has been almost a month now so no I will recommend anyone to use u-hal

GWENDOLYN H. 
Rating:
5.0

Nice personal Exelent attention

ALBERTO M. 
Rating:
5.0

This location is the best. They have everything available, the staff is professional and friendly. Easy pick up and return. Always ready to help. Thanks

RANDALL W. 
Rating:
5.0

Hire more employees

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

RODRONDA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

The guy hooking up the trailer forgot to latch the doors and I had to stop on the highway to close and latch them. Also there were several furniture pads wadded up and under it was some trash. No big deal, but accustomed to better service from U-Haul. Customer service people were very helpful, but the outside personnel needs a little more guidance.

Cameron H. 
Rating:
3.0

Customer did not leave a comment.

Son L. 
Rating:
1.0

If this was the first location that Uhaul recommended, I couldn't even find the location.

SHANNON S. 
Rating:
3.0

Customer did not leave a comment.

Randal B. 
Rating:
1.0

Bad experience- The truck was not cleaned or inspected. Just gross! Luckily I brought Lysol and hand sanitizer with me. Truck had a bad wheel on the passenger side. You can see the thread in the tire and was slight bent leaning toward the wheel walk of truck The truck was shaking the entire time. They did not give me the appliance dolly that I requested. I made a reservation online. I had to stop my process and turn around to get the dolly. That put extra miles on my trip.

Danise H. 
Rating:
3.0

Don't make me stand in the rain, waiting on you to complete the trailer hook-up, while you talk to your manager.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

Jaime D. 
Rating:
5.0

Customer did not leave a comment.

DEMOND R. 
Rating:
5.0

Customer did not leave a comment.

ALICIA G. 
Rating:
3.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Everything was good

HECTOR G. 
Rating:
5.0

James is EVERYTHING…..he nailed customer service and customer satisfaction

CENTERAH M. 
Rating:
5.0

Asociales at Antoine location were very helpful and polite as for the little York location it was a terrible experience. The associate very was rude . Man cancelled our contract without previous notice. "His business sounded that he was a fraud" Thank you Antoine location

ANDRES R. 
Rating:
3.0

I had a reservation for 8am. Due to a U-Haul app issue I had to leave and come back later. My reservation was cancelled after a couple of hours. When I went to store when it opened, they took 45 minutes to decide on whether or not to get me another truck even though my original truck was still and available. Finally they decided to rent me a bigger truck after a manager finally intervened. I was very patient but, I only got upset when they tried to decide what to have for lunch among the four of them behind counter instead of resolving the issue.

STEPHEN A. 
Rating:
5.0

It was so fast and easy! I highly recommend!

CRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO G. 
Rating:
5.0

Customer did not leave a comment.

MARKUS H. 
Rating:
5.0

Nothing. This may have been the best Uhaul experience I've had in years.

Edward K. 
Rating:
5.0

I am Nellie Hunter, and I want you to know that your staff is very professional and kind.

NELLIE CREW H. 
Rating:
4.0

Good.

AJI K. 
Rating:
5.0

I drove 30 miles to this location because Sugar Land locations did not have a basic car hauler and the system that was supposed to call me with availability never called.

CARLOS G. 
Rating:
4.0

Appreciate the helpful staff

KENNETH S. 
Rating:
5.0

Excellent service and facility will use them again when needed. Thank you U-haul

JAMES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dynastee r.  |  Overall Experience 
Rating:
5.0

Young ladies was awesome

terence s.  |  First Impressions 
Rating:
5.0

Vehicle clean and easy to work with. Staff was very courteous and professional.

santos c.  |  First Impressions 
Rating:
5.0

The store manager (not sure if I’m spelling her name correctly) but Ms. Shermetha went above and beyond the call of duty to make sure I was taken care of. My personal opinion you need more managers such as her, I’ve never met her personally but I feel as if I’ve been knowing her for years, what it is I was in a managerial position for over 17 years and what I relate to is she treat the customers the way she wants to be treated. I’ve had my experience of dealing with some of your other managers and to be honest they can take a 101 managers class from Ms Shermetha she’s the manager at the U-HAUL on Antoine and Sam Houston Pkwy

LISA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephanie c.  |  Overall Experience 
Rating:
5.0

Great place to rent from. Manager and staff took care of my needs and exceed my expectations. Thank you.

corey M.  |  Overall Experience 
Rating:
5.0

Store Manager was very helpful even after hours of business. Will be a repeat customer when needed . Thanks mrs/ms Ceasar

Romika A.  |  Overall Experience 
Rating:
5.0

I would definitely recommend this storage facility. A well-maintained facility and equipment. Staff was very helpful they help me get my movies after the first movie I had chosen could not do the low because I live too far.

RENENA F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jalisa H.  |  Online Move In 
Rating:
5.0

Keep up the good work.

Kristian L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary r.  |  Overall Experience 
Rating:
5.0

appreciative

ASHLEE B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jun K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HANNAH A.  |  Overall Experience 
Rating:
5.0

Very clean place and employees really helpful

luis p.  |  Overall Experience 
Rating:
5.0

The storage was clean. And the staff was awesome. Especially the store manager. She really went above and beyond to make sure my family was satisfied. I would recommend this facility to others.

Julius J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L.  |  First Impressions 
Rating:
5.0

Thanks you guys for your business

FRED J.  |  Overall Experience 
Rating:
5.0

🥰

Monica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammy w.  |  First Impressions 
Rating:
2.0

Security could be improved. Feel free to contact me for solutions

Madison G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfred l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

curtis s.  |  Overall Experience 
Rating:
5.0

Very convenient

jerry b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia w.  |  Overall Experience 
Rating:
5.0

The General manager and her employees are very helpful, friendly and professional.

Teronda P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denis s.  |  Overall Experience 
Rating:
1.0

Durante el tiempo que rente el espacio me robaron mis pertenencias y nunca me dejaron ver el video de vigilancia y los que robaron dejaron mucha ropa vieja que no hera de mi propiedad

JOSE I.  |  Overall Experience 
Rating:
5.0

I would like to recognize Shenita and her efforts during our time at the facility. She went above and beyond to help us with our company project and shipments to the location.

Romeo F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donovan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victor c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Crystal J.  |  Overall Experience 
Rating:
4.0

Our bbq pit was stolen and the person working there didn't help us with video because he said the video didn't cover that part of the storage.

Barry R.  |  Overall Experience 
Rating:
1.0

Have not gotten to the unit yet for there was a lock on the door and none off the employee could do anything about it IAM thinking about going elsewhere I was off the weekend now I got to. Take off tomorrow just to get the truck and hopefully they have the unit ready I payed for the uniit the truckabd can't get it done IAM thing ing about going elsewhere and get this stuff before j lose my stuff.

Neil D.  |  First Impressions 
Rating:
5.0

Everyone was really professional! Shenita is an awesome manager very sweet lady!

jameshia f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessie o.  |  First Impressions 
Rating:
4.0

Everything was great. The price was kind a high.

Larry C.  |  Overall Experience 
Rating:
5.0

Very good service specialy from the mánager

Pascual L.  |  Overall Experience 
Rating:
5.0

Shanita is wonderful the company has a good employee with her

Debra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miracle s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOAN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirell a.  |  Overall Experience 
Rating:
5.0

I do appreciate the service of Ms.Shanita, she really goes to bat for her customers I was having a issue with a storage, and she did everything in her power to make it right. Which ended up me getting another building it’s good to have some one on your team like her, she’s Awesome ⭐️⭐️⭐️⭐️⭐️Five stars for her

Lanell A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARMATHA H.  |  First Impressions 
Rating:
1.0

My property was stolen from your facility

eddie c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

takishia w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jesse g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky S.  |  First Impressions 
Rating:
5.0

The young lady, that help me was very professional and had knowledge of her job. The storage containers was nice and clean. I would recommend family and friends to visit this facility. con

GLORIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

alshanon p.  |  First Impressions 
Rating:
5.0

The staff i spoke with was very helpful and polite. She answered every question i ask her and was very acknowledgeable about everything. All of my concerns was taking very good care of.

kendra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erin a.  |  First Impressions 
Rating:
5.0

The young lady that helped me was very nice and patient with a Pleasant attitude!!!

rosalind s.  |  First Impressions 
Rating:
5.0

I had been to 4 Uhaul locations until this one on Antoine and Beltway 8 They were able to help me .Excellent service

Melissa S.  |  First Impressions 
Rating:
5.0

Very nice and fast service

SHANTRIA C.  |  First Impressions 
No reviews have been submitted for this location.

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