Customer Reviews for U-Haul Moving & Storage at Nellis air Force Base

1,222 reviews

5250 E Craig Rd   Las Vegas, NV 89115
(Next to IHOP)

(702) 644-4700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 644-4700

5250 E Craig Rd
Las Vegas, NV 89115
(Next to IHOP)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Don't say the gas is full when it's not. And charge me for the gas after driving under 20 miles

Antonio E. 
Rating:
5.0

Have workers be more enthusiastic when interacting with the customers. Some workers seemed like it was a chore to be working and helping out customers.

AIMEE G. 
Rating:
5.0

Customer did not leave a comment.

Amber S.  |  Overall Experience 
Rating:
5.0

Staff was great, very nice. Truck was dirty inside and out. The inside windshield had greasy smudges, the tire jack was not fastened and rolling around behind the seat, behind the seat there was used face masks, and dusty dirt through out . The truck itself was smooth riding had great pickup in speed when needed.

Shelley A. 
Rating:
5.0

Very clean and easy to rent we no hidden fees

Nyja W. 
Rating:
5.0

The staff was very helpful in getting our storage room and showing us how best to access it.

Andrew G.  |  First Impressions 
Rating:
5.0

Ernest was a great help and was very professional and made feel great i will always come back.

Hilario P. 
Rating:
4.0

Excellent Service Provided. Thank you!

Maurice F. 
Rating:
4.0

U haul been good to me.

Francis Y.  |  Overall Experience 
Rating:
5.0

Overall great

christina D.  |  First Impressions 
Rating:
5.0

The first time we used movers and it was great to see U haul have a list of movers to choose from. We used Coyotes Moving and they were great. On time and they were very careful with our stuff as well as my walls and stair case.

Ted G. 
Rating:
5.0

The GM worked with us through an extremely tough move, and miscommunication. Which we are grateful for! The staff was also knowledgeable, helpful and made this storage experience the best we've ever had! Great and affordable too!

Aaron Joseph E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEILA B.  |  Overall Experience 
Rating:
1.0

The primary purpose for my abrupt departure was the fact that the price kept getting hiked and, to make it worse, I was constantly finding out after the fact and being hounded for $5 here and there. In spite of repeatedly informing the company of a new email address, the notices of price changes were sent to the wrong address, forcing me to deal with people on the phone who could only try to collect from me over the phone. In spite of having the container for more than 5 years without any incident, I was treated as though I was trying to beat you out of $5. Frankly, it wasn't a good look for you. The container was convenient...until you made it not so.

RICHARD N.  |  Overall Experience 
Rating:
5.0

All of the employees were super nice and knowledgeable. Great customer service!!

SHEILA B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Eric C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivaylo T. 
Rating:
4.0

Customer did not leave a comment.

Katherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Thank you. Keep up the good work and the support provided for Veterans and Military.

ernest j.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helped with any questions

Vincent H. 
Rating:
5.0

Earnest helped us and he was really GREAT! Friendly and very very helpful and informative.

Landers H. 
Rating:
5.0

Customer did not leave a comment.

Stephanye C. 
Rating:
5.0

very fast and efficient. would recommend

John B. 
Rating:
1.0

I would of giving this facility a better rating but the manager is terrible. He has THE WORST ATTITUDE AND HORRIBLE CUSTOMER SERVICE. HAS NO PATIENCE AND QUICKLY LOSES HIS COOL. Omar has no idea how to treat a customer or even perform his job like he was trained. Or maybe he needs to be retrained because he doesn't explain things to customers or even bothers to ask if you have any questions. He expects you to know all the information when his job is to do just that. Explain things to the customer. If I was Uhaul I would consider firing him or retraining him.

Jeffrey G.  |  First Impressions 
Rating:
5.0

Very nice

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Ted G. 
Rating:
4.0

Customer did not leave a comment.

Ina T. 
Rating:
1.0

Require email verification. I'm not your customer. This is either typo or fraud

Jaszmen Desheka S. 
Rating:
5.0

Great customer service. Manager Omar is very helpful and polite. We highly recommend this U-Haul facility to anyone with storage or pathing needs

TRUCKER Abdel R.  |  Overall Experience 
Rating:
5.0

I was very pleased with my experience at Uhaul. I was happy that they had the size equipment that I required. I was also extremely happy with the foot lift on the van which proved to be a blessing especially after I ran into the guard rail. That foot lift not only provided a great deal of protection to the equipment but also to myself. I thank Uhaul not only for the use of their equipment but for their great service.

Donna E. 
Rating:
5.0

The manager are very helpful and very nice

sonya r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NyJwain M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justice A.  |  First Impressions 
Rating:
5.0

Overall I have a lot important things that's I really need but do to covid I couldn't afford my belongings at the moment I did the best I can thank you 🙏

Carmen M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

linda c.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Desiree N. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
2.0

Besides the manager who had to make the call to kicked us out it was his call and his only. I'm appreciative with the way he carries himself and deals with customers.

Frederick F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne H.  |  Overall Experience 
Rating:
5.0

This place is great.!'

Aric C. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Rated 10 beautiful and fast service thanks 🙏🏿 😃😎☝️

Don P. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Very friendly & helpful staff. Extremely clean facility. I appreciate all of you. Ernest was awesome.

ANDREA M.  |  First Impressions 
Rating:
5.0

Service was very nice 👍🏿 rates a 10 Kick ASS good

Don P. 
Rating:
5.0

Okay the service was Kick 🦵 Ass great 👍🏿 well done

Don P. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

RYAN MICHAEL AGC A. 
Rating:
5.0

Customer did not leave a comment.

Carol H.  |  First Impressions 
Rating:
1.0

The lady thats cleaning units lied to me n is a rude bitch

Maria T. 
Rating:
5.0

The staff were very friendly..

Thomas T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

Janon E. 
Rating:
5.0

There was 2 gentleman who where there in the office to greet me. I didn't get their names but they worked that day of pick up. They where there around 4pm when I got the vehicle. They had amazing customer service and went above and beyond and didn't stop. The truck I needed was not available. Nooo problem they got me into another one same price. I complained about my storage unit that I had with another because it was on the second floor and it's just my kids and I moving things in. They got me a new storage with the location I picked up the Uhaul from and they assured I got on the first floor. I went in the next day and I had a new storage bigger than what I originally had, cheaper and on the first floor easy access. I strongly feel these two men are going to be the best asset that location could have invested in. Only because of their costumer service was I okay with forgetting the money I had paid already for the month of service with another company and decided to get a new storage unit with this company. They also seen I didn't know much about the property, they jumped right into making sure I knew where I was going to be located. One gentleman, stopped and even went above the basic tore he made sure I knew how to access every gate. How to park when I brought the truck in and even the bathroom. I felt like he was a realtor and I was ready to buy the property he had me sold lol. They where awesome and I feel one day if the opportunity presented to them, they would make amazing management members. Customer service is everything and they had it all the way and not only that their personalities where very welcoming. I could have sat their all day. When I returned I was soo tired when I returned the GM was in the office but I couldn't express how I truly felt about his employees. Yet I wanted to make sure that their hard work didn't go unnoticed. Thank you !

Mashelle M. 
Rating:
5.0

Customer did not leave a comment.

Chaquana D. 
Rating:
5.0

Make sure the side mirrors are in working condition!

Kimberly S. 
Rating:
5.0

Awesome friendly staff!

Ramona H. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Nothing at all. This place is great.

Manuel F. 
Rating:
3.0

Commutation

Marcell D. 
Rating:
5.0

Superb, professional, and helpful staff! I believe it was Edward and a young lady whose name I didn’t catch. I went Friday 7/20 ~1530.

Barbara C.  |  First Impressions 
Rating:
5.0

Nothing

DANIS CAROL M. 
Rating:
3.0

Customer did not leave a comment.

Renisha J. 
Rating:
5.0

Emilia is a doll!

Joel A. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY C.  |  First Impressions 
Rating:
3.0

When I went to return the vehicle I had to do the online return. I got there at 5 n by the time I got done with the pictures I had to keep taking it was almost 6 pm n I did not like that process at all becuz they still charged me a late fee or what ever becuz of the danb system return deal

Maria T. 
Rating:
2.0

My rental truck did not have the equipment as requested and still got charged for it!

Steven T. 
Rating:
5.0

The seats were full of hair from an animal so it could have been cleaned much better than what I saw.

Susan P. 
Rating:
2.0

Monitor the gas gauge's in your vehicles, mark contracts properly, don't contradict customers

Caleb C. 
Rating:
5.0

Excelente servicio y el personal de primera

Yanier D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah O.  |  First Impressions 
Rating:
5.0

Amelia was very helpful and courteous. I recommend this location to anyone.

Scott A. 
Rating:
5.0

Emilia was nice and very helpful!

Scott A. 
Rating:
5.0

It could not have been any more stress free which is exactly what one can really use whenever one finds themselves in such services. Thank you U-Haul

CHERYL LYNN C. 
Rating:
5.0

Customer did not leave a comment.

Jack W. 
Rating:
5.0

Very nice experience ,and friendly staff.

Tonya G. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

professional service

Inkosi K. 
Rating:
5.0

Great service.

Enoka L. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Craig/Nellis location has Great service and nice well-maintained facilities. Also gave a good deal on storage price. Overall excellent, especially for Nellis AFB area customers.

Scott F.  |  First Impressions 
Rating:
5.0

Very great excellent and very helpful Omar nice Customer service.

Eva W.  |  First Impressions 
Rating:
5.0

Provide more 26' trucks available for rental or offer a truck in between the 20' and 26'. The 20' was not large enough for my move and required multiple trips which resulted in more miles. The 26' was not available and even if it were, there's no guarantee it would be available on the day of my move. I've requested the 26' on many occasions only to get to the store on the day of my move to discover it's not available.

Darchelle M. 
Rating:
5.0

Customer did not leave a comment.

Natalie M.  |  First Impressions 
Rating:
5.0

Absolutely nothing ur service is the best

Manuel C. 
Rating:
5.0

Its already good

Annette C. 
Rating:
5.0

I rent U haul often and I have a good experience every time but this past weekend had the best customer service from Omar and Emilia at Craig blvd location, I would like to be able to rent from this location all the time, awesome customer service and sure, I will recommend Uhaul and specially this location to everyone.

Ana G. 
Rating:
5.0

They were very helpful and professional

TINA A. 
Rating:
5.0

Bradley went above and beyond to help us get on the road . Thanks for saving the day!

Tucker G. 
Rating:
5.0

It was an overall good experience

Tasha W. 
Rating:
5.0

Very cleaned and friendly staffs

Angelita U.  |  First Impressions 
Rating:
5.0

Besides the per mile charge and or cost everything was great , if rental company can do unlimited mileage so can U-Haul

Miguel M. 
Rating:
5.0

They have a fantastic customer service

Lillian P. 
Rating:
5.0

Customer did not leave a comment.

Byron M. 
Rating:
5.0

Bradley was very helpful and informative every step of the way during my rental process!

Markisha J. 
Rating:
5.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

Natasha L. 
Rating:
1.0

I had moved my sister from a apartment right next to the U-Haul office to another apartment 1.6 miles away. I did not check the mileage or the gas before I left the U-Haul office. I moved my sister in one trip. When I was coming back to the U-Haul office I notice the discrepancy in the starting miles and the gas reading. Somehow my 1.6 mile trip was 6 miles and I had used $9 of gas in doing it. ether your vehicle uses 1 gallon of gas a mile and I went through some space time continuum or they misquoted the starting miles and how much gas it had.

timothy H. 
Rating:
5.0

Everyone was super helpful and friendly. Made the whole process quick and easy.

Kenyatta V. 
Rating:
5.0

Customer did not leave a comment.

Jeanine H. 
Rating:
5.0

Everyone was great. Thank you for your help, patience and recommendations.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Danyiel K. 
Rating:
5.0

Excellent Service and very clean store. The truck was ready at arrival and personnel waiting upon drop-off. Easy process with excellent Service. Better than I expected. It by far exceeded our expectations.

MAURICE F. 
Rating:
5.0

Customer did not leave a comment.

Lagaria B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerr T. 
Rating:
3.0

When first arriving we had to On attach the car hauler the young lady who was the manager said that the car haulers identification code did not match up with hers we dropped off the car hauler there where she told us that we were still responsible for it on her property until the truck is returned which we had to take the truck to the residence to unload first so we hurried up and try to unload as fast as we could and made it there approximately 2 o'clock in the afternoon this was definitely stressful knowing that we were responsible for something that was already turned in and so we hurried up and unloaded the vehicle and returned it ASAP I did not want to be responsible for something that was on you halls property we returned the truck on Tuesday when we had till Friday to unload it but felt that we had to hurry because I did not want that trailer getting stolen and me being responsible for it

Richard F. 
Rating:
5.0

Staff was VERY HELPFUL recommended multiple things I needed but did not think of at the time.

Dylan C. 
Rating:
5.0

Been coming to rent here for years. Great people and Great service. Thanks

Gustavo V. 
Rating:
5.0

Very friendly atmosphere.

John Melone L. 
Rating:
5.0

Both checking out and checking in agents were awesome. Thank you

Lorenzo A. 
Rating:
5.0

Loved it

Terri B. 
Rating:
5.0

Very Friendly Staff

Rachel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Levi H. 
Rating:
5.0

Customer did not leave a comment.

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

Dara W. 
Rating:
5.0

I would not change anything they were very kind with the service

Ana R. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Bradley I believe was his name was very helpful and extremely friendly. Promote him.

Michali M. 
Rating:
5.0

Nothing

Ernest H. 
Rating:
5.0

Customer did not leave a comment.

John b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mayisha M. 
Rating:
5.0

Some kind of unloading dock would be great. I am storing my big tool boxes. And unload ing was no fun if they had a doc of some kind to roll them out of the truck on toa doc and away it goes. 2 yrs ago I rented at a different location and they had unloading docs. Even a wood one in the back parking lot for safety, and ease

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

THE STAFF WAS VERY HELPFUL AND EFFICIENT.

J M. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO G. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Kima S. 
Rating:
5.0

Customer did not leave a comment.

Julia F.  |  First Impressions 
Rating:
5.0

Thanks you met our needs 100%

William H.  |  First Impressions 
Rating:
5.0

Best uhaul service in Las Vegas

Gerard Kenneth L.  |  First Impressions 
Rating:
4.0

My wait time checking in & out was a little long, but other wise the experience was good

Lasonya L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAQUEL S.  |  First Impressions 
Rating:
5.0

Omar and Emilia were amazing in helping us to find a storage unit to fit our needs. They were very professional and courteous as Omar took the time to walk us through all the steps for our unloading and finding our specific units. The facility looks amazingly well-kept and the gate makes a huge difference for me in terms of safety and security for my belongings. I also needed to turn in our rental vehicle to another facility but Omar took it upon himself to take care of us and allow us to turn in the vehicle at their facility, which took a lot of stress off of us. I would 100% recommend this U-Haul storage facility to anyone who needs assistance with storage or moving vehicles. Excellent customer service with a well-kept facility!

Anthony F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Malisa J.  |  First Impressions 
Rating:
5.0

The employee was very helpful,I forgot her name . However she was working @ 10 am on 7-5-2020.

Tarone B.  |  First Impressions 
Rating:
5.0

Customer service was great, it's always nice to do business with friendly and smiling staff members.

Debra A.  |  First Impressions 
Rating:
4.0

Other than the hike in the price due to different location I'm very satisfied with the storage facility.

Cheryl C.  |  First Impressions 
Rating:
4.0

Satisfied! Clean facility. Friendly staff. No waiting in line. Acknowledged immediately upon walking in store. Just for storage it’s a bit pricey. Would recommend. 4 stars for price

jewel b.  |  First Impressions 
Rating:
5.0

Excellent customer relations, and service, friendly people to work with.

RAYMOND J.  |  First Impressions 
Rating:
5.0

The service was exceptional and timely.

Sonya H.  |  First Impressions 
Rating:
5.0

Awesome service

Bruce F.  |  First Impressions 
Rating:
5.0

I was treated like a queen. Service was fast and friendly. I will tell my friends to rent here.

LaDema F.  |  First Impressions 
Rating:
5.0

Everyone was helpful and professional.

Nate D.  |  First Impressions 
No reviews have been submitted for this location.

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