Customer did not leave a comment.Jessica M.
Customer Reviews for U-Haul Moving & Storage at Normandy Blvd
Jacksonville, FL 32205
(East of Lane Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
SRAOO charging so dam much for your equipment on local rentals!THOMAS M.
Customer did not leave a comment.LENORIS D.
Customer did not leave a comment.Frances V.
Communication skills!!! While ordering an extra box they had it to deliver day I was moving. I spent 1.5hr to correct their mistake. My delivery date got pushed 3 times And they put the wrong pick up date after unloading My online profile was never updated so could never trackBrittany E.
Need more staff at checkout stations.alan A.
Weld stroke on car carrier, this is very dangerous.Todd G.
03/30/2021 Robin Collier Jr Was extremely rude, i actually posted a google review but its under my husbands account (accident) Robert Renaud. He actually showed me his name tag and told me to make sure i get his FULL name for the bad review i said i would write. I waited in line for a VERY long time even though my equipment was already paid in full. The store was very busy and yes he did stop to help me while his current customer had to do something (i'm not sure what) but after taking my information he just began talking over me to the people behind me. this made me very upset, why talk over me when he could have just asked me to give him a moment while he helped the previous guest and he'd get right back with me? when i tried expressing that he got very rude and scoffed at me and i got even more upset! he argued back and forth with me and and even laughed at my frustration! he was HORRIBLE !!!!!! so then his co worker (blonde dreads) starts laughing as well and they make a whole thing of it. i spent about $900 in there and the customer service i received was atrocious!!!!! i ended up leaving in tears and i will NEVER return. I wouldn't recommend this place to anyone.Nialoni J.
This was a truly terrible experience. From the gas tank being completely empty on my pick up, to the equipment I PAID ETRA for not being in the truck, and finally charged an extra $50 dollars upon return. This is the worst moving experience I've had, will definitely not be returning.Candace J.
Customer did not leave a comment.GLADYS R.
Customer did not leave a comment.marianne B.
Customer did not leave a comment.Deborah L.
You all storage located on Normandy boulevard was a very well location I was in a situation and U-Haul came through for me every time we employers were very helpful with everything that I needed for the time that I needed the truck and storageCATRINA M.
Make it a more clear about how to drive in and check out. There's a few areas we thought were the office but after getting out of the car and inspecting the area, it wasn't right. We weren't sure where customer parking was compared to the uhaul or employee parking. Also the check out process wasn't clear. I sat and waited for a while before I finally parked the car and went in to try to return. When I spoke with the woman at the front office she said the guys outside would take my keys and check me out. Unfortunately there was no one there so she called someone to come assist me. I would've preferred if there was some sort of sign outside or even if I was told before I took the truck, what happens when I return it, that would have been helpful. I've only ever done an online return which was literally step by step so it was a lot easier and there was always signs for where to park.Megan L.
Truck wouldn't steer when backing upMARSHALL R.
Customer did not leave a comment.MICHAEL D. | Overall Experience
Customer did not leave a comment.RONDOLL H.
Nothing is perfect excellentEDWARD J.
Still being charged a 198$ Local Non Returnes Fee on A Uhaul that had a blown engine! That's ridiculous. Sat on the highway 2+ hrs, prepaid 150$ to go 100 miles and made it 11!!! How do you find that the customers fault? All I'd like to know.Eric D.
I was satisfiedTONY L.
give everyone there a raise. was a phenomenal experienceTIMOTHY A.
Original drop off location wasn't setup for drop off.. so I was in instructed to bring back to original location which was ok till they told me it was a one way .. retold to bring to different location then, told by that location that they can't take it. Being it was near closing time the lady in front wasn't much help.. only telling me to send it elsewhere and explained that I was to be double charged if I wasn't to make it on time.. luckily last location took me in... fast and friendly..MEANRITH K.
Customer did not leave a comment.Tamara R.
Customer did not leave a comment.TRACY M.
Customer did not leave a comment.SARAH C.
Customer did not leave a comment.Brandon S.
Everything was greatALBERT S.
The Uhaul agent was kind, and very knowledgeable. She took care of us quickly and was very professional. She was a blessing in a very stressful time for our family. She was an outstanding example of what customer service used be but is rarely seen today. Uhaul should be very proud to have her representing your company.Sylvia S.
Customer did not leave a comment.HOLLY C.
Not a thing! Keep up the great work! Thanks!TONNETTA B.
Customer did not leave a comment.NATHANIEL H.
Customer did not leave a comment.Debra B.
Customer did not leave a comment.STEPHENORLANDO J.
They called me and told me the truck was missing. They need to make sure they give the right paperwork for the right truck. I wasted a day of calling back and forth all day because their mistake. Even worse they never even called me back to let me know it was resolved. Just sent me a receipt. ANNOYINGZachary H.
Kaitlyn was super nice, and super helpful.TIFFANY M.
Customer did not leave a comment.Juanita J. | First Impressions
I called this location for two days because your 1651 Edgewood Ave W, Jacksonville, FL 32208 location elevator was broken and my rental unit was upstairs and they would not help in no way to get me another unit. I called the above location where I was to drop off the vehicle and trailer on Wednesday, March 31, 2021 and Mike at Normandy advise that he didn't have any units available but that it was the end of the month and one could come available he took my number and called me later to tell me he had a 10x10x10 I tried to call back that location several times was on hold over 3hrs; so I drove to this location. On my arrive no one was in the building and two women was at the front desk. One on her personal phone and the other on the business computer. I stated to the one on her personal phone is this why you guys aren't answering the phone. I proceeded to tell the young lady on her personal phone that Mike stated he had a unit for me and Beth on the computer stated that Mike had left paperwork in my name. Beth was amazing she called 4 customer to see if they still wanted their reservation for a 10x20 there was no go and she put me in the system for the 10x10. As Beth processed the reservation for my 10x10 I had told her about getting a dirty stinky truck from Brandt Pike Dayton Ohio location. Beth stated I could talk with her supervisor Kaitlyn about it my experience. Beth introduce me to Kaitlyn and she was working on a personal vehicle smoking a cigarette. I took several step back and told her about my experience this lady continue to work on the personal vehicle as I told her about my experience she didn't pay me any attention she was only focused on getting this car working. I don't understand why people apply for work but don't. I have to say for the two three locations that I want to I had a horrible experience with but I do want to commend Mike and Beth for doing their job and appreciating what U-Haul has offered them.Juanita J.
Customer did not leave a comment.JAN J.
You were greatDONALD H.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.ALICIA G.
Truck ran great no issues Beth checked me out was very helpful ,Friendly and very niceJAMES H.
Everything was good.very pleasedANDREA P.
This location was suppose to open at 9:00am .there were 15 people waiting to get service , and the store did not open until 9:45 .this is not good service ,most people move on the weekend,opening 45 minutes late with no explanation and no discount or anything is going to be seen as poor serviceJames T.
Customer did not leave a comment.Lawrence W.
Customer did not leave a comment.SHELBY S.
No issuesIZELL K.
Great customer service just need some front desk help doing peak time morningKENNETH J.
More customers parking spots that was my only issue, the employees were great very helpful and knowledgeable about everything, they made you feel welcome.BASIL M.
Customer did not leave a comment.RANDY F.
Clean the back of trailer off before renting it and it to next customer.MARRIA A.
Customer did not leave a comment.CHARLES N.
Customer did not leave a comment.SABRINA P.
Customer did not leave a comment.JOSE O.
My truck had the low tire pressure light on the entire time. I couldn't check the mileage.GABRIELLE R.
Gave us the wrong truck,it was super filthy!! Cashier had an attitude bc short handed and bizzy!!LYNN H.
Customer did not leave a comment.RICHARD M.
The truck was dirty, would not go over 45 mi hr. and was wobbly and the steering wheek was loose. The store was right by the exoressway which is where I went and noticed these things. I called and was put on hold for 30 min while trying to manuver this truck. I complained when I dropped it off and they told me a Supervisor would call. No call. I called several times for help with no reply. I think I should be refunded my amount. This sorry truck put me in harms way and I was fortunate I wasn't hurtNANCY C.
Customer did not leave a comment.LEROY L.
Great services nice peopleTASHA S.
Customer did not leave a comment.CHRISTIAN C.
Give me a discount and send me a $50 gift card. I will be happy for my birthday on 3/27/21. Thanks in advance.EDRIGUE V.
There weren't enough staff members at the location. We stood in line for 30+ minutes just waiting to drop off because the drop off line was wrapped around.COURTNEY R.
Customer did not leave a comment.CLAUDE R.
The one I can suggest is to have a line for reservations and a line for non reservations. This will decrease the amount of time waiting in line hopefully.SYLVIA B.
This is the BEST UHaul. They are so professional and always make sure we are satisfied with the overall process.alice R.
The truck was junk and very dirty awful experienceTIMOTHY B.
Customer did not leave a comment.MEGAN H.
Customer did not leave a comment.VALERIE H.
No problem with the location just thinking the equipment and policies are the same with any uhaul.Jonathan Nigel B.
Customer did not leave a comment.VERONICA L.
Customer did not leave a comment.NADIA G.
Customer did not leave a comment.RONNIE W.
Customer did not leave a comment.JEWEL J.
Customer did not leave a comment.DOROTHY F.
Customer did not leave a comment.MARY Y.
Nothing that I can see now. Everything was in order.RUFUS S.
Staff was very friendly.JOHN D.
The experience was great for storing. The line and wait in the store for service need to be improved greatly. The wait time has been up to a 45 min in line.Floretta G. | Overall Experience
The manager and majority of employees at this location have a severe and highly concerning attitude, not to mention their scheduling is abhorrent. I don't know who's going to read this, but from the manager telling me directly "you're the last person I make this exception for" regarding an "exception" I wasn't even aware she had made, to employees exclaiming when directed to hook up my trailer they "wish they could say they were happy to do so but that would be a lie." To make matters worse, when I arrived to pick up my box at the scheduled time, it hadn't even been retrieved. when I came back 45 minutes later, there was no trailer, and I would have to postpone pick up for another 2 days. When I arrived for pick up the second time at the scheduled time, again my box hadn't even been retrieved. When it was finally retrieved, an hour after the scheduled time, I was finally told, after seeking out the manager, that the box had been sitting there a while and that I should go hook it up. Thanks for showing me a new level of patience I didn't know I had. I will be recommending no one store at your location.ALEXEI A.
Couldn't extend rental on line or via phone but could rent identical van at the same location when I turned in van I had. What kind of sense does that make? Improvement ? Try common sense.JOHN J.
Customer did not leave a comment.shelly G.
Badly under staffed. Staff was polite and efficient but my appointment time was 2pm I got hooked up at 2:45.Phillip G.
every time I go here to rent a Vehicle they only have one person doing rentals and theres always a line and it takes forever , the young lady doing the rentals is doing a great job but she does need help when u have 5 are more people waiting and you have two or three people out side working u kind of want to leave and go some place else but I always use U haul becasue they are really close to my homeJAMES H.
Customer did not leave a comment.TAMEKA C.
Took 45+ minutes for an already paid mobile pick up. Employee was too busy talking to others to focus. Handed me the key and said it's parked â€œthat directionâ€. Vehicle had less than an 1/8th tank of gas, smelled and had minor damage to passenger side door. Nothing was documented and employee showed no interest in my needs or concerns. It was by far the worst UHAUL experience I have ever had.KATIE T.
Please have some air circulating in the building. It was very hard to breathe with a mask on and no circulating air.PRINCESS B.
Customer did not leave a comment.LISA S.
I cannot imagine recommending this location while having no response to my request to be refunded charges for items that were not supplied. I requested and paid for an Appliance Dolly ($10), 12 Furniture Pads ($10) & Utility Dolly ($7). None of the items were in the vehicle when i picked it up. Upon return, i noted these items were not supplied and asked for a refund. I received an auto-reply that stated someone would contact me within 48 hours. The only communication i have received is a copy of the contract showing the charges but no mention of the missing items or refund. I complied with my part of the contract, UHaul did not. Not the end of the world. I know systems break down, people are human & mistakes happen. I wasn't angry having to move my father-in-law into an assisted living facility without the additional supplies. I made it work. Please refund me the amount of money you feel is appropriate. I will accept whatever you feel is fair.Donnie G.
Continue to have great service that Mrs. Angel provided for me and others. She is an amazing employee that really knows her stuff. Totally please with this uhaul!TAWNYA B.
When I arrived with my reservation, I was told they were over booked for my size truck. The gentleman that helped me took care and concern to make sure I was able to get a truck for moving. I was able to get everything done and return equipment in 5 hours. Thank youNatalie B.
Customer did not leave a comment.TIMOTHY B.
To long of a line in the mornings need extra person on Fridays . employees are very friendly and helpfulDEBORAH G.
Consistent help with customer service.JONATHAN T.
This was the most friendly and organized facility that I have seen. The staff was very professional but personable at the same time. I would definitely recommend this location.Sheri P. | First Impressions
Customer did not leave a comment.FRANK T.
We used a cargo van for one day. When we picked it up we did the review and found some discrepancies on dents etc. Disputed and sent pics on the day we picked it up. On return they tried to tell us we put the exact dents in the van that we had documented and disputed then told us we drove it 194 miles when we drove it less than 90...not sure if this is a money making game for this site or what but-to say the least very pissed off customer. Probably need to train and educate the help..obviously cannot add or subtract or look into their own apps that they send a customers for discrepanciesDONALD C.
Good jobTyrone S.
Please refund me one days rental. I was charged twice in error. Your help with this matter would be greatly appreciated. Ordered 2/23, picked up 2/24 and used 4 hours and returned.SHARON I.
Customer did not leave a comment.kevin b. | Overall Experience
Customer experience was excellentFredette H.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Susan S.
Need more parking places for cars.JOHN HENRY B. | Overall Experience
Customer did not leave a comment.Brianna O. | First Impressions
Customer did not leave a comment.Ricardo L. | Overall Experience
Customer did not leave a comment.Rontrece J. | Overall Experience
Mr. Kirkman, Duke and Swavi were all BEAUTIFUL, These guys went ABOVE AND BEYOND to make sure that I had everything I needed to make this a successful move in experience for my storage unit, although the store was extremely busy I would certainly recommend anyone I know to go to that Normandy location! All three men deserve IMMEDIATE RAISES! If I could rate a million stars I would!Erica F. | First Impressions
Customer did not leave a comment.rosalind l. | Overall Experience
I enjoyed my experience at Uhaul with one exception. They were always short staffed, so anytime I needed assistance there were long lines that I had wait through.Scott M. | Overall Experience
All I am going to say is God Bless this location and their staff, Robin, thank youStephanie K. | Overall Experience
Customer did not leave a comment.JOANN S. | Overall Experience
Customer did not leave a comment.Eva A. | First Impressions
Customer did not leave a comment.MELYNDATHOMAS Y. | Online Move In
Customer did not leave a comment.albert s. | First Impressions
Customer did not leave a comment.THOMAS G. | Overall Experience
Customer did not leave a comment.Asa B. | Overall Experience
Customer did not leave a comment.ALEX K. | Overall Experience
Very sweet and helpfulJeanie G. | First Impressions
More staff is needed at this location. Waiting in line for 39 minutes.Floretta G. | First Impressions
Customer did not leave a comment.Dywalla D. | Overall Experience
Customer did not leave a comment.Tyren W. | First Impressions
Keep up the good workDionne A. | Overall Experience
Old furniture and trash was left out in the hall way of the indoor storage rooms. However, the staff is amazing. Kaitlyn, Beth and Robert are great.Jimmie P. | Overall Experience
Customer did not leave a comment.Randy F. | Overall Experience
all but one was friendly. Kirk and Beth were helpful. Easy to get the truck and close out my unit. Had a little trouble with my card, but it was the computer system readers. They had to do a manual.Marie D. | Overall Experience
Great customer service thanks againrosalind l. | Overall Experience
Customer did not leave a comment.Jimmy C. | First Impressions
Customer did not leave a comment.Donna H. | Overall Experience
Customer did not leave a comment.Lorri G. | First Impressions
The size of the storage was not was expected. The 5 x 10 is the size of a locker and it was another. Not meant for beds or large household items. I was misinformed by online staff.Candice S. | First Impressions
Customer did not leave a comment.Gary S. | First Impressions
This move was the easiest I've experienced and the service was great and the equipment was flawless for traveling! Thank you U-Haul!MICHAEL D. | First Impressions
Staff was friendly and helpful. Moving items in and out was made convenient with the floats provided. The only thing that I would suggest different is to have a two wheel hand truck available.Mark S. | Overall Experience
N/aTiffany A. | Overall Experience
Fast, quick, smooth transactionShacora T. | First Impressions
Great experience.Valencia C. | First Impressions
I had an amazing experience at uhaul all because of the managerXylona C. | First Impressions
First time use. It was great.Kevin C. | Overall Experience
The staff was ok, lacked training. The facility was dirty. I am unhappy that I paid $100 for 2 days worth of storage due it being “month to month” I am no longer a uhual customer.ANDREW R. | Overall Experience
The staff never returned my phone calls and I had a unit for three years. It was very frustrating. Also, I didn’t like the rate increase every year.Kelly j. | Overall Experience
One of the third rated experience to rent storage. Manager and other staff members are not well educated and very very rude. All of them do not have any proper knowledge how to rent storage.Mihir P. | Overall Experience
The service rep was excellent.annette w. | First Impressions
The customer service I received was great . I was able to see the space before renting it . The only other thing I would say is I think some available trash cans would be nice .Cheryl M. | First Impressions
Good customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.Myrtice B. | First Impressions
The staff members was pleasant and didn't rush through the rental process.Yolanda W. | First Impressions
You go Greek place to store your personal items and I have security to give you a peace of mind that they will be taken care of. I am glad I chose to leave my things in storage thererobert a. | Overall Experience
Services were to slowbruce c. | Overall Experience
The climate controlled, inside-only accessible unit was excellent. Rolling carts were available which made loading heavy articles easier. There was a check-out delay but it was the end of the month.ELAINE G. | Overall Experience
The communication between customer service and the facility sucks, I had an issue with my rental truck and was gettin letters about storage even though I had already moved out.Gana' E D. | Overall Experience
great customer service. Very nice peopleVenessa W. | First Impressions
There were people sleeping in storage spaces inside. I said something to the staff and they got offendedJeremy F. | Overall Experience
You don’t listen when told that this email address is not your renter. Sent several msgs to have it remocedSandra B. | Overall Experience
We were Miss quoted price lied to and most of all I still haven't got my money back for my deposit this is the worst U-Haul facility I have ever been to in my life and I will never ever use them againamanda h. | First Impressions
Excellent Facility 5 stars Personnel mistake on the unit No. Two VERY HEAVYsofas / Hard to get through small door. Had to be moved -- no help available -- no discount offered -- THEIR mistake 1 starELAINE G. | First Impressions
Everyone was so nice and friendly. I do not remember everyones names, but Chelsea was absolutely amazing.Lakeisha P. | First Impressions
I was most impressed with and continue to be impressed with Danessa. She is an absolute asset to your team. She was extremely helpful with all of my questions and made the process easy. Thank you!Kara J. | Overall Experience
Your staff is very professional, personable and customer oriented. Your staff made me as though I was the only one there and ensured that all of my needs were met. They answered all of my questions.Madeline P. | First Impressions
Next time I need a storage or rental trucks, I would come this company again😊alesia l. | Overall Experience
You were there when I needed you, and even though I didn't use the storage for more than a week, I am grateful for your services. Thank you so much.David F. | Overall Experience
I entered and paid for my unit on February 13,2019...A Beth helped me ...very clean and organized is your facility...Bryan Baretta was kind and efficient. I used your UHAUL trailer from Kansas to FL.adelene G. | First Impressions
I was charged for storage when I did not use it. I was told I was going to get a refund once the boxes were returned, and I have not received it yet... I returned my uboxes in January today is 2/14Anna D. | Overall Experience
Good sedviceThorpe M. | Overall Experience
I did not go to the facility only on phone and delivererly of UboxesAnne K. | Overall Experience
Great StorageMARCUS C. | Overall Experience
All employees were courteous and helpful.DENNIS H. | Overall Experience
Everything was as it should be if not better.Nikiyeria B. | Overall Experience
Thankscindy s. | Overall Experience
GREAT service! I didn't use the facility, it was the destination for my UBox rental, but the people I dealt with were TOP NOTCH. Definitely would recommend the UBox service and this staff.Joseph P. | Overall Experience
No credit for more gas in the truck, picked it up with 1/4 tank left it with Over 1/4.cindy s. | Reservation
Great service and very professional serviceCalvin L. | Overall Experience
Thank you..Customer Service is Awesome! Thank You.Leora D. | Overall Experience
Haven’t moved in nearly 20 years. The folks were extremely helpful and kindtammy p. | Reservation
Listing storage unit's that involve carrying property up a flight of stairs as "ground floor entry" or "first floor entry" is dishonest. The bad attitude your employee had at my dismay also suckshenry m. | Reservation
I will definitely use them again. The staff was very courteous, helpful and arrangements were easy to make. I will recommend them to all my family and friends.Debbie D. | Overall Experience
N/aChristine P. | Overall Experience
Great customer service all the way around reservations and in storeDarlene G. | Reservation
Terrible customer service.Alexis H. | Overall Experience
They were very helpful and fastRosela R. | Reservation
Great ExperienceShawn B. | Overall Experience
Everyone that helped me at the office went above n beyond to make my move less stressful.. They all need to be recognized from corporate for doing such a great job. Really good staff..Corinne M. | Reservation
Awful customer service. I called 5 times in 24 hours without getting pick-up confirmation only to show up & be told it was ready the day before. 3 people working; none were very helpful & a tad rude.Amanda H. | Overall Experience
Bryan was extremely helpful, efficient and accommodating and pleasant to work with.Bobbie B. | Overall Experience
Great experienceLaura L. | Overall Experience
I received the help I needed and on time even with a mix up in scheduling,Kevin M. | Overall Experience
I'm still waiting for someone to return my call as I have been charged two months consecutively for rent on a U-Box that I do not have.Israel P. | Overall Experience
No problems just don't need the storage anymore.BRADS H. | Overall Experience
The experience overall was good. It was a U-Box rental. Delivery and pick up was fast and easy. However, had to pay a late fee b/c no one explained that my card would not automatically charge to renewwenesio g. | Overall Experience
I didnt like the sensor lighting. I had to keep walking down the hall and waving my arms when I was really busy taking care of my things. 20 percent rate hike sent me elsewhere for my needs.Jeff B. | Overall Experience
Very pleasedmichael m. | Overall Experience
My U-Box failed to arrive on the guaranteed delivery date and screwed up my cross country moving schedule. Customer service relating to U-Boxes sucks.Nicholas W. | Overall Experience
Storage unit leaked and ruined my kids beds amongst other stuffjoshua L. | Overall Experience
Would never again use them fell behind and wanted to pay half and have access was told no they wouldn't even work with us paid 250.00 and moved out the nexted day asked if there would be money back noHeather C. | Overall Experience
We used the uboxes.MARK S. | Overall Experience
The UBOX delivery woman was so sweet and prompt...christinia k. | Overall Experience
Folks were nice, temp was great, and very secure. You may want to sweep up around the storage loading/unloading area, clean the carts a bit, and fix the cart (3) with a missing wheel.Holly A. | Overall Experience
Hello just one thing my card that I have for the outside to get in the building after hours didn't work but the staff straighten all that out but that is the only problem that I had thanksMarcus M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
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We ship across town or accross the world!
We sell hundreds of products to make moving easier!
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Propane service delivered straight to your door!