Customer Reviews for U-Haul Moving & Storage at Normandy Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Normandy Blvd

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keith B. on

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Make sure that the trucks have all of the features either working or at-least let the customer know that something is broken.

Natasha S. on

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Rondy A. on

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Keith S. on

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Lisa M. on

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Tegegne F. on

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Edward S. on

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tonya O. on

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The van I had smelled really bad -like dead fish to be exact. It took the representative so long to get me checked me in, I was just ready to get going with my move. When I got in the van I got sick.

Harvey K. on

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Although yesterday was a holiday (Veteran's Day) and most of the U-Haul staff was out of office, my experience was excellent at this location. The counter team member that assisted me was fantastic, polite and very knowledgeable. She handled the line of customers professionally and kept everyone informed of the timeframe before she could assist them. I will always return to this location for this level of excellent customer service!

Mihir P. on

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One of the third rated experience to rent storage. Manager and other staff members are not well educated and very very rude. All of them do not have any proper knowledge how to rent storage.

Yergo C. on

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Rick D. on

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We paid for ball/rod prior but no record was shown so we double paid. Called for refund, call transferred and then disconnected. Still need refund.

Nathaniel H. on

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The Customer Service Reps were very warm and friendly. I explained my situation to them by showing them the quote for $200 and then showing them the bill for $500. They directed me to the 1-800 number to dispute the charges. They told me bc they seen the quote for $200 and that should have been honored not the 250% increase call the number and dispute the up charge.

Thomas S. on

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Perfect service! Will definitely recommend to others.

annette w. on

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The service rep was excellent.

Dorlinda F. on

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Every one was great friendly and clean will be back

Ryan R. on

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Girl who hooked up car to towing trailer had no clue what she was doing. Took over an hour. Beth?

Randy R. on

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Great customer service!! Really nice employees

Marria A. on

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Keep doing what you’re doing. Customer service is excellent.

Jolly R. on

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Everything was lovely.

Katrina H. on

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Great customer service

TAMICA S. on

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Samson A. on

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Respect customers by saying their names!

Betty B. on

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jennifer O. on

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Everything was on time and great service. Big City Movers did an awesome job for us as well.

Regina A. on

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I was charged for 2 days not one . The place was so friendly and helpful. But it was to be $19.99 and i was charged $48 For one day

HARMON F. on

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The staff stayed late to fix our issue. For this I gove them an awesome job.

Sandra O. on

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Julio R. on

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Cheryl M. on

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Everyone was caring and helpful . Thank you ??

Donald H. on

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Timothy was outstanding in his service to us!

Jonathan G. on

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Nothing everything good and very nice people

Diana J. on

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Bobbie S. on

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Very dark lot so it was hard to see. Girl was closing up so she didn’t help at all. They called me the next morning at 7am with a questions about the lock. When I called back they hadn’t turned their phone on. Call bounced to a Cust service lady who said they didn’t follow protocol. She couldn’t instant message them so she put a note in my contract w the info they needed from me. She was very helpful and pleasant.

lareefer J. on

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The employees don't explain how the deposit work and quote pricing that doesn't match what your paying. They need to be retrained especially the managers. The need to learn empathy and active listening skills.

Paulette W. on

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Mike was my introduction to your location and what a wonderful experience it has been. His superior yet humble way of communication to help me was like talking to an old dear friend and yet extremely professional. My brother passed away in September and using your company to ship his things from Ottwa Kansas to Jacksonville was tough enough but when I arrived home and heard Mikes voice he made each time I called a pleasure. I even Told Kari how well he handled what I needed. Tim was extremely helpful several times. Your team provides the customer service experience that should be modeled for many companies. THANK YOU!

Victoria G. on

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Cheryl M. on

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The customer service I received was great . I was able to see the space before renting it . The only other thing I would say is I think some available trash cans would be nice .

Myrtice B. on

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Good customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.

Yolanda W. on

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The staff members was pleasant and didn't rush through the rental process.

robert a. on

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You go Greek place to store your personal items and I have security to give you a peace of mind that they will be taken care of. I am glad I chose to leave my things in storage there

bruce c. on

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Services were to slow

ELAINE G. on

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The climate controlled, inside-only accessible unit was excellent. Rolling carts were available which made loading heavy articles easier. There was a check-out delay but it was the end of the month.

Gana' E D. on

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The communication between customer service and the facility sucks, I had an issue with my rental truck and was gettin letters about storage even though I had already moved out.

Venessa W. on

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great customer service. Very nice people

Jeremy F. on

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There were people sleeping in storage spaces inside. I said something to the staff and they got offended

Sandra B. on

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You don’t listen when told that this email address is not your renter. Sent several msgs to have it remoced

amanda h. on

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We were Miss quoted price lied to and most of all I still haven't got my money back for my deposit this is the worst U-Haul facility I have ever been to in my life and I will never ever use them again

ELAINE G. on

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Excellent Facility 5 stars Personnel mistake on the unit No. Two VERY HEAVYsofas / Hard to get through small door. Had to be moved -- no help available -- no discount offered -- THEIR mistake 1 star

Lakeisha P. on

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Everyone was so nice and friendly. I do not remember everyones names, but Chelsea was absolutely amazing.

Kara J. on

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I was most impressed with and continue to be impressed with Danessa. She is an absolute asset to your team. She was extremely helpful with all of my questions and made the process easy. Thank you!

Madeline P. on

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Your staff is very professional, personable and customer oriented. Your staff made me as though I was the only one there and ensured that all of my needs were met. They answered all of my questions.

alesia l. on

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Next time I need a storage or rental trucks, I would come this company again😊

David F. on

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You were there when I needed you, and even though I didn't use the storage for more than a week, I am grateful for your services. Thank you so much.

adelene G. on

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I entered and paid for my unit on February 13,2019...A Beth helped me ...very clean and organized is your facility...Bryan Baretta was kind and efficient. I used your UHAUL trailer from Kansas to FL.

Anna D. on

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I was charged for storage when I did not use it. I was told I was going to get a refund once the boxes were returned, and I have not received it yet... I returned my uboxes in January today is 2/14

Thorpe M. on

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Good sedvice

Anne K. on

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I did not go to the facility only on phone and delivererly of Uboxes

MARCUS C. on

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Great Storage

DENNIS H. on

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All employees were courteous and helpful.

Nikiyeria B. on

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Everything was as it should be if not better.

cindy s. on

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Thanks

Joseph P. on

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GREAT service! I didn't use the facility, it was the destination for my UBox rental, but the people I dealt with were TOP NOTCH. Definitely would recommend the UBox service and this staff.

cindy s. on

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No credit for more gas in the truck, picked it up with 1/4 tank left it with Over 1/4.

Calvin L. on

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Great service and very professional service

Leora D. on

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Thank you..Customer Service is Awesome! Thank You.

tammy p. on

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Haven’t moved in nearly 20 years. The folks were extremely helpful and kind

henry m. on

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Listing storage unit's that involve carrying property up a flight of stairs as "ground floor entry" or "first floor entry" is dishonest. The bad attitude your employee had at my dismay also sucks

Debbie D. on

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I will definitely use them again. The staff was very courteous, helpful and arrangements were easy to make. I will recommend them to all my family and friends.

Christine P. on

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N/a

Darlene G. on

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Great customer service all the way around reservations and in store

Alexis H. on

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Terrible customer service.

Rosela R. on

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They were very helpful and fast

Shawn B. on

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Great Experience

Corinne M. on

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Everyone that helped me at the office went above n beyond to make my move less stressful.. They all need to be recognized from corporate for doing such a great job. Really good staff..

Amanda H. on

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Awful customer service. I called 5 times in 24 hours without getting pick-up confirmation only to show up & be told it was ready the day before. 3 people working; none were very helpful & a tad rude.

Bobbie B. on

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Bryan was extremely helpful, efficient and accommodating and pleasant to work with.

Laura L. on

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Great experience

Kevin M. on

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I received the help I needed and on time even with a mix up in scheduling,

Israel P. on

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I'm still waiting for someone to return my call as I have been charged two months consecutively for rent on a U-Box that I do not have.

BRADS H. on

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No problems just don't need the storage anymore.

wenesio g. on

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The experience overall was good. It was a U-Box rental. Delivery and pick up was fast and easy. However, had to pay a late fee b/c no one explained that my card would not automatically charge to renew

Jeff B. on

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I didnt like the sensor lighting. I had to keep walking down the hall and waving my arms when I was really busy taking care of my things. 20 percent rate hike sent me elsewhere for my needs.

michael m. on

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Very pleased

Nicholas W. on

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My U-Box failed to arrive on the guaranteed delivery date and screwed up my cross country moving schedule. Customer service relating to U-Boxes sucks.

joshua L. on

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Storage unit leaked and ruined my kids beds amongst other stuff

Heather C. on

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Would never again use them fell behind and wanted to pay half and have access was told no they wouldn't even work with us paid 250.00 and moved out the nexted day asked if there would be money back no

MARK S. on

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We used the uboxes.

christinia k. on

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The UBOX delivery woman was so sweet and prompt...

Holly A. on

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Folks were nice, temp was great, and very secure. You may want to sweep up around the storage loading/unloading area, clean the carts a bit, and fix the cart (3) with a missing wheel.

Marcus M. on

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Hello just one thing my card that I have for the outside to get in the building after hours didn't work but the staff straighten all that out but that is the only problem that I had thanks