Customer Reviews for U-Haul Moving & Storage at Normandy Blvd

4785 reviews

5481 Normandy Blvd   Jacksonville, FL 32205
(East of Lane Ave)

(904) 786-2424

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 786-2424

5481 Normandy Blvd
Jacksonville, FL 32205
(East of Lane Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

josh s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALDINE S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA W. 
Rating:
4.0

Customer did not leave a comment.

ROSHAUNDA B. 
Rating:
5.0

Customer did not leave a comment.

JAMMIE J. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

I've had a ubox for years at this location. They have always been difficult to reach on the phone, but it is a busy location & aside from that, I have always been very pleased. Beth helped me, she was professional, informative, & very nice

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

HENRY C. 
Rating:
5.0

I'm never renting nowhere else! Beth n Jamal are amazing! Beth have such a welcoming spirit she is everything!!! Jamal at return of my rental he is 5stars thanks to both I will always rent my Uhaul here as need be

BRITTANY G. 
Rating:
4.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

MAURICE S. 
Rating:
5.0

Great customer service. Even though they were busy ,the employee never wavered in her commitment to be friendly and very helpful and making sure the equipment was secure for travel

RANDY F. 
Rating:
5.0

Quick, easy, and courteous.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

JASON O. 
Rating:
1.0

I paid for a untied and started moving in on the 9th. Only to be told that a lock was on the untied and couldn't be taken off. This is very inconvenient for me so I'm back to trying to find a storage.

elaine b.  |  First Impressions 
Rating:
5.0

Excellent no fuss,, awesome ladies that work in this location.

Suetta J. 
Rating:
1.0

The parking lot in front of the store was a mess, trucks parked everywhere and could hardly find where to go. Inside there was only one person at the counter and a line of 6-8 people, the manager wasn't even there. The manager came back while I was there and she seemed to have just left work to go to Dunkin as she walked in with coffee. I had a reservation for a storage unit, but when I got there to move in, as I was told to do online and through the app, there were no units available. What is the point of a reservation if I'm not actually going to get a unit. I had a one way truck full of my belongings in the parking lot. I was told there was nothing they could do and just left to figure it out myself. I will never store anything at U-Haul, because apparently their customers mean nothing to them. I had to call around and find a different place to store my stuff because U-Haul screwed me over. If you're going to give people reservations, there needs to be something to actually back up those reservations, if not then they aren't actually reservations. They're useless.

Larissa W. 
Rating:
4.0

Customer did not leave a comment.

BRADFORD F. 
Rating:
4.0

No comment

EDDIE C. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Leon T. 
Rating:
5.0

Customer did not leave a comment.

Heidi W. 
Rating:
1.0

Hire more staff so I do not have to wait 30 mins to check in. Staff was extremely unprofessional and the checkin process took way longer than it should have.

Edie E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

They had one gal working solo and she did an amazing job handling everything, including connecting trailer...

Kimberly K. 
Rating:
1.0

Customer did not leave a comment.

CHIQUITHA W. 
Rating:
5.0

The employees were very friendly and helpful

Anh D. 
Rating:
3.0

Customer did not leave a comment.

Harold C. 
Rating:
5.0

Laessence was so helpful and kind I appreciate her customer service.

MARQUETTA W. 
Rating:
3.0

Customer did not leave a comment.

James R. 
Rating:
5.0

The staff, under the leadership of Miss. Kaitlyn were exceptional. I wholeheartedly appreciate their service and professionalism.

EDRON G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

YVONNE D. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
2.0

No inconvenience with the drop off location

MIGUEL S. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

ZORANA D. 
Rating:
5.0

Customer did not leave a comment.

KHASEY C. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Great customer service

FRANKIE B. 
Rating:
5.0

The people there are great! Kaytlin took the time to make sure I was well taken care of even though she was extremely busy. She made the time to make sure my experience was great. Al the other employees were friendly and helpful also.

DIEGO B. 
Rating:
5.0

Brianna (i think that was her name .. the mgr) was extremely patient with me & i had several questions , she had no available help (at rental desk) and a line was forming . AND it was a holiday weekend ! this was not my first time using this location & it has always been wonderful !!

MICHELLE D. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON A. 
Rating:
5.0

Customer did not leave a comment.

JEFF G. 
Rating:
5.0

Customer did not leave a comment.

Jillian R. 
Rating:
2.0

I was overcharged for renting a one way 5x8 trailer returned in Mobile Al on May 24! I signed agreement for $115.00 and charged $260.00 in total!! Contact me ASAP before reported to BBB. I have already filed a complaint with Uhaul and no response!!!

Ernest L. 
Rating:
5.0

Great customer service and selection

BOBBY S. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET T. 
Rating:
5.0

Customer did not leave a comment.

CHARNECE P. 
Rating:
5.0

Check out was quick and employee was very friendly and helpful.

WILLIAMBURROWS R. 
Rating:
3.0

My destination was approximately 170 miles. When I picked up the truck it had a quarter tank of gas in it. I had to stop and get gas before leaving for my destination and stop and put gas in before dropping it off. Why would it not have a full tank of gas? To me that's inconvenient. It should've had a full tank of gas.

Don T. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

DARCEL H. 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  Overall Experience 
Rating:
3.0

This was the third location we had to go to in order to get our order.

Stephen M. 
Rating:
5.0

n/a

KIACCIA K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

none

BOBBIE W. 
Rating:
1.0

I have called “regional”, I don't know. The structure of uhaul as a whole is confusing. I received the run around when I was trying to complain about my experience. Took over an hour to get a uhaul, with already being checked in with early reservation. The only reason we (there was a room full of customers) got helped is because I knocked on the employee only door where all the customers could hear the two staff members inside talking negatively about customers. It was baffling to say the least, the two employees that came out, could not help. That wasn't their “area”, yet no one was working the rental area? I still have NO CLUE what happened fully that day because it was that much of a cluster! The poor lady in front of me got accused of having an “attitude”, which she was waiting in there before me. No telling how long she was there but definitely didn't have an attitude but was rightfully upset due to service, I'm coughing that ladies attitude towards that particular customer to racism. Because the only difference between me and the customer before me was our color and I assure you I was not nice after that service and I was not treated as poorly as the lady in front of me and she was much nicer with her frustration. So moral of the story, I think the staff was racist, they talked openly (unknowingly) poorly about customers, staff was not helpful, and the whole place is ran as if no one is in charge. If y'all need help, let me come in and clean house because I assure you, I will have that place running like a military base.

Brittney P. 
Rating:
1.0

Never again will i do business with uhaul. This has been the absolute worst experience I've ever had with any company that I have ever done business with in the 36 yrs I've been alive. I don't even know where to start. To improve for the next customer you should refer them to your competition seeing as how your company is a damn joke.

JEFFERSON M. 
Rating:
1.0

There were no works at the normandy location in Jacksonville Florida!! Also “management” was talking about recent customers calling them airheads and other names. They have people working in there that do not know what they are doing. Employees are processing payments without customer's consent. The whole location needs new staff or it needs to be shut down altogether. They are NOT professional and lack communication!

Indie C. 
Rating:
5.0

Customer did not leave a comment.

Jasmine G.  |  First Impressions 
Rating:
3.0

The truck tht I rented was not in good condition.The brakes were not good and the steering wheel was not sturdy.I was kind of scared to drive but all in all it got the job done just a little stressful.

TASHA W. 
Rating:
5.0

Customer did not leave a comment.

HEATHER C. 
Rating:
5.0

Customer did not leave a comment.

QUANTRINA W. 
Rating:
1.0

This location is so disorganized, it's intolerable. We almost got into a wreck in the parking lot because nobody knew where to park, where to drive, or how traffic flowed through the lot. Trucks and trailers were parked everywhere and anywhere, with no real sense of direction or organization. In order to get the truck I had reserved, I had to physically pick up and move a smaller trailer that someone had left across two lanes, and ask someone to move their car because they had parked in front of it.

Zachary L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
1.0

We had to take the trailer to three drop off locations before we found one that would accept it. The first place (where we were told to take it) was full. The second was rude and the third finally took it. Took almost two hours to drop it off.

Constance R. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
2.0

Initially my experience was fine, the person with whom I picked up the trailer was very polite and accommodating.The equipment itself was filled with sticks and debris, but I declined the offer to blow it clear since I knew I had considerable miles to cover in picking up my load. My biggest grievance is the supplied instructions for securing the load, in following these I managed to learn the hard lesson that it was not meant for my style of motorcycle - looping the straps around the handlebars caused stress to the ignition assembly and completely broke and dislodged my starter button. Thankfully I opted for the optional insurance, yet it remains to be seen how the claim goes. My secondary issue was in returning the trailer. I showed up prior to the facility opening, but chose to wait since I had issue registering my claim online. Once open, I was ignored by an employee and skipped over to attend another who arrived after me. In my wait I managed to initiate the claim online, so I inquired with the afore mentioned employee if it necessary to continue waiting to return my equipment and I was met with an abrasive retort that I would need to wait my turn to speak to the sole person working the counter. Feeling tired from long hours of driving and loading, I ended up sitting on the floor to ease my back pain ...until a young representative called out for returns. She was very pleasant and understanding. You could do with more associates like her and the first young man I encountered. A link or QR code to access better loading/securing instructions for motorcycles, particularly with options for the type of motorcycle involved, would be highly recommended to avoid potential for damage. Otherwise, I am very pleased and impressed to learn U-Haul offers motorcycle-specific trailer options, I wish I had been aware long ago. Overall, the experience was a life saver.

SINJIN Y. 
Rating:
5.0

Not a thing, I was very pleased, the employees were all very friendly and rite to the point,!!

LISA L. 
Rating:
5.0

Customer did not leave a comment.

FUTURA T. 
Rating:
1.0

No trolly in my truck Has was lower than what it was placed. I had to pay for fuel I didn’t use. I couldn’t access my storage unit, because my pin did not work. Someone else had to let me in, and then there was no lock. So I had to leave my unit unlocked while I went and found a lock. Terrible experience.

Zugey G.  |  First Impressions 
Rating:
5.0

Nothing, keep doing what you're doing

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

CARNITA J. 
Rating:
5.0

Customer did not leave a comment.

PAULETTE W. 
Rating:
5.0

Customer did not leave a comment.

Terrinesha W. 
Rating:
5.0

Very professional and very helpful and timely

James F. 
Rating:
5.0

Customer did not leave a comment.

JEFF G. 
Rating:
5.0

This was a wonderful experience. It could not have gone smoother. Very professional and friendly staff. Both in FL and MI. Thank you so much!

Donna S. 
Rating:
3.0

More help

TROY J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Quick service we'll run

CRADOC W. 
Rating:
4.0

Customer did not leave a comment.

Logan R. 
Rating:
5.0

Would have been nice to have had a big trailer verses renting a truck

BOBBIE G. 
Rating:
1.0

We are going through COVID and I have been vaccinated because if I wasn't I wouldn't have taken the truck but I had a very short time to make my pick up but the truck wasn't cleaned from the windows to the interior and none of the staff at the location were wearing mask

SHEVONNE C. 
Rating:
4.0

We're at La everything it was all right they just didn't put gas in it when we got it had a quarter of a tank and it really should have been full but we didn't drive it that much but it was done as good and moving

LEA B. 
Rating:
5.0

A lot better than where we picked it up at.

Tara C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
5.0

Nothing

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

richard W. 
Rating:
3.0

Just a little dis-organized on pick up and delivery.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY O. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
3.0

The maintenance on the truck was terrible. We were afraid that the brakes were going to go out. Never again 😒

NAUTASHA C. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR D. 
Rating:
3.0

Customer did not leave a comment.

KENNETH L. 
Rating:
1.0

Location was disorganized and they had trouble getting the Uhaul hooked up to an auto transport. Very tight and hectic to drive through. Too bad there isn't a place to rate Uhaul overall I had a heck of a terrible time with your customer service on the phone. Overall experience with Uhaul was very bad even excluding this location.

WESTON E. 
Rating:
5.0

Customer did not leave a comment.

LAFAYETTE W. 
Rating:
5.0

Customer did not leave a comment.

CARMEN C. 
Rating:
4.0

Customer did not leave a comment.

Gary S.  |  Overall Experience 
Rating:
5.0

Had no problems, had been there this time for 3 year. Had great service would continue me back if I need to and would recommend them to others.

Brenda s.  |  Overall Experience 
Rating:
5.0

Kaitlyn, everyone was courteous and professional. I was so tired and sore due to a bad ankle for one and I really appreciated the extra effort put forth by your staff. Even you walking back over to check the lock on my storage unit to make sure it was properly secured. Thanks to all for going above and beyond to help me.

John B.  |  First Impressions 
Rating:
3.0

The office manager messed up my UBox order on this past Saturday 4-17-21. It caused me and my packers time before payment could be received. I have a problem with this facilities rules of no receipt of payments of monies paid in advance and the contract is cancelled 2 weeks before the end of the month. It's like being robbed having to pay for services not rendered. It upset me greatly. I am going to another Uhaul in another state and they would not even give me my money to credit them. They caused me stress. They should send me a check for the residual monies.

Valencia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Juanita J.  |  First Impressions 
Rating:
5.0

The experience was great for storing. The line and wait in the store for service need to be improved greatly. The wait time has been up to a 45 min in line.

Floretta G.  |  Overall Experience 
Rating:
5.0

This was the most friendly and organized facility that I have seen. The staff was very professional but personable at the same time. I would definitely recommend this location.

Sheri P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin b.  |  Overall Experience 
Rating:
4.0

Need more parking places for cars.

JOHN HENRY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rontrece J.  |  Overall Experience 
Rating:
5.0

Mr. Kirkman, Duke and Swavi were all BEAUTIFUL, These guys went ABOVE AND BEYOND to make sure that I had everything I needed to make this a successful move in experience for my storage unit, although the store was extremely busy I would certainly recommend anyone I know to go to that Normandy location! All three men deserve IMMEDIATE RAISES! If I could rate a million stars I would!

Erica F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosalind l.  |  Overall Experience 
Rating:
4.0

I enjoyed my experience at Uhaul with one exception. They were always short staffed, so anytime I needed assistance there were long lines that I had wait through.

Scott M.  |  Overall Experience 
Rating:
5.0

All I am going to say is God Bless this location and their staff, Robin, thank you

Stephanie K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JOANN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eva A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELYNDATHOMAS Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

albert s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Asa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX K.  |  Overall Experience 
Rating:
5.0

Very sweet and helpful

Jeanie G.  |  First Impressions 
Rating:
5.0

More staff is needed at this location. Waiting in line for 39 minutes.

Floretta G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dywalla D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyren W.  |  First Impressions 
Rating:
5.0

Keep up the good work

Dionne A.  |  Overall Experience 
Rating:
4.0

Old furniture and trash was left out in the hall way of the indoor storage rooms. However, the staff is amazing. Kaitlyn, Beth and Robert are great.

Jimmie P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randy F.  |  Overall Experience 
Rating:
5.0

all but one was friendly. Kirk and Beth were helpful. Easy to get the truck and close out my unit. Had a little trouble with my card, but it was the computer system readers. They had to do a manual.

Marie D.  |  Overall Experience 
Rating:
5.0

Great customer service thanks again

rosalind l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorri G.  |  First Impressions 
Rating:
2.0

The size of the storage was not was expected. The 5 x 10 is the size of a locker and it was another. Not meant for beds or large household items. I was misinformed by online staff.

Candice S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary S.  |  First Impressions 
Rating:
5.0

This move was the easiest I've experienced and the service was great and the equipment was flawless for traveling! Thank you U-Haul!

MICHAEL D.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful. Moving items in and out was made convenient with the floats provided. The only thing that I would suggest different is to have a two wheel hand truck available.

Mark S.  |  Overall Experience 
Rating:
4.0

N/a

Tiffany A.  |  Overall Experience 
Rating:
5.0

Fast, quick, smooth transaction

Shacora T.  |  First Impressions 
Rating:
5.0

Great experience.

Valencia C.  |  First Impressions 
Rating:
5.0

I had an amazing experience at uhaul all because of the manager

Xylona C.  |  First Impressions 
Rating:
5.0

First time use. It was great.

Kevin C.  |  Overall Experience 
Rating:
2.0

The staff was ok, lacked training. The facility was dirty. I am unhappy that I paid $100 for 2 days worth of storage due it being “month to month” I am no longer a uhual customer.

ANDREW R.  |  Overall Experience 
Rating:
3.0

The staff never returned my phone calls and I had a unit for three years. It was very frustrating. Also, I didn’t like the rate increase every year.

Kelly j.  |  Overall Experience 
Rating:
1.0

One of the third rated experience to rent storage. Manager and other staff members are not well educated and very very rude. All of them do not have any proper knowledge how to rent storage.

Mihir P.  |  Overall Experience 
Rating:
5.0

The service rep was excellent.

annette w.  |  First Impressions 
Rating:
5.0

The customer service I received was great . I was able to see the space before renting it . The only other thing I would say is I think some available trash cans would be nice .

Cheryl M.  |  First Impressions 
Rating:
3.0

Good customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.

Myrtice B.  |  First Impressions 
Rating:
5.0

The staff members was pleasant and didn't rush through the rental process.

Yolanda W.  |  First Impressions 
Rating:
4.0

You go Greek place to store your personal items and I have security to give you a peace of mind that they will be taken care of. I am glad I chose to leave my things in storage there

robert a.  |  Overall Experience 
Rating:
3.0

Services were to slow

bruce c.  |  Overall Experience 
Rating:
5.0

The climate controlled, inside-only accessible unit was excellent. Rolling carts were available which made loading heavy articles easier. There was a check-out delay but it was the end of the month.

ELAINE G.  |  Overall Experience 
Rating:
2.0

The communication between customer service and the facility sucks, I had an issue with my rental truck and was gettin letters about storage even though I had already moved out.

Gana' E D.  |  Overall Experience 
Rating:
5.0

great customer service. Very nice people

Venessa W.  |  First Impressions 
Rating:
1.0

There were people sleeping in storage spaces inside. I said something to the staff and they got offended

Jeremy F.  |  Overall Experience 
Rating:
1.0

You don’t listen when told that this email address is not your renter. Sent several msgs to have it remoced

Sandra B.  |  Overall Experience 
Rating:
1.0

We were Miss quoted price lied to and most of all I still haven't got my money back for my deposit this is the worst U-Haul facility I have ever been to in my life and I will never ever use them again

amanda h.  |  First Impressions 
Rating:
3.0

Excellent Facility 5 stars Personnel mistake on the unit No. Two VERY HEAVYsofas / Hard to get through small door. Had to be moved -- no help available -- no discount offered -- THEIR mistake 1 star

ELAINE G.  |  First Impressions 
Rating:
5.0

Everyone was so nice and friendly. I do not remember everyones names, but Chelsea was absolutely amazing.

Lakeisha P.  |  First Impressions 
Rating:
5.0

I was most impressed with and continue to be impressed with Danessa. She is an absolute asset to your team. She was extremely helpful with all of my questions and made the process easy. Thank you!

Kara J.  |  Overall Experience 
Rating:
5.0

Your staff is very professional, personable and customer oriented. Your staff made me as though I was the only one there and ensured that all of my needs were met. They answered all of my questions.

Madeline P.  |  First Impressions 
Rating:
5.0

Next time I need a storage or rental trucks, I would come this company again😊

alesia l.  |  Overall Experience 
Rating:
5.0

You were there when I needed you, and even though I didn't use the storage for more than a week, I am grateful for your services. Thank you so much.

David F.  |  Overall Experience 
Rating:
5.0

I entered and paid for my unit on February 13,2019...A Beth helped me ...very clean and organized is your facility...Bryan Baretta was kind and efficient. I used your UHAUL trailer from Kansas to FL.

adelene G.  |  First Impressions 
Rating:
1.0

I was charged for storage when I did not use it. I was told I was going to get a refund once the boxes were returned, and I have not received it yet... I returned my uboxes in January today is 2/14

Anna D.  |  Overall Experience 
Rating:
4.0

Good sedvice

Thorpe M.  |  Overall Experience 
Rating:
5.0

I did not go to the facility only on phone and delivererly of Uboxes

Anne K.  |  Overall Experience 
Rating:
5.0

Great Storage

MARCUS C.  |  Overall Experience 
Rating:
5.0

All employees were courteous and helpful.

DENNIS H.  |  Overall Experience 
Rating:
5.0

Everything was as it should be if not better.

Nikiyeria B.  |  Overall Experience 
Rating:
5.0

Thanks

cindy s.  |  Overall Experience 
Rating:
5.0

GREAT service! I didn't use the facility, it was the destination for my UBox rental, but the people I dealt with were TOP NOTCH. Definitely would recommend the UBox service and this staff.

Joseph P.  |  Overall Experience 
Rating:
3.0

No credit for more gas in the truck, picked it up with 1/4 tank left it with Over 1/4.

cindy s.  |  Reservation 
Rating:
5.0

Great service and very professional service

Calvin L.  |  Overall Experience 
Rating:
5.0

Thank you..Customer Service is Awesome! Thank You.

Leora D.  |  Overall Experience 
Rating:
5.0

Haven’t moved in nearly 20 years. The folks were extremely helpful and kind

tammy p.  |  Reservation 
Rating:
1.0

Listing storage unit's that involve carrying property up a flight of stairs as "ground floor entry" or "first floor entry" is dishonest. The bad attitude your employee had at my dismay also sucks

henry m.  |  Reservation 
Rating:
5.0

I will definitely use them again. The staff was very courteous, helpful and arrangements were easy to make. I will recommend them to all my family and friends.

Debbie D.  |  Overall Experience 
Rating:
5.0

N/a

Christine P.  |  Overall Experience 
Rating:
5.0

Great customer service all the way around reservations and in store

Darlene G.  |  Reservation 
Rating:
2.0

Terrible customer service.

Alexis H.  |  Overall Experience 
Rating:
5.0

They were very helpful and fast

Rosela R.  |  Reservation 
Rating:
4.0

Great Experience

Shawn B.  |  Overall Experience 
Rating:
5.0

Everyone that helped me at the office went above n beyond to make my move less stressful.. They all need to be recognized from corporate for doing such a great job. Really good staff..

Corinne M.  |  Reservation 
Rating:
1.0

Awful customer service. I called 5 times in 24 hours without getting pick-up confirmation only to show up & be told it was ready the day before. 3 people working; none were very helpful & a tad rude.

Amanda H.  |  Overall Experience 
Rating:
5.0

Bryan was extremely helpful, efficient and accommodating and pleasant to work with.

Bobbie B.  |  Overall Experience 
Rating:
5.0

Great experience

Laura L.  |  Overall Experience 
Rating:
5.0

The UBOX delivery woman was so sweet and prompt...

christinia k.  |  Overall Experience 
No reviews have been submitted for this location.

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