Customer Reviews for U-Haul Moving & Storage at Normandy Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Normandy Blvd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

LILTON C.
Rating:

Customer did not leave a comment.

Johnny C.
Rating:

Service was not up to par...

DIANE R.
Rating:

Customer did not leave a comment.

Deshanda R.
Rating:

I am thankful for customer service for fixing my dilemma the day of. I would appreciate it if there is a limited truck availability or any issue to be contacted directly at least 24 hours in advance. To find out as O was preparing to pick up the truck was the most frustrating experience out of it all.

Ronald P.
Rating:

That day, was very easy and smooth and the associate on duty that day was very polite and handled a large rush of people with ease. Everyone got taken care of and he was just really nice. I will recommend this place from now on and use it when I move again.

NAKIA S.
Rating:

Customer did not leave a comment.

WILLIAM C.
Rating:

Cashier was very helpful, trailer did not hurt my trucks suspension. Totally worth going back in the future.

Melissa P.
Rating:

Customer did not leave a comment.

Kathy F.
Rating:

Rented a cargo van. Never was divulged that it ONLY took E83 gas. Got to Macon, GA 10pm. Took an hour to find station with gas. I'm 65 yrs old driving my disabled 62 yr old brother to new assisted living facility in TN. Tried calling Uhaul just to ask how to deal with gas situation. Scared to put any other gas in van. What if engine blew up???? Same story coming back. Stopped in Hickson, TN for gas. Ended up going UHaul there and the two very nice general manager and her assistant made calls for 30 minutes to find the gas. I was almost in tears. I delivered van this morning. Clean. Told the manager, Kaitlyn the issues. I refused to pay for an extra day and I refused to refuel. Wasn't going to drive over hell's half acre looking for a gas station. I rated the Normandy location high bc the people working there were not at fault. Higher up the food chain should clearly inform the renters with sticker on dash, verbal information, location of gas stations on route. Thank you.

Wayne T.
Rating:

Only complaint, truck had very little gas, just over 1/4 tank. Luckily, I didn't have to go far so I didn't have to add gas, but I feel vehicles should have at least 1/2 a tank of gas.

PHILLIP M.
Rating:

Customer did not leave a comment.

albert s. | First Impressions |
Rating:

Customer did not leave a comment.

THOMAS G. | Overall Experience |
Rating:

Customer did not leave a comment.

gregory M.
Rating:

Everything was great

Donna V.
Rating:

dropped equipment off after hours did not meet with a representative

DEBORAH B.
Rating:

The staff was very rude. She was 20 min. Late opening then acted mad because 6 people were there waiting on her. When I took it back, no one was at the counter, I stood there for 10 min then a guy popped his head out of a back room and told me to just put the keys on the counter and he would take care of it later. Then I was over charged $66 for fuel that I had to dispute because it was untrue. Over all experience was a cluster! I will NOT use uhual again!

Barrett M.
Rating:

The idea of a "contactless" truck rental like is advertised is not close at all. The app guides you through the truck pickup, but this is also extensive. You have to take pictures of your license, provide an alternate contact person (who has to be contacted prior to them allowing you access to the app), and take pictures of the truck at every portion of the walkthrough. Through years of renting Uhaul trucks, the employees have never gotten over their laziness to do a walkthrough of the truck, but in this case I have to go through multiple layers of confirmation of my identity as well as the truck itself? Complete waste of time. But, when it comes time to pick up the keys, there is no secure contactless location for this. I have to go inside the store and the front desk attendant has to physically give me the keys! This is completely against the idea of a "do it yourself" pickup. Then, the moving pads I requested are not in the truck and I have to go back in a second time to get them! Overall very disappointed with this process. The truck was clean and I was able to get the job done that I needed, but the pickup process was overly complicated and unnecessary and as usual Uhaul has a single employee working in a busy store so there is zero efficiency.

gloria W.
Rating:

Customer did not leave a comment.

Jordan P.
Rating:

The Saturday staffing was very nonchalant about helping the customers and it took one of the customers to get their attention outside to come help us.

michael H.
Rating:

Have enough staff to actually have customer service.. the 1 young lady that was trying to help 7 or 8 of us while dealing with software glitches that were preventing another customer from finishing they're move... truck was clean but smelled like an ashtray

JAMAL K.
Rating:

Customer did not leave a comment.

Bruce M.
Rating:

The Uhaul truck and the auto transport were stolen from a hotel parking lot. The truck was recovered same day it was stolen, but the transport wasn't recovered until 2 weeks later. And now I'm being billed for the time it wasn't in my possession. This is highly unfair as I had no control over what happened to it, much less when it was recovered. I paid insurance, I filed a police report and insurance claim and reported both stolen to Uhaul. I lost 90% of my personal belongings and to have to pay $350 because it was recovered is insulting

CLIFTON A.
Rating:

More workers are needed at your facility. Customers have to spend too much time waiting around for help.

Rhonda N.
Rating:

Customer did not leave a comment.

Dallas D.
Rating:

Nothing

Cheryl B.
Rating:

Several employees asked me to move my 26 ft truck and tow dolly forward when the return slots where full of other vehicles. I had to leave my truck and wander through the store to find someone to help me turn in my truck. Exit was completely blocked and we had to wait 45 minutes to leave the lot.

Louis C.
Rating:

Self delivery is a great option if you don't have space to leave boxes overnight (and you have an SUV or pickup). Two people can load or unload a Ubox in less than 30 minutes if everything is ready to go. Uhaul staff was great in helping us have a successful move and saving money and even gave us their cell number so we could text them for delivery and pickup times. Great job by Peggy in Woodbridge VA, and Kaitlyn and Megan in Jacksonville FL.

Tityra J.
Rating:

Chanee a flat trailer tire at the store where it was rented. Instead of renting, and not repairing it. Call roadside assist, at your facility. Plus your employee can't call for assistance or locate an available trailer.

Laura R.
Rating:

U Box was picked up and delivered as scheduled. Despite paddling and wrapping furniture we had a desk that was damaged. The u box was also damaged at final destination. Moving mattresses and boxes/totes in a ubox or short distances would be fine, but I recommend a sturdier container for longer distances or more fragile items.

Norberto I.
Rating:

Customer did not leave a comment.

Mercedes O.
Rating:

Wait time was horrible waited in line for 20 mins I never had to wait this long in a line at any of the other uhauls with only 2 people in front of me. Uhaul van was stank smelled like cigarettes.

Angela R.
Rating:

Customer did not leave a comment.

Hayley R.
Rating:

Customer did not leave a comment.

James M.
Rating:

When a reservation is moved to another location make sure that the reservation can be fulfilled, i was moved from the blanding blvd location to the Normandy location and i had to wait for a truck to be returned for an hour. Also had to travel additional mileage due to this and no effort was mentioned to reimburse for extra mileage traveled even after submitting an email to the company expressing my frustration

Ellen W.
Rating:

Need at least 1 more person to help check in and out customers. My return took almost 20 minutes to get to counter. I could not use my phone for the return process. But over all I will rent again.

Leemon B.
Rating:

Customer service was horrible. I waited for 20 minutes before anyone spoke to me or any of the other customers waiting to be served. There was no employee inside the store for that length of time. Once someone showed up, my reservation was honored —I found the vehicle and took care of my business. I will not use this location again.

Brian E.
Rating:

I used the mobile website to check in and it asked me to walk in the lobby and hold up my phone, which I did... nobody noticed. I ended up waiting in line for 30 minutes just to get my keys. The woman working had no sense of urgency and everyone in line was remarking at how unacceptable it was that service was that long... some only needing to buy some boxes.

RONNA M.
Rating:

Customer did not leave a comment.

Lavonda S.
Rating:

Customer did not leave a comment.

Shane W.
Rating:

Customer did not leave a comment.

JANE M.
Rating:

Customer did not leave a comment.

Jacob B.
Rating:

Have more reliable people on staff. We waited in line for an hour and a half behind only one couple. I can't imagine how long the other SEVENTEEN people had to wait behind us. No that's not an exaggeration. We counted. It became a running joke as more people came in. Only one woman was working and she obviously didn't want to be there. And she DEFINITELY works too many days.... she said verbatim “they got me working 7 days a week. They don't care so why should I care?” HIRE MORE PEOPLE AND THIS LOCATION MAY NOT SUCK SO BAD. It delayed our CROSS COUNTRY move by about 4 hours and all we had to do was pick up a trailer for a car for a truck we already had for a few days. Our whole experience was awful with this location to the point where they told me they couldn't find a drop off point on Washington for us so we would have to find our own drop off location once we arrived. WELL APPARENTLY ITS NOT THAT EASY. I contacted the prospective drop off location and they said I would have to call the original location to have them transfer our equipment into their system. I immediately burst into tears simply because I knew contacting the Normandy location would NOT be possible. I sat on hold for 45 minutes (I'm honestly under estimating here). I ended up calling back the drop off location we wanted and he gave me a regional number to call and Rebecca that I spoke with was AWESOME. And the Kenmore Washington location was even MORE AWESOME!!! Not all Uhaul is bad!! But curse the Normandy location. Thank goodness I never need to deal with them EVER.

Jerry S.
Rating:

Customer did not leave a comment.

Jerry M.
Rating:

Don't know what you could do to improve parking area. Staff was professional and helpful

Sadeka D.
Rating:

Customer did not leave a comment.

Jason P.
Rating:

Service is very slow every time I have been in this location. This time it took me around 50 minutes for check out, due to staff having very little interest in my being there, moving very slowly with service and not communicating any reasons for the delay. Even with my UHaul corporate account the rates are very high compared to the other service providers I use. The milage rate is extremely high, 5-6 times higher than my corporate accounts with Penske, Merchant, Ryder, Budget and Enterprise. U-Haul is my very last resort when I need a vehicle. I wish I felt differently about doing business with UHaul.

alice T.
Rating:

The trailer had a defective tail light that was not spotted when I picked up the trailer. I lost over two hours of my trip trying to find a U-haul dealer in Richmond that could do the repairs.

Mario V.
Rating:

I was incorrectly charged for storage fee after uhaul failed to pick up boxes on scheduled date. Received inconsistent information and customer service agents were rude and indifferent.

AVERY R.
Rating:

Start at the root of the problem!! Poor management!!! The actual owner was present during my experience & she was just as unbecoming as her employees!!

kevin K.
Rating:

The FL location was good, although I called and requested my box delivery and the woman didn't transfer me to the MD location and didn't forward the request. I had to request again, they didn't attempt delivery until I was charged for a month storage even though I contacted them the week before. It's Oct 1st and I have had an empty box in my driveway since the 19th of Sep, I have been told they would get it twice, most recently 2 days ago it is still here. I won't recommend or use U-haul again because of this poor customer service and rude staff in the MD location. I should charge them for parking the box here for 2 weeks.

Sarah A.
Rating:

Customer did not leave a comment.

Scott M.
Rating:

Customer did not leave a comment.

John A.
Rating:

As always the staff was very professional and polite

JAMES H.
Rating:

Aside from a dented tool box and the loss of some other items. The experience was a positive one.

Virgil M.
Rating:

Customer did not leave a comment.

Virgil M.
Rating:

Customer did not leave a comment.

TYPHENI B.
Rating:

Get more staffing to cut down waiting time.

TERESA C.
Rating:

Customer did not leave a comment.

ANTHONY B.
Rating:

N/A

shawatha G.
Rating:

Be more empathetic, accurate, and courteous because the customers are utilizing your facility for various reasons that are uniquely and individually important to them regardless of misguided perceptions.

DANA J.
Rating:

Had to wait 30 minutes for the rental and then a long wait when turning back in

BRIDGETTE K.
Rating:

Customer did not leave a comment.

jasmine M.
Rating:

Kristin told me to it $50 fee to hook up my car to the utow. Then she asked another worker and they said it was $25. Then once I told them about my knowledge and experience with uhaul. Then Beth said she'll hook up my car for free. They are scamming people. The guy Jay is nice and helpful. Kristin tried to turn things around by strapping my car up for me but after that I didn't trust her. So I got Jay to help assist her.

Blane J.
Rating:

Customer did not leave a comment.

Kimberly C.
Rating:

Excellent customer service!

Keith H.
Rating:

There was 4 employees at the service counter the manager walked away to help a customer that left 3 to help I guess they need to be crossed trained. It took 1/2 hour to get my recipe and I saw other customer called other rental places they left. Hope this will help improve this store.

JOANN S.
Rating:

Hire better help

CORNELL B.
Rating:

Customer did not leave a comment.

Rondy W.
Rating:

good employee

Justin K.
Rating:

In short the absolute hands down worst experience I've ever had moving, and still dealing with it. The location horrible. Truck. Piece of garbage. Website waiste of time. Customer support unbelievable. I will never use uhaul again after over 20 years of use... NEVER..

vernita T.
Rating:

Their is know improvement need you guys. Are on it!!

Antonio G.
Rating:

Great team at this center , just the best.

james G.
Rating:

Great facility and customer service. Great inventory.

Estella D.
Rating:

I return gas on a full tank but final receipt did not indicate truth of oil level.

TRACEY W.
Rating:

Customer did not leave a comment.

FRANKY C.
Rating:

Very clean

Tammy J.
Rating:

Customer did not leave a comment.

Paul D.
Rating:

Customer did not leave a comment.

KIMBERLIE M.
Rating:

The 26' ft hade a bad front tire, wobbled and shook front tire all the way to TN. The 24' ft had a bad transmission, had on 1,2nd and 3rd gear, The car hauler had a bad ratchet strap and one fell off tire. When paying for the $20.00 loading of the care on to the hauler the reps did not know how to do so, so WE hade to pull it up on to it. I should be compensated for all of the poor maintenance of these vehicles.

Ira S.
Rating:

Customer did not leave a comment.

Tammy M.
Rating:

The UBOX crew are fantastic! I love the fact you have so many women working this. The truck drivers/forklift drivers were flawless. I will be moving again in about 15 months, I will be using UBOXes again. Thank You, Tammy M., Rossville, GA.

Asa B. | Overall Experience |
Rating:

Customer did not leave a comment.

nateria H.
Rating:

The truck was damaged I took pics of that to dispute as the app asked but the employee who checked me out stated “truck has more gas than what was noted so you'll actually get a gas credit “ So when the app asked for gas and miles I just accepted it without looking. I knew the miles I planned to travel and when I returned the truck they quoted me almost $200.00 more than my estimate I've been renting for at least 2 months from uhaul at this point because of my mobile business and now they have just lost a customer and I will be sure to let as many people as possible know to not rent from UHAUL.

Viola R.
Rating:

Customer did not leave a comment.

AMY H.
Rating:

Customer did not leave a comment.

BARRY A.
Rating:

Customer did not leave a comment.

Madison H.
Rating:

Customer did not leave a comment.

BRITTANY B.
Rating:

I had to wait 10 minutes before anyone knew I was at the counter, I rented a tow dolly and only needed it for one day, they automatically assumed I needed it for two days and I had to pay extra money for no reason, It would be great if all options of renting would be thoroughly explained before customer purchase. All staff when I finally was helped displayed excellent hospitality so, thanks for that part at least.

Amber R.
Rating:

Customer did not leave a comment.

Lisa T.
Rating:

Phone system is terrible. Truck smells of smoke and had to clean the windshield to safely see. Dropped of my truck at the same time to get a trailer hitch. 7:00am appointment, They didn't try to contact me until late afternoon that it couldn't be done. I tried calling and was on hold for 15+ minutes. Then the call center answered.They knew nothing. I was told the original shop would call me. An hour later I just drove to the shop to wait for another person to answer the phone.(sorry we can't do it) in so many words. I was happy they let me rent a truck for two more days. We had a kia in for hitch and lights years back. The lights shorted out and blew my fuses. The ordered new parts and over a year never called back. My fault for not checking, but I have a life and forgot. Now they made an appointment to look into it. Well see. Thank you

Spencer M.
Rating:

Customer did not leave a comment.

Robert J.
Rating:

The pickup survey showed pictures of the 6x12 trailer in a washed clean condition, however, the trailer was extremely dirty on all four sides. The trailer had obviously been towed in the rain, but had not been cleaned prior to leasing out to the next customer.

shabrina Herrera T.
Rating:

Location is popular so it's busy. The online check-in and return was super convenient and fast.

James W.
Rating:

Customer did not leave a comment.

Worth W.
Rating:

Customer did not leave a comment.

Ivory J.
Rating:

The service was excellent and odd. It felt good to be treated like a customer

andrew T.
Rating:

Increase inside staffing and answer your d*** phone. The wait was entirely too long especially when everything was done online. What is the purpose of doing the process online if you're still required to stand in a long line and wait in order to complete the process. I should drive up, have an outdoor employee look up my name and take me to my container so I can drive off, or let me drop it off without ever having to enter your facility.

Henry L.
Rating:

I didn't get the gentleman's name that helped me but he was outstanding!! Best customer service I have ever had . I would like to thank him for his kindness, professionalism and hard work. Outstanding job.

nataly G.
Rating:

You guys do a great job! Keep it up !

christopher G.
Rating:

Corporate website data on available equipment for the location is not accurate. Website allowed me to add appliance dolly but none were available at location.

Deborah J.
Rating:

I parked were I needed to load off. Someone came and disconnected the trailer and I was on my way.

Lisa M.
Rating:

Need more help to run efficiently

CARL B.
Rating:

Computer system needs to be updated, didn't have my reservation that I made on-line.

ALEX K. | Overall Experience |
Rating:

Customer did not leave a comment.

Jeanie G. | First Impressions |
Rating:

Very sweet and helpful

Floretta G. | First Impressions |
Rating:

More staff is needed at this location. Waiting in line for 39 minutes.

Dywalla D. | Overall Experience |
Rating:

Customer did not leave a comment.

Tyren W. | First Impressions |
Rating:

Customer did not leave a comment.

Dionne A. | Overall Experience |
Rating:

Keep up the good work

Jimmie P. | Overall Experience |
Rating:

Old furniture and trash was left out in the hall way of the indoor storage rooms. However, the staff is amazing. Kaitlyn, Beth and Robert are great.

Randy F. | Overall Experience |
Rating:

Customer did not leave a comment.

Marie D. | Overall Experience |
Rating:

all but one was friendly. Kirk and Beth were helpful. Easy to get the truck and close out my unit. Had a little trouble with my card, but it was the computer system readers. They had to do a manual.

rosalind l. | Overall Experience |
Rating:

Great customer service thanks again

Jimmy C. | First Impressions |
Rating:

Customer did not leave a comment.

Donna H. | Overall Experience |
Rating:

Customer did not leave a comment.

Lorri G. | First Impressions |
Rating:

Customer did not leave a comment.

Candice S. | First Impressions |
Rating:

The size of the storage was not was expected. The 5 x 10 is the size of a locker and it was another. Not meant for beds or large household items. I was misinformed by online staff.

Gary S. | First Impressions |
Rating:

Customer did not leave a comment.

MICHAEL D. | First Impressions |
Rating:

This move was the easiest I've experienced and the service was great and the equipment was flawless for traveling! Thank you U-Haul!

Mark S. | Overall Experience |
Rating:

Staff was friendly and helpful. Moving items in and out was made convenient with the floats provided. The only thing that I would suggest different is to have a two wheel hand truck available.

Tiffany A. | Overall Experience |
Rating:

N/a

Shacora T. | First Impressions |
Rating:

Fast, quick, smooth transaction

Valencia C. | First Impressions |
Rating:

Great experience.

Xylona C. | First Impressions |
Rating:

I had an amazing experience at uhaul all because of the manager

Kevin C. | Overall Experience |
Rating:

First time use. It was great.

ANDREW R. | Overall Experience |
Rating:

The staff was ok, lacked training. The facility was dirty. I am unhappy that I paid $100 for 2 days worth of storage due it being “month to month” I am no longer a uhual customer.

Kelly j. | Overall Experience |
Rating:

The staff never returned my phone calls and I had a unit for three years. It was very frustrating. Also, I didn’t like the rate increase every year.

Mihir P. | Overall Experience |
Rating:

One of the third rated experience to rent storage. Manager and other staff members are not well educated and very very rude. All of them do not have any proper knowledge how to rent storage.

annette w. | First Impressions |
Rating:

The service rep was excellent.

Cheryl M. | First Impressions |
Rating:

The customer service I received was great . I was able to see the space before renting it . The only other thing I would say is I think some available trash cans would be nice .

Myrtice B. | First Impressions |
Rating:

Good customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.

Yolanda W. | First Impressions |
Rating:

The staff members was pleasant and didn't rush through the rental process.

robert a. | Overall Experience |
Rating:

You go Greek place to store your personal items and I have security to give you a peace of mind that they will be taken care of. I am glad I chose to leave my things in storage there

bruce c. | Overall Experience |
Rating:

Services were to slow

ELAINE G. | Overall Experience |
Rating:

The climate controlled, inside-only accessible unit was excellent. Rolling carts were available which made loading heavy articles easier. There was a check-out delay but it was the end of the month.

Gana' E D. | Overall Experience |
Rating:

The communication between customer service and the facility sucks, I had an issue with my rental truck and was gettin letters about storage even though I had already moved out.

Venessa W. | First Impressions |
Rating:

great customer service. Very nice people

Jeremy F. | Overall Experience |
Rating:

There were people sleeping in storage spaces inside. I said something to the staff and they got offended

Sandra B. | Overall Experience |
Rating:

You don’t listen when told that this email address is not your renter. Sent several msgs to have it remoced

amanda h. | First Impressions |
Rating:

We were Miss quoted price lied to and most of all I still haven't got my money back for my deposit this is the worst U-Haul facility I have ever been to in my life and I will never ever use them again

ELAINE G. | First Impressions |
Rating:

Excellent Facility 5 stars Personnel mistake on the unit No. Two VERY HEAVYsofas / Hard to get through small door. Had to be moved -- no help available -- no discount offered -- THEIR mistake 1 star

Lakeisha P. | First Impressions |
Rating:

Everyone was so nice and friendly. I do not remember everyones names, but Chelsea was absolutely amazing.

Kara J. | Overall Experience |
Rating:

I was most impressed with and continue to be impressed with Danessa. She is an absolute asset to your team. She was extremely helpful with all of my questions and made the process easy. Thank you!

Madeline P. | First Impressions |
Rating:

Your staff is very professional, personable and customer oriented. Your staff made me as though I was the only one there and ensured that all of my needs were met. They answered all of my questions.

alesia l. | Overall Experience |
Rating:

Next time I need a storage or rental trucks, I would come this company again😊

David F. | Overall Experience |
Rating:

You were there when I needed you, and even though I didn't use the storage for more than a week, I am grateful for your services. Thank you so much.

adelene G. | First Impressions |
Rating:

I entered and paid for my unit on February 13,2019...A Beth helped me ...very clean and organized is your facility...Bryan Baretta was kind and efficient. I used your UHAUL trailer from Kansas to FL.

Anna D. | Overall Experience |
Rating:

I was charged for storage when I did not use it. I was told I was going to get a refund once the boxes were returned, and I have not received it yet... I returned my uboxes in January today is 2/14

Thorpe M. | Overall Experience |
Rating:

Good sedvice

Anne K. | Overall Experience |
Rating:

I did not go to the facility only on phone and delivererly of Uboxes

MARCUS C. | Overall Experience |
Rating:

Great Storage

DENNIS H. | Overall Experience |
Rating:

All employees were courteous and helpful.

Nikiyeria B. | Overall Experience |
Rating:

Everything was as it should be if not better.

cindy s. | Overall Experience |
Rating:

Thanks

Joseph P. | Overall Experience |
Rating:

GREAT service! I didn't use the facility, it was the destination for my UBox rental, but the people I dealt with were TOP NOTCH. Definitely would recommend the UBox service and this staff.

cindy s. | Reservation |
Rating:

No credit for more gas in the truck, picked it up with 1/4 tank left it with Over 1/4.

Calvin L. | Overall Experience |
Rating:

Great service and very professional service

Leora D. | Overall Experience |
Rating:

Thank you..Customer Service is Awesome! Thank You.

tammy p. | Reservation |
Rating:

Haven’t moved in nearly 20 years. The folks were extremely helpful and kind

henry m. | Reservation |
Rating:

Listing storage unit's that involve carrying property up a flight of stairs as "ground floor entry" or "first floor entry" is dishonest. The bad attitude your employee had at my dismay also sucks

Debbie D. | Overall Experience |
Rating:

I will definitely use them again. The staff was very courteous, helpful and arrangements were easy to make. I will recommend them to all my family and friends.

Christine P. | Overall Experience |
Rating:

N/a

Darlene G. | Reservation |
Rating:

Great customer service all the way around reservations and in store

Alexis H. | Overall Experience |
Rating:

Terrible customer service.

Rosela R. | Reservation |
Rating:

They were very helpful and fast

Shawn B. | Overall Experience |
Rating:

Great Experience

Corinne M. | Reservation |
Rating:

Everyone that helped me at the office went above n beyond to make my move less stressful.. They all need to be recognized from corporate for doing such a great job. Really good staff..

Amanda H. | Overall Experience |
Rating:

Awful customer service. I called 5 times in 24 hours without getting pick-up confirmation only to show up & be told it was ready the day before. 3 people working; none were very helpful & a tad rude.

Bobbie B. | Overall Experience |
Rating:

Bryan was extremely helpful, efficient and accommodating and pleasant to work with.

Laura L. | Overall Experience |
Rating:

Great experience

Kevin M. | Overall Experience |
Rating:

I received the help I needed and on time even with a mix up in scheduling,

Israel P. | Overall Experience |
Rating:

I'm still waiting for someone to return my call as I have been charged two months consecutively for rent on a U-Box that I do not have.

BRADS H. | Overall Experience |
Rating:

No problems just don't need the storage anymore.

wenesio g. | Overall Experience |
Rating:

The experience overall was good. It was a U-Box rental. Delivery and pick up was fast and easy. However, had to pay a late fee b/c no one explained that my card would not automatically charge to renew

Jeff B. | Overall Experience |
Rating:

I didnt like the sensor lighting. I had to keep walking down the hall and waving my arms when I was really busy taking care of my things. 20 percent rate hike sent me elsewhere for my needs.

michael m. | Overall Experience |
Rating:

Very pleased

Nicholas W. | Overall Experience |
Rating:

My U-Box failed to arrive on the guaranteed delivery date and screwed up my cross country moving schedule. Customer service relating to U-Boxes sucks.

joshua L. | Overall Experience |
Rating:

Storage unit leaked and ruined my kids beds amongst other stuff

Heather C. | Overall Experience |
Rating:

Would never again use them fell behind and wanted to pay half and have access was told no they wouldn't even work with us paid 250.00 and moved out the nexted day asked if there would be money back no

MARK S. | Overall Experience |
Rating:

We used the uboxes.

christinia k. | Overall Experience |
Rating:

The UBOX delivery woman was so sweet and prompt...

Holly A. | Overall Experience |
Rating:

Folks were nice, temp was great, and very secure. You may want to sweep up around the storage loading/unloading area, clean the carts a bit, and fix the cart (3) with a missing wheel.

Marcus M. | Overall Experience |
Rating:

Hello just one thing my card that I have for the outside to get in the building after hours didn't work but the staff straighten all that out but that is the only problem that I had thanks

No reviews have been submitted for this location.

Back
To Top