Customer Reviews for U-Haul Moving & Storage at Normandy Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Normandy Blvd

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SHARON I.
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Please refund me one days rental. I was charged twice in error. Your help with this matter would be greatly appreciated. Ordered 2/23, picked up 2/24 and used 4 hours and returned.

kevin b. | Overall Experience |
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Customer did not leave a comment.

Fredette H.
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Customer experience was excellent

Thomas P.
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Customer did not leave a comment.

ROBERT H.
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Customer did not leave a comment.

Susan S.
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Customer did not leave a comment.

JUSTIN G.
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More room to return and exit

JOHN HENRY B. | Overall Experience |
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Need more parking places for cars.

TERESA H.
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Person that helped me was perfessional very kind

LUVISER B.
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Nothing that I see.

CHRISTOPHER M.
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Customer did not leave a comment.

BERNITTA C.
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Customer did not leave a comment.

Antonio L.
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Customer did not leave a comment.

DAVID N.
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Customer did not leave a comment.

JASMINE W.
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Customer did not leave a comment.

CHRISTOPHER D.
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The interior of the pickup was very dirty to be a new truck with only 17k miles . But truck did the job to pull the auto transport trailer . I believe uhaul has the best auto trailers . Very good quality auto transport trailers

WAYNE N.
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Customer did not leave a comment.

Susan L.
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We pulled up with a trailer and no one came to tell us where to go so we sat a few minutes and then got out and walked around to find someone... it took about 10 minutes to run into an employee. Also, there were a lot of U Hauls much closer to this drop off location that would have been more convenient since we don't know this city well.

STEVEN L.
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Customer did not leave a comment.

Adam H.
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The gentleman that helped me was prompt and extremely polite. A very simple, easy process.

DONALEE N.
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great place. easy access and drop off. thank you

LOLA P.
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Customer did not leave a comment.

doyle W.
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Customer did not leave a comment.

JOSE S.
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Customer did not leave a comment.

JAMES P.
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Same

OLGA G.
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NEED MORE EMPLOYERS FOR INSIDE AND OUTSIDE, WITH 2 ON SUNDAY DONT MAKE SENCE.

JASON T.
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The Jacksonville Florida locations are VERY unorganized and UNPROFESSIONAL. The clerks were very rude. Would not ever recommend anyone to use uhaul in Jacksonville Florida. Maybe some customer service training would help employees.

Joy G.
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Customer did not leave a comment.

SANDRA C.
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We waited 40minutes in before our cargo van was available to us due to several people in line. No instructions where provided concerning the operation of the Cargo Van. We had to search the parking lot to locate the van.

Mark P.
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Customer did not leave a comment.

Andrea B.
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I was a first time renter of the vehicle. Instead of sending me a link to inspect the truck on my own, there should have been someone to inspect the vehicle with me. Covid or not you should do whatever you can to make sure the customer is comfortable with your property and how it functions.

Raymond P.
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Customer did not leave a comment.

JON G.
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Staff was helpful, no issues, would return no problem.

CAMERON S.
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Customer did not leave a comment.

RASHAD G.
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Rep who made my reservations stole my cash and when I went back the next day to get my money (because I did not use all the mileage I paid for) there was no proof I paid for truck or that I rented a truck and had returned it. Thank God, I took a picture of the inside of the truck as proof. Manager on duty was very sweet and resolved the issue to my expectations. However, I will not go back or recommend. Truck seemed to have needed service as well

Charles L.
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Customer did not leave a comment.

ROBERT L.
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Customer did not leave a comment.

DORLINDA F.
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Customer did not leave a comment.

CAREY H.
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I was charged $25 for an unknown service. It showed up on the email receipt after I dropped off the truck. The attendant said he was busy and puked email me a receipt in 15 minutes. The email was sent 15 hours later and there was a $25 charge with no details. Gas was above what I left with. I sent an email asking the charge, and I've received no response.

DONALD P.
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Customer did not leave a comment.

Brittany C.
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Customer did not leave a comment.

CARLA C.
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Customer did not leave a comment.

DORIS T.
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Customer did not leave a comment.

CHARLES L.
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Customer did not leave a comment.

TIMOTHY M.
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I thought the male attendant was rude. The vehicle chains were not hooked up when I arrived. The attendant asked in a condescending way, who hooked this up. I said I did. Then he said, you didn't think to use the chains? I told him that nobody showed me what to do with them . Then the female attendant said, I I guess they're just there fir looks. There is a way to talk to customers and that wasn't it

QUATESH G.
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Customer did not leave a comment.

Ricardo Lopez R.
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Customer did not leave a comment.

Lee S.
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Customer did not leave a comment.

CHYAN T.
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Customer did not leave a comment.

linda S.
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Customer did not leave a comment.

James M.
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James was excellent. I need to put in a review for the Jamal Car Company location and there is nowhere for me to do so. This was the worst experience I have ever had with Uhaul and Jamal was rude, obnoxious and of no help what so ever. He left me stranded and had no intention of helping me in anyway period. He should not be allowed to represent your company ever again. He cost me time, money and stress by his lack of customer service and helping me solve my problem of him not having my truck available. Please provide me a way to rate this part of the service and then have someone provide me some sort of refund on my fees due to his total lack of professionalism and customer service. I cannot tell you how horrible this guy was and luckily I had a very nice taxi cab driver who would not leave me until a solution was found for my situation. Thank you, James Modie

LE'TROY D.
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Customer service

CURTIS H.
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Called and reserved a pickup truck 24 hours prior. Gave my email address and credit card number over the phone to secure the reservation. I was emailed a confirmation for my reservation which I printed out and took with me to the rental location. Upon arrival I was told that there were no more pickups to be rented at that location.

Brianna O. | First Impressions |
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Customer did not leave a comment.

BELINDA S.
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Customer did not leave a comment.

TRISTAN E.
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Customer did not leave a comment.

JOHN P.
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Keep up the good work

CARLOS B.
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Customer did not leave a comment.

Celestria W.
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The young man that processed my reservation at the counter was great and provided a lot of valuable information I needed for my move. I ended up having to keep the rental longer than anticipated and a agent called to make sure everything was ok with it. Great customer service. Thanks again!

paul B.
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When the containers arrived they were not covered with the vinyl coverings that were suppose to protect my items. Bare wooden containers arrived to my shock that my items were exposed to possible water damage in transit. Rain was expected in the area. Fortunately it didn't rain.

SHAWATHA G.
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Employee Jared Flloyd is an outstanding, welcoming and customer focused gentleman, who has represented the Uhaul brand very well regardless of his duties with my observation. His tone of voice and patience is necessary for customers who may have special needs and/or medical restrictions. He exemplifies the care and authority needed during these times to promote quality and customer focus. Be safe and well

NOAH F.
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Have actual automotive tow dolly for customer usage. I could see some people finding it difficult to tow a regular size car hauling trailer depending on their truck.

David D.
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Nothing was noted that the Left door was sprung and really had to Slam it hard for it to shut correctly. Also No Cruise Control!!

Ricardo L. | Overall Experience |
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Customer did not leave a comment.

Francisca C.
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Customer did not leave a comment.

janet H.
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Customer did not leave a comment.

ARNOLD R.
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Sometimes slow service, but good equipment and qualified employees

Cheyenne M.
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Have more employees. It was a long line and only one person helping everyone

DARCEL H.
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Customer did not leave a comment.

Shirley D.
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We had to wait several minutes for someone to come in when we dropped off the truck. I finally went out to the truck and someone came up to check things. He was very apologetic about the wait and said he would work on that with the staff. I appreciated his attitude very much.

HAWTHORNE S.
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Everything was perfect thanks

WANDA B.
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I was charged $10 over what I used. ..I took pictures of everything and the receipt was not correct on mileage

KIMBERLY T.
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Customer did not leave a comment.

James M.
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Everything was great

CINDY J.
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I don't know what could have been better. I do want you to know what a wonderful employee you have, Rachelle Dobin(name on my contact), she went above and beyond in her service to us.

BRENDA G.
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Nothing

Charles L.
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Customer did not leave a comment.

Corey J.
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Customer did not leave a comment.

harold M.
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Customer did not leave a comment.

william H.
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Great customer service

MICHAEL S.
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Customer did not leave a comment.

Scott F.
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Very friendly and knowledgeable service. Such a large facility but the customer service was excellent. Thank you!

Wanda W.
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I was charged an additional $10.99 and I'm not sure why, tried calling g and wait time was too long.

Cecil B.
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This was a long distance trailer rental. Trailer selected for us was in very good condition. Tires were almost new in great shape. Thank you for an easy move.

BRIAN M.
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Customer did not leave a comment.

Jonathan T.
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Staff super friendly. Second time renting and it's great.

Andrew G.
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Customer did not leave a comment.

CARLISHA T.
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Customer did not leave a comment.

natalie J.
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Great customer service.

RICARDO L.
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Customer did not leave a comment.

Gino M.
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Customer did not leave a comment.

ASHLEY S.
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Guys was all flirting with me but I guess I am use to it. Just annoying

CHRISTOPHER B.
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The attendant was amazing

WILLIS C.
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This experience at U-Haul was by far the best I've ever experienced anywhere, anytime. We were there when they opened the door at 7am. We got right in, were taken care of promptly and courteously by a gentleman who was very knowledgeable. You could really tell that he cared about his job and he cared about me as a customer and having a good experience.

AVERY R.
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Customer did not leave a comment.

Jammie B.
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Always excellent and friendly service at this location!! Highly recommend!!!

DAMIAN C.
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Nothing. Everyone was great!

Irwin S.
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Too slow!

TACOMA G.
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Customer did not leave a comment.

Misty M.
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Customer did not leave a comment.

Phong L.
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The changing lane mirror was broken. I didn't realized it until I was on the highway. Dangerous situation not be able to change lane without seeing cars coming.

LAWRENCE H.
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Make it clear that reserving a pick up truck does not include a trailer hitch! Its a shame such a beautiful truck has to smell like the bottom of an ash tray, but I suspect the majority of your customers smoke, so its unlikely that any change can be made there.

Douglas H.
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Thank you !! The salesman was excellent to work with. ( kirk ) Made my day. Thanks.

TRESA B.
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Customer did not leave a comment.

Rontrece J. | Overall Experience |
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Customer did not leave a comment.

Erica F. | First Impressions |
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Mr. Kirkman, Duke and Swavi were all BEAUTIFUL, These guys went ABOVE AND BEYOND to make sure that I had everything I needed to make this a successful move in experience for my storage unit, although the store was extremely busy I would certainly recommend anyone I know to go to that Normandy location! All three men deserve IMMEDIATE RAISES! If I could rate a million stars I would!

rosalind l. | Overall Experience |
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Customer did not leave a comment.

Scott M. | Overall Experience |
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I enjoyed my experience at Uhaul with one exception. They were always short staffed, so anytime I needed assistance there were long lines that I had wait through.

Stephanie K. | Overall Experience |
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All I am going to say is God Bless this location and their staff, Robin, thank you

JOANN S. | Overall Experience |
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Customer did not leave a comment.

Eva A. | First Impressions |
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Customer did not leave a comment.

MELYNDATHOMAS Y. | Online Move In |
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Customer did not leave a comment.

albert s. | First Impressions |
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Customer did not leave a comment.

THOMAS G. | Overall Experience |
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Customer did not leave a comment.

Asa B. | Overall Experience |
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Customer did not leave a comment.

ALEX K. | Overall Experience |
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Customer did not leave a comment.

Jeanie G. | First Impressions |
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Very sweet and helpful

Floretta G. | First Impressions |
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More staff is needed at this location. Waiting in line for 39 minutes.

Dywalla D. | Overall Experience |
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Customer did not leave a comment.

Tyren W. | First Impressions |
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Customer did not leave a comment.

Dionne A. | Overall Experience |
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Keep up the good work

Jimmie P. | Overall Experience |
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Old furniture and trash was left out in the hall way of the indoor storage rooms. However, the staff is amazing. Kaitlyn, Beth and Robert are great.

Randy F. | Overall Experience |
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Customer did not leave a comment.

Marie D. | Overall Experience |
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all but one was friendly. Kirk and Beth were helpful. Easy to get the truck and close out my unit. Had a little trouble with my card, but it was the computer system readers. They had to do a manual.

rosalind l. | Overall Experience |
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Great customer service thanks again

Jimmy C. | First Impressions |
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Customer did not leave a comment.

Donna H. | Overall Experience |
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Customer did not leave a comment.

Lorri G. | First Impressions |
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Customer did not leave a comment.

Candice S. | First Impressions |
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The size of the storage was not was expected. The 5 x 10 is the size of a locker and it was another. Not meant for beds or large household items. I was misinformed by online staff.

Gary S. | First Impressions |
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Customer did not leave a comment.

MICHAEL D. | First Impressions |
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This move was the easiest I've experienced and the service was great and the equipment was flawless for traveling! Thank you U-Haul!

Mark S. | Overall Experience |
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Staff was friendly and helpful. Moving items in and out was made convenient with the floats provided. The only thing that I would suggest different is to have a two wheel hand truck available.

Tiffany A. | Overall Experience |
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N/a

Shacora T. | First Impressions |
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Fast, quick, smooth transaction

Valencia C. | First Impressions |
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Great experience.

Xylona C. | First Impressions |
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I had an amazing experience at uhaul all because of the manager

Kevin C. | Overall Experience |
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First time use. It was great.

ANDREW R. | Overall Experience |
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The staff was ok, lacked training. The facility was dirty. I am unhappy that I paid $100 for 2 days worth of storage due it being “month to month” I am no longer a uhual customer.

Kelly j. | Overall Experience |
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The staff never returned my phone calls and I had a unit for three years. It was very frustrating. Also, I didn’t like the rate increase every year.

Mihir P. | Overall Experience |
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One of the third rated experience to rent storage. Manager and other staff members are not well educated and very very rude. All of them do not have any proper knowledge how to rent storage.

annette w. | First Impressions |
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The service rep was excellent.

Cheryl M. | First Impressions |
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The customer service I received was great . I was able to see the space before renting it . The only other thing I would say is I think some available trash cans would be nice .

Myrtice B. | First Impressions |
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Good customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.

Yolanda W. | First Impressions |
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The staff members was pleasant and didn't rush through the rental process.

robert a. | Overall Experience |
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You go Greek place to store your personal items and I have security to give you a peace of mind that they will be taken care of. I am glad I chose to leave my things in storage there

bruce c. | Overall Experience |
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Services were to slow

ELAINE G. | Overall Experience |
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The climate controlled, inside-only accessible unit was excellent. Rolling carts were available which made loading heavy articles easier. There was a check-out delay but it was the end of the month.

Gana' E D. | Overall Experience |
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The communication between customer service and the facility sucks, I had an issue with my rental truck and was gettin letters about storage even though I had already moved out.

Venessa W. | First Impressions |
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great customer service. Very nice people

Jeremy F. | Overall Experience |
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There were people sleeping in storage spaces inside. I said something to the staff and they got offended

Sandra B. | Overall Experience |
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You don’t listen when told that this email address is not your renter. Sent several msgs to have it remoced

amanda h. | First Impressions |
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We were Miss quoted price lied to and most of all I still haven't got my money back for my deposit this is the worst U-Haul facility I have ever been to in my life and I will never ever use them again

ELAINE G. | First Impressions |
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Excellent Facility 5 stars Personnel mistake on the unit No. Two VERY HEAVYsofas / Hard to get through small door. Had to be moved -- no help available -- no discount offered -- THEIR mistake 1 star

Lakeisha P. | First Impressions |
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Everyone was so nice and friendly. I do not remember everyones names, but Chelsea was absolutely amazing.

Kara J. | Overall Experience |
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I was most impressed with and continue to be impressed with Danessa. She is an absolute asset to your team. She was extremely helpful with all of my questions and made the process easy. Thank you!

Madeline P. | First Impressions |
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Your staff is very professional, personable and customer oriented. Your staff made me as though I was the only one there and ensured that all of my needs were met. They answered all of my questions.

alesia l. | Overall Experience |
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Next time I need a storage or rental trucks, I would come this company again😊

David F. | Overall Experience |
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You were there when I needed you, and even though I didn't use the storage for more than a week, I am grateful for your services. Thank you so much.

adelene G. | First Impressions |
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I entered and paid for my unit on February 13,2019...A Beth helped me ...very clean and organized is your facility...Bryan Baretta was kind and efficient. I used your UHAUL trailer from Kansas to FL.

Anna D. | Overall Experience |
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I was charged for storage when I did not use it. I was told I was going to get a refund once the boxes were returned, and I have not received it yet... I returned my uboxes in January today is 2/14

Thorpe M. | Overall Experience |
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Good sedvice

Anne K. | Overall Experience |
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I did not go to the facility only on phone and delivererly of Uboxes

MARCUS C. | Overall Experience |
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Great Storage

DENNIS H. | Overall Experience |
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All employees were courteous and helpful.

Nikiyeria B. | Overall Experience |
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Everything was as it should be if not better.

cindy s. | Overall Experience |
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Thanks

Joseph P. | Overall Experience |
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GREAT service! I didn't use the facility, it was the destination for my UBox rental, but the people I dealt with were TOP NOTCH. Definitely would recommend the UBox service and this staff.

cindy s. | Reservation |
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No credit for more gas in the truck, picked it up with 1/4 tank left it with Over 1/4.

Calvin L. | Overall Experience |
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Great service and very professional service

Leora D. | Overall Experience |
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Thank you..Customer Service is Awesome! Thank You.

tammy p. | Reservation |
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Haven’t moved in nearly 20 years. The folks were extremely helpful and kind

henry m. | Reservation |
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Listing storage unit's that involve carrying property up a flight of stairs as "ground floor entry" or "first floor entry" is dishonest. The bad attitude your employee had at my dismay also sucks

Debbie D. | Overall Experience |
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I will definitely use them again. The staff was very courteous, helpful and arrangements were easy to make. I will recommend them to all my family and friends.

Christine P. | Overall Experience |
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N/a

Darlene G. | Reservation |
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Great customer service all the way around reservations and in store

Alexis H. | Overall Experience |
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Terrible customer service.

Rosela R. | Reservation |
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They were very helpful and fast

Shawn B. | Overall Experience |
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Great Experience

Corinne M. | Reservation |
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Everyone that helped me at the office went above n beyond to make my move less stressful.. They all need to be recognized from corporate for doing such a great job. Really good staff..

Amanda H. | Overall Experience |
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Awful customer service. I called 5 times in 24 hours without getting pick-up confirmation only to show up & be told it was ready the day before. 3 people working; none were very helpful & a tad rude.

Bobbie B. | Overall Experience |
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Bryan was extremely helpful, efficient and accommodating and pleasant to work with.

Laura L. | Overall Experience |
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Great experience

Kevin M. | Overall Experience |
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I received the help I needed and on time even with a mix up in scheduling,

Israel P. | Overall Experience |
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I'm still waiting for someone to return my call as I have been charged two months consecutively for rent on a U-Box that I do not have.

BRADS H. | Overall Experience |
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No problems just don't need the storage anymore.

wenesio g. | Overall Experience |
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The experience overall was good. It was a U-Box rental. Delivery and pick up was fast and easy. However, had to pay a late fee b/c no one explained that my card would not automatically charge to renew

Jeff B. | Overall Experience |
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I didnt like the sensor lighting. I had to keep walking down the hall and waving my arms when I was really busy taking care of my things. 20 percent rate hike sent me elsewhere for my needs.

michael m. | Overall Experience |
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Very pleased

Nicholas W. | Overall Experience |
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My U-Box failed to arrive on the guaranteed delivery date and screwed up my cross country moving schedule. Customer service relating to U-Boxes sucks.

joshua L. | Overall Experience |
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Storage unit leaked and ruined my kids beds amongst other stuff

Heather C. | Overall Experience |
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Would never again use them fell behind and wanted to pay half and have access was told no they wouldn't even work with us paid 250.00 and moved out the nexted day asked if there would be money back no

MARK S. | Overall Experience |
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We used the uboxes.

christinia k. | Overall Experience |
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The UBOX delivery woman was so sweet and prompt...

Holly A. | Overall Experience |
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Folks were nice, temp was great, and very secure. You may want to sweep up around the storage loading/unloading area, clean the carts a bit, and fix the cart (3) with a missing wheel.

Marcus M. | Overall Experience |
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Hello just one thing my card that I have for the outside to get in the building after hours didn't work but the staff straighten all that out but that is the only problem that I had thanks

No reviews have been submitted for this location.

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