Customer Reviews for U-Haul Moving & Storage at Northwest Highway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Northwest Highway

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JOSE MANUEL O.
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Nop

Lisa S.
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The rental pick-up location was unable to locate my U-Box container and did not make me aware of this problem until I arrived for the scheduled pick-up. And it took several back-and-forth conversations with staff and the GM at the location to get clarity about the actual issue that was preventing me from accessing my belongings as planned. It was highly inconvenient as I had made arrangements to transport the container to/from my home and also arranged for people to help me unload the contents of the container. Based on their errors, I didn't receive the box until 24+ hours after my scheduled pick-up time, which resulted in lost productivity during a hectic move to a new home. Overall, I am very dissatisfied with the service provided and most importantly the poor communication and lack of responsibility taken by the U-Haul location.

Moasyr M.
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Customer did not leave a comment.

Zetherneal E.
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Customer did not leave a comment.

JAMES B.
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Major issues with the truck. It was missing the ramp and the hardware to which the trailer safety chains were to connect. Learned the truck had been previously stolen and recovered. Not a good unit to rent out.

Naomi S. | Overall Experience |
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Customer did not leave a comment.

Sean O.
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Customer did not leave a comment.

ALICE C.
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Customer did not leave a comment.

EDWIN B.
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Great customer service

Beth M.
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Customer did not leave a comment.

Chaston H.
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Customer did not leave a comment.

Jaime P.
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Person that took trailer from my car was not very helpful

KELSEY MARIE M.
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Customer did not leave a comment.

Jana C.
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Customer did not leave a comment.

Robert P.
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Very rude staff who told me they “don't have time to help me” after I had waited 20 minutes when I was checking the truck in.

Stephen C.
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Nothing could not have been easier if you do the preregistration. Much better than it used to be. Employees at this store were awesome.

EMMANUEL R.
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Customer did not leave a comment.

Steven M.
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Never got eye contact or spoke word from anyone. Guy off loaded trailer and said. "Good to go". No offer of receipt etc.

CYNTHIA N.
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Guy at checkin for equipment was extremely rude. Asked to speak to manager, he called for manager but manager didn't come. They were not friendly.

James S.
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The guys were very helpful! We did the paperwork and was out of there in 10 minutes. The return was even swifter! Thank you for your great service. Phil Scoggin

Edward M.
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Customer did not leave a comment.

CHRISTIE P.
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Barbara was so nice and quickly helped with all our needs. Very personable! On a some what stressful day (such as moving) the last thing you need is someone to be rude and she was so nice and sweet.. great start to a stressful day! I've rented from U-Haul a lot and she was the nicest person I have ever dealt with in your company! Will definitely come to this location for all my needs in the future.

Eric D.
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I was very happy with the service provided by this U-Haul location. Someone assisted with connecting the trailer to my truck and showing me the proper connection as this was the first time I had pulled a trailer. When inspecting the connections it was determined that the turn signals were not operating on the trailer and the employee continued to fix it by replacing the appropriate fuse under the truck hood. I felt like he went out of his way and we were good to go.

angela W.
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They messed up my reservations and booked us to return one day earlier than we needed so we were met with an addition 120$ we had to pay upon drop off. Not happy.

JOSEPH B.
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Manager Barbara is great! I rent from this Uhaul location every week for work and she has always been very professional and helpful.

James R.
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Very good location, set-up, dropped off trailer in just a few minutes and never even left vehicle.

Larry M. | Overall Experience |
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Customer did not leave a comment.

Kelly R.
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Customer did not leave a comment.

Tony J.
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Customer did not leave a comment.

Otha W.
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Customer did not leave a comment.

Walter P.
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Customer did not leave a comment.

Blake H.
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Customer did not leave a comment.

Kevin O.
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Customer did not leave a comment.

Bailey G.
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This is our second time going to this location, and both times the staff has been SO helpful and friendly. We will drive 30 minutes to pick up and drop off future u-hauls from them because we have had such great service experiences here!

Kevin P.
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**most of the staff was friendly and helpful on the above question, not all. I have created a “case ticket” (?) with customer service, I forgot what y'all call it. I was supposed to have been contacted within 72 hours, just like a lot of things we're supposed to have happened, but I haven't been contacted yet to discuss. From start to finish the experience was frustrating. I look forward to hearing from someone soon to hopefully make things right.

JOHN VINCENT S.
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Great location been coming here to rent trailers for 25 years ...great staff...easy rent and return

herbert T.
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Helpful and friendly

Lindsie K.
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Customer did not leave a comment.

Elbert T.
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Customer did not leave a comment.

Stephen S.
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Great customer service--really efficient return process & wonderful to work with!

MAURICE M.
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Refer there after uhaul in Plano didn't have truck I reserved

SABRA H.
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The young man who helped me handled everything efficiently and professionally.

DANNY J.
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Customer service was great as always. I use this location 4-5 times a year

Stephen C.
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Fast service, employees very helpful and knowledgeable.

Garrett F.
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Customer did not leave a comment.

JOSEPH D.
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Jesse was amazing and helped me beyond the call to action.

Steve G.
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Customer did not leave a comment.

Shane O.
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Customer did not leave a comment.

Shawn W.
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Customer did not leave a comment.

BYUNG P.
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Very convenient and very kind

Matt S.
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Customer did not leave a comment.

LEONARD J.
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Communicate more with each other so that everyone is on the same page. Other than that the service was good.

Meghan D.
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Customer did not leave a comment.

hugo O.
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Customer did not leave a comment.

Quentin T.
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Had a reservation for a U-Haul scheduled for 1:30. Arrived at the location 5 minutes early to begin the process of getting the keys. I was told that the customer who has the van I reserved was supposed to have brought it back by 1:30. About 40 minutes go by, and the employees decide to call the customer and ask when he would be bringing the truck in. After this phone call, it took an additional 10 minutes before the van arrived. I didn't get my van until an hour after my reservation time.

Bailey G.
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Everyone at this location was extremely friendly and helpful. :)

Favian Jose M.
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I specifically chose to do the the family share/mobile check in process due to COVID19 and wanting to lessen my exposure around people to keep me and my family safe. I was approached told I had to go in to verify the check in was complete and told I could not drop the keys in the drop box because my check in would be considered late due to them only checking the key drop in the mornings. Don't offer a service if it's not what is promoted on the website.

atilano G.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Israel M.
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Online booking went smoothly with out any problems.

Lars J.
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Great experience

Debra T.
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Hire new personnel. Improve your customer service training. Starts at the top.

dominic P.
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Customer did not leave a comment.

Andrew H.
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Customer did not leave a comment.

Rhea D.
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I actually went to the wrong local on Harry Hines, but this establishment worked with me to change the p/u. Very smooth, professional check in, got me on the way quickly & drop off was easy to do. Thank You All Very Much

Patrick W.
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Customer did not leave a comment.

RICKY FRANKLIN R.
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The guy behind the counter, I would characterize as "non-communicative"; mumbled something about texting me a link to upload picture of my driver's license but gave no instructions how to do it. The guy at the adjacent counter jumped in and helped but the guy taking care of me was not helpful at all.

Ebony R.
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Customer did not leave a comment.

LISA C.
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I was told that I would get my deposit back the next day in my card it has been 8 days and I still have not received my deposit back.

Andrew D.
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At rental return,, the attendant continued a phone conversation throughout the process going to speakerphone while checking me out on same device. Although, I believe the check out is accurate, it was inefficient and disconcerting.

Benjamin F.
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Customer did not leave a comment.

Rachael S.
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U-Haul pushed my order back a few days which resulted in my belongings arriving in my new city extremely late. I was without my home goods for almost 3 weeks. My goods were stored for 2 weeks before leaving my old city! Why?!

Luke K.
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Customer did not leave a comment.

RAYMOND PUENTE R.
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Forgot to include rental moving blankets we paid for, and after several attempts, have not been able to get our paid deposit back. Basically theft.

William W.
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I was exhausted when I pulled up to drop off the trailer and your employee could tell. He told me just to stay in my car and he would take care of everything. Thank you so much.

Lauren F.
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They charges me late return by 3 days, though I returned it on due date over 2 hours early. Had to call and get corrected. Had I not noticed additional charges would have been fraudulent.

Nancy A.
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Service tire monitor system and tire pressure warning light were on when I picked up the vehicle in Dallas. The agent said not to worry, it was a temperature related issue, but the warning lights were on the entire trip!

Jeffrey S.
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Customer did not leave a comment.

JOSE S.
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Customer did not leave a comment.

dymonique B.
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Customer did not leave a comment.

SUZANNE H.
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Efficient & agents nice.

Jacqueline C.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Jay S.
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Customer did not leave a comment.

giselle H.
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The guy that helped me put the trailer on my truck was in a personal call while he was put in the trailer he didn't know if I have questions or anything he finished and said is done and left. I have to tell him show me this or how do you take this off if I need to. Make sure your employees use their phone at lunch or break time am a manager as well and customer service speak about the place of work.

Steven R.
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Customer did not leave a comment.

Federico P.
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Customer did not leave a comment.

Marvin W.
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No reservation on file when I arrived.

Christopher S S.
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The team in the morning when I picked up the rental were great. The person I dropped the van off that afternoon (working in the office, not the garage) could not have been more of a jerk. Put off and lazy.

AARON G.
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The truck we rented was very outdated. Once the speed got up to 45 mph the truck shook really bad. One of the windows didn't have a handle to roll down. Service was great just didn't have a good experience with the truck.

Terence ANTHONY M.
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Customer did not leave a comment.

NATHAN F.
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Got charged for an extra day for being 3 minutes late to the drop off. I understand when something is due, it's due but really? Also, I had to pay $200 for extra days because the weather was so bad I couldn't make it in the 3 days that i was given. Then I was charged another $70 protection fee after already paying for it. Moving is already stressful enough, but UHaul made it more stressful.

Ted F.
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Customer did not leave a comment.

JUAN C.
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Bad customer service from the ones to help you connect the trailer.

Joel L.
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Good service 😊

austin C.
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Customer did not leave a comment.

MEREDITH P.
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The man who checked us out was rude and obviously did not care about customers. We witnessed similar interactions with other customers. The gentleman who set up our trailer however was very pleasant.

Christopher M.
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I believe the gentlemen that checked me in was Daniel (could be wrong). He was prompt and very helpful. The interactions at both locations (pick up and drop off) were good. Thank you, Chris

CHERYL J.
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The entire team at the location where I rented a van was unprofessional and awful. I am going to put poor rating on all social media platforms and hopefully encourage people not to use this location.

jose M.
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The lady that took care of us told us that we had to feel the truck with gas but the truck was not full. My husband took pictures of the gas but we still ended putting more gas. This is something that needs attention.

kelsey r. | Overall Experience |
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There was always a long line to speak to an associate

scott P.
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Customer did not leave a comment.

reza A.
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Customer did not leave a comment.

sabrina s. | Overall Experience |
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Customer did not leave a comment.

JOHN K. | Overall Experience |
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Customer did not leave a comment.

Tyriana B. | First Impressions |
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I received a damaged unit which was not expected. The prices are too high for the look of the storage unit

Mark W. | First Impressions |
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Wow, great job by the team, thanks.

Yolanda J. | First Impressions |
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I think they need to hire more staff. When I arrived I went in asked the older white male for assistance with the auto transport to take my car off (that’s what I was told to do from Chantilly location), he advised to get in my car and someone will be over to guide me down. Here is where I had the issue I advised him that I couldn’t get in because the things were blocking the doors, he said they come off just pop them off or something to that sort. I said i don’t know how and I was not there when U-Haul put it together. He then rolled his eyes and shook his head as if I worked for U-Haul and I knew what he was talking about. At that point Jesse just came and told me I can help you ma’am (thank goodness). He then guides me off I advised him I’m waiting on movers where can I move truck he told me at the storage unit. Well they have not giving me one yet so no access. He then told me to pull over to the right. I waited in the truck until he can move the auto transport for maybe 5 to 10 minutes because I could not back up with it there. I got out and asked when he was moving it he told me it would be a while and just leave my truck there. I go inside speak with Barbara (very nice) she calls the young lady to show me the units. The one I selected had a big helium tank in there. She advised by the time I get back it would be moved. Well i came back the tank was right outside my unit actually in the way. However my movers moved everything in. We closed the door had a little struggle but we got it closed. Went to open it back up and it would only lift half way. Just realizing after unloading that the unit door was broken. I went and spoke with Barbara Advised her it was broken and when shut the top right side is kinda open. She then said she would get one of the men to look at it. I had to go because It was almost 3 o’clock at that moment I had been there since 12p with all the waiting and going back and forth. She then advises me to come in tomorrow and my stuff would be fine because they have cameras everywhere. This was a very stressful experience. We had just driven 20 plus hours came in expecting everything to go seamlessly and it did not.

leslie f. | Overall Experience |
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I went in to pay my storage a couple days late due to forgetting I even had it and they charged me a late fee. I feel like the late fees should be voided if the storage is paid.

John r. | Overall Experience |
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Several years of safe storage and service!

Lois C. | First Impressions |
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Customer did not leave a comment.

Quinton F. | Overall Experience |
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The staff was always helpful even when my card wouldn't work most of the time. Only reason I left was moving out of the city.

Itza J. | Overall Experience |
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Customer did not leave a comment.

MICHAEL R. | Overall Experience |
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Customer did not leave a comment.

Sona H. | First Impressions |
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Despite several phone calls to the actual facility to double check , all my calls were siphoned off to main Your customer service dept phone line - they know nothing about the individual facilites , booked the wrong size storage unit and AND told me That as long as I arrived before closing ( moving from four hours away ) that my movers could unload my 26 ft truck That night. What a mess!! When I arrived well before closing , was to we were Not able to unload , didnt have a correct size unit booked there, finally got a couple of units secured for unloading in the morning , after the booking mixup - but when we arrived ! They had no air conditioning!! In texas!! Though that had always been my request - Air conditioned unit - One unit had holes in the wall - Apparently all they had available to fix the problems I will never, ever ever use your facilities again - It was a complete nightmare experience and my stuff is now storage in the heat and cold - Your customer service people do not! Know what they are doing and this centralized phone system is truly a nightmare !

Christopher H. | Overall Experience |
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My entire experience with uhaul has been the most frustrating experience with any company I’ve ever had. They make promises they don’t keep. They tell you that someone will call you back they don’t.

Demetris N. | First Impressions |
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Upon mi arrival only 1 person was assisting customers so the wait was horrible and on top of that I was over charged

Kimberly H. | Overall Experience |
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I got the storage n was couldn't access my storage. I was not told that u can't access 24 hrs storage unless it a outside unit. Only allowed wk hrs time. Ask to us a dolly told me 60 dep for 5 min lol

Tywanda M. | First Impressions |
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I would like to thank David the manager Amber and Corey they gave came out their way to provide the excellent service. The call centers do not provide the same at all. Thank you for perfect services.

MICHELLE W. | Overall Experience |
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My experience yesterday, with two of the U-Haul employees working behind the front counter, was horrific to say the least. I have shared my experience with Upper-Management.

Juan H. | Overall Experience |
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Thank you uhaul and staff for the help I recieved from you guys You guys helped me through my displacement because of the tornado Me and my family thank you

Kevin M. | First Impressions |
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Center staff were amazing. Fast, friendly and with a smile like Uhaul is known for. Keep it up!

Shanna W. | Overall Experience |
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The worst glad I have no dealings anymore

Talarisha B. | First Impressions |
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Wait times over the phone and in-store are too long and tedious. Gate systems not working, so I was unable to get in or out of the gate without the busy staff's assistance. I did not have a good visit

David T. | Overall Experience |
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I never had any problems with this location. Everyone was always helpful.

Terry M. | Overall Experience |
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The censored lightening in the hallways were not set for a long enough amount of time. I would have to go out in the dark to get it to come on. Very dangerous. Other than that it is a good storage. TM

Lee W. | First Impressions |
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The agent helping me didn’t know what she was doing. First have me a unit that wasn’t available. Then gave me a unit that she said was inside but was actually outside.

Alfredo T. | Overall Experience |
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Staff always very friendly!

Charles R. | First Impressions |
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The lady that was working the counter when we arrived was very rude and unprofessional. The very first thing she stated was we are going to close soon.

Matthew C. | Overall Experience |
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Great experience. I will definitely use again and recommend to all who are in need of similar services. This experience was a lot smoother and better than I ever thought it could be.

Paola A. | Overall Experience |
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People, calls, delivery, all outstanding

chris t. | Overall Experience |
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Upstairs storage unit doors were a bit small, but overall great facilities and clean unit.

Lisa A. | Overall Experience |
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I wasn't at your facility, you delivered my Ubox and the 2 ladies that delivered and picked it up were wonderful!

Sarah A. | Overall Experience |
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I have had the worst experience with uhaul. In regards to my stuff and shipping.

tonya g. | Overall Experience |
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Wrongfully paid an extra month due to Uhaul's error. I called and someone was supposed to return my call, but didn't. The only reason I'm giving 2 stars is b/c of Nancy at the warehouse; very helpful.

Patty O. | Overall Experience |
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Easy access, I felt comfortable being at storage by myself.

CHRISTOPHER O. | First Impressions |
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The only Issue I had was the upstairs storage really needs an elevator or a ramp. Trying to drag a 3 bedroom house upstairs is a heart attack looking to happen! Otherwise, Service was great!

Lashonda T. | First Impressions |
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The storage room has enough space for a one bedroom apartment. I have the 10 by 10.

GARRISON P. | Overall Experience |
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(“Owner” on the name tag) was the most unhelpful and unfriendly person I have ever interacted with. Would not recommend this location to anyone. Take your business somewhere else.

Donald B. | First Impressions |
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Very friendly and helpful

WILLIAM N. | Overall Experience |
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na

Etienne C. | Overall Experience |
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very good service

Julie W. | First Impressions |
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Terrific team of people

David B. | Overall Experience |
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You guys need more characters so I can tell you how good you are.

LUCILA O. | Overall Experience |
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Thanks for your service and would greatly come back if needed.

marilyn s. | Overall Experience |
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I would like to come back anytime,

ramamoorthy s. | Overall Experience |
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The staff at this location, Caleb and Nancy were very approachable and friendly. Caleb kept in touch with us to inform about arriving uboxes. He also helped us with last minute helpers!5 star service!

Cecil M. | Overall Experience |
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Thanks guys! For everything.

AKILI J. | Overall Experience |
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Had challenges the 1st year with pmts

MARIANNE C. | Overall Experience |
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The staff was very helpful and accommodating.

Sherina R. | Overall Experience |
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The storage closes too early

Cidney A. | Overall Experience |
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This year service was terrible. Justin Davis didn't reply to ANY emails & I still have questions. We were charged tax and for extra days - not our fault - your truck was broken. Very disappointed.

Caleb F. | Overall Experience |
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Will never be using uhaul again. Worst service ever

Fred Z. | Overall Experience |
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The gentleman helped me was very friendly, professional, and helpful

Jorge C. | Overall Experience |
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Carmen was very friendly and helpful. She arrived on time to deliver the containers. 100% recommended.

Joe G. | Overall Experience |
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We rented 3 Uboxes and the location we wanted them set was tricky. The fork lift operator put them exactly where we wanted them with no complaints. It was a friendly can do experience.

Mark AND Graci W. | Overall Experience |
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The delivery “ladies” were amazing in both the drop off and pick up locations. I highly recommend using this means of transport for moving.

Milad V. | Overall Experience |
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The only issue was that I was not well informed when I would access to my u-boxes after the shipping so that I could schedule the day to unload them.

Juan P. | Overall Experience |
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I emptied my storage 2 weeks ago they never call to check n see if it was I who empty it or if I still was to use it. Other uhaul location do.

JOHN B. | Overall Experience |
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Parking lot was often so crowded with rental trucks that it was difficult to get to storage area.

Bill C. | Overall Experience |
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Justin helped me out when U-Haul as a company let me down. He is an asset to this company. Ben at the storage facility on Mockingbird as well. Both were very helpful with getting me situated.

Yvette P. | Reservation |
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I was not offered what I was promised. I am 61 years old and I don't want to have to carry things up one flight of steps and then have to come back down and get more. I was promised to drive up. Rude!

shalini b. | Overall Experience |
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Very satisfying experience. Everything was handled brilliantly!

CHIRAG M. | Overall Experience |
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It was average experience considering our u boxes were not ready on time to unload despite visiting the facility one day in advance to make sure.

jessie c. | Overall Experience |
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My Ubox arrived 3 days late, and I was told it was available to pick up...I drove an hour to pick it up, and they said it wouldn’t be available for 2 more days. That was frustrating.

Joy C. | Overall Experience |
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I rented 5 Uboxes and got charged for an additional month which was not my fault. I called and was told that my bank had already been contacted and would take 3 to 5 business days to reverse the charg

yvette g. | Overall Experience |
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been with u hual about over a year now very helpful

Diana M. | Overall Experience |
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Excellent customer service. Friendly staff. Very helpful with my needs.

James C. | Overall Experience |
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Never went to the facility, movers did.

Elliott S. | Overall Experience |
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Overall excellent experience. I was very impressed with the mobile app and the staff is also always helpful.

Bridget C. | Overall Experience |
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well done.

Jennifer P. | Overall Experience |
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Flat bottom carts were hard to locate, but office staff gave me one to use when I asked.

Donna W. | Reservation |
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.

Debra p. | Reservation |
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Great customer service. Everyone was very helpful. Storage was clean.

Matthew S. | Overall Experience |
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Most of this survey does not apply. I did not go to the facility. Unlike my pick-up location, NW Hwy were flaky. They stood me up twice for delivery, were disorganized, and even overcharged me.

Srinivasreddy B. | Overall Experience |
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Not recommend.

katie n. | Overall Experience |
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I was communicated with throughout the entire process which was very helpful! Would definitely use again!

Kamryn S. | Overall Experience |
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Thank you so much, everything was quick and easy!

Kameron W. | Overall Experience |
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Good. Fine.

BYRON N. | Overall Experience |
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Great experience.

josh p. | Overall Experience |
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Booked my u-box and the day it shipped they changed the guaranteed date by 6 days later. Allied and talked to 6 people. Got to no answer as to why. Went to pick it up. It wasn’t there. At diff place.

Paula T. | Overall Experience |
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This Uhaul was fine. The hours could’ve been better but otherwise everything was good!!

Van Revovery Elwin B. | Overall Experience |
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I needed to setup a payment plan to pay off the charges occurred while I was in jail. You denied me the payment plan and sold my property that was in the van. Nice way to treat a Vet.

No reviews have been submitted for this location.

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