Customer did not leave a comment.MIGUEL M.
Customer Reviews for U-Haul Moving & Storage at Northwest Highway
Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good easy check in flight staff easy drop off thank youKENNETH C.
Customer did not leave a comment.ANDREW N.
Check engine light was on in the vehicle but it seemed to run just fine.BRETT D.
Customer did not leave a comment.CHRISTOPHER EDWA K.
It was reported stolen , and I'm a black man and I was not treated well. By far the worst experienceDAVONTAELATRELL T.
Was charged for miles I didn't use and gas also. Very poor customer service at this location. I had to go find the truck in my own they were to lazy to bring it up front for me. Acted like it was a burden to rent me a truck. I will never use uhaul again nor recommend them to anyonenick M.
Very quick and courteous at the location and over phone with call center she was very informative and kind.Michael G.
Everything with the equipment was fine the store was clean even the restroom I would recommend this store to my family and friends.PARRISH J.
Customer did not leave a comment.ALVINDARREN C.
My only issue was with dropoff. No one was there to meet me, and it wasn't very clear what to do. I went inside, and the associate said someone would meet me at the truck. Once someone came, it was pretty easy. There was just a delay and I wasn't sure if I could leave the truck or not.LACEY D.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.PETER S.
Customer did not leave a comment.KENNETH W.
Customer did not leave a comment.PATRICIA T.
Customer did not leave a comment.EDITH B.
Customer did not leave a comment.ESLI L.
nothing,,all goodLAYN A.
Customer did not leave a comment.JUAN D.
Customer did not leave a comment.Soumya B.
Refrain from returning area gentleman using the word â€œOrientalâ€. We're not rugs, prefer â€œAsian.â€JOHN K.
Customer did not leave a comment.VINICIUS P.
Understaffed and the truck was beat up.MICHAEL M.
Very nice, and helpful!!SHAUN F.
I did not pick up the Ubox myself, but the moving help was able to pick it up without any problems and my stuff arrived in good condition.Laura S.
Customer did not leave a comment.Emma B.
Customer did not leave a comment.cherly T.
Equipment was good, phone service worked greatBURTON V.
Make the key drop box more noticeable. It was difficult to find the exact location.Mikaela L.
Customer did not leave a comment.RUTHIE L.
Customer did not leave a comment.RENJIT L.
Very helpful!VERCA M.
I reserved a 10 ft Uhaul from another place... I got there about an hour late because I am coming from 6 hours away. When I arrived the Uhaul I reserved was gone. I ended up having to go to another place to get one. Unfortunately.... they only had a 15 ft one (WAY TO BIG) that they could give me. Sure they gave it to me at the same price... unfortunately tho..I only needed 10ft one because my daughter did not have that much stuff. So we tried really hard to pack her things where they would not have wiggle room. This did not work and several of her items broke on the way home (6 hours away). I am completely NOT satisfied with someone being able to just take a truck that has been reserved already. The owner of Chilly Mart in Dallas was very apologetic and did send me to the Harry Hines location.CHRISTINA M.
You can make sure that your agents are informing customers on all charges especially milage. Also all fees associated with renting equipment.RICHARD ALFRED D.
My 20' truck that I reserved was not avail. With help from Corporate, they made it rightChristopher R.
I would suggest that when someone reports a vehicle issue that it be addressed appropriately such a broken windshield to mark it or note it. As I the customer did report it on the portal as a dispute with the picture but the return location said it was not noted. Per CW & George they were aware and took care of the situation in confirming it was broken when we picked it up. Thank you.LEAH R.
Customer did not leave a comment.Joe P.
My experience was great, roadside assistance was prompt and got me back on the road quickly and the drop off process online was quick, easy, and convenientSETH B.
Customer did not leave a comment.Martin D.
Customer did not leave a comment.MICHAEL C.
the fellow was able to get the chains off in spite of our lock--he had to work at it awhile and did it gladly! very fast, very nice--only issue--never got a receipt for the return.....DONA K.
I was over changed for millage but it was claimed; I drove extra miles, which I didn't! Their records keeping as far as millage goes is terrible! The online app they use, doesn't always match the physicals records of the vehicle. And when you tell them, and show them the inaccuracy, they just ignore it and still over change you for their lacks in record keeping. I don't expect a refund because only a reputable business gives one.BRIAN B.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.CHARLOTTE O.
A â€œfewâ€ of the employees here are helpful and respectful, but the rest of them seem as though they hate their jobs and couldn't care less about customer service. Returning the vehicle is always the worst part of the rental process at this location. The employees seem to scatter when you pull up to the parking lot. No one offers to check in your rental, and if you are able track one down and ask for assistance, they give you a dirty look as though they don't want to be bothered.JOSEPH B.
Customer did not leave a comment.JULIAN MENDOZA S.
Customer did not leave a comment.TODD S.
Good service ExcellentJOHN M. | Overall Experience
The process was very quick and easy with all personnel very knowledgeable with their jobs.BOBBY R.
Get better software backup, uhaul system malfunction and backed up my tow I lost the job. Thanks uhaul I hope you don't let me down next time. Please refund me my tow dolly expense.HUMBERTO C.
Customer did not leave a comment.Craig M.
24hr pick up on line . lock code are double checkHugo O.
Customer Service was great loved everything about this location.ANDRE A.
Vehicle was clean but the cup holder part of the dashboard was meshed with stains. The pick up service was cordial but the return service was not so good. Your location is nice. I can recommend your location but service needs improvement. After l packed the vehicle at the usual place of return, l went in to drop the key. I was told to go back and repack at another place. This was no so previously. The service of yesterday was not so good.EKUNDAYO OLADEHI I.
Customer did not leave a comment.Jessica J.
Stopping charging after hours fees.The apps isn't compatible with android phonesLorenzo W.
Customer did not leave a comment.Diego N. | Overall Experience
Customer did not leave a comment.BENJAMINDESHAWN F.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.ANA S.
Customer did not leave a comment.ANTONY D.
NoneGREGORY ALAN P.
Customer did not leave a comment.MATTHEW K.
The process took forever. I ordered dolly in which they forgot until i asked. The other dolly on the truck broke off the plastic thing so I'm quite sure i was charged for it and I did not use it and I'm still waiting on final invoice which I have not received.LATOYA J.
I spoke to your call in customer service recently and they were very helpful.Albert S. | First Impressions
Customer did not leave a comment.CHADWICK S.
Customer did not leave a comment.jeannette u. | First Impressions
I had to go through 5 different representatives to finally get hold of Caleb Morgan at Traffic Contol. Caleb was very helpful and efficient and handling my request to have my U-boxes delivered to my new address.Jorge O.
Customer did not leave a comment.RYAN E.
Customer did not leave a comment.Eleatrice E.
I'm extremely unsatisfied. I was told by multiple different representative different things. I talked to about 6/8 representatives that still never solved my problem. I filed a calim and you guys didn't even give me 10% off. It's all a joke and I'll be writing a review for the world to see because you guys do NOT make moving easier. You cost me more money to spend and be wasted when it wasn't necessary.Kallie K.
Customer did not leave a comment.Kailan A. | Overall Experience
Customer did not leave a comment.ELENA O. | Overall Experience
When returning the containers the man I chew lied out with was rude and had a bad attitude. Most employees at this location seem lazy and customers are bothering them.tiffany J.
FIRST RENTAL I PICKED UP THERE WAS NO DOLLY IN IT WHEN I GOT TO MY LOCATION TO MOVE THE FURNITURE SECOND RENTAL I GOT IT WAS SNOWING ICING OUT IT'S SUPPOSED TO HAVE A QUARTER TANK OF GAS IN IT IT WAS BELOW EMPTY SHOULD HAVE BEEN CUT A BREAK ON BOTH OF THOSE TIMES BUT I WAS NOT UNACCEPTABLEKIMBERLY C.
We picked up and returned this truck the same within 5 hours of the rental. When we returned the staff told us everything was good and that they would take care of the rest. Later on when we let looked at our bill we were charged for three days. We have yet to receive a refund from the location. These guys are running a scam on uhauls name. If they are a franchise they should be removed. We have three witnesses that dropped the truck the same day. Cameras are present all over the buildings. A simple investigation is at hand for a customer since they did not give us a receipt.JOSEPH V.
Truck was running rough, it lacked power and was struggling to move on the freeway, this is the first truck i rent from u-hual which is this bad.MARIO P.
Customer did not leave a comment.dave C.
I clearly chose a pick up truck and when I got there they told me I picked a boxed van this is the second time this has happened very poor way of doing business it's deceiving and down right wrong I need corporates number if it can be sent to meJAIME H.
Customer did not leave a comment.PHILIP L.
Customer did not leave a comment.MICHAEL PHILIP A.
Customer did not leave a comment.Cory G.
Customer did not leave a comment.ROBERT G.
Awesome serviceJASON C.
Customer did not leave a comment.CHRISTOPHER D.
Customer did not leave a comment.JESSICA B. | Overall Experience
I never received the dolly for loading. The truck had the last persons lock and hat and coffee stains on the dash. When I went to click the check equipment link it had expired. I called about the check engine light been on and she said that was fine but in the middle of my road trip the check engine light came back on and kept giving me oil warnings which stressed me out and I had to pull over for an hour and wait for you guys to tell me it was OK to continue driving this truck.Zofya L.
Customer did not leave a comment.BRYAN L.
Customer did not leave a comment.andron P.
Windshield was dirty. mud on fenders behind front tires. Vehicle was NOT full of fuel as indicated on contract.GARY R.
Customer did not leave a comment.Martin V.
Great service.HENRY S.
No go there again I got charge $90 because the blankets was followed it back up ðŸ¤¦ðŸ»â€â™‚ï¸ðŸ¤·ðŸ¼â€â™‚ï¸Alejandro H.
good place and equipment.joe C.
Customer did not leave a comment.THOMAS F.
Customer did not leave a comment.JAMES PRESTON P.
12 foot trailers are actually 11.5 ft. Not cool.MATTHEW P.
Customer did not leave a comment.RYAN R.
Customer did not leave a comment.MATTHEW P.
Customer did not leave a comment.RONALD C.
Customer did not leave a comment.PETER B.
The staff is very rude. The front desk guy, as well as one of the outside attendants.BRENT T.
Easy to book online. ðŸ™ŒðŸ» Everyone who we spoke with over the phone was great and helpful.Marissa F.
Friendly and knowledgeable.JONATHAN F.
We had to turn right back around exchange truck it was falling apart and dirtyTHERESA C.
The staff that received it was rude this gentleman was 6 foot five tall six in his late 60s he spoke down to me he didn't welcome as a customer and when I return the vehicle the same gentleman refuse to look at my paperwork refused to talk to me I left a vehicle at the return went inside and no one inside was available to talk to me I left and I will not go back to the Dallas facility on Harry Hines Boulevard I will not rent from U-Haul there again sincerely Greg LyonsGregory L.
Customer did not leave a comment.AARON W.
Customer did not leave a comment.Raul G. | Overall Experience
Customer did not leave a comment.bertha g. | Overall Experience
No lighting & 24 hour access taken away in the middle of my contract. Not to mention I received a bill that I still have to dispute for days that my belongings had already been removed from the unit!...ricki m. | Overall Experience
The lady at the front desk was not helpful she wasted my time and also she made me waste $27.40 that was very bad .l will appreciate if management will address it thanksJames H. | First Impressions
The staff was welcoming and friendly. They really took their time and explained all they had to offer. I would definitely recommend.Tiffany J. | First Impressions
Customer did not leave a comment.CHARME G. | Overall Experience
Customer did not leave a comment.Naomi S. | Overall Experience
Customer did not leave a comment.Larry M. | Overall Experience
There was always a long line to speak to an associatekelsey r. | Overall Experience
Customer did not leave a comment.sabrina s. | Overall Experience
Customer did not leave a comment.JOHN K. | Overall Experience
I received a damaged unit which was not expected. The prices are too high for the look of the storage unitTyriana B. | First Impressions
Wow, great job by the team, thanks.Mark W. | First Impressions
I think they need to hire more staff. When I arrived I went in asked the older white male for assistance with the auto transport to take my car off (that’s what I was told to do from Chantilly location), he advised to get in my car and someone will be over to guide me down. Here is where I had the issue I advised him that I couldn’t get in because the things were blocking the doors, he said they come off just pop them off or something to that sort. I said i don’t know how and I was not there when U-Haul put it together. He then rolled his eyes and shook his head as if I worked for U-Haul and I knew what he was talking about. At that point Jesse just came and told me I can help you ma’am (thank goodness). He then guides me off I advised him I’m waiting on movers where can I move truck he told me at the storage unit. Well they have not giving me one yet so no access. He then told me to pull over to the right. I waited in the truck until he can move the auto transport for maybe 5 to 10 minutes because I could not back up with it there. I got out and asked when he was moving it he told me it would be a while and just leave my truck there. I go inside speak with Barbara (very nice) she calls the young lady to show me the units. The one I selected had a big helium tank in there. She advised by the time I get back it would be moved. Well i came back the tank was right outside my unit actually in the way. However my movers moved everything in. We closed the door had a little struggle but we got it closed. Went to open it back up and it would only lift half way. Just realizing after unloading that the unit door was broken. I went and spoke with Barbara Advised her it was broken and when shut the top right side is kinda open. She then said she would get one of the men to look at it. I had to go because It was almost 3 o’clock at that moment I had been there since 12p with all the waiting and going back and forth. She then advises me to come in tomorrow and my stuff would be fine because they have cameras everywhere. This was a very stressful experience. We had just driven 20 plus hours came in expecting everything to go seamlessly and it did not.Yolanda J. | First Impressions
I went in to pay my storage a couple days late due to forgetting I even had it and they charged me a late fee. I feel like the late fees should be voided if the storage is paid.leslie f. | Overall Experience
Several years of safe storage and service!John r. | Overall Experience
Customer did not leave a comment.Lois C. | First Impressions
The staff was always helpful even when my card wouldn't work most of the time. Only reason I left was moving out of the city.Quinton F. | Overall Experience
Customer did not leave a comment.Itza J. | Overall Experience
Customer did not leave a comment.MICHAEL R. | Overall Experience
Despite several phone calls to the actual facility to double check , all my calls were siphoned off to main Your customer service dept phone line - they know nothing about the individual facilites , booked the wrong size storage unit and AND told me That as long as I arrived before closing ( moving from four hours away ) that my movers could unload my 26 ft truck That night. What a mess!! When I arrived well before closing , was to we were Not able to unload , didnt have a correct size unit booked there, finally got a couple of units secured for unloading in the morning , after the booking mixup - but when we arrived ! They had no air conditioning!! In texas!! Though that had always been my request - Air conditioned unit - One unit had holes in the wall - Apparently all they had available to fix the problems I will never, ever ever use your facilities again - It was a complete nightmare experience and my stuff is now storage in the heat and cold - Your customer service people do not! Know what they are doing and this centralized phone system is truly a nightmare !Sona H. | First Impressions
My entire experience with uhaul has been the most frustrating experience with any company I’ve ever had. They make promises they don’t keep. They tell you that someone will call you back they don’t.Christopher H. | Overall Experience
Upon mi arrival only 1 person was assisting customers so the wait was horrible and on top of that I was over chargedDemetris N. | First Impressions
I got the storage n was couldn't access my storage. I was not told that u can't access 24 hrs storage unless it a outside unit. Only allowed wk hrs time. Ask to us a dolly told me 60 dep for 5 min lolKimberly H. | Overall Experience
I would like to thank David the manager Amber and Corey they gave came out their way to provide the excellent service. The call centers do not provide the same at all. Thank you for perfect services.Tywanda M. | First Impressions
My experience yesterday, with two of the U-Haul employees working behind the front counter, was horrific to say the least. I have shared my experience with Upper-Management.MICHELLE W. | Overall Experience
Thank you uhaul and staff for the help I recieved from you guys You guys helped me through my displacement because of the tornado Me and my family thank youJuan H. | Overall Experience
Center staff were amazing. Fast, friendly and with a smile like Uhaul is known for. Keep it up!Kevin M. | First Impressions
The worst glad I have no dealings anymoreShanna W. | Overall Experience
Wait times over the phone and in-store are too long and tedious. Gate systems not working, so I was unable to get in or out of the gate without the busy staff's assistance. I did not have a good visitTalarisha B. | First Impressions
I never had any problems with this location. Everyone was always helpful.David T. | Overall Experience
The censored lightening in the hallways were not set for a long enough amount of time. I would have to go out in the dark to get it to come on. Very dangerous. Other than that it is a good storage. TMTerry M. | Overall Experience
The agent helping me didn’t know what she was doing. First have me a unit that wasn’t available. Then gave me a unit that she said was inside but was actually outside.Lee W. | First Impressions
Staff always very friendly!Alfredo T. | Overall Experience
The lady that was working the counter when we arrived was very rude and unprofessional. The very first thing she stated was we are going to close soon.Charles R. | First Impressions
Great experience. I will definitely use again and recommend to all who are in need of similar services. This experience was a lot smoother and better than I ever thought it could be.Matthew C. | Overall Experience
People, calls, delivery, all outstandingPaola A. | Overall Experience
Upstairs storage unit doors were a bit small, but overall great facilities and clean unit.chris t. | Overall Experience
I wasn't at your facility, you delivered my Ubox and the 2 ladies that delivered and picked it up were wonderful!Lisa A. | Overall Experience
I have had the worst experience with uhaul. In regards to my stuff and shipping.Sarah A. | Overall Experience
Wrongfully paid an extra month due to Uhaul's error. I called and someone was supposed to return my call, but didn't. The only reason I'm giving 2 stars is b/c of Nancy at the warehouse; very helpful.tonya g. | Overall Experience
Easy access, I felt comfortable being at storage by myself.Patty O. | Overall Experience
The only Issue I had was the upstairs storage really needs an elevator or a ramp. Trying to drag a 3 bedroom house upstairs is a heart attack looking to happen! Otherwise, Service was great!CHRISTOPHER O. | First Impressions
The storage room has enough space for a one bedroom apartment. I have the 10 by 10.Lashonda T. | First Impressions
(“Owner” on the name tag) was the most unhelpful and unfriendly person I have ever interacted with. Would not recommend this location to anyone. Take your business somewhere else.GARRISON P. | Overall Experience
Very friendly and helpfulDonald B. | First Impressions
naWILLIAM N. | Overall Experience
very good serviceEtienne C. | Overall Experience
Terrific team of peopleJulie W. | First Impressions
You guys need more characters so I can tell you how good you are.David B. | Overall Experience
Thanks for your service and would greatly come back if needed.LUCILA O. | Overall Experience
I would like to come back anytime,marilyn s. | Overall Experience
The staff at this location, Caleb and Nancy were very approachable and friendly. Caleb kept in touch with us to inform about arriving uboxes. He also helped us with last minute helpers!5 star service!ramamoorthy s. | Overall Experience
Thanks guys! For everything.Cecil M. | Overall Experience
Had challenges the 1st year with pmtsAKILI J. | Overall Experience
The staff was very helpful and accommodating.MARIANNE C. | Overall Experience
The storage closes too earlySherina R. | Overall Experience
This year service was terrible. Justin Davis didn't reply to ANY emails & I still have questions. We were charged tax and for extra days - not our fault - your truck was broken. Very disappointed.Cidney A. | Overall Experience
Will never be using uhaul again. Worst service everCaleb F. | Overall Experience
The gentleman helped me was very friendly, professional, and helpfulFred Z. | Overall Experience
Carmen was very friendly and helpful. She arrived on time to deliver the containers. 100% recommended.Jorge C. | Overall Experience
We rented 3 Uboxes and the location we wanted them set was tricky. The fork lift operator put them exactly where we wanted them with no complaints. It was a friendly can do experience.Joe G. | Overall Experience
The delivery “ladies” were amazing in both the drop off and pick up locations. I highly recommend using this means of transport for moving.Mark AND Graci W. | Overall Experience
The only issue was that I was not well informed when I would access to my u-boxes after the shipping so that I could schedule the day to unload them.Milad V. | Overall Experience
I emptied my storage 2 weeks ago they never call to check n see if it was I who empty it or if I still was to use it. Other uhaul location do.Juan P. | Overall Experience
Parking lot was often so crowded with rental trucks that it was difficult to get to storage area.JOHN B. | Overall Experience
Justin helped me out when U-Haul as a company let me down. He is an asset to this company. Ben at the storage facility on Mockingbird as well. Both were very helpful with getting me situated.Bill C. | Overall Experience
I was not offered what I was promised. I am 61 years old and I don't want to have to carry things up one flight of steps and then have to come back down and get more. I was promised to drive up. Rude!Yvette P. | Reservation
Very satisfying experience. Everything was handled brilliantly!shalini b. | Overall Experience
It was average experience considering our u boxes were not ready on time to unload despite visiting the facility one day in advance to make sure.CHIRAG M. | Overall Experience
My Ubox arrived 3 days late, and I was told it was available to pick up...I drove an hour to pick it up, and they said it wouldn’t be available for 2 more days. That was frustrating.jessie c. | Overall Experience
I rented 5 Uboxes and got charged for an additional month which was not my fault. I called and was told that my bank had already been contacted and would take 3 to 5 business days to reverse the chargJoy C. | Overall Experience
been with u hual about over a year now very helpfulyvette g. | Overall Experience
Excellent customer service. Friendly staff. Very helpful with my needs.Diana M. | Overall Experience
Never went to the facility, movers did.James C. | Overall Experience
Overall excellent experience. I was very impressed with the mobile app and the staff is also always helpful.Elliott S. | Overall Experience
well done.Bridget C. | Overall Experience
Flat bottom carts were hard to locate, but office staff gave me one to use when I asked.Jennifer P. | Overall Experience
.Donna W. | Reservation
Great customer service. Everyone was very helpful. Storage was clean.Debra p. | Reservation
Most of this survey does not apply. I did not go to the facility. Unlike my pick-up location, NW Hwy were flaky. They stood me up twice for delivery, were disorganized, and even overcharged me.Matthew S. | Overall Experience
Not recommend.Srinivasreddy B. | Overall Experience
I was communicated with throughout the entire process which was very helpful! Would definitely use again!katie n. | Overall Experience
Thank you so much, everything was quick and easy!Kamryn S. | Overall Experience
Good. Fine.Kameron W. | Overall Experience
Great experience.BYRON N. | Overall Experience
Booked my u-box and the day it shipped they changed the guaranteed date by 6 days later. Allied and talked to 6 people. Got to no answer as to why. Went to pick it up. It wasn’t there. At diff place.josh p. | Overall Experience
This Uhaul was fine. The hours could’ve been better but otherwise everything was good!!Paula T. | Overall Experience
I needed to setup a payment plan to pay off the charges occurred while I was in jail. You denied me the payment plan and sold my property that was in the van. Nice way to treat a Vet.Van Revovery Elwin B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!