Customer Reviews for U-Haul Moving & Storage at Northwest Highway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Northwest Highway

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Xiangyun Z. on

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Jesus A. on

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Rolando M. on

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Barbara had excellent customer service. It was a pleasure meeting her and she explained everything with a smile. I think she’s the assistant manager. Because of her I would highly recommend this location.

Rebecca B. on

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Joshua C. on

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There was a lot of confusion about returning the vehicle. They had no idea how to process it.

Julie B. on

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This Uhaul facility is always friendly and very courteous and wanting to help with anything you need as you travel with their vehicles.

Kevin H. on

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Zachary P. on

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Uhaul had the wrong location for the ubox pick up across town, so the moving help had to take extra time and effort to go across town and retrieve the box. Seems like the staff that moving help checks in with needs to better understand the source of truth when it comes to box location. Same goes for my destination uhaul. Got so many different answers on destination pick up location. Moving help almost went 18 miles out of the city to pick up a box where it would not have been.

Eijaz H. on

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Frank A. on

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Jesus R. on

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Zachery B. on

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Have people know what they doing

hazel B. on

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The 10' truck is NOT adequate to pack a one bedroom apartment as advertised. We had MUCH less than a one bedroom apartment and were unable to load everything - even with creative 3D jigsaw puzzling!

nikki H. on

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The Customer Services person on the phone made my appointment for 730 am-when I got there they don’t take the first appointment until 9am. The corporate people should know that and not make appointments. The women at the install location couldn’t have been nicer and more efficient-they checked on me while I was waiting and brought me water and snacks. The install guy was great!!

Elgin M. on

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sue A. on

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Very good

frank A. on

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The two women inside the facility were excellent to deal with!

Heath S. on

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Very efficient service

Bryan R. on

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Travis R. on

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Jorge R. on

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Andre M. on

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nothing was a flawless drop off experience

Nathan S. on

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Was not ready for pick up. Also I could not schedule a delivery until it arrived in Dallas. Scheduling delivery after the guaranteed arrival needs to be an option. Not being able to get it delivered on a Saturday is extremely misleading. There are not enough details on how this product works and the people on the phone are useless.

Stephen L. on

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Excellent customer service. I would recommend to others.

Kevin M. on

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Center staff were amazing. Fast, friendly and with a smile like Uhaul is known for. Keep it up!

Michael A. on

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The process seems to take to long. Even though the attendant did a great job and there was only one person ahead of me it took about 40-45 minutes to get in and out for rental. Process needs to only take 5-10 minutes max

Aubrey W. on

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Tyrone F. on

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Very Professional

Bradley W. on

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Johnny W. on

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Worst customer service and management is not caring about your needs thinks you have to use this place probley will never return to uhaul again I guess you get what you pay for ....sad sad sad

Edward M. on

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Except for steering (loose) all was good

Jonathan R. on

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Robbie P. on

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Walked in and no one was in the store. Waited around 20 minute for someone to come back into the store and help us. After that it was pretty smooth.

Shanna W. on

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The worst glad I have no dealings anymore

Talarisha B. on

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Wait times over the phone and in-store are too long and tedious. Gate systems not working, so I was unable to get in or out of the gate without the busy staff's assistance. I did not have a good visit

David T. on

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I never had any problems with this location. Everyone was always helpful.

Terry M. on

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The censored lightening in the hallways were not set for a long enough amount of time. I would have to go out in the dark to get it to come on. Very dangerous. Other than that it is a good storage. TM

Lee W. on

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The agent helping me didn’t know what she was doing. First have me a unit that wasn’t available. Then gave me a unit that she said was inside but was actually outside.

Alfredo T. on

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Staff always very friendly!

Charles R. on

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The lady that was working the counter when we arrived was very rude and unprofessional. The very first thing she stated was we are going to close soon.

Matthew C. on

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Great experience. I will definitely use again and recommend to all who are in need of similar services. This experience was a lot smoother and better than I ever thought it could be.

Paola A. on

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People, calls, delivery, all outstanding

chris t. on

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Upstairs storage unit doors were a bit small, but overall great facilities and clean unit.

Lisa A. on

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I wasn't at your facility, you delivered my Ubox and the 2 ladies that delivered and picked it up were wonderful!

Sarah A. on

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I have had the worst experience with uhaul. In regards to my stuff and shipping.

tonya g. on

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Wrongfully paid an extra month due to Uhaul's error. I called and someone was supposed to return my call, but didn't. The only reason I'm giving 2 stars is b/c of Nancy at the warehouse; very helpful.

Patty O. on

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Easy access, I felt comfortable being at storage by myself.

CHRISTOPHER O. on

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The only Issue I had was the upstairs storage really needs an elevator or a ramp. Trying to drag a 3 bedroom house upstairs is a heart attack looking to happen! Otherwise, Service was great!

Lashonda T. on

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The storage room has enough space for a one bedroom apartment. I have the 10 by 10.

GARRISON P. on

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(“Owner” on the name tag) was the most unhelpful and unfriendly person I have ever interacted with. Would not recommend this location to anyone. Take your business somewhere else.

Donald B. on

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Very friendly and helpful

WILLIAM N. on

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na

Etienne C. on

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very good service

Julie W. on

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Terrific team of people

David B. on

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You guys need more characters so I can tell you how good you are.

LUCILA O. on

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Thanks for your service and would greatly come back if needed.

marilyn s. on

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I would like to come back anytime,

ramamoorthy s. on

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The staff at this location, Caleb and Nancy were very approachable and friendly. Caleb kept in touch with us to inform about arriving uboxes. He also helped us with last minute helpers!5 star service!

Cecil M. on

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Thanks guys! For everything.

AKILI J. on

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Had challenges the 1st year with pmts

MARIANNE C. on

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The staff was very helpful and accommodating.

Sherina R. on

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The storage closes too early

Cidney A. on

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This year service was terrible. Justin Davis didn't reply to ANY emails & I still have questions. We were charged tax and for extra days - not our fault - your truck was broken. Very disappointed.

Caleb F. on

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Will never be using uhaul again. Worst service ever

Fred Z. on

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The gentleman helped me was very friendly, professional, and helpful

Jorge C. on

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Carmen was very friendly and helpful. She arrived on time to deliver the containers. 100% recommended.

Joe G. on

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We rented 3 Uboxes and the location we wanted them set was tricky. The fork lift operator put them exactly where we wanted them with no complaints. It was a friendly can do experience.

Mark AND Graci W. on

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The delivery “ladies” were amazing in both the drop off and pick up locations. I highly recommend using this means of transport for moving.

Milad V. on

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The only issue was that I was not well informed when I would access to my u-boxes after the shipping so that I could schedule the day to unload them.

Juan P. on

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I emptied my storage 2 weeks ago they never call to check n see if it was I who empty it or if I still was to use it. Other uhaul location do.

JOHN B. on

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Parking lot was often so crowded with rental trucks that it was difficult to get to storage area.

Bill C. on

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Justin helped me out when U-Haul as a company let me down. He is an asset to this company. Ben at the storage facility on Mockingbird as well. Both were very helpful with getting me situated.

Yvette P. on

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I was not offered what I was promised. I am 61 years old and I don't want to have to carry things up one flight of steps and then have to come back down and get more. I was promised to drive up. Rude!

shalini b. on

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Very satisfying experience. Everything was handled brilliantly!

CHIRAG M. on

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It was average experience considering our u boxes were not ready on time to unload despite visiting the facility one day in advance to make sure.

jessie c. on

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My Ubox arrived 3 days late, and I was told it was available to pick up...I drove an hour to pick it up, and they said it wouldn’t be available for 2 more days. That was frustrating.

Joy C. on

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I rented 5 Uboxes and got charged for an additional month which was not my fault. I called and was told that my bank had already been contacted and would take 3 to 5 business days to reverse the charg

yvette g. on

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been with u hual about over a year now very helpful

Diana M. on

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Excellent customer service. Friendly staff. Very helpful with my needs.

James C. on

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Never went to the facility, movers did.

Elliott S. on

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Overall excellent experience. I was very impressed with the mobile app and the staff is also always helpful.

Bridget C. on

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well done.

Jennifer P. on

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Flat bottom carts were hard to locate, but office staff gave me one to use when I asked.

Donna W. on

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Debra p. on

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Great customer service. Everyone was very helpful. Storage was clean.

Matthew S. on

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Most of this survey does not apply. I did not go to the facility. Unlike my pick-up location, NW Hwy were flaky. They stood me up twice for delivery, were disorganized, and even overcharged me.

Srinivasreddy B. on

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Not recommend.

katie n. on

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I was communicated with throughout the entire process which was very helpful! Would definitely use again!

Kamryn S. on

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Thank you so much, everything was quick and easy!

Kameron W. on

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Good. Fine.

BYRON N. on

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Great experience.

josh p. on

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Booked my u-box and the day it shipped they changed the guaranteed date by 6 days later. Allied and talked to 6 people. Got to no answer as to why. Went to pick it up. It wasn’t there. At diff place.

Paula T. on

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This Uhaul was fine. The hours could’ve been better but otherwise everything was good!!

Van Revovery Elwin B. on

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I needed to setup a payment plan to pay off the charges occurred while I was in jail. You denied me the payment plan and sold my property that was in the van. Nice way to treat a Vet.