Customer Reviews for U-Haul Moving & Storage at Northwest Highway

7,328 reviews

9929 Harry Hines Blvd   Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)

(214) 351-6483

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(214) 351-6483

9929 Harry Hines Blvd
Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
1.0

Trucks were partially blocking the entrance and it was difficult for me to return the truck

Paris P. 
Rating:
1.0

Uhaul said they couldn't find my info online.

Christopher M. 
Rating:
1.0

HORRIBLE

Ross S. 
Rating:
3.0

Customer did not leave a comment.

Ricardo M. 
Rating:
3.0

Front desk in Saturday's can use additional help!

Chris G. 
Rating:
4.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

The price in hobbs nm is more money the dallas

christian A. 
Rating:
1.0

Customer service at this location was poor. The clerk who did the pickup paperwork needs to be trained on how to represent a company when helping a client that might not be familiar with the pickup process and maybe a first-time renting a truck. Just showing some kindness to the customers will improve the overall experience.

Roberto J. 
Rating:
5.0

This was the most seamless and affordable process, and I have already recommended you to several friends.

Janet S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

This was the worst movement of goods that I have ever had. The box was not at the location we were sent to. We were sent to another location. When the mover we hired to pick up the goods and deliver them to us (hired through UHAUL) he was told they were not there. I must have spoken to at least 10 people to locate the goods and the mover went out of his way to deliver the next day. He then returned the box on March 26th. I then received a bill of $103.15 for April rental. I did not have a rental. After speaking to about 3 people, I was told they made a mistake and put the returned box in storage. They stopped the billing and said I would receive a refund of the April amount of $103.15. I still have NOT received the refund. Could you please get that returned to me?

Janet L. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Will E. 
Rating:
5.0

This was, hands-down, the best experience I've had with U-Haul. Number one location!

Carla P. 
Rating:
1.0

Truck was in poor condition, with a large hole in the driver's seat. Person in charge of the facility arrived more than one hour after our appointment time. I called multiple times, and nobody was able to tell me what was going on or how long it would be until I could access my U-box, and I was just left there to wait. The entire experience was extremely frustrating.

Louis L. 
Rating:
1.0

Horrible experience. I ended up having to drive to Dallas twice in one day (2hours one way) to get the uboxes myself even though I paid for the them to be delivered due to them not having the right trailer for the mover help to bring them. The storage building that was reserved for us by Uhaul didn't have a unit available and we had to find one last minute ourself and hour away. I would like a refund for the last delivery from Dallas to Mineola!

Ryan R. 
Rating:
1.0

Truck was extremely damaged

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Everett F. 
Rating:
5.0

Everything went exceptional well.

Jean P. 
Rating:
5.0

Excellent service by Robby Brown. Very helpful and attentive and efficient.

Valentino F. 
Rating:
4.0

Have 2 clerks for faster service

Linda L. 
Rating:
4.0

There was a long wait to pickup my truck because only one person was working the counter but otherwise a good experience.

Hunter W. 
Rating:
5.0

Good people deal with

JIMMY C. 
Rating:
5.0

Customer did not leave a comment.

Darwin S. 
Rating:
4.0

Great experience using uhual ubox!

Justin C. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
2.0

The same issue from 2019, got a call late the day before my pick up telling me I would have to change locations. Sent an updated text confirmation but with the old address. Didn't get the new address until the Self checking system noticed I was at the wrong location. The truck itself was fine.

Matthew F. 
Rating:
3.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
1.0

We were charged for gas when we put gas in and up to the correct amount when we returned it. The price went from $84 to $130. I'm thinking this will be our last time with uhaul. It's not the first time they have done something like this.

Andre T. 
Rating:
5.0

Called me the day before pickup and told me the location of the reservation was changed.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Arletta G. 
Rating:
1.0

The guy at the location was extremely rude. I had a 15' truck with a tow trailer for my car. The agent at this location wanted me to return the truck to another location because he didn't want to go through the hassle of unhitching the trailer. My contract clearly stated this location as the drop of point but he was adamant about me returning it to an Ivring location. After refusing and asking for the manager, I was allowed to leave the truck ar this location. The guy then became extremely rude and refused to answer any of my questions.

Hezron B. 
Rating:
1.0

To not get charged twice when I turned in uhaul on time, 45 minutes after I dropped off. Will discuss with manager about this today..

Joshua A. 
Rating:
2.0

I drove up to the pick up line, eventually someone showed up. No welcome, no how was.the trip just leave the keys. He opened up the back and told me fold the blankets or a dollor apiece. Terrible. No one told me this keys, fold.them is all I experienced. I had a tread come off the auto transport and nothing was said about that. During that process my paper work said to go online and fill out a form. Really? When I am broke down on a road. Instructions were fill out a form online? I even clicked for a call as a response and got a text. I called the normal 800 # and eventually got to yhe right department. What was good about this experience was the. Company the actually replaced the tire. They were fixing another uhaul Nd saw us pull over. Followed us looked at the tire a det us know they would more than likely be the people to fix it. While talking with the agent on the phone and texting with them I gave agent thus Company's info. I was told by the agent they would be there in 90 min. The company had already retrieved a tire by then and had me up and running in 30 min. 10 stars for them. While picking up the auto transport 3 hours away from my original start point. The person who hooked up the trailer took pictures of the changes and left me and my son to drive the car on the trailer alone. When he drove the care on the trailer went up in the air because she did not lock down the trail on the ball. I had to call her over . If I hadn't been familiar with this.process there wasn't enough help. This experience felt like, do the work for uhal, save uhaul time. Not, let me help you get comfortable with the equipment that you are driving over 7 hundred miles. Do you have any questions? Can I guide you out of this tight parking lot? Just normal Courtesy would have been nice. And made the difference. No pleasentry interactions beside the guys a d the counter in Nashville. Then it stopped after he gave me the paperwork. One last thing. I noticed everyone sat down as I was standing up. Again that isn't very welcoming. It would be nice to talk to someone at uhaul about this experience 512-745-9548

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Devon B. 
Rating:
3.0

Customer did not leave a comment.

Cody N. 
Rating:
5.0

Customer did not leave a comment.

Mario Z. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Salahuddin K. 
Rating:
3.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
5.0

Customer did not leave a comment.

Robinson S. 
Rating:
5.0

Customer did not leave a comment.

Meghan H. 
Rating:
5.0

george jones was very very pleasent, fast on loading up and proessional.

Kirk A. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
1.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Need another person working the reception area. At least in Saturday. There was only one person helping everybody and it took a long time to get the trailer I went for. Other than that the guy working that day did a great job

Joshua B. 
Rating:
1.0

There was only 1 employee & there was a long line. Also, one of the tires was low & the lights didn't work.

CARLOS O. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
1.0

Customer did not leave a comment.

Meredith W. 
Rating:
5.0

Excellent facility to drop off equipment. Thank you!

Pauline S. 
Rating:
5.0

Great place to drop off rental equipment. Thank you!

Pauline S. 
Rating:
1.0

This location is disorganized and if you rent from here prepare to be charged incorrectly due to the employee's negligence. Rented a truck with a dolly, employee could not find the keys for an hour, while the manager just ordered him around. The manager is a large man who clearly has problems getting out of his seat. When I realized the dolly, I ordered for rent was missing I called in to let them know, they acknowledged that they forgot but then proceeded to bill me for it and then for it being missing. Upon return of the vehicle, no one revised the gas level and then proceeded to charge me for adding gas, which was also incorrect. Overall, bad service.

Karina R. 
Rating:
3.0

Customer did not leave a comment.

Josh K. 
Rating:
4.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

Bobby P. 
Rating:
3.0

I made a reservation for a 26' truck several days in advance at another location. When I got there, the truck was badly damaged by a previous customer. The oil light and brake lights were on, and I didn't feel the truck was mechanically sound enough to drive off the lot. So I was sent to this location because it was the only location with a truck available. I was given a 20' truck instead. But it took an additional 3.5 hours to get it, delaying my move. I wasn't able to fit all my stuff in the truck, so I'm having to rent another truck to move the rest of the stuff on a different day. Which is causing me more expenses than I planned for, and delaying the resolution of my move by several weeks. It is terribly inconvenient. U-Haul needs to figure out how to not overbook trucks, and to have mechanics available in case there are problems with trucks they rent out.

Dana G. 
Rating:
4.0

Customer did not leave a comment.

JUAN M. 
Rating:
4.0

Make sure the truck we reserve is actually there & available.

Jason A. 
Rating:
5.0

Very timely and friendly service. Wonderful communication. Staff delivered safely. No damages.

Susobhon B. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
2.0

1st time waited for 1 hr in line and ended up leaving. Staff used slow internet as excuse. the personnel do not care and have any empathy none whatsoever for the paying customers. Long drawn endless conversation with customers with no respect for what is waiting in line. This staff can use a customer care and service referesher course to remind them who is paying their salaries.

Moustafa G. 
Rating:
3.0

Picking up the rental was a quick process however when we received the truck it was dirty. There wasn't any debris in the truck however it was as if the truck had never been wiped down. Ultimately we wiped the interior of the truck and the wipes came back black. The trucks also need an air freshener. The truck smelt as of the person prior was transporting animals or a dog.

Rebekah B. 
Rating:
5.0

Customer did not leave a comment.

Tari L. 
Rating:
5.0

Customer did not leave a comment.

LES P. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Ana M. 
Rating:
3.0

The wait was excessive. The man behind admitted being new. There were at least 6 people behind and he had no help. The man outside was thorough but rather condescending.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

I forgot a value envelope inside of the truck I was using to do my job and they keep it for me intact, I do really recommend this seriously because they care about the customers and the customer service on the call center they were worry about it as well. Thank you gay to be honest

CARLOS P. 
Rating:
1.0

I reserved a pickup truck and they did not have it for me when I got there. They did not try to make it right. Very disappointed about what happened

Mysha D. 
Rating:
4.0

Customer did not leave a comment.

Katrina S. 
Rating:
5.0

Great experience, no issues. Well ran location during our visit.

Cianna A. 
Rating:
5.0

Waited 3 hrs to get a trailer. 1st time the trailer had no tags so couldn't waited wasted 2 hrs second had to call customer service which that took a while too. Worse experience ever.

Reynaldo H. 
Rating:
5.0

Ross was very helpful. I attempted the online check-in method. The vehicle mileage differed from the online system and so I couldn't complete the online process. Ross helped get things going and was there the next day to help with the return. Great experience.

John A. 
Rating:
3.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
4.0

Location and staff are above average. The truck was very old, gas tank is on the passengers side (very inconvenient), lots of X stickers marking the many defects, the engine sounded differently than previous rentals. Driver seat needs to be refilled. No dashboard messages nor engine issues just excessive cosmetic wear all around.

Luis L. 
Rating:
3.0

Very busy with only one person at the counter to complete all transactions. Also appears despite my rental confirmation to use the trailer for 15 days, the quote was only for 4 days so I have ended up with charges of almost double the quote amount.

Susan A. 
Rating:
4.0

The people were nice, the vehicle should have been retired long ago!!!! It had 19500 plus miles on it and it rode terrible, rattled and smelled like anti freeze. Oil service light was on and another light of some sort. Equipment was worn out!! Expected more!

Danny N. 
Rating:
2.0

This was unfortunately a frustrating experience on both ends of my move. I called to confirm when my container would be available for packing and was told that I would be able to access it "all day." Given the address and posted hours for the location, I naturally assumed I would be able to pack until close of business (7pm) and planned accordingly. When I arrived, I was redirected to another location across town, and that location was completely unstaffed when I showed up--not a single worker present to receive me. It took literally an hour to make contact with someone, at which point I was informed that this location closes at 4pm, completely derailing my plans. It was only due to flexibility in my father's schedule that he was able to finish packing the next day, which he had to do completely alone as my flight was the following morning. A very unprofessional experience. To add insult to injury, the UBox was delivered with the cover placed improperly at my new location, requiring them to return it to the warehouse and reposition it, which cost another 60-90 minutes. Thankfully, everything arrived in safe condition, but I was very displeased with the service I received.

Austin M. 
Rating:
3.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Diego C. 
Rating:
1.0

Customer did not leave a comment.

Ice T. 
Rating:
3.0

The internet program to arrange for the trailer was a disaster. The trailer was not at the Beltline location that I had contracted for. At the last minute I found out I had to go to the Harry Hines location, Seven miles away and in a poor location. Confirmations of the arrangement by email and by text never happened. I would rate U-Haul a 1 for the calamitous system you have, Service at the two locations was satisfactory.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Ruth E. 
Rating:
2.0

The equipment was faulty and I spent hours trying to contact someone to remedy this. I was sent by the uhaul customer service to roadside assistance who did not answer and left me on hold for a total of 2 hours. It was not until I spoke with my 3rd representative from uhaul customer service that I got a call back from roadside assistance. I did not feel comfortable taking the truck on the highway because it did not shift properly and shook and made a lot of noise when I went between 55 and 60. I am very disappointed in my service. After given a faulty vehicle, I was only given 35 dollars off of my 175 dollar rental. 10 of those dollars came from the equipment that I reserved to rent not being available, so I had to purchase a cart. When speaking with my third customer service representative, she offered to give me 50 dollars off (which also never happened.) At this point, I am just relieved that this experience is over and I did not get into an accident and get injured due to faulty equipment. All in all, the experience was not ok. I did encounter kind souls at the uhaul in Grand Prairie. This was not the case at the location at the Harry Hines. When I had questions during checkout, I felt very dismissed and taken advantage of. I was told that I would get 10 dollars off for them not having the equipment reserved and when I was given my contract, the discount was no where to be found. The representative said that she would make a note to correct it upon checkout. I will be moving one more time from my storage unit to my final destination in June and I will be moving my classroom later that month as well. Not only will I avoid Uhaul like the plague, but I will also recommend that any of my friends and family who are moving avoid it as well for safety reasons. If you are trying to improve for your next customer, please do thorough safety checks to keep them safe. Don't be greedy, if a vehicle is not maintained properly, take the profit loss and fix it the right way. Don't just count on people to be relieved that their move is over and keep quiet about their experience in your vehicles.

Kindra A. 
Rating:
1.0

I added gas to 1/4, which should give me more than 30 dollars credit, however, in the receipt they marked it less than 1/4 to avoid the credit. That's not fare, if they didn't want to give out the credit, why listed in the contract?

Jinhai Y. 
Rating:
5.0

Have timely check-in of equipment. When I bring back the equipment, the time should be noted by the attendant at that time, not an hour later. I think you charged me for another days rental because the time of check-in was listed as an hour later than when I actually returned the equipment.

DONALD B. 
Rating:
3.0

The truck was so nasty and sticky, the inside of the windshield looked like it was wiped with a dirty rag because of the milky residue all over it. I ended up going back to my car to get Lysol and wipes and it didn't really help. It seems like they never had that thing cleaned and it's not even 10k miles on it. You'd think there'd be some level of sanitizing and cleaning after each use, especially with COVID. And if customers are bringing it back this nasty, they should be charged (but you should also get it cleaned). The one I picked up in NY was way cleaner. I also was not told beforehand that I'd have to pick the Ubox up at another location. Ross told me they'd give me a credit for that but they didn't. It was 7 additional miles round trip to that location. Knowing that people have to travel over there, it should automatically be a 7 mile credit on those reservations applied during initial checkout. I'll be calling for my refund. The guy who worked at the warehouse was super friendly though, and the other guy at Harry Hines was cool.

Sydney R. 
Rating:
1.0

I will never set foot at this location. Service is not friendly at all. Some guy asking what I wanted and hollered instead of being helpful. It takes less energy to be pleasant than being a bad apple. How do people like this stay employed in a customer service atmosphere.

Arthur H. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

It was perfect for me.

Ernest W. 
Rating:
4.0

Clearly indicate with signage the place to go for the service desk when arriving for the first time at the location.

George M. 
Rating:
5.0

Customer did not leave a comment.

shane B. 
Rating:
5.0

Very good experience from start to finish. I especially liked how easy the return process was.

Duane D. 
Rating:
3.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

El person fue amable y efesiente.. solo les doi las gracias por su servisio..

esteban p.  |  First Impressions 
Rating:
5.0

Raven was extremely helpful.

Charles C.  |  First Impressions 
Rating:
1.0

Issues with uhaul services 1. The exact storage space that I reserved was not available. 2. I was told by more than one rep that my reserved space would have elevator access as it was to be on the second floor. This facility does not have elevator access. 3. The only space available for the space I needed was of course more since it was on the first floor.

Linda V.  |  First Impressions 
Rating:
5.0

Good

Katherine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kariana m.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Kapriskie M.  |  First Impressions 
Rating:
5.0

I grabbed my stuff Friday evening and will no longer need the storage unit.

Amanda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette M.  |  Online Move In 
Rating:
5.0

Courtney was a wonderful help. And so was George Jones

DANIEL S.  |  First Impressions 
Rating:
1.0

너네는 사기꾼들이야 친절하지도 않고 없어져야 되는 회사야

kyung a.  |  Overall Experience 
Rating:
2.0

The manager colter n is a racist I’ll never use uhaul again

LOUIS G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leonka S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn R.  |  First Impressions 
Rating:
1.0

Rats ate through our boxes and nested in our mattresses, tv boxes, and furniture was ruined because of this. I have been trying to reach you warranty department by phone by having no luck as the phone eventually hangs up. I am attempting to submit only now. Hopefully I hear backfr you all soon.

Donald G.  |  Overall Experience 
Rating:
4.0

The facility is clean and well maintained. On-site staff is outstanding. I’m confused as to why a storage unit described as street level is actually on the second floor of the building.

Kimberly S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TANGELA SHAREE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis T.  |  Overall Experience 
Rating:
5.0

N/A

Jerry M.  |  First Impressions 
Rating:
5.0

Very nice people I know their stuff

Jeffery R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

The lady that helped me was very nice

Kelly P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brandon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaukat B.  |  Overall Experience 
Rating:
1.0

Nothing about my experience was good! The manager used my race against me. I’ve never been more humiliated and degraded. If I was not so desperate for a unit I work off walked out. The way he talked to me and the things he made me do was so racist. To say he humiliated me would not be accurate. The manager did mentally attack my character and fellas if I’m slightly above dirt beneath his feet.

LOUIS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hadassah M.  |  First Impressions 
Rating:
1.0

Staff I dealt with were inept and condescending.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tariq H.  |  First Impressions 
Rating:
4.0

Need more staff, only one person running the sales counter and he keeps complaining that he is supposed to clock out.

Ruben S.  |  First Impressions 
Rating:
3.0

Short handed in the beginning, long wait times, phone never answered. Was told about quality of customer care, was told to get out and ask people to apply for jobs. That didn't set well. Non apologetic for any additional wait times that I had during my time. I partially blame Covid, but management could have been more forthcoming with some level of empathy and concern.

Jeremy J.  |  Overall Experience 
Rating:
3.0

Building key card needs fixing key card on building 3000

adan c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAITH U.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WENDEL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSHONDA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashlee D.  |  Overall Experience 
Rating:
5.0

I truly enjoyed meeting Kourty, George, Ross and Raven. They were so kind and helpful and maintained great conversation.

CHARMANE T.  |  First Impressions 
Rating:
5.0

Thank you look forward to working with you in the very near future.

PETER M.  |  Overall Experience 
Rating:
5.0

They were great. I rented here for about a year. It was secure and the staff was always helpful and friendly.

Tiffany J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chelsea B.  |  Online Move In 
Rating:
4.0

Just a recommendation because my experience was great overall. There could be lighting in the actual storage unit. Motion detected preferably so people don’t forget to turn it off and waste electricity. Also it was super hot in the unit I was in. Maybe some type of air flow. I had an upstairs unit and it was difficult going up and down with no air circulating.

Cristina A.  |  First Impressions 
Rating:
1.0

Never again

piero r.  |  Overall Experience 
Rating:
1.0

I hate to say it but this is the worse uhaul I ever had to encounter the workers is very unprofessional and they didn’t even try to contact me in no way I had to call a few times so I went by and still was not any information that I wanted to hear so again I didn’t talk to the Manager at All

Martha P.  |  Overall Experience 
Rating:
5.0

Busy but helpful

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyanna L.  |  First Impressions 
Rating:
4.0

Updating the Uhaul to have a USB port would make this excellent. I would look at other options if I have to drive 1000 miles again to see if there are USB ports. Other than that I had no issues. It uses a ton of gas.

Clarence E.  |  First Impressions 
Rating:
4.0

Gate to storages need to be accessed longer in the evening at least until 10:00 pm each night for moving in or out.

Sherrie L.  |  First Impressions 
Rating:
5.0

Great service from check in clerk. No problem so far. Again, I am just moving in.

Tito M.  |  First Impressions 
Rating:
5.0

Been using y'all for a very long time... Thanks for keeping my stuff safe!

CHRISTOPHER O.  |  Overall Experience 
Rating:
5.0

Good service Excellent

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diego N.  |  Overall Experience 
Rating:
4.0

I spoke to your call in customer service recently and they were very helpful.

Albert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeannette u.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kailan A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELENA O.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JESSICA B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Raul G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

bertha g.  |  Overall Experience 
Rating:
2.0

No lighting & 24 hour access taken away in the middle of my contract. Not to mention I received a bill that I still have to dispute for days that my belongings had already been removed from the unit!...

ricki m.  |  Overall Experience 
Rating:
1.0

The lady at the front desk was not helpful she wasted my time and also she made me waste $27.40 that was very bad .l will appreciate if management will address it thanks

James H.  |  First Impressions 
Rating:
5.0

The staff was welcoming and friendly. They really took their time and explained all they had to offer. I would definitely recommend.

Tiffany J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARME G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry M.  |  Overall Experience 
Rating:
3.0

There was always a long line to speak to an associate

kelsey r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sabrina s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN K.  |  Overall Experience 
Rating:
2.0

I received a damaged unit which was not expected. The prices are too high for the look of the storage unit

Tyriana B.  |  First Impressions 
Rating:
5.0

Wow, great job by the team, thanks.

Mark W.  |  First Impressions 
Rating:
2.0

I think they need to hire more staff. When I arrived I went in asked the older white male for assistance with the auto transport to take my car off (that’s what I was told to do from Chantilly location), he advised to get in my car and someone will be over to guide me down. Here is where I had the issue I advised him that I couldn’t get in because the things were blocking the doors, he said they come off just pop them off or something to that sort. I said i don’t know how and I was not there when U-Haul put it together. He then rolled his eyes and shook his head as if I worked for U-Haul and I knew what he was talking about. At that point Jesse just came and told me I can help you ma’am (thank goodness). He then guides me off I advised him I’m waiting on movers where can I move truck he told me at the storage unit. Well they have not giving me one yet so no access. He then told me to pull over to the right. I waited in the truck until he can move the auto transport for maybe 5 to 10 minutes because I could not back up with it there. I got out and asked when he was moving it he told me it would be a while and just leave my truck there. I go inside speak with Barbara (very nice) she calls the young lady to show me the units. The one I selected had a big helium tank in there. She advised by the time I get back it would be moved. Well i came back the tank was right outside my unit actually in the way. However my movers moved everything in. We closed the door had a little struggle but we got it closed. Went to open it back up and it would only lift half way. Just realizing after unloading that the unit door was broken. I went and spoke with Barbara Advised her it was broken and when shut the top right side is kinda open. She then said she would get one of the men to look at it. I had to go because It was almost 3 o’clock at that moment I had been there since 12p with all the waiting and going back and forth. She then advises me to come in tomorrow and my stuff would be fine because they have cameras everywhere. This was a very stressful experience. We had just driven 20 plus hours came in expecting everything to go seamlessly and it did not.

Yolanda J.  |  First Impressions 
Rating:
3.0

I went in to pay my storage a couple days late due to forgetting I even had it and they charged me a late fee. I feel like the late fees should be voided if the storage is paid.

leslie f.  |  Overall Experience 
Rating:
4.0

Several years of safe storage and service!

John r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois C.  |  First Impressions 
Rating:
5.0

The staff was always helpful even when my card wouldn't work most of the time. Only reason I left was moving out of the city.

Quinton F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Itza J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R.  |  Overall Experience 
Rating:
1.0

Despite several phone calls to the actual facility to double check , all my calls were siphoned off to main Your customer service dept phone line - they know nothing about the individual facilites , booked the wrong size storage unit and AND told me That as long as I arrived before closing ( moving from four hours away ) that my movers could unload my 26 ft truck That night. What a mess!! When I arrived well before closing , was to we were Not able to unload , didnt have a correct size unit booked there, finally got a couple of units secured for unloading in the morning , after the booking mixup - but when we arrived ! They had no air conditioning!! In texas!! Though that had always been my request - Air conditioned unit - One unit had holes in the wall - Apparently all they had available to fix the problems I will never, ever ever use your facilities again - It was a complete nightmare experience and my stuff is now storage in the heat and cold - Your customer service people do not! Know what they are doing and this centralized phone system is truly a nightmare !

Sona H.  |  First Impressions 
Rating:
1.0

My entire experience with uhaul has been the most frustrating experience with any company I’ve ever had. They make promises they don’t keep. They tell you that someone will call you back they don’t.

Christopher H.  |  Overall Experience 
Rating:
2.0

Upon mi arrival only 1 person was assisting customers so the wait was horrible and on top of that I was over charged

Demetris N.  |  First Impressions 
Rating:
1.0

I got the storage n was couldn't access my storage. I was not told that u can't access 24 hrs storage unless it a outside unit. Only allowed wk hrs time. Ask to us a dolly told me 60 dep for 5 min lol

Kimberly H.  |  Overall Experience 
Rating:
5.0

I would like to thank David the manager Amber and Corey they gave came out their way to provide the excellent service. The call centers do not provide the same at all. Thank you for perfect services.

Tywanda M.  |  First Impressions 
Rating:
1.0

My experience yesterday, with two of the U-Haul employees working behind the front counter, was horrific to say the least. I have shared my experience with Upper-Management.

MICHELLE W.  |  Overall Experience 
Rating:
5.0

Thank you uhaul and staff for the help I recieved from you guys You guys helped me through my displacement because of the tornado Me and my family thank you

Juan H.  |  Overall Experience 
Rating:
5.0

Center staff were amazing. Fast, friendly and with a smile like Uhaul is known for. Keep it up!

Kevin M.  |  First Impressions 
Rating:
1.0

The worst glad I have no dealings anymore

Shanna W.  |  Overall Experience 
Rating:
2.0

Wait times over the phone and in-store are too long and tedious. Gate systems not working, so I was unable to get in or out of the gate without the busy staff's assistance. I did not have a good visit

Talarisha B.  |  First Impressions 
Rating:
5.0

I never had any problems with this location. Everyone was always helpful.

David T.  |  Overall Experience 
Rating:
3.0

The censored lightening in the hallways were not set for a long enough amount of time. I would have to go out in the dark to get it to come on. Very dangerous. Other than that it is a good storage. TM

Terry M.  |  Overall Experience 
Rating:
2.0

The agent helping me didn’t know what she was doing. First have me a unit that wasn’t available. Then gave me a unit that she said was inside but was actually outside.

Lee W.  |  First Impressions 
Rating:
4.0

Staff always very friendly!

Alfredo T.  |  Overall Experience 
Rating:
1.0

The lady that was working the counter when we arrived was very rude and unprofessional. The very first thing she stated was we are going to close soon.

Charles R.  |  First Impressions 
Rating:
5.0

Great experience. I will definitely use again and recommend to all who are in need of similar services. This experience was a lot smoother and better than I ever thought it could be.

Matthew C.  |  Overall Experience 
Rating:
5.0

People, calls, delivery, all outstanding

Paola A.  |  Overall Experience 
Rating:
4.0

Upstairs storage unit doors were a bit small, but overall great facilities and clean unit.

chris t.  |  Overall Experience 
Rating:
5.0

I wasn't at your facility, you delivered my Ubox and the 2 ladies that delivered and picked it up were wonderful!

Lisa A.  |  Overall Experience 
Rating:
1.0

I have had the worst experience with uhaul. In regards to my stuff and shipping.

Sarah A.  |  Overall Experience 
Rating:
2.0

Wrongfully paid an extra month due to Uhaul's error. I called and someone was supposed to return my call, but didn't. The only reason I'm giving 2 stars is b/c of Nancy at the warehouse; very helpful.

tonya g.  |  Overall Experience 
Rating:
4.0

Easy access, I felt comfortable being at storage by myself.

Patty O.  |  Overall Experience 
Rating:
4.0

The only Issue I had was the upstairs storage really needs an elevator or a ramp. Trying to drag a 3 bedroom house upstairs is a heart attack looking to happen! Otherwise, Service was great!

CHRISTOPHER O.  |  First Impressions 
Rating:
5.0

The storage room has enough space for a one bedroom apartment. I have the 10 by 10.

Lashonda T.  |  First Impressions 
Rating:
1.0

(“Owner” on the name tag) was the most unhelpful and unfriendly person I have ever interacted with. Would not recommend this location to anyone. Take your business somewhere else.

GARRISON P.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Donald B.  |  First Impressions 
Rating:
5.0

na

WILLIAM N.  |  Overall Experience 
Rating:
5.0

very good service

Etienne C.  |  Overall Experience 
Rating:
5.0

Terrific team of people

Julie W.  |  First Impressions 
Rating:
5.0

You guys need more characters so I can tell you how good you are.

David B.  |  Overall Experience 
Rating:
4.0

Thanks for your service and would greatly come back if needed.

LUCILA O.  |  Overall Experience 
Rating:
5.0

I would like to come back anytime,

marilyn s.  |  Overall Experience 
Rating:
5.0

The staff at this location, Caleb and Nancy were very approachable and friendly. Caleb kept in touch with us to inform about arriving uboxes. He also helped us with last minute helpers!5 star service!

ramamoorthy s.  |  Overall Experience 
Rating:
5.0

Thanks guys! For everything.

Cecil M.  |  Overall Experience 
Rating:
3.0

Had challenges the 1st year with pmts

AKILI J.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and accommodating.

MARIANNE C.  |  Overall Experience 
Rating:
3.0

The storage closes too early

Sherina R.  |  Overall Experience 
Rating:
1.0

This year service was terrible. Justin Davis didn't reply to ANY emails & I still have questions. We were charged tax and for extra days - not our fault - your truck was broken. Very disappointed.

Cidney A.  |  Overall Experience 
Rating:
1.0

Will never be using uhaul again. Worst service ever

Caleb F.  |  Overall Experience 
Rating:
5.0

The gentleman helped me was very friendly, professional, and helpful

Fred Z.  |  Overall Experience 
Rating:
5.0

Carmen was very friendly and helpful. She arrived on time to deliver the containers. 100% recommended.

Jorge C.  |  Overall Experience 
Rating:
5.0

We rented 3 Uboxes and the location we wanted them set was tricky. The fork lift operator put them exactly where we wanted them with no complaints. It was a friendly can do experience.

Joe G.  |  Overall Experience 
Rating:
5.0

The delivery “ladies” were amazing in both the drop off and pick up locations. I highly recommend using this means of transport for moving.

Mark AND Graci W.  |  Overall Experience 
Rating:
4.0

The only issue was that I was not well informed when I would access to my u-boxes after the shipping so that I could schedule the day to unload them.

Milad V.  |  Overall Experience 
Rating:
2.0

I emptied my storage 2 weeks ago they never call to check n see if it was I who empty it or if I still was to use it. Other uhaul location do.

Juan P.  |  Overall Experience 
Rating:
4.0

Parking lot was often so crowded with rental trucks that it was difficult to get to storage area.

JOHN B.  |  Overall Experience 
Rating:
5.0

Justin helped me out when U-Haul as a company let me down. He is an asset to this company. Ben at the storage facility on Mockingbird as well. Both were very helpful with getting me situated.

Bill C.  |  Overall Experience 
Rating:
2.0

I was not offered what I was promised. I am 61 years old and I don't want to have to carry things up one flight of steps and then have to come back down and get more. I was promised to drive up. Rude!

Yvette P.  |  Reservation 
Rating:
5.0

Very satisfying experience. Everything was handled brilliantly!

shalini b.  |  Overall Experience 
Rating:
3.0

It was average experience considering our u boxes were not ready on time to unload despite visiting the facility one day in advance to make sure.

CHIRAG M.  |  Overall Experience 
Rating:
4.0

My Ubox arrived 3 days late, and I was told it was available to pick up...I drove an hour to pick it up, and they said it wouldn’t be available for 2 more days. That was frustrating.

jessie c.  |  Overall Experience 
Rating:
2.0

I rented 5 Uboxes and got charged for an additional month which was not my fault. I called and was told that my bank had already been contacted and would take 3 to 5 business days to reverse the charg

Joy C.  |  Overall Experience 
Rating:
5.0

been with u hual about over a year now very helpful

yvette g.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Friendly staff. Very helpful with my needs.

Diana M.  |  Overall Experience 
Rating:
3.0

Never went to the facility, movers did.

James C.  |  Overall Experience 
Rating:
5.0

Overall excellent experience. I was very impressed with the mobile app and the staff is also always helpful.

Elliott S.  |  Overall Experience 
Rating:
4.0

well done.

Bridget C.  |  Overall Experience 
Rating:
4.0

Flat bottom carts were hard to locate, but office staff gave me one to use when I asked.

Jennifer P.  |  Overall Experience 
Rating:
5.0

.

Donna W.  |  Reservation 
Rating:
4.0

Great customer service. Everyone was very helpful. Storage was clean.

Debra p.  |  Reservation 
Rating:
1.0

Most of this survey does not apply. I did not go to the facility. Unlike my pick-up location, NW Hwy were flaky. They stood me up twice for delivery, were disorganized, and even overcharged me.

Matthew S.  |  Overall Experience 
Rating:
1.0

Not recommend.

Srinivasreddy B.  |  Overall Experience 
Rating:
5.0

I was communicated with throughout the entire process which was very helpful! Would definitely use again!

katie n.  |  Overall Experience 
Rating:
5.0

Thank you so much, everything was quick and easy!

Kamryn S.  |  Overall Experience 
Rating:
5.0

Good. Fine.

Kameron W.  |  Overall Experience 
Rating:
5.0

Great experience.

BYRON N.  |  Overall Experience 
Rating:
1.0

Booked my u-box and the day it shipped they changed the guaranteed date by 6 days later. Allied and talked to 6 people. Got to no answer as to why. Went to pick it up. It wasn’t there. At diff place.

josh p.  |  Overall Experience 
Rating:
3.0

This Uhaul was fine. The hours could’ve been better but otherwise everything was good!!

Paula T.  |  Overall Experience 
Rating:
3.0

I needed to setup a payment plan to pay off the charges occurred while I was in jail. You denied me the payment plan and sold my property that was in the van. Nice way to treat a Vet.

Van Revovery Elwin B.  |  Overall Experience 
No reviews have been submitted for this location.

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