Customer Reviews for U-Haul Moving & Storage at Northwest Highway

7,399 reviews

9929 Harry Hines Blvd   Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)

(214) 351-6483

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(214) 351-6483

9929 Harry Hines Blvd
Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It was to far just to pick up the trailer and I had to take it back to that same location or they was going to charge me more a thats sucks

Jordan N. 
Rating:
1.0

The line took an hour to get through and the man outside was rude beyond belief. We paid for two dollys and only received one. Then, we returned slightly late and we were charged double. Bad experience. Again.

Kelly P. 
Rating:
1.0

The location was understaffed with long check-in time. I didn't get the U-Haul I originally booked instead I got a bigger one which is less convenient

Shraddha S. 
Rating:
5.0

The U haul agent at the customer service was very nice and very professional . Very friendly;even the maintenance agent was very cool!

David E. 
Rating:
3.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

otis W. 
Rating:
4.0

Customer did not leave a comment.

Edward S. 
Rating:
1.0

The guy who hook the trailer was very rude

jose R. 
Rating:
1.0

Storage was very bad, Most of the time gate will be locked or not working. We will have walk to counter ask them to open. People of counter was very lazy and slow process. It is very big location only person working on the counter. It took 30 mins to complete per person. Storage is very creepy. Maid who is working there she is very very good and patient(50+ women). Very helpful when gate code is not working. She is only one positive for this location.

gottipati k.  |  Overall Experience 
Rating:
5.0

Doing a great job!!

WALTER B. 
Rating:
5.0

Overall good assistance. Accept they confused where I would return equipment and one of the places on Ferguson we were there at 7 and no one showed up to work until 9. Either way the guy who setup the storage and all of the reps were doing their job and good customer support. Thanks

Carina S.  |  First Impressions 
Rating:
3.0

I picked up my pods. Everyone was very friendly helpful except the african american gentleman at the front desk. Not friendly and seemed to really HATE his job. There was confusion on delivery. I was promised a $50 credit I never received by the Manager... The drop off person (Jessica?) was also very friendly. Overall, aside from the credit I never recvd and the gentleman at the front desk, experience was great.

Johnny H. 
Rating:
5.0

Customer did not leave a comment.

Patrícia G. 
Rating:
4.0

Customer did not leave a comment.

DeNeatria R. 
Rating:
3.0

Everything was great, except that the keypad to access my unit does not work and thus I cannot access it by myself. That's really bad and made the whole experience a lot worse. Otherwise, it would have been great. I really exoect this to be fixed soon. On another note, I expected the unit to have indoor light. I would have thought that was a basic courtesy.

Gregorio G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
4.0

Customer did not leave a comment.

DANYALYNN R. 
Rating:
4.0

Customer did not leave a comment.

HENRY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra H.  |  Online Move In 
Rating:
2.0

I stood in line for over an hour, once I got to the counter it only lasted about 4 minutes for me to complete the transaction. I had made my reservation in advanced, thank goodness. When I arrived there was a line of people of about 15-20, it moved slow and with only one counter person and then I think that person walked off the job. Then another counter person came in and they did not start assisting for about twenty or so minutes. The owner was there checking people out, I heard him snap at a few people. Customer service was horrible. When I went back to drop off the truck, once again, about 20 or so people in line and the same scenario.

Terry W. 
Rating:
3.0

Not recommended at this time you need more people I have to wait for like 40 minutes with only 3 people in line

FRANCISCO G. 
Rating:
5.0

Customer did not leave a comment.

Maqsood A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas G. 
Rating:
1.0

The front desk guy was pretty rude and not welcoming.

VivekReddy D. 
Rating:
1.0

I spent some much money on a truck that was overheating. Had to figure out paying to get my load off on top of that truck was empty when they gave it to me. I filled it up full and Ross manager at uhaul said my fuel money cannot be reimbursed when clearly wasn't my fault if truck was properly working I would have used all my fuel. Uhaul best reach out to that manager or the company will be getting a law suite from me

Melvin A. 
Rating:
3.0

Took longer than expected.

Lanny I. 
Rating:
5.0

Thanks for being there for use when we needed you.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Katharine S. 
Rating:
5.0

They seemed a bit short handed, but the associates worked hard to get everyone taken care of.

Mickey S. 
Rating:
2.0

We had to return the 20ft truck we originally rented and get a 26ft truck instead. The mechanic on site apparently warned the Manager NOT to send us in the 26 foot truck they had given us because it was having mechanical issues. Sure enough, we got it loaded and then it started driving poorly. We had to go back to the Rental location and get a different 26ft truck, and unload the orignal truck onto the new 26ft truck. The manager even made a remark that "we should have just called the 800 number to have it fixed". I feel like we should not have been sent in a truck that was so iffy to begin with.

Kahle L. 
Rating:
2.0

I was the first person at the location when they opened and waited two hours to get help.

Ryan H. 
Rating:
3.0

Customer did not leave a comment.

Murphy B. 
Rating:
1.0

First, the truck initially displayed on my app was leaving the lot with another customer when I found it on the parking lot. It was apparently assigned to both of us (one on paper and me on app). Also, I was reassigned to this location to pick up my truck and I was promised some additional mileage allowance, which I am not sure (since I couldn't see) if it was actually granted and how many. Lastly, I not only had to pick up the key from the guy inside but also the rugs were missing in the truck. Overall, it took me multiple trips inside the office and also waiting times before I was able to drive away.

morgan T. 
Rating:
4.0

They looked to be short staffed. Wait was 30 minutes. Once I was waited on, service was great. Would go again.

EMILY D. 
Rating:
3.0

Truck had low tire pressure and needed a new air filter upon pickup. Truck was blocked in and took extra time to get out. Location was understaffed and check in took way to long especially since I had done the online check in.

Angus W. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Should be allowed to get only one set of furniture pads that are cleaned. Had too many that were too dirty.

Samuel K. 
Rating:
5.0

Wonderful folks. This is a great place to pick up or return your uhaul !!!

WILLIAM H. 
Rating:
5.0

We rent numerous vehicles/trailers from UHAUL and this was the worst vehicle I've ever rented. The vehicle would violently shake on the highway. Someone put aggressive tread tires on it and it drove poorly.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

Rich P. 
Rating:
3.0

Unable to check out trailers online. Reason stated associate needs to connect trailer and send pics for insurance. Online check out avoiding line associates can still connect trailer and take pics. Waited in line for over an hour 2 weeks in a row. Turned in trailer overnight and was charge for 4 days of rental, had trailer for less than 24hrs. Associate was detailed to extremes, wouldn't rent to people without verifying alternate contact also wouldn't except valid id's.

Mark W. 
Rating:
4.0

Was very helpful.

Yolanda G. 
Rating:
3.0

Check your equipment before you rent it out! The trailer we've got leaked!

Guillaume G. 
Rating:
1.0

My reservation was moved 3 differed times to 3 different locations, 2 of those being within 24 hours of my move and one of those being within 2 hour of my scheduled pickup time. They also changed my pickup time and didn't carry over certain items I had reserved for the truck

Noah W. 
Rating:
5.0

My customer ser CJ ice agent in Dallas was awesome. He trouble shooter my blinker problem and I was on my way

Robert J. 
Rating:
1.0

Do not rent trucks are filthy . No AC . The first truck they gave me the key ignition was missing

Andrianna M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

The young woman who helped me was exceptionally professional and helpful, great service all-around!

Bridget B. 
Rating:
2.0

Customer did not leave a comment.

Dajair M. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
3.0

Location was extremely busy. Seemed like they needed more staff on Memorial Day.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Alexis B. 
Rating:
5.0

Customer did not leave a comment.

Douglas I. 
Rating:
3.0

Customer did not leave a comment.

Tim D. 
Rating:
2.0

The personnel was not very cordial. I found him very abrupt. Would not want to utilize this location in the future.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

annetta W. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
1.0

Waited over an hour to be helped. Only one person was in line before me. One person working the entire store!

Daniel G. 
Rating:
1.0

Drove in customer entrance and was told to move my vehicle, had to go back out on 4 lane road, do a u turn, then other entrance has 4 large U haul trucks blocking entrance. My rental was for a Transit van, but they gave a Chevy van, said the Transit vans were down. Bad experience there. On return, was chastised again for returning van to customer return entrance, employee was so busy, we ended up getting keys back from him and taking photos for mobile return.

Ed M. 
Rating:
5.0

Customer did not leave a comment.

Tanisha W. 
Rating:
1.0

Uhaul trucks were backed up into the street

Joey A. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

waiting line was way too long, took over 45 minutes to be waited on. only 1 clerk to help 7 in line...............might try another rental company, yawl are just too busy.

HENRY M. 
Rating:
3.0

Customer did not leave a comment.

Joseph T. 
Rating:
3.0

Slow service.

Edwardo H. 
Rating:
1.0

Ridiculous. The pickup app did not work. 45 minute wait at the counter. Crappy old truck that had multiple problems. Going to Penske or Budget from now on. Pathetic

Edward S. 
Rating:
3.0

Staff employee was very rude and sounded like I was a nuisance to him. I had a 12 hour drive plus unloading at the new place...I didn't bring the truck to his specific area of the lot and he talked to me like I was stupid because of that. How do you know where to park if you have never been there before? A friendly person would have been nice.

Leilani A. 
Rating:
4.0

Customer did not leave a comment.

Avery H. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
1.0

Trucks were partially blocking the entrance and it was difficult for me to return the truck

Paris P. 
Rating:
1.0

Uhaul said they couldn't find my info online.

Christopher M. 
Rating:
1.0

HORRIBLE

Ross S. 
Rating:
3.0

Customer did not leave a comment.

Ricardo M. 
Rating:
3.0

Front desk in Saturday's can use additional help!

Chris G. 
Rating:
4.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

The price in hobbs nm is more money the dallas

christian A. 
Rating:
1.0

Customer service at this location was poor. The clerk who did the pickup paperwork needs to be trained on how to represent a company when helping a client that might not be familiar with the pickup process and maybe a first-time renting a truck. Just showing some kindness to the customers will improve the overall experience.

Roberto J. 
Rating:
5.0

This was the most seamless and affordable process, and I have already recommended you to several friends.

Janet S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

This was the worst movement of goods that I have ever had. The box was not at the location we were sent to. We were sent to another location. When the mover we hired to pick up the goods and deliver them to us (hired through UHAUL) he was told they were not there. I must have spoken to at least 10 people to locate the goods and the mover went out of his way to deliver the next day. He then returned the box on March 26th. I then received a bill of $103.15 for April rental. I did not have a rental. After speaking to about 3 people, I was told they made a mistake and put the returned box in storage. They stopped the billing and said I would receive a refund of the April amount of $103.15. I still have NOT received the refund. Could you please get that returned to me?

Janet L. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Will E. 
Rating:
5.0

This was, hands-down, the best experience I've had with U-Haul. Number one location!

Carla P. 
Rating:
1.0

Truck was in poor condition, with a large hole in the driver's seat. Person in charge of the facility arrived more than one hour after our appointment time. I called multiple times, and nobody was able to tell me what was going on or how long it would be until I could access my U-box, and I was just left there to wait. The entire experience was extremely frustrating.

Louis L. 
Rating:
1.0

Horrible experience. I ended up having to drive to Dallas twice in one day (2hours one way) to get the uboxes myself even though I paid for the them to be delivered due to them not having the right trailer for the mover help to bring them. The storage building that was reserved for us by Uhaul didn't have a unit available and we had to find one last minute ourself and hour away. I would like a refund for the last delivery from Dallas to Mineola!

Ryan R. 
Rating:
1.0

Truck was extremely damaged

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Everett F. 
Rating:
5.0

Everything went exceptional well.

Jean P. 
Rating:
5.0

Excellent service by Robby Brown. Very helpful and attentive and efficient.

Valentino F. 
Rating:
4.0

Have 2 clerks for faster service

Linda L. 
Rating:
4.0

There was a long wait to pickup my truck because only one person was working the counter but otherwise a good experience.

Hunter W. 
Rating:
5.0

Good people deal with

JIMMY C. 
Rating:
5.0

Customer did not leave a comment.

Darwin S. 
Rating:
4.0

Great experience using uhual ubox!

Justin C. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
2.0

The same issue from 2019, got a call late the day before my pick up telling me I would have to change locations. Sent an updated text confirmation but with the old address. Didn't get the new address until the Self checking system noticed I was at the wrong location. The truck itself was fine.

Matthew F. 
Rating:
3.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
1.0

We were charged for gas when we put gas in and up to the correct amount when we returned it. The price went from $84 to $130. I'm thinking this will be our last time with uhaul. It's not the first time they have done something like this.

Andre T. 
Rating:
5.0

Called me the day before pickup and told me the location of the reservation was changed.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Arletta G. 
Rating:
1.0

The guy at the location was extremely rude. I had a 15' truck with a tow trailer for my car. The agent at this location wanted me to return the truck to another location because he didn't want to go through the hassle of unhitching the trailer. My contract clearly stated this location as the drop of point but he was adamant about me returning it to an Ivring location. After refusing and asking for the manager, I was allowed to leave the truck ar this location. The guy then became extremely rude and refused to answer any of my questions.

Hezron B. 
Rating:
1.0

To not get charged twice when I turned in uhaul on time, 45 minutes after I dropped off. Will discuss with manager about this today..

Joshua A. 
Rating:
3.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

El person fue amable y efesiente.. solo les doi las gracias por su servisio..

esteban p.  |  First Impressions 
Rating:
5.0

Raven was extremely helpful.

Charles C.  |  First Impressions 
Rating:
1.0

Issues with uhaul services 1. The exact storage space that I reserved was not available. 2. I was told by more than one rep that my reserved space would have elevator access as it was to be on the second floor. This facility does not have elevator access. 3. The only space available for the space I needed was of course more since it was on the first floor.

Linda V.  |  First Impressions 
Rating:
5.0

Good

Katherine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kariana m.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Kapriskie M.  |  First Impressions 
Rating:
5.0

I grabbed my stuff Friday evening and will no longer need the storage unit.

Amanda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette M.  |  Online Move In 
Rating:
5.0

Courtney was a wonderful help. And so was George Jones

DANIEL S.  |  First Impressions 
Rating:
1.0

너네는 사기꾼들이야 친절하지도 않고 없어져야 되는 회사야

kyung a.  |  Overall Experience 
Rating:
2.0

The manager colter n is a racist I’ll never use uhaul again

LOUIS G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leonka S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn R.  |  First Impressions 
Rating:
1.0

Rats ate through our boxes and nested in our mattresses, tv boxes, and furniture was ruined because of this. I have been trying to reach you warranty department by phone by having no luck as the phone eventually hangs up. I am attempting to submit only now. Hopefully I hear backfr you all soon.

Donald G.  |  Overall Experience 
Rating:
4.0

The facility is clean and well maintained. On-site staff is outstanding. I’m confused as to why a storage unit described as street level is actually on the second floor of the building.

Kimberly S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TANGELA SHAREE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis T.  |  Overall Experience 
Rating:
5.0

N/A

Jerry M.  |  First Impressions 
Rating:
5.0

Very nice people I know their stuff

Jeffery R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

The lady that helped me was very nice

Kelly P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brandon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaukat B.  |  Overall Experience 
Rating:
1.0

Nothing about my experience was good! The manager used my race against me. I’ve never been more humiliated and degraded. If I was not so desperate for a unit I work off walked out. The way he talked to me and the things he made me do was so racist. To say he humiliated me would not be accurate. The manager did mentally attack my character and fellas if I’m slightly above dirt beneath his feet.

LOUIS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hadassah M.  |  First Impressions 
Rating:
1.0

Staff I dealt with were inept and condescending.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tariq H.  |  First Impressions 
Rating:
4.0

Need more staff, only one person running the sales counter and he keeps complaining that he is supposed to clock out.

Ruben S.  |  First Impressions 
Rating:
3.0

Short handed in the beginning, long wait times, phone never answered. Was told about quality of customer care, was told to get out and ask people to apply for jobs. That didn't set well. Non apologetic for any additional wait times that I had during my time. I partially blame Covid, but management could have been more forthcoming with some level of empathy and concern.

Jeremy J.  |  Overall Experience 
Rating:
3.0

Building key card needs fixing key card on building 3000

adan c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAITH U.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WENDEL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSHONDA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashlee D.  |  Overall Experience 
Rating:
5.0

I truly enjoyed meeting Kourty, George, Ross and Raven. They were so kind and helpful and maintained great conversation.

CHARMANE T.  |  First Impressions 
Rating:
5.0

Thank you look forward to working with you in the very near future.

PETER M.  |  Overall Experience 
Rating:
5.0

They were great. I rented here for about a year. It was secure and the staff was always helpful and friendly.

Tiffany J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chelsea B.  |  Online Move In 
Rating:
4.0

Just a recommendation because my experience was great overall. There could be lighting in the actual storage unit. Motion detected preferably so people don’t forget to turn it off and waste electricity. Also it was super hot in the unit I was in. Maybe some type of air flow. I had an upstairs unit and it was difficult going up and down with no air circulating.

Cristina A.  |  First Impressions 
Rating:
1.0

Never again

piero r.  |  Overall Experience 
Rating:
1.0

I hate to say it but this is the worse uhaul I ever had to encounter the workers is very unprofessional and they didn’t even try to contact me in no way I had to call a few times so I went by and still was not any information that I wanted to hear so again I didn’t talk to the Manager at All

Martha P.  |  Overall Experience 
Rating:
5.0

Busy but helpful

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyanna L.  |  First Impressions 
Rating:
4.0

Updating the Uhaul to have a USB port would make this excellent. I would look at other options if I have to drive 1000 miles again to see if there are USB ports. Other than that I had no issues. It uses a ton of gas.

Clarence E.  |  First Impressions 
Rating:
4.0

Gate to storages need to be accessed longer in the evening at least until 10:00 pm each night for moving in or out.

Sherrie L.  |  First Impressions 
Rating:
5.0

Great service from check in clerk. No problem so far. Again, I am just moving in.

Tito M.  |  First Impressions 
Rating:
5.0

Been using y'all for a very long time... Thanks for keeping my stuff safe!

CHRISTOPHER O.  |  Overall Experience 
Rating:
5.0

Good service Excellent

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diego N.  |  Overall Experience 
Rating:
4.0

I spoke to your call in customer service recently and they were very helpful.

Albert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeannette u.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kailan A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELENA O.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JESSICA B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Raul G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

bertha g.  |  Overall Experience 
Rating:
2.0

No lighting & 24 hour access taken away in the middle of my contract. Not to mention I received a bill that I still have to dispute for days that my belongings had already been removed from the unit!...

ricki m.  |  Overall Experience 
Rating:
1.0

The lady at the front desk was not helpful she wasted my time and also she made me waste $27.40 that was very bad .l will appreciate if management will address it thanks

James H.  |  First Impressions 
Rating:
5.0

The staff was welcoming and friendly. They really took their time and explained all they had to offer. I would definitely recommend.

Tiffany J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARME G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry M.  |  Overall Experience 
Rating:
3.0

There was always a long line to speak to an associate

kelsey r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sabrina s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN K.  |  Overall Experience 
Rating:
2.0

I received a damaged unit which was not expected. The prices are too high for the look of the storage unit

Tyriana B.  |  First Impressions 
Rating:
5.0

Wow, great job by the team, thanks.

Mark W.  |  First Impressions 
Rating:
2.0

I think they need to hire more staff. When I arrived I went in asked the older white male for assistance with the auto transport to take my car off (that’s what I was told to do from Chantilly location), he advised to get in my car and someone will be over to guide me down. Here is where I had the issue I advised him that I couldn’t get in because the things were blocking the doors, he said they come off just pop them off or something to that sort. I said i don’t know how and I was not there when U-Haul put it together. He then rolled his eyes and shook his head as if I worked for U-Haul and I knew what he was talking about. At that point Jesse just came and told me I can help you ma’am (thank goodness). He then guides me off I advised him I’m waiting on movers where can I move truck he told me at the storage unit. Well they have not giving me one yet so no access. He then told me to pull over to the right. I waited in the truck until he can move the auto transport for maybe 5 to 10 minutes because I could not back up with it there. I got out and asked when he was moving it he told me it would be a while and just leave my truck there. I go inside speak with Barbara (very nice) she calls the young lady to show me the units. The one I selected had a big helium tank in there. She advised by the time I get back it would be moved. Well i came back the tank was right outside my unit actually in the way. However my movers moved everything in. We closed the door had a little struggle but we got it closed. Went to open it back up and it would only lift half way. Just realizing after unloading that the unit door was broken. I went and spoke with Barbara Advised her it was broken and when shut the top right side is kinda open. She then said she would get one of the men to look at it. I had to go because It was almost 3 o’clock at that moment I had been there since 12p with all the waiting and going back and forth. She then advises me to come in tomorrow and my stuff would be fine because they have cameras everywhere. This was a very stressful experience. We had just driven 20 plus hours came in expecting everything to go seamlessly and it did not.

Yolanda J.  |  First Impressions 
Rating:
3.0

I went in to pay my storage a couple days late due to forgetting I even had it and they charged me a late fee. I feel like the late fees should be voided if the storage is paid.

leslie f.  |  Overall Experience 
Rating:
4.0

Several years of safe storage and service!

John r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois C.  |  First Impressions 
Rating:
5.0

The staff was always helpful even when my card wouldn't work most of the time. Only reason I left was moving out of the city.

Quinton F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Itza J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R.  |  Overall Experience 
Rating:
1.0

Despite several phone calls to the actual facility to double check , all my calls were siphoned off to main Your customer service dept phone line - they know nothing about the individual facilites , booked the wrong size storage unit and AND told me That as long as I arrived before closing ( moving from four hours away ) that my movers could unload my 26 ft truck That night. What a mess!! When I arrived well before closing , was to we were Not able to unload , didnt have a correct size unit booked there, finally got a couple of units secured for unloading in the morning , after the booking mixup - but when we arrived ! They had no air conditioning!! In texas!! Though that had always been my request - Air conditioned unit - One unit had holes in the wall - Apparently all they had available to fix the problems I will never, ever ever use your facilities again - It was a complete nightmare experience and my stuff is now storage in the heat and cold - Your customer service people do not! Know what they are doing and this centralized phone system is truly a nightmare !

Sona H.  |  First Impressions 
Rating:
1.0

My entire experience with uhaul has been the most frustrating experience with any company I’ve ever had. They make promises they don’t keep. They tell you that someone will call you back they don’t.

Christopher H.  |  Overall Experience 
Rating:
2.0

Upon mi arrival only 1 person was assisting customers so the wait was horrible and on top of that I was over charged

Demetris N.  |  First Impressions 
Rating:
1.0

I got the storage n was couldn't access my storage. I was not told that u can't access 24 hrs storage unless it a outside unit. Only allowed wk hrs time. Ask to us a dolly told me 60 dep for 5 min lol

Kimberly H.  |  Overall Experience 
Rating:
5.0

I would like to thank David the manager Amber and Corey they gave came out their way to provide the excellent service. The call centers do not provide the same at all. Thank you for perfect services.

Tywanda M.  |  First Impressions 
Rating:
1.0

My experience yesterday, with two of the U-Haul employees working behind the front counter, was horrific to say the least. I have shared my experience with Upper-Management.

MICHELLE W.  |  Overall Experience 
Rating: