Customer Reviews for U-Haul Moving & Storage at Northwest Highway

6,951 reviews

9929 Harry Hines Blvd   Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)

(214) 351-6483

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(214) 351-6483

9929 Harry Hines Blvd
Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Brandon C.  |  Overall Experience 
Rating:
2.0

The drop off system here was a disaster

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Courtney was great at the front desk and smiled. John the guy hooking up the trailer, not so much. Tried to say hello to him and he couldn't even look up and reply.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

William N. 
Rating:
4.0

Customer did not leave a comment.

PUI C. 
Rating:
5.0

The front desk seemed a little overwhelmed during my visit; however, the gentleman seemed to be handling the stress well by multitasking between customers.

DANNY W. 
Rating:
3.0

Customer did not leave a comment.

Riley W. 
Rating:
5.0

Everything was excellent for the service I received!

Yolnda M. 
Rating:
1.0

There was a great deal of confusion with my uhual reservation, mostly caused by the Marsh and Beltway location - of I could subtract stars from them I would, but this review is for another location. This Harry Hines location exacerbated my negative experience. I worked with two employees who wasted my time both when I first came by to pick up my truck rental. and then again over the phone before I arrived to get it the second time. Fortunately when I arrived the second time I met the manager and he got me going quickly and without any confusion. Whatever training or expertise he has, both the employees at both Harry Hines locations and the Beltway × Marsh locations could learn from him.

Bradley S. 
Rating:
5.0

I am sorry I did not get any of the names but the gentlemen working Sunday morning, 10/17/2021 was one of the best service experience I have had during my move, 1st class all of the way!!!

MELVIN H. 
Rating:
3.0

One of the chain hold downs were bad.

GEORGE C. 
Rating:
4.0

Customer did not leave a comment.

ALFORD G. 
Rating:
5.0

Customer did not leave a comment.

Shaukat B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GREGORY P. 
Rating:
1.0

The whole experience sucked Way over priced. Not up front about all charges Customer service sucks On hold for ever Nobody cares in Customer service they just want your money Pods suck to small. Now that I've used them I've heard from alot of people that had tge same experience I could of got a real moving company for what you over priced servicevending up costing

mark A. 
Rating:
5.0

very helpful staff

Sherrill A. 
Rating:
1.0

RUDE! Just plain RUDE!

Jong L. 
Rating:
4.0

Have some sort of a waiting area

ken E. 
Rating:
5.0

Customer did not leave a comment.

Jess M. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

I wish I had known that at least some of your supplies are less expensive than the big box home improvement stores - I would have bought those supplies from you.

MICHAEL M. 
Rating:
4.0

Check-in was friendly and fast. Returning was different, no one was available to help upon arrival, I used the app to self check-in and left equipment there. The service person was overwhelmed with arriving customers, Not his fault!

Roberto A. 
Rating:
5.0

Courtney was a delight. She was very helpful, friendly, knowledgeable and efficient.

SAMUEL J. 
Rating:
5.0

Customer did not leave a comment.

BRANDON P. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

DUANE B. 
Rating:
5.0

Customer did not leave a comment.

shawnja P. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA L. 
Rating:
5.0

Customer did not leave a comment.

TIARA W. 
Rating:
4.0

Customer did not leave a comment.

HARRISBENJAMIN H. 
Rating:
4.0

Customer did not leave a comment.

Curtiss C. 
Rating:
4.0

The van's seat were covered in cat/dog hair. Used kleenex on floorboard. Cargo area had trash on floor and loose dolly was left in it.

VICTOR G. 
Rating:
5.0

Great people

ADALBERTO S. 
Rating:
5.0

Customer did not leave a comment.

MACKENZIE L. 
Rating:
1.0

Staff lack any professionalism. Attitude to the max and act like they are doing the customers a favor.

AARON N. 
Rating:
1.0

Nothing about my experience was good! The manager used my race against me. I’ve never been more humiliated and degraded. If I was not so desperate for a unit I work off walked out. The way he talked to me and the things he made me do was so racist. To say he humiliated me would not be accurate. The manager did mentally attack my character and fellas if I’m slightly above dirt beneath his feet.

LOUIS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO C. 
Rating:
5.0

Excellent

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
1.0

Ever seen the previous management staff it left has gone down hill. Long wait times, slow moving employees. Terrible service

SERGIO R. 
Rating:
1.0

I have been getting charged for 2 U-Boxes even after I've called to cancel/end my U-Box service.

James H. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Moved to Texas Nancy was great bringing my uhual box polite friendly and a tip was rewarded.

Betty G. 
Rating:
2.0

Firstly the locks were broken, had pictures if you don't believe, haven't made any claims though. Next i paid full pick up and drop charges while making a reservation on both ends. but i was charged for Dallas drop off again when i consulted they pushed on each other to reach Tempe and Dallas pissed off with these negotiation. Pickup in tempe took 4 days, which impacted promise date Delivery in Dallas was nightmare they didn't delivered as planned because of charges at Dallas end. Again there was 50% reduction on delivery charges after my reservation but i was not waived anything despite price cuts through out US by uhaul. Hope you have sometime to read my comments. Thank you!

Vivekananda V. 
Rating:
4.0

no one was available at the location, i had to go get the people out of the office to receive the equipment, lazy people, the guy on the shop, old man was rude and didn't have one gram of kindness on his sole nor customer skills either terrible service

carlos G. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN F. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Hadassah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL P. 
Rating:
5.0

Customer did not leave a comment.

LISA E. 
Rating:
1.0

Staff I dealt with were inept and condescending.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tariq H.  |  First Impressions 
Rating:
2.0

Customer service was poor.

ELIZABETH P. 
Rating:
4.0

Customer did not leave a comment.

Beth C. 
Rating:
4.0

Need more staff, only one person running the sales counter and he keeps complaining that he is supposed to clock out.

Ruben S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rex T. 
Rating:
4.0

The truck was very hard to start. Thought it was going to have to be towed from AT&T Stadium. Radio volume control did not work.

Victor G. 
Rating:
4.0

Customer did not leave a comment.

Christopher Y. 
Rating:
1.0

I was charged for an extra month even though I had returned the 2 containers before the previous month was up. I had to complain to my credit card company since I did not get a refund. Worst U-Haul ever

lakshmi S. 
Rating:
3.0

Staff was slow to help upon arrival even with an online reservation which was supposed to speed up the process. Same problem upon return with different staff. Simply lazy with zero customer service! Guy behind the counter was more concerned about his brownie cakes than taking care of the customer.

Steve T. 
Rating:
1.0

I reserved a trailer for 1 pm. I paid two guys $60/hr. to watch your one employee struggle with a line that took until almost 3 pm for that trailer to leave with them. This gave them not 6 but 4 hours to do the things they needed to do with the trailer, and putting their travel smack in the middle of rush hour, insuring that they couldn't get their tasks done and couldn't returned it before close of business. I was told that cost me an additional $20. Nope, never, not ever again. Don't mind being vocal either. An expensive mistake to have made, it won't happen again.

LORENA H. 
Rating:
4.0

Customer did not leave a comment.

Hugo O. 
Rating:
3.0

Ac didn't work and inside of cab smelled like a homeless person

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

FRANCINE P. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN K. 
Rating:
3.0

Was a 24 minute wait on the phone to try and speak to someone on the phone at the store.

Lance W. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Everything was ready to go, truck was running strong and the move went smoothly. My Uhaul experience was truly a Blessing. Thanks!

Henry R. 
Rating:
3.0

Short handed in the beginning, long wait times, phone never answered. Was told about quality of customer care, was told to get out and ask people to apply for jobs. That didn't set well. Non apologetic for any additional wait times that I had during my time. I partially blame Covid, but management could have been more forthcoming with some level of empathy and concern.

Jeremy J.  |  Overall Experience 
Rating:
1.0

I was charged double the amount. Not at all happy with the service. They are fraud.

NITIN T. 
Rating:
3.0

Building key card needs fixing key card on building 3000

adan c.  |  First Impressions 
Rating:
1.0

Won't ever come back I will drive further away if I ever use uhaul again

STEVEN M. 
Rating:
5.0

Efficient!

Walter P. 
Rating:
5.0

Customer did not leave a comment.

FAITH U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Muy biem

EUMAR L. 
Rating:
5.0

Customer did not leave a comment.

dorothy O. 
Rating:
4.0

Make sure the vehicles are clean & not charge the next person a cleaning fee based on the previous person not doing it!

JASON A. 
Rating:
2.0

Listen to the customer; offer help when returning rental vehicles; improve return app

PAUL H. 
Rating:
4.0

Customer did not leave a comment.

Bob R. 
Rating:
4.0

Customer did not leave a comment.

WENDEL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSHONDA E.  |  First Impressions 
Rating:
1.0

I used the online reservation system to rent a pick-up truck. This was for picking up 12 sheets of plywood and 8 rolls of insulation - a small load. When I got to the U-Haul store, I was told there were no truck available! Customer service person said that the online reservation system allows you to reserve an item but there is no guarantee the item will be available. No were is that written! This is quite frustrating and I can assure you I WILL NEVER US UHAUL AGAIN!!

Mark L. 
Rating:
5.0

Customer did not leave a comment.

HANCE J. 
Rating:
4.0

The truck a/c would stop working sometimes, it was hot.

Sam B. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
2.0

When I pulled up in the vehicle return line, no one was available. I got out and walked toward the shop and found an employee. His first words to me was that he was taking a break from the heat. Zero customer service attitude.

GLENN H. 
Rating:
2.0

Dirty masks where left in the cab, two people working the desk and it still took 40 minutes for them to check in 3 people

KENNETH G. 
Rating:
2.0

We couldn't tell where to drop off. There was a line of trucks waiting to be checked in. They told us we had to wait. We showed them our receipt and explained we were dropping off and they said we were fine to leave and they would send an email confirmation. It was not an easy process and the people seemed annoyed.

Jackson S. 
Rating:
5.0

It was so easy to return it after hours using my phone to take a few photos and dropping the keys in the slot. Very customer friendly.

HAROLD R. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

REYMUNDO B. 
Rating:
4.0

Customer did not leave a comment.

Craig W. 
Rating:
4.0

only complaint was extremely long wait on hold to talk to personnle

Sybil E. 
Rating:
3.0

It was a HASSLE to get my Ubox picked up. I called 3 times to make sure the pick up address was correct. It took me on average 30 minutes to get through the line to talk to someone. When I did, it seemed like I was forwarded to a customer service line because they had limited information and all they could tell me was what I already saw online. According to the online portal, the pick up address of the Ubox was a Harry Hines location, however, when the moving help went to that location they were told that the UBox was not there and they were given another address. I had to pay extra $$ for the extra mileage. Not sure WHY that address had appeared on the portal and why no one was able to confirm OUTSIDE of what was in the portal but it was definitely inconvenient. The wait times, the run around, nice people but they didn't provide the right info.

Leslie D. 
Rating:
5.0

i had great service at the pick up location but Zero service at the Drop off location

MICHAEL W. 
Rating:
1.0

Hire new people with a better attitude.

Reginald C. 
Rating:
5.0

Very friendly All good

kevin L. 
Rating:
5.0

Customer did not leave a comment.

Ashlee D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

I truly enjoyed meeting Kourty, George, Ross and Raven. They were so kind and helpful and maintained great conversation.

CHARMANE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madeline J. 
Rating:
1.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
2.0

Customer did not leave a comment.

Fritz B. 
Rating:
5.0

Customer did not leave a comment.

J M. 
Rating:
1.0

Customer did not leave a comment.

Mesang R. 
Rating:
5.0

Thank you look forward to working with you in the very near future.

PETER M.  |  Overall Experience 
Rating:
5.0

They were great. I rented here for about a year. It was secure and the staff was always helpful and friendly.

Tiffany J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chelsea B.  |  Online Move In 
Rating:
4.0

Just a recommendation because my experience was great overall. There could be lighting in the actual storage unit. Motion detected preferably so people don’t forget to turn it off and waste electricity. Also it was super hot in the unit I was in. Maybe some type of air flow. I had an upstairs unit and it was difficult going up and down with no air circulating.

Cristina A.  |  First Impressions 
Rating:
1.0

Never again

piero r.  |  Overall Experience 
Rating:
1.0

I hate to say it but this is the worse uhaul I ever had to encounter the workers is very unprofessional and they didn’t even try to contact me in no way I had to call a few times so I went by and still was not any information that I wanted to hear so again I didn’t talk to the Manager at All

Martha P.  |  Overall Experience 
Rating:
5.0

Busy but helpful

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyanna L.  |  First Impressions 
Rating:
4.0

Updating the Uhaul to have a USB port would make this excellent. I would look at other options if I have to drive 1000 miles again to see if there are USB ports. Other than that I had no issues. It uses a ton of gas.

Clarence E.  |  First Impressions 
Rating:
4.0

Gate to storages need to be accessed longer in the evening at least until 10:00 pm each night for moving in or out.

Sherrie L.  |  First Impressions 
Rating:
5.0

Great service from check in clerk. No problem so far. Again, I am just moving in.

Tito M.  |  First Impressions 
Rating:
5.0

Been using y'all for a very long time... Thanks for keeping my stuff safe!

CHRISTOPHER O.  |  Overall Experience 
Rating:
5.0

Good service Excellent

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diego N.  |  Overall Experience 
Rating:
4.0

I spoke to your call in customer service recently and they were very helpful.

Albert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeannette u.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kailan A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELENA O.  |  Overall Experience 
Rating:
5.0

The staff was welcoming and friendly. They really took their time and explained all they had to offer. I would definitely recommend.

Tiffany J.  |  First Impressions 
Rating:
5.0

Wow, great job by the team, thanks.

Mark W.  |  First Impressions 
Rating:
5.0

I would like to thank David the manager Amber and Corey they gave came out their way to provide the excellent service. The call centers do not provide the same at all. Thank you for perfect services.

Tywanda M.  |  First Impressions 
Rating:
2.0

Wait times over the phone and in-store are too long and tedious. Gate systems not working, so I was unable to get in or out of the gate without the busy staff's assistance. I did not have a good visit

Talarisha B.  |  First Impressions 
Rating:
4.0

The only Issue I had was the upstairs storage really needs an elevator or a ramp. Trying to drag a 3 bedroom house upstairs is a heart attack looking to happen! Otherwise, Service was great!

CHRISTOPHER O.  |  First Impressions 
Rating:
4.0

Great customer service. Everyone was very helpful. Storage was clean.

Debra p.  |  Reservation 
No reviews have been submitted for this location.

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