Customer Reviews for U-Haul Moving & Storage at NRG Stadium

4,265 reviews

10621 S Main St   Houston, TX 77025
(South of 610)

(713) 668-7144

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 668-7144

10621 S Main St
Houston, TX 77025
(South of 610)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Amanda Brown great!

stephen M. 
Rating:
5.0

Customer did not leave a comment.

Roger R R. 
Rating:
5.0

Customer did not leave a comment.

Daryl H. 
Rating:
5.0

Customer did not leave a comment.

Patricio A. 
Rating:
5.0

Have a 4 wheel dolly.

TOMMY V. 
Rating:
5.0

N/A ALWAYS BE THIS

veronica A. 
Rating:
3.0

Have more helpful front desk personnel. He didn't want to help because it was 650 and he was about to leave and then my equipment wasn't in the truck so I had to go back the next day.

Ebony E. 
Rating:
3.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

The location an equipment was great,just had little situaton,with downloading info,not so computer savy

connie D. 
Rating:
5.0

Customer did not leave a comment.

Latoya S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Candice j.  |  First Impressions 
Rating:
2.0

The customer service at this location is poor.

Yolanda C. 
Rating:
5.0

A Really great auto trailer. I did a reserve via my phone about 90 minutes B4 I arrived. But it was nowhere to be found. Luckily, they had a unit I could rent. Most likely I missed a button on my request.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Everything was good. Staff very friendly.

Craig O. 
Rating:
5.0

All good

Genaro G. 
Rating:
5.0

Customer did not leave a comment.

billy K. 
Rating:
5.0

I rented collapsible tubs that advertised as being cleaned prior to rental, my tubs were FILTHY.

Jackie J. 
Rating:
1.0

they'll tell you . i have legal concerns mostly

daryl D. 
Rating:
5.0

Customer did not leave a comment.

KADARRELL M. 
Rating:
4.0

Customer did not leave a comment.

Gerald G. 
Rating:
5.0

Great service from all the employees I interacted with, very friendly and helpful. Thanks!

Kegan B. 
Rating:
5.0

Customer did not leave a comment.

DINGHUAN D. 
Rating:
5.0

The gentleman that helped me was very veg good and attentive

William M. 
Rating:
4.0

Customer did not leave a comment.

kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Eyal P. 
Rating:
4.0

I didn't have my appliance dolly. The sales person didn't get it for.me but another salesman got it and put it on the truck.

norene H. 
Rating:
5.0

Customer did not leave a comment.

sunday A. 
Rating:
5.0

Customer did not leave a comment.

Yearnater S. 
Rating:
5.0

Nothing

kristyn J. 
Rating:
5.0

Customer did not leave a comment.

Josephine C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn K. 
Rating:
4.0

Customer did not leave a comment.

Schumpert B. 
Rating:
5.0

Amanda deserves a raise.

Octaivia N. 
Rating:
5.0

No complaints customer service was excellent!!!

ERIK J. 
Rating:
5.0

Customer did not leave a comment.

Carla D. 
Rating:
1.0

better customer service especially from management & better people in the office. would not come back here anymore!

kinikia W. 
Rating:
5.0

Customer did not leave a comment.

Ahmad K. 
Rating:
5.0

Customer did not leave a comment.

paul W. 
Rating:
1.0

TERRIBLE

Christopher S. 
Rating:
4.0

Wait time for checkin much too long. It appears for a major location it is understaffed. When someone got to my checkin they were helpful and friendly, you just need more of them!

Paul K. 
Rating:
1.0

After this rental a started getting text messages and phone calls from scammers. The same scammer also sent message to the second number that I left while registering at that location.

Zbigniew S. 
Rating:
5.0

Customer did not leave a comment.

Jarrad A. 
Rating:
5.0

I cannot think of any improvements. I can say I truly appreciated the employees who helped me. Nowadays, people don't care about customer service. Well, this gentleman had EXCELLENT customer service. I have already told my daughter to pass the word to her friends nearby about the EXCELLENCE at this location on Main St Houston! Thank you!

REBECCA B. 
Rating:
5.0

Customer did not leave a comment.

Masasha D. 
Rating:
5.0

Amanda Brown was the best. Super knowledgeable and helpful.

Phillip B. 
Rating:
5.0

N/A

Isaac A. 
Rating:
4.0

When I was trying to load my car of the trailer, the security chain was so tight that it had to be cut off with a saw.

Cashauna S. 
Rating:
5.0

I went to the 10621 S MAIN ST STADIUM Houston location, Usher was the contact person I dealt with and he was very professional. Thank you.

kevin C. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Excellent customer service, helpful, skilled with the driving of the trailers and very personable!

Robin S. 
Rating:
5.0

Customer did not leave a comment.

DAWN S. 
Rating:
5.0

Everything was good

Lisa J. 
Rating:
3.0

The customer line was very long with too few employees helping everyone out at the location. The e-check in process was slow and there was no response from the virtual attendant. The vehicle itself was serviceable however it smelled and it had a tire sensor light that probably didn't affect the functioning of the vehicle, but had obviously not been looked at.

Ran X. 
Rating:
5.0

Customer did not leave a comment.

khaleel D. 
Rating:
1.0

They charged me for 2 days while I used it just for 2 hours, but after going again in person, they adjusted their wrong bill!

Ali K. 
Rating:
2.0

Obscure process they ended up charging me extra 60 usd because I turned in the key before attempting to complete the online return form

Manasseh O. 
Rating:
3.0

Fix radio and ac

Aaliyah B. 
Rating:
2.0

There was no key drop off box for after hours drop off.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

rosa C. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Nothing everyone was very professional and attentive!

Chris B. 
Rating:
5.0

The attendant was very helpful. I needed an adapter to connect the lights. He knew which one I needed. I'll be back to this location.

EMMANUEL K. 
Rating:
1.0

My truck was a piece of junk it had no damn A/C it had a very ruff ride.I will never rent from this place again. I paid too much for this rental without A/C and they don't tell the truth when you are placing the order online. I had purchased the thing to move furniture around when I got there it was not it the truck. That truck broke my glass items because it needed shocks

anthony T. 
Rating:
5.0

Customer did not leave a comment.

Mouiha V. 
Rating:
4.0

Get rid of talkative customers that don't use internet to book and wait on people coming in for pickup or drop off as a priority.

Jerry B. 
Rating:
1.0

I had to flag down a staff to assist with completing my rental. The staff member was rude by asking me for my rental paperwork as if I didn't have it, he wouldn't assist, when it was already in the system. Then he had the audacity to try to hustle $20 from me by lying, stating that he didn't really feel like doing his job and that it was for a service fee. Yeah the employees over there are trying to rip people off. Maybe do some secret shopping to find out, or give them a raise.

Jimmie S. 
Rating:
5.0

Excellent help and assistance. Great experience.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
4.0

Customer did not leave a comment.

ANITA F. 
Rating:
4.0

The staff was great! Made a last minute reservation and it was ready to go when I got there. Super easy process and friendly folks.

CODY T. 
Rating:
3.0

Customer did not leave a comment.

James F. 
Rating:
1.0

I recieved a billing that is not mine on my account information for a truck not rented to me nor driven by me and cannot get ahold of customer service to straighten out

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Stormy H. 
Rating:
4.0

More flexibility with the number of days for a one way rental. I was required to pay for 2 days when I only needed the rental for 8 hours.

David L. 
Rating:
3.0

Line out the door. Mobile app not working. No utility or furniture dollies available even though I was allowed to reserve them. Employee said he would remove them from my reservation. He did not. I also indicated during check in that the dollies were not provided. Still charged for them. Truck transmission is about to fail.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

SANTIAGO G. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
4.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

All was very good thank You 🙂

Carlos D. 
Rating:
5.0

The employee that received our return trailer was very helpful. Excellent employee.

JohnRussell J. 
Rating:
3.0

I booked the truck for 24 hours, however I am charged for two days of equipment fee and insurance coverage. When I rented the U-Haul, the representative told me that I can return the truck before 3pm today. I did return it before 3pm, but the representative checked it out around 3:10pm. I guess this is why I am charged for two days. Can you help me to fix the wrong charge?

Darren C. 
Rating:
4.0

Staff was professional. Seemed understaffed for the number of customers.

Mamie W. 
Rating:
2.0

The guy at the counter was so busy in his phone he couldn't even help me. I couldn't even get a helllo or how can i help you. The whole time the man on his phone It was a30 min process because he couldn't stay off his phone. VERY ANNOYING AND UNPROFESSIONAL

Daylan W. 
Rating:
5.0

Customer did not leave a comment.

david O. 
Rating:
3.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Sumanth Koushik B. 
Rating:
4.0

Customer did not leave a comment.

Tiffany L. 
Rating:
5.0

Customer did not leave a comment.

juan F. 
Rating:
5.0

Customer did not leave a comment.

lessie V. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

Brandon K. 
Rating:
5.0

Excellent customer service despite a long line of customers. Respectful & conscientious staff

John R. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
4.0

Customer did not leave a comment.

Gregg P. 
Rating:
5.0

Customer did not leave a comment.

Lateefa W. 
Rating:
5.0

Customer did not leave a comment.

San Juana A. 
Rating:
5.0

Customer did not leave a comment.

Kirkland H. 
Rating:
5.0

Service was good

CHARLES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nikisha t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOWAYN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

khalia d.  |  First Impressions 
Rating:
1.0

I was charge for equipment I didn't get. Then I my storage wasn't ready for me when I got there . I was charge each day 14 for insurance. It should be a 1 time fee I only had the renal for 2 days . And I was charged 28 dollars . I was told to extend for one day it would be 20 dollars but I was charged way more almost 70 dollars for extra da

Refugio F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeffrey J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elva Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerold B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VALLEN M.  |  First Impressions 
Rating:
5.0

AMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!

Isaiah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LINDA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARIC R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malik H.  |  First Impressions 
Rating:
5.0

Business was run very well. Asset to Brand. Great customer service.

Grantham C.  |  Overall Experience 
Rating:
5.0

Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.

DANNY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

helen r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha G.  |  First Impressions 
Rating:
5.0

Great service ,friendly staff, clean storage

DANNY L.  |  First Impressions 
Rating:
5.0

Ashton is a great person!

China M.  |  Overall Experience 
Rating:
5.0

Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.

Cederic S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KELLIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jomond h.  |  Overall Experience 
Rating:
5.0

Great team!

stephanie B.  |  First Impressions 
Rating:
5.0

Good People

CHARLES A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dony j.  |  Overall Experience 
Rating:
5.0

The staff’s was kind and courteous and went above and beyond for me

Peggie B.  |  Overall Experience 
Rating:
5.0

The staff were helpful toward me doing the entire process.

calvin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jermoney J.  |  First Impressions 
Rating:
5.0

Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽

camelia g.  |  First Impressions 
Rating:
5.0

Staff was always helpful, courteous and efficient!

Estela V.  |  Overall Experience 
Rating:
5.0

During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.

world youth f.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

ROLANDA G.  |  Overall Experience 
Rating:
3.0

The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren’t able to use the unit.

Tatiana B.  |  Overall Experience 
Rating:
5.0

Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.

tashun t.  |  First Impressions 
Rating:
5.0

Ashton was very knowledgable and polite. Great customer service.

Vernon N.  |  First Impressions 
Rating:
5.0

Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.

RONNYE A.  |  Overall Experience 
Rating:
5.0

The staff is fabulous

kristine H.  |  First Impressions 
Rating:
5.0

Very nice people

anna e.  |  Overall Experience 
Rating:
4.0

Is hard to to go around corners with large items

dony j.  |  First Impressions 
Rating:
5.0

I got my storage unit fast and was explained everything thoroughly.

Humsini V.  |  First Impressions 
Rating:
5.0

very friendly and helpful

Olivia A.  |  Overall Experience 
Rating:
5.0

Nice place

lisa f.  |  Overall Experience 
Rating:
5.0

Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.

Joselyn T.  |  Reservation 
Rating:
5.0

I just appreciate everyone that work there....thank you all great service.....

BOBBIE S.  |  Overall Experience 
Rating:
5.0

I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy

John R.  |  Overall Experience 
Rating:
4.0

Very good service over the phone

jim m.  |  Overall Experience 
No reviews have been submitted for this location.

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