Customer Reviews for U-Haul Moving & Storage at NRG Stadium

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at NRG Stadium

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

TIMOTHY BRYANT W.
Rating:

Every one was really nice

Tabitha G. | First Impressions |
Rating:

Customer did not leave a comment.

DANNY L. | First Impressions |
Rating:

Great service ,friendly staff, clean storage

China M. | Overall Experience |
Rating:

Ashton is a great person!

DARRYL C.
Rating:

Make sure the windshield wipers work and needs a tune up burned gas by a block .. Make sure the truck has wheel linement

SHERYL R.
Rating:

Customer did not leave a comment.

LEON DAVID III E.
Rating:

Customer did not leave a comment.

JUDITH C.
Rating:

Thanks so much

WILLIAM R.
Rating:

Returned trailer as agreed but charged for second day! Asked for a phone call back but no one called. Will dispute with credit card company. Check in process requires a recommendation phone number from a friend? Why do I have to have a friend in order to rent a trailer? You have my ID and my credit card and you verified the phone # o gave you rings to my pocket. I should not have to bother my wife or friends to ask their permission for me to rent a trailer. This is none of their business.

TOSHIKO J.
Rating:

Customer did not leave a comment.

BRANDON B.
Rating:

On the returning the truck, I was trying to check in the truck on my mobile phone and it wasn't allowing to do it saying my reservation nor rental was found and it was trying to make me do a rental. I notice there were 3 employees still inside the building so I start locking in the window because I know it was after closing hours and they was counting down their cashier drawers but I was standing outside for 15 almost 20 minutes knocking on the window get some help due to it wouldn't let me check in the truck on my phone. All 3 employees turn and look my way and face their back to me. Even one of the employees rise from their chair to go sit on the other side of the building and still ignoring me. That was truly unprofessional and poor customer service. And I'm guessing the manager that was on duty, didn't even try to come to the door to talk to me but he decide to talk to me threw the window and I couldn't understand anything he was saying and I was calling the location while standing outside the window and they wasn't even trying to pick up the phone. They truly need to work on their customer service a little bit more. I suppose to have the rental for 4 hours but I only had it for 2 hours and I was trying to renturn it around 7:30 pm on 2/3.

Cederic S. | Overall Experience |
Rating:

Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.

JAMES BRET J.
Rating:

Staff very helpful and covered all my concerns.

Elysabeth C.
Rating:

Customer did not leave a comment.

KITTORIA R.
Rating:

Customer did not leave a comment.

Weldon S.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

As far as I'm concerned, nothing. Service was great and the employees treated me well

Carlos G.
Rating:

The van was ready but the keys were lost so I had to wait for 1 hour and I was lucky they found me a 20-ft truck available

Jeffrey R.
Rating:

Nothing everything was perfect

Bridget P.
Rating:

The only thing I would like to mention is that I had the first available pick up which was 9am they need all hands on deck to check the customers out. Otherwise the service was excellent. They were going as fast as possible.

LAURIE C.
Rating:

Wait time extremely long for someone with a reservation. Not enough employees working on a busy Saturday.

Safi F.
Rating:

N/A

Shawn C. | Overall Experience |
Rating:

Customer did not leave a comment.

GERALYN H.
Rating:

Customer did not leave a comment.

KELLIE W. | Overall Experience |
Rating:

Customer did not leave a comment.

Kenneth F.
Rating:

Customer did not leave a comment.

VIVIAN W.
Rating:

don't change the truck reservation after the confirmation

Suethel H.
Rating:

Customer did not leave a comment.

GINITA P.
Rating:

I would like to say the Service was exceptional and Keep up the good work. No immediate improvements necessary.

ALAN D.
Rating:

N/A

GABILE M.
Rating:

Customer did not leave a comment.

WILLIAM L.
Rating:

The location I used was everything I needed and the staff was courteous and knowledgeable. Handled all my needs.

David D.
Rating:

Customer did not leave a comment.

Paulin P.
Rating:

Customer did not leave a comment.

GEORGINA A.
Rating:

Customer did not leave a comment.

YOLANDA D.
Rating:

Customer did not leave a comment.

GERARDO R.
Rating:

M/C

jomond h. | Overall Experience |
Rating:

Customer did not leave a comment.

Kathryn K.
Rating:

Customer did not leave a comment.

OLUFUNMILAYO O.
Rating:

The bathroom door was opened and it seemed someone just did a number 2 so the whole place was stinking. This location was indeed very dirty

Jason C.
Rating:

Had to wait almost an hour to get the truck even when I had an reservation. General Manager did not finish with me before helping others who came after me.

OLUFUNMILAYO O.
Rating:

The attitude of the personnel was very discouraging. Just very unwelcoming

ERIC C.
Rating:

Customer did not leave a comment.

Xavier L.
Rating:

Attendants were friendly and courteous. Got me in and out quickly.

Ryan M.
Rating:

Customer did not leave a comment.

LONNIE M.
Rating:

Customer did not leave a comment.

Latosha E.
Rating:

Customer did not leave a comment.

ARMANDO A.
Rating:

Customer did not leave a comment.

Reba M.
Rating:

Gerald and associates always take care of my needs. Great facility

VICTORIA G.
Rating:

Customer did not leave a comment.

denise F.
Rating:

This location is very busy. Even with a reservation there was some wait time so I just think they could use more staff. The representatives I worked with were very professional and helpful.

Michael N.
Rating:

Customer did not leave a comment.

Claudia F.
Rating:

The gentleman who hooked up the auto transport was very thorough and friendly we were in and out of there in less than an hour.

CLYDE F.
Rating:

Customer did not leave a comment.

Jonte R.
Rating:

Keep somebody at the counter to help customers besides one person helping everyone

Louis M.
Rating:

Employees need to check around to make sure that the place they are sending you to is going to be open when you get there. Not go off their regular schedule for the week!! NOT GOOD BUSINESS.

Gabrielle G.
Rating:

Clean out trash from the trucks and wear a mask when interacting with people

Chris B.
Rating:

Customer did not leave a comment.

JOSEY M V.
Rating:

Customer did not leave a comment.

Brian S.
Rating:

Customer did not leave a comment.

Hugh T.
Rating:

Customer did not leave a comment.

Luke M.
Rating:

Will call your alternative contact number and request permission to rent the equipment to you. If you don't have an alternative contact, they will refuse your business.

ERICA S.
Rating:

Customer did not leave a comment.

SHIRLEY F.
Rating:

Everything was clean but the truck I th

Lakesha J.
Rating:

Customer did not leave a comment.

ENRICKY V.
Rating:

THE SERVIE WAS VERY, VERY SLOW...

Kevin B.
Rating:

Nothing really. Everything was well taking care of

ROBERT P.
Rating:

Uhaul failed to place the appliance dolly in the van and charged me for losing it. I called the rental location and told them the dolly was not in the truck and they ASSURED me that it would be removed from the bill. IT WAS NOT!!!! The Uhaul ap requires the inspection of each side of the vehicle but does not require the van to be opened. I GOT RIPPED OFF!!!!!

Ryan H.
Rating:

It took almost 45 minutes for two people working here to get through two people in line in front of me and complete the rental.

Glenda A.
Rating:

My experience was fast and smooth, therefore, I don't see a need for changes right now.

Maurice H.
Rating:

Customer did not leave a comment.

stephanie B. | First Impressions |
Rating:

Great team!

Ernesto M.
Rating:

Quick and on time service

ROBERT F.
Rating:

Went into the location to rent a car hauler on a Saturday, was told they had none and I would need to go else where. Went to the website and was magically able to makea reservation then pick one up. I shouldn't have to jump there hoops the get service. Will definitely plan ahead and use different companies next time.

Vivian W.
Rating:

Customer did not leave a comment.

TIMOTHY G.
Rating:

Customer did not leave a comment.

CHARLES A. | First Impressions |
Rating:

Good People

TERESA T.
Rating:

Customer did not leave a comment.

CYNTHIA C.
Rating:

I like this location and they are friendly. I've used them fairly regularly, but there is a gentleman there that always seems to "have a chip" on his should-not used to being in charge. No matter what I do to ensure the truck is returned better than it is, he seems to always "come up with something.:" Every time, I say I am going to write about it but don[t this time I am. I filled the tank up and it was right where it was when I picked it up and this man still added an additional 9.95 to the tank. No customer service at all with that one. The rest of the workers at that location are very nice and professional. Please note, even that one is professional he just seems to have some sort of chip on his shoulder that certainly cannot have anything to do with me?? I was tired and just let him charge me-again, except this time, I am saying something about it!!!!!!!!

James M.
Rating:

No comment.

KAREEMA S.
Rating:

Improve the timeliness of equipment pickup. It took almost 30 minutes, although all my info was previously entered from an expired mobile pickup order. Then I was charged for overnight drop off when I didn't know that I needed to do anything more. I was also charged for 3 gallons of gas, when I was only delinquent one at most. I'm a repeat customer, but after calling and speaking with someone from customer service, I will be looking for equipment rental anywhere other than U-Haul. I cannot do business with a company that practices unfair business dealings with there customers. I hope the additional $29.75 that I was harvesting was worth the fact that I will never do business with U-Haul or its affiliates again.

dony j. | Overall Experience |
Rating:

Customer did not leave a comment.

Joseph M.
Rating:

Customer did not leave a comment.

CARL H.
Rating:

All was satisfing everything was pleasant

Bobbie E.
Rating:

Customer did not leave a comment.

Amirhossein A.
Rating:

Customer did not leave a comment.

DONALD D.
Rating:

More personnel for the customer support for check in and out.

CLIFFORD T.
Rating:

Customer did not leave a comment.

ARMANDO A.
Rating:

Customer did not leave a comment.

LINSTON C.
Rating:

Service times are a bit slow.

Tuan N.
Rating:

Customer did not leave a comment.

DENNIS V.
Rating:

Owner/manager misrepresented return policy and almost cost me a return fee. Required much work at return end to avoid.

CHARLES J.
Rating:

Although there was alot of options for in town use the on way options were limited but the service also came from the area manager which made sure we got an out of town truck that day and that location uhual personnel were curtious and helpful.

AURELYA C.
Rating:

Customer did not leave a comment.

DANIEL L.
Rating:

I suggest you never use this Uhaul site for any of your moving/storage needs. I rented a small box truck for 2.5 hours and told them my mileage estimate would be 25 miles total. The latter which I didn't even hit; I just over-estimated. The next day I receive an email stating that I drove 120 miles!! I went from this location, to my storage location in Westchase and back. When I called to contest this, they did nothing to work with me. When I said that no one from their staff ever “walked the truck” with me, when I took it, or when I returned it - their excuse was Covid. They are taking advantage of the current pandemic, in order to financially screw over their customers. I called corporate to file a complaint, but this did nothing. Now, my only recourse is to tell everyone I can about the nefarious business practices of this particular Uhaul location. NEVER USE THEM.

JAYMERALD B.
Rating:

Customer did not leave a comment.

Frederick K.
Rating:

Customer did not leave a comment.

CHARLES A.
Rating:

Awesome!

HERBERT LEE M.
Rating:

Customer did not leave a comment.

SHAHRAM R.
Rating:

Customer did not leave a comment.

BOUBACAR K.
Rating:

Customer did not leave a comment.

Blake B.
Rating:

Customer did not leave a comment.

AURA LETICIA M.
Rating:

It was a satisfacción service

Isiah I.
Rating:

Customer did not leave a comment.

Amber B.
Rating:

Customer did not leave a comment.

SHREY G.
Rating:

I am still disputing the charge on my UHaul reservation. I was charged more and I clearly calculated the distance I traveled.

CHIN-FUN C.
Rating:

Customer did not leave a comment.

Anthony C.
Rating:

Customer did not leave a comment.

Aronda A.
Rating:

The person that helped me was nice and efficient. He quickly helped me.

Brian P.
Rating:

I've been charged an extra $100 because you guys screwed up my original contract.

Peggie B. | Overall Experience |
Rating:

The staff’s was kind and courteous and went above and beyond for me

calvin W. | First Impressions |
Rating:

The staff were helpful toward me doing the entire process.

Jermoney J. | First Impressions |
Rating:

Customer did not leave a comment.

camelia g. | First Impressions |
Rating:

Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽

Estela V. | Overall Experience |
Rating:

Staff was always helpful, courteous and efficient!

world youth f. | Overall Experience |
Rating:

During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.

ROLANDA G. | Overall Experience |
Rating:

Very friendly and helpful

Tatiana B. | Overall Experience |
Rating:

The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren’t able to use the unit.

tashun t. | First Impressions |
Rating:

Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.

Deborah J. | First Impressions |
Rating:

Ashton was very knowledgable and polite. Great customer service.

RONNYE A. | Overall Experience |
Rating:

Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.

kristine H. | First Impressions |
Rating:

The staff is fabulous

anna e. | Overall Experience |
Rating:

Very nice people

dony j. | First Impressions |
Rating:

Is hard to to go around corners with large items

Humsini V. | First Impressions |
Rating:

I got my storage unit fast and was explained everything thoroughly.

Olivia A. | Overall Experience |
Rating:

very friendly and helpful

lisa f. | Overall Experience |
Rating:

Nice place

Joselyn T. | Reservation |
Rating:

Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.

BOBBIE S. | Overall Experience |
Rating:

I just appreciate everyone that work there....thank you all great service.....

John R. | Overall Experience |
Rating:

I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy

jim m. | Overall Experience |
Rating:

Very good service over the phone

No reviews have been submitted for this location.

Back
To Top