Customer Reviews for U-Haul Moving & Storage at NRG Stadium

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at NRG Stadium

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

RONNYE A. on

Rating:

Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.

Kevin r. on

Rating:

Customer did not leave a comment.

Becky B. on

Rating:

The employee who was there to receive the trailer we dropped off was great! He was exceptionally helpful. We pulled away and said “He enjoys his job.”

James M. on

Rating:

Customer did not leave a comment.

Abel J. on

Rating:

Customer did not leave a comment.

Lewis C. on

Rating:

You guys are always professional and knowledgeable

Aaron S. on

Rating:

Nothing. The drop off area was nice, easy to navigate, and the staff were friendly and helpful.

Jamil N. on

Rating:

I am very unhappy with the billing process, my reservation was at 8:30 but problems with the Mobil app. I did not get the vehicle until after 9. I tried calling several times and kept on hold forever. Please help...

Larry K. on

Rating:

Customer did not leave a comment.

Daidra P. on

Rating:

Customer did not leave a comment.

Shervondalynn P. on

Rating:

Customer did not leave a comment.

Alejandro M. on

Rating:

Customer did not leave a comment.

Keith D. on

Rating:

Very friendly

William C. on

Rating:

Customer did not leave a comment.

Elvia M. on

Rating:

Really nice ppl ... love going to y’all

Roy E. on

Rating:

Customer did not leave a comment.

Hazem S. on

Rating:

Customer did not leave a comment.

Chukwudi A. on

Rating:

Customer did not leave a comment.

Cecile H. on

Rating:

Customer did not leave a comment.

Toccara B. on

Rating:

Great customer service.

Tylin W. on

Rating:

When returning the vehicle costumers in the store waiting and there was a guy in there walking around on the phone I thought it was another customer waiting. Here it was Uhaul employee. Unacceptable! Didn’t tell us I will be with you shortly nothing. And the was personal. And also when picking up the vehicle was not informed about charging my card 100.00 for the rental which was fine but I would have put that hold on my credit card and not my debit card. He did not give me and option. He gave me an estimate of what this rental would be and gave me the impression he was charging that. SMH!

Jasmine P. on

Rating:

Customer did not leave a comment.

Ryan L. on

Rating:

The truck i was using, all the lights were on and needed some serious maintenance. A/C was on and off during the summer in Texas(hot as shit)! Definitely need to repair that truck. Didnt want to make a bug deal because I was in a hurry

Grzegorz I. on

Rating:

Super slow

Raponia G. on

Rating:

Customer did not leave a comment.

Willie R. on

Rating:

Nothing at all don't change anything the guys here at this location are great

marlon m. on

Rating:

I didn't have a problem with the services offered to me, everyone was on top of their game.

Daniel S. on

Rating:

Customer did not leave a comment.

Del J. on

Rating:

Customer did not leave a comment.

Allan D. on

Rating:

Customer did not leave a comment.

Liston R. on

Rating:

Customer did not leave a comment.

FRANK O. on

Rating:

Great customer service!!! Keep up the good work.

Tamara B. on

Rating:

Customer did not leave a comment.

kristine H. on

Rating:

The staff is fabulous

anna e. on

Rating:

Very nice people

dony j. on

Rating:

Is hard to to go around corners with large items

Humsini V. on

Rating:

I got my storage unit fast and was explained everything thoroughly.

Olivia A. on

Rating:

very friendly and helpful

lisa f. on

Rating:

Nice place

Joselyn T. on

Rating:

Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.

BOBBIE S. on

Rating:

I just appreciate everyone that work there....thank you all great service.....

John R. on

Rating:

I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy

jim m. on

Rating:

Very good service over the phone