Customer Reviews for U-Haul Moving & Storage at NRG Stadium

Rating:

5.0

Great service, I didn’t have to wait and easy to rent.

Rating:

5.0

The gentleman who helped me was very very helpful. The gm Amanda was awesome as well.

Rating:

1.0

No. Had to switch drop off location twice and drive all over Houston on a Friday at 5:00 pm. Y’all dropped the ball. Worst experience returning the trailer. It has to be safe.

Rating:

4.0

Normally long wait times, Increase staffing to handle peak times.

Rating:

5.0

Nice will use this location again.

Rating:

4.0

Look you need to promote Abby and keep her because she is the reason that place ran so well. She was helping 4-5 customers at a time. She deserves extra pay and extra hands. Also why do I have a question about personnel for the drop off location but not for pick up.

Rating:

4.0

Kyle B. provided excellent service and this was one of the best Uhaul experiences I’ve ever had.

Rating:

5.0

Dropped off after hours. There should be a specific drop off location, taking pictures after parking close to other trucks required moving my truck couple of times.

Rating:

1.0

Manger was super rude and unprofessional. I waited an hour with only 3 people in line. The manager walked around on the phone doing nothing the entire time. Even after I showed him pictures of gas mileage he still tried to charge 23$ for gas when I only drove 4 miles total. Watch this guy was very rude to other customers as well. I’ve been to a lot of uhauls locations and this by far my worst experience.

Rating:

5.0

The staff was amazing; they were so helpful, and this will be my forever location. What I experienced at a dealer on June 1st nearly made me lose trust — the truck was full of roaches, very dirty, The staff was clueless and needs to be trained or removed from Uhaul, and I was hit with some extra charges which were complete lies that I will definitely dispute. 25-hour tire shop in Houston, TX, will cause you all to lose a lot of customers. However, this location saved me as a customer.

Rating:

5.0

Best customer service around! Carries lots of equipment. I always try to use them.

Rating:

4.0

The lady at the front was so kind

Rating:

1.0

The app did not work properly during check-in or check-out, which caused unnecessary delays and made the rental process extremely frustrating. When I picked up the truck, it was rented to me without a lock. I was initially told I would need to buy one, but I explained that the truck should come with a lock because I have rented from U-Haul many times and the truck normally includes one. To the credit of the employees who checked me in, they did eventually provide a lock from the store and told me to take pictures on my phone since the app was not working. However, because of the app issues and the truck not being properly prepared, I did not leave until after my reserved start time. I returned the truck at the same time I checked it out. I filled up the gas tank and attempted to check the truck back in and pay the expected charges through the app, but the app still would not work. When I returned at 7:00 PM, I was told the store was closed even though I was there on time and the app issue was preventing me from completing the return. The worst part was the employee I dealt with during the return. He refused to give me his name, told me to “fuck off,” said “fuck you,” and called me a “motherfucker.” I have a photo and video documenting part of the incident. This was completely unacceptable. The app failed, the truck was not properly prepared, and the customer service during the return was extremely unprofessional. I would not recommend this location.

Rating:

4.0

This was NOT our intended drop off location. The original truck could not make it that far. We did pick up a newer very functional truck at this location. Everything seemed to work well on this truck and we were able to finish our move to our original location in Owasso, Oklahoma.

Rating:

1.0

Bad employees. On phone and didn’t care for live customers in the shop.

Rating:

3.0

Employee unhelpful and on the phone didn’t care for customers

Rating:

4.0

Improve your computer system. It caused long wait times on probably the busiest day and time of the week.

Rating:

4.0

Let people know where the key box is beforehand

Rating:

5.0

The personal at the front office they Realy nice The place is ok😎

Rating:

1.0

Their was reason I was given one from the back row it had electrical problems. The service guy who came out to take a look it was no help eaither . Iam glad it wasn't my money for someone to come out and tell me the unit was old and it had been wired wrong of course Iam telling you that the lights have gone off on Me twice at night. But can't do a diagnosis cause they are on now. I felt like I was at a dealership can't fix the problem cause it doesn't spit out a code. Doing a visual on electrical problem is not going to solve the issue. DMAS. I had a guy feeling they knew it had problems why else would they dig it out from the back.

Rating:

5.0

Mr. Michael was very professional! Will rent from this location again.

Rating:

5.0

It was perfect!

Rating:

5.0

Big tanks

Rating:

4.0

I booked a dolly and it was not available. This is not the first time this problem happens. U-haul company should improve this.

Rating:

2.0

Very tight return area and very busy.

Rating:

5.0

Michael was kind and really explain everything to me!

Rating:

5.0

Michael at this location was another fabulous employee of yours. If you have employees like this across your company, you folks will skyrocket to the top. Maintain it for a long time.

Rating:

4.0

Definitely help inform the customer about where to park and the information they'll need before they turn in the keys, especially when other customers need the same size truck/vehicle.

Rating:

4.0

Uhaul was great but leaving the lot was a little difficult due to the number of trucks. The attendant was knowledgeable and friendly.

Rating:

5.0

This is my favorite location, so I have nothing negative to say.

Rating:

5.0

Nothing excellent customer service.

Rating:

5.0

No issues.

Rating:

5.0

It was a good experience—good communication, 100% professional service, and a quick, pleasant vehicle pickup and delivery. I felt the price was very reasonable.

Rating:

2.0

The person at the desk was very condescending. Super long line. I tried to ask few questions and he would talk over me all the time. I have not rented before from U-Haul and I cannot be expected to know all the details but he acted like I am a small kid. Probably not come here again ever. Truck was dirty but I had no choice since I was already late (mind you, I was supposed to pick my truck up at 8. I showed up at 8. I could not take possession till 9 because they were slow).

Rating:

5.0

Great customer service.

Rating:

4.0

Excellent customer service by Michael taking the time to answer questions. It would have been excellent overall if there’s a faster queue.

Rating:

5.0

I love Uhaul. Michael is the best. He is awesome. He is awesome, kind understanding, polite,he listens and he is very professional I really admire Michael Thank you for hiring him

Rating:

5.0

No problem for drop off.

Rating:

5.0

Drop off location was fine. its not listed above.

Rating:

5.0

Miss ABBY IS EXTREMELY HELPFUL. She made things for me work well. I’m a disabled combat veteran that’s in pain every day so having someone like her that’s helpful is a blessing. She’s a credit to your company. Thanks from a grateful veteran.

Rating:

4.0

I reserved a dollie several days in advance. Then on the day of my rental they did not have one, so I was charge a extra fee to rental a appliance dollie. I did not appreciate that.

Rating:

5.0

Amanda is great!! Very professional and customer service is exceptional.

Rating:

4.0

Customer service was outstanding. Thanks

Rating:

1.0

First fill rental with gasoline. Literally was on empty, which anyone would agree is unacceptable. Second, Clean your rental teucks please,yes that means inside and outside of truck, then fill with gasoline, literally was on empty. I returned it Full with Fuel but UHAUL employee at location would not refund me any money. No employee their, could give me my final paperwork, making me worry that I would be charged another day unnecessarily.

Rating:

5.0

Great customer service

Rating:

5.0

The young lady Abby behind the counter was incredibly. We were 3rd in line more people kept coming in behind us.i expected to be there for hours. But, She was flawlessly, simultaneously running two desk, answering the phones, dealing with customers coming back in with problems with their pickups. She never missed a beat, dealt with everyone in a very friendly and professional manor, made everyone feel they were her most important customer and kept it all moving smoothly. I hope you are paying her very well. you should consider letting her train the entire U-Haul staff and see if she has brothers and sisters. If I was still in business she would not still be working for you. I felt bad for not thinking of giving her a large tip until after I left. A great experience because of her.

Rating:

2.0

This location was so ghetto, firstly when i walked in and sat down the guy had a cannabis vape on the table. So unprofessional. I called before coming the people told me one thing over the phone i came in person less than 20 mins then somebody else said something diff. I had trouble completing the check in steps on the app, no one could help me the lady said just go ahead it’s okay even tho i didn’t complete the setup process taking photos of the car dash mileage etc. all this was just completely unprofessional. This is not a good look for uhaul

Rating:

5.0

No complaints.

Rating:

2.0

Got over charged for gas. truck was unsafe and dirty. rude non existent check out due to understaffing

Rating:

5.0

The people there, particularly Abby? Amanda? and the guy who wrote the contract were really friendly and very competent.

Rating:

4.0

I waited 1hour 7 minutes in the line to pick up my reserved trailer. Why? Because your system was not working. This is happening a lot. I'm not blaming the employees at the location. They're doing their best but U Haul system was Abysmal

Rating:

5.0

Keep up the great work

Rating:

3.0

They did not have the 10’ truck that we had confirmed and arrived during our pick up time slot. Instead, they have us a 15’ at the same cost- which we appreciated.

Rating:

5.0

Sascha and everyone else was very helpful. Sascha helped us reserve our Uhaul very quickly and was very informative. Sascha also made the return very quickly. Thank you Sascha.

Rating:

5.0

Have more workers available, The waite time is too long.

Rating:

4.0

Larger parking lot!

Rating:

5.0

Nice friendly staff

Rating:

5.0

Overall great experience, the only concern is the congested single entry driveway into and out of the parking lot.

Rating:

5.0

I came in Friday morning to pick up a 15’ foot truck as well as purchase a storage unit. I had the pleasure of working with Ms Abby. From the moment I got there she was very kind and had such positive energy. She truly went above and beyond helping me and keeping calm through what could have been a stressful move. She was so thorough and even assisted be with getting a bigger storage space because online it stated a medium unit would be big enough for a two bedroom apartment but it wasn’t. She got me two units right next to each other. Your team is lucky to have someone like Ms. Abby thanks again for everything!!

Rating:

2.0

Mis sillones estan manchados de pipi de animal

Rating:

1.0

Why would you have a second floor of storage rooms with no elevator? Also…. Why would you not tell someone who rented a second floor storage without mentioning that so the boxes could have been packed lighter. This is a horrible storage.

Rating:

1.0

My card was being charged and I moved out and notified the manager but the money was still trying to be taken out of my account luckily I keep my card locked.

Rating:

5.0

I am a client who failed bc I could not pay my bill. Then I was hospitalized. I am only able to pay my rent. Now I have nothing not even my dentures or glasses.

Rating:

1.0

Un buen lugar, PERO no hay elevador para el segundo piso, y porfavor quiten o actualizen su web page para cancelr el servicio de arrendamiento ya que si lo haces en liniea todavia tienes que ir a cancelar al mostrasor porque las personas dicen que no tienen tiempo de checar cancelaciones por el web aunque hayamos subido fotos del lugar ya vacant. ESA ES MUCHA FLOJERA. gracias por su servicio.

Rating:

5.0

The employees that work there is so friendly very helpful and very compassionate with there guest and I love that about this place they make you feel at home.

Rating:

5.0

Abby fue muy servicial. Excellente empleada

Rating:

5.0

I love walking into a place where i see people who looks like me. The staff was friendly and very welcoming. They got me in and out both times. I would recommend this location to everybody. AND they got me on the 1st floor 💪🏽💪🏽

Rating:

5.0

Nice

Rating:

5.0

Great place to storage your items.clean place and well kept up.

Rating:

5.0

Ms. Amanda and there entire staff is so welcoming that you feel like family. I literally almost cried at the feeling in the room. Even though it is a business it helped me. They are angels! Treat them well, they are well deserving, hard working and a majesty! I adore them and love them dearly as a family member! Surely blessings will come their way! Best regards, Chanel Chambers

Rating:

5.0

❤️ they are amazing and kind! True angels! ❤️

Rating:

5.0

Keep it up

Rating:

5.0

They stay open and took good care of me.

Rating:

1.0

My card barely worked I have to come back 5 times to get a new card because I didn’t have access. 5 different days, employees at this location most likely didn’t know what they were doing. Worst location thus far

Rating:

5.0

Staff was pleasant and knowledgeable

Rating:

5.0

The whole TEAM WAS AMAZING!!!

Rating:

5.0

Easy and convenient move in. Just do it! Thanks Uhaul Team!

Rating:

5.0

Lobby needs to be bigger or declutter ,too much merchandise in the way. But facilities was very accommodating.

Rating:

1.0

I had a lot of my things stolen , my lock was changed, i think my things were taken by a uhaul employee

Rating:

5.0

Ashton assisted me quickly and professionally. The manager Amanda and he staff are always giving great costumer service. Rest rooms are always clean as well

Rating:

2.0

When we arrived. We were charged even though we had booked with a code that gave us the first month rent free. We also requested to have first floor and was told that we had to be on the 2 nd floor with no elevator which was difficult for us with all the stairs. Will never recommend that location ever.

Rating:

3.0

This place is ok. I deducted 2 star for the following reason. 1. The unit I originally booked which was a down stairs unit was already taken so I had to take an upstairs unit and the place doesn’t have an elevator which was a hassle. 2. I was charged for late fee’s when my account was on auto pay. When I contacted customer service and customer service contacted the manger she basically said she would wave my fee as a one time courtesy, which I think isn’t fair because if my unit is in auto pay and your system fails to recognize that, it’s not my fault. The 3rd reason is I moved out before the next time my bill was due. I did everything that was asked on the app for move out and a few weeks later I received a bill for my unit…I called no one answered so I called customer service a ticket was created. Few more weeks later I received another notice of being late and late fees. Now this is where I get annoyed, if your personal or Manager would walk the units and paid attention you would have seen my move out request. I shouldn’t have to jump through hoops for you to do your job. I would never rent from this place again but overal U-Haul was fine.

Rating:

5.0

They were so helpful!! Helped me correct my mistake to get the right storage unit very quickly!! Facility is very clean and secure.

Rating:

2.0

Customer service is horrible, the employees here don’t have much tact if any at all, extremely rude. I rushed and got a unit there because it was around the corner from where I was moving, and outside of convenience there is nothing that would make me come back here.

Rating:

5.0

The staff was friendly, helpful, efficient, and gave excellent service. They were extremely kind and patient with my husband and me who are 72 y/o and 71 y/o respectfully. The staff never made us feel that they were exasperated with us. The staff and facilities were excellent.

Rating:

2.0

My experience with the actual unit was fine, but for a month after moving out I got sent multiple bills and the manager would not respond to my multiple emails explaining that I did not owe anything. Nonetheless, I kept getting late notices and letters in the mail. No response. Finally I contacted UHaul customer support and they were shocked at this incompetency and were very helpful. This ending soured my experience with UHaul moving and storage at nrg and I will never rent here or recommend it again.

Rating:

4.0

The service and the facilities security and great. Customer service was great. Hower I rented an outside unit and my belongings were wet from rain, causing damage to my new mattress and some of the boxes that new furniture was in. The unit had a leak

Rating:

4.0

Staff were very friendly, facility is clean and safe. Only negative is that the prices for the storage units on the wall and the paper they give you to find your unit are not updated so I was confused at first. Online prices are updated though. Also, I had reserved a 1st floor storage but when I arrived they said only second floor was available.

Rating:

5.0

Did a good job

Rating:

3.0

Rats at some of boxes and ruined my kids baby pictures will never recommend U-Haul to anyone. Very disappointed and disgusted.

Rating:

5.0

Very friendly and helpful owner

Rating:

3.0

The workers inside are somewhat nice but the customer service is poor and need to be worked on.

Rating:

3.0

Need an elevator.

Rating:

4.0

I was concerned about my things the entire time, especially because of the payment dates being inconvenient, but my things were all in tact just as they went in. The location is very busy and very clean, including restrooms! Miss Amanda Brown runs a tight ship where everyone seems friendly, helpful and knowledgable. I was especially impressed with her leadership and management style. She seem to work harder than anyone there and cares about the location, people and her employees. I want to especially highlight employee "Aldi or Auidi" who was always super nice and kind. Congrats to Miss Amanda for a great location, management and customer service.

Rating:

4.0

I swipped my card & the alarm still went off. The unit I rented was not empty. Ashton got the issue resolved quickly & professionally. I attempted to regain entrance to the building & my card wouldn't work. The office was already closed. I will come in during office hours to get it taken care of.

Rating:

5.0

The black guy with the glasses and short fro was rude and acting like he didn't want to be at work

Rating:

5.0

Nice customer service.really helpful

Rating:

3.0

Very little space available

Rating:

5.0

The manager and staff were professional and their service was great! We were very pleased with the truck and storage. Thank you all!

Rating:

4.0

Clean, well maintain, just wish they had elevator.

Rating:

4.0

No elevator to help bring heavy boxes or items.

Rating:

5.0

The office staff were amazing, made the use of the storage room a great experience.

Rating:

1.0

Over charges for fees and lied on

Rating:

5.0

Amanda was very helpful during the whole experience

Rating:

5.0

Service was good

Rating:

1.0

I was charge for equipment I didn't get. Then I my storage wasn't ready for me when I got there . I was charge each day 14 for insurance. It should be a 1 time fee I only had the renal for 2 days . And I was charged 28 dollars . I was told to extend for one day it would be 20 dollars but I was charged way more almost 70 dollars for extra da

Rating:

5.0

AMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!

Rating:

5.0

Business was run very well. Asset to Brand. Great customer service.

Rating:

5.0

Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.

Rating:

5.0

Great service ,friendly staff, clean storage

Rating:

5.0

Ashton is a great person!

Rating:

5.0

Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.

Rating:

5.0

Great team!

Rating:

5.0

Good People

Rating:

5.0

The staff’s was kind and courteous and went above and beyond for me

Rating:

5.0

The staff were helpful toward me doing the entire process.

Rating:

5.0

Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽

Rating:

5.0

Staff was always helpful, courteous and efficient!

Rating:

5.0

During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.

Rating:

5.0

Very friendly and helpful

Rating:

3.0

The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren’t able to use the unit.

Rating:

5.0

Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.

Rating:

5.0

Ashton was very knowledgable and polite. Great customer service.

Rating:

5.0

Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.

Rating:

5.0

The staff is fabulous

Rating:

5.0

Very nice people

Rating:

4.0

Is hard to to go around corners with large items

Rating:

5.0

I got my storage unit fast and was explained everything thoroughly.

Rating:

5.0

very friendly and helpful

Rating:

5.0

Nice place

Rating:

5.0

Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.

Rating:

5.0

I just appreciate everyone that work there....thank you all great service.....

Rating:

5.0

I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy