I met three service agents. All of them were courteous and helpful. I had no issues at all getting the van and when returning it. Would highly recommend this location to anyone.Ajit M.
Customer Reviews for U-Haul Moving & Storage at NRG Stadium
Houston, TX 77025
(South of 610)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ERIK V.
Friendly customer service clean area will use againFredrick J.
Customer did not leave a comment.DANNIELLE G.
The whole check in online experience was EXTREMELY inconvenient and I still has to wait in line and get the key. They asked for 2 alternate contacts that they had to verify, right then without warning, then would ONLY accept credit cards when that was not posted on the website nor did I receive any notice of that type of payment. The whole check in process took me about an hour which was ridiculous!! How can people make moving plans?? When I went to return it, I did the self check in again and it also had to still be "checked in" by an employee. If they have to go and do it, why waste my time with it?! It was overall not a good experience and I will not be using uhaul again.Nicole P.
Very pleased with the uhaul experience from atart to finish.DEXTER J.
Customer did not leave a comment.CECILIA C.
Customer did not leave a comment.KARINA O.
Customer did not leave a comment.HERMAN W.
Customer did not leave a comment.ROBERT R.
Just keep up the good workJOHN J.
The woman who checked me in was very polite and cordial. At the end of the check out process, it was not made clear to me which truck assigned to me. I was not told to look at the serial number at the top of the bed. I also had to remind her that I had purchased an adjustable cart and had rented 2 standard hand carts. It was also not reassuring to see the gas gauge on 1/8 of a tank. To feel more reassured I took the time to add extra gas right after leaving the Uhaul store.David S.
I reserved a pick up truck but when I arrived they didn't have one. They also didn't have any 10' trucks so I had to pay for a 15' just to move my Ubox. This was very difficult to maneuver in my condo community. For check in, it took over an hour to get my Ubox. The employee starting helping two other customers after starting to help me. When I got home, I discovered that the 15' Truck I rented still had things from last renter in cargo - furniture and empty bottles of juice and water. When I brought my Ubox to my new home, there was a lock on it that I didn't put on. I went back to the uhaul office and they didn't have a key to the lock, so they gave me bolt cutters, which didn't work. I ended up unscrewing the entire door hinge to open my Ubox. I understand this isn't the fault of this uhaul location, but more the fault of the Orlando location. Or the company as a whole for poor communication. I filled gas before returning the truck, but apparently the gas level was barely below what it was when I picked it up, and was charged $10. At that point I was so tired that I wanted to leave as soon as possible so I complied immediately.MICHAEL C.
Staff was friendly and helpful. My only complaint is that I requested dollies in advance as a part of my reservation and on the date of my reservation, I went to pick up my rental truck and there were no dollies available. There was also a long wait time.JORDAN P.
Understaffed! 9 people in line and all the 2 attendants could say is "everyone's moving today". U Haul's records show how many units will be coming and going, so STAFF UP. My time is valuable and i was paying movers by the hour but an hour late getting the truck. Wont use UHaul again.Martha W.
Customer did not leave a comment.ansel G.
Customer did not leave a comment.ARIC R. | First Impressions
Jerold Burton is EXCELLENT! The store was packed with customers due to the holiday long weekend and end of month for Memorial Day but the line moved smoothly because of the customer service! Great! Will definitely return!!DAVID F.
Customer did not leave a comment.Aziz S.
The truck was very, very dirty. The floor of the truck was very, very nasty. The cup holders had nasty food particles and black stuff around them. The drivers seat had a burnt leather. The guy over there wasn't friendly, courteous and has zero customer relationship. One lady had a lukewarm attitude and the other lady had a little bit of humor. I gave the location an average because of the humorous lady. If it was for that guy alone, I would give a poor. Lastly, what does it take for uhaul to give the guy some new uniforms? He wore some dirty, worn out, torn uniforms. Always remember that man is the face of Uhaul.DABO A.
Customer did not leave a comment.SHANEQUA C.
It was very unclear where to drop the truck off and there was no key drop box in sight. Very frustrating experience as there were no staff outside to help.EDWIN M.
Entire process was an absolute mess. Customer service is a nightmare to call. We separately waited on call for likely well over an hour total each over the past week or so. All of that waiting was for absolutely nothing because our order was messed up several times. If all of that wasn't enough, when we arrived where we thought we were supposed to, we found out we had to go 20 minutes to a different location to get our rental. Upon arriving at this place we find out not only are we not getting the rental we originally requested but we were now paying more for less ALONG WITH less time to keep the rental. I will tell you that I am an understanding person when it comes to things like this, but I have never experienced such an absolute joke of customer service and overall logistics management in my life. I will never rent another U-Haul as long as I can help it.MICHAEL T.
Hang around people in the parking lot , is a distraction.Jon A.
Customer did not leave a comment.JENNIFER M.
Waited in line for over a hour. When I finally got the uhall truck I didn't start up and had to wait another 15 to get everything handled. Seem to me they need more help at this location.Alina W.
Customer did not leave a comment.Michael M.
I believe i was charged twice.. they did disclose that i had to pay for gas until my return.NATHAN W.
My home location. Easy to return.STEPHEN H.
Thanks for your helpRICARDO O.
Customer did not leave a comment.CHRISTOPHER GARY A.
Customer did not leave a comment.Toccara C.
Very goodSANTOS H.
General Manager was very helpful when I called asking questions about the drop-off process. Thank you!Omar D.
Need more packing supplies!James A.
The checkout process was painfully slow.SCOTT M.
Customer did not leave a comment.Jean M.
Customer did not leave a comment.HANNA M.
Customer did not leave a comment.WILLIAM S.
I believe I'm his name is jearld , but he took care of us getting the right trailer very patient and although there was a long line he made sure all of the attention was for us time of pick up. He also asked every customer what they were waiting for on his way out the door to inspect trucks for current customer. On the other hand the other guy needs some customer service training ..Esmeralda R.
Customer did not leave a comment.Connor C.
I spoke with the manager and advised I was delayed waiting on moving labor and would return the truck around 5:30pm on day of rental at the earliest. He said this would be okay. The manager was not on site when I returned the vehicle around 6:10pm. I was charged for 2 days of service!!! I had the vehicle less than 10 hours and drove 6 miles. I WANT THE ADDITIONAL CHARGES REMOVED FROM AND CREDITED TO MY CREDIT CARD IMMEDIATELY!!!!!!! I just spoke with the manager and advised about the billing and that I may have left a set of keys in the vehicle. He said: "I will check and call you when I get around to it...". He sounded very disinterested and bothered - this is a complete 180 degree difference from being aggressive and insistent in calling a reference early on the day of rental. I waited 3.5 hours to hear from the manager and received no contact. I returned to the location, located the truck, looked inside and found the keys on the floor between the driver's seat and the middle jump seat. The manager made no effort to locate the keys. This is the most convenient location for me to use at this time; I will find somewhere else to go for the simple reason the customer service at this location is atrocious!!!JEFF D.
I should be given some discount because ramp on the truck cannot serve meEDWARD W.
There were no issues at the location, but your app wouldn't let me upload my driver license photos. When I was checking out the vehicle the photos of the vehicle were not easy to see once they finally loaded.BORIS J.
Customer did not leave a comment.MARY S.
The truck was old and not cleaned inside. Check-in was good & the employee was friendly. The truck was difficult to drive - suspension was bad.Ralph H.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.Raajmohan N.
fantastic service overall, the only possible improvement would be in terms of the Ubox door hardware. Seemed easy to disjoint, and I would recommend a universal keyless padlock system. that way there are less possible errors forgetting keys etc.Jose B.
Customer did not leave a comment.cheryl O.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.CRAINWILLIAM S.
I did pre-checkin so I didn't need to wait, but there was only 1 or 2 employees there at a time and a LONG line. I felt back for them!! Also I am waiting on a refund for the miles we did not use on our truck rental. We over estimate about 10 miles and were charged for the 10 we did not drive.Natalie H.
Not much wrong with the location. Location is good. The staff was solid. But, the marketing is what will allow me to give Hertz and Enterprise the business next time. The $19.95 per day marketing ploy led me to UHaul cargo van rental over Hertz. But, after mileage and insurance the $73 I paid UHaul was a far cry from $19.95. --and if I just went with Hertz/Enterprise charging $50 from the beginning...I may have saved $10-$20 dollars. I'll remember that for next time.eric D.
Customer service was extremely short-handed. Super friendly staff and helpful. However having to wait 1 hour or longer for service is unacceptable for any business.CUAUHTEMOC T.
Customer did not leave a comment.Don C.
Customer did not leave a comment.WILFREDO R.
Rented many trailers from this location and always goes smoothly.BENJAMIN L.
Customer did not leave a comment.JON P.
Excellent greeting and customer experience.Bill M.
All of the staff were professional and well informed. It was three guys with Ashton being my salesperson. He was excellent. Then the other two gentlemen were very helpful on the day I picked up my truck as well as when I called. My move was somewhat stressful but not my experience with U-Haul. It was great! Thank you.LINDIWE J.
Customer did not leave a comment.Malik H. | First Impressions
Customer did not leave a comment.SEBASTIN L.
You guys was greatDORLICA M.
Customer did not leave a comment.Wen X.
Amanda is thoroughly professional, knowledgeable and very personable.Samuel G.
If rental trailer is having issues to be operable, clerks should offer other solutions or other trailer so it won't slow delay customer schedule.NATHAN T.
Doesn't need any improvements!ELAINE C.
Customer did not leave a comment.DERRICK H.
The waiting time was not great. I booked the pickup for 9am but with other customers, an unexpected verification call (why?) and inspecting the car I was able to leave at 9:38am. This wasn't great at all.Thomas F.
Customer did not leave a comment.Hung N.
Customer did not leave a comment.Tori N.
Business was run very well. Asset to Brand. Great customer service.Grantham C. | Overall Experience
Customer did not leave a comment.WILLMA L.
Customer did not leave a comment.QUANG T.
Customer did not leave a comment.RICARDO G.
It took forever to check out. I was expected to give a reference and a phone number and they had to confirm they knew me. Like who does that. I never have to do that with renting a car.. I was charged a full extra day with being a few hours late on the return.Douglas M.
The trailer was clean. However the right turn signal did not work.John D.
I had rented the U-Haul an it broke down on the side of the freeway I stayed on the ide of the road for 4 1/2 hours then when they finally fixed it an I got it home it started running hot again I had to call a tow truck an get it towed am still was chargedMICHEAL E.
Very helpful staffMALCOLM CHARLES S.
Jerold was very professional and quick.ALI H.
The containers are delayed by more than a week and still it is unclear when they will arriveMaria M.
DID NOT LIKE THAT HE HAD TO CALL AN EMERGENCY CONTACT IN ORDER FOR ME TO RENT THE TRAILER. HE WOULD NOT LET ME RENT UNTIL SOMEONE ANSWERD THE PHONE. I RENT ALL THE TIME NEVER HAD U HAUL DO THAT. THEY SHOULD PUT UP RULES BECAUSE I FELT IT WAS UNCALLED FOR.Roberta J.
Customer did not leave a comment.Tracy J.
Worse customer service. Waited in line for over an hour. Staff kept talking to themselves about personal non work related items. Made me late to meet my movers. One staff member (new hire) went to his backpack opened a bag a chips and began to eat them. This place is a joke.TISHA R.
Great serviceJames K.
Just try it! ðŸ‘ðŸ¾oscar B.
Went above and beyond.Candace K.
Customer did not leave a comment.MYRA F.
Customer did not leave a comment.Billy H.
Customer did not leave a comment.TRALEXUS M.
Customer did not leave a comment.EDDIE F.
The line both to pick up and drop off took a crazy amount of time. There was only two people in front of me but took half hour. Take a page out of McDonalds play book and figure out how to significantly speed things up!TIMOTHY C.
Courteous staffs, fast and easy re-scheduling. The check out and check in process is very smooth and straight forward. I am very pleased.Tuyet H.
Amanda was awesome.Randy B.
Customer did not leave a comment.PAIGE K.
Customer did not leave a comment.Michael B.
I originally made a reservation with the Meyerland location..... I was contacted an hour before pick up that they didn't have the unit available. Very inconvenient, made me late for appointment.palmia M.
Hire personnel that are customer service providers and that know how to speak to customers without being rude. And whom can multi task. One whom don't mind helping customer without attitude. And being rudeTiffany G.
It maybe in the terms of the contract, but most people do not read the terms, it would be good to let the customer that if he is late picking up the trailer, the reservation is cancelled. Everything was fine. Good serviceARTURO R.
The wait time was extremely long! It took over 30 minutes for me to be helped by someone. This was do to there only being one representative on hand. It wasn't his fault. He had to check in customers then go load up there stuff. That took time. They need to have more employees working in the morning which is when I assume would be the busiest times since people want to get started working on what they need to do early in the day.ANTONIO L.
Crowded lot and buried customer service reps. Waited for 20 minutes to return my trailer, then was told to just do it online.SEAN M.
The sales rep.Ashton,was very helpful an professinal .Connie D.
Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.DANNY L. | Overall Experience
Customer did not leave a comment.helen r. | First Impressions
Customer did not leave a comment.Tabitha G. | First Impressions
Great service ,friendly staff, clean storageDANNY L. | First Impressions
Ashton is a great person!China M. | Overall Experience
Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.Cederic S. | Overall Experience
Customer did not leave a comment.Shawn C. | Overall Experience
Customer did not leave a comment.KELLIE W. | Overall Experience
Customer did not leave a comment.jomond h. | Overall Experience
Great team!stephanie B. | First Impressions
Good PeopleCHARLES A. | First Impressions
Customer did not leave a comment.dony j. | Overall Experience
The staff’s was kind and courteous and went above and beyond for mePeggie B. | Overall Experience
The staff were helpful toward me doing the entire process.calvin W. | First Impressions
Customer did not leave a comment.Jermoney J. | First Impressions
Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽camelia g. | First Impressions
Staff was always helpful, courteous and efficient!Estela V. | Overall Experience
During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.world youth f. | Overall Experience
Very friendly and helpfulROLANDA G. | Overall Experience
The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren’t able to use the unit.Tatiana B. | Overall Experience
Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.tashun t. | First Impressions
Ashton was very knowledgable and polite. Great customer service.Deborah J. | First Impressions
Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.RONNYE A. | Overall Experience
The staff is fabulouskristine H. | First Impressions
Very nice peopleanna e. | Overall Experience
Is hard to to go around corners with large itemsdony j. | First Impressions
I got my storage unit fast and was explained everything thoroughly.Humsini V. | First Impressions
very friendly and helpfulOlivia A. | Overall Experience
Nice placelisa f. | Overall Experience
Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.Joselyn T. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!