Customer Reviews for U-Haul Moving & Storage at NRG Stadium

4,342 reviews

10621 S Main St   Houston, TX 77025
(South of 610)

(713) 668-7144

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(713) 668-7144

10621 S Main St
Houston, TX 77025
(South of 610)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

oscar W. 
Rating:
5.0

Amanda was very helpful during the whole experience

anastasia d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Jie L. 
Rating:
5.0

Even on Thanksgiving Day the staff was awesome.

Phillip A. 
Rating:
5.0

Best service I've had in years.

Allen W. 
Rating:
5.0

Customer did not leave a comment.

Kentrail R. 
Rating:
1.0

The manager was very rude in the tone in which he spoke to me.

Kareme T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

I rented a trailer at closing time and returned it after closing the next day. I was VERY disappointed to be charged for 2 full days. Otherwise a great location with very helpful people.

Frederick Selby C. 
Rating:
4.0

Customer did not leave a comment.

Asia P. 
Rating:
5.0

Keep up the good work

valencia K. 
Rating:
5.0

Keep up with great in person customer service. I am always able to call or go by and get great customer service.

Charlotte W. 
Rating:
5.0

Every time I deal with the people at S. Main in Houston, I get fantastic service. THere have been times I've been charged too much and they always help. And changing reservations is easy with them. They are very helpful. Great job.

theo S. 
Rating:
5.0

Very courteous and professional. Thank you!

linda L. 
Rating:
5.0

Customer did not leave a comment.

Qunintavia R. 
Rating:
2.0

They overcharged me 20$ for refuelling gas.

JIMING K. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

damon C. 
Rating:
5.0

Customer service was excellent

robert L. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
5.0

Hire someone to answer the phone. Multiple calls went to voicemail

ART K. 
Rating:
5.0

Staff was friendly and helpful, especially Amanda Brown who helped me and who I also saw giving great customer service to numerous others. She was kind, knowledgeable, and efficient. I really appreciated Amanda.

Duncan M. 
Rating:
5.0

Curtis was really friendly. I recommend anyone to visit this location on Main Street.. thank you all for everything

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

willie J. 
Rating:
5.0

The truck that I rented was horrible. It stalled in the middle of the road. Driver side door barely shuts. Truck idles rough. Radio doesn't work. The alignment on this truck is off as well barley stayed straight. I've rented many vehicles from you guys, this one has been the worse I've seen.

brandon S. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

I can't say anything needs improvement. Everyone who I came in contact with was so friendly and helpful. Great team over there.

Yearnater S. 
Rating:
4.0

Have like Refreshments complimentary for customers remind everyone we moving and on a time frame and don't have time to purchase something to drink Thank you but We as American people really appreciate UHAUL

priscilla W. 
Rating:
5.0

Thank you elusive great customer service

melvina J. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

This is a busy location and probably needs a little more help so that additional time can be given to customers picking up equipment…

Bob T. 
Rating:
5.0

The employees are professional, hard working and extremely knowledgeable about their work. They are very helpful when they can help. I have nothing dissatisfactory to say about them so far. Despite the aforementioned l, I will most likely never do business with U-Haul again in the future. I feel cheated after paying the exorbitant price I paid for my rental. Especially when I am a veteran and it rained for two days making it impossible to move anything.

TUWASE G. 
Rating:
1.0

The brakes on the vehicle almost lead to a wreck. When picking up the vehicle the guy making the reservation was playing with his voice as if everything was a joke. Very unprofessional. When I was speaking with him about my reservation a lady came from the back taking inventory of all the missing boxes as of we weren't conducting business. Long story short will not do business and encourage others not to do business at this location.

timothy L. 
Rating:
3.0

Make sure check engine light isn't on and alignment is done

Michelle S. 
Rating:
5.0

Nothing

Carolyn C. 
Rating:
4.0

Customer did not leave a comment.

Thomas J. 
Rating:
3.0

Not cancel my only reservation within the same hour of pickup. I know this was done by the employees to gain sales numbers. Clean the equipment and maintenance was needed

Georiko C. 
Rating:
5.0

Customer did not leave a comment.

Carol L. 
Rating:
4.0

Customer did not leave a comment.

Tamula B. 
Rating:
5.0

Employees were courteous and helpful

Rickey M. 
Rating:
4.0

Everything went good guys there where easy to work with and made my rental experience smooth.

Trent D. 
Rating:
5.0

Customer did not leave a comment.

Vineet K. 
Rating:
5.0

Customer did not leave a comment.

DELAWRENCE B. 
Rating:
5.0

Amanda was very good, friendly,and knowledgeable.

Ed F. 
Rating:
3.0

It was not explained that we would have to travel 30 miles to drop off trailer because no one near us was expecting drop offs. Was on hold for 1 hour and 10 mins and then hung up on trying to change drop off location. Everyone I spoke with was very pleasant but they all said something different. It was very frustrating after traveling 1,900 miles.

Lawrence G. 
Rating:
5.0

The staff was fantastic at this location and provided quick service! Kudos to everyone there, thank you for making my rental experience a fantastic one!

Dennis F. 
Rating:
5.0

Amanda was awesome. We had our truck stolen and we're in a bind. She set us up with what we needed

JOHN B. 
Rating:
5.0

Great service! Highly recommend this location

rene C. 
Rating:
5.0

Customer did not leave a comment.

hazel H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Ramona H. 
Rating:
5.0

Customer did not leave a comment.

Sierra R. 
Rating:
1.0

The young lady that helped with the return was fantastic. Great attitude, smiling, friendly. If I ever have to rent another trailer in Houston, I would drive further to go to this location.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Hong V. 
Rating:
5.0

This store values, their customers. I rate this store *9, this the only store location I recommend for anyone they are close to 610, Medical Center, Hwy 90, Southwest Belfort Area, Brasewood and Hilcroft Area also. I've been going to this location 4 or 5 years. Thank you Store # 930082.... I will come back soon 💕

Rita G. 
Rating:
5.0

Customer did not leave a comment.

Cameron G. 
Rating:
4.0

Customer did not leave a comment.

Maria F. 
Rating:
5.0

Customer did not leave a comment.

Shanika T. 
Rating:
5.0

Customer did not leave a comment.

Elias P. 
Rating:
5.0

Truck was very clean , people are friendly and so helpful!

Tala S. 
Rating:
5.0

Excellent work

Ben K. 
Rating:
5.0

Customer did not leave a comment.

Lanu M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN R. 
Rating:
5.0

Ashton the manager is the consummate expert and gentleman in making operations and customer service exceptional

TROY C. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
5.0

The employees were very nice and service was great.

derrick G. 
Rating:
5.0

Customer did not leave a comment.

DEWAYNE R. 
Rating:
4.0

Customer did not leave a comment.

TROY P. 
Rating:
5.0

Great customer service!

Carter C. 
Rating:
5.0

This location is always very busy and there was very limited staff yet they still managed to do an amazing job taking care of all the customers. There was a line out the door and they got thru the line very efficently and were very pleasant at the same time. Very helpful and super friendly no matter how busy they were. Same when we dropped off. Excellent customer service.

Whitney S. 
Rating:
5.0

Staff was helpful in the move process.

Percy K. 
Rating:
1.0

Order dollies none available, reservations made 2 weeks in advance customer service call me the night before pickup truck no truck had to drive across town to get had to drive across town for one. I will not be using your service again.

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
4.0

Every truck needs a dolly

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Amanda Brown great!

stephen M. 
Rating:
5.0

The service out and back in was great. Thank you

Homer C. 
Rating:
5.0

Customer did not leave a comment.

Roger R R. 
Rating:
5.0

Customer did not leave a comment.

Daryl H. 
Rating:
5.0

Customer did not leave a comment.

Patricio A. 
Rating:
5.0

Have a 4 wheel dolly.

TOMMY V. 
Rating:
5.0

N/A ALWAYS BE THIS

veronica A. 
Rating:
3.0

Have more helpful front desk personnel. He didn't want to help because it was 650 and he was about to leave and then my equipment wasn't in the truck so I had to go back the next day.

Ebony E. 
Rating:
3.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

The location an equipment was great,just had little situaton,with downloading info,not so computer savy

connie D. 
Rating:
5.0

Customer did not leave a comment.

Latoya S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Candice j.  |  First Impressions 
Rating:
2.0

The customer service at this location is poor.

Yolanda C. 
Rating:
5.0

A Really great auto trailer. I did a reserve via my phone about 90 minutes B4 I arrived. But it was nowhere to be found. Luckily, they had a unit I could rent. Most likely I missed a button on my request.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Everything was good. Staff very friendly.

Craig O. 
Rating:
5.0

All good

Genaro G. 
Rating:
5.0

Customer did not leave a comment.

billy K. 
Rating:
5.0

I rented collapsible tubs that advertised as being cleaned prior to rental, my tubs were FILTHY.

Jackie J. 
Rating:
1.0

they'll tell you . i have legal concerns mostly

daryl D. 
Rating:
5.0

Customer did not leave a comment.

KADARRELL M. 
Rating:
4.0

Customer did not leave a comment.

Gerald G. 
Rating:
5.0

Great service from all the employees I interacted with, very friendly and helpful. Thanks!

Kegan B. 
Rating:
5.0

Customer did not leave a comment.

DINGHUAN D. 
Rating:
5.0

The gentleman that helped me was very veg good and attentive

William M. 
Rating:
4.0

Customer did not leave a comment.

kimberly W. 
Rating:
5.0

Service was good

CHARLES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nikisha t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOWAYN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

khalia d.  |  First Impressions 
Rating:
1.0

I was charge for equipment I didn't get. Then I my storage wasn't ready for me when I got there . I was charge each day 14 for insurance. It should be a 1 time fee I only had the renal for 2 days . And I was charged 28 dollars . I was told to extend for one day it would be 20 dollars but I was charged way more almost 70 dollars for extra da

Refugio F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeffrey J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elva Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerold B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VALLEN M.  |  First Impressions 
Rating:
5.0

AMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!

Isaiah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LINDA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARIC R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malik H.  |  First Impressions 
Rating:
5.0

Business was run very well. Asset to Brand. Great customer service.

Grantham C.  |  Overall Experience 
Rating:
5.0

Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.

DANNY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

helen r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha G.  |  First Impressions 
Rating:
5.0

Great service ,friendly staff, clean storage

DANNY L.  |  First Impressions 
Rating:
5.0

Ashton is a great person!

China M.  |  Overall Experience 
Rating:
5.0

Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.

Cederic S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KELLIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jomond h.  |  Overall Experience 
Rating:
5.0

Great team!

stephanie B.  |  First Impressions 
Rating:
5.0

Good People

CHARLES A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dony j.  |  Overall Experience 
Rating:
5.0

The staff’s was kind and courteous and went above and beyond for me

Peggie B.  |  Overall Experience 
Rating:
5.0

The staff were helpful toward me doing the entire process.

calvin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jermoney J.  |  First Impressions 
Rating:
5.0

Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽

camelia g.  |  First Impressions 
Rating:
5.0

Staff was always helpful, courteous and efficient!

Estela V.  |  Overall Experience 
Rating:
5.0

During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.

world youth f.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

ROLANDA G.  |  Overall Experience 
Rating:
3.0

The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren’t able to use the unit.

Tatiana B.  |  Overall Experience 
Rating:
5.0

Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.

tashun t.  |  First Impressions 
Rating:
5.0

Ashton was very knowledgable and polite. Great customer service.

Vernon N.  |  First Impressions 
Rating:
5.0

Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.

RONNYE A.  |  Overall Experience 
Rating:
5.0

The staff is fabulous

kristine H.  |  First Impressions 
Rating:
5.0

Very nice people

anna e.  |  Overall Experience 
Rating:
4.0

Is hard to to go around corners with large items

dony j.  |  First Impressions 
Rating:
5.0

I got my storage unit fast and was explained everything thoroughly.

Humsini V.  |  First Impressions 
Rating:
5.0

very friendly and helpful

Olivia A.  |  Overall Experience 
Rating:
5.0

Nice place

lisa f.  |  Overall Experience 
Rating:
5.0

Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.

Joselyn T.  |  Reservation 
Rating:
5.0

I just appreciate everyone that work there....thank you all great service.....

BOBBIE S.  |  Overall Experience 
Rating:
5.0

I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy

John R.  |  Overall Experience 
Rating:
4.0

Very good service over the phone

jim m.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Propane

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