Customer Reviews for U-Haul Moving & Storage at Oakwood

5,020 reviews

No 4 Westbank Exp   Gretna, LA 70053
(By Oakwood Mall)

(504) 368-1965

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 368-1965

No 4 Westbank Exp
Gretna, LA 70053
(By Oakwood Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TERRELL B. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Everything went smoothly

Susan U. 
Rating:
5.0

Customer did not leave a comment.

MANCE T. 
Rating:
5.0

Customer did not leave a comment.

Debra J. 
Rating:
5.0

Customer did not leave a comment.

Menyuon M. 
Rating:
5.0

Customer did not leave a comment.

Montie L. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Cosmas J. 
Rating:
4.0

The staff was helpful and professional.

Sharon H. 
Rating:
1.0

The pick up location did not have my rented equipment. I was passed along to 4 other locations and still no equipment. What good is it to have a confirmed reservation if there is no equipment. In addition, all the location's staff were rude and need to find other jobs,.

matthew P. 
Rating:
4.0

Customer did not leave a comment.

Ebony L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rudy L. 
Rating:
5.0

We had a Burnt head light. They forgot to put dolly in bag of truck and the a/c in side of truck was not working. Very hot and very disappointing.

Dusty L. 
Rating:
5.0

Customer did not leave a comment.

Joy P. 
Rating:
5.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Mr Howard was very professional it was a great experience, I will recommend u haul gretna to others

Edmond C. 
Rating:
1.0

Why tf y'all scam people saying it is cost 19.95 for rental then you finish paying $100 for the mf. It ain't worth the fuck. Next time I'll move stuff with a damn wagon or something. Fuck this service

Kevin C. 
Rating:
5.0

Nothing I can think of checking in to checking out was 5 stars. Manager was very Knowledgeable and outside gentleman was very knowledgeable.

Melvin D. 
Rating:
5.0

Thank

GRINDL N. 
Rating:
3.0

Customer did not leave a comment.

Regina W. 
Rating:
3.0

Customer did not leave a comment.

GERALD B.  |  Overall Experience 
Rating:
5.0

Very customer friendly. Easy in and out!

MIKE O. 
Rating:
3.0

Seat was ripped. There were not enough places for drop offs. Poor lighting.

Caroline N. 
Rating:
5.0

Customer did not leave a comment.

kendall J. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Felicia F. 
Rating:
5.0

The truck needs to be services

juana G. 
Rating:
2.0

The people on st Claud was very very rude not helpful

Reginald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara W. 
Rating:
5.0

Had only one person working at the desk

James K. 
Rating:
5.0

Customer did not leave a comment.

Jeanie W. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Muhanad O. 
Rating:
1.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Vincent T. 
Rating:
5.0

Customer did not leave a comment.

Ever C. 
Rating:
5.0

Staff should be a little more helpful plus stuff should be on same accord

Tyrone W. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
3.0

Bryan was extremely helpful . There's an older woman there I can't remember her name but she needs more training and listening skills . I had made my reservation online and only needed to pay for my truck but she failed to hear me tell her that 3 different times . I then showed her my reservation and she ended up trying to double charge me for the boxes I already paid for . When I mentioned the difference in price she called the manager to help her fix the error but KEPT stating I never told her the items were already paid for even though I did and also she had glasses on but still couldn't read my reservation which clearly SAID paid for . She really hindered my moving experience because I wasted an hour there that day and had to come back the next morning because she had removed the TOW off of my reservation . Bryan , the other young lady with blue hair and the manager were all extremely helpful but that woman needs training ! You'll lose business having her mess with peoples money and time like she did and she has no accountability .

Jaleesa H. 
Rating:
5.0

My experience was amazing, they associates worked with me and they worked with me and they squeezed me in the schedule when they were limited. I thank them greatly.

Brittany A. 
Rating:
2.0

Be more knowledgeable of the operation. Provide vehicle that is clean both inside and out. Have more quality vehicles for out of town drop off.

jimmie T. 
Rating:
5.0

Customer did not leave a comment.

Shontel R. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
3.0

Customer did not leave a comment.

Ida B. 
Rating:
5.0

Great

Valarie K. 
Rating:
5.0

Customer did not leave a comment.

walter J. 
Rating:
5.0

The process was smooth and fast…. No change needed

Wanda S. 
Rating:
1.0

There where two workers having a altercation while customers where standing outside waiting to be served we where asked to wait outside for over 30 minutes.There was screaming and yelling coming out of the building it was very unprofessional how it went down and how it was handled customer service had an attitude

alana G. 
Rating:
4.0

Even though they were extremely busy, the staff remained patient, attentive, and engaged.

Jo Ann C. 
Rating:
5.0

Customer did not leave a comment.

Vincent T. 
Rating:
5.0

The ladies who helped me was very nice & helpful!

Kishell B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carroll B. 
Rating:
5.0

Customer did not leave a comment.

Cherie C. 
Rating:
5.0

Very efficient staff

Matthew R. 
Rating:
1.0

Customer did not leave a comment.

Skylar S. 
Rating:
3.0

I reserved an appliance dolly but wasn't told until I arrived that onevwas not available and no effort was made to locate one at another store. It resulted in us leaving our refrigerator and some furniture behind and having to make arrangements another day. It would have been helpful if I knew the evening before. We could have made other plans and wouldn't have rented the larger truck.

PHILIP S. 
Rating:
5.0

Outstanding

Norman B. 
Rating:
1.0

Customer did not leave a comment.

Brock Z. 
Rating:
5.0

Customer did not leave a comment.

Vincent T. 
Rating:
5.0

Everyone was great and the experience was smooth

Joseph S. 
Rating:
5.0

My experience at the pickup center was great. The staff was very nice and knowledgeable.

John K. 
Rating:
5.0

Customer did not leave a comment.

Diego L. 
Rating:
5.0

Team members were knowledgeable and customer service focused.

Mark M. 
Rating:
3.0

First, I wanna say, Got Stopped By A Police Officer BECAUSE The Truck Was Going From One Side Then The Other Side Like I Was A Drunk Driver, And That Was Far From The Truth. So It Was Not A Good Day AT ALL. I Was Not Happy About This At All. so No I Would n Will Not RECOMMEND U-HAUL.

edith L. 
Rating:
5.0

Customer did not leave a comment.

antonieta B. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM O. 
Rating:
5.0

Friendly and over and beyond

suzette k.  |  First Impressions 
Rating:
3.0

The vehicle was clean enough but the battery died while moving my things so we had to contact roadside assistance to come replace it while we were in the middle of the move.

Marcus S. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

The staff was professional and knowledgeable. Excellent customer service.

Michael M. 
Rating:
1.0

Make reservations but did not have equipment to deliver it was two days late disrupt my schedule

Odell L. 
Rating:
5.0

Uhaul app was not working for after hours drop off. Tried on 2 different phones, both would get stuck after step 2. On site staff closed my ticket the next morning. I thank them!

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

All good

Bud M. 
Rating:
1.0

Customer did not leave a comment.

Aubrey L. 
Rating:
5.0

To have a phone holder or gps screen to help navigate a long road trip

Tan N. 
Rating:
5.0

Customer did not leave a comment.

susan P. 
Rating:
5.0

The older gentleman that's helped me today goes above and beyond what's needed. It's obvious he likes his job. The young guy just slow. I don't think he likes his job.

Clarice J. 
Rating:
5.0

From pick up to drop off , my experience with everyone there was very pleasant. I extended my drop off three days in a row and they were very courteous and professional ! Will definitely use them again in the future , if needed

Lisa C. 
Rating:
5.0

nice truck ty

william S. 
Rating:
5.0

Customer did not leave a comment.

thamus J. 
Rating:
5.0

Customer did not leave a comment.

Omar C. 
Rating:
4.0

Customer did not leave a comment.

Tiffany Q. 
Rating:
5.0

Had to go to two locations to pick up trailer. The place I was told to go to didn't have my trailer.

Bud M. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Johnesha T. 
Rating:
4.0

None at this time.

Julius L. 
Rating:
5.0

Customer did not leave a comment.

Chad D. 
Rating:
5.0

Staff was very helpful and friendly. Set me up quickly.

Thom N. 
Rating:
5.0

Customer did not leave a comment.

vincent T. 
Rating:
3.0

I know most vehicles don't come with CD players, but it would be nice to have for those who like to listen to them.

russell R. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
4.0

Friendly employees

BLAINE T. 
Rating:
4.0

Customer did not leave a comment.

Emily R. 
Rating:
4.0

Customer did not leave a comment.

phaedra J. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

amanda W. 
Rating:
5.0

Customer did not leave a comment.

KEION D. 
Rating:
4.0

Customer did not leave a comment.

Patty C. 
Rating:
2.0

I received a phone call the day before I was scheduled to get storage stating that my reserved storage unit was no longer. I had a one-way uhaul truck to New Orleans, louisiana so last minute changes mean I would have to change everything else. We finally decided on a different day. When I call to check on everything, I was told that my unit was only a 10x10x8 instead of the 10x15. I was was unloading a 20foot truck. I had to search other storage companies to fit my needs. This was definitely a huge inconvenience, waste of time and money!

Oasis S. 
Rating:
5.0

Very clean and efficient

Jefferson R. 
Rating:
4.0

Customer did not leave a comment.

Muhanad O. 
Rating:
3.0

Customer did not leave a comment.

Muhan O. 
Rating:
5.0

Customer did not leave a comment.

COREY A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dustin M.  |  First Impressions 
Rating:
5.0

Kim and everyone were very kind and helpful.

Daniel A.  |  Overall Experience 
Rating:
5.0

Manager Aisha was the best, very helpful.

Dominic b.  |  First Impressions 
Rating:
5.0

The lady who checked me in was very help

lakeesha j.  |  First Impressions 
Rating:
5.0

Th staff was amazing the best the that helped me was the best in the business I love this staff

Reginald W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Debra B.  |  Overall Experience 
Rating:
1.0

Very poor customer service experience at at another location

Shanell C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kysha S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

darren H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHATAWA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CREYON M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

GREGORINISHA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keywana R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Donjana F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kemelashona R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAMEEKEE M.  |  First Impressions 
Rating:
1.0

This place needs a serious training in customer service and relations. I had an cashier associate tell the cashier that was waiting on me ,she didn’t need to apologize to me, I front of me because their system was running slow . Of course I asked her why would she say that in front of the customer with meat amazing right there. Ohhh,it escalated and yes she had every right to call the police. I read he so bad. I called to speak with the manager she made a promise to compensate me,which I never received an email with any changes included. Didn’t happen. However, these ladies need to be on undercover boss,that’s how rude and ignorant they are at the U-Haul West Bank , Gretna , LA location. The next month I closed out my storage and moved on. You shouldn’t try people you know nothing about. That’s making a long story short

Pamela M.  |  Overall Experience 
Rating:
4.0

Temperature in the 4th floor was 80 degrees.

Ann D.  |  First Impressions 
Rating:
2.0

I had mold on everything in my storage unit and it was supposed to be a climate controlled unit. The best they could tell me was to call the insurance number.

Cierra h.  |  Overall Experience 
Rating:
3.0

Mold grew on my couch.

MIA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherese J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Toya B.  |  Online Move In 
Rating:
1.0

The internet says that the storage facility is accesable until 10pm and after i rented it and was given a code, i couldn't get in at 6:30 pm and was told the following day that access was only during business hours. I had to ask for a refund that i'm still waiting to be returned. It screwed up my entire moving plan for the weekend.

Maya D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Andrew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AURORA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LOUVINA S.  |  Overall Experience 
Rating:
5.0

We appreciated the helpful and accurate staff and especially liked the first month being free.

Timothy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon H.  |  First Impressions 
Rating:
3.0

The website had a different set of Access hours than was actually the case. Those hours were part of my decision to go with UHaul. It was too late to change locations when I realized the true hours. I needed the storage right away

Patricia S.  |  First Impressions 
Rating:
5.0

The manager was terrific, highly professional. My experience could not have been any better. The cashier, the gentleman who helped me with the truck I rented could not have been more helpful. It was nice to experience such a high level of customer service.

william r.  |  Overall Experience 
Rating:
5.0

staff was amazing

ayan p.  |  First Impressions 
Rating:
5.0

Hopefully move out will be just as good of an experience as moving in was.

Timothy P.  |  First Impressions 
Rating:
5.0

Aisha were very professional and polite

DARRYL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyshon T.  |  Overall Experience 
Rating:
1.0

Climate control advertised No heating system Damaged to mt goods Called and placed a complaint no return call First manage told me to not park in a place Now he is not there everyone parks there Employees park need unpacking area Poor staff they need more The lady who does the cleaning s a sweetheart

monty a.  |  Overall Experience 
Rating:
5.0

Move in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questions

Byron R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bonnie G.  |  Overall Experience 
Rating:
1.0

They Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!

tawana b.  |  Overall Experience 
Rating:
5.0

Thank you! Personnel always helpful and professional!

Kim D.  |  Overall Experience 
Rating:
5.0

Outstanding overall with everything. They was kind and had patience with every question I had.

Sulynn L.  |  First Impressions 
Rating:
4.0

Overall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.

Tonia B.  |  Overall Experience 
Rating:
2.0

Customer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.

Kathryn R.  |  First Impressions 
Rating:
3.0

I reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terrible

Danielle H.  |  First Impressions 
Rating:
3.0

It was a bad experience my storage was broken into and very personal things were stolen.

SIMONE A.  |  Overall Experience 
Rating:
5.0

Very professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.

Kim D.  |  First Impressions 
Rating:
3.0

Need loyal customer incentives.

Charon S.  |  Overall Experience 
Rating:
5.0

Great staff and location loved my experience

Miquel A.  |  Overall Experience 
Rating:
5.0

Great job

michele b.  |  Overall Experience 
Rating:
5.0

Great service

John V.  |  First Impressions 
Rating:
5.0

The GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.

Cameron H.  |  Overall Experience 
Rating:
3.0

Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my account

TRACY S.  |  First Impressions 
Rating:
4.0

I have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.

MICHELE R.  |  Overall Experience 
Rating:
4.0

Didn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.

sandra d.  |  Overall Experience 
Rating:
5.0

Very professional, helpful, and courteous staff!!

Lamarilus J.  |  Reservation 
Rating:
4.0

I truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.

Denise F.  |  Reservation 
Rating:
5.0

The lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family Leon

LEON G.  |  Overall Experience 
Rating:
3.0

The agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.

Deric J.  |  Overall Experience 
Rating:
3.0

My only problem with u haul is the fact, yearly the storage fees went up. I know it cost to maintain any business. However, in the eleven years I stored my merchandise the cost became unaffordable.

CAROLINE M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top