Customer Reviews for U-Haul Moving & Storage at Page Ave

6,208 reviews

9820 Page Ave   Overland, MO 63132
(Corner of Page and Dielman)

(314) 423-5151

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(314) 423-5151

9820 Page Ave
Overland, MO 63132
(Corner of Page and Dielman)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This 5x8 cargo trailer waist level side wall bumpers had slots for tie downs, but the slots were so narrow I was unable to get hooks or rope in. Other 5x8 cargo trailers had slots large enough for tie down strap hooks.

Chris S. 
Rating:
5.0

The Customer Service was great! Christian was very knowledgeable and friendly! It was a pleasure meeting him!

DONNA H. 
Rating:
5.0

Staff was courteous, positive and professional. Upon return, the outside agent was efficient and used a handheld device to process the final payment that was just WOW! Just like the airport rental car return service. U-Haul is the best! Thank you! They should rent cars too! (White with orange trim and silver top.)

ANDREW M. 
Rating:
4.0

After i picked up the van my wife thought it smelled of marijuana and when I returned it the uhaul receiver agreed. This could have been a problem.

RICHARD V. 
Rating:
5.0

Customer did not leave a comment.

SHEILA M. 
Rating:
5.0

Customer did not leave a comment.

KARLA A. 
Rating:
5.0

Customer did not leave a comment.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS R. 
Rating:
5.0

Customer did not leave a comment.

KAY B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Continue too exceed customers expectations and you services will continue too speak for itself. You all are magnificent to me and others

WILLIE J. 
Rating:
5.0

The experience was great. The rep even gave me an extra hour when I picked up late, which I ended up needing.

CHRISTOPHER K. 
Rating:
5.0

I was disappointed to learn that the pickup truck I had reserved was not returned so I really hadn't reserved anything. But for the same price I was quickly given a cargo van which I I liked even better and that was a relief. I soon learned that it's difficult to predict how long it's going to take for any move. Everyone was very professional and kind and I have bought lots of moving supplies from this location and always have been impressed.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

LAUREN A. 
Rating:
5.0

Customer did not leave a comment.

LORNA B. 
Rating:
5.0

You're doing great, keep it up!

Michael M. 
Rating:
4.0

My reserved and prepaid van was not available when I arrived at Maryland Heights location. I was offered a box truck which was not acceptable to me. I was redirected to the Page location. Took an extra 3o minutes to go the other location and get the van, plus added mileage on my rental because of the location change. Still like the Maryland Heights location, though. Used many times and this was the first hiccup. Would have been nice to have been notified that my reservation wasn't available.

MARK W. 
Rating:
5.0

Best U-Haul place ever! Excellent service and good price!

JOHN I. 
Rating:
3.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

DARLENE G. 
Rating:
5.0

Quick and simple to sign up for a truck with plenty on the lot to choose from, which is nice. Friendly workers.

Brett W. 
Rating:
5.0

The truck looked brand new and was nice and clean. The staff both were absolutely wonderful, very polite and articulate. My experience was superb.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

WILLIE S.  |  Overall Experience 
Rating:
5.0

Thank you!!

JILL B. 
Rating:
3.0

Stop robbing people. I was charged for 2 days when I only needed one and I barely used the mileage they gave me but I got none of my money back.. I was robbed. I should have at least got a refund for what I didn't use. And my price kept changing. When I made the reservation online the price was one thing then when I went to put my card in, the price went up and then when I went to pick up the truck, my price went up again but no one explained to me why I had to spend so much.

James D. 
Rating:
5.0

Overland, MO was great! They actually answered their phones. However, Kelly in Sarasota, FL DID NOT!!! We were paid until the 20th. They picked our stuff up on the 21st from Sarasota and I still had to pay a full month's rent before we could get our stuff. He, Kelly, had stood right in front of me and told me that they didn't worry about a couple days. Lied and would not answer his phone or return my call.

Mike M. 
Rating:
5.0

Nothing, young man was very professional

GARRY P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

The man who checked us both in and out was not friendly at all.

Sandy G. 
Rating:
5.0

None.

BORIS T. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

I was really impressed by the young people at the Page Blvd location in St Louis, Mo. They were all very knowledgeable and attentive as well.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO D. 
Rating:
5.0

Customer did not leave a comment.

ETHEL W. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Awesome service. Thank you!

LESA H. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA G. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Customer did not leave a comment.

SANDRA S. 
Rating:
5.0

Everyone was very nice ,keep up the great work.

CHESTER R. 
Rating:
5.0

Customer did not leave a comment.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

venita H. 
Rating:
5.0

Customer did not leave a comment.

Matt D. 
Rating:
5.0

Just keep up the great work that you guys do!!!! Again you guys are great!

JOSEPH M. 
Rating:
5.0

great customer service with every worker I came in contact with

TAMICA T. 
Rating:
5.0

It was a great wxpeience from start to finish

Kevin K. 
Rating:
1.0

People living in storage units . They even rented me one with some one living it. Also the special of rent a truck first month storage wasn't done. I had to make them do it when I rented 3 unit different time. Then to move out was horrible, asked day before why when i rented truck and moving service threw your web site. They were EXCELLENT. But uhaul told use it's at different uhaul, I need to switch the driver . They said you didnt need to just give my phone number . WRONG not only show license change account to him. Made him pay $122.00, he didnt have any credit cards with him. So THANK GOD my sister was out in the car. She paid. MY CREDIT CARD IS IN FILE . why didnt they use it. So another person is living 2 locker's down. I was by my self. 56 yr old white women. SCARED THE CRAP OUT IF ME. AGAIN. The first time I talked to upper management, they said that he had been working on fixing the problem. I said really they said they had no idea someone was living in the unit they rented me. I SAID WOW YOU REALLY DROPPED THE BALL. So now it happened again.you need to fix this. You are a nation wide company. REALLY. This is a news worthy store. So how will this be rectified??? Disappointed customer.

Lisa O.  |  Overall Experience 
Rating:
3.0

For older adults could not do the phone check in had to call a younger person to come help. Took me an hour to return. The whole point was not to bother others and yet I had to.

VIOLA L. 
Rating:
4.0

Customer did not leave a comment.

CHERYL L. 
Rating:
5.0

Customer did not leave a comment.

Sylvester T. 
Rating:
5.0

Customer did not leave a comment.

Lyndel S. 
Rating:
5.0

Did not get my final receipt emailed to me

Joel L. 
Rating:
5.0

Customer did not leave a comment.

SHULYN Z. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER P. 
Rating:
5.0

Quick and efficient

GLENNON K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Great trusted Professional Service. Wonderful folks.

ROBYN P. 
Rating:
5.0

I initially tried to use the Uhaul in Hazelwood on Dunn rd. However, after 3 months they were unresponsive and never received the alleged ordered hitch. Therefore I bought the hitch, wiring, and tow package from another vendor, who got me those items in just 1 day. Then I went to the Uhaul on Page in Olivett. They were very accommodating and got my 3rd party hitch and wiring installed very timely. I will also rent my cross country trailer from them. Same company - much different service!!

MICHAEL M. 
Rating:
5.0

almost impossible to call the location itself. call was always sent to call center where wait time was usually ten minutes. Once at the location everything was great.

JEFF M. 
Rating:
5.0

Reserving and organizing your pod for delivery was one of the most frustrating things i've done in years. Everyone I spoke to was very nice and agreed that your system is terrible. I spent approximately 9 hours on the computer and on the phone on hold trying to make corrections. At the end everything worked out but there's no way I'd use uhaul again unless your system for pods is overhauled.

ALAN W. 
Rating:
5.0

Great !!! Mr . Williams who checked me in true Gentleman, professional!!!

CRAIG D. 
Rating:
5.0

Pick up and drop off of the cargo van we rented was a piece of cake. The van must have been new OR the staff does a really bang-up job of cleaning all of the U-Haul vehicles! Would recommend that others use this Page Avenue location, too.

STEPHEN L. 
Rating:
3.0

The truck was the roughest drive we have ever been in. Maintenance of the truck was likely required. Make for concern with damaging cargo.

MICHAEL P. 
Rating:
1.0

We were dicked around to three different locations and it took us an extra 30 minutes away from our destination.

LANE V. 
Rating:
5.0

Couldn't understand that if you pay for a full month and leave early in that month you are not using it is not pro rated.

Steven W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason R. 
Rating:
4.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

carlton S. 
Rating:
5.0

They made the process EZ. A+

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE B. 
Rating:
5.0

Staff was wonderful!

MARGARET K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
1.0

Overall, this experience in me receiving my 1 of 2 containers has been frustrating. 1) I didn't get my containers at the same time, like I was informed I was going to. 2) I didn't get my 1st container on the date the shipping manager said I would get it. 3) I didn't receive my 1st container for a full week after the fact and the shipping facility kept removing me from the drop off date. 4) the facility never contacted me about coordinating the arrival of my UBox, I was always the one initiating the contact. 5) once the Ubox finally arrived, the UBox didn't get picked up as prescr

Sarrah R. 
Rating:
5.0

Provide more clear drop off location instructions since there are two UHaul facilities within 2 blocks of each other.

John M. 
Rating:
5.0

Customer did not leave a comment.

Venkatram V. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

i moved in recently and have been using this uhaul for daily van/truck rentals to pick up local items i've bought. staff is always pleasant.

M D. 
Rating:
5.0

experience was good until i needed the empty containers picked up. they didnt pick them up and then charged me 412.00 to let them set in my driveway

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Well done -- would use again !

Michael K. 
Rating:
4.0

Need more people to care for

CHUNYUAN C. 
Rating:
5.0

fluid leak from truck when it was parked in my driveway.

JAMES O. 
Rating:
5.0

Everything was great!

Courtney T. 
Rating:
5.0

Thank you

AA'SHIA J. 
Rating:
5.0

Customer did not leave a comment.

SOON K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Overall disappointing experience. Online reservation tool kept changing delivery date. Boxes were picked up in St. Louis on 9/9/21 and we did not receive in FL until 9/26/21. THIS WAS NOT THE TERMS AGREED TO WHEN WE PAID OVER $3,000 FOR YOU SERVICES. Every time we called to discuss our issues, every rep explained it was not their responsibility and transferred us to some else. Unless we receive some sort of refund due to the extended time we were without our boxes, we will not be using Uhaul again. We paid for services assuming less than 10 days without boxes and it ended up being 17 days. We understand you are experiencing staff shortages, but that does not mean I am going to pay full price for almost double delivery time.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Lincoln A. 
Rating:
5.0

Great experience. Will be back if I need anything again!

SHEILA W. 
Rating:
5.0

Excellent service and very professional staff.

MICHAEL M. 
Rating:
5.0

Mobil App is NOT easier - took more time to do mobil, had to wait, and still had to go inside the store, so not faster or easier than just going inside. Drop was Excellent :)

WARREN M. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
3.0

Stop over charging people after they drop off truck and keave..

ALVERTIS C. 
Rating:
5.0

Usually the paperwork is the great delayer in service. This time it went quickly and smoothly.

LAWRENCE W. 
Rating:
4.0

Customer did not leave a comment.

Prashanth Reddy P. 
Rating:
5.0

The only thing is you did not tell me about the app to return the truck. I hope I did it correctly.

GWENDOLYN T. 
Rating:
5.0

No complaints, everything was good

Edward D. 
Rating:
5.0

The storage facility and personnel were excellent. I would use again.

Beverly B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WILLIE P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lisa O.  |  First Impressions 
Rating:
5.0

Great management and staff!!

Tony L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  First Impressions 
Rating:
5.0

Excellent

Carol D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew k.  |  First Impressions 
Rating:
5.0

Very quickly found me a space and got me signed up.

WILLIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  First Impressions 
Rating:
5.0

Very kind & helpful staff. I'm very happy with my choice to use U-Haul storage.

Kathy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent G.  |  First Impressions 
Rating:
4.0

Very pleasant and informative

jacqueline d.  |  First Impressions 
Rating:
5.0

I had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!

Tiffany K.  |  First Impressions 
Rating:
5.0

Fantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Thank you !

Matthew M.  |  First Impressions 
No reviews have been submitted for this location.

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