Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was a mess. Every time I turned it off we had to jump start to get it turned on. That’s not what I signed up for.
Yuwa B
Rating:
4.0
Employee was very personable and attentive
Ornetha M
Rating:
5.0
The on line booking process is easy and user friendly. The staff is professional and friendly. 5-star service.
SONG W
Rating:
3.0
The customer service agent was not friendly. He was courteous but not at all friendly as the KC location agent. The front desk was busy and the clients were presenting issues to the U-Haul reps. St. Louis, generally speaking is not a friendly town at all. So I got what I expected.
Sheila W
Rating:
4.0
This would have been "excellent", but I was promised by Deshaun a $12 credit if I returned the van with the gas tank between 1/8-1/4 (it was at 1/8, for which he apologized and offered the deal with prompting from me) - when I returned the van at the recommended level (as opposed to bringing it at the 1/8), the person checking me in denied it and would not offer the deal. I was not in the mood to argue after moving all day, but this was frustrating to have been seemingly "bait and switched" to give you all gas and take more money from me...Otherwise, no significant concerns about the process, I will just be much wiser next time if I use your services in the future.
Paul W
Rating:
5.0
Deshawn and his team are the best. Super helpful and friendly . Top notch service for sure. A true blessing
Michael H
Rating:
5.0
Customer service was excellent.
BRIAN B
Rating:
5.0
The service desk staff were friendly, helpful and polite.
Tony T
Rating:
5.0
Great service and great trailer
Lindsey W
Rating:
5.0
Everything was great
Glen B
Rating:
5.0
The staff at Overland, especially Larry and Nate in the yard, were absolutely amazing. I have never before experienced such kind, warm, friendly and responsive customer service. I love UHaul as a company because of them and every single individual who answered the phones every time I called scheduling or the physical facility at Overland. Kiddos!! Thank you all so much for a great experience!
KARI L
Rating:
5.0
Customer did not leave a comment.
Silvia P
|
First Impressions
Rating:
5.0
I can’t think of anything. Everything went smooth and professional. 👍🏾
DIANNE B
Rating:
5.0
Nothing my whole experience was perfect
Leroy T
Rating:
5.0
It was such an easy inconvenient experience. This is my first time renting a moving truck. The staff was so friendly and wonderful. Five stars. Incredible customer service. I love U-Haul. They’re definitely the best moving company especially when you’re in a bind.
Stephen W
Rating:
4.0
Staff was courteous and friendly and remember who I was when I came back
William F
Rating:
5.0
No improvement needed.
CARLA S
Rating:
5.0
All good!!!!!!
William A
Rating:
5.0
Customer did not leave a comment.
Tre' H
|
First Impressions
Rating:
4.0
For the same reasons I stated above…. NEVER AGAIN!!! Thats some fucked up shit U got going on there UHAUL 😳🤬
Lisa M
Rating:
5.0
For years, I have been a customer. This is the best service and the cleanest that I’ve seen this location ever! Thank you.
Lesa H
Rating:
5.0
Big parking lot, easy drop off, and extended hours on a Saturday evening made this location great to deal with.
Jon D
Rating:
5.0
Nothing, it was a good experience.
Marlena S
Rating:
5.0
My experience at this location was smooth and painless.
Montoi R
Rating:
5.0
Always treated like a VIP at this location...thank you! :)
Stephanie L
Rating:
5.0
Friendly and prompt
Kenneth B
Rating:
3.0
There is a lot of mold and water build up. I found tons of bugs and spiders on my stuff. In other storage units Ive rented this wasn't an issue. Overall it was fine but not great. My rent also doubled in 3 yrs. And there was no prorated before or after for only renting half a month.
Chrissy P
Rating:
3.0
Everything was good.
Kyra P
Rating:
5.0
DeShaun and his employees are always on top of thing and have excellent customer service and are always friendly and helpful!
Wes S
Rating:
4.0
The cab of the truck was dirty. The seats had debris on them and the steering wheel and console was filthy. I wound up wiping down the seats, doors, steering wheel, knobs and console myself with disinfectant. It would be helpful if the inside of trucks could be wiped down periodically. Also, trucks should be inspected after someone returns it because obviously someone had been smoking in this truck prior to my renting it. This is the second truck I rented that smelled of smoke and was filthy inside.I think people should be fined extra money for smoking inside these rental trucks because it’s unfair to the next person who has to rent them and smell smoke. I will know next time to ask for a different truck. Otherwise, the truck served its purpose and the team at this location is always friendly and professional. I will be a repeat customer.
Janice J
Rating:
5.0
I don’t have any comments
Umeko D
Rating:
5.0
U-Haul always takes a good care of me when I need a can or truck.
Alex G
Rating:
5.0
Customer did not leave a comment.
PATRICIA A
Rating:
5.0
Location and staff were friendly, the app was difficult to use and timed out.
Amberly B
Rating:
5.0
Customer did not leave a comment.
JUANITA K
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
Sky T
Rating:
5.0
The woman who helped us at drop off was super friendly. Exceptional customer service
zach m
Rating:
5.0
Customer did not leave a comment.
CHRISTINE R
|
First Impressions
Rating:
2.0
Person was very rude. He was not supportive. Not happy with his treatment with the customer.
sagar p
Rating:
5.0
Customer did not leave a comment.
CHRISTINE R
Rating:
5.0
Customer did not leave a comment.
Leineker M
Rating:
5.0
Have the equipment reserved at the place it was reserved at or compensate the renter when you make them drive out of their way to get it. If I reserve at a U-Haul Center for pickup and return, do not try to make me go to a gas station or anywhere else.
Michael U
Rating:
5.0
Excellent friendly service
Dave O
Rating:
5.0
They are always good… never a problem
Paul H
Rating:
5.0
Very smooth transaction - from start to finish- overall!
April E
Rating:
4.0
Customer did not leave a comment.
GERALD H
Rating:
5.0
Just make sure that your app that you send to take photos of the pictures of the vehicle before you leave the property works properly because I had trouble on two seconds of the truck but I took pictures of it so if there's any issues then I can show you the photos but else why you did really well thank you,
STIRLING P
Rating:
4.0
Staff very helpful and the storage facility was very clean.
adrienne y
Rating:
2.0
I was charged extra for gas after I refilled the tank
Joseph Y
Rating:
5.0
Customer did not leave a comment.
MARK K
Rating:
5.0
Thanks for providing a FULL gas tank: enterprise has stopped doing that. Thanks for CARGO VANS.
ANDREA V
Rating:
5.0
Customer did not leave a comment.
Margret M
Rating:
5.0
Customer did not leave a comment.
Deandre c
Rating:
5.0
Customer did not leave a comment.
PATRICK C
Rating:
5.0
Customer did not leave a comment.
steve G
Rating:
5.0
The stench of weed in the cab of this vehicle was bad, it's not really the fault of the location or employees, if someone smoked tobacco in a truck I would hope they would be fined for the cleaning bill.
Michael M
Rating:
5.0
Customer did not leave a comment.
Robert W
Rating:
4.0
Customer did not leave a comment.
RICHARD L
Rating:
5.0
Na
ROCKNEY H
Rating:
5.0
Customer did not leave a comment.
Peter W
Rating:
5.0
Absolutely and I mean, do not ever, recommend Advantage Movers EVER AGAIN. They were very nice, and once they finally arrived, got everything in the U box, but change the time so many times that I am so frustrated. Not only that, but I emptied one of my storage units myself before they ever arrived! That was ridiculous.
Elizabeth P
Rating:
5.0
Customer did not leave a comment.
CHARLES W
|
Overall Experience
Rating:
5.0
The process was seamless from start to finish. I like the easy online account access. I liked the friendly customer service agents on the phone. I love seeing that there are more women drivers delivering the containers. I appreciated the text messages giving me a heads up when a rep was going to call me or when the container would be delivered and picked up. I couldn’t be happier with the ease of service using U-Haul shipping containers. The process seems very dialed in and ensures my trust to continue using U-Haul as my moving provider. Awesome work! Thank you!
Vera H
Rating:
5.0
Customer did not leave a comment.
Kenneth B
Rating:
5.0
great communication, friendly drivers.
Jennifer S
Rating:
5.0
Customer did not leave a comment.
Walter B
Rating:
5.0
Nothing service was great staff was very nice!
John W
Rating:
5.0
Nothing this business seems to be perfect from this experience
David M
Rating:
5.0
The man who helped me check in was polite, well informed and efficient. He explained the details of my rental clearly, including where to return the truck when I was done. The truck itself worked well and was clean and in good shape. I liked that the padlock for the rear door was attached to a chain.
Jonathan H
Rating:
3.0
Customer did not leave a comment.
Alicia J
Rating:
5.0
Customer did not leave a comment.
Jeff B
Rating:
3.0
Everything went well until we came back at 6:54pm. As I was walking up to the door to return the keys and get a receipt printed one of the workers inside suddenly locked the door. I thought that was very rude, considering that it was six minutes left before closing time. When you have a specific time posted that is the time a business should honor. It would have taken them approximately 2-4 minutes to take the keys and print my receipt.
Melanie A
Rating:
4.0
Customer did not leave a comment.
Katrina G
Rating:
5.0
The staff was very friendly and understanding and helpful especially the general manager thanks guys
Melise M
|
Overall Experience
Rating:
5.0
Loved it!!! I would always go back ! No rodent problems or roach problems! I’ve stored my stuff there for YEARS!
Alex R
|
Overall Experience
Rating:
4.0
Delivery times changed because a driver was sick then a truck broke down. This was an inconvenience for the move.
CRYSLYNN B
Rating:
4.0
Customer did not leave a comment.
Angela M
Rating:
5.0
Love it here
JaNelle H
Rating:
3.0
Be a bit more friendly.
Dewuana A
Rating:
5.0
Customer did not leave a comment.
GARNET B
Rating:
5.0
Fast, friendly, knowledgeable. Great experience.
Jerald B
Rating:
5.0
The staff at this location are always friendly, pleasant and very helpful. I have never had a bad experience here.
Debra P
Rating:
5.0
Customer did not leave a comment.
Steve E
Rating:
5.0
Customer did not leave a comment.
Brian G
Rating:
3.0
The young lady at the desk that checked me in was very pleasant and extremely helpful. When I returned two hours later to drop the truck off, THE representative was Brian. He was rude and short with me and overcharged me for gas.
CT H
Rating:
4.0
Not double book trucks that your customers are expecting to rent. Customer service were very attentive and friendly.
Florence O
Rating:
3.0
Customer did not leave a comment.
Nicholas R
Rating:
5.0
Yes. Everything is excellent
Santhakumar A
Rating:
5.0
Customer did not leave a comment.
Elizabeth W
Rating:
5.0
Customer did not leave a comment.
Candice W
Rating:
5.0
Customer did not leave a comment.
Edwina V
Rating:
5.0
Nothing great customer service form all employees! I will tell all that need their service!
John W
Rating:
5.0
There was one associate there with braids that had highlights of red hair, that was havong an unprofessional conversation, on a phone call, on her own device while in earshot of customers. That was my only complaint.. Other than that, had an amazing Customer service, especially because of Teresa.
Shatanya R
Rating:
3.0
Customer did not leave a comment.
Amanda D
|
Overall Experience
Rating:
3.0
I was charged for gas when I put the exactly where it was when I picked the truck up, I mentioned it to the agent and I showed her proof I took a photo and she said she would correct it but she never did
EBONI C
Rating:
5.0
Customer did not leave a comment.
Lillian F
Rating:
5.0
Customer did not leave a comment.
lekita c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosalind R
Rating:
5.0
I use you all the time. This location is my go to!
ALLISHA J
Rating:
5.0
Customer did not leave a comment.
JACQUELINE B
Rating:
4.0
Customer did not leave a comment.
Tracy B
Rating:
5.0
The customer service provided was excellent. Friendly, personable and engaged personnel is what I experienced.
DARYL B
Rating:
5.0
The man who wrote our order at the front desk was not friendly -- no "hello," no smile, no "thank you" and seemed like he was having a bad day. This is a customer service industry and the employees (who get paid from our money for rentals) should be nice and appreciative. The vehicle smelled like marijuana. We had to keep the windows rolled down on a 98 degree day and still smelled it!
Howard S
Rating:
4.0
Customer did not leave a comment.
natalie S
Rating:
5.0
Thanks to the team!
Harold M
Rating:
5.0
Customer did not leave a comment.
AMIE H
Rating:
5.0
Customer did not leave a comment.
Jennifer R
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
SHANIECE D
|
Overall Experience
Rating:
5.0
Left my phone in the truck and they called immediately after and let me know.
Creighton T
Rating:
5.0
The staff was friendly and helpful with the storage. Very knowledgeable with the paperwork and the process. I appreciate all the help that they gave me. This was my first time renting a storage unit. Thanks you for everything.
Gregory H
|
Overall Experience
Rating:
1.0
bad
COLTON S
|
Overall Experience
Rating:
5.0
Staff was helpful and nice.
Mark L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LATASHA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dezmond I
|
Overall Experience
Rating:
1.0
Was unable to rent a truck assessing provided a reason why.
SHANIECE D
|
First Impressions
Rating:
4.0
Got too expensive. Pricing not competitive.
FRANKIE A
|
Overall Experience
Rating:
5.0
The gentleman that waited on me was very perfessonal . My process was very fast. I have used Uhaul for several years,I have always had great service.
Verona G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lenora A
|
First Impressions
Rating:
1.0
Hello Mr Landon Barks My name is . I am a disabled customer with a pending Workmen’s Comp case and an ankle injury currently under doctor care. I am writing because U-Haul is refusing to honor a quote given to me by your agent Teresa in April 2026. Facts: I told Teresa I needed a truck from Creve Coeur MO 63141 to Phoenix AZ 85018. She quoted me $1,170 for a 26ft truck + car trailer. I accepted and set up reservation #( was never given) Teresa mistakenly entered “Alabama or Arkansas in the computer instead of Phoenix. When I was in 3 days ago to confirm, she corrected the reservation to Phoenix AZ 85018. Without informing me that she had in fact changed the reservation I didn’t know until it was time for me to pick up the truck that I had two reservations. Now your local GM and Scheduling Manager are refusing the $1,170 price. They offered $3,000, then $2,100, claiming “nothing can be done” because of the original typo. I do not have $2,100 or $3,000. I budgeted for $1,170 based on the verbal quote I received from your agent. My Request: I am asking you to honor the $1,170 Phoenix AZ reservation that Teresa gave me and corrected 2 days ago. This was your employee’s data entry error, not mine. I am a disabled customer relying on this move to start medical treatment in Phoenix. If U-Haul cannot honor the $1,170 quote, please provide me with a written denial so I can file a complaint with the Arizona Attorney General’s Office for bait-and-switch pricing and the Better Business Bureau. I would prefer to resolve this with U-Haul. I have a friend whom I paid for airfare $276 came from Georgia to help me drive, and we are ready to move. I had to pay $400 for the movers, please advise within 24 hours. Thank you, Phone: [redacted]
Melise M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Damita M
|
Overall Experience
Rating:
5.0
Friendly and efficient staff; operation was extremely busy each time we were there. Minimal delays getting in and out. Well stocked on supplies and equipment; equipment in excellent condition. Would definitely use them again and recommend them highly!
GEORGE M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ERIKA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melise M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melise M
|
First Impressions
Rating:
1.0
Uhaul is outrageous when it comes to their storage unit prices. I could have gotten a bigger unit at extra storage for the first month free and only $80 a month thats $120 difference. The same type of unit everything! Ppl are barely able to survive and pay rent these days, for a storage unit fee to be $200 a month. Ill never go to uhaul again. Ever!
Alicia D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROSEMARY H
|
Overall Experience
Rating:
4.0
Nobody told me about the promotion I been with uhaul since 2021. Could somebody reach out to me and explain what the promotion is . Than that your employee Sean been help me out and helps me with any problems I have
Stephanie H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHLEEN S
|
Overall Experience
Rating:
5.0
Will use IHaul again
Bernard M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hamim v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Trenay K
|
Overall Experience
Rating:
1.0
Charged for storage i didn't receive
Vernon M
|
Overall Experience
Rating:
5.0
Yes the young lady that waited on me was very nice and very professional, all in all it was a very good experience
JOHN B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Antoine T
|
First Impressions
Rating:
2.0
I had a bad experience when I paid my bill and went to my unit and staff had put a lock on it. They stated they did not know who the unit belongs too, but they took my money out of the bank. I had to wait until the next business day to enter the unit but it was no question as to me paying my fees. I also received a phone call to pay for another month of storage when I had already moved out. I would not recommend this facility.
Delores T
|
Overall Experience
Rating:
5.0
Everyone is excellent.
Lesa H
|
First Impressions
Rating:
2.0
Was given a unit...when I went to unload found that unit had a lock on it. Nobody at the rental desk seemed to know whether it was rented or not, or could figure out how to know. They gave me a second unit located in a much less desirable location without giving me any clue how to find this unit (this unit was not in the main rental building, and was actually in a building separate from the main Uhaul compound. NO explanation that I would not be able to use the drive up doors closest to my unit (there's no key pad for entry). The keypads are in the front of the building but I had to entry my code in two separate pads to gain entry. Again no explanation at any point. Unit has a rat trap inside? Not sure if that is from the last renter or if that means I should expect mice?
Stephen P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nelson W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tremayne W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAJWANDA J
|
First Impressions
Rating:
4.0
All good thank you
Kelly L
|
Overall Experience
Rating:
5.0
Thank you. US Army
Patrick J
|
Overall Experience
Rating:
4.0
The young employee named Dani was very helpful on Monday.
DAVID C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROSEMARY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
crystal r
|
First Impressions
Rating:
5.0
You guys were great
jacqueline d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBIN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CALORIS B
|
Overall Experience
Rating:
3.0
The people working were great. It did take an hour for the computer to start working and allow them to check me in. My access code also would not work when it was time for me to unload my truck and car, I had to go through the trucking doc to get in and out the storage unit. I am planning on going back up to the office to get help with my access code. Thank you.
LonYeah J
|
First Impressions
Rating:
5.0
Nice bathroom.
Gregory H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tayona S
|
Overall Experience
Rating:
4.0
No lights in the storage unit and that’s a hazard
LATASHA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cherylyn H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anton j
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Pamela S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WILLIE P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Theresa M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christy h
|
Overall Experience
Rating:
1.0
The storage unit I paid for and that has been registered to me since March 9 was suddenly classified as a John Doe unit. I was left a voicemail with no number to call back to verify my unit that I paid online with my name and unit number. I was then inconvenienced by having to rearrange my schedule and go to the unit to verify it was mine. The clerk that assisted me then took a cell picture of my drivers license and asked for my email address. If I have any problems with my identity I am going to an attorney. This is the worst customer service experience ever. And by the way I moved in March 9 and I am extremely unhappy with UHaul.
Delores T
|
First Impressions
Rating:
5.0
Henry is awesome, very kind and professional, explains everything very good, the other gentleman, I believe his name is Deshaun and Jimmy were also very kind and professional as well. Excellent crew at this UHAUL Facility. Definitely recommend all my friends and family to you guys. Keep up the good work fellas it makes for an excellent product and you all collectively offer a very good product at that.. Sincerely: A very happy customer 😀
Julio G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nakisha V
|
First Impressions
Rating:
5.0
I was well please with customer services and the facility. It was very clean.
Iris W
|
Overall Experience
Rating:
5.0
Great to deal with over all. I will use this location for all my uhaul needs.
darrin q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEVONNE J
|
First Impressions
Rating:
5.0
Koran , Dashaun, Henry was excellent and very helpful. These 3 gentlemen need a raise.
LaJoyce N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shontel B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ReShay C
|
Overall Experience
Rating:
5.0
I have received the most outstanding service at thos Uhaul. I'm always telling people it may be a little higher but they're on the up and up and you just can't say that about all storage companies. I trust the manager Henry with my life! Great job Henry! Promote this man! He is an outstanding example of to notch management.
Becky T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VIRGINIA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorleen M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marlena C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VIRGINIA B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cydney R
|
First Impressions
Rating:
5.0
I didn't get their names, but the guys working on Saturday night were so friendly. I pulled up around 6, I was a bit frantic after a 6 hour drive but, the man helping me was so patient. I felt bad because they got so busy in that last hour, a bunch of people checked in right after me, and he still came to help me with the sliding door. Plus he was chill with my dog. Five stars.
Heidi G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFFREY T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dwayne H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lovey D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Christopher C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GWEN D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLARA S
|
Overall Experience
Rating:
5.0
Very good staff! Nice, professional and patience!
XINGYUAN D
|
Overall Experience
Rating:
5.0
The young man that served me was very professional.
Pamela D
|
First Impressions
Rating:
5.0
I love this location will always be my go to
Audrey A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Whitney L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erika G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lovey D
|
Online Move In
Rating:
5.0
Rented here several times and always consistent, helpful and friendly. Thanks.
Samuel R
|
First Impressions
Rating:
5.0
The employee was incredibly thoughtful and courteous. I trust this facility. I can't say that about al storage businesses! I was treated very well. Thank you!
Becky T
|
First Impressions
Rating:
4.0
We had a problem finding the specific storage unit I rented and had to call. Customer service could not help.
MONICA P
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Richard R
|
Overall Experience
Rating:
5.0
The GM there Henry was very knowledgeable, helpful, and really took his time with me considering I am a older lady and it was my first time dealing with a UHaul. So I want to tell him thanx once again!
cynthia b
|
First Impressions
Rating:
5.0
Dawn and Tammy make sure the place is clean and ready to rent love these girls!
Whitney L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jasmine A
|
Overall Experience
Rating:
5.0
The staff was helpful and friendly and facility was super clean. I’d highly recommend!!
Robert L
|
First Impressions
Rating:
3.0
The staff was very nice and they worked with me throughout the entire time. The price was just way too high for the space.
Michaela M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William H
|
Overall Experience
Rating:
5.0
Staff was really helpful in helping me transition to a smaller unit.
SHIRLEY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marquett b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darian J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Latrieze R
|
Overall Experience
Rating:
5.0
This isn’t my first renting an unit from this location, if I ever need another unit, this is the location that I will return…EVERYTIME
Carlton G
|
Overall Experience
Rating:
4.0
I appreciate the deal that I had where the first month was free. The location and business hours were convenient. The staff were always friendly and efficient. Lastly m, $125 is still expensive for the unit of my size, you all should lower your prices.
Audresha G
|
Overall Experience
Rating:
5.0
Henry has been very helpful! Thank you
MIA M
|
Overall Experience
Rating:
5.0
I enjoy the care the staff showed me in my short stay they were very helpful and courteous.
Yvette P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAWRENCE B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thelma R
|
Overall Experience
Rating:
4.0
The staff is awesome 😎
Carolyn J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MONIQUE P
|
Overall Experience
Rating:
5.0
Great customer service representative in store. Helped me out.
Jeremy H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rebecca B
|
Overall Experience
Rating:
1.0
I still have not been able to access my storage unit. The manager tried to be helpful but my new temporary code didn’t work & no one in the office would answer when I tried to buzz them at the door.
Rebecca B
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Imani L
|
Overall Experience
Rating:
1.0
Too many inconveniences
Cleveland Y
|
Online Move In
Rating:
5.0
I had a lovely experience. The workers was very polite and helped me tremendously during my time in need
marquett b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bruce M
|
Overall Experience
Rating:
5.0
Kenny is great
H C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elise M
|
First Impressions
Rating:
5.0
Very good service
LAWRENCE B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Stephanie B
|
Overall Experience
Rating:
4.0
Would recommend it to others and use it again if needed. Thanks for your service 🙏 👍.
Shirley A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANNA R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
darrin q
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carlton G
|
Online Move In
Rating:
5.0
The workers were extremely helpful, and went out if their way to help me with the uhaul truck we were returning after unloading the trucks’ contents into the storage unit. Thank you!!!
Mary M
|
Online Move In
Rating:
5.0
Always willing and available to help
Kristal F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheila J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONGHO H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lavida A
|
Overall Experience
Rating:
4.0
The process was smooth and simple. The only issue I had was locating the unit. I was expecting an outside access. Once I was guided in the right direction, I was more pleased than before.
Pierre B
|
Online Move In
Rating:
5.0
Thank you Mike for all your help
SHARON R
|
First Impressions
Rating:
5.0
Thank you
Roy B
|
Overall Experience
Rating:
5.0
I had reserved three U-pak units online, not realizing the required notice. Everyone I dealt with was working hard to make my dreams of renting containers a reality. Phil and Rob at the page location, Chasity (I think) at Dutchtown, and Jody in scheduling. Thank you all!
WILLIAM R
|
First Impressions
Rating:
5.0
As of now I have been sent 12 emails asking to fill this out. The next 12 will all be one stars.
Alan M
|
First Impressions
Rating:
5.0
Great staff. Very helpful.
Tom M
|
Overall Experience
Rating:
4.0
The only complaint I have is that it is completely dark in the actual storage unit.
Tiffany H
|
Overall Experience
Rating:
4.0
Muy bien todo gracias por su servicio 👍🙏
Christine M
|
First Impressions
Rating:
1.0
I paid for a storage the first time I came in and you all always say the first month is free now why would your staff do me like that ,I will never recommend anyone to you all because when I ask for my money back he refuse to give it to me, now I also have to pay for 2storages in March he just used me I will always inform everyone that you all don't wair name tags so if we need to speak to a boss we can't call your name, I will also inform everyone that you all don't sign the paper once we paid our money, you all are very, very,very,very,very poor business people.
Blouis D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Audrey A
|
Overall Experience
Rating:
5.0
Great service and clean facility. It would be helpful to eliminate that phone answering service. It makes it impossible to speak with a live person.
SHAVYON J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dannetta C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Henry H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ALBERT E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MONICA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gwen M
|
Overall Experience
Rating:
5.0
Friendly, professional staff and storage facility safe and clean.
Francine G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jordan P
|
Online Move In
Rating:
5.0
My rental was double booked and the manager worked with me to assist in the fixing of the problem
Christopher P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mulinah J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kent G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexzandria W
|
Overall Experience
Rating:
5.0
I was very pleased with the staff and services received.
Preston T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew M
|
Overall Experience
Rating:
5.0
Great experience.
Shirley A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Laqueece H
|
Overall Experience
Rating:
5.0
SO helpful with locating a convenient unit!
Pamela W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
aisha p
|
First Impressions
Rating:
5.0
More expensive than other storage units and then offer me one free month so I move to a cheaper storage unit down the street and bigger
Abraham R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIE S
|
Overall Experience
Rating:
1.0
People living in storage units . They even rented me one with some one living it. Also the special of rent a truck first month storage wasn't done. I had to make them do it when I rented 3 unit different time. Then to move out was horrible, asked day before why when i rented truck and moving service threw your web site. They were EXCELLENT. But uhaul told use it's at different uhaul, I need to switch the driver . They said you didnt need to just give my phone number . WRONG not only show license change account to him. Made him pay $122.00, he didnt have any credit cards with him. So THANK GOD my sister was out in the car. She paid. MY CREDIT CARD IS IN FILE . why didnt they use it. So another person is living 2 locker's down. I was by my self. 56 yr old white women. SCARED THE CRAP OUT IF ME. AGAIN. The first time I talked to upper management, they said that he had been working on fixing the problem. I said really they said they had no idea someone was living in the unit they rented me. I SAID WOW YOU REALLY DROPPED THE BALL. So now it happened again.you need to fix this. You are a nation wide company. REALLY. This is a news worthy store. So how will this be rectified??? Disappointed customer.
Lisa O
|
Overall Experience
Rating:
5.0
Couldn't understand that if you pay for a full month and leave early in that month you are not using it is not pro rated.
Steven W
|
Overall Experience
Rating:
5.0
The storage facility and personnel were excellent. I would use again.
Beverly B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
WILLIE P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Lisa O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christy C
|
Overall Experience
Rating:
5.0
Great management and staff!!
Tony L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janet F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Oche O
|
First Impressions
Rating:
5.0
Excellent
Carol D
|
First Impressions
Rating:
5.0
Excellent professional management and staff!
TONY L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
matthew k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lee A
|
Overall Experience
Rating:
5.0
Very quickly found me a space and got me signed up.
WILLIE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marc V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rakim C
|
Overall Experience
Rating:
5.0
This company was so professional, nice and understand me. When the pandemic was going and I was waiting for unemployment to come and they work with me and I never had to worry. Thank you for so understanding and kind.
Deborah M
|
Overall Experience
Rating:
5.0
One comment - I had to wait until the office was open to find my unit. The facility map on the website will not open
Nancy W
|
Online Move In
Rating:
5.0
We were in the new extension that was recently completed. The contractor was returning to reroof this new building. Our original unit had a pool of water. The manager immediately moved us to a unit with no roof problem. We found the staff and facility top rate.
Connie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marc V
|
First Impressions
Rating:
5.0
The facility is great shape, and Kenny, Mike, Johnny, and the rest of the staff were helpful and did a great job.
Andrew B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connie B
|
First Impressions
Rating:
5.0
Very kind & helpful staff. I'm very happy with my choice to use U-Haul storage.
Kathy H
|
First Impressions
Rating:
4.0
They were really helpful when one of my storage payments had an error. They helped me fix the error and waived the late fee!
Dominique S
|
Overall Experience
Rating:
5.0
Kenny and his team of Staff we awesome and any time I had a concern they were able to help me with a solution and I appreciate that . Thanks again
TAMMY P
|
Overall Experience
Rating:
5.0
None other.
TONY L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shaun G
|
Overall Experience
Rating:
5.0
Kenny Kramer is a perfect manger he helped me so much with everything i couldn’t be happier to give my business to Uhaul.
kevin r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David k
|
First Impressions
Rating:
5.0
I’ve moved from one store room to one in the new building behind the office. I’m not officially gone.
DAVID K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMOTHY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberto G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kent G
|
First Impressions
Rating:
5.0
very happy...you solved my problem...I worked mostly with a black skinny young man..he was very nice...please give him and early Christmas bonus...of Jimmy Johns...hahhaha
james d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TIMOTHY G
|
First Impressions
Rating:
5.0
Great staff, convenient location. We were very pleased with our experience with U-Haul.
Tonia A
|
Overall Experience
Rating:
4.0
The regular storage rate is excessive.
KEVIN N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VERONICA C
|
Overall Experience
Rating:
5.0
👍
Londell L
|
Overall Experience
Rating:
5.0
The storage facility is superior to competitors in terms of cleanliness and climate control. The monthly charge is much higher than that of competitors, however. I highly recommend U-Haul storage.
Alexander T
|
Overall Experience
Rating:
5.0
Always helpful. Rented a trailer and got a free month of rent on the storage unit.
Shiree W
|
Overall Experience
Rating:
5.0
Extremely helpful staff!!!!
JACQUELINE J
|
First Impressions
Rating:
4.0
Very pleasant and informative
jacqueline d
|
First Impressions
Rating:
5.0
great job
ADAM P
|
Overall Experience
Rating:
5.0
Perfectly satisfied!
Paul S
|
Overall Experience
Rating:
4.0
I trust this location, it's the only one I've used for years.
Sonia G
|
Overall Experience
Rating:
5.0
very nice
robert j
|
First Impressions
Rating:
5.0
All questions answered upfront. Very friendly service and personnel
Paul S
|
First Impressions
Rating:
5.0
I had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!
Tiffany K
|
First Impressions
Rating:
5.0
No comments
crystal p
|
Overall Experience
Rating:
5.0
Love it
Lapriesha M
|
First Impressions
Rating:
5.0
Kenny at Overland location is fantastic to work with!
Monroe G
|
Overall Experience
Rating:
5.0
Thank you for all your assistance & friendly staff.
MATTHEW L
|
Overall Experience
Rating:
5.0
Staff is friendly and knowledgeable. This is a great place to rent a truck or van.
Alexander T
|
First Impressions
Rating:
5.0
Excellent & safe place to store your belongings. Thank you
Lamanda G
|
Overall Experience
Rating:
5.0
The service I received was Superb. I am a 70 year old African American Disabled Woman. All the Employees showed me Empathy and Concern. It was snowing very hard when I arrived. I am glad to be HOME.
Rosie H
|
First Impressions
Rating:
5.0
Steven was excellent.
kenneth j
|
Overall Experience
Rating:
4.0
Good place to go
Erika E
|
Overall Experience
Rating:
5.0
Most satisfactory. I used the box for a unique purpose. Moving a very expensive piece of equipment for weaving cloth. The only downside was lack of anchors. I suggest adding floor Anchors. Tom
thomas b
|
Overall Experience
Rating:
5.0
EXCELLENT experience. Thank you.
lisa h
|
Overall Experience
Rating:
5.0
If I need u haul service I would go back to this facility
Espinoza S
|
Overall Experience
Rating:
4.0
Overall a good process having items in different storage capacities for over 3 years. Some times it took a couple tries to get things straightened out, but overall a positive experience
CHRIS K
|
Overall Experience
Rating:
5.0
Fantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Thank you !
Matthew M
|
First Impressions
Rating:
5.0
Good customer service
Kim O
|
Overall Experience
Rating:
5.0
Clean, dry and perfect!
MELANIE D
|
Overall Experience
Rating:
5.0
Love it!
Br. W
|
Overall Experience
Rating:
5.0
There I-haul team got the job done in a timely manner.
faiz f
|
Overall Experience
Rating:
5.0
even though our facility in carbondale is manned by one person, he is friendly, has the correct info and has all the customer service skills to handle a fairly full store on his own. he is a great guy
Darryl C
|
Overall Experience
Rating:
2.0
I got the truck and it was in tow and it started out that way (it eats up gas) . it had 3/4 of a tank of gas. I used less than a quarter of a tank so I put a 20.00 in and the gas gauge didn't move
alonzo r
|
Reservation
Rating:
4.0
no problems with the facility
Rich F
|
Overall Experience
Rating:
5.0
The entire staff was great to work with. They were efficient, accommodating and friendly.
Sue T
|
Reservation
Rating:
5.0
I used uboxes and had them delivered so I did not see the facility. Uboxes were clean and communication was excellent. Staff worked hard to ensure everything would work for me. Highly recommend!
Melissa L
|
Overall Experience
Rating:
4.0
Did not visit the facility. They handled a UBox delivery from a shipment from CA. Debbie the delivery person was great! The 9-4 time for box drop off was a bit excessive and wasted the day.
Michael K
|
Overall Experience
Rating:
5.0
From the beginning in May 2017, the staff a UHaul Page in Overland, have been great!!!!!!! Thank-you for all of your support.
Kevin B
|
Overall Experience
Rating:
5.0
Whenever I visit at the storage unit and the office everything always seem to be an order in place for always nice and helpful if I ever need to use U-Haul again I most certainly will
vivian w
|
Overall Experience
Rating:
3.0
I had to call 5 times to get someone to answer the phone. Once connected, service was as expected.
Samuel H
|
Overall Experience
Rating:
4.0
Your prices are to high for the space you rent . Otherwise it fine.
Lisa N
|
Overall Experience
Rating:
5.0
All has gone well. The staff was helpful.
Jacqueline B
|
Overall Experience
Rating:
5.0
Great!
Douglas D
|
Overall Experience
Rating:
5.0
Clean
Laquitta J
|
Overall Experience
Rating:
3.0
Ok experience
Tashalee B
|
Overall Experience
Rating:
5.0
I didn’t really see the facility but everything was great!
Sandra P
|
Overall Experience
Rating:
5.0
I never visited the facility, but the staff and delivery person were very nice and helpful whenever I had questions. My belongings that were there for over two years were in excellent condition.
