Customer Reviews for U-Haul Moving & Storage at Palmdale Rd

14598 Palmdale Rd   Victorville, CA 92392
(East of El Evado Rd)

(760) 243-5100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 243-5100

14598 Palmdale Rd
Victorville, CA 92392
(East of El Evado Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
5.0

Great place and people

Alton E.  |  Overall Experience 
Rating:
5.0

Price was higher than I first thought.But Very good service.

fabian s.  |  First Impressions 
Rating:
3.0

The price was a bit much and I had a hard time with my payments due to hardship during this pandemic.

Neyia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SoCal furniture R.  |  First Impressions 
Rating:
2.0

Was not able to move in. Went to the unit, it was locked. Tried the code give to access gate to leave, did not work. On Wednesdays they close at 7, access to units also is over at 7. Ended up asking for a refund. Pending refund.

Barbara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

retania b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ramona J.  |  First Impressions 
Rating:
5.0

Nena and Iesa were very helpful, friendly, professional and excellent communication skills.

Leute T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

The manager has always been extremely helpful.

candace l.  |  First Impressions 
Rating:
5.0

Manager was great. Helped any time with my questions and she had every time I had a question. She always was very friendly and always had a smile to Welcome me onto the storage lot. She was very helpful.

JAMES D.  |  Overall Experience 
Rating:
5.0

I appreciate the professional and courteous staff that assisted my move in as well as my move out. Very smooth and easy. Thank you.

MARILYNN H.  |  Overall Experience 
Rating:
5.0

The manager, Nena, and her staff are the most helpful and friendly. She does an excellent job and goes over an above to help. Much appreciated!

darin l.  |  Overall Experience 
Rating:
5.0

Nice spot very clean

joshua o.  |  First Impressions 
Rating:
5.0

Wonderful Stafd

Arturo G.  |  Overall Experience 
Rating:
5.0

Nena, the manager has the best attitude, and is very friendly and funny. She is very helpful in many ways. All the staff is great. They are very helpful. This a great 👍 place that makes you feel at home. I am highly recommending them to everyone.

Ailene P.  |  First Impressions 
Rating:
5.0

Wonderful staff

Arturo G.  |  First Impressions 
Rating:
5.0

nena is absolutely the best haul employee I have ever dealt with in my life she went more then above and beyond to help me she deserves a major raise!

Robert K.  |  Overall Experience 
Rating:
5.0

Great friendly service

byron h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quy V.  |  Overall Experience 
Rating:
4.0

Nena, is a great Manager, always helpful and friendly.

BRYAN K.  |  Overall Experience 
Rating:
5.0

My unit was always secure, there was no rat or rodent infestation and the area was always clean. Customer service was awesome.

CHRISTOPHER C.  |  Overall Experience 
Rating:
2.0

The staff was friendly and helpful BUT the facility wasn't a safe place to store my RV. Two times my RV was broken into and vandalized as well as my truck while it was stored there.

DAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred N.  |  First Impressions 
Rating:
5.0

Unfortunately due to circumstances beyond my control, I had not paid my bill for sometime. A lien letter was sent, where I then immediately reached out to them. Throughly embarrassed while explaining my plight, they graciously allotted me a settlement if I came and picked things up same day. I am so grateful to them for working with me so I did not loose my belongs as that storage was the last bit of everything I owned. I know my account still holds a balance but I’m hoping to pay that off sooner than later so as to be in good standing with a company that demonstrates empathy—a trait all too rare in today’s society.

Jaime D.  |  Overall Experience 
Rating:
5.0

The staff performed a remarkable service and provided a great help to me. They are awsome team.

Hany G.  |  Overall Experience 
Rating:
5.0

Every person I've met in the different facilities I went through were great. Thanks

Elvira B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Latorya M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aaron k.  |  Overall Experience 
Rating:
3.0

The staff was always friendly and helpful; however the property was not well maintained and there was always trash, debris around my unit each time I would visit. Needs improvement on clean up.

Nicole M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP B.  |  Overall Experience 
Rating:
5.0

Helped set up auto pay

Daralee k.  |  First Impressions 
Rating:
5.0

Customer service was great

LaSondria W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haider S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Haider S.  |  First Impressions 
Rating:
5.0

Excellent facility and excellent staff. Had a great experience with the storage unit at this location, as well as when we rented a U-Haul truck on a couple of different occasions. Thank you!

Edward D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karolyn t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary G.  |  Overall Experience 
Rating:
1.0

U-Haul needs to update their security cameras. Cameras pointing directly at license plates driving in and out. I had my toy hauler stolen during business hours. This is the second bad experience I've had at U-Haul. The first experience someone broke into my trailer and stole my TV Xbox plus games and all my riding gear. I do not recommend keeping anything worth value at this place. But the staff is very professional. It's just a bad town anyway you look at it high crime.

PAUL R.  |  Overall Experience 
Rating:
5.0

Men’s was great!!! Great customer service and very helpful.

Zuriel Q.  |  Overall Experience 
Rating:
5.0

Nena was very friendly and helpful Thank you Nena.

Anthony G.  |  First Impressions 
Rating:
5.0

Ms. Nena Johnson is accommodating, friendly and explains in layman’s terms about what I rented. Thank you for making everything easy.

elaina k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAREN D.  |  Overall Experience 
Rating:
5.0

This was a nice U-Haul.

DARRYL K J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yessica A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alfred H.  |  First Impressions 
Rating:
5.0

After much research, I am glad I chose this location to store my belongings while getting settled after a cross country move. Nena and her staff made a hectic period of transition much more bearable by offering superior customer service, multiple options every time I needed to rent a truck and flexibility when I needed it most; they kindly let me leave a truck secured overnight when it proved too much to unload in one session. My only suggestion would be to alert would-be renters that the vanbody units are not fully resistant to the elements. One could assume this to be, since they appear to be made from old, decommissioned Uhaul truck bodies; however there is no signage indicating this to be the case, as there are prominently displayed in uhaul rental trucks, so be aware.

Debessaye M.  |  Overall Experience 
Rating:
5.0

Excellent staff. Very friendly, knowledgeable and helpful. Facilities are clean. Office clean. I like that there are gates, cameras, and an alarm system for each unit. Only 2 small issues: 1. Website and email both told me first month was free and a lock was provided free with unit rental, but when I came in person there was a $20 charge. There was a "service fee" for having the staff member do his job rather than doing it online and a fee for the lock. I would have gladly done it online, but I could not since it would give me the free lock, but charge me for the first month or give me the first month, but charge me for the lock. It felt like false advertising to me, the staff member seemed a little confused by it as well, but I don't think the facilities have any part in those deals. 2. The clicker for the gate doesn't work very well. I have to click it several times to open the gate and sometimes it does not work at all.

Douglas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

vicki t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfredo Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney R.  |  Overall Experience 
Rating:
5.0

Friendly and professional

Irwin b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen M.  |  First Impressions 
Rating:
5.0

Nina at the Uhaul in Victorville CA was the greatest very helpful and nice Everytime I talked to her.

Eddie M.  |  Overall Experience 
Rating:
5.0

Nena and her staff was amazing. Thank you for your time and support while we moved out stuff to your facility.

Valerie R.  |  First Impressions 
Rating:
2.0

Your facility SUCKS!!!!! My trailer got broken into twice. The last time which was recent is going to cost me a lot of money. People I talk I tell them what happened to me and not to use your facility. Victimville !!!!!

RONNY H.  |  Overall Experience 
Rating:
5.0

Many thanks for every detail covered as I am a deaf senior

esther s.  |  First Impressions 
Rating:
5.0

I appreciated all interactions every individual that attended or assisted me, it was a very pleasant experience all were professional caring and considerate, thank you all I appreciate all you do, God bless and keep it up, proud to have had this experience.

LUIS P.  |  Overall Experience 
Rating:
5.0

The experience was pleasant would rent a storage space from here again if need.

AUDREY D.  |  Overall Experience 
Rating:
5.0

Very good facility

DURWIN F.  |  Overall Experience 
Rating:
1.0

VERY BAD EXPERIENCE. OUR RV HAD BEEN VANDALIZED TWICE. FIRST, THE WINDOW GLASS OF OUR RV WAS BROCKEN AND THE STAFF SAID, 'THE ONLY THING WE CAN SAY IS SORRY'. NOW, OUR CATALYTIC CONVERTER WAS STOLEN.

Susan E.  |  Overall Experience 
Rating:
5.0

The customer service was great and welcoming.

Andrea P.  |  First Impressions 
Rating:
5.0

Unit 1003 leaks but still great experience

Mark V.  |  Overall Experience 
Rating:
4.0

Truck drove like a champ but drank a ton of gas. 2400mi, spent over $800 in fuel. Had to purchase and replace the wipers but was later reimburse by U-Haul. A little weak on the hills but got us home.

VICTOR R.  |  First Impressions 
Rating:
5.0

Quick and easy

helen m.  |  First Impressions 
Rating:
5.0

I felt very comfortable with my stuff being stored in your facility thank you and I will always recommend you. Michelle Aguilera

Michelle a.  |  Overall Experience 
Rating:
5.0

I was very happy with me renting a truck from long beach uhaul and was able to drive it to victorville and leave it there. Thank Uhaul.

Cabrina W.  |  Overall Experience 
Rating:
5.0

Nana Johnson made this very easy for me. I'm so glad I went with U-HAUL Moving & Storage at Palmdale. She took care of everything U-Haul and Storage all in one place so convenient Thanks Nena.

Portia A.  |  First Impressions 
Rating:
5.0

Great customer service. Bradley explained everything clearly, he even answered all my extra questions I had. Great place.

Jeanette K.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful

AUDREY D.  |  First Impressions 
Rating:
4.0

The staffing & manager was very helpful very warm & accommodating which was nice for a change Thanks

Nsenga H.  |  Overall Experience 
Rating:
3.0

It is becoming more & more dangerous INSIDE the gate because of others renting there. People sleeping & living in their units as well as the dregs of society renting there. It's Victorville not UHaul.

david w.  |  Overall Experience 
Rating:
5.0

The staff was amazing and welcoming. They made my moving experience fast and easy. I would definitely utilize this U-Haul/storage facility in the future and recommend it to friends and family.

EBONY C.  |  Overall Experience 
Rating:
5.0

Great service. Clean facility

Tammy M.  |  First Impressions 
Rating:
5.0

Uhaul helped my emergency move go smoothly.

Monica S.  |  First Impressions 
Rating:
5.0

THE STAFF IS FRIENDLY AND GREAT CUSTOMER SERVICE, WITH EXCELLENT COMMUNICATION SKILL. ORGANIZED, CLEAN FACILITY.

Rosario C.  |  First Impressions 
Rating:
5.0

Great place I would recommend

susan V.  |  Overall Experience 
Rating:
5.0

Great service.

Anthony A.  |  Overall Experience 
Rating:
3.0

My storage including several others were vandalized. I spent about 10 good months utilizing this facility so yes they are awesome.

eshelle b.  |  Overall Experience 
Rating:
4.0

Helpful, courteous, prompt staff. In the climate-controlled area, however, there is a problem with the lights going out in only 20 minutes inside. It is PITCH BLACK then, I was told so I had a light.

Linda S.  |  First Impressions 
Rating:
5.0

Very efficient, I appreciated the way they handled themselves professionally. Thank you for a smooth move!

BRENDA L.  |  First Impressions 
Rating:
5.0

attendant had to have 2 locks? that were attached to my rental unit cut because my key did not work on either one, my original lock had been removed. The attendant was very helpful in getting it open

WILLIS H.  |  Overall Experience 
Rating:
5.0

Thank U 👍

Selina V.  |  Overall Experience 
Rating:
5.0

I was very pleased with the way employees treated us and the way the area was maintained.

rodney t.  |  Overall Experience 
Rating:
5.0

Thank you for helping me out in fixing what i needed

Joshua A.  |  First Impressions 
Rating:
4.0

I wish the storage unit I rented had lighting. Other tant tat, the whole experience was great.

Jim M.  |  Overall Experience 
Rating:
5.0

Some friendly employees saved my butt one day when I was in a hurry and my key broke off in the lock. Folks in the office were always very helpful and nice too

Samuel E.  |  Overall Experience 
Rating:
5.0

customer service represented, gave excellent service, and was very nice, & helpful.

Mary M.  |  First Impressions 
Rating:
5.0

Very professional

valerie r.  |  First Impressions 
Rating:
3.0

I was and always have been very satisfied with my rental with hual whether it space or mobile equipment

marvin y.  |  Overall Experience 
Rating:
5.0

very good service

Ramon r.  |  Overall Experience 
Rating:
5.0

Everything is great especially the rates.

SEAN / WENDY S.  |  Overall Experience 
Rating:
5.0

Great service. Super staff.

Richard H.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful at every interaction. I will definitely recommend.

CARRIE MECHELLE C.  |  Overall Experience 
Rating:
4.0

There was an issue with one of the rental vehicles. The staff promptly adjusted and provided a truck instead. They provided good common sense on how to handle the service. They provided good service.

David R.  |  Overall Experience 
Rating:
5.0

Thank you

FELITA G.  |  Overall Experience 
Rating:
5.0

A little pricey that’s all

VALARIE V.  |  Overall Experience 
Rating:
5.0

Very secure place love it

Willene P.  |  Overall Experience 
Rating:
5.0

Everything was great as usual

Mike W.  |  Reservation 
Rating:
5.0

Good service

Sheila S.  |  Overall Experience 
Rating:
5.0

Very happy with customer service

Lorraine A.  |  Reservation 
Rating:
3.0

I am a deployed soldier overseas and my storage rent was raised for cleaning and security. My fiancé visited to check on my storage unit and there was trash outside my unit and a dead mouse inside.

Claudia L.  |  Overall Experience 
Rating:
5.0

Thay really did a great job 😜

Debbie S.  |  Reservation 
Rating:
5.0

I liked walking in and being able to walk out without all the red tape. Personnel was very nice and professional......getting me out quickly which is so valuable to me is my time.

LORRAINE P.  |  Reservation 
Rating:
4.0

I appreciate the staff, they were responsive and helpful every time I or called visited. Great experience!

ALI A.  |  Overall Experience 
Rating:
5.0

The staff was always friendly and courteous. Whether they were extremely slow or extremely busy, they greeted me and offered assistance.

Thelma C.  |  Overall Experience 
Rating:
4.0

The staff are very friendly and helpful. The facility is clean and well maintained. I Would recommend this facility.

Julie G.  |  Overall Experience 
Rating:
5.0

The staff is always very nice and helpful. Nina is the best.

Kenya G.  |  Overall Experience 
Rating:
1.0

It's a huge Disappointment! Stored our brand new 5th wheel at this location from Oct 2017. Received emails on payment reminder but FAILED to inform us when theives BROKE into it in March 21, 2 mo ago

JOY E.  |  Overall Experience 
No reviews have been submitted for this location.

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