Customer Reviews for U-Haul Moving & Storage at Palmdale Rd

1,449 reviews

14598 Palmdale Rd   Victorville, CA 92392
(East of El Evado Rd)

(760) 243-5100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(760) 243-5100

14598 Palmdale Rd
Victorville, CA 92392
(East of El Evado Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Mildred N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mildred N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYMLA M.  |  First Impressions 
Rating:
5.0

Thank you for being convenient and accessible

Erika W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika W. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Dalton M. 
Rating:
5.0

Nothing

Rubio L. 
Rating:
5.0

KEEP UP WITH THE GOOD ATTITUDE & RESPECT 😊 WE FEEL COMFORTABLE WITH THE EMPLOYEES THERE👍 THIS IS OUR ONLY NUMBER #1 PLACE TO RENT A U-HAUL TRUCK 👏👏👏THANK YOU!

Fernando P. 
Rating:
5.0

Customer did not leave a comment.

Blanca R. 
Rating:
5.0

Staff Neena was very nice and professional

Jacquelyn (Jackie) P.  |  First Impressions 
Rating:
5.0

The staff at this location are absolutely the BEST!!!! Nene is fantastic! They worked with me through this COVID-19 pandemic and were very understanding and supportive in allowing to keep my items. Tatiana even found some old photographs and valuable documents I had not seen so they would nit be destroyed. By far the best storage facility. They deserve high praise and a raise.

John S.  |  Overall Experience 
Rating:
5.0

Great customer service. Very efficient. Friendly. 👍🏽

Maria T. 
Rating:
5.0

Customer did not leave a comment.

Karen V.  |  First Impressions 
Rating:
5.0

The staff was wonderful and took care of all our needs.

Karen V.  |  Overall Experience 
Rating:
5.0

That staff was extremely helpful at any time. They would go the extra mile to help me unlock my unit if I was having problems with my hands. Super friendly and willing to answer any questions I may have. I'd give them a 10 out of 10.

Doreen D.  |  Overall Experience 
Rating:
5.0

Nena is awesome and always helpful.

Lacandace L. 
Rating:
5.0

Very friendly staff, efficient, and very knowledgeable. Thank you

Juan B.  |  First Impressions 
Rating:
5.0

Didn't have the item I reserved but found a location near by for me to pick up and allowed me to return it to them thank you

RAYSHAWNDRA G. 
Rating:
5.0

Customer did not leave a comment.

victoria p.  |  First Impressions 
Rating:
1.0

I'll escalate my issue(s) to corporate

Lateisha H. 
Rating:
5.0

Process for checking in and now checking out was very quick. Appreciated using this facility.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura S.  |  First Impressions 
Rating:
5.0

The Rental Truck Ran Beautiful! But The Only Thing Honestly The Inside Cab Needs To Be Wiped Down & And Clean. And The Service MRS. FLORES SHE TOOK OUR ORDER EXCELLENT!!!!!!!!! NO COMPLAINTS😊 I APOLOGIZE FOR LATE RESPONSE🙏

Fernando P. 
Rating:
5.0

Very professional and Courteous

Damain M.  |  Online Move In 
Rating:
5.0

Great sociable manager, Nena.

Leo T.  |  First Impressions 
Rating:
5.0

Great place, easy access, competitive pricing, and great customer service, Nena was very friendly, and helpful, and quik

Karen R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carl O. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

Oladayo O. 
Rating:
5.0

I have known the Manager "Nena" at this location now for 3 years. I owned a Mortgage company for 25 years. I asked myself why could I not find employees like her when I was in business ? She Is fabulous & should be considered for promotion to upper management within the U haul cooperate organization.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

krystal S. 
Rating:
5.0

Customer did not leave a comment.

Penny C.  |  Overall Experience 
Rating:
5.0

Great experience! Got to the storage after having some major issues on the road, which made me late for do off. This facility heard about my troubles abs made adjustments for me so that I wouldn't incur any extra fees. I can't say enough about the staff! They were more than friendly. They're kind. They really work with you personally to accommodate you. No cookie cutter faculty/ company! Again, GREAT experience!

Nadine R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  First Impressions 
Rating:
5.0

All 3 employees that I encountered and helped me were excellent, and made the entire process very easy

jeremiah w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

Jerry M.  |  First Impressions 
Rating:
5.0

Nena was great. She went out of her way to find me what i needed. Called me back when she said she would. Just over all great service and great staff.

theresa m.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and friendly. I am not happy with my online experience. I have tried off & for the past several years to try to set up so I pay for my unit online. I have been unable to get my card entered into the system. That has been my only issue.

Robin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joan s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda C. 
Rating:
1.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Check out and in was super fast and convenient. Staff was friendly and my 14 year old truck drove surprisingly well. This location is my go to when ever I need to move large or heavy objects. Pricing is also very fair while staying in town

ADAM H. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

august b.  |  First Impressions 
Rating:
5.0

The ladies I spoke with we’re very nice and really wanted to help!

Jacob R.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly Atmosphere was inviting clean outstanding customer Service Best Pl., I’ve been in years

Cynthia H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT I. 
Rating:
5.0

Jauqise was super friendly and very helpful. I was in and out fast.

Wendy V. 
Rating:
5.0

None at this time 😃

joyce P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Nadia V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trini C. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Your staff was great. Excellent customer service. Thank you! 😊

Ana M. 
Rating:
5.0

Awesome customer service

CHENA C. 
Rating:
5.0

The ladies at this location were awesome!! I have had to rent many Uhaul's and I must say this experience was one of the top! The location was kept very clean and the truck was cleaned and sanitized before it was rented out to me.

Nicole S. 
Rating:
5.0

Nena and Iesa were very helpful, friendly, professional and excellent communication skills.

Leute T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Truck was dirty when I picked it up I had to sweep it out.

Luis R. 
Rating:
5.0

The manager has always been extremely helpful.

candace l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca J. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn B. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Nena, the manager has the best attitude, and is very friendly and funny. She is very helpful in many ways. All the staff is great. They are very helpful. This a great 👍 place that makes you feel at home. I am highly recommending them to everyone.

Ailene P.  |  First Impressions 
Rating:
5.0

Everything was great. The movers I hired through u haul was excellent!

Christioun O. 
Rating:
5.0

Customer did not leave a comment.

El G. 
Rating:
5.0

Renting from this location was a great experience! I will be renting again in the future!

Ariana H. 
Rating:
3.0

It started raining on our trip and windshield wipers were rotted.

Victor M. 
Rating:
3.0

Customer did not leave a comment.

Donald R. 
Rating:
4.0

Very friendly and helpful

Mary P. 
Rating:
5.0

Nothing

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

Mildred N.  |  First Impressions 
Rating:
4.0

Nothing at this time, under the circumstances you're working under. 🌹

Verna H. 
Rating:
5.0

The service was so great and remarkable.

Hany G. 
Rating:
5.0

Nothing was excellent

Aaron L. 
Rating:
5.0

Helped set up auto pay

Daralee k.  |  First Impressions 
Rating:
5.0

I always have a good experience here. I even have a storage here

Johnny F. 
Rating:
5.0

the place was perfect

larry F. 
Rating:
5.0

Customer did not leave a comment.

ELDER H. 
Rating:
5.0

Customer service was great

LaSondria W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carmen W. 
Rating:
3.0

This is a U-Haul company location has only 1 truck to rent. So one block away at another storage unit they have 10 U-Haul vehicles for rent and trailers plus another half mile down at a tire store they have three vehicles. The truck was cleanish but the windows were bad and I had to try cleaning them myself to drive at night home when I rented it at 7 PM The Uhaul app sucks. I had originally wanted to pick up the truck from the Lucerne Avenue location in Victorville but it changed somehow and I wanted it more than one day I had to call Lynn at 2:30 in the morning the day after I rented it because I couldn't get through on your phone lines. Too much trouble to rent a truck

Arthur V. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Michael V.  |  First Impressions 
Rating:
4.0

As far as I'm concerned your employees in Victorville at the location on Palmdale Rd. are GREAT! Professional, very helpful and pleasant to deal with. I'm not sure if this is helpful with improving the next customers experience but a definite thumbs up to Nena Johnson and Iesha Guyot for making my day a goods one.

Mark W. 
Rating:
5.0

They took my dispute about a missing dolly I had originally tried to rent and gave me my refund early the next morning ! Super happy with their service and I recommend this location 100% !

Ashley A. 
Rating:
5.0

Customer did not leave a comment.

Yovani A. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Irene was wonderful big thumbs up

Candis G. 
Rating:
5.0

The manager lady was outstanding and on my check out the guy was as awesome as the lady

david V. 
Rating:
5.0

Ms. Nena Johnson is accommodating, friendly and explains in layman’s terms about what I rented. Thank you for making everything easy.

elaina k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

BIBIANA C. 
Rating:
5.0

I would recommend this location only. You all need to do better with informing your customers when issues arise instead of making them wait for long periods of time.

Jasmine B. 
Rating:
5.0

Customer did not leave a comment.

Renard B. 
Rating:
5.0

The service was totally great and remarkable.

Hany G. 
Rating:
5.0

Customer did not leave a comment.

Justine N. 
Rating:
5.0

Customer did not leave a comment.

Angie W. 
Rating:
1.0

Parking lot was small

Tamara C. 
Rating:
5.0

Was happy with the service

Tina S. 
Rating:
5.0

Customer did not leave a comment.

Yessica A.  |  Online Move In 
Rating:
5.0

Great customer service

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Luz O. 
Rating:
5.0

The staff at the Palmdale location were very friendly and accommodating. We decided to rent a storage unit at this location and Bradley did a great job communicating the process. What was expected of us as renters and what we should expect from them. He was very clear and thorough with instructions on when and where to return the truck and trailer as well. Though I did not get to meet the general manager she left a note in the storage unit thanking us for our business and telling us that we should call her if we ever have any questions or concerns. This small thing was a great touch to make us feel more welcomed and cared about. The people at this location are outliers and setting a great standard not just for U-Haul, but for all companies. If they ever needed their store windows cleaned or their trucks powerwashed, I'd make sure my company "Scrub-a-dub Doug" gave them a great deal!

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Latoya E. 
Rating:
5.0

Great customer service.

Netha A. 
Rating:
5.0

Nothing, I thought service was excellent and the people were great. Very pleased about the service.

bernard G. 
Rating:
5.0

Customer did not leave a comment.

Alicia G. 
Rating:
1.0

The online process...everything should be preapproved before picking up not while on site

cynthia F. 
Rating:
5.0

Lady at counter was excellent

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Wendy T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O.  |  First Impressions 
Rating:
5.0

Out of all the storage facilities that I have rented/seen the unit that was rented to me was very clean, smell nice and convenient. Most of all I had the pleasure of conversing with the onsite manager Nena and she was very nice and pleasant. This is the kind of customer service that I look forward to experiencing when walking into a business. The overall experience was just excellent. Thank you so very much for your time, consideration and pleasantry. You all definitely get five stars!! :)

Joreta A. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Razonya C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M.  |  First Impressions 
Rating:
5.0

Everything was excellent and best customer service I would not complain I'll definitely come back again.

Shamika L. 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

Lena the manager was so polite and courteous to me. My experience was good.

Shaindra S. 
Rating:
5.0

Ask for Sean. Sean will improve your experience each time you speak with him. Sean should have a position training staff on customer service experience. Sean is 5 stars. I've rented for the past 14 years with UHaul.

Manuel S. 
Rating:
5.0

You folks are doing a terrific job. Please keep doing the same. Thanks Antonio Cabrera

Antonio C. 
Rating:
5.0

Customer did not leave a comment.

Kiowa M. 
Rating:
5.0

Cordial, attentive, fast. How can you beat that?

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Christina K. 
Rating:
5.0

I was unable to find the truck I needed in my area so I checked on this place which I had used before and they had the truck I need

Norberto V. 
Rating:
5.0

I don't remember the gentleman that helps but he was really a great worker. It was Sunday morning and he was the only employee working, he did the greatest job trying to rush and help everyone. Kudos youngman you deserve a raise.

Marcos L. 
Rating:
5.0

Customer did not leave a comment.

Allison W. 
Rating:
5.0

Customer did not leave a comment.

Marty R. 
Rating:
5.0

Keep on doing what you do. This place will always get my business

David G. 
Rating:
5.0

The manager was very knowledgeable and courteous.

Edward W. 
Rating:
5.0

None Person at counter was nice, inagiod mood and very helpfull.

Manuel R. 
Rating:
5.0

Just keep up the great level of service

David G. 
Rating:
5.0

Customer did not leave a comment.

Max B. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Nena was amazing, accommodating, friendly, and professional

Yves V. 
Rating:
5.0

Nana Johnson made this very easy for me. I'm so glad I went with U-HAUL Moving & Storage at Palmdale. She took care of everything U-Haul and Storage all in one place so convenient Thanks Nena.

Portia A.  |  First Impressions 
Rating:
5.0

Great customer service. Bradley explained everything clearly, he even answered all my extra questions I had. Great place.

Jeanette K.  |  First Impressions 
Rating:
5.0

Great service. Clean facility

Tammy M.  |  First Impressions 
Rating:
5.0

customer service represented, gave excellent service, and was very nice, & helpful.

Mary M.  |  First Impressions 
Rating:
5.0

Thay really did a great job 😜

Debbie S.  |  Reservation 
No reviews have been submitted for this location.

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