The truck overall run decent enough, but the inside was absolutely filthy.JOSE J.
Customer Reviews for U-Haul Moving & Storage at Parsons Ave
Columbus, OH 43206
(S Of Thurman Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Maxwell H.
Customer did not leave a comment.Nelson B.
Nice rental truck and clean! Great customer service. So personable and nice.SELELISA R.
Customer did not leave a comment.Nelson B.
Customer did not leave a comment.Damon C.
These guys are the best deserve every award you could give them. This is how a store should be ran, Friendly and on top of there game.SHANNON C.
Customer did not leave a comment.MICHELLE S.
The owner was so polite and the truck was super clean and smelled lovely!KATIE A.
Customer did not leave a comment.DIANE B.
Customer did not leave a comment.SUZANNE E.
Asked for prepayment. I paid. Then my pickup was moved without advising me from London to springfield Ohio. I then asked for something closer. I received another pickup but had to pay again an still havnt been reimbursed for my first paymentRobert O.
Customer did not leave a comment.Brandi S.
Customer did not leave a comment.John G.
Customer did not leave a comment.RAYMOND C.
Customer did not leave a comment.PHILLIP C.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.andrew G.
Haul prices hve gone upELIZABETH R.
The gentleman who waited on me backed my trailer into the return spot. He was very courteous and handled my return quickly.Gary K.
Like the Parsons Ave location and since I rent a truck every weekend, Pete is always helpful and expedites the process both checking in and returning the truck.STEVE S.
Nothing at all the whole process of pick up the equipment and dropping back off was quick and easyBILLY D.
Very professional, friendly and helpful. Would recommend this location to anyone or anybody who is moving, hauling cars or trucks.Garry W.
Customer did not leave a comment.Ernest L.
Customer did not leave a comment.Danielle W.
Customer did not leave a comment.ROBERT R.
Very easy drop off. Had to do after hours. The most confusing part of this transaction was that we had trouble with the online links. And because it was after hours there was nobody to ask if we were doing things correctly. That said...everything went smoothly and worked great! Thank you!!!debbie C.
Customer did not leave a comment.MATTHEW T.
Check in was very easy, Mr Barnes was super nice and pointed to where all the supplies I had also ordered were, very professional!! Bringing back the vehicle was easy also, that gentleman was very nice and took a few minutes. Would use U-Haul and this particular one again if I need a truck!VICTORIA D.
Customer did not leave a comment.VIKI C.
Customer did not leave a comment.AMY S.
The people are very friendly & helpful but the truck was very dirty & smelled of cigarettes.Shannon C.
Customer did not leave a comment.SIR CHARLES S. | Overall Experience
Customer did not leave a comment.DAVID T.
Fast and friendlyMICHAEL D.
Customer did not leave a comment.CESAR C.
Customer did not leave a comment.Kerstin P.
Customer did not leave a comment.SKYLER L.
Customer did not leave a comment.DWAYNE W.
Everything about The Uhaul Parsons Columbus OH was very shady. The employees that were there were clearly stoned they wreaked of marijuana. Everything was done very unprofessionally. The employee that we felt with claimed he was the owner and said if we didn't like how they operated go somewhere else. For some reason he took pictures of our drivers licenses with his personal cellphone. When I asked why he did that he said it was â€œstandard procedureâ€. When we went to pay the credit card machine â€œdidn't workâ€ and I was told he had to enter my card manually. I will be keeping an eye on both my debit and credit card for suspicious activity. Oh, I was also told that I couldn't leave my vehicle in the parking lot and that I could park on the street on in a gravel lot behind the building where there aren't cameras. Something needs to be done about this location IMMEDIATELY!JOSEPH E.
Customer did not leave a comment.Justina W.
The men working behind the desk was very helpfulVALERIE H.
Nothing. Pete, who works at this location makes things simple, both when picking up and dropping off and I really appreiate that.STEVE S.
Rent from this location a regular basis. They are always on point and get me in and out quickly plus have a great attitude. A pleasure to deal with.BRIAN N.
Wonderful serviceJEANINE L.
Everything was great, especially since I was in a pinch when Penske didn't provide the truck that they had promised. It was a quite a bit more expensive than I had paid with Penske but overall I am very pleased with the experience and we got the job done!KURTIS M.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.LEONEL G.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Allene M.
It is not clear where the drop box is if you return a truck after hours. I dropped the truck off around midnight. I was able to use the website to checkin however could not find the drop box for the key return. I left the truck and took key with me which caused me to return the key im the morning. This was an uneccsary return trip.Terrence B.
Customer did not leave a comment.YNDYA T.
I rent trucks 1 or 2 times a week, and the General Manager was really accommodating when I walked in to return the truck and there were 2-3 people ahead of me at the counter. He looked at me and just said "We'll email you your invoice." which is all I needed since he knew I dropped the truck off. That kind of server is really appreciated.STEVE S.
Customer did not leave a comment.DENISE J.
Customer did not leave a comment.ANDREW M.
Lower rates on the mileageCHRISTOPHER W.
A piece of the door in the Uhaul was loose and it fell on me as I was driving.MARISSA W.
Great team of guysHENRY B.
Customer did not leave a comment.MARK F.
Tim was very helpful with our trailer. He helped us make sure we were all setup and good to go. Thanks Tim keep up the great service. Promote this guy.TIMOTHY H.
Customer did not leave a comment.CIERA W.
Customer did not leave a comment.PHILLIP C.
Friendly and extremely efficientPETER F.
The staff here is excellent! I am a Wireless Engineer by profession. The server for your mobile app is extremely slow. I suggest that you increase your bandwidth and upgrade your equipment for faster speed. The lag/latency in uploading a file or waiting on a return from your server is close to speeds for mobility back in 2002. I would expect more from a larger company such as Uhaul; that could see t he value in as minimal face to face contact as possible. ...and for your Tech savvy responders, yes I have uploaded numberous and larger files from my mobile to different clouds, so "no ths is not a device or mobile provider problem". This is a slow Uhaul platform problem.Melvyn H.
Customer did not leave a comment.Steven S.
The manager and employee were very courteous and professional.ROBERT L.
The truck was pulling to the right. The steering wheel was not set correctly. Caused me to have an accident.ALLEN W.
Customer did not leave a comment.CORTAYVIAN L.
Customer did not leave a comment.ALAN S.
Screen you sub contractors better. I used FHL moving. At first everything was going okay. After the move I found a pistol and a watch missing. They were no help in answering what happened. I filed a police report. So far none of these items have shown up.JOHN C.
Timothy was very helpful and persistent getting my VIP coupon applied correctly. The only issue I had with this location was its actual location the parking lot is a little tight to manuever in and out of.JOCELYN D.
Great experience!DAVID F.
The rep who set up my rental and hooked up the trailer was excellent and should get a raise. He did a great job and was friendly and personable. He was also the one who took care of me on the return of the trailer. Very good customer service.RONALD M.
Customer did not leave a comment.JILL W.
Customers should be able to purchase cargo vans and pickup trucks with a debit card. The gentleman who helped me was very nice and understanding as well.JANAE R.
Awesome service. Log in didn't work for after hours but everything else was greatJOHN A.
Employee did an excellent job. It was busy and he was working the entire location alone. He was friendly and efficient taking care of people lined up waiting. He was also wearing a mask.Patty G.
I showed the pictures of the trucks condition to an employee who then assured me I would not be charged a cleaning fee. The drop off process was very easy.Rachel M.
Everything was great and the staff was awesome!!! I will be renting there again.MARY B.
Customer did not leave a comment.Branko P.
Continue to give good serviceDAVID J.
Customer did not leave a comment.SHARON P.
Ce trop chÃ¨re mais ce bon je vous souhaite une bonne soirÃ©e merci beaucoup u haulMAMADOU G.
All the guys working there that I had contact with were friendly, and professional. They met all my moving needs.ARNOLD D.
Customer did not leave a comment.THOMAS H.
Great experienceVERONICA W.
Customer did not leave a comment.ALICE L.
Very nice people and the van was immaculate.LEWIS G.
Customer did not leave a comment.KEISHA H.
I requested a van could not rent it for an un explain reason that I needed a major credit card . This is inconvenience.That rule needs to be revised.MICHAEL J.
Very good experience using a U-Haul truck and we'll definitely do it againDAVID J.
Customer did not leave a comment.angelia M.
Customer did not leave a comment.David G.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Morgan H.
Customer did not leave a comment.Nicholas M.
Pete and staff were excellent!Benjamin M. | Overall Experience
Customer did not leave a comment.althea s. | Overall Experience
Great staff, good peopleJerome j. | Overall Experience
IT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAINCameron M. | Overall Experience
Customer did not leave a comment.gloria r. | Overall Experience
I have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie WalkerJerrie W. | Overall Experience
The unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.Robert H. | Overall Experience
Customer did not leave a comment.travis h. | Overall Experience
Just I really like the placeKelly w. | Overall Experience
The staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.April M. | Overall Experience
Really helpfulKelly w. | First Impressions
They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.Jami P. | First Impressions
Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.PRISCILLA R. | Overall Experience
All of the employees were very friendly and helpful.kimberly s. | Overall Experience
Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommendGARREN D. | First Impressions
The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!dean p. | Overall Experience
They was really helpful and nicecatrina j. | Overall Experience
Facility was great but had to jump truck twiceJacquelyn G. | Reservation
its prefect to keep my stuff things unitl i get my own apartmetnTimothy S. | Reservation
Recommend extended hrs at least to 10pmDANA R. | Overall Experience
Mice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storagrobbie r. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the enviroment!