Customer Reviews for U-Haul Moving & Storage at Parsons Ave

Screen you sub contractors better. I used FHL moving. At first everything was going okay. After the move I found a pistol and a watch missing. They were no help in answering what happened. I filed a police report. So far none of these items have shown up.

Timothy was very helpful and persistent getting my VIP coupon applied correctly. The only issue I had with this location was its actual location the parking lot is a little tight to manuever in and out of.

Great experience!

The rep who set up my rental and hooked up the trailer was excellent and should get a raise. He did a great job and was friendly and personable. He was also the one who took care of me on the return of the trailer. Very good customer service.

Customers should be able to purchase cargo vans and pickup trucks with a debit card. The gentleman who helped me was very nice and understanding as well.

Awesome service. Log in didn't work for after hours but everything else was great

Employee did an excellent job. It was busy and he was working the entire location alone. He was friendly and efficient taking care of people lined up waiting. He was also wearing a mask.

I showed the pictures of the trucks condition to an employee who then assured me I would not be charged a cleaning fee. The drop off process was very easy.

Everything was great and the staff was awesome!!! I will be renting there again.

Continue to give good service

Ce trop chère mais ce bon je vous souhaite une bonne soirée merci beaucoup u haul

All the guys working there that I had contact with were friendly, and professional. They met all my moving needs.

Great experience

Very nice people and the van was immaculate.

I requested a van could not rent it for an un explain reason that I needed a major credit card . This is inconvenience.That rule needs to be revised.

Very good experience using a U-Haul truck and we'll definitely do it again

🙏🙏💪💪😘

Timothy was very helpful and had a good attitude.

All workers were professional and friendly. This is the second time I have used this location. And I'd be happy to use it again. Have a safe and focused 2021.

I've used this location many times and they are the absolute best.

rude staff! unclear directions!

Poor customer service. Had to walk around to find the truck myself.

All was good except the truck I rented smelled from cigarette smoke. I know your crew can't prevent people from smoking in the trucks, so so having air fresheners in the trucks would be a good touch. Thx

trucks are ragged. other locations have newer trucks in better condition.

Tim was awesome !!

You guys charge me twice on my account and cause a lot of issue on my acct since I had limited cash on the acct

all was goid

Been doing business with this location for years. True pros.

Had good customer service when first renting the truck, everyone was very helpful. When returning the truck, need more training to explain the charges. I didn't think the charges were right and asked questions about it, the guys response was that its what the computer is telling me. They should be able to explain the additional charges and don't have a response of that is what the computer tells me. Thank you!

The trailer was in good shape and relatively clean - there was some top soil in it. We also found a metal tool that appeared to be a crack spoon in it as well. But overall clean and good condition. The gentleman who took care of us was very pleasant and helpful and did a great job as there was a rush of customers when we picked up.

I didn't have time to go over truck condition, before time run out. Didn't have my phone on me. But other than that. If I have to move again. ITS UHAUL ON PARSONS AVE. THANK YOU.

It was actually a bit difficult to know where to park the truck and where to drop off the keys. There was a sign on their door, but the key drop was way far away and hard to locate from where the sign was on their door.

Staff was very helpful, made pickup and drop off very easy.

Everything waz perfect!!! Staff was thorough & laughing & helped make my move...like a smoothie!!! Thank you...I"m grateful!!!

Friendly staff quick service.

Pete and staff were excellent!

The employees who have helped us this month have been wonderful! We used this Uhaul 3 times to get moved and the employees were helpful, friendly and a lot of fun. Kudos to them all!

For older customers, such as myself, it might help to inform us that we will receive the checklist for the condition of the vehicle via text or e-mail. Given my age and prior experience with U-Haul, I had been expecting a sheet of paper to mark down any nicks, dents, or scratches. I only found this checklist on my phone by accident.

Sales clerk was pleasant, efficient Very good experience

This is my go to spot for storage and moving trucks.

My experience went successfully to my surprise, as I am a very difficult and detailed customer to please. However, I must share why I am a U-haul customer. On 09/25/2020 the Akron Ohio W. Market St BUDGET TRUCK RENTAL botched up my entire move due to equipment damage to their trucks from multiple vandalism the night before (unforseen circumstances). The owner called me to explain but did not offer ANY kind of accommendation to ensure that I would be on the road. I was left hanging by a limb. My scheduled move to Columbus was canceled. The owner told me he had a truck in his fleet that was 35 miles away. When asked if he would have it brought to the Akron location, he said that they didn't have "truck hiking". I was devestated! I had movers who had rearranged their schedule to come load the truck, the apartment leasing for that day had to be canceled. So, this is why U-haul has become my number one hauler. Oh how I'd wished for a survey opportunity with BUDGET. KEEP UP THE GREAT WORK U-HAUL! Thanks for making your customers feel valued by offering this opportunity to express our experiences.

Thanks to Pete & Pierce. They directed me to Chuck Woolsey's store to get my trailer wiring done so I could get my job finished that day. The Columbus U-Haul Team at Parsons Avenue and on Broad Street really made me feel like I was a highly valued customer. Thanks!

easy as pie!

The staff is very friendly and helpful.

More workers

Pete Barnes was very polite, and I received quick customer service. I will always use that location for my uhaul rental needs.

Thank you very much for your great services!!!

My pickup location was changed causing me to drive additional miles. The allowable miles were adjusted a little, but I went over by 3 miles and was charged an additional small fee at drop-off. For an additional 3 miles and uhaul changing the location, it seems they could gave waived the fee.

No recommendations at this time. I love the great customer service and convenience of this location. A rental truck - no matter the size - is always available and the pick-up/drop-off service couldn't be easier!

Awesome...

Pete was very professional and helpful. Maybe incorporate a reward program for those of us that use U-Haul on a regular basis.

Employees were not pleasant

Great staff, good people

IT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN

I have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker

The unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.

Just I really like the place

The staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.

Really helpful

They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.

Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.

All of the employees were very friendly and helpful.

Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend

The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!

They was really helpful and nice

Facility was great but had to jump truck twice

its prefect to keep my stuff things unitl i get my own apartmetn

Recommend extended hrs at least to 10pm

Mice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag