U-Haul Moving & Storage at Parsons Ave

3434 reviews

1211 Parsons Ave   Columbus, OH 43206
(S Of Thurman Av)

(614) 478-6623

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(614) 478-6623

1211 Parsons Ave
Columbus, OH 43206

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great experience

VERONICA W. 
Rating:
5.0

Customer did not leave a comment.

ALICE L. 
Rating:
5.0

Very nice people and the van was immaculate.

LEWIS G. 
Rating:
5.0

Customer did not leave a comment.

KEISHA H. 
Rating:
3.0

I requested a van could not rent it for an un explain reason that I needed a major credit card . This is inconvenience.That rule needs to be revised.

MICHAEL J. 
Rating:
5.0

Very good experience using a U-Haul truck and we'll definitely do it again

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

angelia M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Morgan H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

🙏🙏💪💪😘

DONETTA R. 
Rating:
4.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Timothy was very helpful and had a good attitude.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

All workers were professional and friendly. This is the second time I have used this location. And I'd be happy to use it again. Have a safe and focused 2021.

paulo B. 
Rating:
3.0

Customer did not leave a comment.

CAELYAN H. 
Rating:
5.0

Customer did not leave a comment.

MARLIN K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

I've used this location many times and they are the absolute best.

PATRICK D. 
Rating:
1.0

Customer did not leave a comment.

Lolita J. 
Rating:
1.0

rude staff! unclear directions!

Kiara J. 
Rating:
4.0

Customer did not leave a comment.

Jesse G. 
Rating:
1.0

Poor customer service. Had to walk around to find the truck myself.

Kyla N. 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

TERESA C. 
Rating:
5.0

All was good except the truck I rented smelled from cigarette smoke. I know your crew can't prevent people from smoking in the trucks, so so having air fresheners in the trucks would be a good touch. Thx

STEVE S. 
Rating:
5.0

trucks are ragged. other locations have newer trucks in better condition.

MARIA G. 
Rating:
5.0

Tim was awesome !!

JAMES M. 
Rating:
1.0

You guys charge me twice on my account and cause a lot of issue on my acct since I had limited cash on the acct

SHANI M. 
Rating:
4.0

all was goid

Vickie L. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Been doing business with this location for years. True pros.

JOHN R. 
Rating:
3.0

Had good customer service when first renting the truck, everyone was very helpful. When returning the truck, need more training to explain the charges. I didn't think the charges were right and asked questions about it, the guys response was that its what the computer is telling me. They should be able to explain the additional charges and don't have a response of that is what the computer tells me. Thank you!

TRENA H. 
Rating:
5.0

The trailer was in good shape and relatively clean - there was some top soil in it. We also found a metal tool that appeared to be a crack spoon in it as well. But overall clean and good condition. The gentleman who took care of us was very pleasant and helpful and did a great job as there was a rush of customers when we picked up.

michael D. 
Rating:
4.0

I didn't have time to go over truck condition, before time run out. Didn't have my phone on me. But other than that. If I have to move again. ITS UHAUL ON PARSONS AVE. THANK YOU.

CHARLES J. 
Rating:
4.0

It was actually a bit difficult to know where to park the truck and where to drop off the keys. There was a sign on their door, but the key drop was way far away and hard to locate from where the sign was on their door.

Chelsea M. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN N. 
Rating:
5.0

Customer did not leave a comment.

Donna K. 
Rating:
5.0

Staff was very helpful, made pickup and drop off very easy.

MICHAEL P. 
Rating:
5.0

Everything waz perfect!!! Staff was thorough & laughing & helped make my move...like a smoothie!!! Thank you...I"m grateful!!!

RENEE W. 
Rating:
5.0

Friendly staff quick service.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

JOLANE P. 
Rating:
3.0

Customer did not leave a comment.

TWIKEYLAH M. 
Rating:
4.0

Customer did not leave a comment.

DORA W. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Pete and staff were excellent!

Benjamin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Lydia P. 
Rating:
5.0

The employees who have helped us this month have been wonderful! We used this Uhaul 3 times to get moved and the employees were helpful, friendly and a lot of fun. Kudos to them all!

SARAH S. 
Rating:
5.0

Customer did not leave a comment.

althea s.  |  Overall Experience 
Rating:
5.0

For older customers, such as myself, it might help to inform us that we will receive the checklist for the condition of the vehicle via text or e-mail. Given my age and prior experience with U-Haul, I had been expecting a sheet of paper to mark down any nicks, dents, or scratches. I only found this checklist on my phone by accident.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Sales clerk was pleasant, efficient Very good experience

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

HERMAN J. 
Rating:
5.0

Customer did not leave a comment.

Stan H. 
Rating:
5.0

This is my go to spot for storage and moving trucks.

STAFFORD L. 
Rating:
3.0

My experience went successfully to my surprise, as I am a very difficult and detailed customer to please. However, I must share why I am a U-haul customer. On 09/25/2020 the Akron Ohio W. Market St BUDGET TRUCK RENTAL botched up my entire move due to equipment damage to their trucks from multiple vandalism the night before (unforseen circumstances). The owner called me to explain but did not offer ANY kind of accommendation to ensure that I would be on the road. I was left hanging by a limb. My scheduled move to Columbus was canceled. The owner told me he had a truck in his fleet that was 35 miles away. When asked if he would have it brought to the Akron location, he said that they didn't have "truck hiking". I was devestated! I had movers who had rearranged their schedule to come load the truck, the apartment leasing for that day had to be canceled. So, this is why U-haul has become my number one hauler. Oh how I'd wished for a survey opportunity with BUDGET. KEEP UP THE GREAT WORK U-HAUL! Thanks for making your customers feel valued by offering this opportunity to express our experiences.

DEBRA W. 
Rating:
5.0

Customer did not leave a comment.

marko G. 
Rating:
5.0

Thanks to Pete & Pierce. They directed me to Chuck Woolsey's store to get my trailer wiring done so I could get my job finished that day. The Columbus U-Haul Team at Parsons Avenue and on Broad Street really made me feel like I was a highly valued customer. Thanks!

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA E. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A. 
Rating:
5.0

easy as pie!

MARIA G. 
Rating:
5.0

The staff is very friendly and helpful.

SARAH S. 
Rating:
5.0

More workers

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie C. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Ellen F. 
Rating:
3.0

Customer did not leave a comment.

Kent O. 
Rating:
5.0

Pete Barnes was very polite, and I received quick customer service. I will always use that location for my uhaul rental needs.

ANTHONY L. 
Rating:
5.0

Thank you very much for your great services!!!

JOHNIECE W. 
Rating:
5.0

Customer did not leave a comment.

Micah W. 
Rating:
5.0

My pickup location was changed causing me to drive additional miles. The allowable miles were adjusted a little, but I went over by 3 miles and was charged an additional small fee at drop-off. For an additional 3 miles and uhaul changing the location, it seems they could gave waived the fee.

Mary O. 
Rating:
5.0

No recommendations at this time. I love the great customer service and convenience of this location. A rental truck - no matter the size - is always available and the pick-up/drop-off service couldn't be easier!

CHRISTINA G. 
Rating:
5.0

Awesome...

RONDA B. 
Rating:
5.0

Customer did not leave a comment.

Hazel D. 
Rating:
5.0

Customer did not leave a comment.

JACOB L. 
Rating:
5.0

Pete was very professional and helpful. Maybe incorporate a reward program for those of us that use U-Haul on a regular basis.

TIMOTHY L. 
Rating:
3.0

Employees were not pleasant

MITCHELL B. 
Rating:
5.0

Customer did not leave a comment.

Nelson N. 
Rating:
1.0

Someone else rented a truck under my contact information

LAWRENCE D. 
Rating:
4.0

Customer did not leave a comment.

CLARENCE EDWARD H. 
Rating:
5.0

Thank you so much for speedy and easy service!

Corwin S. 
Rating:
5.0

The manager/owner of this store was THE BEST!

dean S. 
Rating:
5.0

Customer did not leave a comment.

HARRIETT P. 
Rating:
1.0

You advertise 19.95 to rent a small pickup. That's a front just to get people in the parking lot. Ended up being 200.00 dollars for only 2 days. With about a hundred miles. That did include 3.50 a gallon for fuel. Which is ludicrous. I will definitely make different plans somewhere else.

TODD S. 
Rating:
5.0

I can honestly say that this location was the BEST......I have dealt with a lot of u-haul moving companies and the parson location is the BEST.... Jeremy was amazing....and I would recommend.

LAQUITA S. 
Rating:
5.0

Customer did not leave a comment.

Dwayne W. 
Rating:
5.0

Customer did not leave a comment.

Dwayne W. 
Rating:
5.0

Excellent customer service. Had an amazing experience with the General manager. Mr. Barnes is an asset to the U-Haul business and brand

TIFFANY M. 
Rating:
3.0

I will say that dropping off the vehicle after business hours was not an easy task. Very frustrating; had to wait over an hour for Customer Service, while in a dark lot. But once I spoke to her she was very helpful and was able to assist me.

LISA G. 
Rating:
3.0

Customer did not leave a comment.

wayne G. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL G. 
Rating:
1.0

A couple lights was out and the floor was weak and I'll probably never go back to that location. The floor was weak enough it shouldn't be on the road

William B. 
Rating:
4.0

The wait time was too long when calling to book a rental. Waited over 45 min.

Tonia G. 
Rating:
5.0

a little more speedy is only thing I see , maybe more staff . could help.

troy W. 
Rating:
5.0

Nothing both of the gentalmen was very friendly and helpful at the place!!!!

Monica G. 
Rating:
5.0

Great staff, good people

Jerome j.  |  Overall Experience 
Rating:
1.0

IT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN

Cameron M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria r.  |  Overall Experience 
Rating:
5.0

I have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker

Jerrie W.  |  Overall Experience 
Rating:
3.0

The unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.

Robert H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

travis h.  |  Overall Experience 
Rating:
5.0

Just I really like the place

Kelly w.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.

April M.  |  Overall Experience 
Rating:
4.0

Really helpful

Kelly w.  |  First Impressions 
Rating:
4.0

They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.

Jami P.  |  First Impressions 
Rating:
5.0

Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.

PRISCILLA R.  |  Overall Experience 
Rating:
5.0

All of the employees were very friendly and helpful.

kimberly s.  |  Overall Experience 
Rating:
5.0

Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend

GARREN D.  |  First Impressions 
Rating:
5.0

The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!

dean p.  |  Overall Experience 
Rating:
5.0

They was really helpful and nice

catrina j.  |  Overall Experience 
Rating:
5.0

Facility was great but had to jump truck twice

Jacquelyn G.  |  Reservation 
Rating:
5.0

its prefect to keep my stuff things unitl i get my own apartmetn

Timothy S.  |  Reservation 
Rating:
4.0

Recommend extended hrs at least to 10pm

DANA R.  |  Overall Experience 
Rating:
1.0

Mice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag

robbie r.  |  Overall Experience 
No reviews have been submitted for this location.

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