Customer Reviews for U-Haul Moving & Storage at Peoria Plaza

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Peoria Plaza

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Jerry J. on

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Benny P. on

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Julie R. on

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peter L. on

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very friendly and helpful workers

gena M. on

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Females staff member was grumpy and refused to refund unused unopened packing supplies.

Daniel P. on

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Robert H. on

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Benetta B. on

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Janice C. on

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The manger was exceptionally experienced, well maintained facility friendly and went out the way to provide a easy moving experience for me,I was astonished of the quality of customer service very satisfied customers ??

Rainey R. on

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Customer service is great, however the unit we rented turned out to have a hole in the roof. All of our furniture got wet due to the rain, even ruining the mattress.

Barbara M. on

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Charged me $7.50 gas charge after I only drive the truck 9 miles. You guys must be hurting for money. That soured my experience.

Betty J. on

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Mischelle K. on

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Just need to make sure that truck has no check engine lights on when handing over the keys.

Keith M. on

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Hey the customer service was 10 *. The truck was great and didn't burn much gas. My experience with Uhaul on 61& Peoria 10* with a ?? . Thank you

David M. on

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Need clear communication about returns and the associated fees, this wasn't communicated at all. Very disappointed about the hidden costs and fees. Might consider a different vendor than U-Haul next time.

Susan E. on

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Barbara P. on

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Gregory V. on

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Better communication

Bobby G. on

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Christopher J. on

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Randall B. on

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jude S. on

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Caroline N. on

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There should be a telephone number that we should be able to call the store directly, not a general number where the customer service is not of very good help.

chasity M. on

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They were rude and not helpful I dropped the truck off after hours called go uhual they told me leave key and lock door so we did now they charging me.i had the truck cleaned and swept before I delivered it I got charged for that they were rude hateful.

Shakyra C. on

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Great location, reasonably priced &great people

Nedra B. on

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I was well pleased. Thank you

Lisa A. on

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That truck front end was a mess. I told them about it.

Ray M. on

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Meredith P. on

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Colton D. on

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The staff argued with one another during the checkout process. During the check in process I had to exit the vehicle to find an associate. Only to realize they were hanging out in the back.

sandy B. on

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I was not explained the overall cost. I had paid 150 at rental and imagine my shock when I was charged an extra 140 for mileage. It even sat for one day unused. Van was great. I just won’t use I haul again.

Rodger D. on

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Bruce J. on

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truck needed front end work and shocks ran well but had damage all over it was clean and good tires lights and etc all worked properly drove 51 miles and it used 14 gallons of fuel

Belay B. on

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A little bit slow as compared to other .Customer service shuldn't be more than 5 min

H Nix U. on

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New manager keeps giving us shity trucks and the last one had roaches

Debbie S. on

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Very helpful and friendly staff only thing is they heed an elevator to move things upstairs I am disabled so I can’t do stairs very well .but other than that it’s all good so far 😀

Steve S. on

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lisa f. on

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The customer service representatives were helpful. Every manager I spoke to was not very helpful with a quick turnover. The new manager blames all the previous managers, but every manager is Uhaul.

Alicia M. on

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Disorganized, associate could not fulfill reservation. Charged me before confirming availability and could not refund me at the time. Still waiting for refund and contact from manager.

Derek R. on

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Would of been perfect had I not had to wait so long, but it was fast, efficient, and the guy was really nice.so that's why I give a 4/5

Paul K. on

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I had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend. Thank you again.

ALVINA C. on

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you guys were so helpful thank you so much

daniel s. on

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Did not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!

Winford W. on

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Keeps everyone informed by email

Kathy W. on

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I needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.

Thomas M. on

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Travis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .

Yolanda L. on

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Chris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.

Paul B. on

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the moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was needed

Jeff B. on

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The unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.

Laquinta G. on

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I would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!

katherine m. on

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I didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!

Michelle A. on

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Customer service was excellent

MATTHEW P. on

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Keep up the good work.

MATTHEW P. on

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Excellent service. Got me in and out without issue and ended up saving money. Keep up the good work.

Chip G. on

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the 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly help

Monique R. on

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Customer service was great.

TERRY J. on

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My only concern was that there are a lot of homeless people that hang around the property

Amy H. on

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The staff was very helpful and super nice. I always have a positive experience.

Ashley H. on

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Love the staff real cool people

Diane A. on

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Every one of your employees there was not only probably the most friendly but they were helpful and just very courteous. Thank you

April R. on

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One staff always did his best to take care of me

KAREN G. on

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I have to say the only good part of this place was the nice young man that helped me! The amount of items that were damaged to to mouse and rat droppings was heartbreaking! Not worth the monthly rent!

JOHN C. on

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All my belongings that were stored there were stained with mouse droppings... and urine, dead mice through out.... the vehicle was NOT in good working order no AC and I had to drive 8 HRS.

Lisa S. on

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The staff was always very courteous and the building well maintained.

Megan G. on

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Would totally use them again! We also used the movers and they were awesome!

FLORA G. on

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would choose this for my storage in the future

anthony t. on

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Uptown

Stephanie O. on

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My storage was nice on the first floor and had temperature control so my stuff was safe and not damaged. If I ever need it to store my stuff again I would return