Customer Reviews for U-Haul Moving & Storage at Peoria Plaza

5,614 reviews

6105 S Peoria   Tulsa, OK 74136
(@ 61st)

(918) 742-3337

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(918) 742-3337

6105 S Peoria
Tulsa, OK 74136
(@ 61st)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

byron c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda h.  |  Overall Experience 
Rating:
1.0

Moisture in the unit. Paid for insurance and my mattress and other things were moldy. Manager told me insurance doesn't cover that. Basically wasted my money paying for insurance. All I wanted was my bed to be replaced and got nothing but a rude response. I'll never use uhaul again

Nicholas I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roye n.  |  Overall Experience 
Rating:
1.0

When I first arrived, my $99.00 reservation was not honored. I had movers waiting on me so I had to pay $139.00 while no Manager was on-site to help the situation. I was also told that they did not honor the free 1st month rent after paying over $1400.00 for the truck. Then once moved in I met with Mark Hartley the manager who advised that the reservation that i I had was for a 2nd story unit He said i could move into a the 2nd story unit but the 1st story unit was all ready loaded. Witch meant that I woul have to pay movers again to move at my expense. I did get a free month rent for compensation for the mix-up. In April and in June I went to the storage unit to retrieve some boxes. The Air Conditioner was out and it was over 100 degrees inside the Climate controlled unit. I made it aware to the people working there and thy advised that the AC was broken without an ETA as when it would be fixed. This happened several times. On July 28, 2022, I went back to retrieve more boxes and found the Air Conditioner leaking and had another a 1/4 of an inch of water which had gotten under the door of my unit A4190 along with other Units as well.i notified Rita working jn the office. She advised that she had told Mark Hartley about this. So I came to the unit for what I thought would be a few minutes that lasted 2 1/2 hours soaking up water out of my unit with no help from management. Jim Smith was notified and finally Mr Hartley along with Rita came to help. I only received help after asking and the only compensation I received was another free month's rent. THIS MANAGEMENT IS THE WORST CUSTOMER EXPERIENCE THAT I HAVE ERVER EXPERIENCED. MR. SMITH DID CALL ME BACK AND I ADVISED HIM OF THIS AND HE WAS NOT VERY HELPFUL. I WILL NEVER DO BUSINESS WITH UHAUL AGAIN AND WILL REFER ALL OF MY FRIENDS AND FAMILY TO STAY AWAY FROM UHAUL. THIS IS UNACCEPTABLE TO HAVE THE WORST CUSTOMER SERVICE IN MY LIFE. GOODBYE UHAUL!!!!!!!!!

Stephen B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RANDY S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Karlee G.  |  Overall Experience 
Rating:
5.0

Felicia took care of me and did her best to accommodate me with my U-Haul and storage I appreciate her going over and beyond!!

SHARLEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELSY N.  |  First Impressions 
Rating:
3.0

I am homeless right now your manager said that I made him lose two possible storage customers he didn't explain exactly why

Carl J.  |  Overall Experience 
Rating:
1.0

The staff was rude untrained and very unprofessional. It took a month to close the unit out along with many calls to customer service. I will never rent another storage unit from UHAUL.

Fred b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roye n.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

roger b.  |  Overall Experience 
Rating:
5.0

Sunday staff was excellent. They did a great job and helped out. Very different from our pick up location.

Jason C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Milton G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kenyetta P.  |  Overall Experience 
Rating:
5.0

The people that worked at this location were wonderful! (All 3 of them.) They went above and beyond what I needed. Cedric was so helpful, professional, and kind. It was a neat experience- following days of travel, moving, and preparation.

LACY L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah H.  |  Overall Experience 
Rating:
5.0

Keep up with your gd works

deborah a.  |  Overall Experience 
Rating:
1.0

Was quoted a climate controlled unit with a valid reservation number for 99.00. After arriving at 6105 S Peoria there was only one person working with absolutely no knowledge of Uhaul Storage and pocilicies. Was told that they did not honor the free one month rental and was quoted 139.00 for the same Storage room that I had a reservation for at 99.00 per month. After a brief phone call he advised he could Not help me that they did not honor the quote or reservation. I had movers standing by waiting costing me money and the person working with me left me standing there to serve other customers. THIS IS UNACCEPTABLE COUSTOMER SREVICE AND I WANT SOMETHING DONE.

Stephen B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harvey b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaila h.  |  Overall Experience 
Rating:
2.0

Didn’t have paper work ready

Chester S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara L.  |  Overall Experience 
Rating:
5.0

Mark and his crew were professional and easy to work with.

Dorothy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn c.  |  First Impressions 
Rating:
2.0

Some of our things were stolen from the storage unit!

CRISEAOUS G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joaquin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  Overall Experience 
Rating:
2.0

This was one of the worst experience with U-Haul, the people at the counter where rude, we had to stand around and wait would not honor the U-Haul website prices. They laughed in my face then literally told me that I didn't know "for sure" that they where laughing at me. Concerned about loosing my things or something "happening" to them if I go into greater detail. Spoke to someone at U-Haul which was very nice till she transferred me and I got hung up on... I should have used Penske they where cheaper anyway

jennifer M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

enrik m.  |  Overall Experience 
Rating:
2.0

Storage unit was broken into and vandalized as well as water damage to my stuff clothing couch and antique furniture ruined due to rodents and water as well as things broken and destroyed because security was non existent would not recommend uhaul to my worst enemy very dissapointed

Angela M.  |  Overall Experience 
Rating:
5.0

Lady at 61st & Peoria in Tulsa was a pleasure to deal with, great people skills & professional

Frank J.  |  First Impressions 
Rating:
5.0

Mark was fabulous! Great service! The check in process was simple and being able to return my one-way truck and tow dolly at the same location as my storage unit is the best part of moving my household by myself. A big win for U-Haul. You will have my repeat business

Dorothy H.  |  First Impressions 
Rating:
4.0

No comment

EVANGELINE W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca G.  |  Overall Experience 
Rating:
5.0

The staff there on the day I moved out was the protocol of customer service available but not in the way, helpful but not obnoxious. Kudos to the staff working Saturday October 16, 2021. I would recommend because of them.

VANESSA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregoria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorena B.  |  Overall Experience 
Rating:
5.0

Always helpful and safe and secure facility.

TODD P.  |  Overall Experience 
Rating:
1.0

This unit did not honor my 1st month room free. They did not have the room available the same as described on the app. They had attitude. The manager kept saying what he wouldn't do via telephone but made no effort to resolve directly. They said I could dispute with customer service. Customer service was not helpful and didn't care about when I told them in the future I would use Penske. My treatment was poor.

Jon V.  |  Online Move In 
Rating:
4.0

While the location of this storage facility is not ideal, the manager Mark is beyond helpful. I live out of state and I feel so much better knowing Mark is watching over things here. He let me know immediately when someone cut my lock off my unit. He sent me pictures to help me determine if anything had been taken. And he replaced the lock on it for me. All of this was above and beyond and so helpful as I was not in a position to come back to Tulsa at the time. When I did make it back to Tulsa he took the time to walk with me to my unit to double check everything was as it should be. What could have been a nightmare to deal with was much more manageable because of the assistance of the manager Mark.

Brandi G.  |  First Impressions 
Rating:
1.0

Storage unit was sold 3 days after large payment was made and prior arrangements made with location management and all I got was im sorry and the manager wasn't used to a facility like this one. He didn't double check notes and payments on units before storage sales. Wasn't reimbursed for what was losted

OLEANA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TALIA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alicia m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jo b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

errica f.  |  First Impressions 
Rating:
2.0

All of my clothes got ate by mouse so no I'm good on you guys but thanks for letting me rent you guys storage for some months and going up on my renting a unit

latasha D.  |  Overall Experience 
Rating:
3.0

Sunday stomershe young man that was efficiently working 3 customers at a time was amazing.

Kathy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MACREICE J.  |  First Impressions 
Rating:
5.0

Although short-term it was a pleasant experience and I will be doing business there again

dawn K.  |  Overall Experience 
Rating:
4.0

The price for my unit wasn't what was advertised on the wall I was told they were in the process of changing price yet it was still posted the process took a little longer than I expected other wise it was a good experience

rita b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dawn K.  |  First Impressions 
Rating:
4.0

Once again, after the frustrating experience of Uhaul's terrible website, the people at the storage facility made up for it. Great customer service!

Kathy G.  |  First Impressions 
Rating:
5.0

Good experience

RHONDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa N.  |  First Impressions 
Rating:
1.0

My unit was broken into during business hours and the agent removed my insurance from my reservation without being asked to therefore eliminating them the insurance the agent remembered I should have had and I was told it was an error in their end and it would be corrected only to get a non sympathetic call from the GM telling me there was nothing to be done and it’s a loss I have to recover. There’s no security no one to run of solicitors sitting around watching you unload. Overall worst experience ever encountered I will not return nor refer anyone to this location.

Amena S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody W.  |  First Impressions 
Rating:
5.0

I love this business and yall staff so good

shaila h.  |  First Impressions 
Rating:
5.0

Gracias por el servicio de almacenamiento

Brenda M.  |  Overall Experience 
Rating:
5.0

Only needed my storage unit for one month for moving I work some crazy hours I did like the fact that if I needed access to my unit at 2:30 in the morning I was able to do so you guys were there when I needed a unit to store my stuff I will refer people to you in the future thank you so very much

chris p.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Daeja M.  |  First Impressions 
Rating:
5.0

My experience with U-Haul and its staff has been exceptional and has exceeded my expectations. I would like to personally commend the manager, Julie Moe, who has been especially personable, professional and has made what has been a very difficult time for me less stressful by her welcoming smile and approachable demeanor. She is definitely an asset to your company!

ladonna p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynette C.  |  Overall Experience 
Rating:
5.0

What a great staff... definitely will not go to another U-Haul facility.... you guys have my full loyalty, once again thank you.

Lynette C.  |  First Impressions 
Rating:
4.0

Good job.

Robert H.  |  Overall Experience 
Rating:
1.0

When closing a account for a storage room it was not closed like we were told it would be and I was sent a bill notice when I shouldnt of.

Heather B.  |  Overall Experience 
Rating:
5.0

Everybody was very helpful.

Robert H.  |  First Impressions 
Rating:
1.0

The manager was never available. The unit I rented had a mouse/rat infestation. My belongings were covered in feces as was the unit. I was sick at the sight of so much rat/mice poop.HORRIBLE EXPERIENC

Antoinette V.  |  Overall Experience 
Rating:
5.0

Great location, reasonably priced &great people

Shakyra C.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff only thing is they heed an elevator to move things upstairs I am disabled so I can’t do stairs very well .but other than that it’s all good so far 😀

Debbie S.  |  First Impressions 
Rating:
2.0

The customer service representatives were helpful. Every manager I spoke to was not very helpful with a quick turnover. The new manager blames all the previous managers, but every manager is Uhaul.

lisa f.  |  Overall Experience 
Rating:
1.0

Disorganized, associate could not fulfill reservation. Charged me before confirming availability and could not refund me at the time. Still waiting for refund and contact from manager.

Alicia M.  |  First Impressions 
Rating:
4.0

Would of been perfect had I not had to wait so long, but it was fast, efficient, and the guy was really nice.so that's why I give a 4/5

Derek R.  |  First Impressions 
Rating:
5.0

I had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend. Thank you again.

Paul K.  |  Overall Experience 
Rating:
4.0

you guys were so helpful thank you so much

ALVINA C.  |  Overall Experience 
Rating:
5.0

Did not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!

daniel s.  |  Overall Experience 
Rating:
5.0

Keeps everyone informed by email

Winford W.  |  First Impressions 
Rating:
4.0

I needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.

Kathy W.  |  Overall Experience 
Rating:
5.0

Travis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .

Thomas M.  |  Overall Experience 
Rating:
5.0

Chris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.

Yolanda L.  |  First Impressions 
Rating:
4.0

the moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was needed

Paul B.  |  Overall Experience 
Rating:
1.0

The unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.

Jeff B.  |  Overall Experience 
Rating:
5.0

I would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!

Laquinta G.  |  Overall Experience 
Rating:
4.0

I didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!

katherine m.  |  Overall Experience 
Rating:
5.0

Customer service was excellent

Michelle A.  |  Overall Experience 
Rating:
5.0

Keep up the good work.

MATTHEW P.  |  Overall Experience 
Rating:
5.0

Excellent service. Got me in and out without issue and ended up saving money. Keep up the good work.

MATTHEW P.  |  Reservation 
Rating:
4.0

the 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly help

Chip G.  |  Overall Experience 
Rating:
5.0

Customer service was great.

Monique R.  |  Reservation 
Rating:
3.0

My only concern was that there are a lot of homeless people that hang around the property

TERRY J.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and super nice. I always have a positive experience.

Amy H.  |  Overall Experience 
Rating:
5.0

Love the staff real cool people

Ashley H.  |  Overall Experience 
Rating:
5.0

Every one of your employees there was not only probably the most friendly but they were helpful and just very courteous. Thank you

Diane A.  |  Overall Experience 
Rating:
1.0

One staff always did his best to take care of me

April R.  |  Overall Experience 
Rating:
3.0

I have to say the only good part of this place was the nice young man that helped me! The amount of items that were damaged to to mouse and rat droppings was heartbreaking! Not worth the monthly rent!

KAREN G.  |  Overall Experience 
Rating:
3.0

All my belongings that were stored there were stained with mouse droppings... and urine, dead mice through out.... the vehicle was NOT in good working order no AC and I had to drive 8 HRS.

JOHN C.  |  Overall Experience 
Rating:
5.0

The staff was always very courteous and the building well maintained.

Lisa S.  |  Overall Experience 
Rating:
4.0

Would totally use them again! We also used the movers and they were awesome!

Megan G.  |  Overall Experience 
Rating:
5.0

would choose this for my storage in the future

FLORA G.  |  Overall Experience 
Rating:
5.0

Uptown

anthony t.  |  Overall Experience 
Rating:
2.0

My storage was nice on the first floor and had temperature control so my stuff was safe and not damaged. If I ever need it to store my stuff again I would return

Stephanie O.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top