Customer Reviews for U-Haul Moving & Storage at Plaza Trail

7,102 reviews

140 S Plaza   Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd)

(757) 463-1877

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 463-1877

140 S Plaza
Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

The system was slow

Andrew L. 
Rating:
5.0

Always great service!

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

TERRYDOUGLAS W. 
Rating:
5.0

Staff was very friendly and helpful, made my first uhual experience pleasant good job team

dj A. 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
5.0

Customer did not leave a comment.

Emely R. 
Rating:
5.0

Excellent customer service which was well received and appreciated. Thank you.

Willie M. 
Rating:
3.0

Customer did not leave a comment.

mecadys S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Outstanding customer experience

John C. 
Rating:
5.0

Customer did not leave a comment.

stephen O. 
Rating:
5.0

Chauntel was patient, kind and personable.

Martin R. 
Rating:
4.0

This facility had almost everything I requested a month in advance. It did not have a dolly for me, but the truck did, luckily. The rep did suggest I get one of the bigger ones they had in stock...that's called an upsell. I don't like that bait and switch dealing especially when I had the item reserved well in advance.

John L. 
Rating:
5.0

Customer did not leave a comment.

Goldie E. 
Rating:
5.0

Nice job, friendly staff

John K. 
Rating:
5.0

The staff was friendly and knowledgeable.

Arthur A. 
Rating:
5.0

Customer did not leave a comment.

Marlene P. 
Rating:
5.0

I took pictures of the mostly empty tank when I picked it up. Took pictures when I arrived. Was able to compare tank amount from when I picked it up to the more full tank when I dropped it off. Very helpful.

Patrick K. 
Rating:
3.0

Customer did not leave a comment.

Nischika B. 
Rating:
5.0

Will rent again.

william H. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
4.0

The staff at the location for pickup equipment was awesome. However, different staff only one person was available for equipment return. This staff person was on the phone with customer who had 50+ questions about equipment and prices which in turn kept this staff person from helping customers on site. After 20 minutes waiting for this staff person get off the phone, the line of customers was out the door. Staff person should have done a call you back with phone call customer.

Douglas M. 
Rating:
5.0

Very helpful!

Gregory L. 
Rating:
1.0

I was charged for 2 days and 50 dollars for coming back a little late. I only had the truck for 4 hours!

JASON S. 
Rating:
5.0

Can't think of anything.

Lula S. 
Rating:
1.0

Customer did not leave a comment.

Kristopher E. 
Rating:
5.0

If I have a need, they always have the solution! I have always had a good experience at this location.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Customer did not leave a comment.

jeff E. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
3.0

While the truck was useful, it stalled and the transmission was slipping multiple times. The truck struggled to shift between gears caused a lack of reduced speed when pressing the accelerator. The caused anxiety during the day while moving, especially when we were in a time crunch.

Christine W. 
Rating:
5.0

Thank you for making the touchless drop off process clear and seamless. About the only negative I can say is that picking up a vehicle that does not have a full tank of gas makes it extremely difficult to return with the same amount of fuel in the tank. Not knowing how many miles per gallon we would get on 170 mile trip, I know for a fact I dropped off the truck with more fuel than it had in it when I started. I would imagine this happens quite often. That leaves the consumer at a financial disadvantage :-(

Eric W. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

joe B. 
Rating:
4.0

Truck was not clean but I was able to mark that in the app questioneer so did not get charged at drop off. Friendly staff though

Eschelle R. 
Rating:
5.0

Store associates were very polite and helpful.

Anthony T. 
Rating:
1.0

Change your policy on the exclusion for uhaul not being responsible for damage to the vehicle cause by lack of oil. Cause what that means is we as customers have to either check the oil before driving and or believe the rep when you ask for a napkin to check the oil and they tell you a oil change was just done, thank God I didn't do the later and I still check my oil cause I either discovered a liar, or I found that the people doing your oil changes are using old oil and not fill it all the way up cause it was over a quart low and on the dash had a warning for oil change due when I started it.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Daryl W. 
Rating:
2.0

Don't allow one employee to state one thing, another to state something else, and a third states something different while NO ONE makes any notations in the system.

Kendal D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Teresa D. 
Rating:
5.0

Customer did not leave a comment.

ANGELATHERESA S. 
Rating:
5.0

Customer did not leave a comment.

ERICAMACK S. 
Rating:
5.0

Very well run.

Angela H. 
Rating:
5.0

Location was great with accommodating me when there was a scheduling error and I needed a vehicle on very short notice

Katharine S. 
Rating:
5.0

Customer did not leave a comment.

Diyan W. 
Rating:
2.0

Checkout was easy but the trailer was not as advertised. My 6' wide trailer rental only had a 57" gate and therefore was unusable. And no refund was possible because I reserved online.

Adam B. 
Rating:
5.0

Equipment was torn up and there was a perfectly good one with no issues right next to it and they wouldn't let me have that one. So I had to ask if I could duck tape the fender just so we could drive it home.

Memori S. 
Rating:
4.0

Customer did not leave a comment.

SANTE A. 
Rating:
2.0

I needed 1 day, I had to pay for 4 days. Will not rent again unless desperate. Trailer I had to pay 4 days for, had 2 bad tires.

Dennis N. 
Rating:
5.0

The staff that day was awesome.

JACQUELINE L. 
Rating:
5.0

Customer did not leave a comment.

Alicia R. 
Rating:
5.0

I use this location frequently I also also store my camper there It's a great place the people are awesome great experience

DINOJAYSON H. 
Rating:
5.0

At Virginia Beach they were awesome.

Jacqualine L. 
Rating:
5.0

Customer did not leave a comment.

DAPHNEALISA R. 
Rating:
5.0

Customer did not leave a comment.

Harr P. 
Rating:
5.0

Hard working staff at a great price 👍🏽.

CHARLES S. 
Rating:
1.0

Manager is very rude and not customer friendly at all. Rental was kept 2 days past due days and instead of contacting me she sent a text stating she was filing charges for theft. I called to address the text and was told she didn't care and should not have needed to call me. Made false clams of my cc declining but used the card of file to check me out when I returned the trailer.

GARYALLEN K. 
Rating:
4.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Regina D. 
Rating:
3.0

Overall experience was not good for me. I was supposed to rent a 5x8 trailer but then they changed it 6x12 without even asking me, 6x12 was not fit for my 2011 Hyundai Sonata so they made me go to Fairfax location from Falls Church, where I was originally supposed to pick up 5x8 trailer.

Chanwook K. 
Rating:
4.0

Customer did not leave a comment.

Mia F. 
Rating:
5.0

Customer did not leave a comment.

Domingo S. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
4.0

The check in was much longer than expected. I had done everything on my phone so it would be easier but it took the same amount of time if I had done it the traditional way. Also, brought back the truck at 8pm and it was obvious that they were long gone.

Walter R. 
Rating:
4.0

Checking out a trailer was super easy and Rahim did an amazing job making sure I was all set. Checking in the trailer at the end of the day was a bit slower than expected as there appeared to be only two folks working and a lot of work to be done with lots of customers returning rentals. Overall not a bad experience, I just wish rental return had been a little faster.

Mark H. 
Rating:
1.0

Worst experience ever. Was told a supervisor was going to contact me and they never did. I will never use uhaul again

Joshua A. 
Rating:
4.0

The gentleman who checked us in upon return of the vehicle was excellent. He had great customer service, was courteous and informative. I enjoyed doing business with him.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Nasir M. 
Rating:
5.0

Neither outside mirror would stay in place! Very dangerous! Otherwise, truck was OK, as was the trailer.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Raheim J. 
Rating:
5.0

Customer did not leave a comment.

Brent J. 
Rating:
5.0

Go over the expense of your service more. I didn't understand (my fault) the cost of the service would end up being so expensive. I could of purchased a trailer for the money I spent.

Carl W. 
Rating:
3.0

Customer did not leave a comment.

Jeffery G. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
2.0

Truck was in dirty condition an the truck was terrible. Front passenger tire needs air, the steering wheel has to be held to the left, crust and dirt in the cup holders and floor crevices.

Kyle B. 
Rating:
5.0

the guy on Sunday morning did a great job!

DONNIELLERENEE C. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Excellent customer service! Clean well maintained lot and staff on lot were excellent on pickup and return!

Martin S. 
Rating:
3.0

The location was fine but the truck had debris under the seats, cracks in windshield, dents in side, back, step, and alignment was off 10-15 degrees. The gas tank was on F so I assumed to just top it off. $30 later in gas and the gauge went PAST the F line so I guess I just filled up for someone else too. Annoying….

Jennifer H. 
Rating:
5.0

Great truck rental for long hauls or just down the road.

CHRISTOPHERCHARL E. 
Rating:
5.0

Excellent customer service, fast and easy! Would use again if needed and highly recommend!

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
1.0

People were friendly, but they didn't have the vehicle I reserved there. Also they didn't have any furniture dolly's I reserved either. It made my move tough.

David W. 
Rating:
5.0

Customer did not leave a comment.

Kamau C. 
Rating:
5.0

Customer did not leave a comment.

SANTE A. 
Rating:
5.0

Customer did not leave a comment.

Alexis M. 
Rating:
3.0

Gave me a trailer with a flat tire. Drove down the street to the location for my autotransport told us to call roadside assistance. 10 minutes after pickup

Mehar D. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
2.0

They have more trucks and better availability, but there is usually a long line of customers waiting to be checked out with only one or two employees and everything seems to move very slowly. I went in to pick up my truck and there were 6 people ahead of me so I decided to use the mobile check-in. That was the worst experience I have ever had at U-Haul. The mobile check-in is ridiculous and you ask for way more information than you need because you already had all of it on file. I arrived early for a 3:00 pickup and wasn't able to leave with the truck until after 3:30 PM.

Doug G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Customer did not leave a comment.

Barbara I. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
4.0

Customer did not leave a comment.

Starr H. 
Rating:
4.0

Customer did not leave a comment.

jason g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eddie M. 
Rating:
3.0

Customer did not leave a comment.

John E. 
Rating:
5.0

This U-HAUL facility is one of the best! Friendly, VERY HELPFUL, Clean, and Convenient storage option! Chauntel THANK YOU and the rest of your U-HAUL TEAM.

JOCELYN B.  |  Overall Experience 
Rating:
5.0

Good!

SAMUELLEANDREW W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH H.  |  Overall Experience 
Rating:
5.0

Excellent customer service! Thank you. Mr Willie - thank you sir!

Eduardo G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating:
3.0

The storage facility is not secure. No fences. No cameras.

jack l.  |  First Impressions 
Rating:
5.0

Chauntel and her crew always go above and beyond! They have been an integral part of my relocations and they are definitely the reason this facilty provides top notch service!

William R.  |  First Impressions 
Rating:
5.0

Chauntel and the crew at this facility located at South Plaza has always been professional and thorough with my moving needs!

William R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward N.  |  First Impressions 
Rating:
5.0

(i'm embarrassed I cant recall their names) both staff working on March 26th 2019 went above and beyond to accommodate me in vacating the box of homeless family's stuff. Thank You!

Darlene K.  |  Overall Experience 
Rating:
2.0

The first 3 times I called, I was placed on hold for 20 min. & no one picked up. Staff was not helpful/friendly in trying to arrange pickup for UBox. Lack of effective communication between employees.

Hayley P.  |  Overall Experience 
Rating:
4.0

I did not go there myself however I subcontracted from moving help.com. I had arrange for a trailer in the morning and one was not available till the afternoon. Not a huge deal but not what I was expe

Emily L.  |  Overall Experience 
Rating:
5.0

Great customer service!

KAREN M.  |  Overall Experience 
No reviews have been submitted for this location.

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