Manager was very very rude ill-mannered not helpful at all and no customer service representative that Miss at all very very RUDE......
ROBERT W | First ImpressionsSelf Storage Units in Virginia Beach, VA, 23452
U-Haul Moving & Storage at Plaza Trail
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Indoor Storage
Storage Customer Reviews
- 4.0 Average Customer Rating
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Great service after a rough start, did not have a storage unit ready when first arrived. No issues after two years. I would recommend this facility, friendly staff and good location.
Mary D | Overall ExperienceSuperb operation, great management! Would highly recommend.
Edward C | Overall ExperienceMoney was taking without my permission leaving my account negative and no money to feed my 3 kids. The storage unit was completely cleaned out and swept. Nothing left. The manager planted stuff just to charge money for no reason. I have pictures to prove I cleaned it out.
Brittany B | Overall ExperienceWhen we arrived to drop off items we were told they could not issue the storage to us because they were not cleared after sale of items. We were told to return the next day, but we both had work. As a result, we had to store the big truck at the condo community and head over Saturday. When we arrived, the staff did not know how to book storage, but took the time to call and find out. Not their fault, but a frustrating experience for us.
Mary D | First ImpressionsWe unfortunately never moved into our unit, we reserved it while our new home was finishing up construction and thankfully they did so by move in day
KIMBERLY D | Online Move InThis U-HAUL facility is one of the best! Friendly, VERY HELPFUL, Clean, and Convenient storage option! Chauntel THANK YOU and the rest of your U-HAUL TEAM.
JOCELYN B | Overall ExperienceGood!
SAMUELLEANDREW W | First ImpressionsExcellent customer service! Thank you. Mr Willie - thank you sir!
Eduardo G | First ImpressionsThe storage facility is not secure. No fences. No cameras.
jack l | First ImpressionsChauntel and her crew always go above and beyond! They have been an integral part of my relocations and they are definitely the reason this facilty provides top notch service!
WILLIAM J | First ImpressionsChauntel and the crew at this facility located at South Plaza has always been professional and thorough with my moving needs!
WILLIAM J | First Impressions(i'm embarrassed I cant recall their names) both staff working on March 26th 2019 went above and beyond to accommodate me in vacating the box of homeless family's stuff. Thank You!
Darlene K | Overall Experience