Moving Truck Rental in Virginia Beach, VA at U-Haul Moving & Storage at Plaza Trail
Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Virginia Beach, VA 23452
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Pickup customer service was unsatisfactory. Had to go back to office three times to locate the vehicle, ask for assistance. Turning in the vehicle was MOST EXCELLENT.JOYWALKER W.
I had a reservation, when walking in and telling me that I couldn't be helped due to systems being down was not acceptable. I work for a place that systems are always down. You help the customer however you can, if that means using paper and pencil then that is what you do. When finally getting the trailer I asked where do we bring it back to, I was told to park it in the spot we were getting it from. When returning after hours, all the trailer spots were taken. We had to come around to the front and leave it in the front the wrong way since we couldn't put it where we were told to leave it. I feel the employees really didn't care to help the customer yesterday when systems were not up and running. Training needs to take place so that issue doesn't happen again.Michele J.
Send the representative out to the vehicle that is being rented to make sure that there is no damage to vehicle before costumer leave premises. Costumer service is the worst and I personally believe they are racist.MONROE H.
HOW ABOUT Making it easier to return the U haul after hours !!! HOW ABOUT JUST HAVING TO DROP THE KEY IN THE BOX !!!RUDOLPHA J.
Nothing needs improvement on.JEFFREYALAN M.
Both the equipment check out and check in were quick and hassle free. The team did a great job and all members were friendly and helpful. Special thanks goes out to Willie for the quick trailer check in and fast propane tank fill.KEVIN G.
The price is ridiculous now. Stayed within a twenty mile radius and cost $116 and only had a 10 ft truck......Crazy.SHANTEDANIELLE G.
I was not pleased by the way Management took care of a valued customer. I've rented from this location numerous times as well as other locations. Instead dropping the trailers off at the equipment drop off, I drive the trailer back to a designated parking space and back it in for the attendant so they don't have to wheel it back by hand. Usually trailer rentals are 24 hours. I rented mine for 8 hours. I returned it an hour late and got charged another day rental for it. I rented it from 8-4, returning it at 5. No one was gonna rent this trailer before they closed at 7. I feel like it was a disservice as a valued customer to charge me am extra day rental for an hour, regardless on what the contract stated. I've rented this trailer at least 30 times in 6 years. This is the ONLY time I've been billed for 2 days for being an hour late. No one was waiting on this equipment nor was I called to ask me where this equipment was at and when was I returning it. I would really like for Management to rethink how they treat customers that frequently rent their products. I ask for a reconsideration of the 2nd day rental and Management stated I was late and according to the contract I was billed for such that. So charged a 2 day rate for a 9 hour rental.....doesn't seem right to me!PARNELLLARRY C.
Should detail on web what size hitch ball & trailer connector are required. Also, that there is no jack leg to support the trailer. Tough to park & use vehicle afterwards when the trailer has a loader bed.ROGERHERMANN F.
Quick and easy serviceMichael M.
Rented for 24 hours. Dropped truck off early with keys in drop box provided next to the sign that said to leave trucks here. I filled the tank to half as it was when I rented it and drove the whole half a mile to the UHAUL. Checked the gauge again. On the line for half. This morning I get emailed a receipt that includes $12 plus charge for 3 gallons of gas. AND a $20 charge for overnight processing fee. No one processed anything over nite. Pretty good scam considering there were 7-8 trucks at the drop point when I got there. No other UHAUL center does this crap. I'd rather carry stuff by hand, walking 10 miles bear-foot in a snow storm that rent from here againernest H.
Everything was excellent, friendly, clean, efficient. Just very expensive compared to some other options. Would recommend to my younger friends who can do all the work themselves. Otherwise, great service and great truck!ALLANROGERS C.
All the employees were SO nice and helpful. They were also really fast I was only in there for like 5 mins and we were on our way with the truck (I booked online first)MELINA F.
Staff was friendly and helpful. I left something tiny in the truck by accident and they saved it for me. Good experience overall.WILLIAMP H.
Staff/team was responsive and courteous when answering my questions. Very pleasant experience.Xavier C.
Rental truck was unsafe to drive. Serious steering problems. Had to drive slower to maintain control. Caused me to be late on return . Even though I called to notify this location to problems, still charged a full day because I was 3 HOURS LATE> Engine light always on. Charged for equipment I did not receive.KENNETHEDWIN S.
Only 1 unpleasant interaction w/employee who obviously had an issue with being at work on Saturday morning, rude & snarky. Thankfully Mr. Blankenship Jr came to our assistance & graciously helped us with what we needed for this stressful move (clearing out my deceased parents house) . I will most DEFINITELY use this location again.CAROLINE K.
The lady who checked in the vehicle had the worst customer service ever I thought, until the manager inside was even worse! Will not rent here again and will definitely post at least 15 1 star reviews in as many places as I can find.JAMESCLARK C.
As soon as I walked in the store I wasn't even greeted by who I found out to be The general manager Chauntel Hughes .Apparently she was a little too distracted by what was going on on her cell phone.I stood there quietly and waited for her to finish. Then instead of saying like most companies how are you doing today or at least some type of friendly greeting."What do you need" doing the write-up process she was extremely rude for no reason... seriously I completely understand that it was first thing in the morning but to have such an attitude with your customers it's just completely uncalled for. I'm a business owner and have been in customer service for over 20 years. She's a terrible representation of your business and I highly recommend that you secret shop this location. I will be posting this review on Google because the world needs to know how terrible she is.BRIANTREMAIN G.
The manager of this facility was amazing. Had an issue picking up the truck the night before and in the morning she discounted the mileage and the truck rental. Great customer service. Thank you!GINA F.
The driverside rear tire on the trailer was low 10psi and was hot added air and it was ok then.Terence L.
Everything and everyone was great! Motorcycle trailer works perfect!Christoph G.
The woman who helped me was fantastic! I'm sorry I don't have a name to reference.DOROTHYMEAGAN EL D.