The customer service was superb. Ms Hughes was very friendly and very professional with beautiful attitude. She made my day.
CRAIG RCustomer Reviews for U-Haul Moving & Storage at Plaza Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was perfect, simple and easy.
GARY PN/A
CHARLES DCustomer service was very poor and they were not helpful. they were dismissive to my questions and comments. I won't go back there again the equipment was very old > 130k miles, it was broom clean but there were stains and caked in dirt in the corners.
DAVID DMaybe have more staff working
CHARLES BDrop off was easy - staff was helpful and friendly
TIMOTHY MI received a call 7:32am from Bree at the regional scheduling office to tell me the truck (I reserved for 8am) wouldn't be available at the location I selected. Bree told me the new location, it didn't open until 10am so I had to do online p/u process & get key from drop box. Needless to say, I was upset & asked for a supv Bree told me she didn't have one & after I questioned, Bree told me the supv was not avail. When I asked if I could speak with someone else, Bree told me I could hang up, call back to speak with someone else & she hung up. (Bree did disc the mileage rate as she said "that's all she could do") I had the business card from S Plaza location where I bought mattress covers so I texted Chauntel, told her the entire story and Chauntel apologized for the inconvenience (Bree never did apologize), Chauntel told me she could get the truck I needed by 8am or earlier if needed (Bree never showed a willingness to help). Chauntel at S. Plaza did what Bree in the Reginal office did not do - focus on a solution and not the problem. I was able to pickup the truck as scheduled without problem AND the staff at S. Plaza provided phenomenal customer service explaining the process start to finish, made sure I had all the equipment I needed and even apologized for any inconvenience I experienced!! I could not have asked for a better experience as I had at the S. Plaza location! Chauntel saved the day and the staff made the process a smooth one! I highly recommend the S. Plaza UHaul location!
ANGELA BEquipment was not well maintained resulting in pin bolt falling off. They instead charged me for $86.00 for the pin that fell. Will never rent from them again.
EMMANUEL AActually recommend the appropriate size truck per the customers needs. Be more accountable & accommodating when addressing an issue caused by misinformation on the associate providing their "expertise" suggestions.
JAMISHA KEverything was great 👍 👌 😌
DEMETRIA RI can't think of s single thing that could be improved. In fact this location has a very out of line customer, who almost became violent at no fault of the staff and they handled it quietly and professionally. Id give them an extra half star if it was possible.
MATTHEW AEasy process
ROSSA MNothing, I was satisfied with my visit.
SIDNEY CThe service at this location was unmatched, and their process is organized and expeditious.
JAIME VNothing, all good
SERGEY ZI have no complaints
ANGELA LThe pickup process was way too slow, all because of constant internet connectivity issues. The system kept freezing, which dragged everything out even more. You could tell the workers were just as frustrated — and honestly, I don’t blame them. I can only imagine how much worse it must be when they’re dealing with people who aren’t as patient as I tried to be. Some probably walk out or start yelling. I had to insert my credit card multiple times because the system kept freezing mid-transaction, which left me wondering if I was being charged more than once. That’s incredibly stressful for a customer. If you want things to run smoothly — for both your staff and your customers — invest in better internet connectivity. It’s a simple fix that would save everyone a lot of time and frustration.
TABITHA AProrated the fee if you uses equipment less than 24 hours. For example if 12 hours used should be 50% off fee.
WILLIAM JIt’s always a great experience at this U-Haul location. Thanks!!
LYNDA RIt was an excellent experience every time I’ve used this U-Haul location.
LYNDA RThis is my favorite U-Haul location in Virginia Beach.
Pamela BOwner needs some training. Not very pleasant! Other team members were great!
CLARENCE CI would have liked for the young man to explain how to secure the vehicle on the trailor
JOHN WOutstanding customer service! The truck was clean and exactly the right size for the job we needed to move. Thank you!
NICHOLAS R👍👍👍
HRISTO TExcellent service & equipment
EILEEN BI had to move last minute & I appreciate the knowledge on the truck rental, they where not as knowledgeable on the movers quality of service, my moving help had me airing all day & I already paid the service, they worked a miracle even being late, & I had to pay him another 350 & I had only budgeted for the 175. For 2 hours
ARLENE PEmployees all were very friendly and professional.
ROBERT KI made a week reservation that included the mileage I needed, but only using the van for three days. When I went to pick up the van, the counter team tried to change my reservation to a daily rate with fewer included miles. Maybe the team was inexperienced with my request/plan or that the U-Haul website allows what I had reserved. It all worked out in the end.
WILLIAM CAwesome!
DARRYL DProfessional and personable!
CHRISTOPHE WN/A- I had No interaction with facility. Drop-off only.
Dawn RGreat service!
Cory MFast and friendly at a great price. That’s why I have been coming here since 2020. Love that crew!
JOHN NExcellent staff. Amazing manager Chantel
Joseph Kafter hours so no “person” but no issues
Dale CEasy and affordable
HANNAH MPoor customer service, very rude and no communication skills. They will add extra charges on you and not warn you
DEREK HGreat return process.
CECIL AEveryone I came in contact with was exceptionally nice and welcoming
TRACIE LNice, friendly mother/son employees at the front desk ready with my reservation. Truck worked as needed. Didnt use it the whole time alotted, but returned it back w/a full tank. Parked it at the designated return lot, greeted by an attendant who took care of the rest. Easy going experience, definitely going back to this U-Haul location again. Thank you
MARTY AThe owener is not a very pleasant person to work with no coutomer service skills makes you feel like give me your money take your truck and leave my business
DARYL WVery efficient process. No complaints
DANIEL A👍🏻
TERRY RPick up was easy, and the owner was friendly, efficient, and welcoming. Process was fast and effortless.
WILLIAM AThe first time I used this location, they were very helpful, including providing a guide for me to put my car on the trailer. This time, I was told that it wasn't allowed. While I was able to get my vehicle on the trailer myself, it was more time consuming than it should have been.
JAMES MThe tire pressure light was on. My customer service representative checked the tire pressure and indicated it was safe to proceed. I notified the person who checked me in upon return that the tire pressure light was still on and they said they would address it. Everyone was super nice about it and accommodating, but it's a little unsettling to start out on a job with low tire pressure.
GREGORY PThis is where I return the firsl truck and grab a new truck. The persons that help me was nice, peofesional and very understanding. I would definitely recomwnd this to my friends.
JONATHAN MIf I need your help in the future, I will remember to go to the Va.Beach location. The offer on the rental fees are excellent! If you offer more incentives on mileage, like local moving first 10 miles free. Or first 25 miles free in-state moving, or first 50 miles free for out of state to connecting states like Virginia to North Carolina or to West Virginia,etc.. Or first 75 to 100 miles free for out of state moving farther than like Virginia to Washington State or Texas or Florida etc.. I think those are some good incentives to really consider when moving. Keep up the good work! Yes I saw alot of U-haul vehicles and trailers coming and going in that one day. That is awesome!
LISA MManager was very very rude ill-mannered not helpful at all and no customer service representative that Miss at all very very RUDE......
ROBERT W | First ImpressionsGreat service after a rough start, did not have a storage unit ready when first arrived. No issues after two years. I would recommend this facility, friendly staff and good location.
Mary D | Overall ExperienceSuperb operation, great management! Would highly recommend.
Edward C | Overall ExperienceMoney was taking without my permission leaving my account negative and no money to feed my 3 kids. The storage unit was completely cleaned out and swept. Nothing left. The manager planted stuff just to charge money for no reason. I have pictures to prove I cleaned it out.
Brittany B | Overall ExperienceWhen we arrived to drop off items we were told they could not issue the storage to us because they were not cleared after sale of items. We were told to return the next day, but we both had work. As a result, we had to store the big truck at the condo community and head over Saturday. When we arrived, the staff did not know how to book storage, but took the time to call and find out. Not their fault, but a frustrating experience for us.
Mary D | First ImpressionsWe unfortunately never moved into our unit, we reserved it while our new home was finishing up construction and thankfully they did so by move in day
KIMBERLY D | Online Move InThis U-HAUL facility is one of the best! Friendly, VERY HELPFUL, Clean, and Convenient storage option! Chauntel THANK YOU and the rest of your U-HAUL TEAM.
JOCELYN B | Overall ExperienceGood!
SAMUELLEANDREW W | First ImpressionsExcellent customer service! Thank you. Mr Willie - thank you sir!
Eduardo G | First ImpressionsThe storage facility is not secure. No fences. No cameras.
jack l | First ImpressionsChauntel and her crew always go above and beyond! They have been an integral part of my relocations and they are definitely the reason this facilty provides top notch service!
WILLIAM J | First ImpressionsChauntel and the crew at this facility located at South Plaza has always been professional and thorough with my moving needs!
WILLIAM J | First Impressions(i'm embarrassed I cant recall their names) both staff working on March 26th 2019 went above and beyond to accommodate me in vacating the box of homeless family's stuff. Thank You!
Darlene K | Overall ExperienceThe first 3 times I called, I was placed on hold for 20 min. & no one picked up. Staff was not helpful/friendly in trying to arrange pickup for UBox. Lack of effective communication between employees.
Hayley P | Overall ExperienceI did not go there myself however I subcontracted from moving help.com. I had arrange for a trailer in the morning and one was not available till the afternoon. Not a huge deal but not what I was expe
Emily L | Overall ExperienceGreat customer service!
KAREN M | Overall Experience