Customer Reviews for U-Haul Moving & Storage at Plaza Trail

8,529 reviews

140 S Plaza   Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd, LIMITED PARKING)

(757) 463-1877

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 463-1877

140 S Plaza
Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd, LIMITED PARKING)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LEWIS M 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

I received a call 7:32am from Bree at the regional scheduling office to tell me the truck (I reserved for 8am) wouldn't be available at the location I selected. Bree told me the new location, it didn't open until 10am so I had to do online p/u process & get key from drop box. Needless to say, I was upset & asked for a supv Bree told me she didn't have one & after I questioned, Bree told me the supv was not avail. When I asked if I could speak with someone else, Bree told me I could hang up, call back to speak with someone else & she hung up. (Bree did disc the mileage rate as she said "that's all she could do") I had the business card from S Plaza location where I bought mattress covers so I texted Chauntel, told her the entire story and Chauntel apologized for the inconvenience (Bree never did apologize), Chauntel told me she could get the truck I needed by 8am or earlier if needed (Bree never showed a willingness to help). Chauntel at S. Plaza did what Bree in the Reginal office did not do - focus on a solution and not the problem. I was able to pickup the truck as scheduled without problem AND the staff at S. Plaza provided phenomenal customer service explaining the process start to finish, made sure I had all the equipment I needed and even apologized for any inconvenience I experienced!! I could not have asked for a better experience as I had at the S. Plaza location! Chauntel saved the day and the staff made the process a smooth one! I highly recommend the S. Plaza UHaul location!

ANGELA B 
Rating:
1.0

Equipment was not well maintained resulting in pin bolt falling off. They instead charged me for $86.00 for the pin that fell. Will never rent from them again.

EMMANUEL A 
Rating:
3.0

Actually recommend the appropriate size truck per the customers needs. Be more accountable & accommodating when addressing an issue caused by misinformation on the associate providing their "expertise" suggestions.

JAMISHA K 
Rating:
5.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

Everything was great 👍 👌 😌

DEMETRIA R 
Rating:
5.0

Customer did not leave a comment.

CRISPIN F 
Rating:
5.0

I can't think of s single thing that could be improved. In fact this location has a very out of line customer, who almost became violent at no fault of the staff and they handled it quietly and professionally. Id give them an extra half star if it was possible.

MATTHEW A 
Rating:
5.0

Customer did not leave a comment.

STACIE M 
Rating:
5.0

Customer did not leave a comment.

HENRY C 
Rating:
5.0

Customer did not leave a comment.

SHIRLENE E 
Rating:
5.0

Customer did not leave a comment.

VAN H 
Rating:
5.0

Easy process

ROSSA M 
Rating:
4.0

Customer did not leave a comment.

Insoo C 
Rating:
5.0

Customer did not leave a comment.

LEVI A 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
3.0

Nothing, I was satisfied with my visit.

SIDNEY C 
Rating:
5.0

The service at this location was unmatched, and their process is organized and expeditious.

JAIME V 
Rating:
4.0

Customer did not leave a comment.

KURT W 
Rating:
5.0

Nothing, all good

SERGEY Z 
Rating:
5.0

Customer did not leave a comment.

AKIMI D 
Rating:
3.0

Customer did not leave a comment.

Victoria A 
Rating:
4.0

I have no complaints

ANGELA L 
Rating:
3.0

The pickup process was way too slow, all because of constant internet connectivity issues. The system kept freezing, which dragged everything out even more. You could tell the workers were just as frustrated — and honestly, I don’t blame them. I can only imagine how much worse it must be when they’re dealing with people who aren’t as patient as I tried to be. Some probably walk out or start yelling. I had to insert my credit card multiple times because the system kept freezing mid-transaction, which left me wondering if I was being charged more than once. That’s incredibly stressful for a customer. If you want things to run smoothly — for both your staff and your customers — invest in better internet connectivity. It’s a simple fix that would save everyone a lot of time and frustration.

TABITHA A 
Rating:
5.0

Prorated the fee if you uses equipment less than 24 hours. For example if 12 hours used should be 50% off fee.

WILLIAM J 
Rating:
5.0

It’s always a great experience at this U-Haul location. Thanks!!

LYNDA R 
Rating:
5.0

It was an excellent experience every time I’ve used this U-Haul location.

LYNDA R 
Rating:
5.0

This is my favorite U-Haul location in Virginia Beach.

Pamela B 
Rating:
5.0

Customer did not leave a comment.

MICHELE G 
Rating:
4.0

Customer did not leave a comment.

THOMAS L 
Rating:
5.0

Customer did not leave a comment.

SHIRLENE E 
Rating:
4.0

Owner needs some training. Not very pleasant! Other team members were great!

CLARENCE C 
Rating:
4.0

Customer did not leave a comment.

CLINTON W 
Rating:
3.0

I would have liked for the young man to explain how to secure the vehicle on the trailor

JOHN W 
Rating:
5.0

Outstanding customer service! The truck was clean and exactly the right size for the job we needed to move. Thank you!

NICHOLAS R 
Rating:
5.0

Customer did not leave a comment.

Isaac P 
Rating:
5.0

👍👍👍

HRISTO T 
Rating:
5.0

Excellent service & equipment

EILEEN B 
Rating:
4.0

Customer did not leave a comment.

ARLENE M 
Rating:
3.0

I had to move last minute & I appreciate the knowledge on the truck rental, they where not as knowledgeable on the movers quality of service, my moving help had me airing all day & I already paid the service, they worked a miracle even being late, & I had to pay him another 350 & I had only budgeted for the 175. For 2 hours

ARLENE P 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Employees all were very friendly and professional.

ROBERT K 
Rating:
4.0

I made a week reservation that included the mileage I needed, but only using the van for three days. When I went to pick up the van, the counter team tried to change my reservation to a daily rate with fewer included miles. Maybe the team was inexperienced with my request/plan or that the U-Haul website allows what I had reserved. It all worked out in the end.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

FELIX A 
Rating:
5.0

Awesome!

DARRYL D 
Rating:
4.0

Customer did not leave a comment.

Karen K 
Rating:
5.0

Professional and personable!

CHRISTOPHE W 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Q 
Rating:
5.0

N/A- I had No interaction with facility. Drop-off only.

Dawn R 
Rating:
5.0

Customer did not leave a comment.

LAUREN E 
Rating:
5.0

Customer did not leave a comment.

JODI P 
Rating:
5.0

Customer did not leave a comment.

MAUREEN A 
Rating:
5.0

Great service!

Cory M 
Rating:
4.0

Customer did not leave a comment.

PAUL P 
Rating:
5.0

Fast and friendly at a great price. That’s why I have been coming here since 2020. Love that crew!

JOHN N 
Rating:
5.0

Customer did not leave a comment.

JOEL F 
Rating:
5.0

Excellent staff. Amazing manager Chantel

Joseph K 
Rating:
5.0

Customer did not leave a comment.

CHANTA M 
Rating:
5.0

Customer did not leave a comment.

CODY B 
Rating:
5.0

Customer did not leave a comment.

Heather A 
Rating:
5.0

after hours so no “person” but no issues

Dale C 
Rating:
5.0

Easy and affordable

HANNAH M 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY C 
Rating:
5.0

Customer did not leave a comment.

Heather H 
Rating:
1.0

Poor customer service, very rude and no communication skills. They will add extra charges on you and not warn you

DEREK H 
Rating:
5.0

Customer did not leave a comment.

AALIYAH B 
Rating:
5.0

Customer did not leave a comment.

KEVIN W 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE C 
Rating:
5.0

Customer did not leave a comment.

John N 
Rating:
5.0

Customer did not leave a comment.

Jada H 
Rating:
5.0

Great return process.

CECIL A 
Rating:
5.0

Customer did not leave a comment.

Bradley B 
Rating:
3.0

Everyone I came in contact with was exceptionally nice and welcoming

TRACIE L 
Rating:
5.0

Nice, friendly mother/son employees at the front desk ready with my reservation. Truck worked as needed. Didnt use it the whole time alotted, but returned it back w/a full tank. Parked it at the designated return lot, greeted by an attendant who took care of the rest. Easy going experience, definitely going back to this U-Haul location again. Thank you

MARTY A 
Rating:
5.0

Customer did not leave a comment.

REBECCA J 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY A 
Rating:
4.0

The owener is not a very pleasant person to work with no coutomer service skills makes you feel like give me your money take your truck and leave my business

DARYL W 
Rating:
4.0

Very efficient process. No complaints

DANIEL A 
Rating:
5.0

👍🏻

TERRY R 
Rating:
5.0

Customer did not leave a comment.

amy h 
Rating:
5.0

Customer did not leave a comment.

PETER R 
Rating:
5.0

Pick up was easy, and the owner was friendly, efficient, and welcoming. Process was fast and effortless.

WILLIAM A 
Rating:
5.0

Customer did not leave a comment.

QUINT A 
Rating:
3.0

The first time I used this location, they were very helpful, including providing a guide for me to put my car on the trailer. This time, I was told that it wasn't allowed. While I was able to get my vehicle on the trailer myself, it was more time consuming than it should have been.

JAMES M 
Rating:
5.0

The tire pressure light was on. My customer service representative checked the tire pressure and indicated it was safe to proceed. I notified the person who checked me in upon return that the tire pressure light was still on and they said they would address it. Everyone was super nice about it and accommodating, but it's a little unsettling to start out on a job with low tire pressure.

GREGORY P 
Rating:
5.0

Customer did not leave a comment.

JOHN W 
Rating:
5.0

This is where I return the firsl truck and grab a new truck. The persons that help me was nice, peofesional and very understanding. I would definitely recomwnd this to my friends.

JONATHAN M 
Rating:
5.0

If I need your help in the future, I will remember to go to the Va.Beach location. The offer on the rental fees are excellent! If you offer more incentives on mileage, like local moving first 10 miles free. Or first 25 miles free in-state moving, or first 50 miles free for out of state to connecting states like Virginia to North Carolina or to West Virginia,etc.. Or first 75 to 100 miles free for out of state moving farther than like Virginia to Washington State or Texas or Florida etc.. I think those are some good incentives to really consider when moving. Keep up the good work! Yes I saw alot of U-haul vehicles and trailers coming and going in that one day. That is awesome!

LISA M 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

Customer did not leave a comment.

Mathew V 
Rating:
5.0

I have been renting U-Haul equipment from this location for over 7 years and I have always received excellent service. The equipment is always clean and in good working order and the customer service is great. I have recommended this location to anyone who asks.

HEATHER M 
Rating:
3.0

Customer did not leave a comment.

MICHELLE T 
Rating:
2.0

Staff that knows what they are doing. A General Manager that will take your call if you have a problem that can’t be resolved.

Ken S 
Rating:
5.0

Customer did not leave a comment.

MARIA C 
Rating:
5.0

Customer did not leave a comment.

GREGORY P 
Rating:
5.0

Customer did not leave a comment.

HARRISON M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

RALPH R 
Rating:
4.0

Customer did not leave a comment.

WALTER J 
Rating:
2.0

Manager was very very rude ill-mannered not helpful at all and no customer service representative that Miss at all very very RUDE......

ROBERT W  |  First Impressions 
Rating:
4.0

Great service after a rough start, did not have a storage unit ready when first arrived. No issues after two years. I would recommend this facility, friendly staff and good location.

Mary D  |  Overall Experience 
Rating:
5.0

Superb operation, great management! Would highly recommend.

Edward C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B  |  Overall Experience 
Rating:
1.0

Money was taking without my permission leaving my account negative and no money to feed my 3 kids. The storage unit was completely cleaned out and swept. Nothing left. The manager planted stuff just to charge money for no reason. I have pictures to prove I cleaned it out.

Brittany B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laveckia D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

maria l  |  Overall Experience 
Rating:
3.0

When we arrived to drop off items we were told they could not issue the storage to us because they were not cleared after sale of items. We were told to return the next day, but we both had work. As a result, we had to store the big truck at the condo community and head over Saturday. When we arrived, the staff did not know how to book storage, but took the time to call and find out. Not their fault, but a frustrating experience for us.

Mary D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny S  |  First Impressions 
Rating:
3.0

We unfortunately never moved into our unit, we reserved it while our new home was finishing up construction and thankfully they did so by move in day

KIMBERLY D  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

jason g  |  Overall Experience 
Rating:
5.0

This U-HAUL facility is one of the best! Friendly, VERY HELPFUL, Clean, and Convenient storage option! Chauntel THANK YOU and the rest of your U-HAUL TEAM.

JOCELYN B  |  Overall Experience 
Rating:
5.0

Good!

SAMUELLEANDREW W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH H  |  Overall Experience 
Rating:
5.0

Excellent customer service! Thank you. Mr Willie - thank you sir!

Eduardo G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert W  |  First Impressions 
Rating:
3.0

The storage facility is not secure. No fences. No cameras.

jack l  |  First Impressions 
Rating:
5.0

Chauntel and her crew always go above and beyond! They have been an integral part of my relocations and they are definitely the reason this facilty provides top notch service!

WILLIAM J  |  First Impressions 
Rating:
5.0

Chauntel and the crew at this facility located at South Plaza has always been professional and thorough with my moving needs!

WILLIAM J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward N  |  First Impressions 
Rating:
5.0

(i'm embarrassed I cant recall their names) both staff working on March 26th 2019 went above and beyond to accommodate me in vacating the box of homeless family's stuff. Thank You!

Darlene K  |  Overall Experience 
Rating:
2.0

The first 3 times I called, I was placed on hold for 20 min. & no one picked up. Staff was not helpful/friendly in trying to arrange pickup for UBox. Lack of effective communication between employees.

Hayley P  |  Overall Experience 
Rating:
4.0

I did not go there myself however I subcontracted from moving help.com. I had arrange for a trailer in the morning and one was not available till the afternoon. Not a huge deal but not what I was expe

Emily L  |  Overall Experience 
Rating:
5.0

Great customer service!

KAREN M  |  Overall Experience 
No reviews have been submitted for this location.
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