Customer Reviews for U-Haul Moving & Storage at Plaza Trail

6245 reviews

140 S Plaza   Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd)

(757) 463-1877

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 463-1877

140 S Plaza
Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

None

JON B. 
Rating:
4.0

Customer did not leave a comment.

Seva R. 
Rating:
4.0

Customer did not leave a comment.

Darrell F. 
Rating:
3.0

Pickup customer service was unsatisfactory. Had to go back to office three times to locate the vehicle, ask for assistance. Turning in the vehicle was MOST EXCELLENT.

JOYWALKER W. 
Rating:
2.0

I had a reservation, when walking in and telling me that I couldn't be helped due to systems being down was not acceptable. I work for a place that systems are always down. You help the customer however you can, if that means using paper and pencil then that is what you do. When finally getting the trailer I asked where do we bring it back to, I was told to park it in the spot we were getting it from. When returning after hours, all the trailer spots were taken. We had to come around to the front and leave it in the front the wrong way since we couldn't put it where we were told to leave it. I feel the employees really didn't care to help the customer yesterday when systems were not up and running. Training needs to take place so that issue doesn't happen again.

Michele J. 
Rating:
5.0

Customer did not leave a comment.

ROBERTPATRICK D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
1.0

Send the representative out to the vehicle that is being rented to make sure that there is no damage to vehicle before costumer leave premises. Costumer service is the worst and I personally believe they are racist.

MONROE H. 
Rating:
5.0

Customer did not leave a comment.

Terence L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
4.0

HOW ABOUT Making it easier to return the U haul after hours !!! HOW ABOUT JUST HAVING TO DROP THE KEY IN THE BOX !!!

RUDOLPHA J. 
Rating:
5.0

Nothing needs improvement on.

JEFFREYALAN M. 
Rating:
5.0

Customer did not leave a comment.

MILTON C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Both the equipment check out and check in were quick and hassle free. The team did a great job and all members were friendly and helpful. Special thanks goes out to Willie for the quick trailer check in and fast propane tank fill.

KEVIN G. 
Rating:
3.0

The price is ridiculous now. Stayed within a twenty mile radius and cost $116 and only had a 10 ft truck......Crazy.

SHANTEDANIELLE G. 
Rating:
4.0

Customer did not leave a comment.

guy T. 
Rating:
3.0

I was not pleased by the way Management took care of a valued customer. I've rented from this location numerous times as well as other locations. Instead dropping the trailers off at the equipment drop off, I drive the trailer back to a designated parking space and back it in for the attendant so they don't have to wheel it back by hand. Usually trailer rentals are 24 hours. I rented mine for 8 hours. I returned it an hour late and got charged another day rental for it. I rented it from 8-4, returning it at 5. No one was gonna rent this trailer before they closed at 7. I feel like it was a disservice as a valued customer to charge me am extra day rental for an hour, regardless on what the contract stated. I've rented this trailer at least 30 times in 6 years. This is the ONLY time I've been billed for 2 days for being an hour late. No one was waiting on this equipment nor was I called to ask me where this equipment was at and when was I returning it. I would really like for Management to rethink how they treat customers that frequently rent their products. I ask for a reconsideration of the 2nd day rental and Management stated I was late and according to the contract I was billed for such that. So charged a 2 day rate for a 9 hour rental.....doesn't seem right to me!

PARNELLLARRY C. 
Rating:
4.0

Should detail on web what size hitch ball & trailer connector are required. Also, that there is no jack leg to support the trailer. Tough to park & use vehicle afterwards when the trailer has a loader bed.

ROGERHERMANN F. 
Rating:
5.0

Quick and easy service

Michael M. 
Rating:
4.0

Customer did not leave a comment.

ROBERTALLEN H. 
Rating:
5.0

Nothing

SIDNEYCROCKETT V. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

CAMERONDEWAYNE M. 
Rating:
1.0

Rented for 24 hours. Dropped truck off early with keys in drop box provided next to the sign that said to leave trucks here. I filled the tank to half as it was when I rented it and drove the whole half a mile to the UHAUL. Checked the gauge again. On the line for half. This morning I get emailed a receipt that includes $12 plus charge for 3 gallons of gas. AND a $20 charge for overnight processing fee. No one processed anything over nite. Pretty good scam considering there were 7-8 trucks at the drop point when I got there. No other UHAUL center does this crap. I'd rather carry stuff by hand, walking 10 miles bear-foot in a snow storm that rent from here again

ernest H. 
Rating:
5.0

Everything was excellent, friendly, clean, efficient. Just very expensive compared to some other options. Would recommend to my younger friends who can do all the work themselves. Otherwise, great service and great truck!

ALLANROGERS C. 
Rating:
5.0

All the employees were SO nice and helpful. They were also really fast I was only in there for like 5 mins and we were on our way with the truck (I booked online first)

MELINA F. 
Rating:
5.0

Customer did not leave a comment.

JOANNTERRI E. 
Rating:
5.0

Customer did not leave a comment.

Chaka B. 
Rating:
4.0

Staff was friendly and helpful. I left something tiny in the truck by accident and they saved it for me. Good experience overall.

WILLIAMP H. 
Rating:
5.0

Staff/team was responsive and courteous when answering my questions. Very pleasant experience.

Xavier C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJOHN S. 
Rating:
5.0

Customer did not leave a comment.

SHARONAEDWINA W. 
Rating:
3.0

Rental truck was unsafe to drive. Serious steering problems. Had to drive slower to maintain control. Caused me to be late on return . Even though I called to notify this location to problems, still charged a full day because I was 3 HOURS LATE> Engine light always on. Charged for equipment I did not receive.

KENNETHEDWIN S. 
Rating:
5.0

Only 1 unpleasant interaction w/employee who obviously had an issue with being at work on Saturday morning, rude & snarky. Thankfully Mr. Blankenship Jr came to our assistance & graciously helped us with what we needed for this stressful move (clearing out my deceased parents house) . I will most DEFINITELY use this location again.

CAROLINE K. 
Rating:
2.0

The lady who checked in the vehicle had the worst customer service ever I thought, until the manager inside was even worse! Will not rent here again and will definitely post at least 15 1 star reviews in as many places as I can find.

JAMESCLARK C. 
Rating:
5.0

Customer did not leave a comment.

ATLEYTHOMAS H. 
Rating:
1.0

As soon as I walked in the store I wasn't even greeted by who I found out to be The general manager Chauntel Hughes .Apparently she was a little too distracted by what was going on on her cell phone.I stood there quietly and waited for her to finish. Then instead of saying like most companies how are you doing today or at least some type of friendly greeting."What do you need" doing the write-up process she was extremely rude for no reason... seriously I completely understand that it was first thing in the morning but to have such an attitude with your customers it's just completely uncalled for. I'm a business owner and have been in customer service for over 20 years. She's a terrible representation of your business and I highly recommend that you secret shop this location. I will be posting this review on Google because the world needs to know how terrible she is.

BRIANTREMAIN G. 
Rating:
5.0

Customer did not leave a comment.

SHANEETRAJUNE G. 
Rating:
4.0

Customer did not leave a comment.

CONNIEMARIE O. 
Rating:
5.0

Customer did not leave a comment.

KENNETHJOHN T. 
Rating:
5.0

The manager of this facility was amazing. Had an issue picking up the truck the night before and in the morning she discounted the mileage and the truck rental. Great customer service. Thank you!

GINA F. 
Rating:
5.0

Customer did not leave a comment.

Tess T. 
Rating:
5.0

The driverside rear tire on the trailer was low 10psi and was hot added air and it was ok then.

Terence L. 
Rating:
5.0

Customer did not leave a comment.

MICHAELSCOTT M. 
Rating:
5.0

Everything and everyone was great! Motorcycle trailer works perfect!

Christoph G. 
Rating:
5.0

The woman who helped me was fantastic! I'm sorry I don't have a name to reference.

DOROTHYMEAGAN EL D. 
Rating:
1.0

Customer did not leave a comment.

Monil P. 
Rating:
5.0

Customer did not leave a comment.

GABRIELTHOMAS O. 
Rating:
5.0

I was unable to check in when I return the truck I called customer service and they told me I wouldn't be charged the extra fee For after hours but I was

AMALIA M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

JOHNHENRY W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

IMARADRA R. 
Rating:
5.0

Customer did not leave a comment.

KARENLYNNE B. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

The truck was dirty and they charge me for the dolly that I did not rent nor used at all. It just happened it was already inside the truck and they make me pay for breaking the green seal when there was no seal to begin with. Shame on them. They dont trust their costumer that well. I called them to clarify that i did not rent nor use the dolly but still made me pay for it.

Christian D. 
Rating:
5.0

Outstanding customer service. Answered all my question no matter how ridiculous they were. lol

RHONDAL C. 
Rating:
5.0

Great

DARRYLTYRONE D. 
Rating:
4.0

Customer did not leave a comment.

NEREIDA H. 
Rating:
5.0

I did not get a receipt for payment...this is first time I self checked in and it quickly flashed but no text. I would like that please for total charge as when a staff person checks it in and sends text. Thank you!

DEBORAHJEAN L. 
Rating:
5.0

Really appreciated the teams patience with us

KAREN Q. 
Rating:
5.0

Customer did not leave a comment.

ALTON S. 
Rating:
5.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

They went above and beyond!!! I was having problems getting the trailer off the hitch. It was after hours but the manager sent someone to assist me. Which he was able to get off in two seconds (apparently you should lift from the middle, not by the ball). Very friendly staff. I will definitely refer them to anyone who needs a U-Haul.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
1.0

Rip off. Charged for 2 days instead of 1.

RANDALADAM B. 
Rating:
5.0

Great experience with on-line reservations & check-in. No problems with equipment. Locations was well staffed and organized. Would absolutely use again and recommend to a friend.

MICHAELP M. 
Rating:
5.0

Everyone was so helpful. The folks there were friendly and made sure we had a great experience. This was the easiest part of moving, Thank you for all your assistance. A+ experience.

SHARONKAY B. 
Rating:
5.0

Customer did not leave a comment.

DONALDEDWARD H. 
Rating:
4.0

You charged me $135 for returning the tow to the correct location. I would never recommend U-Haul.

Jennifer S. 
Rating:
5.0

The staff at this location were nice and made sure that I understood the contract and use of equipment, quick to help get it hooked up and unhooked upon return, friendly and courteous, the model of what one would expect from a company of this caliber

JOSEPHDAVID D. 
Rating:
5.0

Customer did not leave a comment.

TINA J. 
Rating:
4.0

Truck pulled to right side as you drove, heater on truck was questionable. No happy medium with heater, low set was the same as having it high. Floor is box was peeling up in a section.

James S. 
Rating:
4.0

Have more option such as the 5X10 that is listed on the website

FRED E. 
Rating:
1.0

Rude people. Truck with engine light on. Disagree with gas reading. Just shady overall. Miserable people work there.

SUSANNAJEWEL S. 
Rating:
3.0

The mobile system did not work when I arrived to pick up the truck. I ended up having to go inside to complete my pickup and was informed by the employee assisting me that they were experiencing a lot of that problem yesterday morning. The same happened when I returned the truck, unfortunately the location was closed, therefore I was unable to go inside to complete my truck return. I had no means of returning the truck today once the location opened, so I took the picture of the odometer and has gauge, emailed it and dropped the key in the drop box. I don't think it's fair for me to be charged a $20 service fee because the companies mobile service was faulty. The last time I rented a truck was before the mobile service was initiated and I returned the truck following the procedure that I followed last night without a fee. It's not fair that a system designed to make things more convenient for customers end up costing us more money because it doesn't work. I would like a full refund of the $20 after hours drop off fee. I look forward to hearing from you.

Dorene K. 
Rating:
5.0

Customer did not leave a comment.

SHELLYANN C. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
4.0

Willie and the folks did a great job as usual. I am happy with the service and appreciate the courtesy and professionalism displayed by all the folks I interact with at this location. For sure setting the standard for all others.

CHRISTOPHERRAY F. 
Rating:
5.0

Those folks be hustling. The staff were getting it done with smiles and help after an extremely long day. Thanks so much

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

CAMERONWALDEN MI S. 
Rating:
5.0

Customer Service was excellent

GLORIAJEAN H. 
Rating:
5.0

As always, South Plaza Uhaul was ready for me with a good, clean truck, and ready at turn in. They always make it easy. Professional, courteous, and just good people. I will keep coming to this location.

Amil H. 
Rating:
3.0

Truck was not checked out and did not have working trailer lights for the car hauler. I had to drive to the Norfolk Uhaul location and exchange the truck for another.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

THOMASLEE K. 
Rating:
5.0

Nothing everything was perfect

RAS-SELASSIE T. 
Rating:
5.0

couldn,t be happier

MARC B. 
Rating:
5.0

Very quick checkout.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

Customer did not leave a comment.

CHARLESGLENN W. 
Rating:
5.0

Customer did not leave a comment.

DONALDNEAL M. 
Rating:
3.0

Customer did not leave a comment.

TAMMYLYNN S. 
Rating:
3.0

I didn't like how you scanned my personal information and how you no longer could except my own car insurance.

RHONDA G. 
Rating:
3.0

I was given a key and the associate walked to a truck. However, it was a different truck than the one that was on one contract. I did not realize the error until I tied to return it using the after hours, uhaul.com/share app. Because I had the wrong truck, none of the info matched up. I spent a ridiculous amount of time on hold with customer service and tech services. After 90min of trying to return the truck, I called back customer service to let them know again the issues and was told to lock key in truck and she would document the problem with the drop off location. I was delayed 1 1/2 trying to return the truck after an exhausting 6hr. move then a 200mile drive to MD afterwards. Please have more reps to shorten hold times and implement alternatives to the return process if there's an error/mistake/issue.

TRACYDANIELS P. 
Rating:
1.0

Very bad customer service

CHRISTOPHERK O. 
Rating:
1.0

Had a gentleman that was extremely rude kept pulling his mask down and stepping towards me like he was about to hit me. Acted like he was being inconvenienced for me being given the wrong information. Was yelling and cursing at me. Other than that my experience with uhaul was great.

MICHAELC G. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIAANN S. 
Rating:
5.0

The vehicle I used had animal hairs all over the seats and an animal smell. I didn't have time to switch out the vehicle because I didn't want to arrive late to the store to pick up my merchandise; which is why I rented the van. I have bad allergies to animal dander & hairs.. I don't think the vehicle was properly sanitized according to CDC standards prior to assigning it to me.. so I simply drove with the windows open and mask on during my use.. However, the staff was very pleasant & professional and compensated me for my troubles. Thank you!

BRENDAFAYE J. 
Rating:
5.0

Customer did not leave a comment.

Patrick F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating:
3.0

The storage facility is not secure. No fences. No cameras.

jack l.  |  First Impressions 
Rating:
5.0

Chauntel and her crew always go above and beyond! They have been an integral part of my relocations and they are definitely the reason this facilty provides top notch service!

William R.  |  First Impressions 
Rating:
5.0

Chauntel and the crew at this facility located at South Plaza has always been professional and thorough with my moving needs!

William R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward N.  |  First Impressions 
Rating:
5.0

(i'm embarrassed I cant recall their names) both staff working on March 26th 2019 went above and beyond to accommodate me in vacating the box of homeless family's stuff. Thank You!

Darlene K.  |  Overall Experience 
Rating:
2.0

The first 3 times I called, I was placed on hold for 20 min. & no one picked up. Staff was not helpful/friendly in trying to arrange pickup for UBox. Lack of effective communication between employees.

Hayley P.  |  Overall Experience 
Rating:
4.0

I did not go there myself however I subcontracted from moving help.com. I had arrange for a trailer in the morning and one was not available till the afternoon. Not a huge deal but not what I was expe

Emily L.  |  Overall Experience 
Rating:
5.0

Great customer service!

KAREN M.  |  Overall Experience 
No reviews have been submitted for this location.

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